# Jimani > POS system and reservation software for hospitality and retail. ## POS - [Point of sale](https://www.jimani.online/en/knowledge-base/#point-of-sale): The Jimani POS is a point-of-sale system for hospitality and retail businesses with a free basic version. - [Receipt printer, cash drawer and card terminal integration](https://www.jimani.online/en/knowledge-base/#receipt-printer-cash-drawer-and-card-terminal-integration): The Jimani POS controls receipt printers via the ESC/POS network protocol, opens the cash drawer when paying with cash, and connects card terminals via Mollie. - [Kitchen and handout screen](https://www.jimani.online/en/knowledge-base/#kitchen-and-handout-screen): Orders in the Jimani POS are automatically sent on to a kitchen screen (being prepared) and a handout screen (ready to hand over), without a separate kitchen display subscription. - [Which payment methods does Jimani support?](https://www.jimani.online/en/knowledge-base/#which-payment-methods-does-jimani-support): At the POS the payment methods are Cash, Card, Card payment (external), Tap to Pay, Pay other, On account and (only for change back) Gift voucher, plus coins/tokens and prepaid credit. - [Switching between modules on the same POS](https://www.jimani.online/en/knowledge-base/#switching-between-modules-on-the-same-pos): One POS device remembers which module is active (hospitality, webshop, salon, activities, ticketing) and adapts the menu accordingly; a user can switch this themselves via a dropdown. - [What do card payments cost with Jimani?](https://www.jimani.online/en/knowledge-base/#what-do-card-payments-cost-with-jimani): Card payments run through your own Mollie account. - [Does the Jimani POS meet the requirements of the Belastingdienst (Dutch Tax Authority)?](https://www.jimani.online/en/knowledge-base/#does-the-jimani-pos-meet-the-requirements-of-the-belastingdienst-dutch-tax-authority): Jimani is built according to the Belastingdienst's guidance for a reliable checkout system. - [What is on the receipt?](https://www.jimani.online/en/knowledge-base/#what-is-on-the-receipt): Every customer receipt shows the name, address, VAT number and Chamber of Commerce number of your business, the receipt number, the date and time, the employee number and the VAT per rate. - [How does the day closing and counting the cash work?](https://www.jimani.online/en/knowledge-base/#how-does-the-day-closing-and-counting-the-cash-work): At the day closing Jimani creates the Z receipt with the revenue per VAT rate, per payment method and the credit notes. - [How do I book money in or out of the cash drawer?](https://www.jimani.online/en/knowledge-base/#how-do-i-book-money-in-or-out-of-the-cash-drawer): At the POS you choose Other > Cash. - [How do I book own consumption, staff consumption or shrinkage?](https://www.jimani.online/en/knowledge-base/#how-do-i-book-own-consumption-staff-consumption-or-shrinkage): Turn on the free Own consumption feature. - [How do I take out or cancel a card payment subscription?](https://www.jimani.online/en/knowledge-base/#how-do-i-take-out-or-cancel-a-card-payment-subscription): In the Mollie window, in the Card payments block, under Card payments: with or without a subscription. - [Can I connect Jimani to my accounting package?](https://www.jimani.online/en/knowledge-base/#can-i-connect-jimani-to-my-accounting-package): Yes. With the accounting link (€15 per month, excl. - [How do I order a POS, printer or card terminal from Jimani?](https://www.jimani.online/en/knowledge-base/#how-do-i-order-a-pos-printer-or-card-terminal-from-jimani): In the Jimani webshop POS and hardware: POS screens, printers, card terminals and other hardware, also as a set. - [Does the till still work if the internet goes down?](https://www.jimani.online/en/knowledge-base/#does-the-till-still-work-if-the-internet-goes-down): Yes. The till keeps working with the data stored on the device. - [How do I settle with my own separate card terminal?](https://www.jimani.online/en/knowledge-base/#how-do-i-settle-with-my-own-separate-card-terminal): Just tap Pin. If no Mollie payment terminal and no Tap to Pay is connected to the till, the Pin button books the receipt as Pin (external): paid with a separate card terminal outside Jimani. - [What happens if a card payment fails or is cancelled?](https://www.jimani.online/en/knowledge-base/#what-happens-if-a-card-payment-fails-or-is-cancelled): Then nothing has been booked and the receipt is open again, with a message. - [How does Tap to Pay work on a handheld or tablet?](https://www.jimani.online/en/knowledge-base/#how-does-tap-to-pay-work-on-a-handheld-or-tablet): With Tap to Pay the customer taps a card or phone against your handheld or Android tablet, via the Mollie Tap app. - [How do I take back an item or credit a paid receipt at the till?](https://www.jimani.online/en/knowledge-base/#how-do-i-take-back-an-item-or-credit-a-paid-receipt-at-the-till): Look up the receipt with Look up a bill (under Other) or scan it in the Scan the receipt box, tap Credit and tap the lines that are coming back. - [How do I refund a return to the customer's bank card?](https://www.jimani.online/en/knowledge-base/#how-do-i-refund-a-return-to-the-customer-s-bank-card): Choose Refund to card when giving back. - [How do I add a tip for cash or card payments?](https://www.jimani.online/en/knowledge-base/#how-do-i-add-a-tip-for-cash-or-card-payments): Turn on the Keep track of tips integration (free). - [Can a guest split the bill?](https://www.jimani.online/en/knowledge-base/#can-a-guest-split-the-bill): Yes, in two ways. If someone wants to pay part, you enter a lower amount at Cash: that becomes a partial payment and you settle the rest afterwards, also with another payment method. - [How do I choose supplements or options for a product at the till?](https://www.jimani.online/en/knowledge-base/#how-do-i-choose-supplements-or-options-for-a-product-at-the-till): If a product has supplements, related products or is a set, tapping the tile opens the product window. - [How do I send dishes to the kitchen per course from the till?](https://www.jimani.online/en/knowledge-base/#how-do-i-send-dishes-to-the-kitchen-per-course-from-the-till): With the Courses integration (€10 per month, excl. - [How do I use buzzers at the till?](https://www.jimani.online/en/knowledge-base/#how-do-i-use-buzzers-at-the-till): Turn on the Buzzers integration and set Buzzer at this till to Yes on the till screen. - [How do I work with tables on the till?](https://www.jimani.online/en/knowledge-base/#how-do-i-work-with-tables-on-the-till): Tap Tables next to the payment buttons, choose a table or create one with New table. - [How do I order and settle with a handheld or phone?](https://www.jimani.online/en/knowledge-base/#how-do-i-order-and-settle-with-a-handheld-or-phone): A handheld or phone with the Jimani app is a till in your hand: the same products, tables and payment buttons, on a narrow screen. - [How do I sign in or out on the till and the handheld?](https://www.jimani.online/en/knowledge-base/#how-do-i-sign-in-or-out-on-the-till-and-the-handheld): With the Log in on the till integration every employee signs in with their own PIN on the PIN pad. - [Can I use multiple tills, for example one for the bar and one for the terrace?](https://www.jimani.online/en/knowledge-base/#can-i-use-multiple-tills-for-example-one-for-the-bar-and-one-for-the-terrace): Yes. You connect each till, handheld or phone separately under Registers and hardware, and per till you set which products are on it, which printers, drawer and card terminal belong to it and which payment methods are allowed. - [Can I use a self-order kiosk?](https://www.jimani.online/en/knowledge-base/#can-i-use-a-self-order-kiosk): Jimani has the Kiosk device: a stand or tablet on which guests order themselves via your webshop widget. - [How do I look up an earlier receipt and print it again?](https://www.jimani.online/en/knowledge-base/#how-do-i-look-up-an-earlier-receipt-and-print-it-again): Choose Other > Look up a bill. - [Which devices does Jimani work on?](https://www.jimani.online/en/knowledge-base/#which-devices-does-jimani-work-on): Jimani works on a Jimani POS screen, on a tablet as a POS, on a phone or handheld for ordering at the table, in the browser of a computer or laptop (the web POS) and as a program on a Windows computer (POS for Windows). - [How do I install POS for Windows?](https://www.jimani.online/en/knowledge-base/#how-do-i-install-pos-for-windows): In the dashboard, under Settings > Add-ons, turn on the POS for Windows add-on and then open the settings of that tile. - [Can I install this myself and pair my devices myself?](https://www.jimani.online/en/knowledge-base/#can-i-install-this-myself-and-pair-my-devices-myself): Yes. You pair a POS, handheld, tablet, phone or kitchen screen yourself with a pairing code from the dashboard, and you add a receipt printer, cash drawer or buzzer yourself under Add External Device. - [How do I connect a receipt printer and use multiple printers?](https://www.jimani.online/en/knowledge-base/#how-do-i-connect-a-receipt-printer-and-use-multiple-printers): Under Connected devices, click the green plus, choose Printers and under What is this printer for? - [How do I print a receipt if my tablet or phone has no printer?](https://www.jimani.online/en/knowledge-base/#how-do-i-print-a-receipt-if-my-tablet-or-phone-has-no-printer): Set No printer to Yes on the device if it never needs to print a receipt. - [Is the order number on the receipt and can I put it large at the top?](https://www.jimani.online/en/knowledge-base/#is-the-order-number-on-the-receipt-and-can-i-put-it-large-at-the-top): Yes. The receipt number and the date and time are always on the receipt; you cannot turn them off. - [Which cash drawer opens and how do I connect it?](https://www.jimani.online/en/knowledge-base/#which-cash-drawer-opens-and-how-do-i-connect-it): Add the cash drawer via the green plus > Cash register. - [How do I set up the kitchen ticket?](https://www.jimani.online/en/knowledge-base/#how-do-i-set-up-the-kitchen-ticket): Open the kitchen printer (What is this printer for? - [How does the kitchen screen work?](https://www.jimani.online/en/knowledge-base/#how-does-the-kitchen-screen-work): The kitchen screen shows the orders for the kitchen as cards. - [Kitchen screen or kitchen printer: which suits me?](https://www.jimani.online/en/knowledge-base/#kitchen-screen-or-kitchen-printer-which-suits-me): You can use either, and even side by side. - [Can I show different products on each POS?](https://www.jimani.online/en/knowledge-base/#can-i-show-different-products-on-each-pos): Yes. Open the POS screen under Connected devices and set Always show all products on the POS? - [Why is my device green or red under Connected devices?](https://www.jimani.online/en/knowledge-base/#why-is-my-device-green-or-red-under-connected-devices): The dot at the top right of the tile of a POS, handheld, phone or kiosk is green if the device has had contact with Jimani in the last three minutes, and red if not. - [How do I set up the customer display?](https://www.jimani.online/en/knowledge-base/#how-do-i-set-up-the-customer-display): If your POS has a second screen for the customer (such as the X80D-EU), open the POS screen under Connected devices and go to the Customer display step. - [How do I have the day closing made and emailed automatically?](https://www.jimani.online/en/knowledge-base/#how-do-i-have-the-day-closing-made-and-emailed-automatically): Go to Settings > Money and figures > Day closing and click the cog at the top right (End-of-day settings). - [How do I make a day closing myself and how do I download, email or print it?](https://www.jimani.online/en/knowledge-base/#how-do-i-make-a-day-closing-myself-and-how-do-i-download-email-or-print-it): Go to Settings > Money and figures > Day closing, click the plus and choose Save. - [How do I download the POS audit file and check the cash register journal?](https://www.jimani.online/en/knowledge-base/#how-do-i-download-the-pos-audit-file-and-check-the-cash-register-journal): As the owner, go to Settings > Money and figures > Day closing. - [Can I let customers buy tokens or drink vouchers?](https://www.jimani.online/en/knowledge-base/#can-i-let-customers-buy-tokens-or-drink-vouchers): Yes, with the Pay with tokens add-on (free). - [How do I create or change a product?](https://www.jimani.online/en/knowledge-base/#how-do-i-create-or-change-a-product): Go to Point of sale and products, click the blue plus button and choose Products. - [How do I create categories and organise my products?](https://www.jimani.online/en/knowledge-base/#how-do-i-create-categories-and-organise-my-products): Go to Point of sale and products > Categories, click the blue plus button and choose Categories. - [What are subcategories and how do I create them?](https://www.jimani.online/en/knowledge-base/#what-are-subcategories-and-how-do-i-create-them): A subcategory is a middle layer below a category, such as Phone › Samsung and Phone › iPhone. - [How do I import or export my products with Excel?](https://www.jimani.online/en/knowledge-base/#how-do-i-import-or-export-my-products-with-excel): First make an export: on the Products tab click Export products. - [How do I create product variants, such as sizes or colours?](https://www.jimani.online/en/knowledge-base/#how-do-i-create-product-variants-such-as-sizes-or-colours): On the Product variants tab, create a variant group with the options, for example Size with S, M and L. - [How do I add options or supplements to a product?](https://www.jimani.online/en/knowledge-base/#how-do-i-add-options-or-supplements-to-a-product): First create the supplements on the Supplements tab and then in the product window set Add product supplements to Yes. - [How do I sell a menu or package for a fixed price (product set)?](https://www.jimani.online/en/knowledge-base/#how-do-i-sell-a-menu-or-package-for-a-fixed-price-product-set): Choose Point of sale and products, click the blue plus button and choose Product set. - [How do I suggest other products with a product (related products)?](https://www.jimani.online/en/knowledge-base/#how-do-i-suggest-other-products-with-a-product-related-products): Open the product you want to suggest something with, set View related products to Yes and on the next page choose the products you offer with it. - [How do I sell by the metre, kilo or litre?](https://www.jimani.online/en/knowledge-base/#how-do-i-sell-by-the-metre-kilo-or-litre): Turn on the Price per unit feature and under Settings > Point of sale and products > Price per unit choose the unit per product: piece, metre, centimetre, gram, ounce, kilo or litre. - [How do I make the POS ask fixed questions with fixed answers (product notes)?](https://www.jimani.online/en/knowledge-base/#how-do-i-make-the-pos-ask-fixed-questions-with-fixed-answers-product-notes): On the Notes tab, create a question with answers and choose the products the question belongs to. - [How do I give a product a label or tag?](https://www.jimani.online/en/knowledge-base/#how-do-i-give-a-product-a-label-or-tag): First create the label or tag on the Labels and tags tab and then choose it in the product window. - [How do I track the stock of my products?](https://www.jimani.online/en/knowledge-base/#how-do-i-track-the-stock-of-my-products): Turn on the Stock feature and open Point of sale and products > Stocks. - [How do I record my suppliers and link products to a supplier?](https://www.jimani.online/en/knowledge-base/#how-do-i-record-my-suppliers-and-link-products-to-a-supplier): Turn on the Suppliers feature, open Point of sale and products > Suppliers and click the blue plus button. - [How do I order from my supplier and book the delivery in?](https://www.jimani.online/en/knowledge-base/#how-do-i-order-from-my-supplier-and-book-the-delivery-in): Open Settings > Point of sale and products > Stock and purchasing. - [How do I track stock per place or shelf (warehouse locations)?](https://www.jimani.online/en/knowledge-base/#how-do-i-track-stock-per-place-or-shelf-warehouse-locations): Turn on Warehouse locations, create your locations on the Warehouse locations tab (for example Shop and Shelf 1A) and set the quantity per location for each product. - [How do I print labels with a price and barcode?](https://www.jimani.online/en/knowledge-base/#how-do-i-print-labels-with-a-price-and-barcode): Open Settings > Point of sale and products > Label printing, tick the items, enter how many labels you want under Number of labels and click Print labels. - [How do I set up a discount on products?](https://www.jimani.online/en/knowledge-base/#how-do-i-set-up-a-discount-on-products): Go to Point of sale and products > Discounts, click the blue plus button and enter a name, a discount percentage and optionally a period. - [How do I create a sale or temporary promotion?](https://www.jimani.online/en/knowledge-base/#how-do-i-create-a-sale-or-temporary-promotion): Turn on the Gift voucher feature (€10 per month, excluding VAT) and, on the Gift voucher card under Settings > Add-ons, click the Settings button. - [How do I see how much discount I have given?](https://www.jimani.online/en/knowledge-base/#how-do-i-see-how-much-discount-i-have-given): Open Settings > Money and figures > Reports and choose the Discount overview tab. - [Does Jimani show the lowest price of the last 30 days for a promotion (Omnibus)?](https://www.jimani.online/en/knowledge-base/#does-jimani-show-the-lowest-price-of-the-last-30-days-for-a-promotion-omnibus): No. Jimani does not automatically store or show the lowest price of the past 30 days next to a promotional price. - [How do gift cards work in Jimani?](https://www.jimani.online/en/knowledge-base/#how-do-gift-cards-work-in-jimani): With the Gift cards feature (€10 per month, excluding VAT) you create cards with their own card number and balance, choose how long they are valid and always see what is still outstanding. - [How do I record allergens and cross-contamination for a product?](https://www.jimani.online/en/knowledge-base/#how-do-i-record-allergens-and-cross-contamination-for-a-product): Turn on the Allergens (NVWA) feature (€5 per month, excluding VAT; free until 1 January 2027 if you already use it). - [How do I take in a repair on the POS?](https://www.jimani.online/en/knowledge-base/#how-do-i-take-in-a-repair-on-the-pos): On the POS, choose the Repair category in the menu on the left and then Take in repair. - [How do I assign products to courses?](https://www.jimani.online/en/knowledge-base/#how-do-i-assign-products-to-courses): First create your courses under Settings > Point of sale and products > Courses and then, in the product window under Courses, choose which course a product