{"id":37158,"date":"2026-05-15T07:33:31","date_gmt":"2026-05-15T06:33:31","guid":{"rendered":"https:\/\/www.jimani.online\/return-policy\/"},"modified":"2026-05-15T13:28:41","modified_gmt":"2026-05-15T12:28:41","slug":"return-policy","status":"publish","type":"page","link":"https:\/\/www.jimani.online\/en\/return-policy\/","title":{"rendered":"Return Policy<br>"},"content":{"rendered":"<h2 data-section-id=\"1dndack\" data-start=\"23\" data-end=\"67\">Return Policy for Business Orders (B2B)<br \/><\/h2>\n<p data-start=\"69\" data-end=\"314\">At Jimani, we exclusively supply products and hardware to business customers. Below you will find our return policy for business purchases, including POS systems, kiosks, receipt printers, payment terminals, kitchen display systems, and other accessories. <\/p>\n<h2 data-section-id=\"1hud2kf\" data-start=\"316\" data-end=\"340\">1. Business Purchases<br \/><\/h2>\n<p data-start=\"341\" data-end=\"518\">All orders placed through Jimani are considered business purchases (B2B). Therefore, the statutory right of withdrawal for consumers does not apply. <\/p>\n<h2 data-section-id=\"i5lu7z\" data-start=\"520\" data-end=\"540\">2. Return Request<\/h2>\n<p data-start=\"541\" data-end=\"650\">Would you like to return a product? Please contact our customer service within 14 days after receiving the product via: <\/p>\n<ul data-start=\"652\" data-end=\"755\">\n<li data-section-id=\"j1xayd\" data-start=\"652\" data-end=\"685\">E-mail: <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"2681\" data-end=\"2702\" data-is-last-node=\"\">helpdesk@jimani.online<\/a><\/li>\n<li data-section-id=\"1zrwgp\" data-start=\"686\" data-end=\"755\">Website: <a class=\"decorated-link\" href=\"https:\/\/www.jimani.online\/en\/\" target=\"_new\" rel=\"noopener\" data-start=\"697\" data-end=\"755\">Jimani<\/a><\/li>\n<\/ul>\n<p data-start=\"757\" data-end=\"780\">Please always include:<\/p>\n<ul data-start=\"781\" data-end=\"842\">\n<li data-section-id=\"1khjl8s\" data-start=\"781\" data-end=\"795\">Company name<\/li>\n<li data-section-id=\"ga6cay\" data-start=\"796\" data-end=\"809\">Order number<\/li>\n<li data-section-id=\"1o3245l\" data-start=\"810\" data-end=\"823\">Product(s)<\/li>\n<li data-section-id=\"1lfu63m\" data-start=\"824\" data-end=\"842\">Reason for return<\/li>\n<\/ul>\n<p data-start=\"844\" data-end=\"908\">Return shipments must be approved by Jimani in advance.<\/p>\n<h2 data-section-id=\"pf6qjd\" data-start=\"910\" data-end=\"939\">3. Return Conditions<br \/><\/h2>\n<p data-start=\"940\" data-end=\"989\">Returns are only accepted when:<\/p>\n<ul data-start=\"990\" data-end=\"1271\">\n<li data-section-id=\"19fxb3m\" data-start=\"990\" data-end=\"1016\">the product is complete;<\/li>\n<li data-section-id=\"1bh3sf5\" data-start=\"1017\" data-end=\"1059\">the product is in its original condition;<\/li>\n<li data-section-id=\"9w97ty\" data-start=\"1060\" data-end=\"1120\">the product has no visible damage or signs of use;<\/li>\n<li data-section-id=\"fw9xb5\" data-start=\"1121\" data-end=\"1200\">the product is returned in its original packaging, if possible;<\/li>\n<li data-section-id=\"5hdd7t\" data-start=\"1201\" data-end=\"1271\">all accessories, cables, manuals, and additional parts are included.<\/li>\n<\/ul>\n<p data-start=\"1273\" data-end=\"1435\">Jimani reserves the right to refuse returns or charge for depreciation if products are used, damaged, or incomplete.