Knowledge base

Point of sale

What

The Jimani POS is a point-of-sale system for hospitality and retail businesses with a free basic version. It handles orders, payments, receipt printing and day closings, and stays usable when the internet connection drops (paying with cash or Pay other, printing the customer receipt, searching today's receipts; no card payments via Mollie). The POS shares its database with the other Jimani modules (reservations, webshop, ticketing, activities, salon, hotel), so a webshop order, for example, appears on the same POS screen as an order placed at the POS itself.

Who it is for

Hospitality and retail businesses looking for a POS system without fixed monthly costs, with a separate version for treatment salons.

Core features

- Ordering, paying and receipt printing, with cash drawer control via the receipt print signal - Offline operation: paying with cash or Pay other, printing the customer receipt and searching today's receipts (card payments via Mollie and Tap to Pay need a live connection) - Multiple tills/points of sale under one company account - Day closing with a revenue overview, as PDF and by email - Receipt printer and cash drawer control via ESC/POS; card payments via Mollie - Handheld ordering at the table, with the same ordering function as the POS - Kitchen and handout screen (€5 per kitchen screen per month) - Tips as an option that can be switched on and off

Price

The first POS is free. At the start you pay a one-off €279 in onboarding costs (excl. VAT). Extra POS €15 per month, handheld €5, kitchen screen €5. See "What does Jimani cost?".

Difference from competitors

SumUp works with a comparable freemium model (free basic POS, paid Plus tier from €49/month per location). Lightspeed and unTill are continuously paid subscriptions (Lightspeed from roughly $69-189/month, unTill €80-200/month) — no free basic version found for these two.

Keywords: hospitality POS system, free POS, retail POS, POS system without subscription, POS with reservations

Receipt printer, cash drawer and card terminal integration

What

The Jimani POS controls receipt printers via the ESC/POS network protocol, opens the cash drawer when paying with cash, and connects card terminals via Mollie. Card terminals (PAX A35 and PAX A920-PRO) and receipt printers can be ordered in the Jimani webshop. Card payments cost 1.5% per transaction without a subscription, or with the card payment subscription €20 per month per card terminal plus €0.06 + 0.2% per transaction (excl. VAT).

Who it is for

Hospitality and retail businesses setting up their POS.

How it works

Network printers are controlled via the ESCPOS_NET library (Epson command set, TCP port 9100); a separate manufacturer SDK operates the built-in printer of the POS device itself. You connect the cash drawer yourself: at the receipt printer (Which cash drawer?) or at the POS screen (Connected cash drawer). Without a connected drawer, no cash payments can be made on that POS. Card payments run via a linked Mollie account per company; no other payment provider was found in the code.

Difference from competitors

No public comparison material found. ESC/POS is an open, widely used protocol, so this is standard practice rather than a distinguishing point.

Keywords: connect receipt printer, cash drawer, connect card terminal, ESC/POS, Mollie terminal

Kitchen and handout screen

What

Orders in the Jimani POS are automatically sent on to a kitchen screen (being prepared) and a handout screen (ready to hand over), without a separate kitchen display subscription. A kitchen screen costs €5 per screen per month (excl. VAT) and requires the Restaurant and Courses add-ons (€10 per month; free until 1 January 2027 if you already use it).

Who it is for

Hospitality businesses with a kitchen or pickup counter.

How it works

A single shared order model routes orders by status and type (delivery, pickup, dine-in) to the right screen tab. A business without kitchen work automatically sees these screens empty instead of error messages. Because the kitchen and handout screens use the same data source as the POS, an order appears on the right screen without delay as soon as it is placed.

Difference from competitors

No public comparison material found on kitchen display costs at Lightspeed, unTill or SumUp specifically.

Keywords: kitchen screen, kitchen display system, handout screen, kitchen printer

Which payment methods does Jimani support?

What

At the POS the payment methods are Cash, Card, Card payment (external), Tap to Pay, Pay other, On account and (only for change back) Gift voucher, plus coins/tokens and prepaid credit. Shrinkage and staff consumption are recorded as Own consumption.

Who it is for

Hospitality and retail businesses.

How it works

Every payment gets one of these fixed payment methods, regardless of which screen (POS, webshop, reservation) it comes in through. With "on account" and "own consumption" no money comes in at the moment of payment — these are different cases for accounting (a debtor, or own consumption) than cash or card, and an accounting link therefore books them differently. Coins/tokens is a separate, less common payment method, relevant for example for arcades or attractions that work with coins.

Difference from competitors

No public comparison material found on the full range of payment methods at Lightspeed, unTill or SumUp specifically.

Keywords: POS payment methods, which payment methods jimani, pay with coins tokens, pay on account

Switching between modules on the same POS

What

One POS device remembers which module is active (hospitality, webshop, salon, activities, ticketing) and adapts the menu accordingly; a user can switch this themselves via a dropdown.

Who it is for

Business owners who combine multiple modules on the same POS device.

How it works

The active module is remembered for thirty days per device/user. If the POS is on the hospitality module, the shared POS screen shows the reservation menu and the table floor plan; with another module the corresponding menu appears. Without a valid, known module the system falls back to the company's own main module, so the POS never gets stuck in the wrong menu.

Difference from competitors

No public comparison material found on a comparable shared POS interface that can be switched per module at Lightspeed, unTill or SumUp specifically.

Keywords: switch module POS, POS to reservation screen, switch hospitality webshop salon

What do card payments cost with Jimani?

Answer

Card payments run through your own Mollie account. Without a subscription you pay 1.5% per transaction. With the card payment subscription you pay €20 per month per card terminal and then €0.06 + 0.2% per transaction. Tap to Pay costs €5 per month for an unlimited number of devices. The handheld feature costs €5 per month per handheld. All amounts exclude VAT.

Explanation

Choice	Fixed	Per transaction
Without subscription	€0	1.5%
Card payment subscription	€20 per month per card terminal	€0.06 + 0.2%
Tap to Pay	€5 per month, unlimited number of devices	the rate of your choice above
Handheld feature	€5 per month per handheld	-

• Connecting Mollie. The owner connects Mollie in Settings with "Connect with Mollie" and approves the permissions at Mollie. Mollie checks your details.
• Card payment subscription. You pay 12 months in advance, or per month if you already have a monthly direct debit at Jimani. Cancelling runs until the end of the paid period.
• Per card terminal. The subscription applies per linked card terminal; a Tap to Pay terminal or a Mollie Tap also counts. With 3 card terminals you pay 3 × €20 = €60 per month (excl. VAT); the invoice says "Card payment subscription (3 × €20.00)". The subscription counts at least one device.
• Card terminals. You order the PAX A35 (fixed, with cable) and the PAX A920-PRO (wireless) in the Jimani webshop. Jimani sets the device up on your Mollie account. In the POS settings you choose which card terminal that POS uses for payment.
• Tap to Pay. Card payments on a handheld or Android tablet with the Mollie Tap app. On a fixed POS screen it does not work. You link the device with a QR code under Settings > Till and products > Tills and equipment.
• Tips. With card payments you can add a tip just as with cash; the amount and tip go together to the device.

Example

With the card payment subscription and a payment of €50 you pay €0.06 + €0.10 = €0.16 in transaction costs. Without a subscription that is €0.75.

Related

What does an extra POS, handheld, kitchen screen or buzzer cost?

Keywords: card payment costs, card payment subscription, mollie card rate, card terminal POS, tap to pay, card transaction costs

Does the Jimani POS meet the requirements of the Belastingdienst (Dutch Tax Authority)?

Answer

Jimani is built according to the Belastingdienst's guidance for a reliable checkout system. Every sale goes into a cash register journal that can no longer be changed, the lines are chained together, and you download an audit file (XAA) for the Belastingdienst. Jimani has no (yet) quality mark.

Explanation

• Cash register journal. Every closed receipt, payment and event goes into the journal. A closed receipt can no longer be changed or deleted by the database. A paid receipt cannot be crossed out; for that you use Refund.
• Chain. Each line gets a code that includes the previous line. This way any later change stands out. Each POS also has its own continuous sequence number.
• Events. Opening the drawer, logging out, the X report, deposits, withdrawals and partial payments are also in the journal.
• Check. On Day closing there is the Cash register journal button: "Chain intact" or the location of a break, plus gaps per POS. Jimani also checks the chain every night.
• Audit file. On Day closing you download the Auditfile Afrekensystemen (XAA 3.2) for a period. Within your business only the owner can do this.
• Practice receipt. A practice receipt is called "* PRACTICE RECEIPT *" and does not count in the totals.

If you work in Germany, Austria, Belgium or France, their own rules for POS systems apply there. Jimani does not yet support those.

Example

The Belastingdienst asks for the POS data for 2026. The owner chooses the period under Day closing and downloads the XAA audit file.

Related

What is on the receipt?, How does the day closing work?

Keywords: POS Belastingdienst, reliable checkout system, audit file POS, xaa, cash register journal, fiscal POS

What is on the receipt?

Answer

Every customer receipt shows the name, address, VAT number and Chamber of Commerce number of your business, the receipt number, the date and time, the employee number and the VAT per rate. Receipt number and date cannot be turned off.

Explanation

• Header: name, address, VAT number and Chamber of Commerce number of the business, from your company details.
• Lines: the products with quantity and amount.
• VAT: per rate the VAT amount. This also applies to the receipt of a reservation.
• Footer: receipt number, date and time (your business's clock) and the employee number ("Employee: M" with a number).
• Practice receipt: in practice mode "* PRACTICE RECEIPT *" appears above the receipt and "* PRACTICE RECEIPT - not a valid receipt *" below it.

If your VAT number is empty, or consists only of punctuation, it counts as not filled in and you see an orange notification in Help. Fill it in under your company details.

Example

Receipt 1042 of 14-10-2026 at 12:31, employee M5381, with 9% VAT €1.49 and 21% VAT €0.87.

Related

Does the Jimani POS meet the requirements of the Belastingdienst (Dutch Tax Authority)?

Keywords: receipt requirements, what must be on a receipt, VAT on receipt, receipt number, hospitality receipt

How does the day closing and counting the cash work?

Answer

At the day closing Jimani creates the Z receipt with the revenue per VAT rate, per payment method and the credit notes. If "The cash is counted" is on, you then count the coins and notes at the POS and Jimani books the difference. An interim status without closing is the X report.

Explanation

• Z receipt. Each day closing has a sequence number per point of sale. A new Z always starts where the previous one ended. The amounts come from the cash register journal.
• X report. The example PDF of the day closing is the interim status. Opening goes into the journal.
• Counting cash. Turn on "The cash is counted" under Settings > Money and figures > Accounting link, tab Cash differences (off by default). That screen exists only with the Accounting link add-on (€15 per month, excl. VAT). If it is off, the Count the cash screen says so and points to Settings > Add-ons. After closing, the POS shows a counter for all euro coins and notes with the difference alongside. Jimani books the difference to the Cash difference account. Per day there is one count per cash drawer. The overview is under Settings > Money and figures > Accounting link > Cash differences.
• Expected in the drawer. Starting balance + cash received + deposits - withdrawals.
• Fixed change. With "Fixed change in the drawer" (cogwheel on the Day closing page) the counter tells you how much to take out, for example "leave €150". Jimani books that skimming as a withdrawal.
• Own consumption appears separately on the Z receipt and does not count as revenue.

Example

Expected is €412.50. You count €410.00. Jimani books €2.50 cash difference.

Related

How do I book money in or out of the cash drawer?, Does the Jimani POS meet the requirements of the Belastingdienst (Dutch Tax Authority)?

Keywords: day closing POS, z receipt, x report, cash difference, count cash, change

How do I book money in or out of the cash drawer?

Answer

At the POS you choose Other > Cash. There you choose Deposit or Withdrawal, enter the amount and, for a withdrawal, the reason. After that the drawer opens. A deposit or withdrawal does not count as revenue, but does appear in the cash register journal.

Explanation

• Cash window. You see today's starting balance (adjustable), the choice Deposit or Withdrawal, an amount field with quick amounts and a print slip Yes or No (default No).
• Reasons for a withdrawal: Deposit to bank, Purchasing/supplier, Tip paid out, or Other with your own text.
• Permission. By default the Owner and Manager roles may do this. If an employee does not have the permission, someone with the permission can enter their PIN code. The permission is called "Deposit/withdraw cash" under User rights (block Till and orders).
• Fixed change. At the cogwheel on the Day closing page, set "Fixed change in the drawer" to Yes and enter the amount. The first time the drawer is opened after a day closing, the POS then records the starting balance itself.
• Day closing. Expected in the drawer is starting balance + cash + deposits - withdrawals.

Example

You take €200 out of the drawer to bring to the bank. Choose Cash > Withdrawal, €200, Deposit to bank. At the day closing the POS expects €200 less.

Related

How does the day closing and counting the cash work?

Keywords: deposit cash, money out of POS, cash withdrawal, POS change, deposit to bank, cash drawer

How do I book own consumption, staff consumption or shrinkage?

Answer

Turn on the free Own consumption feature. At the POS the payment window then shows the Own consumption button. You choose the type (own use, staff, on the house or shrinkage) and optionally a reason. The receipt goes to €0: no revenue, no VAT, but less stock.

Explanation

• Turning on. Settings > Add-ons > Own consumption (category Stock and purchasing). Free.
• Booking. Ring up the products and choose Own consumption in the payment window (under On account). This works on the web POS, the POS app and the handheld.
• Not possible with a return, a repair, Miscellaneous or a table with earlier rounds.
• Permission. The role permission "Record own consumption". It is on by default for Owner, Manager and roles with the POS permission; you can turn it off per role.
• Where you see it. The Z receipt shows own consumption separately per type, outside revenue, VAT and payment methods. The financial overview shows a block per type. In the webshop's financial overview, the Own consumption button opens an overview per type per month, with Excel and PDF. The journal contains the sales value and the cost price (purchase price × quantity), if you have entered purchase prices.

Example

An employee drinks two coffees. Book them as Own consumption > Staff. The receipt is €0 and the coffee is deducted from stock.

Related

How does the day closing and counting the cash work?

Keywords: own consumption POS, staff consumption, on the house, shrinkage, book breakage

How do I take out or cancel a card payment subscription?

Answer

In the Mollie window, in the Card payments block, under Card payments: with or without a subscription. Choose Take out a subscription to start, Don't renew to cancel and Continue anyway if you want to undo the cancellation. The card payment subscription costs €20 per month per card terminal (a Tap to Pay terminal counts too, at least one), plus €0.06 + 0.2% per transaction (excl. VAT); see What do card payments cost with Jimani?.

Explanation

• Step 1. Open the Mollie window: Settings > Money and figures, and type "Mollie" in Search for a setting… (or choose Payments (Mollie) if you are not connected yet). The Card payments block only appears once Mollie is connected and the permissions have been approved.
• Step 2. Under Card payments: with or without a subscription read how you currently take card payments. Without a subscription it says "You currently take card payments without a subscription: no fixed costs, but a higher rate per card payment."
• Step 3. Choose Take out a subscription.
• If you already pay Jimani monthly via automatic direct debit, the subscription starts immediately and is included in your monthly payment: "Your card payment subscription starts and is included in your monthly payment."
• Otherwise you receive an invoice for 12 months in advance: "The invoice is ready; you can pay it right away with the link in the email. As soon as it is paid, your subscription starts."
• Per card terminal. The amount is €20 times the number of linked card terminals. Under Card payments: with or without a subscription you see how many devices you have now and what that comes to per month. If you link a device or unlink one, the amount of the next monthly payment or renewal adjusts.
• Renewing. A 12-month subscription: thirty days before the end, Jimani sends the invoice for the next period.
• Cancelling. Choose Don't renew. Your subscription continues until the end of the paid period (for a monthly subscription until the end of this month). After that the rates without a subscription apply.
• Continue anyway. As long as the period is still running, Continue anyway undoes the cancellation: "Your subscription simply continues."
• Calculator. In Everything about payments, tab Payment methods, "Which Mollie card payment plan suits you best?" uses your card revenue of the last months to work out which plan is cheaper for you.

Example

You already pay Jimani monthly via direct debit. You choose Take out a subscription; the card payment subscription is included in your monthly payment from today. In March you choose Don't renew: it then still runs until 1 April.

Related

What do card payments cost with Jimani?, What can you set in the Mollie window?

Keywords: card payment subscription, cancel card subscription, mollie subscription, lower card rate, don't renew, take out subscription card payments

Can I connect Jimani to my accounting package?

Answer

Yes. With the accounting link (€15 per month, excl. VAT), Jimani sends every day close as a journal entry to Exact Online, Twinfield, SnelStart or Odoo. We do not connect other packages; in that case you export your figures from Reports to Excel or pdf.