is in. - [Can I temporarily turn off a product or mark it as sold out?](https://www.jimani.online/en/knowledge-base/#can-i-temporarily-turn-off-a-product-or-mark-it-as-sold-out): Yes. On the Products tab, click the three dots (Actions) behind the product and choose Deactivate; with Activate you put it back. - [How do I find a product with an EAN code or barcode, and can I use the camera?](https://www.jimani.online/en/knowledge-base/#how-do-i-find-a-product-with-an-ean-code-or-barcode-and-can-i-use-the-camera): Give the product its barcode under EAN Code. - [How do I sell products with a reservation?](https://www.jimani.online/en/knowledge-base/#how-do-i-sell-products-with-a-reservation): Put the products you want to sell with a reservation in the POS category Reservation. - [What do the features for products, stock and discounts cost?](https://www.jimani.online/en/knowledge-base/#what-do-the-features-for-products-stock-and-discounts-cost): Most product features are free: product variants, product sets, supplements, discounts, label printing, stock, suppliers, price per unit, product notes and import and export. - [Can a guest order and pay at the table with a QR code?](https://www.jimani.online/en/knowledge-base/#can-a-guest-order-and-pay-at-the-table-with-a-qr-code): Not yet. With the QR codes add-on (€10 per month, only together with the online webshop), every table gets its own QR code that the guest uses to call the waiter. - [What do you choose in the Own consumption window at checkout?](https://www.jimani.online/en/knowledge-base/reference/what-do-you-choose-in-the-own-consumption-window-at-checkout/): At checkout, under On account, there is the button Own consumption. - [What is in the top bar of the POS?](https://www.jimani.online/en/knowledge-base/reference/what-is-in-the-top-bar-of-the-pos/): At the top of the POS there is a bar with the buttons that belong to your business. - [How does the Accounting screen work?](https://www.jimani.online/en/knowledge-base/reference/how-does-the-accounting-screen-work/): In Accounting you set up the link with your accounting package (Exact Online, Twinfield, SnelStart or Odoo), choose which general ledger account belongs to which amount, and see for each day close whether it has arrived in the package. - [What is in the Own consumption overview?](https://www.jimani.online/en/knowledge-base/reference/what-is-in-the-own-consumption-overview/): The Own consumption overview shows per year everything you have booked as own consumption: per type, per month and per receipt, with the cost price, the VAT on the cost price and the sales value for info. - [How does checkout in the Jimani webshop work?](https://www.jimani.online/en/knowledge-base/reference/how-does-checkout-in-the-jimani-webshop-work/): After Checkout in the cart of the Jimani webshop (Tills and equipment) you fill in your details and the delivery address and choose Place order. - [What can you set per till under Payment methods, Permissions, Auto-lock and Table name required?](https://www.jimani.online/en/knowledge-base/reference/what-can-you-set-per-till-under-payment-methods-permissions-auto-lock-and-table-name-required/): The Till settings page of a till or handheld has four blocks that apply per device and save immediately: Payment methods on this till, Permissions on this till, Auto-lock and Table name required. - [How do the PIN pad, the Settings cogwheel and connecting a till work?](https://www.jimani.online/en/knowledge-base/reference/how-do-the-pin-pad-the-settings-cogwheel-and-connecting-a-till-work/): A till is a connected device: the Jimani app with a pairing code, or a computer that you attach to your business with Link this computer or via /Pos/Koppelen. - [How does the payment window of the till work?](https://www.jimani.online/en/knowledge-base/reference/how-does-the-payment-window-of-the-till-work/): The payment buttons are under the receipt. - [How does the till screen work in Jimani?](https://www.jimani.online/en/knowledge-base/reference/how-does-the-till-screen-work-in-jimani/): The till screen has the categories and the search box on the left, the product tiles in the middle and on the right the receipt with the buttons below it: Comments (or Notes), Miscellaneous, Other and the trash, and below that the payment buttons. - [How does the Tables window on the till work?](https://www.jimani.online/en/knowledge-base/reference/how-does-the-tables-window-on-the-till-work/): The Tables window opens with the Tables button next to the payment buttons. - [Which receipts and payment methods does the Jimani POS support?](https://www.jimani.online/en/knowledge-base/reference/which-receipts-and-payment-methods-does-the-jimani-pos-support/): The POS settles with Cash, Card, Card payment (external), Tap to Pay, Pay other, On account and (for refunds) Gift voucher. - [What is on the handheld: menu, Settings and reservations?](https://www.jimani.online/en/knowledge-base/reference/what-is-on-the-handheld-menu-settings-and-reservations/): At the top of the handheld is a menu with Book, Floorplan (with Restaurant), POS, Reservation, Check in/Check out and Log out. - [What do you see on the Orders screen?](https://www.jimani.online/en/knowledge-base/reference/what-do-you-see-on-the-orders-screen/): On Orders you see what was ordered on a given day. - [How do you book waste and where do you see the Waste overview?](https://www.jimani.online/en/knowledge-base/reference/how-do-you-book-waste-and-where-do-you-see-the-waste-overview/): With the free Waste and Waste overview integrations you book products that have to go (expired, damaged, spoiled or a preparation error) on the Book as waste screen, with a reason. - [How does the Connected devices screen work in Jimani?](https://www.jimani.online/en/knowledge-base/reference/how-does-the-connected-devices-screen-work-in-jimani/): Under Connected devices are all your POS screens, handhelds, tablets, phones, kitchen screens, kiosks, receipt printers, cash drawers, buzzers and card terminals, as tiles. - [What can you set on a POS screen, handheld, tablet or phone?](https://www.jimani.online/en/knowledge-base/reference/what-can-you-set-on-a-pos-screen-handheld-tablet-or-phone/): Open the device under Connected devices. - [What can you set on a receipt printer or kitchen printer?](https://www.jimani.online/en/knowledge-base/reference/what-can-you-set-on-a-receipt-printer-or-kitchen-printer/): Open the printer under Connected devices. - [What can you set on a kitchen screen?](https://www.jimani.online/en/knowledge-base/reference/what-can-you-set-on-a-kitchen-screen/): Open the kitchen screen under Connected devices. - [What can you set on a self-order kiosk, card terminal or Tap?](https://www.jimani.online/en/knowledge-base/reference/what-can-you-set-on-a-self-order-kiosk-card-terminal-or-tap/): You set up a self-order kiosk with a name, the widget it shows, a screen saver, a background and the text on its receipt. - [How does Day closing work in Jimani?](https://www.jimani.online/en/knowledge-base/reference/how-does-day-closing-work-in-jimani/): Under Day closing you see all closings of your POS, make a closing yourself, set up the automatic closing and the email, and as the owner fetch the POS audit file and the cash register journal. - [How does Count the cash work in Jimani?](https://www.jimani.online/en/knowledge-base/reference/how-does-count-the-cash-work-in-jimani/): Under Count the cash, after the day closing you enter how many notes and coins are in each cash drawer. - [How do Tokens work in Jimani?](https://www.jimani.online/en/knowledge-base/reference/how-do-tokens-work-in-jimani/): Under Tokens you set up your business's one token: what it is called, what it costs, how many tokens an item costs and which quantities and discounts customers can choose. - [How does the kitchen screen's screen work?](https://www.jimani.online/en/knowledge-base/reference/how-does-the-kitchen-screen-s-screen-work/): The kitchen screen is a screen of its own on a paired device. - [How does the Jimani webshop for POS and equipment work?](https://www.jimani.online/en/knowledge-base/reference/how-does-the-jimani-webshop-for-pos-and-equipment-work/): The Jimani webshop is the shop in your dashboard where you order POS screens, printers, cash drawers, kitchen screens, card terminals and other equipment. - [How does Set up QR codes work in Jimani?](https://www.jimani.online/en/knowledge-base/reference/how-does-set-up-qr-codes-work-in-jimani/): Under QR codes you set up, per table, a QR code with which a guest can call the waiter. - [How does the scan screen work in Jimani?](https://www.jimani.online/en/knowledge-base/reference/how-does-the-scan-screen-work-in-jimani/): Use the scan screen to check a ticket or reservation at the door. - [How does the Point of sale and products screen work?](https://www.jimani.online/en/knowledge-base/reference/how-does-the-point-of-sale-and-products-screen-work/): Point of sale and products is the screen where you manage your products, categories and everything around them. - [What can you set for a product (Add and edit product)?](https://www.jimani.online/en/knowledge-base/reference/what-can-you-set-for-a-product-add-and-edit-product/): The Product window is a step-by-step window with Previous, Next and Save. - [How do I change multiple products at once (Mass product change)?](https://www.jimani.online/en/knowledge-base/reference/how-do-i-change-multiple-products-at-once-mass-product-change/): On the Products tab you use the pencil (Edit) to switch the list to edit mode, tick the products, and use the gear to choose which property you want to change for all of them. - [What can you set for a category (Add and edit categories)?](https://www.jimani.online/en/knowledge-base/reference/what-can-you-set-for-a-category-add-and-edit-categories/): A category is a group of products on your menu, such as Drinks or Main courses. - [What can you set for subcategories?](https://www.jimani.online/en/knowledge-base/reference/what-can-you-set-for-subcategories/): A subcategory is a middle layer below your categories, such as Phone › Samsung. - [What can you set for supplements?](https://www.jimani.online/en/knowledge-base/reference/what-can-you-set-for-supplements/): A supplement is an extra choice the guest gets with a product, such as a size or an extra topping, with its own price or free. - [What can you set for product variants?](https://www.jimani.online/en/knowledge-base/reference/what-can-you-set-for-product-variants/): A product variant group is a short list of options of the same product, such as the sizes S, M and L. - [What can you set for a product set?](https://www.jimani.online/en/knowledge-base/reference/what-can-you-set-for-a-product-set/): A product set is a fixed menu for a fixed price, for example a Kids' menu. - [What can you set for labels and tags?](https://www.jimani.online/en/knowledge-base/reference/what-can-you-set-for-labels-and-tags/): A label or tag is a small badge next to a product's photo, such as New or Vegetarian. - [What can you set for notes (product notes)?](https://www.jimani.online/en/knowledge-base/reference/what-can-you-set-for-notes-product-notes/): A note is a fixed question with fixed answers that you attach to products, such as Condition of the device with the answers New, Used and Faulty. - [What can you set for price per unit?](https://www.jimani.online/en/knowledge-base/reference/what-can-you-set-for-price-per-unit/): With Price per unit you choose the unit per product, such as metre, kilo or litre. - [What can you set for stocks?](https://www.jimani.online/en/knowledge-base/reference/what-can-you-set-for-stocks/): On the Stocks tab you see per product how much is in stock and what it is worth. - [What can you set for suppliers?](https://www.jimani.online/en/knowledge-base/reference/what-can-you-set-for-suppliers/): Under Suppliers you record who you buy from, with the details that end up on a purchase order. - [What can you set for purchasing?](https://www.jimani.online/en/knowledge-base/reference/what-can-you-set-for-purchasing/): Under Purchasing you order from your suppliers via Jimani and book the delivery into stock. - [What can you set for warehouse locations?](https://www.jimani.online/en/knowledge-base/reference/what-can-you-set-for-warehouse-locations/): With warehouse locations you track stock per place, for example Shop and Shelf 1A, with its own quantity per location for each product. - [What can you set for label printing?](https://www.jimani.online/en/knowledge-base/reference/what-can-you-set-for-label-printing/): On the Label printing screen you choose items, say how many labels you want of each and print them. - [What can you set for discounts?](https://www.jimani.online/en/knowledge-base/reference/what-can-you-set-for-discounts/): On the Discounts tab you create a discount with a name, a discount percentage, a duration and the products it applies to. - [What can you set for sales and discounts?](https://www.jimani.online/en/knowledge-base/reference/what-can-you-set-for-sales-and-discounts/): On the Sales and discounts screen you create a temporary promotion: a discount in euros or percent on chosen products, between a start moment and an end moment. - [What is on the discount overview?](https://www.jimani.online/en/knowledge-base/reference/what-is-on-the-discount-overview/): The Discount overview shows all discounts you have given in a period you choose yourself: on which receipt, on which item, how much and by whom. - [What can you set for gift cards?](https://www.jimani.online/en/knowledge-base/reference/what-can-you-set-for-gift-cards/): On the Gift cards screen you create gift cards with their own card number and balance, see what is outstanding and set how long a card is valid. - [What can you set for repairs?](https://www.jimani.online/en/knowledge-base/reference/what-can-you-set-for-repairs/): On the Repairs screen you see all repairs of your business with their status, change that status and set up the emails to the customer. - [What can you set for courses?](https://www.jimani.online/en/knowledge-base/reference/what-can-you-set-for-courses/): Under Courses you create the courses of your menu, such as Starter and Main course, in the order in which the kitchen makes them. - [What can you set on the Tables and Opening hours tabs?](https://www.jimani.online/en/knowledge-base/reference/what-can-you-set-on-the-tables-and-opening-hours-tabs/): On the Tables tab you create parking tables: tables on which you park an order until it is paid. - [What can you set for a VAT group?](https://www.jimani.online/en/knowledge-base/reference/what-can-you-set-for-a-vat-group/): A VAT group is a group that products fall under. ## Hospitality / Reservations - [Hospitality / Reservations](https://www.jimani.online/en/knowledge-base/#hospitality-reservations): Jimani's reservation system lets guests book a table online at a restaurant, with online deposits, an automatic confirmation email and the option to combine a table, activity and ticket in one booking. - [Online table reservation](https://www.jimani.online/en/knowledge-base/#online-table-reservation): Guests book a table themselves online via the hospitality business's website, with a time and table size of their choice. - [Combination reservation (table, activity and ticket in one booking)](https://www.jimani.online/en/knowledge-base/#combination-reservation-table-activity-and-ticket-in-one-booking): A guest can combine a table, an activity and a ticket in one booking, for example dinner plus bowling or dinner plus a show. - [Changing or cancelling a reservation yourself](https://www.jimani.online/en/knowledge-base/#changing-or-cancelling-a-reservation-yourself): Guests can change or cancel their own reservation online, without calling the business owner. - [Booking via AI](https://www.jimani.online/en/knowledge-base/#booking-via-ai): A separate command structure exists for creating reservations from an AI channel, but no public access to this feature was found. - [Upsell products for a reservation or booking](https://www.jimani.online/en/knowledge-base/#upsell-products-for-a-reservation-or-booking): A business owner can set up separate upsell products (name, price, VAT, product group) that are offered to guests while booking a reservation or activity. - [Integration with unTill](https://www.jimani.online/en/knowledge-base/#integration-with-untill): Jimani has its own integration with unTill: tables and sales areas from unTill are synchronised, and Jimani reservations are linked to unTill table numbers and transactions. - [Switching between modules on the same POS](https://www.jimani.online/en/knowledge-base/#switching-between-modules-on-the-same-pos): One POS device remembers which module is active (hospitality, webshop, salon, activities, ticketing) and adapts the menu accordingly; a user can switch this themselves via a dropdown. - [Attachments and change history for a reservation](https://www.jimani.online/en/knowledge-base/#attachments-and-change-history-for-a-reservation): Files can be linked to a reservation, and every change to the reservation is recorded with who made the change and when. - [Setting up your own booking fields, including dynamic fields](https://www.jimani.online/en/knowledge-base/#setting-up-your-own-booking-fields-including-dynamic-fields): A business owner puts together extra fields for the booking form (for example a dietary requirement, a question about children, or a comments field), with its own type, required/optional, and visibility. - [In what order does a guest go through a combination reservation?](https://www.jimani.online/en/knowledge-base/#in-what-order-does-a-guest-go-through-a-combination-reservation): The order of steps in a combination booking (for example first table, then activity, then ticket) is set separately per combination by the business owner, not hardcoded in one fixed order for all businesses. - [Can I book combinations with different times and my own order?](https://www.jimani.online/en/knowledge-base/#can-i-book-combinations-with-different-times-and-my-own-order): Yes, the order of steps in a combination booking (for example first table, then activity, then ticket) is set separately per combination by the business owner. - [What is on a guest's customer card?](https://www.jimani.online/en/knowledge-base/#what-is-on-a-guest-s-customer-card): The customer card shows everything a guest did with you, across all your modules: their contact details, the number of visits, reservations and orders, the revenue, the number of no-shows, the most purchased items and a timeline of every visit. - [How do I search for a guest or a reservation?](https://www.jimani.online/en/knowledge-base/#how-do-i-search-for-a-guest-or-a-reservation): Go to Search. Type a name, address, email