<\/p>\n<h2 data-section-id=\"17lw9ro\" data-start=\"1437\" data-end=\"1457\">4. Exceptions<\/h2>\n<p data-start=\"1458\" data-end=\"1517\">The following products are not eligible for return:<\/p>\n<ul data-start=\"1518\" data-end=\"1715\">\n<li data-section-id=\"dib30h\" data-start=\"1518\" data-end=\"1569\">Personalized or specially ordered products;<\/li>\n<li data-section-id=\"19iur8i\" data-start=\"1570\" data-end=\"1603\">Activated software licenses;<\/li>\n<li data-section-id=\"7eor2v\" data-start=\"1604\" data-end=\"1639\">Custom-configured hardware;<\/li>\n<li data-section-id=\"i9924h\" data-start=\"1640\" data-end=\"1661\">Consumable products;<\/li>\n<li data-section-id=\"1sibc3u\" data-start=\"1662\" data-end=\"1715\">Products damaged due to improper use.<\/li>\n<\/ul>\n<h2 data-section-id=\"16zlk9p\" data-start=\"1717\" data-end=\"1735\">5. Return Costs<\/h2>\n<p data-start=\"1736\" data-end=\"1914\">The costs and risks of return shipments are the responsibility of the customer, unless otherwise agreed in writing or in the case of an incorrect delivery by Jimani.<\/p>\n<h2 data-section-id=\"1btn5zv\" data-start=\"1916\" data-end=\"1947\">6. Inspection and Refund<\/h2>\n<p data-start=\"1948\" data-end=\"2225\">After receiving and inspecting the returned product, Jimani will assess whether the return is approved. If approved, the purchase amount for the relevant product will be refunded within 14 business days using the same payment method used for the original order. <\/p>\n<p data-start=\"2227\" data-end=\"2297\">Any shipping or installation costs will not be refunded.<\/p>\n<h2 data-section-id=\"1qxptvu\" data-start=\"2299\" data-end=\"2325\">7. Defects and Warranty<br \/><\/h2>\n<p data-start=\"2326\" data-end=\"2588\">If a product is delivered defective or develops a technical issue within the warranty period, please contact our support department. Jimani will repair, replace, or provide an appropriate solution in accordance with the applicable warranty conditions.  <\/p>\n<h2 data-section-id=\"6etx0d\" data-start=\"2590\" data-end=\"2611\">8. Contact Details<br \/><\/h2>\n<p data-start=\"2612\" data-end=\"2702\" data-is-last-node=\"\" data-is-only-node=\"\"><a class=\"decorated-link\" href=\"https:\/\/www.jimani.online\/en\/\" target=\"_new\" rel=\"noopener\" data-start=\"2612\" data-end=\"2670\">Jimani<\/a><br data-start=\"2670\" data-end=\"2673\">E-mail: <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"2681\" data-end=\"2702\" data-is-last-node=\"\">helpdesk@jimani.online<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Return Policy for Business Orders (B2B) At Jimani, we exclusively supply products and hardware to business customers. Below you will find our return policy for business purchases, including POS systems, kiosks, receipt printers, payment terminals, kitchen display systems, and other accessories. 1. Business Purchases All orders placed through Jimani are considered business purchases (B2B). Therefore, [&hellip;]<\/p>\n","protected":false},"author":11,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-37158","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.jimani.online\/en\/wp-json\/wp\/v2\/pages\/37158","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.jimani.online\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.jimani.online\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.jimani.online\/en\/wp-json\/wp\/v2\/users\/11"}],"replies":[{"embeddable":true,"href":"https:\/\/www.jimani.online\/en\/wp-json\/wp\/v2\/comments?post=37158"}],"version-history":[{"count":1,"href":"https:\/\/www.jimani.online\/en\/wp-json\/wp\/v2\/pages\/37158\/revisions"}],"predecessor-version":[{"id":37182,"href":"https:\/\/www.jimani.online\/en\/wp-json\/wp\/v2\/pages\/37158\/revisions\/37182"}],"wp:attachment":[{"href":"https:\/\/www.jimani.online\/en\/wp-json\/wp\/v2\/media?parent=37158"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}