Explanation

• Step 1. Turn on the add-on Accounting link under Settings > Add-ons. After that, Accounting appears under Settings > Money and figures, under Administration and costs.
• Step 2. Open the Administration tab. Under Package choose your accounting package. "Only the packages we can connect with today are in the list."
• Step 3. Fill in Server address (the web address where you log in to the package yourself), Administration (for Odoo the name of the database), Key and Journal (the journal in which the day close lands). The key is stored encrypted and cannot be read back afterwards.
• Step 4. Turn on The link is switched on and choose Save link. Then choose Test connection: this test uses what you have saved. If it works, you see your journals and VAT codes, and Jimani fills the drop-down lists of the chart of accounts with the accounts from your package.
• Step 5. Fill in the Chart of accounts: which general ledger account belongs to each VAT rate (Revenue accounts, VAT payable), each payment method (Cash and bank accounts) and the rest (Other). Choose Save scheme. "The chart of accounts has not been filled in yet. Until then nothing can go to the accounting package."
• When it goes out. Every night at 06:00 all day closes that are still open go to the package. Each day close goes once. In the Sent tab you see per day whether it worked; with Send everything outstanding now or Send now you do it right away.
• Cash differences. If The cash is counted is on, a counter appears after the day close and the difference goes along in the journal entry. A business without a cash drawer turns this off.
• Export without a link. In Settings > Money and figures > Reports every report has the buttons Export (Excel, one tab per section) and Print (pdf), with the filters you have chosen. You export the Foreign VAT report (OSS) as CSV.

Example

Your accountant works in Exact Online. You turn on the accounting link, connect Exact, choose the accounts for 21%, 9%, card and cash and save the scheme. From the next morning every closed day appears as a journal entry in Exact.

Related

How does the Accounting screen work?, Which features cost money?, How does Financial reporting work?

Keywords: accounting link, connect exact online, twinfield integration, snelstart integration, odoo integration, export revenue, journal entry day close

How do I order a POS, printer or card terminal from Jimani?

Answer

In the Jimani webshop POS and hardware: POS screens, printers, card terminals and other hardware, also as a set. You open it via Settings > Add-ons > Buy hardware in the Jimani webshop, or via the tile View our hardware under Registers and hardware. You choose Add, then Checkout, and pay via Mollie.

Explanation

• Step 1. Open the webshop. "Everything you need to work with Jimani. Prices are excluding VAT; what you pay depends on the delivery address and is shown at checkout." You also find it by typing "Jimani webshop" in Search for a setting….
• Step 2. If you are unsure what you need, choose Start advice: you answer a few questions and get tailored advice. Some devices have Demo: try the device with your own products.
• Step 3. Click an item for the Description and, if there is one, the Manual. You see whether it is In stock ("Order before 16:00, delivered tomorrow") or On order.
• Step 4. Choose Add or, in the item, the Quantity and Add to cart. The cart shows the subtotal, the VAT and the total.
• Step 5. Choose Checkout, enter your details and the delivery address and choose Place order. You pay via Mollie. VAT and shipping costs follow the delivery address; from a certain amount shipping is free.
• After the order. Under Settings > Till and products > Registers and hardware there is a tile per ordered device with Waiting for payment or Ordered. Once it has been delivered, you connect it there. Jimani sets a card terminal up on your own Mollie account; for that Mollie must be connected.
• Your invoice is then under Settings > Money and figures > Invoicing and costs.
• Ordering via Jimani. If you order in a conversation with Jimani, you receive a payment request by email and complete your details online.

Example

You open a second location. You choose Start advice, get a POS screen, receipt printer and card terminal suggested, put them in the cart and choose Checkout. After paying, the three devices appear as Ordered under Registers and hardware.

Related

How does checkout in the Jimani webshop work?, What do card payments cost with Jimani?, I received a payment request from Jimani: how does that work?

Keywords: order pos, hardware jimani, buy receipt printer, order card terminal, buy pos screen, jimani webshop, buy hardware

Does the till still work if the internet goes down?

Answer

Yes. The till keeps working with the data stored on the device. You settle with Cash, Pay other or Pin (external); the receipt gets a number from this till, the customer receipt and the kitchen ticket come out of the printer and the drawer opens. As soon as the internet is back, the till sends the receipts by itself. Card payments on the Mollie payment terminal, Tap to Pay, a gift card or credit and saving tables only work again with internet.

Explanation

• Step 1. You see the bar. If the connection drops, the bottom of the screen says "No connection. The till keeps working with the latest data on this device." The till checks every ten seconds whether the server is there and only switches to offline after three missed checks (about half a minute). A short hiccup therefore does not put the till offline straight away.
• Step 2. Settling. Tap Cash or Pay other as usual. With Pay other you arrange the payment yourself, for example on a separate card terminal. After settling you see "No connection. The receipt is ready and will be sent as soon as the internet is back."
• Step 3. The Pin button. If a Mollie payment terminal is connected to the till, the till cannot control it without internet. The till first checks once more whether the server is there after all. If it is not, the Pin button books as Pay other and you see "Booked as Pay other. Enter the amount yourself on the payment terminal." If no payment terminal is connected to the till, the Pin button books as it always does as Pin (external).
• Step 4. Receipts. In the Jimani app the customer receipt, the kitchen ticket and opening the drawer go directly through the app, even without internet. A receipt gets a number from its own series of this till, so two tills that settle at the same time without internet never give the same receipt number.
• Step 5. Printing a receipt again. Tap Order overview (without kitchen work the button is called Search order) in the bar at the top. Without internet a window Search order opens with today's receipts of this till. Search by receipt number, amount or time and tap Print again. A receipt that still has to go to the server has "(still to be sent)" next to it. You can also scan a receipt in the Scan the receipt box.
• Step 6. The drawer without a sale. Tapping twice on the logo at the top left opens the drawer, even without internet (in the Jimani app).
• Step 7. Settings. Without internet the cogwheel opens a small window with Connected printers, Print test receipt and Open cash drawer. Changing products and prices, users, language, payment settings and the day closing is only possible again with internet.
• Step 8. The internet is back. The bar disappears and you see the window "You're back online": the till forwards the receipts and checks whether there are changes. If it takes long, you can tap Use the till now. Every receipt has its own identifier: if the same receipt arrives twice, the server books it only once.

Possible without internet	Only possible again with internet
Cash, Pay other and Pin (external)	Card payments on the Mollie payment terminal and Tap to Pay
Customer receipt, kitchen ticket and drawer (in the Jimani app)	Gift card, credit and paying with tokens
Searching and reprinting today's receipts of this till	Opening tables, Save to a table, transferring items
Opening the drawer via the logo	Looking up a bill, return and credit note
Viewing printers and printing a test receipt	Booking money in or out of the cash (Cash)

• What you see at a button that doesn't work: "This is not possible without internet. Paying in cash is." At Cash you see "Without internet no money can be booked in or out of the cash."
• The receipt numbers have run out. The till tops up its series of receipt numbers as long as there is internet. If they have run out anyway, you see "The receipt numbers of this device have run out. Look for a connection before you continue settling." The receipt then stays on the screen and has not been settled.
• Receipts that remain. If the internet is back but there are still receipts, you see a red bar at the bottom "Receipts are still waiting to be sent." with the number. The till tries again every thirty seconds. If it fails after three attempts, it says "The server is not accepting a receipt. The receipt is not lost: it is on this till and will be retried. If this message stays, call Jimani." Such a receipt only counts towards revenue once it is at the server.
• Logging in and out. Without internet the till does not log anyone out by itself, and the payment terminal cannot check a PIN: you see "No internet. Logging in works again as soon as there is a connection."
• Online once first. The till only stores the products and prices on the device once it has been online. A new till therefore only works without internet after it has had a connection once. If you tap a product group, the till first asks the server and after four seconds without an answer takes the copy on the device.
• A power cut is not covered by this: without power the device itself does not work.

Example

During a wifi outage you settle with a guest in Cash. The receipt comes out of the printer, the drawer opens and the receipt waits on the till. After ten minutes the internet is back: you see "You're back online" and the receipt is then simply included in today's revenue.

Related

What happens if a card payment fails or is cancelled?, How do I settle with my own separate card terminal?, Which receipts and payment methods does the Jimani POS support?

Keywords: till offline, internet down till, till without internet, wifi outage till, card payment without internet, print receipt offline, internet outage

How do I settle with my own separate card terminal?

Answer

Just tap Pin. If no Mollie payment terminal and no Tap to Pay is connected to the till, the Pin button books the receipt as Pin (external): paid with a separate card terminal outside Jimani. You enter the amount yourself on your own card terminal; the receipt is immediately marked as paid and counts as card payment in the reports.

Explanation

• Step 1. Ring up the order and tap Pin (or tap Payment and then Pin in the Select payment method window).
• Step 2. Enter the same amount on your own card terminal and let the customer pay.
• Step 3. The till asks nothing more: there is no waiting window and no payment terminal reporting anything back. The receipt is completed and, if the till does that, printed.
• In the figures. Pin (external) counts as card payment on the Z report, the X report, the cash count and in the cash journal. Previously the Pin button without a payment terminal booked as Pay other; as a result the card revenue was under Other.
• For everyone. There is no setting: every till without a Mollie payment terminal or Tap does this. A till with a Mollie payment terminal or Tap simply sends the amount to that device.
• Without internet. Pin (external) also works if the till has no internet. If a Mollie payment terminal is connected to the till and the internet is down, the Pin button books as Pay other (see the article about the till without internet).
• Paying part by card. If you settle part of the receipt by card on a till without a payment terminal, that part is also booked as Pin (external).
• Turning Pin off. If you don't want the Pin button on a till at all, set Pin to No under Payment methods on this till (Settings > Till and products > Registers and hardware, open the till, page Till settings).
• Pay other continues to exist alongside it: with it you book a receipt that was paid outside Jimani. That revenue does not count as card payment in the reports.

Example

A snack bar has its own card terminal from the bank and no Mollie payment terminal. A customer pays € 12.50: the employee taps Pin, enters € 12.50 on the card terminal, and in the day closing the € 12.50 appears under card payments.

Related

What do card payments cost with Jimani?, Does the till still work if the internet goes down?, Which receipts and payment methods does the Jimani POS support?

Keywords: separate card terminal, own card terminal till, pin external, card payment without mollie, card payment outside jimani, card revenue day closing

What happens if a card payment fails or is cancelled?

Answer

Then nothing has been booked and the receipt is open again, with a message. A receipt on a table stays on the table with the same lines; a loose receipt without a table goes back so you can settle it again without double revenue. Then settle again with Pin or with another payment method.

Explanation

• Step 1. The amount goes to the payment terminal. After Pin you see "Payment sent to the payment terminal" and "Waiting for payment on the payment terminal." The till waits until the payment terminal reports back.
• Step 2. Cancelling. You cancel on the payment terminal itself: "Cancel? Press the red stop button on the payment terminal." From the till a card payment on a Mollie payment terminal cannot be cancelled.
• Step 3. Cancelled, failed or expired. If Mollie reports that, you see "The card payment was cancelled. The receipt is still open; settle again." (or failed, or expired). If the Pin button is on the screen, you immediately choose Retry card payment or Close; otherwise you settle again however you like.
• Step 4. No answer after three minutes. Then the till stops waiting: "The payment terminal still gives no answer after three minutes. Check on the payment terminal whether the payment succeeded before you settle again." So first check on the payment terminal whether the amount went through.
• The amount did not arrive on the payment terminal. If Mollie returned no payment number, nothing is on the payment terminal and you see "The payment terminal did not receive the amount: Mollie returned no payment number. Nothing has been charged; try again or choose another payment method." The receipt goes back and the stock is added back.
• No payment terminal connected. Then you see "No payment terminal is connected to this till. Nothing has been charged; choose another payment method." Connect the payment terminal under Connected payment terminal of the till (Settings > Till and products > Registers and hardware).
• Tap to Pay. If a payment with Tap to Pay fails, you see "Tap to Pay did not succeed, choose a payment method again." With Cancel under the customer screen Jimani cancels the payment at Mollie: "Payment cancelled. The receipt is still open." If Mollie does not allow that, you see "Mollie does not allow this payment to be cancelled; it expires by itself. The receipt is still open."
• Done. After the payment the till completes the receipt and prints it (if the till prints a receipt). If a customer receipt does not come out of the printer, the till keeps trying for another half hour by itself. After that it appears under Other at Unprinted receipts, with the number behind it.
• The till froze while ringing up. If the till screen restarted before you had saved or settled, the till restores the order: "There was still an order that had not been saved. It has been restored." Lines that were already in a saved order are not added again. That works for the same employee, up to twelve hours later.

Example

A guest presses stop on the payment terminal. The till reports "The card payment was cancelled. The receipt is still open; settle again." The receipt is still on table 4; the guest then pays in cash.

Related

Does the till still work if the internet goes down?, How does Tap to Pay work on a handheld or tablet?, How does the payment window of the till work?

Keywords: card payment failed, card payment cancelled, payment terminal no amount, payment cancelled till, receipt still open, card receipt not printed

How does Tap to Pay work on a handheld or tablet?

Answer

With Tap to Pay the customer taps a card or phone against your handheld or Android tablet, via the Mollie Tap app. You turn on the Tap to Pay integration (€5 per month, excl. VAT, for an unlimited number of devices), connect the Tap with the Connect Tap to Pay button under Registers and hardware, and turn on Tap to Pay on the device. It does not work on a fixed till screen.

Explanation

• Step 1. Mollie. Your business must be connected to Mollie. Without Mollie you see when connecting "This store is not connected to Mollie yet. Connect Mollie first; then the Tap can be added."
• Step 2. The integration. Turn on Tap to Pay under Settings > Add-ons.
• Step 3. Connecting the Tap. Go to Settings > Till and products > Registers and hardware and tap Connect Tap to Pay. You get a QR code and a code with "Valid until". Scan the QR code with the Mollie Tap app on the device, or type the code in there. The Tap then appears automatically under POS & Hardware.
• Step 4. The device. Open the device under Registers and hardware. For a handheld or phone you set Tap to Pay active to Yes ("If this is set to yes, you settle by tapping a card or phone against this device."). If there are several Taps, you choose the Tap of this device under Tap to Pay terminal. For a tablet as a till you choose the Tap of this tablet under Tap to Pay (or Off).
• Step 5. Settling. If only a Tap is connected to the device, the Pin button is called Tap to Pay. If both a payment terminal and a Tap are connected, the till first asks at Pin "How does the customer want to pay by card?" with Tap to Pay or Payment terminal.
• Step 6. The customer screen. You see the logo of the business, the amount and the Tap to Pay sign. With Rotate you turn the screen upside down, so that the customer can read it when you turn the device around. If the integration Keep track of tips is on, the customer first chooses No tip, 5%, 10% or 15%, Round to a round amount or Other amount. Then the Mollie Tap app opens with the amount; after the payment you automatically return to Jimani.
• Cancel. With Cancel under the customer screen Jimani cancels the payment and the receipt is open again.
• No amount in Mollie Tap? Then the device is connected to a different Tap. The till says so too: choose at the device the Tap that Mollie Tap shows under Settings, cancel the payment and settle again.
• Not possible. Tap to Pay does not work on our own till screen (it has no suitable NFC chip), not without internet, and not for part of the receipt: "Tap to Pay is not possible for part of the receipt. Choose another payment method for this part."
• Turning it off per till. Under Payment methods on this till there is a separate Tap to Pay row as soon as Tap to Pay is on for the device.
• Cost per payment. In addition you pay the Mollie rate per transaction, as with card payments.

Example

A terrace employee settles €23.40 with the handheld. She taps Tap to Pay, turns the device around, the guest chooses a 10% tip and taps their phone against the handheld. Mollie Tap reports paid and the handheld is back on the till.

Related

What do card payments cost with Jimani?, What happens if a card payment fails or is cancelled?, How do I order and settle with a handheld or phone?

Keywords: tap to pay, mollie tap, card payment with phone, contactless handheld, tap and pay, tablet card payment

How do I take back an item or credit a paid receipt at the till?

Answer

Look up the receipt with Look up a bill (under Other) or scan it in the Scan the receipt box, tap Credit and tap the lines that are coming back. They appear on the receipt with a minus quantity. Then settle: you give the money back with Cash, Pay other, Refund to card or as a Gift voucher. Crediting is only possible with the Refund integration (free).