or phone number, choose a period and a module, and choose the tab Guests or Reservations. - [How do I export a guest's data (access request)?](https://www.jimani.online/en/knowledge-base/#how-do-i-export-a-guest-s-data-access-request): Open the guest's customer card under Search and choose Export data. - [How do I delete a guest's data (right to be forgotten)?](https://www.jimani.online/en/knowledge-base/#how-do-i-delete-a-guest-s-data-right-to-be-forgotten): Open the guest's customer card under Search and choose Delete data. - [How long does Jimani keep guest data, and can I change that?](https://www.jimani.online/en/knowledge-base/#how-long-does-jimani-keep-guest-data-and-can-i-change-that): By default 24 months after the last visit. - [How do I hide guest details from employees?](https://www.jimani.online/en/knowledge-base/#how-do-i-hide-guest-details-from-employees): Under Settings > Guests and bookings turn Guest details: who sees what to Yes. - [How do I ask for a deposit with a reservation?](https://www.jimani.online/en/knowledge-base/#how-do-i-ask-for-a-deposit-with-a-reservation): Create a product with the price of the deposit and link it to the reservation type under Restaurant > Reservation types. - [What happens when a guest does not show up (no-show)?](https://www.jimani.online/en/knowledge-base/#what-happens-when-a-guest-does-not-show-up-no-show): If a reservation is still Open after the arrival time, you see the button Set to No-show in Reservation information. - [What do I do with the deposit of a guest who does not come?](https://www.jimani.online/en/knowledge-base/#what-do-i-do-with-the-deposit-of-a-guest-who-does-not-come): Go to Outstanding prepayments. - [How do I refund a cancelled reservation, or reject the refund?](https://www.jimani.online/en/knowledge-base/#how-do-i-refund-a-cancelled-reservation-or-reject-the-refund): Go to Refunds overview. It lists the cancelled reservations that were paid online. - [How do requests work, reservations that I have to confirm myself first?](https://www.jimani.online/en/knowledge-base/#how-do-requests-work-reservations-that-i-have-to-confirm-myself-first): For a reservation type set Request to Yes. - [How do I handle a large group reservation?](https://www.jimani.online/en/knowledge-base/#how-do-i-handle-a-large-group-reservation): Create a separate reservation type for groups with its own minimum and maximum number of guests, set Request to Yes and a Minimum time until the reservation on it, and link combination tables. - [How do I make a quote for a group?](https://www.jimani.online/en/knowledge-base/#how-do-i-make-a-quote-for-a-group): With Create reservation, create a reservation with the status Quotation. - [How do guests get a confirmation and a reminder of their reservation?](https://www.jimani.online/en/knowledge-base/#how-do-guests-get-a-confirmation-and-a-reminder-of-their-reservation): After reserving, the guest automatically gets the email Reservation confirmation, with a pdf of the reservation. - [How do I edit the email before it goes to the guest, or send it again?](https://www.jimani.online/en/knowledge-base/#how-do-i-edit-the-email-before-it-goes-to-the-guest-or-send-it-again): Open the reservation and at the bottom choose More > Send email. - [How do I send a message to a guest about their reservation, and where do I see their questions?](https://www.jimani.online/en/knowledge-base/#how-do-i-send-a-message-to-a-guest-about-their-reservation-and-where-do-i-see-their-questions): Open the reservation and choose the tab Guest messages. - [How do I add a reservation myself, for example when a guest calls?](https://www.jimani.online/en/knowledge-base/#how-do-i-add-a-reservation-myself-for-example-when-a-guest-calls): Go to Reservations and choose Create reservation. - [How do I move, extend or swap reservations in the timeline?](https://www.jimani.online/en/knowledge-base/#how-do-i-move-extend-or-swap-reservations-in-the-timeline): Drag a block in the timeline to another table or time. - [How do I block a day, a time or a location for reservations?](https://www.jimani.online/en/knowledge-base/#how-do-i-block-a-day-a-time-or-a-location-for-reservations): Under Restaurant create a Time limitation for a day or time and a Location restriction for a space. - [How do I limit the number of reservations or guests per time?](https://www.jimani.online/en/knowledge-base/#how-do-i-limit-the-number-of-reservations-or-guests-per-time): Under Restaurant > Crowd reduction create a restriction. - [How do I set up locations, tables and combination tables?](https://www.jimani.online/en/knowledge-base/#how-do-i-set-up-locations-tables-and-combination-tables): Go to Restaurant. First create your spaces under Locations, such as terrace and conservatory, then your tables under Tables with number and seats, and if needed under Combination tables tables that together form one large table. - [Why do I see no times in the reservation widget, or why can't a time be chosen?](https://www.jimani.online/en/knowledge-base/#why-do-i-see-no-times-in-the-reservation-widget-or-why-can-t-a-time-be-chosen): A time only appears if everything is right: the reservation type is active and visible, there is an active Availability that applies on that day and time, the business is open, there is no Time limitation, Location restriction or full Crowd reduction, the minimum time until the reservation has been met and there is a free table that can be reserved online. - [What happens if I book a table that is already occupied, and can I combine tables?](https://www.jimani.online/en/knowledge-base/#what-happens-if-i-book-a-table-that-is-already-occupied-and-can-i-combine-tables): A guest in the widget cannot book an occupied table. - [How do I let guests reserve a table online?](https://www.jimani.online/en/knowledge-base/#how-do-i-let-guests-reserve-a-table-online): Turn on the add-on Online reservations, set up Restaurant with locations, tables, opening times, a reservation type and an Availability, and place the reservation widget on your website. - [How do I set opening times, different days and closing days?](https://www.jimani.online/en/knowledge-base/#how-do-i-set-opening-times-different-days-and-closing-days): Go to Restaurant > Opening times. - [How do I ask guests about dietary wishes or other questions of my own when they reserve?](https://www.jimani.online/en/knowledge-base/#how-do-i-ask-guests-about-dietary-wishes-or-other-questions-of-my-own-when-they-reserve): Under Restaurant > Fields create a field of your own, for example Dietary wishes, and link it to one or more reservation types. - [How do I sell extra products or packages with a reservation?](https://www.jimani.online/en/knowledge-base/#how-do-i-sell-extra-products-or-packages-with-a-reservation): There are two ways. You link an extra product (such as a drinks package) to the type under Restaurant > Reservation types. - [Can I manage multiple branches in Jimani, and what does that cost?](https://www.jimani.online/en/knowledge-base/#can-i-manage-multiple-branches-in-jimani-and-what-does-that-cost): Yes. Each branch is a business of its own in Jimani, with its own settings, tables, products, reservations and figures. - [What can you set under Reservation types?](https://www.jimani.online/en/knowledge-base/reference/what-can-you-set-under-reservation-types/): A reservation type is what a guest reserves for, such as dinner, drinks or high tea. - [What can you set under Availability?](https://www.jimani.online/en/knowledge-base/reference/what-can-you-set-under-availability/): An Availability is a fixed time slot on certain days in which guests can book a reservation type, for example Dinner from 16:30 to 21:30. - [What can you set under Products of a reservation?](https://www.jimani.online/en/knowledge-base/reference/what-can-you-set-under-products-of-a-reservation/): Products with a reservation are what the guest pays or orders in addition: a deposit, an extra product or transaction costs. - [What can you set under Fields?](https://www.jimani.online/en/knowledge-base/reference/what-can-you-set-under-fields/): Fields are the questions of your own that a guest gets when reserving, such as dietary wishes or the occasion. - [What can you set under Locations and Tables?](https://www.jimani.online/en/knowledge-base/reference/what-can-you-set-under-locations-and-tables/): A location is a part of the business where tables are, such as the terrace or the conservatory. - [What can you set under Combination tables?](https://www.jimani.online/en/knowledge-base/reference/what-can-you-set-under-combination-tables/): A combination table is two or more tables that can be reserved together as one large table, for example Table 5 and 6 for a group. - [What can you set under Location restriction, Crowd reduction and Time limitation?](https://www.jimani.online/en/knowledge-base/reference/what-can-you-set-under-location-restriction-crowd-reduction-and-time-limitation/): With these three restrictions you hold back reservations: a Location restriction closes a location on certain days, a Crowd reduction limits how many reservations or guests may come per arrival time and a Time limitation blocks a period or a whole day for chosen reservation types. - [How do the Opening times at Restaurant work?](https://www.jimani.online/en/knowledge-base/reference/how-do-the-opening-times-at-restaurant-work/): Under Restaurant > Opening times you fill in per day when you are open. - [How does the reservation overview work in Jimani?](https://www.jimani.online/en/knowledge-base/reference/how-does-the-reservation-overview-work-in-jimani/): Under Reservations you see all reservations of the business in six views: Overview (the timeline), List view, Weekly list, Last 100 reservations, Upcoming reservations and Reservation totals. - [What can you set under Reservation settings?](https://www.jimani.online/en/knowledge-base/reference/what-can-you-set-under-reservation-settings/): The Reservation settings window (the cog under Reservations) brings together how the reservation overview looks and how booking works: the time interval, check-in, automatically setting no-show and what can be chosen under Add reservation. - [What can you set under Add reservation and Update reservation?](https://www.jimani.online/en/knowledge-base/reference/what-can-you-set-under-add-reservation-and-update-reservation/): In the Add reservation window you create a reservation yourself: type, date, time, table, guest and any products. - [What can you set under Packages (Combinations)?](https://www.jimani.online/en/knowledge-base/reference/what-can-you-set-under-packages-combinations/): A combination links two or more reservations that a guest books in one go, for example bowling and then dinner. - [How does the Guests and reservations screen work?](https://www.jimani.online/en/knowledge-base/reference/how-does-the-guests-and-reservations-screen-work/): Under Search you see all your guests and reservations across all modules on one screen. - [How do Cancellations and the Refunds overview work?](https://www.jimani.online/en/knowledge-base/reference/how-do-cancellations-and-the-refunds-overview-work/): Under Cancellations you see all cancelled reservations and mark them as read. - [What can you set under Guest information?](https://www.jimani.online/en/knowledge-base/reference/what-can-you-set-under-guest-information/): Under Guest information you decide which details you ask a guest for when booking, which are required and where they are visible: in the widget, in manual booking, for a group and for walk-ins. - [What can you see and set under Guest payments?](https://www.jimani.online/en/knowledge-base/reference/what-can-you-see-and-set-under-guest-payments/): Under Guest payments you see which reservations were not kept or stayed unpaid (Unpaid and no-show) and which prepaid money is still outstanding after the visit day (Outstanding prepayments). - [What can you do in the Reservation information window?](https://www.jimani.online/en/knowledge-base/reference/what-can-you-do-in-the-reservation-information-window/): The Reservation information window opens when you click a reservation in the reservation overview. - [How does the floor plan (Floorplan) work in Jimani?](https://www.jimani.online/en/knowledge-base/reference/how-does-the-floor-plan-floorplan-work-in-jimani/): On Floorplan you see your tables per location, in the colour of their status at the chosen time. - [How do I work with reservations in the POS?](https://www.jimani.online/en/knowledge-base/reference/how-do-i-work-with-reservations-in-the-pos/): In the POS layout, Reservations is in the bar at the top. ## Webshop - [Webshop](https://www.jimani.online/en/knowledge-base/#webshop): Jimani's webshop lets guests order online from a hospitality or retail business, with a choice of pickup, delivery, shipping or eat here. - [Choosing a time slot and spreading busy periods](https://www.jimani.online/en/knowledge-base/#choosing-a-time-slot-and-spreading-busy-periods): Guests choose a time slot for their order; the system can limit the number of orders per time slot to spread the load on the kitchen. - [Paying online and ordering on account](https://www.jimani.online/en/knowledge-base/#paying-online-and-ordering-on-account): The webshop supports direct online payment via Mollie, and business customers can order on account via Customer CRM (€20 per month). - [Promotional prices and temporary offers](https://www.jimani.online/en/knowledge-base/#promotional-prices-and-temporary-offers): A product can be given a temporary promotional price, with its own start and end date. - [Switching between modules on the same POS](https://www.jimani.online/en/knowledge-base/#switching-between-modules-on-the-same-pos): One POS device remembers which module is active (hospitality, webshop, salon, activities, ticketing) and adapts the menu accordingly; a user can switch this themselves via a dropdown. - [How are cancelled webshop orders handled?](https://www.jimani.online/en/knowledge-base/#how-are-cancelled-webshop-orders-handled): You can refund a return with Gift voucher; the customer then receives a gift card with the amount. - [Does my webshop need a withdrawal button, and how does it work in Jimani?](https://www.jimani.online/en/knowledge-base/#does-my-webshop-need-a-withdrawal-button-and-how-does-it-work-in-jimani): If you sell at a distance to consumers, a customer must be able to withdraw from the purchase online. - [How does OSS VAT work in my Jimani webshop?](https://www.jimani.online/en/knowledge-base/#how-does-oss-vat-work-in-my-jimani-webshop): If you sell online to consumers in other EU countries for more than €10,000 per year, you charge the VAT of the buyer's country. - [How do I turn on my business's online webshop and what do I get?](https://www.jimani.online/en/knowledge-base/#how-do-i-turn-on-my-business-s-online-webshop-and-what-do-i-get): Set Online webshop to Yes under Settings > Guests and bookings > Online webshop. - [How do I turn on delivery, pickup or eat here in my webshop?](https://www.jimani.online/en/knowledge-base/#how-do-i-turn-on-delivery-pickup-or-eat-here-in-my-webshop): Open the webshop widget under Settings > Guests and bookings > Online webshop, choose Edit and, on the Settings tab, set Pickup, Delivery and Eat here to Yes or No. - [How do I set delivery costs, free delivery and a minimum order amount?](https://www.jimani.online/en/knowledge-base/#how-do-i-set-delivery-costs-free-delivery-and-a-minimum-order-amount): You set the standard Delivery/shipping costs with the limit Delivery costs free after amount, and per postcode range your own Delivery costs and a Minimum order amount under Delivery times and postcodes. - [How do I set delivery days, delivery times and postcodes?](https://www.jimani.online/en/knowledge-base/#how-do-i-set-delivery-days-delivery-times-and-postcodes): Go to Settings > Guests and bookings > Delivery and pickup (Delivery times and postcodes). - [How do I have orders shipped with a parcel service and what does the customer pay?](https://www.jimani.online/en/knowledge-base/#how-do-i-have-orders-shipped-with-a-parcel-service-and-what-does-the-customer-pay): In the settings of your webshop widget, set Delivery to Yes and choose Carrier under How do you deliver? - [How do I manage the orders of my webshop?](https://www.jimani.online/en/knowledge-base/#how-do-i-manage-the-orders-of-my-webshop): Open Order management in the menu. - [How do I follow the status of an order and how does the kitchen screen work?](https://www.jimani.online/en/knowledge-base/#how-do-i-follow-the-status-of-an-order-and-how-does-the-kitchen-screen-work): In Order management, you see the status per order: Order received, In progress, Done and then Delivered, Picked up or Eat here. - [Can I link a table or table number to an order?](https://www.jimani.online/en/knowledge-base/#can-i-link-a-table-or-table-number-to-an-order): Yes, at the POS, with the Parking tables function. - [Can I manage multiple webshops in one account?](https://www.jimani.online/en/knowledge-base/#can-i-manage-multiple-webshops-in-one-account): Yes. Under Settings > Guests and bookings > Online webshop, you create as many webshop widgets as you like, each with its own name, its own categories, its own layout and its own delivery methods. - [Where do I see the revenue and figures of my webshop?](https://www.jimani.online/en/knowledge-base/#where-do-i-see-the-revenue-and-figures-of-my-webshop): Open Settings > Money and figures > Reports. - [How do I refund a webshop order?](https://www.jimani.online/en/knowledge-base/#how-do-i-refund-a-webshop-order): Open the order in Order management and choose Refund. - [Can I connect Uber Eats to Jimani and receive orders?](https://www.jimani.online/en/knowledge-base/#can-i-connect-uber-eats-to-jimani-and-receive-orders): Not yet for your own business. - [Which details does my webshop ask the customer when ordering?](https://www.jimani.online/en/knowledge-base/#which-details-does-my-webshop-ask-the-customer-when-ordering): You decide that yourself under Settings > Guests and bookings > Guest information. - [How do I let business customers order on account?](https://www.jimani.online/en/knowledge-base/#how-do-i-let-business-customers-order-on-account): Turn on the Customer CRM function (€ 20 per month), create the business customer under Webshop CRM and set Allowed to pay on account to Yes. - [What is in the Foreign VAT report (OSS)?](https://www.jimani.online/en/knowledge-base/reference/what-is-in-the-foreign-vat-report-oss/): The Foreign VAT report (OSS) shows per quarter your webshop sales to other EU countries, per country and VAT rate, for your OSS return. - [How does Order management work for the orders of my