How does the salon's Cancellations overview work?
- Answer
On Cancellations you see all salon appointments cancelled in the past six months, with who cancelled them and why. You mark them as read, so you know which ones you have already seen.
- Where to find it
Menu > Cancellations (
/SalonCancellations)- Explanation
The page is called Cancellation. By default the filter is set to Read: you only see cancellations you have not yet marked as read. Double-click a line to open the appointment.
- Buttons and settings
Name What it does When you use it Note All Filter that shows all cancellations. To also see cancellations already read. - Read Filter that only shows cancellations you have not yet read. This is the default. Daily. - Today Filter that only shows cancellations made today. For the current state. - Read all Marks all cancellations as read in one go. When you have gone through the list. - Treatment Column: the cancelled appointment's treatment. - - Employees Column: the employee the appointment was with. - - Time Column: the day and time of the appointment. - - Cancellation date Column: the day it was cancelled. - - Created Column: who made the cancellation. - - Cancellation reason Column: the reason that was given. - - Status Column with the appointment's status and the button to mark the cancellation as read. To tick off a cancellation. - Excel Icon at the top right that downloads the list as an Excel file. For an export. If the list is empty, the message follows that there is nothing to export. - Messages
Message What it means What you do No data found. There are no cancellations that match the filter. Choose the filter All. - Related
How do I cancel an appointment and what does the customer receive?, How does the salon's Refunds overview work?
Related questions
- Who cancelled an appointment and why?
- How far back do I look at cancelled appointments?
- How do I mark a cancellation as read?
- Where do I see all cancelled appointments?
Keywords: cancelled appointments salon, view cancellations, mark as read, cancellation reason, called off
Last checked: 2026-10-16
Translated from the Dutch knowledge base; the Dutch version is leading.