Explanation

• Step 1. Looking up the receipt. Tap Other > Look up a bill. The last receipt of this till then appears in the receipt box, with receipt number, date, amount and Paid or Outstanding. With the arrows you page further back. If you have the receipt on paper, scan the barcode in the Scan the receipt box at the top.
• Step 2. Crediting. For a paid receipt the buttons under the receipt box are Receipt details (the i sign), Print receipt, Credit and, for an open receipt, Delete and Pay. Tap Credit: the receipt opens and the trash is on.
• Step 3. Choosing the lines. Tap every line that is coming back. If there are more of them, the till asks how many. The line is added with a minus quantity, never more than was on the receipt.
• Step 4. The reason. If the Reason box is under the receipt, choose Ordered incorrectly, Incorrect order, Complaint about the article, Something is missing or Other; for Other you fill in Other reason. Without a reason you see "Select a reason for refund". If there was a discount or tip on the receipt, those amounts are shown too and you can adjust them.
• Taking back miscellaneous items. You don't take back a miscellaneous item with the trash: "You take back a Miscellaneous line with Miscellaneous and a minus amount."
• Step 5. Giving back. Tap Pay (or Cash or Pin). In the window you choose how the money goes back: Cash, Pay other, Refund to card (only for a receipt paid via Mollie) or Gift voucher (only with the Gift voucher integration). On account and the payment terminal cannot be used for money back; if you tap the Pin button, the till books it as Pay other. A return that comes to zero books itself. Reservations: a reservation paid online is refunded under Refunds overview, not at the till.
• Step 6. The credit note. The till prints a credit note, just like with a normal sale.
• Exchanging. If you ring up new products next to the return lines, the till settles the difference.
• An open receipt or a table. On a receipt that has not been paid yet, you remove lines with the trash; that is not a credit. In Look up a bill the button is then called Delete.
• Permissions. If Returns and refunds is set to No under Permissions on this till, the till asks for the PIN of someone who is allowed. Refund to card additionally requires the permission Refund via Mollie.
• Without the integration. Then the trash is grey on a paid receipt and you see "You need the Refunds integration for this option." Turn on Refund under Settings > Your business > Add-ons.
• Without internet return and credit note are not possible; that works again as soon as there is a connection.

Example

A customer brings back a lamp of €39.95 bought by mistake. You look up the receipt with Look up a bill, tap Credit and the lamp, choose the reason Ordered incorrectly and give the money back in cash. The drawer opens and the credit note comes out of the printer.

Related

How do I refund a return to the customer's bank card?, How does the till screen work in Jimani?, What can you set per till under Payment methods, Permissions, Auto-lock and Table name required?

Keywords: return till, credit receipt, money back till, credit note, take back product, refund at the till, exchange

How do I refund a return to the customer's bank card?

Answer

Choose Refund to card when giving back. The money then goes back via Mollie to the card or account the customer paid with. That is possible for a receipt paid via Mollie (card payment, Tap to Pay or online), up to 120 days after the payment and up to the amount that can still be refunded. You need the permission Refund via Mollie.

Explanation

• Step 1. Look up the receipt with Other > Look up a bill or scan it at Scan the receipt, tap Credit and tap the lines that are coming back (see the article about returns and crediting).
• Step 2. Tap Pay. In the window, under money back, is the button Refund to card, with below it "Via Mollie back to the customer's card or account" and the maximum.
• Step 3. Tap Refund to card. The till asks "€ ... goes via Mollie back to the customer's card. Continue?" Choose Refund. The server calculates the amount itself, per line with supplements and discount, plus proportionally the tip and the receipt discount.
• Step 4. Only when Mollie says yes does the till book the return and the credit note comes out of the printer. The return is then recorded as card payment in the books, on the till where you do it.
• Can less be refunded than you want? Then it says "Another € ... can be refunded to the card. Pay back the rest in cash." The button is then grey; give the money back with Cash.
• Tapping twice does no harm. Every attempt has its own key. If the till gets no answer, you see "The till got no answer. Tap Refund to card again: it will not be refunded twice."
• Who is allowed. The permission Refund via Mollie is under Settings > Your business > Users and permissions, tab User permissions. By default it is on for Owner and Manager; the owner is always allowed. In addition the Refund integration must be on, and Pin must be on under Payment methods on this till.
• The status on the receipt. On the receipt you see how it stands: Being processed by Mollie, Refunded to the card, Card refund cancelled, or "Card refund failed, pay back in cash". If a refund still fails later at Mollie, Jimani rebooks that part in the journal from card payment to cash; give the money back in cash then.

Message	What does it mean	What do you do
This receipt was not paid via Mollie, so it cannot be refunded to the card.	The receipt was paid in cash, with Pay other or with Pin (external).	Give the money back with Cash or Pay other.
This payment is older than 120 days. Mollie can no longer refund it.	Mollie refunds up to 120 days back.	Pay back in cash.
There is too little balance on your Mollie account to refund this now.	Mollie does not have the money for it right now.	Pay back in cash, or first add funds to Mollie.
Mollie did not make the refund. Pay back in cash.	Mollie refused. Nothing has been booked.	Pay back in cash.
You don't have permission to refund via Mollie. Ask the owner (Settings > Roles).	Your role does not have the permission Refund via Mollie.	Ask the owner to turn on the permission under Users and permissions > User permissions.
Refunds are turned off for this store.	The Refund integration is off.	Turn it on under Settings > Add-ons.
Your Mollie account is not connected. Pay back in cash.	There is no Mollie connection.	Pay back in cash; connect Mollie under Settings > Money and figures > Payments (Mollie).

Example

A customer paid €60 by card last week and brings back an item of €25. You credit the item, choose Refund to card and confirm €25. Mollie puts the €25 back on their card and the credit note comes out of the printer.

Related

How do I take back an item or credit a paid receipt at the till?, What do card payments cost with Jimani?

Keywords: refund to card, return card payment, money back on bank card, mollie refund till, refund card, refund

How do I add a tip for cash or card payments?

Answer

Turn on the Keep track of tips integration (free). Then the payment window for Cash, Pay other and Pin shows the Tips block with 5%, 10%, 15% and Manual. With card payments the amount and the tip go in one go to the payment terminal. The tip is booked separately: no revenue and no VAT.

Explanation

• Step 1. Turn on Keep track of tips under Settings > Add-ons.
• Step 2. Settle with Cash or Pay other. In the payment window you choose under Tips 5%, 10% or 15% (the amount is shown under each percentage) or Manual for your own amount. Under the block it says "Tip is added to the total amount" and Total incl. tip.
• Step 3. With Pin you get the same window with Tips on, with only the tip block. Amount plus tip go together to the payment terminal.
• Tip on the payment terminal itself. If the customer gives a tip on the payment terminal, the payment comes in higher than the receipt asked for. Jimani also books that difference as a tip, not as revenue.
• Tap to Pay. There the customer chooses the tip on the customer screen: No tip, 5%, 10%, 15%, Round to a round amount or Other amount.
• A table that has already been booked. If the table is already in the cash journal (after Save or on account), the tip goes on a separate tip receipt: without items, only the tip, paid with the same payment method.
• Not for money back. With a return there is no tip block. If there was a tip on the receipt you credit, you see it at the return and can adjust it.
• Paying out tips to staff. If you take tips from the drawer, book that with Other > Cash > Withdrawal and the reason Tip paid out.
• Not in every free till. In the free till for shops and for treatments the tip block is not there.

Example

A bill of €42 is paid by card with a 10% tip. In the window you choose 10% (€4.20); the payment terminal asks for €46.20. The revenue shows €42, the €4.20 is recorded as a tip.

Related

How do I book money in or out of the cash drawer?, How does the payment window of the till work?, How does Tap to Pay work on a handheld or tablet?

Keywords: tip till, tip card payment, add tip, tip cash, book tip, tip not revenue

Can a guest split the bill?

Answer

Yes, in two ways. If someone wants to pay part, you enter a lower amount at Cash: that becomes a partial payment and you settle the rest afterwards, also with another payment method. If a guest only wants to pay their own lines of a table, you move those with Other > Split the bill to another table and settle that table separately.

Explanation

• Partial payment. Settle with Cash and enter less at Cash (the amount received) than the Outstanding amount. After Pay Now you see "Partial payment registered. Pay the remaining amount to complete this order." The outstanding amount is shown under the receipt at Outstanding amount, next to Total paid. Settle the rest with Cash, Pin or another payment method. Only when everything is paid is the receipt done.
• During a partial payment you can no longer change anything on the receipt: no adding products, no removing anything. If you want to leave the page, the till asks "The payment of the order is still open. Are you sure you want to leave this page?" If you leave anyway, you settle the rest later from the order overview.
• Paying part by card. If part has already been paid, the outstanding part with Pin simply goes to the payment terminal. Tap to Pay is not possible for part of the receipt.
• Split the bill (per guest). Open the table. Choose Other > Split the bill. Next to the saved lines of the table there are then checkmarks and Quantity to transfer. Tick the guest's lines, choose the quantity and tap Transfer the selected items. In Choose Parking Table ("Choose the table the order should be booked to.") choose the table they are going to, for example a new table with the guest's name. You see "Lines moved". Then simply settle that table.
• When is Split the bill possible? Only with an opened table with saved lines: the button is under Other and is grey until the lines of the table have loaded. You need tables (Parking tables integration).
• Equal parts (the bill divided by four) are not calculated by the till; enter the amount per person yourself as a partial payment.

Example

Table 7 has €84 outstanding. Two guests each pay €30 in cash: enter €30 twice as a partial payment. The last guest pays the remaining €24 by card, and then the receipt is completed.

Related

How do I work with tables on the till?, How does the payment window of the till work?

Keywords: split bill, split payment, pay separately, partial payment, half cash half card, guests settle separately

How do I choose supplements or options for a product at the till?

Answer

If a product has supplements, related products or is a set, tapping the tile opens the product window. There you tap the choices per group, set the quantity right and tap Add to cart. Since 15-10-2026 the choices are spread over multiple lines, so you no longer have to scroll sideways.

Explanation

• Step 1. Tap the product. If it has no choices, it goes straight onto the receipt. If it does have choices, the product window opens with the name, the photo with the price and the groups with choices.
• Step 2. In each group tap the choice; a checkmark appears and the price of the supplement is shown below it. In a group where only one choice is allowed, a new tap replaces the previous one. A sold-out choice is grey and cannot be tapped.
• Step 3. For a product set you choose one product per Layer. If the product has sizes or kinds, you choose those under Product variants.
• Step 4. At the bottom set the quantity with minus and plus; next to it is the Total. Tap Add to cart.
• Mandatory choice. If a group is required and you have not chosen anything, you see "Required supplements" with "Type 1 supplement is required" (or 2 or 3). Choose one and tap Add to cart again. If no size has been chosen while that is required, the size boxes light up.
• Related products. Under the choices is Related products. Tap one to order it at the same time; the required groups also apply to that product.
• Allergies. If there are allergens for the product, you see them under Allergies.
• More lines at once. Press the tile for half a second: in the window "Quantity ..." you enter the quantity and choose OK. If the product has choices, the product window then opens with that quantity already filled in.
• On the receipt the supplements are shown under the product, with their price. On the handheld fewer choices fit next to each other than on the till; long names continue on a second line.
• Creating supplements is done at the product itself, not at the till. The Supplements integration is free.

Example

A guest orders a burger. You tap Burger, choose Mayonnaise in the group Sauce and Cheese and Bacon in the group Extra, set the quantity to 2 and tap Add to cart. The receipt shows 2 Burger with the supplements below.

Related

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Keywords: supplements till, extra options product, choose sauce, product window, mandatory choice, toppings, product set

How do I send dishes to the kitchen per course from the till?

Answer

With the Courses integration (€10 per month, excl. VAT; free until 1 January 2027 if you already use it) every item on the receipt gets its course, such as starter or main course. The receipt is organised per course. With Other > Next course you call the next waiting course of the table to the kitchen. You move an item to another course by tapping it and choosing Change course.

Explanation

• Step 1. Setting up. Turn on Courses under Settings > Add-ons. Create the courses and link them to your products under Settings > Till and products > Courses. The first course of a product is its default course.
• Step 2. Ringing up. Tap the products as usual. Every item gets its default course. On the receipt there is a heading per course in the colour of the course, with the number of items, for example "Starter · 5 items". Whatever has no course is at the top under Direct and goes straight to the kitchen.
• Step 3. Changing the course. Tap an item on the receipt (not in trash mode). In the Change course window you choose under Quantity how many of this item go to the other course (with One less and One more) and under Course the course. Direct means: immediately, without calling. You see "Course changed".
• Step 4. Saving. Save the order on the table. Then the following go to the kitchen: the first course of the table, every course that sends directly (for example drinks) and everything without a course. The following courses wait. An order without a table (at the counter, takeaway) never waits: everything goes straight through there.
• Step 5. Next course. When the table is ready for the next course, choose Other > Next course. Under the button it says which course that is. You see, for example, "Main course goes to the kitchen". If nothing is waiting any more, you see "No course is waiting".
• Saved lines. At the saved lines of the table the status is shown per course: Direct, Waiting, Called with the time, or In the kitchen. A saved item can only be moved to another course as long as it is still waiting; otherwise you see "This item is already in the kitchen." If you put a waiting item in a course that has already been called, it goes straight to the kitchen ("... goes to the kitchen now").
• Where. Next course is only under Other if a table is open. Courses also work on the handheld.
• Without the integration there are no courses on the receipt and the till stays as it was.

Example

Table 3 orders two soups and two steaks. The soups are under Starter, the steaks under Main course. After Save the soups go to the kitchen. When the soup is finished, you choose Other > Next course and see "Main course goes to the kitchen".

Related

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Keywords: courses till, next course, starter main course, call course, courses kitchen, change course

How do I use buzzers at the till?

Answer

Turn on the Buzzers integration and set Buzzer at this till to Yes on the till screen. Then with every order you choose under Other > Add buzzer the number of the buzzer the guest takes along. That number appears at the top of the receipt and is shown with the order. Buzzers cost €10 per month per till screen with the buzzer on (excl. VAT).

Explanation

• Step 1. Turn on Buzzers under Settings > Add-ons.
• Step 2. Go to Settings > Till and products > Registers and hardware, open the till and on the Till settings page set Buzzer at this till to Yes. It says there: "If this is set to yes, you enter a buzzer number for every order on this screen and that number appears at the top of the receipt."
• Step 3. Ring up the order and choose Other > Add buzzer. In the Buzzer number window there is already a suggestion: the previous number on this till plus one. Adjust it with minus and plus or type it in, and choose OK.
• Step 4. Settle. The buzzer number goes along with the order: at the top of the receipt and in the Buzzer column in the order overview.
• Both must be on. If only the integration is on, or only Buzzer at this till, Add buzzer is not under Other. A till that is not connected (for example the till in a normal browser without a connection) never has a buzzer.
• Paying per screen. You pay per till screen on which Buzzer at this till is set to Yes. A counter with buzzers and a terrace till without therefore costs €10 once.
• Not with a return. With a receipt with return lines, Other (and so Add buzzer) is grey.
• The buzzer itself. Jimani does not make the buzzer go off. Jimani only puts the number on the receipt and with the order; you make the buzzer go off with your own buzzer system.

Example

A takeaway business gives a buzzer with every order. The employee chooses Add buzzer, the till suggests 14 (the previous one was 13), and the receipt shows 14 at the top.

Related

What does an extra POS, handheld, kitchen screen or buzzer cost?, How does the till screen work in Jimani?, What can you set on a POS screen, handheld, tablet or phone?, Is the order number on the receipt and can I put it large at the top?

Keywords: buzzer till, restaurant pager, buzzer number, takeaway buzzer, buzzer on the receipt, waiting pager

How do I work with tables on the till?

Answer

Tap Tables next to the payment buttons, choose a table or create one with New table. Save the order with Save; the lines stay on the table until you settle. A table belongs to one device at a time. With Table name required set to Yes every new table must get a real name, and an outstanding credit never expires without the till asking.