webshop?](https://www.jimani.online/en/knowledge-base/reference/how-does-order-management-work-for-the-orders-of-my-webshop/): In Order management you see today's orders from your webshop, kiosk and POS. - [What can you set under Delivery (delivery schedule, delivery areas and postcodes)?](https://www.jimani.online/en/knowledge-base/reference/what-can-you-set-under-delivery-delivery-schedule-delivery-areas-and-postcodes/): Under Delivery you set on which days and until what time customers of your online webshop can choose a delivery, which delivery areas you have and what delivery costs per postcode. - [What can you set under Delivery settings, Pickup and Eat here?](https://www.jimani.online/en/knowledge-base/reference/what-can-you-set-under-delivery-settings-pickup-and-eat-here/): Three short settings screens determine per ordering channel (kiosk, widget and POS) whether delivery, pickup and eat here are on, and how long and how fast delivery is. - [What can you set under Guest information of the webshop?](https://www.jimani.online/en/knowledge-base/reference/what-can-you-set-under-guest-information-of-the-webshop/): Under Guest information you decide which details a customer fills in when ordering in your webshop, and whether they are asked for eat here, pickup or delivery. - [How does the Customer CRM work for business customers who order on account?](https://www.jimani.online/en/knowledge-base/reference/how-does-the-customer-crm-work-for-business-customers-who-order-on-account/): In the CRM you manage your business customers who order on account, see the invoices of those orders and decide the email with which the invoice is sent to the customer. - [How does the Financial overview of my webshop work?](https://www.jimani.online/en/knowledge-base/reference/how-does-the-financial-overview-of-my-webshop-work/): The Financial overview shows the revenue, payments, VAT and margin of your webshop and POS orders over a period. - [How does the Refunds overview of my webshop work?](https://www.jimani.online/en/knowledge-base/reference/how-does-the-refunds-overview-of-my-webshop-work/): The Refunds overview shows all returns from your POS and webshop: what was taken back, by whom, why and whether the product went back into stock. - [What does the Ordering and payment tab do for the QR codes?](https://www.jimani.online/en/knowledge-base/reference/what-does-the-ordering-and-payment-tab-do-for-the-qr-codes/): The Ordering and payment tab is next to QR codes, Call waiter to table and Show menu at the QR codes. - [How does the webshop editor work in Jimani?](https://www.jimani.online/en/knowledge-base/reference/how-does-the-webshop-editor-work-in-jimani/): In Edit webshop you adjust your online webshop with the real webshop on the left and a panel on the right with the tabs Edit, Homepage, Menu, Categories, Products, Product tile, Style, View and Versions. - [How do the delivery and pickup options of the webshop widget work?](https://www.jimani.online/en/knowledge-base/reference/how-do-the-delivery-and-pickup-options-of-the-webshop-widget-work/): In Edit widget of a webshop widget (Online ordering) you choose with Yes or No which ways of ordering there are: Pickup, Delivery and Eat here. - [How does the Webshop settings window work?](https://www.jimani.online/en/knowledge-base/reference/how-does-the-webshop-settings-window-work/): In Webshop settings you set which texts the customer sees while ordering, what is shown in the POS and the widget, and how delivery, eat here and pickup work. ## Communication - [How do I send text messages from Jimani, and what does it cost?](https://www.jimani.online/en/knowledge-base/#how-do-i-send-text-messages-from-jimani-and-what-does-it-cost): Turn on the SMS integration (free) and buy a bundle: 100 SMS for €12, 500 for €50 or 1,000 for €90, excluding VAT. - [Can I automatically send guests a text message, for example a reminder?](https://www.jimani.online/en/knowledge-base/#can-i-automatically-send-guests-a-text-message-for-example-a-reminder): Yes. You create automatic text messages yourself per moment, such as confirmation, reminder before arrival, after the visit or for an open deposit. - [How do I send a newsletter to my guests, and what does it cost?](https://www.jimani.online/en/knowledge-base/#how-do-i-send-a-newsletter-to-my-guests-and-what-does-it-cost): Turn on the Newsletters add-on. - [Who may I send a newsletter to under GDPR, and how do guests unsubscribe?](https://www.jimani.online/en/knowledge-base/#who-may-i-send-a-newsletter-to-under-gdpr-and-how-do-guests-unsubscribe): By default only guests who have turned on the checkbox "I want to receive news" themselves receive your newsletter. - [How do I choose who receives my newsletter?](https://www.jimani.online/en/knowledge-base/#how-do-i-choose-who-receives-my-newsletter): Under 1. Recipients of a newsletter you set filters: module, period, reservation type, number of visits, revenue, how long ago and language. - [How can I send email from my own email address instead of noreply@jimani.nl?](https://www.jimani.online/en/knowledge-base/#how-can-i-send-email-from-my-own-email-address-instead-of-noreply-jimani-nl): Turn on the add-on Send from your own address (€10 per month, excluding VAT). - [How do I connect my own domain with three DNS records?](https://www.jimani.online/en/knowledge-base/#how-do-i-connect-my-own-domain-with-three-dns-records): Under Send from your own address choose the route Verify your own domain and click Create the DNS records. - [How do I connect my mailbox via SMTP, Google or Microsoft?](https://www.jimani.online/en/knowledge-base/#how-do-i-connect-my-mailbox-via-smtp-google-or-microsoft): Under Send from your own address choose the route Own mail server (SMTP) and enter the server, port, username and password of your mailbox, or choose Connect with Google or Microsoft and log in. - [How do I automatically send guests a survey after their visit, and what does it cost?](https://www.jimani.online/en/knowledge-base/#how-do-i-automatically-send-guests-a-survey-after-their-visit-and-what-does-it-cost): Turn on the add-on Survey (€5 per month, excluding VAT). - [Which questions are in the survey, and can I add my own?](https://www.jimani.online/en/knowledge-base/#which-questions-are-in-the-survey-and-can-i-add-my-own): The starter set has four star-rating questions per module, the question "Would you recommend us?" (a number from 0 to 10, the NPS) and the open question "What could we do better?". - [When are automatic emails sent to guests, and can I change that?](https://www.jimani.online/en/knowledge-base/#when-are-automatic-emails-sent-to-guests-and-can-i-change-that): Yes. A confirmation goes out when the booking is made. - [How do I change the text of an email to guests?](https://www.jimani.online/en/knowledge-base/#how-do-i-change-the-text-of-an-email-to-guests): Go to Settings > Communication > Email, tab Customer contact, and click the email you want to change. - [How does the Newsletters screen work in Jimani?](https://www.jimani.online/en/knowledge-base/reference/how-does-the-newsletters-screen-work-in-jimani/): On the Newsletters screen you see all your drafts, scheduled and sent newsletters with the results per newsletter, and at the bottom you set who you may email, under which name and in which color. - [How does the Newsletter window work in Jimani?](https://www.jimani.online/en/knowledge-base/reference/how-does-the-newsletter-window-work-in-jimani/): In the Newsletter window you create a newsletter in three blocks: 1. - [What does a guest see when they unsubscribe from the newsletter?](https://www.jimani.online/en/knowledge-base/reference/what-does-a-guest-see-when-they-unsubscribe-from-the-newsletter/): The guest clicks the unsubscribe link at the bottom of the newsletter and sees the page "You have been unsubscribed". - [How does the Send from your own address screen work in Jimani?](https://www.jimani.online/en/knowledge-base/reference/how-does-the-send-from-your-own-address-screen-work-in-jimani/): On this screen you connect your own email address, so that confirmations, reminders, invoices and newsletters are sent from that address. - [How does Customer contact work in Jimani?](https://www.jimani.online/en/knowledge-base/reference/how-does-customer-contact-work-in-jimani/): Under Customer contact you manage the emails your guests receive automatically, such as confirmation, reminder and survey, and you decide via Send times when they go out. - [How does the Survey screen work in Jimani?](https://www.jimani.online/en/knowledge-base/reference/how-does-the-survey-screen-work-in-jimani/): On the Survey screen you manage the questionnaires your guests receive after their visit. - [How does the SMS screen work in Jimani?](https://www.jimani.online/en/knowledge-base/reference/how-does-the-sms-screen-work-in-jimani/): On the SMS screen you turn SMS on, choose a sender name, buy a bundle, set a daily limit and create automatic texts per moment. - [How does the SMS times window work in Jimani?](https://www.jimani.online/en/knowledge-base/reference/how-does-the-sms-times-window-work-in-jimani/): With SMS times you send a guest a few available times by text, with a link. ## Pricing and onboarding - [What does Jimani cost?](https://www.jimani.online/en/knowledge-base/#what-does-jimani-cost): The POS and the modules (online booking, appointments, activities and hotel) have no monthly fee. - [Is the Jimani POS really free?](https://www.jimani.online/en/knowledge-base/#is-the-jimani-pos-really-free): Yes. The first POS costs €0 per month, with no revenue commission. - [What do I pay one-off at the start?](https://www.jimani.online/en/knowledge-base/#what-do-i-pay-one-off-at-the-start): At the start you pay a one-off €279 in onboarding costs, excluding VAT. - [Which features cost money?](https://www.jimani.online/en/knowledge-base/#which-features-cost-money): Most features are free. A fixed list of extra and special features costs an amount per month, from €5 to €29. - [What does an extra POS, handheld, kitchen screen or buzzer cost?](https://www.jimani.online/en/knowledge-base/#what-does-an-extra-pos-handheld-kitchen-screen-or-buzzer-cost): These four are counted per device: €15 per month per POS beyond the first, €5 per handheld, €5 per kitchen screen and €10 per POS screen with buzzer. - [Can I try a paid feature first, and how do I cancel it?](https://www.jimani.online/en/knowledge-base/#can-i-try-a-paid-feature-first-and-how-do-i-cancel-it): If you choose a paid feature when signing up, you try it free for 14 days. - [I am already a customer: what do the new October 2026 prices mean for me?](https://www.jimani.online/en/knowledge-base/#i-am-already-a-customer-what-do-the-new-october-2026-prices-mean-for-me): Features you already used that start to cost money or become more expensive because of the new prices stay free until one year after your registration with Jimani. - [What does ticket selling via Jimani cost?](https://www.jimani.online/en/knowledge-base/#what-does-ticket-selling-via-jimani-cost): Ticket sales have no monthly fee and no subscription. - [What happens if a payment to Jimani fails?](https://www.jimani.online/en/knowledge-base/#what-happens-if-a-payment-to-jimani-fails): You immediately get a notification on the POS and an email with a payment link. - [What does using AI in Jimani cost?](https://www.jimani.online/en/knowledge-base/#what-does-using-ai-in-jimani-cost): AI in Jimani (the assistant Jim, Write with AI, website texts, AI images and translating) is paid for with AI credit. - [Where do I find my invoices from Jimani and how do I pay an open invoice?](https://www.jimani.online/en/knowledge-base/#where-do-i-find-my-invoices-from-jimani-and-how-do-i-pay-an-open-invoice): Your invoices from Jimani are under Settings > Money and figures > Invoicing and costs: your subscription, your integrations, your AI credit and your orders in the Jimani webshop. - [My free period is ending: what do I need to do?](https://www.jimani.online/en/knowledge-base/#my-free-period-is-ending-what-do-i-need-to-do): Nothing, if you want to keep the integrations: without a response, payment starts automatically on the date in the email. - [I received a payment request from Jimani: how does that work?](https://www.jimani.online/en/knowledge-base/#i-received-a-payment-request-from-jimani-how-does-that-work): After a conversation with Jimani, our employee prepares your order and you receive an email with a link to your online order. - [How does Invoicing and costs work?](https://www.jimani.online/en/knowledge-base/reference/how-does-invoicing-and-costs-work/): Invoicing and costs shows "All your invoices from Jimani: your subscription, your integrations and your orders in the webshop." You see the status of each invoice, download the pdf and pay an open invoice directly with the button Pay. - [How does the Jimani AI credit screen work?](https://www.jimani.online/en/knowledge-base/reference/how-does-the-jimani-ai-credit-screen-work/): In Jimani AI credit you see your balance, top up, choose what happens when the credit runs out, and see your usage and your invoices. - [How does the Your free period screen work?](https://www.jimani.online/en/knowledge-base/reference/how-does-the-your-free-period-screen-work/): Your free period shows "What your integrations cost after the free period. - [How does the online order of a payment request work?](https://www.jimani.online/en/knowledge-base/reference/how-does-the-online-order-of-a-payment-request-work/): The online order is the page behind the link in a payment request from Jimani. ## Ticketing - [Automatic reminder email before the booking](https://www.jimani.online/en/knowledge-base/#automatic-reminder-email-before-the-booking): A business owner sets up communication rules that automatically send an email before (or after) an activity or ticket reservation, with a configurable number of days, hours and minutes. - [Switching between modules on the same POS](https://www.jimani.online/en/knowledge-base/#switching-between-modules-on-the-same-pos): One POS device remembers which module is active (hospitality, webshop, salon, activities, ticketing) and adapts the menu accordingly; a user can switch this themselves via a dropdown. - [Can I set different VAT rates per ticket type?](https://www.jimani.online/en/knowledge-base/#can-i-set-different-vat-rates-per-ticket-type): Yes, each ticket type has its own VAT percentage, independent of the other ticket types for the same event. - [Can I manage multiple events at the same time?](https://www.jimani.online/en/knowledge-base/#can-i-manage-multiple-events-at-the-same-time): Yes, event tickets (with their own dates and times) and standard tickets (a ticket per open day) are managed side by side on two tabs, Event tickets and Standard tickets, each with tiles. - [What can I do with Ticket sales in Jimani?](https://www.jimani.online/en/knowledge-base/#what-can-i-do-with-ticket-sales-in-jimani): With Ticket sales you sell tickets for events (with their own date and time) and standard tickets such as a day pass, online through a widget on your website and at the door through the POS. - [How do I sell online tickets for my event or day pass?](https://www.jimani.online/en/knowledge-base/#how-do-i-sell-online-tickets-for-my-event-or-day-pass): Turn on Ticket sales and Online ticket sales under Settings > Add-ons, create a ticket type and an event (or standard ticket) in Ticketing management, then create a widget for your ticket sales under Widgets and paste the code on your website. - [What is the difference between an event ticket and a standard ticket?](https://www.jimani.online/en/knowledge-base/#what-is-the-difference-between-an-event-ticket-and-a-standard-ticket): An event ticket belongs to a performance or day with its own dates and times and with a fixed number of tickets per ticket type. - [How do I create a ticket type, such as Adult, Child or VIP?](https://www.jimani.online/en/knowledge-base/#how-do-i-create-a-ticket-type-such-as-adult-child-or-vip): Go to Ticketing management (or Ticket sales), open the Ticket types tab, click the plus button at the top right and go through the steps: name, image, colour and validity, kind of ticket and price. - [Can I set up zones, tiers or VIP tickets?](https://www.jimani.online/en/knowledge-base/#can-i-set-up-zones-tiers-or-vip-tickets): Ticket sales has no seating plan with seats or zones. - [How do I create an event with tickets, also with multiple dates?](https://www.jimani.online/en/knowledge-base/#how-do-i-create-an-event-with-tickets-also-with-multiple-dates): Go to the Event tickets tab, click the plus button at the top right, choose Event tickets and go through the steps: name, date and location, the Date list with your dates and times (with the ticket types per date), colour and scan rule, sales options and optionally a discount. - [How do I copy an event or standard ticket?](https://www.jimani.online/en/knowledge-base/#how-do-i-copy-an-event-or-standard-ticket): On the event tile, click the three-dot menu (Actions) and choose "Create a Copy". - [How do I temporarily turn off an event or delete it?](https://www.jimani.online/en/knowledge-base/#how-do-i-temporarily-turn-off-an-event-or-delete-it): On the event tile, choose Deactivate or Send to Trash in the Actions menu (three dots). - [Can I hide an event until sales begin?](https://www.jimani.online/en/knowledge-base/#can-i-hide-an-event-until-sales-begin): Yes. For the event (or standard ticket), set "Start time sale" to Yes and choose the date and time when sales open. - [Can I set a maximum number of tickets per order?](https://www.jimani.online/en/knowledge-base/#can-i-set-a-maximum-number-of-tickets-per-order): Yes, in two places. For the event, set "Ticket limit per sale" to Yes and choose a number; under View in the widget, enter "Maximum tickets per order". - [Can I give a discount for multiple tickets at once?](https://www.jimani.online/en/knowledge-base/#can-i-give-a-discount-for-multiple-tickets-at-once): Yes. For each event or standard ticket you can set two discounts: "Discount 1" and "Discount 2". - [How do I sell day passes with their own price and quantity per day?](https://www.jimani.online/en/knowledge-base/#how-do-i-sell-day-passes-with-their-own-price-and-quantity-per-day): Create a ticket type of the kind Standard ticket and, in the Prices step, enter the price and the Ticket limit per day, or import them with Excel. - [How do I set the opening hours of ticket sales, also for public holidays?](https://www.jimani.online/en/knowledge-base/#how-do-i-set-the-opening-hours-of-ticket-sales-also-for-public-holidays): Go to Ticketing management (or Ticket sales) and open the Opening hours tab. - [How do I block a day or time slot for ticket sales?](https://www.jimani.online/en/knowledge-base/#how-do-i-block-a-day-or-time-slot-for-ticket-sales): Go