Onboarding: Starting your Ticket Software with Jimani

Congratulations! You’ve chosen Jimani to take your event’s ticket sales and visitor experience to the next level. But how do you optimally set up the system? In this blog, we walk you through the process step by step, from the first login to putting your ticket widgets live.

1. Company Details and Users
   It all starts with a strong foundation. After creating your account, navigate to the settings for your company details. Here, you add your company’s name, location, and logo. This logo will also appear in communications to your guests. Don’t forget to add your team members as users. By making smart use of personnel rights and user management, you ensure that everyone has exactly the right tools to work efficiently.
2. Language and Localization
   Jimani is internationally oriented. Immediately set the desired languages for both the dashboard and the guest interface. This is essential for holiday parks with many foreign guests: after all, they book much faster in their own language.
3. Ticket Types
   In Jimani, you are extremely flexible. Create different ticket types such as seats, 3-day passes, early bird tickets, combo tickets, etc. Then link these to your events.
4. Events/Regular Ticket Sales
   This is the step where everything comes together. After you have defined the individual ticket types, create the ‘Event’ or ‘Regular Ticket Sales’. Here, you link the previously created ticket types (such as the 3-day pass or the standard seat) to it. This allows you to determine exactly which assortment is available for which specific event and under which name they are sold. This is your storefront for the customer.
5. Extra Products
   Increase your revenue and improve service by adding extra products to the ordering process. Consider pre-selling a parking space, a locker, or consumption tokens.
6. Time Blocking
   For certain events or parts (such as time slots for a museum or specific start times), you can set up time blocking. Do you want a visitor to choose a specific 2-hour block? Jimani automatically arranges this in the planning.
7. Customer Information
   With Jimani, you are in control of the data. You decide which fields the customer must fill in (e.g., email and phone number) and which are optional. Do you want to know if the guest has difficulty walking? Add this field. Do you want to keep the barrier low? Then only ask for the bare essentials. This way, you optimize the conversion.
8. Customer Contact
   A good guest experience doesn’t stop after booking. Set up your automatic emails for confirmations, reminders, or a thank you afterwards. You can fully personalize these so that they always match the atmosphere of your park.
9. Feedback via the Survey Module
   Do you want to know how guests experienced their day out? Create a survey within Jimani that is automatically sent after the reservation. This data is invaluable for improving your services.
10. Set up Payment Options
    Connect your payment provider to allow guests to pay (or make a down payment) directly. This gives you certainty in advance and ensures fast processing via the Mollie payment link.
11. Install the Widget
    The last step: the widget installation. As we discussed earlier, this is a simple piece of code that you place on your website. You can completely customize the widget in your own style (white label) and place it on an unlimited number of pages.
12. Did this sound like a lot of work?
    Fortunately, you don’t have to do steps 2 through 9 entirely yourself. During registration, you can choose from a lot of sample data. Choose all the events and ticket types you need and voilà, all the data is loaded immediately. All you have to do is check the opening hours, prices, extra sales, and possibly make some adjustments to the surveys and emails.

Now you are ready for the start! With these settings, the foundation of your Jimani platform is solid. You are now ready to generate more revenue through smart combination bookings and a flawless guest experience.

One last point: The Jimani software system is complex on the back end, but not on the front end. This means that you can do this all by yourself, without help. For example, we have added a warning list. When something is not set up correctly, you will receive a warning that you can solve with 1 press of a button, which is very useful!

If you still need help, we can be reached free of charge.