Explanation

• Step 1. Choosing a table. Tap Tables. The Tables window ("Park the order by placing it on a table") shows all tables; a table with an open bill stands out. Search with Search table name. With the Restaurant integration you also filter by status (All tables, Free, Reserved, Late, Occupied / open bill) and by location, and there is a Legend with what the colours mean.
• Step 2. New table. Tap New table. At the top choose Main guest Yes or No (default No), type the Table name (letters and numbers, up to 20 characters, for example "Family Jansen" or "12") and with Restaurant choose the Location. Tap the checkmark. If the name already exists, you see "This table already exists."
• Step 3. Ringing up and saving. The name of the table is next to the order number; you can also change it there. Ring up products and tap Save. The lines go to the table (and to the kitchen) and the till is empty again for the next order. If you open the table later, the saved lines are above.
• Step 4. Settling. Open the table and tap Pay (or Cash or Pin). If a guest wants to pay separately, use Split the bill under Other.
• Leave the table. With the cross at the top right of the receipt you leave the table without settling.
• One device at a time. If a colleague has the table open on another device, you see "This table is in use" and "The table is currently opened by" with their name: "Only when the table is no longer open there can you open it." If there is nothing new on your table, the till releases the table after a minute so a colleague can get to it. If someone takes it over while you are typing, you see "The table has been taken over".
• Reminder. If there is something on your table that has not been saved or settled, then after a while of doing nothing "Your table is still open" appears at the top right with "Save the order or settle it." You set that time per till or handheld under Open table reminder after (1, 5, 10, 15 or 60 minutes, or off; default 5).
• Table name required. If Table name required is set to Yes for this till, the till asks for a new table and when opening a free table "Name for this table" ("On this till every new table gets a name, for example the name of the guest."). Choose Open table or Back. The name must have at least 3 characters, not be only digits and not be the default name such as Table 6.
• Credit does not expire silently. If you have put a credit on a table (a minus line) and you leave the table (cross, another table, New table or a customer on account), the till first asks "Credit is still open": "A credit is still open (...). If you leave the table, this credit expires." Choose Back to stay on the table, or Discard credit.
• Main guests. A table with Main guest set to Yes is not among the normal tables but with the main guests. At the bottom of the window you show them with Show main guests.
• Lines to another table. With Other > Split the bill you transfer selected lines to another table, for example when guests move or want to pay separately.
• Without internet you cannot open a table and cannot save anything on a table.
• No Tables button? Then the Parking tables integration is off. If Tables and reservations is set to No under Permissions on this till, the till asks for a PIN.

Example

A group walks in without a reservation. The employee taps Tables > New table, types "Family de Vries", rings up drinks and taps Save. Later a colleague opens the same table on the handheld and adds the food; at the end the till settles the whole table.

Related

Can a guest split the bill?, How does the Tables window on the till work?, What can you set per till under Payment methods, Permissions, Auto-lock and Table name required?

Keywords: tables till, open table, new table, park table, table name, save order on table, table occupied

How do I order and settle with a handheld or phone?

Answer

A handheld or phone with the Jimani app is a till in your hand: the same products, tables and payment buttons, on a narrow screen. What you ring up on the handheld is immediately on the table and goes to the same kitchen. A handheld costs €5 per month per device (excl. VAT); a phone with the handheld app also counts as a handheld.

Explanation

• Step 1. Connecting. Connect the device under Settings > Till and products > Registers and hardware with Connect a POS: you get a pairing code that you type in the app. The device then appears under POS & Hardware.
• Step 2. Ringing up. Tap the name of the category at the top: the list of categories slides across the screen. Choose a category and tap the products.
• Step 3. The receipt. At the bottom is a bar with the number of items, View order (or Nothing rung up yet) and the total. Tap it: the receipt slides up with the same buttons as on the till. With the cross (Close receipt) it closes again; if you are on a table, you leave that too.
• Step 4. Tables. Tap Tables, choose the table and tap Save. The lines are then on the table, also for the till. A table belongs to one device at a time: if the till has it open, you see who.
• Step 5. Settling. Settle with Cash, Pin or Pay other, just like on the till. With Tap to Pay the customer pays by card on the handheld itself. For cash the device needs a cash drawer or wallet; you choose it under Change cash drawer or wallet.
• The Settings window. Tap the logo at the top left. There you find Logged in as, Change receipt printer, Change cash drawer or wallet, Change user, Sign in or Sign out, Log out, Check for updates and at the bottom the version of the app. What you change here also changes under POS & Hardware.
• Log in for every order. At the device you set whether the employee signs in with their PIN for every order (Yes) or once at the start of the shift (No, then there is a log out button on the screen).
• What is different from the till. Customer details and Repair are not on the handheld, and Look up a bill is under Other.
• Reservations. At the top there is also Book (today's reservations), with Restaurant Floorplan, and Reservation to create one.

Example

A restaurant with one till and two handhelds pays 2 × €5 = €10 per month for the handhelds; the first till is free. The waiter takes the order at the table, taps Save, and the till and the kitchen see it immediately.

Related

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Keywords: handheld ordering, order at the table, phone as till, mobile till, handheld hospitality, waiter handheld

How do I sign in or out on the till and the handheld?

Answer

With the Log in on the till integration every employee signs in with their own PIN on the PIN pad. On the handheld, Sign in/Sign out and Log out are in the menu at the top and in the Settings window; on the till you switch with Switch staff member. Whoever is signed in is signed out automatically after twelve hours, or fifteen minutes before the day closing time if that comes earlier.

Explanation

• Step 1. Turning it on. Turn on Log in on the till under Settings > Add-ons and give your employees a PIN under Settings > Your business > Users and permissions. The PIN pad only appears when there is at least one employee with a PIN.
• Step 2. Signing in. Enter your PIN on the PIN pad and tap the checkmark. Empty input gives "Enter your PIN first.", a wrong code "Unknown PIN." After too many wrong attempts you have to wait a moment.
• Step 3. Signing out on the handheld. Tap the Sign out icon in the menu at the top (the name of whoever is signed in is next to it) or open the Settings window via the logo. The PIN pad appears over the screen; nothing is lost. As long as nobody is signed in, the button is called Sign in and the PIN pad has a cross to go back.
• Step 4. Switching on the till. Tap the cogwheel (Settings) and choose Switch staff member. The PIN pad appears, with a cross to go back.
• Logging out. Logging out on the handheld first asks "Log out and unlink this handheld? Afterwards you need a pairing code to log in again." On the till the button is called Log out (unlink register). After logging out the device has to be linked again; signing out is therefore usually what you want.
• Automatically signed out. The till and the handheld check every minute, and immediately when you pick the device up again. The moment is the earlier of two: twelve hours after signing in, or fifteen minutes before the day closing time of your business (Settings > Money and figures > Day closing, default 06:00). Whoever signs in just before that moment is not immediately dropped again: then the next moment counts.
• Your order stays. Signing out only puts the PIN pad over the screen. If you sign in again, the till restores the order you had not saved. If a colleague signs in, your order is kept (twelve hours) until you come back.
• Auto-lock. Separately from that, a till can go to the PIN pad after a number of minutes of doing nothing, so the next employee signs in. You set that per till under Auto-lock (1 to 240 minutes). It is only possible with at least two users with a PIN; then it is on by default after 5 minutes.
• Forgot your PIN? On the PIN pad tap "Forgot your PIN? Log in with your password", log in with your email address and password and then change your PIN under Users.
• Without internet the PIN pad cannot check your PIN ("No internet. Logging in works again as soon as there is a connection.") and the till does not sign anyone out automatically.

Example

An employee signs in at 17:00 on the handheld; the day closing is set to 03:00. At 02:45 the PIN pad appears by itself, even if they are still busy. What they had not yet saved is ready again as soon as they enter their PIN.

Related

How do I order and settle with a handheld or phone?, How does the PIN pad and linking a till work?

Keywords: sign in till, sign out handheld, pin code till, switch staff member, signed out automatically, log out handheld, lock till

Can I use multiple tills, for example one for the bar and one for the terrace?

Answer

Yes. You connect each till, handheld or phone separately under Registers and hardware, and per till you set which products are on it, which printers, drawer and card terminal belong to it and which payment methods are allowed. This way you can make, for example, a bar till and a terrace till. A till beyond the first costs €15 per month (excl. VAT); the till in the dashboard does not count.

Explanation

• Step 1. Connecting. Connect each till under Settings > Till and products > Registers and hardware with Connect a POS. Give it a clear name under Display name, such as Bar till.
• Step 2. Products per till. Open the till. If Always show all products on the POS? is set to Yes, it sells everything, including products you add later. With No you choose per category which products are on this till.
• Step 3. Devices per till. Choose per till the Connected receipt printer, Connected kitchen printer(s), the Connected kitchen screen, the Connected cash drawer and the Connected payment terminal. Without a cash drawer, cash payment is not possible on that till; without a receipt printer no receipt ever comes out.
• Step 4. Payment methods and permissions per till. On the Till settings page you set Payment methods on this till (for example only card on the terrace) and Permissions on this till.
• Tables per area. With the Restaurant integration tables belong to a location (for example Terrace or Hall). In the Tables window you filter per location. There is no separate "zone" setting; you work with the tills, their products and the locations of the tables.
• Together on one table. Tills and handhelds work on the same tables. A table belongs to one device at a time; the other device sees who has it open.
• The till in the dashboard. Every store has one web till in the dashboard; that does not count as a till. If another computer opens it, you see "This till is open on another computer." with the button Continue here. A second till screen on a computer is an extra till.
• A computer that is not attached to a till. If you pay in cash or by card there, Jimani asks In which till? or Which card terminal? ("This PC is not attached to a till. Choose the till this revenue should be included in."). With Remember choice (on by default) it does not ask again until you log in again.
• Costs. The first till is free, every till beyond that €15 per month. A handheld or phone costs €5 per month per device.

Example

A café with a bar till, a terrace till and two handhelds pays €15 for the second till and 2 × €5 for the handhelds: €25 per month excl. VAT. On the terrace till there are only drinks and ice cream, and the payment method Cash is off there.

Related

What does an extra POS, handheld, kitchen screen or buzzer cost?, What can you set per till under Payment methods, Permissions, Auto-lock and Table name required?

Keywords: multiple tills, extra till, bar till terrace, points of sale, till per area, second till cost

Can I use a self-order kiosk?

Answer

Jimani has the Kiosk device: a stand or tablet on which guests order themselves via your webshop widget. You add it under Registers and hardware and choose at the device which widget is on it. In the settings of the webshop you determine whether food, takeaway and delivery are possible on the kiosk.

Explanation

• Step 1. Add the kiosk under Settings > Till and products > Registers and hardware. You can add more kiosks; each is a separate device.
• Step 2. Open the kiosk and choose under Widgets the widget you show on this stand ("The widget you show on this stand."). For a kiosk you can also add an image for the screen saver and a background.
• Step 3. In the settings of the webshop widget you set what is possible on the kiosk: Show food option on the kiosk, Takeaway active for an order via the kiosk, Deliver actively for an order via the kiosk, and Show items that are out of stock in the Kiosk.
• The orders. An order from the kiosk is in your orders; in the details of the order it says under Ordered via: Kiosk.
• Printing. A kiosk can serve as a printer for receipts; with a test receipt you see "The receipt was sent to the printer."

Example

A lunchroom puts a tablet as a kiosk at the entrance with the webshop widget Lunch. Takeaway is on, delivery off. Guests order themselves and the order is in the list with Ordered via Kiosk.

Related

Can I use multiple tills, for example one for the bar and one for the terrace?

Keywords: kiosk, self-order kiosk, order kiosk, order yourself, kiosk tablet, ordering stand

How do I look up an earlier receipt and print it again?

Answer

Choose Other > Look up a bill. The last receipt of this till is then in the receipt box; with the arrows you page further back. Tap Print receipt to print it again. A paper receipt you scan in the Scan the receipt box at the top. A bill for the guest before they pay you print with the little printer icon next to the payment buttons.

Explanation

• Step 1. Tap Other > Look up a bill. If there is nothing else under Other, Look up a bill is a separate button next to Miscellaneous.
• Step 2. Under the receipt you see the order number, the date and time, the amount, Paid or Outstanding, the table and which receipt it is (for example 1 / 25). Page with the arrows to the left (older) and right (newer).
• Step 3. Choose what you want to do. Receipt details (the i sign) shows payment method, order number, date, order method, user and table. Print receipt sends the receipt to the printer again ("The receipt was sent to the printer."). Credit (for a paid receipt) or Delete (for an open receipt) opens the receipt with the trash on. Pay is only shown for a receipt that is still outstanding.
• Step 4. Done? Tap the red cross at the top right (Close the lookup) and you are back on an empty till.
• Scan the receipt. Scan the barcode of a receipt in the Scan the receipt box; the receipt opens immediately. In the Jimani app on a device with a camera you can also do that with the camera.
• Bill for the guest. The little printer icon next to the payment buttons prints the receipt that is currently on the screen, without payment method, order time, order method and user, because nothing has been paid yet. If nothing is open, you see "Nothing is open yet to print."
• Unprinted receipts. If a customer receipt did not come out of the printer, the till tries again by itself for half an hour. After that it is under Other at Unprinted receipts.
• No printer. If no receipt printer is connected to the till, or No printer is set to Yes, there is no printer icon. If printing fails, you see for example "Connect the printer to the system" or "The selected printer was not found."
• Without internet you only search through Order overview (or Search order) the receipts of today of this till and print them again.

Example

A guest asks an hour later for a receipt for their employer. You choose Other > Look up a bill, page back three receipts until you see their amount, and tap Print receipt.

Related

How do I take back an item or credit a paid receipt at the till?, What is on the receipt?

Keywords: reprint receipt, lost receipt, find old receipt, look up a bill, copy of receipt, scan receipt

Which devices does Jimani work on?

Answer

Jimani works on a Jimani POS screen, on a tablet as a POS, on a phone or handheld for ordering at the table, in the browser of a computer or laptop (the web POS) and as a program on a Windows computer (POS for Windows). An iPad or iPhone is not listed as a device type in Jimani.

Explanation

You pair each device with a pairing code, and it then appears under Settings > Till and products > Tills and equipment, on the Connected devices tab.

Device	What it is for	How to get it running
Jimani POS screen (for example the X80-EU, or the X80D-EU with a second screen for the customer)	The fixed POS	POS app on the device, pair with a pairing code
Tablet	The POS on an ordinary tablet, without a built-in printer	POS app, pair with a pairing code
Phone	Ordering at the table on a phone (handheld)	POS app, pair with a pairing code
Handheld (for example the Sunmi L3)	Ordering and settling at the table	POS app, pair with a pairing code
Computer or laptop (web POS)	The POS in the browser	POS button in the dashboard, or Add External Device > Web POS
Windows computer	The POS as a program	Turn on the POS for Windows add-on and download the installation file
Kitchen screen	Orders in the kitchen	Pair with a pairing code; the Kitchen screen add-on must be on
Self-order kiosk	Guests order themselves	Pair with a pairing code in the app

You also connect: receipt printers, cash drawers, buzzers and card terminals (PAX A35 or PAX A920-PRO via Mollie, and the Mollie Tap for Tap to Pay).

• What it costs. The first POS is free and the web POS in the dashboard does not count as a POS. An extra POS costs €15 per month, a handheld or phone €5, a kitchen screen €5 and a POS screen with buzzer €10 (all amounts excl. VAT). See What does an extra POS, handheld, kitchen screen or buzzer cost?.
• iPad and iPhone. These are not in the list of device types. We do not promise that the web POS works well in the browser of such a device.
• Receipt from a tablet or phone. If the device has no printer of its own, you print on a printer in your network. See How do I print a receipt if my tablet or phone has no printer?.

Example

A café has a Jimani POS screen at the bar, two phones as handhelds on the floor and the web POS on the owner's laptop. The phones cost 2 × €5 = €10 per month. The first POS and the web POS cost nothing extra.

Related

How do I install POS for Windows?, Can I install this myself and pair my devices myself?, How does the Connected devices screen work in Jimani?

Keywords: which devices, POS on tablet, POS on phone, POS on windows, web POS, ipad POS, handheld

How do I install POS for Windows?

Answer

In the dashboard, under Settings > Add-ons, turn on the POS for Windows add-on and then open the settings of that tile. Then you download the installation file. Install it on your Windows computer and pair the POS with a pairing code.

Explanation

• Step 1. Go to Settings > Add-ons and find the POS for Windows tile. Click Turn on.
• Step 2. Click the Open settings icon on the tile. As long as the add-on is off, this takes you back to Add-ons. Once it is on, the download of the file Jimani-Kassa-installeren.exe starts.
• Step 3. Install the program on the Windows computer or Windows POS.
• Step 4. In the dashboard go to Settings > Till and products > Tills and equipment and click Connect a POS. Type the 6-character code into the program. The code works for a quarter of an hour and only once.
• Printer. The program works with a receipt printer via USB or via the network.

The POS for Windows add-on itself costs nothing per month. If the computer counts as a POS (a POS screen), the usual rule does apply: the first POS is free, an extra POS costs €15 per month excl. VAT.

Example

A shop with a Windows POS at the counter turns on POS for Windows, downloads the file, installs it and pairs it with the code from Connect a POS.

Related

Which devices does Jimani work on?, Can I install this myself and pair my devices myself?

Keywords: pos for windows, install windows pos, download pos program, pc pos, pos installation file

Can I install this myself and pair my devices myself?

Answer

Yes. You pair a POS, handheld, tablet, phone or kitchen screen yourself with a pairing code from the dashboard, and you add a receipt printer, cash drawer or buzzer yourself under Add External Device. You do not need an engineer to pair in Jimani.