to the Time limitation tab, click the plus button at the top right and choose Time limitation. - [Can I sell extra products with a ticket, such as a drink or parking pass?](https://www.jimani.online/en/knowledge-base/#can-i-sell-extra-products-with-a-ticket-such-as-a-drink-or-parking-pass): Yes. On the Products tab, create an extra product and choose it on the ticket type under "Extra products". - [Can I pass on transaction costs to the buyer of a ticket?](https://www.jimani.online/en/knowledge-base/#can-i-pass-on-transaction-costs-to-the-buyer-of-a-ticket): Yes, with the Transaction costs add-on (which requires a Mollie connection). - [How do I ask the buyer of a ticket extra questions, such as a date of birth or allergy?](https://www.jimani.online/en/knowledge-base/#how-do-i-ask-the-buyer-of-a-ticket-extra-questions-such-as-a-date-of-birth-or-allergy): On the Fields tab, create a field, choose the type (for example Text box, Date or Drop-down) and the events it applies to, and optionally link it to a ticket type. - [How do I scan tickets at the entrance?](https://www.jimani.online/en/knowledge-base/#how-do-i-scan-tickets-at-the-entrance): Open Scan in the menu, scan the QR code with a handheld scanner or the camera (or type the ticket number) and tap Check. - [How often may a ticket be scanned and how do I set that?](https://www.jimani.online/en/knowledge-base/#how-often-may-a-ticket-be-scanned-and-how-do-i-set-that): For the event or the ticket type, choose the Scan rule: 1x, 1x per day, 1x per number of minutes or Unlimited. - [Does every ticket have its own QR code?](https://www.jimani.online/en/knowledge-base/#does-every-ticket-have-its-own-qr-code): Yes. Every ticket sold gets its own ticket number and QR code. - [What do the messages mean when scanning tickets?](https://www.jimani.online/en/knowledge-base/#what-do-the-messages-mean-when-scanning-tickets): Green means access: "Welcome" at the first scan and "Welcome back" at a following permitted scan. - [How do I sell tickets at the POS or at the door?](https://www.jimani.online/en/knowledge-base/#how-do-i-sell-tickets-at-the-pos-or-at-the-door): With Ticket sales turned on, your ticket types automatically appear as tiles in the POS, in the Tickets category. - [How do I create a ticket reservation myself, for example by phone or at the desk?](https://www.jimani.online/en/knowledge-base/#how-do-i-create-a-ticket-reservation-myself-for-example-by-phone-or-at-the-desk): Go to Tickets (or Reservations), click the plus button "Create reservation", choose the event, the date, the ticket type and the quantities, fill in the guest details and click Pay. - [How do I see how many tickets I have sold, per day, week or ticket type?](https://www.jimani.online/en/knowledge-base/#how-do-i-see-how-many-tickets-i-have-sold-per-day-week-or-ticket-type): Open Tickets (or Reservations) in the menu, choose the day and look at the List view, Weekly list or Totals tab. - [Can I keep track of visitor numbers per day?](https://www.jimani.online/en/knowledge-base/#can-i-keep-track-of-visitor-numbers-per-day): Yes. Every valid scan counts as an arrival. - [How do I cancel a ticket or a whole ticket order?](https://www.jimani.online/en/knowledge-base/#how-do-i-cancel-a-ticket-or-a-whole-ticket-order): Open the reservation under Tickets (or Reservations) and click Cancel, or cancel one ticket via the Tickets tab with "Cancel ticket". - [How do I resend a ticket to the buyer or print it?](https://www.jimani.online/en/knowledge-base/#how-do-i-resend-a-ticket-to-the-buyer-or-print-it): Open the reservation under Tickets (or Reservations), click More and choose Send email. - [Can I sell annual passes, weekly passes or multi-ride passes?](https://www.jimani.online/en/knowledge-base/#can-i-sell-annual-passes-weekly-passes-or-multi-ride-passes): Yes, as a pass that you pay for once and that is valid for a certain time. - [How do I work with ticket reservations in the POS?](https://www.jimani.online/en/knowledge-base/reference/how-do-i-work-with-ticket-reservations-in-the-pos/): If your business uses the Ticket sales module on the POS, the bar contains Reservations and POS. - [How does the management of Ticket sales (Ticketing management) work?](https://www.jimani.online/en/knowledge-base/reference/how-does-the-management-of-ticket-sales-ticketing-management-work/): The management of your tickets has seven tabs: Opening hours, Event tickets, Standard tickets, Ticket types, Products, Fields and Time limitation. - [What can you set for an event ticket or standard ticket?](https://www.jimani.online/en/knowledge-base/reference/what-can-you-set-for-an-event-ticket-or-standard-ticket/): In the Event tickets (or Standard tickets) window, you record what the event is, when and where it takes place, which ticket types belong to it, how often a ticket may be scanned, when it appears in the widget and whether there is a discount. - [What can you set for a ticket type?](https://www.jimani.online/en/knowledge-base/reference/what-can-you-set-for-a-ticket-type/): In the Ticket type window, you record what the buyer chooses (name, description, image), how long the ticket is valid, what it costs, how many there are, how often it may be scanned and which extra products and fields belong to it. - [What can you set for the products of Ticket sales?](https://www.jimani.online/en/knowledge-base/reference/what-can-you-set-for-the-products-of-ticket-sales/): The Products tab shows four kinds of products: the day price of a standard ticket, the event product (price and quantity of an event ticket), extra products and transaction costs. - [What can you set for a field (extra question) for tickets?](https://www.jimani.online/en/knowledge-base/reference/what-can-you-set-for-a-field-extra-question-for-tickets/): A field is an extra question that the buyer answers when ordering a ticket, such as a date of birth or a choice from a list. - [What can you set for a Time limitation for tickets?](https://www.jimani.online/en/knowledge-base/reference/what-can-you-set-for-a-time-limitation-for-tickets/): A Time limitation is a block of one or more days (or a time slot on those days) for chosen ticket types, for example during a staff shortage. - [How does the Opening hours tab of Ticket sales work?](https://www.jimani.online/en/knowledge-base/reference/how-does-the-opening-hours-tab-of-ticket-sales-work/): On the Opening hours tab, you set per day whether ticket sales are Open or Closed and from which time to which time. - [How does the Reservations (Tickets) overview in Jimani work?](https://www.jimani.online/en/knowledge-base/reference/how-does-the-reservations-tickets-overview-in-jimani-work/): The Tickets (or Reservations) overview shows all tickets sold per day, per week or as the last 100, with totals per ticket type. - [What is in the ticket information of a reservation?](https://www.jimani.online/en/knowledge-base/reference/what-is-in-the-ticket-information-of-a-reservation/): The ticket information is the window that opens when you click the info icon of a reservation in the overview. - [How does the Add and edit reservation window for tickets work?](https://www.jimani.online/en/knowledge-base/reference/how-does-the-add-and-edit-reservation-window-for-tickets-work/): In this window, you create a ticket reservation yourself (Add reservation) or edit one (Update reservation): event, date, ticket type, quantities, guest, products, extra information and payment. ## Activities - [Activities](https://www.jimani.online/en/knowledge-base/#activities): Jimani's activities module lets guests book a time slot for an activity online, with the business owner managing capacity per "spot" — a lane, table, boat, bike or other bookable object. - [Upsell products for a reservation or booking](https://www.jimani.online/en/knowledge-base/#upsell-products-for-a-reservation-or-booking): A business owner can set up separate upsell products (name, price, VAT, product group) that are offered to guests while booking a reservation or activity. - [Automatic reminder email before the booking](https://www.jimani.online/en/knowledge-base/#automatic-reminder-email-before-the-booking): A business owner sets up communication rules that automatically send an email before (or after) an activity or ticket reservation, with a configurable number of days, hours and minutes. - [Switching between modules on the same POS](https://www.jimani.online/en/knowledge-base/#switching-between-modules-on-the-same-pos): One POS device remembers which module is active (hospitality, webshop, salon, activities, ticketing) and adapts the menu accordingly; a user can switch this themselves via a dropdown. - [Setting up your own booking fields, including dynamic fields](https://www.jimani.online/en/knowledge-base/#setting-up-your-own-booking-fields-including-dynamic-fields): A business owner puts together extra fields for the booking form (for example a dietary requirement, a question about children, or a comments field), with its own type, required/optional, and visibility. - [Deposit on an activity reservation](https://www.jimani.online/en/knowledge-base/#deposit-on-an-activity-reservation): Guests can pay a deposit online when booking an activity. - [Which pricing model can I choose for an activity: price per time or price per person?](https://www.jimani.online/en/knowledge-base/#which-pricing-model-can-i-choose-for-an-activity-price-per-time-or-price-per-person): Per activity you choose between Price per time (the price depends on the chosen duration and the date, per lane or location) and Price per person (each guest pays their own price, with up to five price lines such as adults and children). - [How do I set the price per duration with time blocks?](https://www.jimani.online/en/knowledge-base/#how-do-i-set-the-price-per-duration-with-time-blocks): For a product with Price per time you turn on the durations you want to sell (the Time blocks) and then enter a price per date for each time block. - [Can I offer rental and equipment with an activity and ask for a deposit?](https://www.jimani.online/en/knowledge-base/#can-i-offer-rental-and-equipment-with-an-activity-and-ask-for-a-deposit): Yes, you can offer equipment with an activity in two ways: as an Extra product that you link to the activity, or as a separate activity that acts as an extra product (for example shoes or bikes with their own quantity). - [Can I set a minimum age or other restrictions for an activity?](https://www.jimani.online/en/knowledge-base/#can-i-set-a-minimum-age-or-other-restrictions-for-an-activity): Jimani has no fixed age check: the system does not verify age. - [Can I add photos and videos to my activity?](https://www.jimani.online/en/knowledge-base/#can-i-add-photos-and-videos-to-my-activity): Photos yes, videos no. For every activity, category and for the products Main product with Price per person and Extra product you can upload one image (maximum 5 MB). - [How do I add an activity in Jimani?](https://www.jimani.online/en/knowledge-base/#how-do-i-add-an-activity-in-jimani): Go to Activities management, click the plus button at the top right and choose Activities. - [Can I temporarily turn off, copy or delete an activity?](https://www.jimani.online/en/knowledge-base/#can-i-temporarily-turn-off-copy-or-delete-an-activity): Yes. Every tile in Activities management has an Actions menu with Deactivate (or Activate), Create a Copy and Send to Trash. - [How do I set the opening hours for my activities?](https://www.jimani.online/en/knowledge-base/#how-do-i-set-the-opening-hours-for-my-activities): Go to Activities management and open the Opening times tab. - [Why can't a guest see available times for my activity?](https://www.jimani.online/en/knowledge-base/#why-can-t-a-guest-see-available-times-for-my-activity): Jimani only shows a start time when all conditions are met: the day is set to Open under Opening times, the activity is active and fits the number of guests, there is a free location with enough places, and the time does not fall within a Time limitation. - [How do I set up locations and capacity for my activities?](https://www.jimani.online/en/knowledge-base/#how-do-i-set-up-locations-and-capacity-for-my-activities): A location is a lane, room, boat, bike or anything else that you rent out per time period. - [How do I block a time period or a whole day for my activities?](https://www.jimani.online/en/knowledge-base/#how-do-i-block-a-time-period-or-a-whole-day-for-my-activities): Use a Time limitation: go to Activities management > Time limitation, click the plus button and choose Time limitation. - [How do I prevent too many guests arriving at the same time (crowd reduction)?](https://www.jimani.online/en/knowledge-base/#how-do-i-prevent-too-many-guests-arriving-at-the-same-time-crowd-reduction): You spread the crowds with the capacity of your Locations, the Extra time between reservation and a Time limitation: Jimani only offers a time if there is a free location with enough places. - [How do I create a reservation for an activity in the dashboard?](https://www.jimani.online/en/knowledge-base/#how-do-i-create-a-reservation-for-an-activity-in-the-dashboard): In the left menu open Activities (the timeline) and click Create reservation at the top right, or click an empty box on the timeline. - [How do I change, move or cancel a reservation for an activity?](https://www.jimani.online/en/knowledge-base/#how-do-i-change-move-or-cancel-a-reservation-for-an-activity): Click the reservation on the timeline or in a list: the Reservation information window opens. - [How do I let guests answer extra questions when booking?](https://www.jimani.online/en/knowledge-base/#how-do-i-let-guests-answer-extra-questions-when-booking): Create a field under Activities management > Fields and link it to the activity. - [How do I see unpaid reservations and no-shows for my activities?](https://www.jimani.online/en/knowledge-base/#how-do-i-see-unpaid-reservations-and-no-shows-for-my-activities): Open the Unpaid and no-show page via Settings > Guests and bookings > Guest payments. - [How do extra products and transaction costs work for an activity?](https://www.jimani.online/en/knowledge-base/#how-do-extra-products-and-transaction-costs-work-for-an-activity): Besides the main product you can attach two kinds of products to an activity. - [How do I divide my activities into categories?](https://www.jimani.online/en/knowledge-base/#how-do-i-divide-my-activities-into-categories): In the Advanced settings of Activities, turn on the setting Categories for your activities. - [How do I see my reservations for activities per day, week or month?](https://www.jimani.online/en/knowledge-base/#how-do-i-see-my-reservations-for-activities-per-day-week-or-month): In the left menu open Activities. - [How does Activities management work in Jimani?](https://www.jimani.online/en/knowledge-base/reference/how-does-activities-management-work-in-jimani/): Activities management is where you set up everything for your activities: opening hours, activities, products, fields, locations and limitations. - [How does the Add or change activity window work in Jimani?](https://www.jimani.online/en/knowledge-base/reference/how-does-the-add-or-change-activity-window-work-in-jimani/): In this window you create an activity (for example Pool, Padel or Children's party) or change one. - [How do the Products of Activities management work in Jimani?](https://www.jimani.online/en/knowledge-base/reference/how-do-the-products-of-activities-management-work-in-jimani/): Under Products you create what a guest buys or rents with an activity: the Main product with its price per time or per person, an Extra product and Transaction costs. - [What can you set under the Fields of Activities management?](https://www.jimani.online/en/knowledge-base/reference/what-can-you-set-under-the-fields-of-activities-management/): A field is an extra question or text that the guest gets when booking, such as an allergy, a drop-down or a box for your terms. - [How do the Locations of Activities management work in Jimani?](https://www.jimani.online/en/knowledge-base/reference/how-do-the-locations-of-activities-management-work-in-jimani/): A location is a lane, room, boat or anything else that you rent out per time period. - [How does the Crowd reduction of Activities management work in Jimani?](https://www.jimani.online/en/knowledge-base/reference/how-does-the-crowd-reduction-of-activities-management-work-in-jimani/): With a Crowd reduction you enter a maximum number of reservations per activity and per arrival time. - [How does the Time limitation of Activities management work in Jimani?](https://www.jimani.online/en/knowledge-base/reference/how-does-the-time-limitation-of-activities-management-work-in-jimani/): With a Time limitation you block a time period or a whole day for one or more activities, for example in case of a staff shortage or a cleaning moment. - [How do the Opening times of Activities management work in Jimani?](https://www.jimani.online/en/knowledge-base/reference/how-do-the-opening-times-of-activities-management-work-in-jimani/): Under Opening times you set for each day whether you are open and from what time to what time. - [How do the Categories of Activities management work in Jimani?](https://www.jimani.online/en/knowledge-base/reference/how-do-the-categories-of-activities-management-work-in-jimani/): With Categories you divide your activities into groups, for example sports, workshops or children's parties. - [How do the Time blocks in Settings work in Jimani?](https://www.jimani.online/en/knowledge-base/reference/how-do-the-time-blocks-in-settings-work-in-jimani/): Under Time blocks you determine which durations (5 minutes, 1 hour, 2 days and so on) you can offer with a product with Price per time. - [How does the Create and change reservation screen work for Activities?](https://www.jimani.online/en/knowledge-base/reference/how-does-the-create-and-change-reservation-screen-work-for-activities/): With this screen you create a reservation for an activity yourself or change one. - [How does the Activities screen with the timeline and the lists work in Jimani?](https://www.jimani.online/en/knowledge-base/reference/how-does-the-activities-screen-with-the-timeline-and-the-lists-work-in-jimani/): The menu item Activities opens the reservation overview of your activities: a timeline per location, lists per day, week and month and day totals. - [What can you see on the Unpaid and no-show page of Activities?](https://www.jimani.online/en/knowledge-base/reference/what-can-you-see-on-the-unpaid-and-no-show-page-of-activities/): The Unpaid and no-show page shows the reservations of your activities where the guest did not come, with the total loss. - [How do I work with activity reservations in the POS?](https://www.jimani.online/en/knowledge-base/reference/how-do-i-work-with-activity-reservations-in-the-pos/): If your business uses the Activities module on the POS, the bar contains Reservations and Reservation. ## Salon - [Upsell products for a reservation or booking](https://www.jimani.online/en/knowledge-base/#upsell-products-for-a-reservation-or-booking): A business owner can set up separate upsell products (name, price, VAT, product group) that are offered to guests while booking a reservation or activity. - [Switching between modules on the same POS](https://www.jimani.online/en/knowledge-base/#switching-between-modules-on-the-same-pos): One POS device remembers which module is active (hospitality, webshop, salon, activities, ticketing) and adapts the menu accordingly; a user can switch this themselves via a dropdown. - [Online deposit via Mollie when booking at a salon](https://www.jimani.online/en/knowledge-base/#online-deposit-via-mollie-when-booking-at-a-salon): Guests can pay (a deposit) online when booking a salon appointment. - [Terminal payment linked to the appointment](https://www.jimani.online/en/knowledge-base/#terminal-payment-linked-to-the-appointment): If a guest books an appointment online with an amount, Jimani creates a Mollie payment for that amount, linked to that specific salon reservation. - [How do I get insight into customer details and treatment history?](https://www.jimani.online/en/knowledge-base/#how-do-i-get-insight-into-customer-details-and-treatment-history): On the Add reservation screen, under Guest Reservation, you see the guest's earlier appointments and reservations. - [Can I ask for deposits when booking to reduce no-shows?](https://www.jimani.online/en/knowledge-base/#can-i-ask-for-deposits-when-booking-to-reduce-no-shows): Yes, guests can pay (a deposit) online when booking a salon appointment through the salon's Mollie connection. - [Can I sell products alongside treatments (add-on sales)?](https://www.jimani.online/en/knowledge-base/#can-i-sell-products-alongside-treatments-add-on-sales): Yes, through separate upsell products that a salon sets up itself, with its own name, price and VAT rate. - [What can I do with Jimani in my salon?](https://www.jimani.online/en/knowledge-base/#what-can-i-do-with-jimani-in-my-salon): With Jimani you record your salon's appointments in one calendar per employee. - [How do I set my salon's opening hours?](https://www.jimani.online/en/knowledge-base/#how-do-i-set-my-salon-s-opening-hours): Go to Menu > Salon > Opening hours tab, choose the year and the month, and for each day set the switch to Open with an opening time and closing time. - [How do I add an employee and set when they work?](https://www.jimani.online/en/knowledge-base/#how-do-i-add-an-employee-and-set-when-they-work): Go to Menu > Salon > Employees tab, click the button with the plus signs at the top right and choose Employee. - [How do I record breaks for an employee?](https://www.jimani.online/en/knowledge-base/#how-do-i-record-breaks-for-an-employee): Open the employee and go to the Breaks step. - [How do I put someone's holiday or days off in the calendar?](https://www.jimani.online/en/knowledge-base/#how-do-i-put-someone-s-holiday-or-days-off-in-the-calendar): Open the employee, go to the Working hours step and turn off Active on the days that person is off. - [How do I create a treatment?](https://www.jimani.online/en/knowledge-base/#how-do-i-create-a-treatment): Go to Menu > Salon > Treatment tab, click the button with the plus signs at the top right and choose Treatment. - [What are workstations and treatment groups and do I need them?](https://www.jimani.online/en/knowledge-base/#what-are-workstations-and-treatment-groups-and-do-i-need-them): A workstation is a workplace or chair; every appointment gets one so that two guests are not in the same place. - [How do I sell extra products with a treatment?](https://www.jimani.online/en/knowledge-base/#how-do-i-sell-extra-products-with-a-treatment): On the Products tab, create a product, for example a shampoo, and link it in the last step of the treatment. - [How do I ask a customer for extra details when booking?](https://www.jimani.online/en/knowledge-base/#how-do-i-ask-a-customer-for-extra-details-when-booking): On the Fields tab, create an extra field, for example a question about an allergy. - [Can customers choose an employee themselves when booking?](https://www.jimani.online/en/knowledge-base/#can-customers-choose-an-employee-themselves-when-booking): Yes. In the online booking module, a guest first chooses the treatment and then an employee who does that treatment, or No preference. - [Why don't customers see any available times online?](https://www.jimani.online/en/knowledge-base/#why-don-t-customers-see-any-available-times-online): Usually one of these things is not set up: the salon is set to Closed that day, the employee has no working hours with Active on, the treatment is not online or has no employee, or no workstation is free. - [How do I make an appointment for a customer myself?](https://www.jimani.online/en/knowledge-base/#how-do-i-make-an-appointment-for-a-customer-myself): Go to Menu > Reservations and click Create reservation. - [How do I see which appointments there are?](https://www.jimani.online/en/knowledge-base/#how-do-i-see-which-appointments-there-are): Go to Menu > Reservations. - [How do I set a customer to Arrived or Left?](https://www.jimani.online/en/knowledge-base/#how-do-i-set-a-customer-to-arrived-or-left): Click the appointment in the calendar. - [How do I schedule a follow-up appointment?](https://www.jimani.online/en/knowledge-base/#how-do-i-schedule-a-follow-up-appointment): Set the appointment to Left, open it and choose More > Schedule a new appointment. - [How do I change or reschedule an appointment?](https://www.jimani.online/en/knowledge-base/#how-do-i-change-or-reschedule-an-appointment): Click the appointment in the calendar, choose Open reservation and change the treatment, time, employee or workstation. - [How do I cancel an appointment and what does the customer receive?](https://www.jimani.online/en/knowledge-base/#how-do-i-cancel-an-appointment-and-what-does-the-customer-receive): Click the appointment in the calendar and choose Cancel. - [How do I refund a cancelled appointment?](https://www.jimani.online/en/knowledge-base/#how-do-i-refund-a-cancelled-appointment): First cancel the appointment. - [How do I resend an appointment confirmation to the customer?](https://www.jimani.online/en/knowledge-base/#how-do-i-resend-an-appointment-confirmation-to-the-customer): Click the appointment in the calendar, choose More > Send email and confirm the question. - [Does a customer get a survey after the appointment?](https://www.jimani.online/en/knowledge-base/#does-a-customer-get-a-survey-after-the-appointment): Yes, if you have turned on the Survey. - [How do I delete or copy an employee, treatment or product, and get it back?](https://www.jimani.online/en/knowledge-base/#how-do-i-delete-or-copy-an-employee-treatment-or-product-and-get-it-back): In the list, click Actions on the line. - [How does Salon management work in Jimani?](https://www.jimani.online/en/knowledge-base/reference/how-does-salon-management-work-in-jimani/): In Salon management you set up your salon: opening hours, employees, treatments, products, workstations, treatment groups and extra fields. - [What can you set for an employee in the salon?](https://www.jimani.online/en/knowledge-base/reference/what-can-you-set-for-an-employee-in-the-salon/): For an employee you record who they are, which treatments they do, when they work, which breaks there are and which workstations they work at. - [How does the Breaks step work for an employee?](https://www.jimani.online/en/knowledge-base/reference/how-does-the-breaks-step-work-for-an-employee/): Under Breaks you record an employee's regular breaks, for example a lunch break on certain weekdays. - [What can you set for a treatment in the salon?](https://www.jimani.online/en/knowledge-base/reference/what-can-you-set-for-a-treatment-in-the-salon/): A treatment is what a guest books, such as a haircut or a massage. - [What can you set for workstations and treatment groups?](https://www.jimani.online/en/knowledge-base/reference/what-can-you-set-for-workstations-and-treatment-groups/): A workstation is a workplace or chair in your salon. - [What can you set for the salon's products?](https://www.jimani.online/en/knowledge-base/reference/what-can-you-set-for-the-salon-s-products/): Under Products you create extra products that you can sell with a treatment, such as a shampoo or care set, and transaction costs. - [What can you set for the salon's extra fields?](https://www.jimani.online/en/knowledge-base/reference/what-can-you-set-for-the-salon-s-extra-fields/): With extra fields you ask a guest your own question when booking, for example about an allergy or a preference. - [How does the salon calendar work?](https://www.jimani.online/en/knowledge-base/reference/how-does-the-salon-calendar-work/): In the salon calendar you see all appointments, per day in a timeline per employee or in lists per day, week, the last 100 and the future. - [How does the Add reservation screen work in the salon?](https://www.jimani.online/en/knowledge-base/reference/how-does-the-add-reservation-screen-work-in-the-salon/): On the Add reservation screen you make an appointment for a guest yourself: you choose treatment, day, time, employee and workstation, fill in the guest and save. - [How does the screen for viewing and changing a salon appointment work?](https://www.jimani.online/en/knowledge-base/reference/how-does-the-screen-for-viewing-and-changing-a-salon-appointment-work/): Click an appointment in the calendar. - [How does the salon's Cancellations overview work?](https://www.jimani.online/en/knowledge-base/reference/how-does-the-salon-s-cancellations-overview-work/): On Cancellations you see all salon appointments cancelled in the past six months, with who cancelled them and why. - [How does the salon's Refunds overview work?](https://www.jimani.online/en/knowledge-base/reference/how-does-the-salon-s-refunds-overview-work/): In the Refunds overview you see the cancelled appointments of the last six months and you refund amounts paid online, in full or in part. ## Hotel - [Setting up your own booking fields, including dynamic fields](https://www.jimani.online/en/knowledge-base/#setting-up-your-own-booking-fields-including-dynamic-fields): A business owner puts together extra fields for the booking form (for example a dietary requirement, a question about children, or a comments field), with its own type, required/optional, and visibility. - [How do I block arrival or departure on certain days?](https://www.jimani.online/en/knowledge-base/#how-do-i-block-arrival-or-departure-on-certain-days): There are two ways. For single days or a period, create a restriction under Hotel management > Time limit with the dates and choose whether check-in, check-out or both are blocked. - [What does cancelling a hotel reservation cost?](https://www.jimani.online/en/knowledge-base/#what-does-cancelling-a-hotel-reservation-cost): That depends on the rate plan the guest booked with. - [Can I connect a channel manager such as Channex?](https://www.jimani.online/en/knowledge-base/#can-i-connect-a-channel-manager-such-as-channex): Not yet. A connection with Channex, a channel manager that keeps prices and availability in sync automatically, is not available in Jimani. - [How do I charge for an extra adult or child?](https://www.jimani.online/en/knowledge-base/#how-do-i-charge-for-an-extra-adult-or-child): On the type you set for how many people the price per night applies (Price applies to). - [How do I sell extras such as parking or a breakfast basket with a stay?](https://www.jimani.online/en/knowledge-base/#how-do-i-sell-extras-such-as-parking-or-a-breakfast-basket-with-a-stay): Under Hotel management > Products create an Extra product with name, price and VAT. - [How do I turn on the hotel module and what do I get?](https://www.jimani.online/en/knowledge-base/#how-do-i-turn-on-the-hotel-module-and-what-do-i-get): Under Settings > Add-ons turn on the Hotel module card. - [How do I connect Booking.com or Airbnb to my rooms?](https://www.jimani.online/en/knowledge-base/#how-do-i-connect-booking-com-or-airbnb-to-my-rooms): With iCal calendars. Turn on the iCal add-on under Settings > Add-ons and choose Settings on that card to open iCal calendars (or search "iCal" in Search for a setting…). - [How do I check a guest in and out?](https://www.jimani.online/en/knowledge-base/#how-do-i-check-a-guest-in-and-out): Go to Hotel > List view. Under Arrivals today click Check in, under In house and Departures today click Check out. - [Where do I set the check-in and check-out times?](https://www.jimani.online/en/knowledge-base/#where-do-i-set-the-check-in-and-check-out-times): Under Hotel management > Opening hours you can set a check-in time, check-out time, early check-in time and late check-out time per day. - [Can I use cottage instead of room for my holiday park?](https://www.jimani.online/en/knowledge-base/#can-i-use-cottage-instead-of-room-for-my-holiday-park): Yes. Go to Settings > Guests and bookings > Advanced and choose Holiday park under Type of business. - [How do I move or extend a reservation in the room planner?](https://www.jimani.online/en/knowledge-base/#how-do-i-move-or-extend-a-reservation-in-the-room-planner): Go to Hotel > Overview and drag the reservation's bar to another room to move it, or drag the edge of the bar to extend or shorten it. - [How do I add many rooms or cottages in one go?](https://www.jimani.online/en/knowledge-base/#how-do-i-add-many-rooms-or-cottages-in-one-go): Go to Hotel management > Rooms (or Cottages) and click the double plus, Add multiple. - [How do I get the guest register and the tourist tax for the municipality?](https://www.jimani.online/en/knowledge-base/#how-do-i-get-the-guest-register-and-the-tourist-tax-for-the-municipality): Go to Settings > Money and figures > Guest register & tourist tax and click the Guest register or Tourist tax button. - [Can a guest pay only on arrival instead of online?](https://www.jimani.online/en/knowledge-base/#can-a-guest-pay-only-on-arrival-instead-of-online): Yes. Go to Settings > Money and figures > Online payment and choose None: the booking is then confirmed immediately and the guest settles up at the till. - [How does a guest book a room or cottage online?](https://www.jimani.online/en/knowledge-base/#how-does-a-guest-book-a-room-or-cottage-online): In the hotel widget on your website the guest goes through five to seven steps: Dates, Room (or Cottage), Rate, Spot, Extras, Details and Pay or Confirm. - [How do I let guests check in online?](https://www.jimani.online/en/knowledge-base/#how-do-i-let-guests-check-in-online): Under Settings > Add-ons turn on the Online check-in card. - [How do I offer breakfast, early check-in or late check-out?](https://www.jimani.online/en/knowledge-base/#how-do-i-offer-breakfast-early-check-in-or-late-check-out): You create breakfast under Hotel management > Products and include it in a rate plan, such as With breakfast; the price applies per person per night. - [Can a guest choose their own room or cottage on a floor plan?](https://www.jimani.online/en/knowledge-base/#can-a-guest-choose-their-own-room-or-cottage-on-a-floor-plan): Yes. Under Hotel management > Floor plan upload an image of your hotel or park, drag your rooms or cottages to their place and set Guest chooses their own spot to Yes. - [How do I set the price per night and the seasonal prices?](https://www.jimani.online/en/knowledge-base/#how-do-i-set-the-price-per-night-and-the-seasonal-prices): Go to Hotel management > Rate plans and in the Seasons & prices table fill in the Base price for each type. - [How do I create a hotel reservation myself?](https://www.jimani.online/en/knowledge-base/#how-do-i-create-a-hotel-reservation-myself): Go to Hotel and click Create reservation at the top right (or click an empty cell in the room planner). - [How does cleaning of rooms and cottages work?](https://www.jimani.online/en/knowledge-base/#how-does-cleaning-of-rooms-and-cottages-work): Every room or cottage has a cleaning status: Clean, Dirty, In progress, Inspected or Out of order. - [What is a rate plan and how do I create a flexible or non-refundable rate?](https://www.jimani.online/en/knowledge-base/#what-is-a-rate-plan-and-how-do-i-create-a-flexible-or-non-refundable-rate): A rate plan is a way to offer the same room at a different price and conditions, for example Flexible and Non-refundable. - [How do I send guests an access code for the room?](https://www.jimani.online/en/knowledge-base/#how-do-i-send-guests-an-access-code-for-the-room): Go to Settings > Guests and bookings > Codes & keys. - [How do I set up tourist tax for my hotel or holiday park?](https://www.jimani.online/en/knowledge-base/#how-do-i-set-up-tourist-tax-for-my-hotel-or-holiday-park): Go to Settings > Money and figures > Guest register & tourist tax. - [How do I create types and rooms or cottages?](https://www.jimani.online/en/knowledge-base/#how-do-i-create-types-and-rooms-or-cottages): Go to Hotel management and first create a category (for example Rooms), then a type (the kind of room with photos, capacity and facilities) and then the actual rooms with their number. - [How does Hotel management work in Jimani?](https://www.jimani.online/en/knowledge-base/reference/how-does-hotel-management-work-in-jimani/): Hotel management is the screen where you set up everything for your rooms or cottages: opening hours, categories, types, rooms, rate plans with prices, products, fields, labels, the floor plan and time limits. - [What can you set under Categories and Label in Hotel management?](https://www.jimani.online/en/knowledge-base/reference/what-can-you-set-under-categories-and-label-in-hotel-management/): A category groups your types, such as Rooms or Holiday cottages, and is required for every type. - [What can you set under Codes & keys and iCal calendars?](https://www.jimani.online/en/knowledge-base/reference/what-can-you-set-under-codes-keys-and-ical-calendars/): Under Codes & keys you decide when a guest receives their access code by email and which code and key belong to which room. - [How do the Rooms and Cottages tabs and the Add multiple window work?](https://www.jimani.online/en/knowledge-base/reference/how-do-the-rooms-and-cottages-tabs-and-the-add-multiple-window-work/): A room or cottage is the actual unit a guest books, with its own number and a type. - [What can you set under Advanced, Online payment, Online check-in and Cleaning of the