Explanation

• Step 1. Go to Settings > Till and products > Tills and equipment and click Connect a POS. You see a 6-character pairing code (without 0, O, 1, I and L, so you do not mistype anything).
• Step 2. Type the code into the POS app on the device. The code is valid for a quarter of an hour and works once. If two people create a code at the same time, they get the same code as long as it is still valid for at least five minutes.
• Step 3. The window waits for the device (Waiting for the point of sale...). Once it is paired, it reports The point of sale is paired and the device appears in the Connected devices list.
• SMS. If SMS is on and your own mobile number is confirmed, you can send the code to your phone with the button Send by text to my phone. If the SMS cannot be sent, the code goes by email.
• Recognition. Jimani recognises a known device by its model name and immediately creates it with the right type. If Jimani is not sure, the app asks what the device is.
• Pairing the same device again returns the same device, with its own settings.
• Computer or laptop. No code is needed: when adding, choose Web POS (This computer as a till), or open the POS in the dashboard. There is one web POS per business.
• Kitchen screen. Pairing a new kitchen screen only works if the Restaurant, Courses and Kitchen screen add-ons are on. Otherwise Jimani refuses it and the code stays unused.
• Card terminals. Once Mollie is connected, Jimani fetches your card terminals and Taps itself when you open Connected devices. You add a Tap with Connect Tap to Pay.
• Printer, cash drawer, buzzer. Click the green plus. Choose the type (Printers, Cash register or Buzzers), then the device. A printer needs an IP address, or a USB cable to the POS.

Physically setting up and connecting cables and network is outside Jimani.

Example

You buy a tablet for the bar. You click Connect a POS, get code K7M2PQ, type it into the app and after a few seconds the tablet is in your list. Then, on the tablet, you choose which receipt printer belongs to it.

Related

Which devices does Jimani work on?, How do I connect a receipt printer and use multiple printers?, How does the Connected devices screen work in Jimani?

Keywords: install yourself, pair POS, pairing code, pair device, without engineer, connect new POS, pair tablet

How do I connect a receipt printer and use multiple printers?

Answer

Under Connected devices, click the green plus, choose Printers and under What is this printer for? choose Till receipts or Kitchen tickets. You can connect several printers: one POS printer for the customer receipt and one or more kitchen printers for the kitchen and bar.

Explanation

• Step 1. Go to Settings > Till and products > Tills and equipment and click the green plus (Add External Device). Choose Printers (Receipt and kitchen printers) and then the model.
• Step 2. Choose Till receipts or Kitchen tickets. A printer is one or the other: a till receipt is a different receipt from a kitchen ticket.
• Step 3. Give the printer a Display name.
• Step 4, till receipts. Is this printer connected to the POS with a USB cable? Choose Yes for a cable, No for a network printer and then enter the IP address. If needed, choose the cash drawer (Which cash drawer?).
• Step 4, kitchen tickets. Only the IP address: a kitchen printer with a USB cable to the POS is not possible. Then you choose which products come out (Products for this kitchen).
• Step 5, till receipts. Optionally an image, the Header text on the receipt and the Footer text on the receipt.
• Connecting to the POS. Open the POS screen under Connected devices. Under Connected receipt printer you choose the printer for the customer receipt. Under Connected kitchen printer(s) you choose one or more kitchen printers; with the plus you add one.
• Products per kitchen printer. Which products go to which kitchen printer, you set on the kitchen printer itself. Of an order, only those products appear on that kitchen ticket. This way a drink goes to the bar and a dish to the kitchen.
• More than one POS. Each POS has its own choice of POS printer and kitchen printers.

Example

A restaurant has an Epson receipt printer at the POS (Till receipts) and two kitchen printers: Kitchen (dishes) and Bar (drinks). The POS screen gets both under Connected kitchen printer(s), and an order splits automatically.

Related

How do I set up the kitchen ticket?, Which cash drawer opens and how do I connect it?, How do I print a receipt if my tablet or phone has no printer?, How does the Connected devices screen work in Jimani?

Keywords: connect receipt printer, multiple printers, kitchen printer, bar printer, POS receipt printer, ip address printer, usb printer

How do I print a receipt if my tablet or phone has no printer?

Answer

Set No printer to Yes on the device if it never needs to print a receipt. If you do want a receipt, the POS chooses the printer in your network at checkout: you get the question On which printer? and Jimani remembers your choice.

Explanation

• No printer. Open the device under Settings > Till and products > Tills and equipment. Set No printer to Yes: this device then does not try to print a receipt and you get no message that the printer was not found. It is available for POS screens and handhelds and saves immediately.
• A receipt from another printer. If the device has no printer of its own, the POS first looks for the printer you remembered earlier. If there is none, you get On which printer? with the text This device has no printer of its own. Choose the printer for the receipt.
• Remember choice. Below the list is the switch Remember choice, on by default. Then the POS no longer asks. If there is only one printer, the POS chooses it itself.
• What goes on the receipt. It is the same customer receipt; you only choose the printer.
• Always a receipt or choose. With Always print a receipt you decide whether a receipt goes out without asking. If this is set to no, you choose Print receipt or No receipt at checkout.

Example

A tablet sits behind the bar without a printer. The receipt printer is at the main POS. The bartender settles, chooses the receipt printer of the main POS once with Remember choice on, and the next receipts come out there automatically.

Related

How do I connect a receipt printer and use multiple printers?, Is the order number on the receipt and can I put it large at the top?, What is on the receipt?

Keywords: tablet without printer, print receipt tablet, phone receipt, no printer, choose printer, receipt to other printer

Is the order number on the receipt and can I put it large at the top?

Answer

Yes. The receipt number and the date and time are always on the receipt; you cannot turn them off. If you also want the number large at the top right, turn on Receipt number at the top of the receipt on the printer. A buzzer number on the receipt is a separate setting.

Explanation

• Always on the receipt. On the printer there is the line Receipt number and date/time are always on the receipt (cash register law). The order number and the order time are fixed; you cannot turn them off.
• Large at the top right. Open the receipt printer under Settings > Till and products > Tills and equipment. Under What goes on the receipt? you find Receipt number at the top of the receipt (Large, top right). By default this is No.
• What you can turn off. Payment method on the receipt (Cash, card or otherwise), Order method on the receipt (Till, online or handheld) and User on the receipt (Who rang up the order). All three are on by default.
• Also on a receipt from a tablet. If a tablet or phone prints on another printer, the order number appears on the customer receipt that comes out there. See How do I print a receipt if my tablet or phone has no printer?.
• Buzzer number. If you also want the number of a buzzer at the top of the receipt, see How do I use buzzers at the till?.

Example

A takeaway business turns on Receipt number at the top of the receipt. On every receipt the number is now large at the top right, so the guest can read it from a distance when collecting.

Related

What is on the receipt?, How do I use buzzers at the till?, What can you set on a receipt printer or kitchen printer?

Keywords: order number on receipt, receipt number at top, large receipt number, what is on the receipt, pickup number, number on receipt

Which cash drawer opens and how do I connect it?

Answer

Add the cash drawer via the green plus > Cash register. Then connect it to the receipt printer (Which cash drawer?) or to the POS screen (Connected cash drawer). When a customer pays cash, that drawer opens. A drawer is connected to one device at a time.

Explanation

• Step 1. Go to Settings > Till and products > Tills and equipment, click the green plus and choose Cash register (Cash drawer and wallet). Choose the cash drawer and give it a name.
• Step 2, via the printer. Open the receipt printer. Under Which cash drawer? you choose the cash drawer that is attached to this printer and opens when you pay cash.
• Step 2, via the POS screen. Open the POS screen. Under Connected cash drawer you choose the drawer, or None. If you choose None, you cannot pay cash on this POS, only by card. This choice only appears if a cash drawer has been created.
• One drawer, one device. If you choose a drawer that is already connected to another device, that other device releases it. In the list, the drawer is therefore followed by currently at and the name of the device it is currently connected to.
• Open cash drawer under Other? On Yes, there is an Open till button under Other on the POS. Tapping the logo at the top left twice also opens the drawer, even if this is set to No. By default this is No.
• When booking money. A deposit or withdrawal at Cash also opens the drawer; see How do I book money in or out of the cash drawer?.

Example

You have two POS devices and one cash drawer. You first connect the drawer to POS 1. If you then choose it on POS 2, the list shows currently at POS 1 after the name, and POS 1 then has no drawer anymore.

Related

How do I connect a receipt printer and use multiple printers?, How does the Connected devices screen work in Jimani?

Keywords: connect cash drawer, cash drawer does not open, open cash drawer, pay cash drawer, no cash drawer, drawer on printer

How do I set up the kitchen ticket?

Answer

Open the kitchen printer (What is this printer for? is set to Kitchen tickets) under Connected devices. There you choose which products come out, which language the ticket is in, what is on the ticket and in which order the items appear.

Explanation

• Products for this kitchen. Choose which products come out here. Of an order, only those products appear on this kitchen ticket.
• Kitchen ticket language. Default is Language of the business. If you choose another language, product names and options are translated; guest comments never are.
• Content of the kitchen ticket. This choice only appears if the Courses add-on is on. You choose from four forms:
• This course, own: only the course that is going to the kitchen now, with only the items of this printer. This is the default.
• This course, all: only the current course, with all items of that course, including those of other printers.
• Full ticket, own: the whole order with the items of this printer. The current course is at the top, what is still waiting below it, what has already been served at the bottom with a tick.
• Full ticket, all: the whole order with all items, arranged in the same way.
• Order on the kitchen ticket. Entry order (default): the items in the order in which the waiter rang them up. Or Register order: as they appear on the POS, first the order of the categories, within them that of the products.
• Connecting. The printer only works for a POS once you choose it on the POS screen under Connected kitchen printer(s).

Example

The bar prints only drinks and chooses This course, own with Entry order. The kitchen chooses Full ticket, all, so the cook sees which courses are still to come.

Related

How do I connect a receipt printer and use multiple printers?, How does the kitchen screen work?

Keywords: kitchen ticket, set up kitchen printer, kitchen ticket language, kitchen ticket order, courses kitchen ticket, bar printer

How does the kitchen screen work?

Answer

The kitchen screen shows the orders for the kitchen as cards. The cook taps a product to move it from New to In progress and then to Done, and completes the order once everything is done. You pair the screen with a pairing code; a kitchen screen costs €5 per month per screen (excl. VAT).

Explanation

• Pairing. Click Connect a POS and type the code on the screen. If Jimani does not recognise the device, the app asks what it is: choose Kitchen screen. A new kitchen screen only works if the Restaurant, Courses and Kitchen screen add-ons are on. Courses costs €10 per month (free until 1 January 2027 if you already use it).
• Which orders. You connect the kitchen screen to a POS under Connected kitchen screen (The kitchen screen on which the orders of this till appear). On the kitchen screen under Connected devices, you choose under Products for this kitchen which products come out.
• Card. Each order is a card with the items and options, the table or location, the number of guests, the waiter, the time of the order and the type of order (Eat here, Pickup or Delivery). The screen refreshes itself every 10 seconds.
• Tapping products. Tap a line or the tick: New becomes In progress, In progress becomes Done. If you tap Done, it goes back to In progress.
• Everything at once. If a card has more than one item, small buttons above the items let you set all items at once to in progress, done or back.
• Hold. With the Hold button at the top (which then reads Hold: on) you turn on hold mode. Then tap an item to put it on hold; you see the message Item ON HOLD. If you tap it again, the hold disappears (Hold removed). If you tap an item on hold while hold mode is off, you get Turn on Hold mode to change the held items. Below the card are the states New, In progress, Done and Hold; they show which state the order is in.
• Completing. Open the Done tab. If all items of an order are done, the button under the card is green and reads Completed. As long as something is not done yet it says Partially Ready and you cannot complete. A completed order is on the Finished tab.
• Tabs. At the top are All, New, In progress, Done, Hold and Finished, each with a count. An order with items in two states appears in both tabs.
• Courses. With the Courses add-on the whole ticket is on the screen, per course. What has not been called yet is dimmed. As long as a course is waiting to be called, you cannot complete the order.
• Light or dark. With the Light or dark button at the top you switch the colours. The screen remembers your choice on that device; the default is dark.
• Cancelled. A cancelled order disappears from the kitchen screen.

Example

An order for table 4 comes in with two dishes. The cook taps both: In progress. When the first is done he taps it again: Done. When the second is done as well, he opens the Done tab and chooses Completed; the card goes to Finished.

Related

Kitchen screen or kitchen printer: which suits me?, How do I follow the status of an order and how does the kitchen screen work?, How do I set up the kitchen ticket?, What does an extra POS, handheld, kitchen screen or buzzer cost?, How does the kitchen screen's screen work?

Keywords: kitchen screen, kds, kitchen display, orders kitchen screen, kitchen screen in progress done, courses kitchen screen

Kitchen screen or kitchen printer: which suits me?

Answer

You can use either, and even side by side. A kitchen printer prints a ticket per order and is available without an extra add-on. A kitchen screen lets the cook keep track of orders on the screen (New, In progress, Done) and requires the Restaurant, Courses and Kitchen screen add-ons, at €5 per screen per month.

Explanation

	Kitchen printer	Kitchen screen
What you see	A ticket with the products for that kitchen	A card per order on a screen
Tracking	Not on the ticket itself	The cook taps New, In progress and Done and completes
Pairing	Add External Device > Printers > Kitchen tickets	Pairing code, like a POS
Where you choose it	On the POS screen under Connected kitchen printer(s) (more than one is allowed)	On the POS screen under Connected kitchen screen (one)
Products	Products for this kitchen, per printer	Products for this kitchen, per screen
Options	Language, Content (with Courses) and Order of the kitchen ticket	Light or dark, tabs and hold mode on the screen
Costs	No add-on needed	€5 per screen per month, plus Courses €10 per month (excl. VAT; free until 1 January 2027 if you already use it)

• Both at the same time. A POS screen can have one kitchen screen and several kitchen printers. This way a dish goes to the kitchen screen and a drink to the receipt printer at the bar.
• Which products. You choose on each device which products come out. Of an order, only those products appear on that device.
• Courses. If you want starters, mains and desserts called separately, you need Courses. Then the kitchen screen shows the whole ticket per course, and a kitchen ticket can show the current course or the whole ticket.

Example

A restaurant with one kitchen chooses a kitchen screen for the cook and a receipt printer in the bar for the drinks. The cook taps dishes when they are done; the bar simply tears off the ticket.

Related

How does the kitchen screen work?, How do I set up the kitchen ticket?, Which features cost money?

Keywords: kitchen screen or printer, kitchen printer, kds, kitchen ticket or screen, kitchen screen costs, bar printer

Can I show different products on each POS?

Answer

Yes. Open the POS screen under Connected devices and set Always show all products on the POS? to No. Then you choose per category which products this screen sells. On Yes the screen automatically sells every product of your business.

Explanation

• Step 1. Go to Settings > Till and products > Tills and equipment and click the POS screen.
• Step 2. Set Always show all products on the POS? to No. If this is on yes, this screen automatically sells every product of the business, including a product you add or remove later. If it is on no, you choose per category which products are sold here.
• Step 3. Click Next. You get a page per category. Choose the products, or use Select all for a whole category or Add all products for everything. Click Save.
• New product. If the choice is on No, a product you create later does not automatically appear on this screen. You add it here.
• Only for a POS screen. The question appears for POS screens whose point of sale has categories.
• Which module. If your business sells more than one kind (for example POS and webshop), you choose under Point of sale which module this screen sells.
• Images. With Images with the items set to No you only see the name and the price. That is calmer and faster.
• Stock. The questions Hide stock on the till and Show items that are out of stock only appear if the stock module is on.

Example

The bar only sells drinks and the kitchen only dishes. On the bar POS you set Always show all products on the POS? to No and choose only the categories Beer, Wine and Soft drinks.

Related

What can you set on a POS screen, handheld, tablet or phone?, How do I connect a receipt printer and use multiple printers?

Keywords: products per POS, different products on POS, assortment per POS, bar and kitchen POS, choose products POS screen

Why is my device green or red under Connected devices?

Answer

The dot at the top right of the tile of a POS, handheld, phone or kiosk is green if the device has had contact with Jimani in the last three minutes, and red if not. The tile also shows which app version the device is running and when you last saw it.

Explanation

• Green or red. Green if the device has an open connection with Jimani, or reported in during the last three minutes (the app reports in every minute), or if the POS screen was still open in that time. Otherwise red. Printers, cash drawers and kitchen screens do not have this dot.
• App version and last seen. At the bottom left of the tile it says for example 1.0.87 · 4 min ago. If you hover over it, you see App version and the time at which the device last reported in. The text turns orange if the device has not reported in for ten minutes.
• POS app not connected – restart the app. This orange message appears if the POS screen is still open but the POS app has not reported in for two minutes. No receipts will come out then. Restart the app on the device.
• Printer not found — N receipts waiting. This message appears if the POS cannot find its USB receipt printer. The receipts keep waiting and come out automatically as soon as the printer is back. The message stays for a quarter of an hour and does not appear with No printer.
• Belongs to old account. This card terminal belongs to your previous Mollie account.
• Brand and model. Under the name is the brand and model as the device reports it, when pairing and at every start.
• Receipt printing status. Open a POS or printer and expand Receipt printing status at the bottom. You see per receipt when it was Sent, after how long it was Printed, how many Attempts there were and What went wrong. A receipt can be Sent, Printed or Failed.

Example

At the bar a tablet is red with the orange message POS app not connected – restart the app. You close the app, open it again, and after a minute the dot is green.

Related

How does the Connected devices screen work in Jimani?, How do I print a receipt if my tablet or phone has no printer?

Keywords: device offline, POS red dot, POS not connected, app version POS, printer not found, receipts waiting

How do I set up the customer display?

Answer

If your POS has a second screen for the customer (such as the X80D-EU), open the POS screen under Connected devices and go to the Customer display step. There you choose the logo, the line under the logo, the welcome text, the font, the text size and the background. You see a preview right away.

Explanation

• Where. Settings > Till and products > Tills and equipment, click the POS screen. The Customer display preview step only appears for a POS with a second screen.
• Logo. With Show logo you choose Yes or No. Logo size is Small, Medium (default) or Large. Leaving Own logo for this screen empty means: your business's logo.
• Line under the logo. By default your business's email address. Enter something yourself, for example a phone number or website, at most 100 characters. Leaving it empty gives your business's email address.
• Welcome text. Leaving it empty gives the default text in the language of the POS. A text of your own can be at most 60 characters.
• Font. Inter (default), Poppins, Georgia or Arial.
• Text size. Small, Normal (default) or Large.
• Background. The colour when nothing is being ordered: Light (default), Dark or Blue. Blue uses the colour from your house style.
• Save. At the bottom is Save.

Example

A bakery sets Line under the logo to its phone number, leaves the welcome text Welcome to the bakery! as it is and chooses the Blue background.

Related

Which devices does Jimani work on?, What can you set on a POS screen, handheld, tablet or phone?

Keywords: customer display, second screen POS, welcome text customer display, logo customer display, x80d, dual POS screen

How do I have the day closing made and emailed automatically?

Answer

Go to Settings > Money and figures > Day closing and click the cog at the top right (End-of-day settings). Set Automatic day closing to Yes and choose the End-of-day closing time. Set Email the end-of-day closing automatically to Yes and enter the email addresses. By default Jimani closes every night at 06:00.

Explanation

• Step 1. Open Day closing and click the cog. The window is called End-of-day settings.
• Step 2. Set Automatic day closing to Yes. Then the night round closes the day every day at the chosen time, on your business's clock. This is on Yes by default.
• Step 3. Under End-of-day closing time enter a time as hh:mm, for example 04:00. Choose a time after closing, so the day is really over. By default that is 06:00.
• Step 4. Set Email the end-of-day closing automatically to Yes. After every day closing the financial overview (pdf, with the Excel attached) goes to your addresses. This applies to the automatic and to a manual day closing.
• Step 5. Under Email addresses enter one or more addresses. Separate multiple addresses with a comma. Click Save.
• Mailing again. If you count the cash after closing (see How does the day closing and counting the cash work?), the email goes out once more as soon as all drawers have been counted, now with the cash difference and the amount skimmed off.
• Fixed change. Under the same settings are Fixed change in the drawer and Change per drawer. These save immediately when you change them.
• Error messages. Enter a time as hh:mm. means the time is not valid. Enter at least one email address. appears if emailing is on without an address. This is not a valid email address: ... names the address that is wrong.

Example

A restaurant closes its doors at 02:00. The owner sets the End-of-day closing time to 04:00 and enters his own address and that of the bookkeeper. Every morning the overview is in both mailboxes.

Related

How does the day closing and counting the cash work?, How do I make a day closing myself and how do I download, email or print it?, How does Day closing work in Jimani?

Keywords: automatic day closing, email day closing, day closing time, z report email, day closing bookkeeper, day closing 06:00

How do I make a day closing myself and how do I download, email or print it?

Answer

Go to Settings > Money and figures > Day closing, click the plus and choose Save. Jimani closes from where the previous closing ended until now. In the list you can then download the Excel or Pdf, email it or print it.

Explanation

• Step 1. Open Day closing and click the plus at the top right. The window is called Day closing.
• Step 2. Leave Day close of the full day on. Then you only see Date from. If you turn it off, Date to, Time from and Time to are added (in steps of 15 minutes).
• Step 3. If needed, choose a Point of sale (Select all), a Type (Full, Financial or Reservation) and a user under Users (All users). Click Save.
• What Jimani determines itself. A closing always starts exactly where the previous one ended, without a gap and without overlap, and ends at the latest now. What you choose for the date can therefore not change that. If there is nothing new to close, nothing happens. Double-clicking does not create a second closing.
• Count the cash. If The cash is counted is on, the Count the cash screen opens right after saving.
• The list. Per closing you see Date, Date to, Point of sale, Type, Users, Revenue and Total VAT, with the Total at the bottom.
• Excel and Pdf. Click the Excel or pdf icon in the line. The pdf is called Download PDF.
• Email. Click the envelope icon. Enter an email address and click the send icon. You get The email has been sent, or The email could not be sent. Under Download there is also Download PDF.
• Print. The printer icon in the line prints the closing on the receipt printer or on the POS where you work. It only appears if there is a receipt printer or a POS that can print it.
• On the POS itself. If you work in the POS view, you only see Print; Excel, Pdf and Email are on the computer.
• Print list. The printer icon above the list prints the list as it appears on the screen as an overview. See How do I print a list or overview?.

Example

At 23:30 you want to close the day. You click the plus, leave Day close of the full day on and choose Save. The closing runs from the previous closing to 23:30. You click the pdf icon and send it to your bookkeeper.

Related

How does the day closing and counting the cash work?, How do I have the day closing made and emailed automatically?, How does Day closing work in Jimani?

Keywords: make day closing, download z report, day closing pdf, day closing excel, email day closing, print day closing

How do I download the POS audit file and check the cash register journal?

Answer

As the owner, go to Settings > Money and figures > Day closing. With the button POS audit file (Dutch Tax Authority) you choose a period and download the file. With the button Cash register journal you check whether the chain of receipts is still intact.

Explanation

• Who. You only see both buttons as the owner of your business. An employee or manager does not see them.
• POS audit file (Dutch Tax Authority). This is the file you give to the Belastingdienst during an inspection: all receipts, credits, practice receipts and closings of the POS over a period. The button is not in the POS view but on the computer.
• Step 1. Click POS audit file (Dutch Tax Authority). Under From choose the first day and under Up to and including the last day. With the minus and plus sign you can go a day back or forward. By default the previous calendar year is filled in, because that is what the Belastingdienst usually asks for.
• Step 2. Click the download button. The file goes to your downloads.
• Period. Calendar days on your business's clock; the end date is included. At most one year per file.
• VAT number. If your business's VAT number is missing, you see the message The business's VAT number is missing. Enter it in the company details; the Belastingdienst expects it in the audit file.
• Cash register journal. Click Cash register journal. Every closed receipt, settlement and POS event is tied to the previous one with a hash. If something changes afterwards, or a receipt disappears, the chain breaks at that place. You see the Chain status: Chain intact, or Break at receipt or Break at link with the location. Jimani checks the chain every night. With Check now you do it immediately, from the beginning.
• Chain details. You see, among other things, Links in the chain, Last checked, Start hash, Last hash, Not in the chain yet and Modified receipt lines.
• Numbering per register. Each POS numbers its receipts without interruption, next to the receipt number. You see the numbering per POS, and Gaps if numbers are missing. With no problems it says No gaps.
• Not checked yet. This is how the status looks before the first check. If it says The hash chain is not yet turned on for this environment, the chain has not been enabled there yet.

Example

The Belastingdienst asks for the POS data over 2026. In POS audit file (Dutch Tax Authority) you set From 01-01-2026 and Up to and including 31-12-2026 and click download. First you check with Cash register journal whether it says Chain intact.

Related

Does the Jimani POS meet the requirements of the Belastingdienst (Dutch Tax Authority)?, How does the day closing and counting the cash work?, How does Day closing work in Jimani?

Keywords: POS audit file, xaa, cash register journal, hash chain, belastingdienst POS inspection, chain intact, receipt gaps

Can I let customers buy tokens or drink vouchers?

Answer

Yes, with the Pay with tokens add-on (free). Turn it on under Settings > Add-ons. Then you set up your token under Settings > Money and figures > Pay with tokens: a name, the price per token and how many tokens an item costs. A business has one token.

Explanation

• Step 1. Turn on Pay with tokens under Add-ons. Then Tokens appears under Money and figures.
• Step 2. Open Tokens. As soon as the add-on is on, Jimani creates one token itself with the name Token. Click the tile of your token. The window is called Edit token and has 3 steps, or 4 if not everything costs the same.
• Step 3, What it is. Enter the Name and optionally EAN or SKU.
• Step 4, Questions. Answer three questions with Yes or No: Do you also sell half tokens? (the quantity then goes in steps of a half), Does a customer get a discount when buying more at once? (then you can add a price tier to the price) and Does everything cost the same number of tokens? If Yes, you enter How many tokens does an item cost?; that applies to everything you sell. If No, a step is added for the price per product.
• Step 5, Price. Enter the Price per token and choose a product group under Which VAT rate does a token fall under?. Under Popular quantities you set up to five quantities; they also appear on the POS. Under Price tier you add lines: from a certain number of pieces, a token costs less.
• Step 6, Price per product. Only with No on Does everything cost the same number of tokens?. Enter per product how many tokens it costs. If you leave a product empty, you cannot buy it with tokens. With Fetch list and Import list you work with an Excel file.
• Save. On the last step you choose Save.
• Currency settings. If Import and export is on, above the tile there are Currency settings with Choose a file to import an Excel and a button to export.

Example

A playground sells the token Play token for €1.00, with the popular quantities 5, 10 and 25. Every attraction item costs 2 tokens (Does everything cost the same number of tokens? is set to Yes).

Related

Which features cost money?, How do Tokens work in Jimani?

Keywords: tokens, drink tokens, consumption tokens, drink vouchers, pay with tokens, play tokens, punch card

How do I create or change a product?

Answer

Go to Point of sale and products, click the blue plus button and choose Products. On the first page enter the name, the price, the VAT group and optionally the EAN Code and a photo, choose the category and click Save. You change an existing product by clicking it in the Products tab.

Explanation

• Step 1. Open Point of sale and products in the left-hand menu and click the blue plus button (Add) at the top right. In the window What would you like to add, choose Products.
• Step 2. Under Basic details enter the Name (at most 50 characters) and optionally a Description. With multiple languages you do this per language.
• Step 3. Under Price and barcode enter the Price, including VAT, and choose the VAT group. The EAN Code is needed if you work with a scanner.
• Step 4. Optionally add a photo under Image. A product has a photo.
• Step 5. Click Next and choose the Categories the product should be in. There can be more than one.
• Step 6. On the page Parts of this product you use Yes or No to turn on what else you want to fill in: options, extra information, supplements, variants, related products, labels and allergens. What you leave on No is skipped.
• Step 7. Click Next until the last page and choose Save.
• Changing. In the Products tab, click the product. For a quick change of name, VAT group or price, use the pencil (Edit) above the list and change it in the list itself; do not forget the save icon.
• Switching off temporarily. Click the three dots (Actions) behind the product and choose Deactivate. With Activate you put it back. Create a Copy or Send to Trash are in the same menu.
• Stock. You do not manage that in this window, but on the Stocks tab.

Example

You create Cappuccino for €3.20 in the VAT group Low rate and put it in the category Hot drinks. On the page Parts of this product you leave everything on No: the product goes into the shopping cart with one tap.

Related

What can you set for a product?, How does the Point of sale and products screen work?, How do I import or export my products with Excel?

Keywords: add product, create product POS, edit product, change price, switch off product, add item, menu

How do I create categories and organise my products?

Answer

Go to Point of sale and products > Categories, click the blue plus button and choose Categories. Give the category a name, a description and an image and on the second page choose which products belong to it. A product can be in more than one category.

Explanation

• Step 1. Open the Categories tab in Point of sale and products, or choose the plus button and then Categories.
• Step 2. Enter the Name (at most 50 characters). The name appears at the POS and when reserving.
• Step 3. Add an Image, so you recognise the category at the POS.
• Step 4. Click Next and choose the Products that hang under the category. With the cross you take a product off again.
• Step 5. Click Save.
• Afterwards. For an existing category you can add or remove products on the same page, or on the product itself under Categories.
• Many at once. With Select Excel file and Export categories you read in categories or download them (if Import and export is on).
• Middle layer. If you want another layer below a category, such as Phone › Samsung, see What are subcategories and how do I create them?.

Example

You create the category Drinks with a photo of a glass, hang Cola, Coffee and Tea under it, and also put Coffee in the category Hot drinks.

Related

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Keywords: create category, POS categories, organise products, organise menu, product group, category image

What are subcategories and how do I create them?

Answer

A subcategory is a middle layer below a category, such as Phone › Samsung and Phone › iPhone. At the POS, after a main category you first see the subcategories as tiles. The Subcategories feature costs €5 per month (excluding VAT).

Explanation

• Step 1. Turn on the Subcategories feature under Settings > Add-ons. The Subcategories tab then appears under Point of sale and products.
• Step 2. First create your main categories. If there is no category yet, the window says: Create a category first.
• Step 3. On the Subcategories tab click Create and give the subcategory a Name. Do not use the characters › and > in the name.
• Step 4. Under Main categories tick where the subcategory belongs. If Samsung has both Phone and Cases as main category, tick both: you create the subcategory once.
• Step 5. For each ticked main category choose the products that fall in the subcategory and click Save.
• Number. Every combination, such as Phone › Samsung, gets its own number. In an import file you can use the combination by name (Main › Sub).
• Deleting. Jimani asks Delete subcategory? and says that the products stay in the main category.

Example

A phone shop has the category Phone with the subcategories Samsung and iPhone. At the POS the employee taps Phone, sees the tiles Samsung and iPhone and then chooses the device.

Related

What can you set for subcategories?, How do I create categories and organise my products?

Keywords: subcategory, subcategories, middle layer category, phone samsung, category under category, main category

How do I import or export my products with Excel?

Answer

First make an export: on the Products tab click Export products. Edit the Excel file, choose it with Choose a file and click the import icon next to it. Jimani recognises existing products by the EAN code, and if that is empty by the name. Import and export is free.

Explanation

• Step 1. Open Point of sale and products > Products. If you do not see the block Select Excel file, turn on the Import and export feature under Settings.
• Step 2. Click Export products. You get an Excel file with all your products.
• Step 3. Edit the file or add lines. At minimum the name, the price and the VAT group (idProductGroup) are needed; the rest may be missing.
• Step 4. Choose the file at Choose a file and click the import icon. Afterwards Jimani says how many lines succeeded and which did not.
• Recognition. If the EAN code of a line already belongs to a product, that product is updated. If the EAN code is empty, Jimani searches on the name. Otherwise a new product is created.
• Empty cells. An empty cell changes nothing: what was there stays. You clear things on the screen.
• Photo. A product has a photo. If the file contains a link to an image, it becomes the photo if the product does not have one yet; if fetching fails, the old photo stays.
• Categories. A line can name categories; an empty cell does not remove the product from its categories.
• Unit. With Price per unit, "piece" sets the product back to per piece. An unknown unit is refused.
• Supplements and related products. These are not in the product file but in a file of their own, under Links per product on the Supplements tab.
• System products. Products that Jimani manages itself (such as Transaction costs) are not updated by the import.
• Other lists too. Categories, supplements, product variants, labels and tags, tables, discounts and stock have the same buttons on their own tab.

Example

You export 120 products, raise all prices by 5% in Excel and import the file again. The products are recognised by their EAN code and get the new price; the rest stays as it was.

Related

How do I create or change a product?, How does the Point of sale and products screen work?

Keywords: import products, export products, excel products, change prices excel, bulk products, import POS

How do I create product variants, such as sizes or colours?

Answer

On the Product variants tab, create a variant group with the options, for example Size with S, M and L. Then choose that group on the product, on the page Show product variants?, and enter the EAN Code and the Price per option. Product variants are free.