hotel?](https://www.jimani.online/en/knowledge-base/reference/what-can-you-set-under-advanced-online-payment-online-check-in-and-cleaning-of-the-hotel/): Under Settings you find four tiles for your hotel: Advanced (hotel or holiday park, room or cottage), Online payment (what the guest pays when booking online), Online check-in (what the guest fills in before arrival) and Cleaning. - [What can you set under a Room rate in Hotel management?](https://www.jimani.online/en/knowledge-base/reference/what-can-you-set-under-a-room-rate-in-hotel-management/): A Room rate is a table with prices per day, which you can download and read in with Excel. - [How do the Opening hours of the hotel work?](https://www.jimani.online/en/knowledge-base/reference/how-do-the-opening-hours-of-the-hotel-work/): On the Opening hours tab of Hotel management you can set a check-in time, check-out time, early check-in time and late check-out time per day, and set whether check-in or check-out is possible that day. - [What can you set up under Floor plan in Hotel management?](https://www.jimani.online/en/knowledge-base/reference/what-can-you-set-up-under-floor-plan-in-hotel-management/): On the Floor plan tab you place your rooms or cottages on an image of your hotel or park, and you decide whether a guest may choose a spot there themselves, for a surcharge. - [What can you set up under Products: Breakfast, Early check-in, Late check-out and Extra product?](https://www.jimani.online/en/knowledge-base/reference/what-can-you-set-up-under-products-breakfast-early-check-in-late-check-out-and-extra-product/): On the Products tab of Hotel management you create everything a guest can book with their stay: a Breakfast, Early check-in, Late check-out and Extra product. - [How do hotel reservations, the room planner and the Create reservation side panel work?](https://www.jimani.online/en/knowledge-base/reference/how-do-hotel-reservations-the-room-planner-and-the-create-reservation-side-panel-work/): Under Hotel in the menu you see all reservations in the room planner (Overview), in lists per day, week or month and as totals. - [How does the Cleaning page work?](https://www.jimani.online/en/knowledge-base/reference/how-does-the-cleaning-page-work/): On the Cleaning page your cleaners see which rooms or cottages they have to do today. - [What can you set up under Rate plans, Season and Seasons & prices?](https://www.jimani.online/en/knowledge-base/reference/what-can-you-set-up-under-rate-plans-season-and-seasons-prices/): On the Rate plans tab you set the price per night, per type and per season, and you create rate plans with their own cancellation rule, breakfast and minimum stay. - [What can you set up under Time limitation in Hotel management?](https://www.jimani.online/en/knowledge-base/reference/what-can-you-set-up-under-time-limitation-in-hotel-management/): With a Time limitation you block check-in, check-out or both on fixed days, for certain types or individual rooms. - [What can you set up under Guest register & tourist tax?](https://www.jimani.online/en/knowledge-base/reference/what-can-you-set-up-under-guest-register-tourist-tax/): Under Settings > Money and figures > Guest register & tourist tax you set how Jimani calculates tourist tax: per person per night or as a percentage, with or without children, separately on the bill or included in the price. - [How do the Types tab and the Type window work in Hotel management?](https://www.jimani.online/en/knowledge-base/reference/how-do-the-types-tab-and-the-type-window-work-in-hotel-management/): A type is a kind of room or cottage, for example Double room or Lodge for 4 people. - [What can you set up under Fields in Hotel management?](https://www.jimani.online/en/knowledge-base/reference/what-can-you-set-up-under-fields-in-hotel-management/): On the Fields tab you create extra questions that a guest can answer when booking, for example an arrival time or an allergy. - [What is in the Stay tab and what does the guest fill in under Online check-in?](https://www.jimani.online/en/knowledge-base/reference/what-is-in-the-stay-tab-and-what-does-the-guest-fill-in-under-online-check-in/): In the Stay tab of Reservation information you manage a guest's guest register, ID and access code. ## Europe: fiscal POS and accounting - [In which countries does the Jimani POS meet the fiscal POS law?](https://www.jimani.online/en/knowledge-base/#in-which-countries-does-the-jimani-pos-meet-the-fiscal-pos-law): At the moment only in the Netherlands, where no signature per receipt is required. - [Can I use the Jimani POS in Germany?](https://www.jimani.online/en/knowledge-base/#can-i-use-the-jimani-pos-in-germany): Not yet. The German POS law (KassenSichV) requires the signature of a technical security system (TSE) on every receipt. - [How do I register my POS with the Finanzamt via ELSTER?](https://www.jimani.online/en/knowledge-base/#how-do-i-register-my-pos-with-the-finanzamt-via-elster): In Germany you register every POS yourself in Mein ELSTER within one month of purchase. - [Can I use the Jimani POS in Austria?](https://www.jimani.online/en/knowledge-base/#can-i-use-the-jimani-pos-in-austria): Not yet. The Austrian cash register obligation (RKSV) requires a signature and a QR code on every receipt. - [Can I use the Jimani POS in Spain?](https://www.jimani.online/en/knowledge-base/#can-i-use-the-jimani-pos-in-spain): Not yet. In Spain, POS software has to record every invoice in a chain and send it to the tax authority: VERI*FACTU to the AEAT, or TicketBAI in the Basque Country. - [Can I use the Jimani POS in Portugal?](https://www.jimani.online/en/knowledge-base/#can-i-use-the-jimani-pos-in-portugal): Not yet. In Portugal every document has to be created by a program certified by the tax authority (AT), with ATCUD, QR code and a hash chain. - [Can I use the Jimani POS in France?](https://www.jimani.online/en/knowledge-base/#can-i-use-the-jimani-pos-in-france): Not yet. In France a POS system has to record receipts in a way that cannot be altered, secure them, keep them and archive them, and the business has to prove this with a certificate (NF525 or LNE) or an attestation from the supplier. - [Can I use the Jimani POS in Belgium?](https://www.jimani.online/en/knowledge-base/#can-i-use-the-jimani-pos-in-belgium): Not yet. In Belgium a hospitality business with more than €25,000 a year from meals served on the premises has to use a registered cash register system (GKS, the "white cash register") with an FDM. - [Can I use the Jimani POS in Italy?](https://www.jimani.online/en/knowledge-base/#can-i-use-the-jimani-pos-in-italy): No, that is not available yet. - [Can I use the Jimani POS in Greece?](https://www.jimani.online/en/knowledge-base/#can-i-use-the-jimani-pos-in-greece): Not yet. In Greece every receipt goes via an approved provider to myDATA of the AADE and gets a MARK. - [Can I use the Jimani POS in Poland?](https://www.jimani.online/en/knowledge-base/#can-i-use-the-jimani-pos-in-poland): No. In Poland every sale has to go through a certified fiscal cash register (kasa online) in the business, which prints the paragon fiskalny. - [Can I use the Jimani POS in Sweden?](https://www.jimani.online/en/knowledge-base/#can-i-use-the-jimani-pos-in-sweden): Not yet. In Sweden a cash register has to be connected to a control unit (kontrollenhet) that records every receipt, and the business registers both with Skatteverket. - [Which accounting packages does Jimani connect to in my country?](https://www.jimani.online/en/knowledge-base/#which-accounting-packages-does-jimani-connect-to-in-my-country): Right now Jimani connects to Exact Online, Twinfield, SnelStart and Odoo. - [Can I connect Jimani to Moneybird, e-Boekhouden.nl or Yuki?](https://www.jimani.online/en/knowledge-base/#can-i-connect-jimani-to-moneybird-e-boekhouden-nl-or-yuki): Not yet. These three links have been built and are in preparation. - [Can I connect Jimani to DATEV, Lexware Office or sevDesk?](https://www.jimani.online/en/knowledge-base/#can-i-connect-jimani-to-datev-lexware-office-or-sevdesk): These links have been built and are in preparation, not available yet. - [Can I connect Jimani to BMD, RZL or DATEV in Austria?](https://www.jimani.online/en/knowledge-base/#can-i-connect-jimani-to-bmd-rzl-or-datev-in-austria): These links have been built and are in preparation, not available yet. - [Can I connect Jimani to Exact Online, Yuki or WinBooks in Belgium?](https://www.jimani.online/en/knowledge-base/#can-i-connect-jimani-to-exact-online-yuki-or-winbooks-in-belgium): These links have been built and are in preparation, not available yet. - [Can I connect Jimani to Holded, a3 or ContaSol?](https://www.jimani.online/en/knowledge-base/#can-i-connect-jimani-to-holded-a3-or-contasol): These links have been built and are in preparation, not available yet. - [Can I connect Jimani to Primavera, PHC or TOConline?](https://www.jimani.online/en/knowledge-base/#can-i-connect-jimani-to-primavera-phc-or-toconline): These links have been built and are in preparation, not available yet. - [Can I connect Jimani to Pennylane, Sage or Cegid?](https://www.jimani.online/en/knowledge-base/#can-i-connect-jimani-to-pennylane-sage-or-cegid): These links have been built and are in preparation, not available yet. - [Can I connect Jimani to Fatture in Cloud, TeamSystem or Zucchetti?](https://www.jimani.online/en/knowledge-base/#can-i-connect-jimani-to-fatture-in-cloud-teamsystem-or-zucchetti): These links have been built and are in preparation, not available yet. - [Can I connect Jimani to Epsilon Net, SoftOne or Galaxy?](https://www.jimani.online/en/knowledge-base/#can-i-connect-jimani-to-epsilon-net-softone-or-galaxy): These links have been built and are in preparation, not available yet. - [Can I connect Jimani to inFakt, JPK_KR or Comarch ERP Optima?](https://www.jimani.online/en/knowledge-base/#can-i-connect-jimani-to-infakt-jpk-kr-or-comarch-erp-optima): These links have been built and are in preparation, not available yet. - [Does Jimani charge VAT on my subscription if my business is in another EU country?](https://www.jimani.online/en/knowledge-base/#does-jimani-charge-vat-on-my-subscription-if-my-business-is-in-another-eu-country): If your business has a VAT number in another EU country that is valid according to VIES, the VAT on Jimani's invoices is reverse charged: 0% with the note Btw verlegd / Reverse charge. - [Can Jimani create e-invoices, such as Peppol in Belgium?](https://www.jimani.online/en/knowledge-base/#can-jimani-create-e-invoices-such-as-peppol-in-belgium): Not yet. Jimani has built e-invoices according to the European standard EN 16931 (Peppol BIS 3.0, XRechnung and Factur-X/ZUGFeRD), with sending via Peppol and via SDI in Italy, but this feature is still switched off. ## Account, settings and devices - [How do I add an employee and decide what they may do?](https://www.jimani.online/en/knowledge-base/#how-do-i-add-an-employee-and-decide-what-they-may-do): Go to Settings > Your business > Users and permissions and click the plus button. - [How do employees track their hours in Jimani?](https://www.jimani.online/en/knowledge-base/#how-do-employees-track-their-hours-in-jimani): Turn on the Time tracking add-on (€15 per month, excl. - [How do I see the revenue per employee?](https://www.jimani.online/en/knowledge-base/#how-do-i-see-the-revenue-per-employee): Go to Settings > Money and figures > Reports and open the Revenue per employee tab. - [How do I turn an add-on on or off?](https://www.jimani.online/en/knowledge-base/#how-do-i-turn-an-add-on-on-or-off): Go to Settings and click the Add-ons tile. - [How do I set the VAT rate of my products?](https://www.jimani.online/en/knowledge-base/#how-do-i-set-the-vat-rate-of-my-products): Give each product a VAT group. - [Which languages does Jimani work in?](https://www.jimani.online/en/knowledge-base/#which-languages-does-jimani-work-in): Jimani works in 13 languages: Dutch, English, Danish, German, Greek, Spanish, Finnish, French, Italian, Norwegian, Polish, Portuguese and Swedish. - [How do I prepare an announcement for my employees?](https://www.jimani.online/en/knowledge-base/#how-do-i-prepare-an-announcement-for-my-employees): Go to Announcements in the menu and click the plus button. - [What makes Jimani different from other POS systems?](https://www.jimani.online/en/knowledge-base/#what-makes-jimani-different-from-other-pos-systems): With Jimani the POS is free and you only pay for extra features that you turn on yourself. - [Why does Jimani ask for a text message code when logging in?](https://www.jimani.online/en/knowledge-base/#why-does-jimani-ask-for-a-text-message-code-when-logging-in): If you are the owner and have confirmed your mobile number, Jimani asks for a 6-digit code by text message when you log in on a computer or phone that Jimani does not know yet. - [I forgot my password, how do I set a new one?](https://www.jimani.online/en/knowledge-base/#i-forgot-my-password-how-do-i-set-a-new-one): On the login screen, click Forgot your password?, enter your email address and press Send. - [How do I delete my Jimani account?](https://www.jimani.online/en/knowledge-base/#how-do-i-delete-my-jimani-account): Go to the page Delete account (/Auth/DeleteAccount on the address of your dashboard), enter your email address and password, check I understand that this is permanent. - [How does the advice session when signing up work and what is on the quote?](https://www.jimani.online/en/knowledge-base/#how-does-the-advice-session-when-signing-up-work-and-what-is-on-the-quote): After signing up, Settings shows the step Advice for your business under Set up your business. - [I sign up via a dealer: what do I pay and how does it work?](https://www.jimani.online/en/knowledge-base/#i-sign-up-via-a-dealer-what-do-i-pay-and-how-does-it-work): You sign up on your dealer's sign-up page, or the dealer signs you up themselves. - [I still work in the old Jimani: how do I switch to the new Jimani?](https://www.jimani.online/en/knowledge-base/#i-still-work-in-the-old-jimani-how-do-i-switch-to-the-new-jimani): Your business is already set up in the new Jimani, with your future reservations available to view. - [What is demo mode and how do I try the POS without it counting?](https://www.jimani.online/en/knowledge-base/#what-is-demo-mode-and-how-do-i-try-the-pos-without-it-counting): A new shop starts in demo mode: every sale is a practice receipt, card payment is simulated and nothing counts as revenue. - [Where do I find my notifications, my steps and help in Jimani?](https://www.jimani.online/en/knowledge-base/#where-do-i-find-my-notifications-my-steps-and-help-in-jimani): Everything is behind the round button Help at the top right of the dashboard. - [How do I put my products or other data into Jimani in one go with Excel?](https://www.jimani.online/en/knowledge-base/#how-do-i-put-my-products-or-other-data-into-jimani-in-one-go-with-excel): Go to Settings > Till and products > Import and export. - [How do I connect Mollie to Jimani?](https://www.jimani.online/en/knowledge-base/#how-do-i-connect-mollie-to-jimani): The owner goes to Settings > Money and figures > Payments (Mollie) and chooses Connect with Mollie. - [Where do I see my Mollie balance, payouts and payments in Jimani?](https://www.jimani.online/en/knowledge-base/#where-do-i-see-my-mollie-balance-payouts-and-payments-in-jimani): In the Everything about payments screen: Settings > Money and figures > Payments (Mollie). - [How do I view and export my revenue over a period?](https://www.jimani.online/en/knowledge-base/#how-do-i-view-and-export-my-revenue-over-a-period): Go to Settings > Money and figures > Reports. - [How do I compare my revenue and reservations with last month or last year?](https://www.jimani.online/en/knowledge-base/#how-do-i-compare-my-revenue-and-reservations-with-last-month-or-last-year): With the Progress report: Settings > Money and figures > Reports, tab Progress report. - [Can I pass transaction costs on to my guests?](https://www.jimani.online/en/knowledge-base/#can-i-pass-transaction-costs-on-to-my-guests): Yes, for online payment for a reservation or ticket. - [What does the red line "Refund needed" or "Underpaid" on a booking mean?](https://www.jimani.online/en/knowledge-base/#what-does-the-red-line-refund-needed-or-underpaid-on-a-booking-mean): That red line means something is wrong with the payment for that booking: a payment was made for a cancelled booking, too little or a different amount was paid, or a refund to the card failed. - [How do I print a list or overview?](https://www.jimani.online/en/knowledge-base/#how-do-i-print-a-list-or-overview): Click the printer icon (Print) above the list. - [How do I get a ready-made website from Jimani?](https://www.jimani.online/en/knowledge-base/#how-do-i-get-a-ready-made-website-from-jimani): Jimani makes a website for your business at yourbusiness.jimani.site, with your menu or offer, opening hours and booking or ordering. - [What does the Jimani website cost?](https://www.jimani.online/en/knowledge-base/#what-does-the-jimani-website-cost): The ready-made website costs €29 per month, excluding VAT. - [How do I connect my own domain to my Jimani website?](https://www.jimani.online/en/knowledge-base/#how-do-i-connect-my-own-domain-to-my-jimani-website): In My website, go to the Address tab, enter your domain under Custom domain (preferably with www, for example www.yourbusiness.com) and add the two DNS records that Jimani shows at your domain registrar: a CNAME and a TXT. - [How do I set my logo, colors and font?](https://www.jimani.online/en/knowledge-base/#how-do-i-set-my-logo-colors-and-font): Go to Settings > Your business > Branding. - [How do I put the widget on my own website?](https://www.jimani.online/en/knowledge-base/#how-do-i-put-the-widget-on-my-own-website): Go to Settings > Guests and bookings > Widgets, click the tile of your widget and choose View code. - [Can I create multiple widgets?](https://www.jimani.online/en/knowledge-base/#can-i-create-multiple-widgets): Yes, you can create as many widgets as you like. - [How do I change the texts and buttons of my widget?](https://www.jimani.online/en/knowledge-base/#how-do-i-change-the-texts-and-buttons-of-my-widget): Open your widget in Settings > Guests and bookings > Widgets, choose Edit and go to the View tab. - [Is the Jimani widget accessible to people with a disability?](https://www.jimani.online/en/knowledge-base/#is-the-jimani-widget-accessible-to-people-with-a-disability): Partly. Since 14-10-2026 the Jimani widgets have been adapted to the European accessibility rules (EAA, WCAG 2.1 AA): they can be operated with the keyboard, buttons have a name for screen readers and fields clearly show the focus. - [Can I have my own app made for my guests in Jimani?](https://www.jimani.online/en/knowledge-base/#can-i-have-my-own-app-made-for-my-guests-in-jimani): Not via Settings. The Your App module, with which guests could download an app of your business via the Google Play Store and the Apple App Store, is marked as outdated and is no longer shown in Settings. - [How do I put my website in more languages?](https://www.jimani.online/en/knowledge-base/#how-do-i-put-my-website-in-more-languages): First turn on the Multilingual (website) feature (€10 per month, only together with Website). - [How do I measure the visitors of my Jimani website with Google Analytics?](https://www.jimani.online/en/knowledge-base/#how-do-i-measure-the-visitors-of-my-jimani-website-with-google-analytics): In My website, go to the More tab and enter your measurement ID under Google Analytics or Tag Manager, for example G-AB12CD34EF. - [Can a guest pay on arrival instead of online when booking?](https://www.jimani.online/en/knowledge-base/#can-a-guest-pay-on-arrival-instead-of-online-when-booking): Yes. Set Pay afterwards to Yes at the widget. - [How do I schedule a visit at the customer's home, for example to take measurements?](https://www.jimani.online/en/knowledge-base/#how-do-i-schedule-a-visit-at-the-customer-s-home-for-example-to-take-measurements): Switch on the add-on Customer visits (€10 per month). - [How do I let customers schedule a home visit themselves?](https://www.jimani.online/en/knowledge-base/#how-do-i-let-customers-schedule-a-home-visit-themselves): In addition to Customer visits, also switch on Online booking (Customer visits) (€10 per month). - [What is on Users and User rights?](https://www.jimani.online/en/knowledge-base/reference/what-is-on-users-and-user-rights/): On Users you create employees and change their details, role and PIN. - [How do Hours overview, My hours and Revenue per employee work?](https://www.jimani.online/en/knowledge-base/reference/how-do-hours-overview-my-hours-and-revenue-per-employee-work/): Hours overview shows the clocked hours per week and per employee, My hours shows an employee only their own hours, and Revenue per employee shows the POS revenue per employee of the salon. - [What is in the Jimani menu?](https://www.jimani.online/en/knowledge-base/reference/what-is-in-the-jimani-menu/): The menu on the left only shows the parts that your role may open and that belong to your modules and the add-ons that are turned on. - [How is the Settings page organised?](https://www.jimani.online/en/knowledge-base/reference/how-is-the-settings-page-organised/): Settings has five groups as large tiles: Your business, Till and products, Money and figures, Guests and bookings and Communication, with the Add-ons tile last. - [Which add-ons does Jimani have and what do they cost?](https://www.jimani.online/en/knowledge-base/reference/which-add-ons-does-jimani-have-and-what-do-they-cost/): Under Add-ons you turn features and connections on or off. - [What do you enter under Company details?](https://www.jimani.online/en/knowledge-base/reference/what-do-you-enter-under-company-details/): Under Company details you enter the name, logo, type of business, address and contact details of your business. - [How do you set VAT rates?](https://www.jimani.online/en/knowledge-base/reference/how-do-you-set-vat-rates/): The VAT rate of a product depends on its VAT group. - [What do you set under Languages?](https://www.jimani.online/en/knowledge-base/reference/what-do-you-set-under-languages/): Under Languages you choose in which languages your guests see your widgets and confirmations: which language is the Main language, which is the fallback (General settings) and which languages are Visible, at most five. - [How do Announcements work in Jimani?](https://www.jimani.online/en/knowledge-base/reference/how-do-announcements-work-in-jimani/): With Announcements you prepare a message for your employees, with a start date, an end date and a type (Informative, Warning or Beware!). - [Which messages can you get when saving settings?](https://www.jimani.online/en/knowledge-base/reference/which-messages-can-you-get-when-saving-settings/): These are the messages Jimani gives when something under Settings is not possible or fails, with the screen they belong to and what you do. - [What is in the steps Edit guest details and Send email for a reservation?](https://www.jimani.online/en/knowledge-base/reference/what-is-in-the-steps-edit-guest-details-and-send-email-for-a-reservation/): In the Reservation information of tickets, activities and the salon, you change the guest's details in the step Edit guest details, with their Language and a Comment. - [How do logging in, logging out and the security of your account work?](https://www.jimani.online/en/knowledge-base/reference/how-do-logging-in-logging-out-and-the-security-of-your-account-work/): You log in to the dashboard with your email address and password on the screen Welcome to Jimani. - [Which details are kept for a user and how do you confirm a mobile number?](https://www.jimani.online/en/knowledge-base/reference/which-details-are-kept-for-a-user-and-how-do-you-confirm-a-mobile-number/): For each user there are a name, address, phone numbers, email addresses, job description and language. - [How does signing up for Jimani work, step by step?](https://www.jimani.online/en/knowledge-base/reference/how-does-signing-up-for-jimani-work-step-by-step/): You sign up on the Register page with your email address and your website (or I don't have a website). - [What is on the page Switch to the new Jimani?](https://www.jimani.online/en/knowledge-base/reference/what-is-on-the-page-switch-to-the-new-jimani/): On this page a business from the old Jimani switches to the new Jimani, with the button Switch now. - [What do you see in the demo and under Try it yourself?](https://www.jimani.online/en/knowledge-base/reference/what-do-you-see-in-the-demo-and-under-try-it-yourself/): The demo shows your own POS on real screens side by side, with tasks that tick off automatically; it is only there as long as your shop is in demo mode. - [How do you schedule, reschedule or cancel a demo appointment with Jimani?](https://www.jimani.online/en/knowledge-base/reference/how-do-you-schedule-reschedule-or-cancel-a-demo-appointment-with-jimani/): You schedule an introduction or online demo with Jimani yourself on the booking page: choose a day and a time, fill in your details and click Schedule appointment. - [How do the Help window, Jim and the helpdesk tickets work?](https://www.jimani.online/en/knowledge-base/reference/how-do-the-help-window-jim-and-the-helpdesk-tickets-work/): You open the Help window with the round button Help at the top right. - [How does the dashboard work?](https://www.jimani.online/en/knowledge-base/reference/how-does-the-dashboard-work/): The dashboard is Jimani's start screen with the figures of your business: revenue, products sold and charts per module. - [What is on Import and export?](https://www.jimani.online/en/knowledge-base/reference/what-is-on-import-and-export/): On Import and export you put your data into Jimani in one go with an Excel or CSV file, or get it out. - [Which buttons and messages do you see everywhere in Jimani?](https://www.jimani.online/en/knowledge-base/reference/which-buttons-and-messages-do-you-see-everywhere-in-jimani/): Many buttons, lists and messages work the same on every screen of Jimani: the buttons at the bottom of a window, the search field and the paging buttons of a list, the names on icons and the error messages that say what is wrong. - [What can you set under Documents?](https://www.jimani.online/en/knowledge-base/reference/what-can-you-set-under-documents/): Under Documents you decide what appears on the PDFs your guests receive: which company details are at the bottom, whether the PDF is attached to the email, and the text per document and per language. - [What can you set in the Mollie window?](https://www.jimani.online/en/knowledge-base/reference/what-can-you-set-in-the-mollie-window/): In the Mollie window you connect your own Mollie account, see how far Mollie is with checking your details, and arrange card payments: the card payment subscription, Tap to Pay and fetching your card terminals. - [How does Everything about payments work?](https://www.jimani.online/en/knowledge-base/reference/how-does-everything-about-payments-work/): Everything about payments shows "Your balance, payouts, payments and refunds at Mollie in one place." You read everything from your own Mollie account here and you can do two things: refund a payment and turn a payment method on or off. - [How does Financial reporting work?](https://www.jimani.online/en/knowledge-base/reference/how-does-financial-reporting-work/): Financial reporting shows the revenue and the reservations of your reservation module (restaurant, activities, ticket sales, salon or hotel) over a period you choose. - [How does the Progress report work?](https://www.jimani.online/en/knowledge-base/reference/how-does-the-progress-report-work/): The Progress report shows how your business is developing: "See how your business is developing: reservations, guests and revenue, compared with an earlier period on the same weekdays." You choose a period, what you want to compare with and how you want to see it, per day, week or month. - [What can you set under Transaction costs?](https://www.jimani.online/en/knowledge-base/reference/what-can-you-set-under-transaction-costs/): Transaction costs are "An amount that is added on top of the order, for example for a reservation or a payment method." You give them a name, a description, a price and a VAT group, and then choose them for a reservation type. - [How does My website work in Jimani?](https://www.jimani.online/en/knowledge-base/reference/how-does-my-website-work-in-jimani/): In My website you edit the ready-made website of your business: on the left you see the site, on the right is the panel with the tabs Edit, Blocks, Style, Pages, Languages, Address and More. - [How does Branding work in Jimani?](https://www.jimani.online/en/knowledge-base/reference/how-does-branding-work-in-jimani/): In Branding you set the logo, the eight colors, the corner radius and the font of your business in one place. - [How does the Widgets overview work in Jimani?](https://www.jimani.online/en/knowledge-base/reference/how-does-the-widgets-overview-work-in-jimani/): In the Widgets overview, every widget of your business is shown as a tile (for the webshop the screen is called Online webshop). - [How do Add widget and Edit widget work in Jimani?](https://www.jimani.online/en/knowledge-base/reference/how-do-add-widget-and-edit-widget-work-in-jimani/): With Add widget you make a new widget in three steps: name and type, what the guest chooses, and layout. - [How does the View tab of a widget work?](https://www.jimani.online/en/knowledge-base/reference/how-does-the-view-tab-of-a-widget-work/): On the View tab of Edit widget you set which language the guest sees, which texts appear, how far ahead they can book, which details they must fill in and where they go afterwards. - [Which pages does a visitor see on the Jimani website?](https://www.jimani.online/en/knowledge-base/reference/which-pages-does-a-visitor-see-on-the-jimani-website/): A visitor to yourbusiness.jimani.site (or your own domain) sees the pages of your site and a few fixed pages: the terms and conditions, a confirmation page for the newsletter, the withdrawal page of the webshop and a calm message if a page does not exist or the site is not active yet. - [How does Customer visits work in Jimani?](https://www.jimani.online/en/knowledge-base/reference/how-does-customer-visits-work-in-jimani/): With Customer visits you schedule visits by your employees at the customer's home, such as taking measurements, advice or installation. ## Comparisons - [Jimani vs Lightspeed for POS](https://www.jimani.online/en/knowledge-base/#jimani-vs-lightspeed-for-pos): Jimani's first POS is free, with a one-off €279 in onboarding costs; Lightspeed is a continuously paid subscription (roughly $69-189/month) with no free basic version. - [Jimani vs unTill for POS](https://www.jimani.online/en/knowledge-base/#jimani-vs-untill-for-pos): Jimani's first POS is free, with a one-off €279 in onboarding costs; unTill is a continuously paid subscription (roughly €80-200/month) that integrates with external systems for booking and delivery. - [Jimani vs SumUp for POS](https://www.jimani.online/en/knowledge-base/#jimani-vs-sumup-for-pos): Both work with a freemium model, but SumUp offers bill splitting and table management in the free or first paid tier, whereas Jimani has not yet built this specific feature. - [Jimani vs Lightspeed for Hospitality/Reservations](https://www.jimani.online/en/knowledge-base/#jimani-vs-lightspeed-for-hospitality-reservations): Jimani has reservations natively in the POS environment without a monthly fee; Lightspeed offers reservations only through a separately purchased add-on or an integration with a third party. - [Jimani vs unTill for Hospitality/Reservations](https://www.jimani.online/en/knowledge-base/#jimani-vs-untill-for-hospitality-reservations): Jimani has reservations natively without a monthly fee; unTill has no built-in reservation module in its core price and integrates with external systems such as Formitable or Guestplan, with their own licence and integration costs. - [Jimani vs SumUp for Hospitality/Reservations](https://www.jimani.online/en/knowledge-base/#jimani-vs-sumup-for-hospitality-reservations): Jimani has a built-in reservation system without a monthly fee; reservations were not found in this research as a core feature of SumUp. - [Jimani vs Lightspeed for Webshop](https://www.jimani.online/en/knowledge-base/#jimani-vs-lightspeed-for-webshop): Jimani's webshop has no monthly fee; Lightspeed sells eCommerce/delivery functionality as a separate add-on that must be bought separately. - [Jimani vs unTill for Webshop](https://www.jimani.online/en/knowledge-base/#jimani-vs-untill-for-webshop): Jimani's webshop has no monthly fee; for delivery unTill integrates with external platforms such as Thuisbezorgd, with in one example found a one-off licence of €295 plus €395 in integration costs. - [Jimani vs SumUp for Webshop](https://www.jimani.online/en/knowledge-base/#jimani-vs-sumup-for-webshop): Jimani's webshop has no monthly fee and shares its database with the POS; a comparable built-in webshop was not found in this research as a core feature of SumUp. - [Jimani vs Lightspeed for Ticketing](https://www.jimani.online/en/knowledge-base/#jimani-vs-lightspeed-for-ticketing): Jimani has a built-in ticketing module without a monthly fee, at €0.49 per ticket sold; ticket sales were not found in this research as a core feature of Lightspeed. - [Jimani vs unTill for Ticketing](https://www.jimani.online/en/knowledge-base/#jimani-vs-untill-for-ticketing): Jimani has a built-in ticketing module; ticket sales were not found in this research as a core feature of unTill. - [Jimani vs SumUp for Ticketing](https://www.jimani.online/en/knowledge-base/#jimani-vs-sumup-for-ticketing): Jimani has a built-in ticketing module; ticket sales were not found in this research as a core feature of SumUp. - [Jimani vs Lightspeed for Activities](https://www.jimani.online/en/knowledge-base/#jimani-vs-lightspeed-for-activities): Jimani offers a generic, non-sector-specific capacity model for activities and rentals without a monthly fee; a comparable built-in activities module was not found in this research at Lightspeed. - [Jimani vs unTill for Activities](https://www.jimani.online/en/knowledge-base/#jimani-vs-untill-for-activities): Jimani offers a built-in, generic activities module without a monthly fee; a comparable feature was not found in this research at unTill. - [Jimani vs SumUp for Activities](https://www.jimani.online/en/knowledge-base/#jimani-vs-sumup-for-activities): Jimani offers a built-in activities module without a monthly fee; a comparable feature was not found in this research at SumUp. - [Jimani vs Lightspeed for Salon](https://www.jimani.online/en/knowledge-base/#jimani-vs-lightspeed-for-salon): Jimani offers salon bookings per specific stylist without a monthly fee; this was not found in this research as a core feature of Lightspeed. - [Jimani vs unTill for Salon](https://www.jimani.online/en/knowledge-base/#jimani-vs-untill-for-salon): Jimani offers salon bookings per stylist without a monthly fee; this was not found in this research as a core feature of unTill. - [Jimani vs SumUp for Salon](https://www.jimani.online/en/knowledge-base/#jimani-vs-sumup-for-salon): Jimani offers salon bookings per stylist without a monthly fee, with automatically linked terminal payment; this was not found in this research as a core feature of SumUp. - [Jimani vs Lightspeed for Hotel](https://www.jimani.online/en/knowledge-base/#jimani-vs-lightspeed-for-hotel): Jimani offers room reservations with room type and facility; hotel reservations were not found in this research as a core feature of Lightspeed. - [Jimani vs unTill for Hotel](https://www.jimani.online/en/knowledge-base/#jimani-vs-untill-for-hotel): Jimani offers room reservations with room type and facility; hotel reservations were not found in this research as a core feature of unTill. - [Jimani vs SumUp for Hotel](https://www.jimani.online/en/knowledge-base/#jimani-vs-sumup-for-hotel): Jimani offers room reservations with room type and facility; hotel reservations were not found in this research as a core feature of SumUp. Full text: https://www.jimani.online/en/llms-full.txt Machine-readable: https://www.jimani.online/api/kennisbank-en.json ## Other languages - [Nederlands](https://www.jimani.online/llms.txt): https://www.jimani.online/kennisbank/ - [Deutsch](https://www.jimani.online/de/llms.txt): https://www.jimani.online/de/wissensdatenbank/ - [Français](https://www.jimani.online/fr/llms.txt): https://www.jimani.online/fr/base-de-connaissances/ - [Español](https://www.jimani.online/es/llms.txt): https://www.jimani.online/es/base-de-conocimientos/ - [Italiano](https://www.jimani.online/it/llms.txt): https://www.jimani.online/it/base-di-conoscenza/ - [Português](https://www.jimani.online/pt-pt/llms.txt): https://www.jimani.online/pt-pt/base-de-conhecimento/ - [Polski](https://www.jimani.online/pl/llms.txt): https://www.jimani.online/pl/baza-wiedzy/ - [Dansk](https://www.jimani.online/da/llms.txt): https://www.jimani.online/da/videnbase/ - [Svenska](https://www.jimani.online/sv/llms.txt): https://www.jimani.online/sv/kunskapsbas/ - [Norsk](https://www.jimani.online/no/llms.txt): https://www.jimani.online/no/kunnskapsbase/ - [Suomi](https://www.jimani.online/fi/llms.txt): https://www.jimani.online/fi/tietopankki/ - [Ελληνικά](https://www.jimani.online/el/llms.txt): https://www.jimani.online/el/βάση-γνώσεων/