Explanation

• Step 1. Make sure the Product variants feature is on. The Product variants tab then appears under Point of sale and products.
• Step 2. Click the blue plus button and choose Product variants (or use the tab itself). Give the group a Name of at most 15 characters, for example Size.
• Step 3. Under Number of options choose how many options the group has (up to 50) and give each option a name.
• Step 4. Under All options have same price? choose Yes if everything costs the same. Choose No if, for example, a large size is more expensive; you then enter a price per option.
• Step 5. Under All products have an Ean code? choose Yes if every option has its own barcode.
• Step 6. Open the product, set Show product variants? to Yes and under Select product variant? choose your group. You get a table with Size/name, EAN Code, Price and Active. Switch an option off under Active to take it away temporarily.
• At the POS and in the online store. The guest or employee chooses the variant. The base price and the EAN code are managed per variant option.
• Many at once. With Select Excel file and Export on the Product variants tab you read in groups or download them.

Example

A T-shirt gets the group Size with S, M, L and XL, with its own EAN code per size. When printing labels, each size gets its own line with its own code and price.

Related

What can you set for product variants?, How do I print labels with a price and barcode?

Keywords: product variants, sizes, colours, create variants, variant price, variant ean, choose size

How do I add options or supplements to a product?

Answer

First create the supplements on the Supplements tab and then in the product window set Add product supplements to Yes. You can attach up to three rows of supplements to a product, each with its own title and with the choices Mandatory choice and Multiple choices possible. Supplements are free.

Explanation

• Step 1. Make sure the Supplements feature is on. The Supplements tab then appears under Point of sale and products.
• Step 2. Click the blue plus button and choose Supplements. Give the supplement a Name, a Price (it may also be free) and a VAT group, and click Save.
• Step 3. Open the product and go to the page Parts of this product. Set Do you want to add options to this product? to Yes and Add product supplements to Yes.
• Step 4. On the Supplements page choose the supplements for row 1. If you want a second or third row of choices, for example sauce and topping separately, choose those on the following pages. When creating a product they appear as Option 1, Option 2 and Option 3.
• Step 5. Optionally give each row its own title, for example Choose your sauce.
• Step 6. Under Choice rules set whether the guest has to choose from the row (Mandatory choice) and whether they may tick more than one (Multiple choices possible). That only applies to that row.
• Step 7. Click Save.
• Sold out. If you set a supplement to Sold out, it is no longer shown to the customer.
• Many at once. Under Links per product on the Supplements tab you import and export which supplement belongs to which product.
• At the POS. How the employee chooses the supplements is described in How do I choose supplements or options for a product at the till?.

Example

For a portion of fries you attach the sauce in row 1 (Mayonnaise, Ketchup, Satay sauce; Multiple choices possible on No) and the toppings in row 2 (Onions, Cheese; Multiple choices possible on Yes). The guest sees two choices.

Related

What can you set for supplements?, How do I sell a menu or package for a fixed price (product set)?

Keywords: supplements, extra topping, extras with product, choose sauce, options for product, mandatory choice

How do I sell a menu or package for a fixed price (product set)?

Answer

Choose Point of sale and products, click the blue plus button and choose Product set. Give the set a name and a total set price, choose the number of layers (2 to 5) and for each layer choose the products the guest may choose from. The guest always pays the set price, whatever they choose. Product sets are free.

Explanation

• Step 1. Make sure the Product set feature is on. The Product set tile then appears in the window What would you like to add.
• Step 2. Under Basic details enter the Name (for example Kids' menu) and optionally an EAN Code and an Image.
• Step 3. Under Layers and price choose the Number of layers. A layer is a choice the guest makes: a bread roll, a portion of fries and a drink are three layers. Enter the Total set price.
• Step 4. Choose the categories the set is in at the POS. Without a category the set is nowhere at the POS.
• Step 5. For each layer choose at least one product. You can only choose active products and no other set.
• Step 6. Click Save. In the product list the set has a blue label Product set.
• VAT. You do not choose a VAT group for a set: a bread roll and a beer fall under different rates. The set price is divided over the layers, so every item keeps its own rate in the end-of-day report.
• On the receipt. The receipt shows the name of the set and what the guest has chosen.
• Changing. Open the set in the Products tab. A product that is already in a set cannot become a set itself.

Example

The Kids' menu costs €8.50 and has three layers: a main course (Sausage, Chicken nuggets), a side (Fries, Rice) and a drink (Juice, Milk). Whatever the child chooses, the guest pays €8.50.

Related

What can you set for a product set?, How do I add options or supplements to a product?

Keywords: product set, sell menu, kids menu, combo deal, fixed price package, set layers, combo

How do I suggest other products with a product (related products)?

Answer

Open the product you want to suggest something with, set View related products to Yes and on the next page choose the products you offer with it. For those suggested products you can set a lower price of their own in the field Related product price. The Related products feature is free.

Explanation

• Step 1. Make sure the Related products feature is on.
• Step 2. Open the product you want to suggest something with, for example the hamburger. On the page Parts of this product set Do you want to add options to this product? and View related products to Yes.
• Step 3. On the next page choose the products you suggest with it, for example soft drink. You see chosen products in the block Selected products; with the cross you remove one.
• Step 4. Under How the guest chooses, choose: Related products selection and Multiple choices possible. This is how you decide whether the guest may choose one or more.
• Step 5. If you want to offer the suggested product cheaper, open that product and fill in Related product price. That price applies when the product is chosen as a suggestion. The screen says: When you add this product as a related product to another product, you can optionally offer a discount.
• Step 6. Click Save.
• Many at once. Under Links per product on the Supplements tab you import and export which related products belong to which product.

Example

With the hamburger (€9.50) you suggest a soft drink. The soft drink normally costs €2.50, but as a suggestion with the hamburger the Related product price is €1.50.

Related

How do I add options or supplements to a product?, What can you set for a product?

Keywords: related products, suggest product, upsell POS, soft drink with hamburger, put together menu, matching product

How do I sell by the metre, kilo or litre?

Answer

Turn on the Price per unit feature and under Settings > Point of sale and products > Price per unit choose the unit per product: piece, metre, centimetre, gram, ounce, kilo or litre. The price of the product is then the price per unit, and the POS asks for a quantity. Price per unit is free.

Explanation

• Step 1. Turn on Price per unit under Settings. The line Price per unit then appears under Point of sale and products.
• Step 2. Open Price per unit. You see all your products with Category, Unit and Price per unit. Search or filter on category or unit.
• Step 3. On the product choose the Unit, for example metre. "/ m" appears behind the price.
• Step 4. Type the price per unit, for example €12.00 for a metre of fabric. Every change is saved immediately. The price is between 0 and 99,999.99.
• At the POS. The product asks for a quantity, for example How many metres? You may tap in 2.5 (up to three decimals). The receipt shows 2.5 m × €12.00 and the amount of the line.
• Stock. The stock goes down by the actual quantity.
• In the online store. The guest orders a quantity with decimals.
• Back to per piece. On the product choose piece again.
• Turning off. If you turn the feature off, products with a unit behave as piece; the chosen unit is kept.
• Importing. In an import file, "piece" sets the product back to per piece; an unknown unit is refused.

Example

A fabric shop sells fabric for €12.00 per metre. A customer buys 2.5 metres: the amount is €30.00 and the stock goes down by 2.5 metres.

Related

What can you set for price per unit?, How do I track the stock of my products?

Keywords: price per unit, sell by the metre, price per kilo, per litre, quantity decimals, fabric by the metre, scale

How do I make the POS ask fixed questions with fixed answers (product notes)?

Answer

On the Notes tab, create a question with answers and choose the products the question belongs to. At the POS those products show the button Notes instead of Comments: the employee taps the answer instead of typing. The Product notes feature is free.

Explanation

• Step 1. Turn on the Product notes feature. The Notes tab then appears under Point of sale and products.
• Step 2. Click Create. Under Question type the question, for example Condition of the device (at most 100 characters).
• Step 3. Under Answers type one answer per line, for example New, Used and Faulty. Each answer becomes a button at the POS. You need at least two answers.
• Step 4. Under Products choose the products the question is ready on, or add a whole category with Add all products of a category.
• Step 5. Click Save.
• At the POS. The employee taps the answer and optionally types a comment. It appears on the receipt and the kitchen ticket like a comment.
• Deleting. Jimani asks Delete question? and shows the question.
• Many at once. You can also import notes.

Example

A phone shop creates the question Condition of the device with the answers New, Used and Faulty and attaches it to all products in the category Phone. When ringing up, the employee taps Used, and that appears on the receipt.

Related

What can you set for notes?, What are subcategories and how do I create them?

Keywords: product notes, POS notes, fixed question, condition of the device, replace comment, answer button

How do I give a product a label or tag?

Answer

First create the label or tag on the Labels and tags tab and then choose it in the product window. A product can have one label (top left of the photo) and three tags (bottom left). Labels and tags only appear if the Online webshop feature is on.

Explanation

• Step 1. Open Point of sale and products > Labels and tags, click the blue plus button and choose Labels and tags.
• Step 2. Under Type choose whether it is a Label or a Tag and fill in the Explanation, for example New or Vegetarian. That is the text the guest sees.
• Step 3. Choose the Background color and the Text color.
• Step 4. Under Visible in Kiosk? and Show in widget say Yes or No where the badge can be seen, and set Active to Yes. Click Save.
• Step 5. Open the product, on the page Parts of this product set Show labels and tags to Yes and choose the Label and Tag 1, Tag 2 and Tag 3.
• Creating directly. If the label or tag does not exist yet, you create it on that page with Create a new label or Creating Tags.
• Many at once. With Export Labels and Tags and Per product you read them in or download them.
• Adjusting visibility. In the overview you see per badge Visible in webshop and Visible in Kiosk.

Example

You create the label New (green with white text, visible in the widget) and give three products that label. On the tile of those products, New appears at the top left.

Related

What can you set for labels and tags?, What can you set for a product?

Keywords: product label, product tag, new label, vegetarian label, badge on photo, label colour

How do I track the stock of my products?

Answer

Turn on the Stock feature and open Point of sale and products > Stocks. There, turn on the Stocks switch for the products you want to track and enter the Available stock. With every sale the quantity goes down, and when it runs out the product is automatically set to sold out. Stock and Suppliers are free.

Explanation

• Step 1. Turn on Stock under Settings > Add-ons. The Stocks tab then appears under Point of sale and products.
• Step 2. Open Stocks. Above the list are the totals: Total stock value (units x purchase price excl. VAT), Average margin, Total sales value and Units in stock.
• Step 3. In the Stocks column turn the switch on for every product you track. With the switch at the top of the column you do it for all products in the list; Jimani first asks whether you want to turn on Track stock for the number of products in the list. It saves immediately.
• Step 4. Click the pencil (Edit), type the quantity under Available stock, optionally adjust the Purchase price, the Price and, with Purchasing, the Minimum stock, and click Save. Jimani books the difference.
• Automatically sold out. With Active stock the product is automatically set to sold out when the stock runs out. It can then no longer be ordered and is no longer shown to the customer.
• Switching off temporarily. Turn on the Sold out switch to block a product directly, or on the product choose Deactivate in the Actions menu.
• Below the minimum. Under Filter choose Below minimum stock to see what you need to reorder. The minimum stock appears in the Minimum stock column as soon as you have Purchasing.
• Products without stock. Tick Show "Inventory Inactive" to see products whose stock you are not tracking yet.
• Many at once. In the Products list, the gear sets Active stock and Minimum stock for several products at once. With Export stock you download the stock (quantities and purchase price) or the Stock settings (minimum and supplier); an import does the reverse.
• Weight and length. With Price per unit the stock goes down by the actual quantity, also with decimals.

Example

You track 24 bottles of wine with a minimum of 6. After every sale the quantity goes down. At 6 the bottle appears in the filter Below minimum stock; at 0 it is set to sold out.

Related

What can you set for stocks?, How do I order from my supplier and book the delivery in?, How do I change multiple products at once?

Keywords: track stock, POS stock, minimum stock, set sold out, stock value, switch off product temporarily, automatic stock

How do I record my suppliers and link products to a supplier?

Answer

Turn on the Suppliers feature, open Point of sale and products > Suppliers and click the blue plus button. Enter the supplier's details and then link the Supplier per product, in the product window or for many products at once. Suppliers is free and only works together with Stock.

Explanation

• Step 1. Make sure Stock and Suppliers are on. If you turn on Purchasing, Suppliers is turned on with it.
• Step 2. Open the Suppliers tab and click the plus button. The window Add Supplier has three pages.
• Step 3. On the first page enter the company name, the VAT number and the Chamber of Commerce number, the First name and Last name of your contact, Phone, Email and Invoicing e-mail.
• Step 4. On the second page enter the Website and the address: Address, Addition, Postal code, City, Province, Country and Language.
• Step 5. On the third page optionally add a photo and click Save.
• Linking. Open a product and under Supplier choose the supplier. For many products at once: tick them in the Products list, click the gear and choose Supplier. Or choose the supplier in the Supplier column on the Stocks tab.
• With Purchasing. A supplier then also has Prices on the purchase order (Yes or No), and the Email address is used to send the order.
• Deleting. Click the supplier and choose Delete.

Example

You record Jansen Wholesale with its email address and link the 40 products you buy there. In Purchasing, Jimani creates an order per supplier.

Related

What can you set for suppliers?, How do I order from my supplier and book the delivery in?

Keywords: add supplier, manage suppliers, wholesaler, product supplier, purchasing address, link supplier

How do I order from my supplier and book the delivery in?

Answer

Open Settings > Point of sale and products > Stock and purchasing. The Order suggestion tab shows what you need to order; with Create orders you get a draft per supplier that you send. When the delivery arrives, you choose Book receipt and the quantity goes into stock. Purchasing costs €10 per month (excluding VAT), including Warehouse locations, and only works together with Stock.

Explanation

• Step 1. Turn on Purchasing under Add-ons. Stock must be on, and Suppliers is turned on with it.
• Step 2. On each product you order, link a Supplier, an Order quantity (for example a box of 12) and a Minimum stock, and turn on the product's stock.
• Step 3. Open Purchasing. The Order suggestion tops up to above the minimum, in whole order quantities, and takes into account what you have already ordered. A line without a supplier or without an order quantity cannot be ordered and gets an orange message.
• Step 4. Under Order adjust the quantities. Filter on Supplier, Categories or Only below minimum, and click Create orders.
• Step 5. A draft appears per supplier. Click Send to email the supplier. If you cannot email, choose Download PDF, send the PDF yourself and click Set to ordered. Emailing from your own address requires the Own sender feature.
• Step 6. Under Send you can fill in a CC, a Requested delivery date and an Explanation, and choose whether the Prices on the purchase order are shown.
• Step 7. When the delivery arrives, open the order under Purchase orders and click Book receipt. Under Received now enter what has arrived. It goes into stock at the purchase price. If only part has arrived, the status is Partly delivered; if everything has arrived, Delivered.
• Who may book. Booking a receipt requires the right Purchasing book receipt.

Example

Of Cola, 4 bottles are in stock with a minimum of 6 and an order quantity of 24. The suggestion is 24. You create the order, email it to the wholesaler and later book in the delivery of 24.

Related

What can you set for purchasing?, How do I record my suppliers and link products to a supplier?, How do I track stock per place or shelf (warehouse locations)?

Keywords: purchasing, order suggestion, order from supplier, book receipt, purchase order, order quantity, order minimum stock

How do I track stock per place or shelf (warehouse locations)?

Answer

Turn on Warehouse locations, create your locations on the Warehouse locations tab (for example Shop and Shelf 1A) and set the quantity per location for each product. The stock of a product is the sum of all locations. Warehouse locations costs nothing itself but only works together with Purchasing, which costs €10 per month: €10 in total.

Explanation

• Step 1. Turn on Purchasing and Warehouse locations under Add-ons. Purchasing in turn requires Stock.
• Step 2. Open Point of sale and products > Warehouse locations and click Add location. Give the location a Name (at most 100 characters) and optionally a Barcode that hangs on the shelf.
• Step 3. Click a location to see what is stored there. Under Add product... choose a product, type the Quantity and click Add. You can adjust the Quantity here later.
• Step 4. One of the locations is the default location (with the label default). It applies to the online store and to sales without a fixed location. With Make default you choose another.
• Step 5. Under Which location does the till sell from? choose a location per POS. A sale is deducted from that location. If it runs out, the sale simply goes ahead and the location goes below zero.
• On the Stocks tab. You see the column Stock location and a filter Location. Click in the column to set quantities per location (Quantities per location).
• Changing and deleting. With Change you adjust name or barcode. You cannot delete a location that has stock: first set the quantities to 0 or move them.

Example

You have Shop (2 items) and Shelf 1A (38 items) of a product: the stock is 40. The POS in the shop sells from the location Shop.

Related

What can you set for warehouse locations?, How do I order from my supplier and book the delivery in?

Keywords: warehouse locations, stock per location, shelf, stock location, default location, divide stock

How do I print labels with a price and barcode?

Answer

Open Settings > Point of sale and products > Label printing, tick the items, enter how many labels you want under Number of labels and click Print labels. Each label shows the product name, the variant, the price and the barcode. You print on a Brother QL-800 or a Dymo LabelWriter. Label printing is free.

Explanation

• Step 1. Make sure the Label printing feature is on. Under Printer, choose the Brother QL-800 or the Dymo LabelWriter.
• Step 2. Brother: connect the printer to a POS with a USB cable and click Connect printer. Switch off the Editor Lite mode on the printer (hold the button until the light goes out), otherwise it shows up as a USB stick. It works with continuous DK rolls of 12, 29, 38, 50 or 62 mm.
• Step 3. Dymo: under Size, choose the label, or Custom size with a length of 15 to 150 and a width of 10 to 62 mm. The Dymo is attached to the computer you use to open the screen.
• Step 4. Set the layout: Name and price (Stacked or On the same line), Price format, Always the same height, where the name and the price go (Left, Centre or Right), Print barcode too, Digits underneath, and the height of the name, price and barcode and the white margin. The Example label shows the result. Click Save settings.
• Step 5. Search for items by name or barcode and filter by Category, Barcode status or Stock. An item without a barcode gets one with Create barcode; with Create all barcodes you do them all at once.
• Step 6. Enter the quantities under Number of labels, or click Quantities = stock to set the number for each item equal to its stock. Clear selection removes the ticks.
• Step 7. Click Print labels. With a Brother, it prints from the POS it is connected to. With a Dymo, a preview opens with the Print button; when printing, set the margins to zero and the scaling to one hundred percent, otherwise the scanner cannot read the code.
• Many at once. On a computer you can export the list (Export) and import the quantities from a spreadsheet (Import).
• Sizes. An item with sizes produces one line per size, each with its own code and price.

Example

After a delivery of 30 pairs of trousers, you click Quantities = stock for the new items, check the Example label and print 30 labels on the Brother with roll DK-22225 (38 mm).

Related

What can you set for label printing?, How do I create product variants, such as sizes or colours?

Keywords: print labels, price label, print barcode, Brother QL-800, Dymo, label printer, create barcode

How do I set up a discount on products?

Answer

Go to Point of sale and products > Discounts, click the blue plus button and enter a name, a discount percentage and optionally a period. On the second page, choose the products. Under Apply discount on the till straight away you choose whether the discount comes off immediately (Yes) or stays a button on the bill (No). Discounts are free.

Explanation

• Step 1. Make sure the Discounts feature is on. The Discounts tab then appears under Point of sale and products.
• Step 2. Click the blue plus button. Enter the Name (at most 15 characters) and the Discount percentage (between 0.01 and 100).
• Step 3. Optionally enter Valid from and Valid until (inclusive). If you leave them empty, the discount always applies. The end date counts for the whole day.
• Step 4. Under Apply discount on the till straight away, choose Yes if the discount should come off as soon as you ring up the product, for example for a promotion. Choose No if the employee has to tap the discount themselves.
• Step 5. Click Next and choose the products, per category. With Select all you turn on all products.
• Step 6. Click Save.
• On the POS. Only the discounts that apply today appear on the POS. With No, the discount is a button on the bill. Who may tap it is decided by the POS permission Give discounts; if that is set to No, the POS asks for a PIN code.
• Typing a price yourself. A price you enter by hand takes precedence over a discount.
• Temporary promotions with their own amount or a discount voucher. See How do I create a sale or temporary promotion?.
• Checking. You can see what has been given away in the discount overview, see How do I see how much discount I have given?.

Example

You create the discount Summer with 20% from 1 July until 31 August for all ice creams, with Apply discount on the till straight away set to Yes. In that period every ice cream appears on the POS with 20% off.

Related

What can you set for discounts?, How do I see how much discount I have given?

Keywords: set up discount, discount percentage, discount on products, POS promotion, discount period, activate discount immediately

How do I create a sale or temporary promotion?

Answer

Turn on the Gift voucher feature (€10 per month, excluding VAT) and, on the Gift voucher card under Settings > Add-ons, click the Settings button. Sales and discounts then opens: create a promotion with an amount or percentage, a start and end moment and the products it applies to. A promotion that does not function as a discount voucher is applied automatically on the POS.

Explanation

• Step 1. Click the plus button (Add). In the Sale & discounts window you enter a Name; it is only visible internally.
• Step 2. Leave Functions as a coupon? on No for a normal promotion. On Yes it is a discount voucher with a Coupon code, and then the discount is not applied automatically on the POS.
• Step 3. Choose Start date and Start time, and End date and End time.
• Step 4. Under Discount, choose an amount or a percentage. A percentage is between 1 and 100.
• Step 5. Under Can the discount be combined with other discounts? say Yes or No and optionally give a Discount priority from 1 to 100.
• Step 6. Click Next and tick the products on the pages per category. With Add all products you do everything at once. Click Save.
• On the POS. If a product has more than one promotion, the promotion that gives the highest amount wins; if that is equal, the lowest priority number. A price you type yourself takes precedence over any discount. No promotion is ever applied to a return line.
• A discount the employee gives themselves. Use Discounts for that, see How do I set up a discount on products?.
• Omnibus. Jimani does not show the lowest price of the past 30 days for a promotion, see Does Jimani show the lowest price of the last 30 days for a promotion (Omnibus)?.

Example

You create the promotion Winter sale: 30% off all jackets from Friday 08:00 to Sunday 18:00. In that period the jackets appear on the POS with 30% off, without the employee tapping anything.

Related

What can you set for sales and discounts?, How do I set up a discount on products?

Keywords: sale, temporary promotion, promotional price, coupon code, discount voucher, discount period

How do I see how much discount I have given?

Answer

Open Settings > Money and figures > Reports and choose the Discount overview tab. Choose a period with From and Until and click Search: you see per discount the date, the receipt number, the item, the amount and who gave the discount, with the total at the bottom.

Explanation

• Step 1. Open the Discount overview tab (the screen is also called Discount overview). The old address still works too.
• Step 2. Choose From and Until, with the calendar or with the minus and the plus, and click Search.
• Step 3. Under Discounts given, look at the columns Date, Order number, Item, Quantity, Discount and By whom. A discount on the whole bill shows the text Whole receipt under Item.
• Step 4. Click the info button behind a line to open the bill (Open order) and see what the discount was on.
• Total. At the bottom is the sum of the discounts in the list.
• Who may see this. The Discount overview permission determines who may open the screen.
• Empty. If nothing has been given, it says: No discount was given in this period.

Example

In July you gave €140 in discounts. In the list you see that €100 of that was on the promotion Summer and €40 was given manually by an employee.

Related

What is on the discount overview?, How do I set up a discount on products?

Keywords: discount overview, discount given, check discounts, who gave discount, discount report, POS discount report

Does Jimani show the lowest price of the last 30 days for a promotion (Omnibus)?

Answer

No. Jimani does not automatically store or show the lowest price of the past 30 days next to a promotional price. A discount or promotion you set up subtracts the amount or percentage, but does not add a 30-day reference price.

Explanation

• What Jimani does. Under Discounts and under Sales and discounts you set a percentage or amount, with a period. On the POS that is subtracted from the price. See How do I set up a discount on products? and How do I create a sale or temporary promotion?.
• What Jimani does not do. There is no field or report for the lowest price of the last 30 days, and a promotion does not check whether it complies with the Omnibus rule.
• What you can do yourself. Keep track yourself of the lowest price in the 30 days before the promotion, for example with the export of your products (Export products) that you save before you change a price, and put that price in the text or on the shelf yourself.

Example

You give 20% off a jacket of €100. Jimani shows the jacket on the POS for €80. Whether a price from the last 30 days must also be shown, you keep track of yourself.

Related

How do I set up a discount on products?, How do I create a sale or temporary promotion?

Keywords: omnibus, lowest price 30 days, promotional price, reference price, discount legal, price reduction

How do gift cards work in Jimani?

Answer

With the Gift cards feature (€10 per month, excluding VAT) you create cards with their own card number and balance, choose how long they are valid and always see what is still outstanding. A sold card does not count as revenue but as a liability, until the card is redeemed. That is different from the Gift voucher feature, which also costs €10 per month.

Explanation

• Step 1. Turn on Gift cards under Settings > Add-ons. Then open the screen under Settings > Money and figures > Gift cards and gift vouchers, or with the Settings button on the Gift cards card.
• Step 2. On the Validity tab, choose under Valid for, in months how long a new card is valid (from 1 to 120; twenty-four months is common practice in the Netherlands) and click Save. This applies to cards created after this.
• Step 3. On the Create tab, create a series of cards: enter How many cards (at most five hundred at a time) and the Amount per card. Zero means: the amount is entered at the sale. If you leave Valid until empty, the shop's term applies. Give the series a Description, for example Christmas 2026, and click Create cards.
• Step 4. Before selling, create a product and set Is this a gift card? to Yes on that product. There is then no VAT on it and the amount only counts when the card is redeemed. That question only appears on the product if Gift cards is on.
• Overview. On the Overview tab you see Outstanding balance (which should equal the liability account in your bookkeeping), Cards outstanding and Expired this year. Per card you see the Card number, the Starting balance, the Balance, Valid until, the Status and the Description, with the transactions below.
• Expired. Expired cards are processed automatically every morning. With Process expired cards now you do it immediately. An expired card is released as revenue.
• Card number. A card number has thirteen digits with a check digit, so that a wrongly typed digit is rejected.

Example

For the holidays you create 100 cards of €25 with the description Christmas 2026, valid 24 months. Every card you sell is a liability in your bookkeeping until the customer uses it.

Related

What can you set for gift cards?, How do I create a sale or temporary promotion?

Keywords: gift card, gift cards, gift voucher, gift card balance, store credit, giftcard, sell gift card

How do I record allergens and cross-contamination for a product?

Answer

Turn on the Allergens (NVWA) feature (€5 per month, excluding VAT; free until 1 January 2027 if you already use it). Then, in the product window, set Show allergies options to Yes and tick on the following pages what is in the product, what it may come into contact with and which dietary characteristics it has. The guest sees this when ordering.

Explanation

• Step 1. Turn on Allergens (NVWA) under Settings > Add-ons. Without this feature the question does not appear on the product and the allergy pages are skipped. The question also does not appear on a free POS for retail or treatments.
• Step 2. Open the product and go to the page Parts of this product. Set Show allergies options to Yes. The screen says: Here you can indicate per product whether the product, for example, may contain traces of nuts, or whether a product is "vegan" or "Halal".
• Step 3. On the Allergens page, tick under Allergies what is in the product. You choose from 44 options, such as Gluten (wheat, rye, barley, oats, spelt), Crustaceans, Eggs, Fish, Peanuts, Soy, Milk, Nuts (almonds, hazelnuts, walnuts and more), Celery, Mustard, Sesame seeds, Sulphites, Lupin and Molluscs.
• Step 4. On the Cross-contamination page, tick under Possible cross-contamination what the product may come into contact with in the kitchen. You choose from 14 lines, such as May contain traces of gluten, May contain traces of nuts and May contain traces of peanuts.
• Step 5. On the Dietary characteristics page, tick what applies, for example Vegetarian, Vegan, Gluten-free, Lactose-free, Halal, Kosher or Organic. There are 27 characteristics.
• Step 6. Click Save.
• What the guest sees. Under Allergens it says: What is in this product. The guest sees this when ordering.
• Turning off. If you set Show allergies options back to No, nothing about allergies appears for that product.

Example

For a nut cake you tick Nuts (almonds), Gluten (wheat), Eggs (hen's egg) and Milk under Allergies, May contain traces of peanuts under Cross-contamination and Vegetarian under Dietary characteristics.

Related

What can you set for a product?, How do I create or change a product?

Keywords: allergens, product allergies, NVWA, cross-contamination, vegan halal, dietary characteristics, allergen menu

How do I take in a repair on the POS?

Answer

On the POS, choose the Repair category in the menu on the left and then Take in repair. Enter the description of the defect, the price, optionally a deposit and the customer's details; the deposit goes on the bill. When the item is collected, you choose Repair pickup and settle the rest. The Repairs feature costs €150 one-off and has no monthly fee.

Explanation

• Step 1. Turn on the Repair feature under Settings > Add-ons. The Repair category then appears on the POS, not on the handheld.
• Step 2. In the menu on the left, choose Repair and tap Take in repair (Defect, price, deposit and customer).
• Step 3. Under Defect and price, enter the Description of the defect (required, at most 1000 characters) and the Price (required). Under Deposit, enter an amount or a percentage of the price, or leave it empty for no deposit. Under Expected ready on, choose a date of today or later; if that is today, also choose Ready at.
• Step 4. Under Customer, enter the Name and the Phone (required: choose the country code and type the number without the 0) and optionally the E-mail. With Find a customer you pick an existing customer. With an email address, the customer receives an email at every step of the repair.
• Step 5. Tap On the receipt. The deposit now goes on the bill; you settle the rest at pickup. The repair gets a number such as R-12.
• Step 6. Under Settings > Till and products > Repairs, set the repair to In repair and later to Ready for pickup. The customer receives an email for each status if there is an email address and the status is set to Send email.
• Step 7. When the customer comes, choose Repair pickup on the POS and search by number, name or phone (R-12, name or phone). Tap the repair: the rest goes on the bill. After payment the repair is set to Picked up.
• Own email text. Under Emails to the customer you set the subject and the text per status, with placeholders such as Customer name and Still to pay. Without your own text, the default text is sent.
• Errors. If something is missing, you get for example Enter the description of the defect or The deposit is not correct: at most the price, or 0 to 100%.

Example

A customer brings in a phone with a broken screen. You take it in for €120 with a €40 deposit. The deposit is on the bill. The customer gets an email when the phone is Ready for pickup and pays the remaining €80 at pickup.

Related

What can you set for repairs?

Keywords: take in repair, POS repair, repair deposit, repair pickup, phone repair, repair status

How do I assign products to courses?

Answer

First create your courses under Settings > Point of sale and products > Courses and then, in the product window under Courses, choose which course a product is in. The first course of a product is the default course, which the item gets when it is rung up on the POS. The Courses feature costs €10 per month (excluding VAT) and only works together with Restaurant. If you already use Courses, it is free until 1 January 2027.

Explanation

• Step 1. Turn on Courses under Add-ons. Restaurant must be on.
• Step 2. Open Settings > Point of sale and products > Courses. If your shop does not have any courses yet, there are Drinks (send immediately), Starter, Main course and Dessert.
• Step 3. Click Add course for a new course: give a Name, choose a Colour and say Yes under Send immediately for what must go to the kitchen right away, such as drinks. Set Active to Yes.
• Step 4. Drag the lines into the order in which the kitchen makes them. Tap a name to change it.
• Step 5. Open a product. On the first page, under Courses, choose the courses the product is in. A product can be in more than one course. The first one, with the star, is the default course. With Make this the default course you put another one first.
• Turning off. A course that is off can no longer be chosen; products that already have it keep it.
• On the POS and in the kitchen. How the POS shows the bill per course and sends it on is described in How do I send dishes to the kitchen per course from the till?.
• Many at once. In a product file you can set the courses of a product with the Courses column: the names with a | between them, such as Starter|Main course.

Example

The tomato soup is in the Starter course, the steak in Main course. The bar gets Drinks with Send immediately set to Yes, so that order goes out right away.

Related

What can you set for courses?, How do I send dishes to the kitchen per course from the till?

Keywords: courses, starter main course dessert, default course, send immediately, kitchen courses, organise menu

Can I temporarily turn off a product or mark it as sold out?

Answer

Yes. On the Products tab, click the three dots (Actions) behind the product and choose Deactivate; with Activate you put it back. If you only want to say that it has run out, turn on the Sold out switch on the Stocks tab: the product is then no longer shown to the customer.

Explanation

• Deactivate. Choose Deactivate in the Actions menu of the product. The product is then no longer active. Activate puts it back.
• Sold out. On the Stocks tab, turn on the Sold out switch, or for several products at once: tick them in Products, click the cog and choose Sold out.
• Automatic. If a product has active stock, it is set to sold out automatically when the stock runs out, see How do I track the stock of my products?.
• A size or variant. In the table of variants on the product, turn off the Active column of that variant.
• A supplement. On the supplement, set Sold out to Yes.
• Deleting. If you want to get rid of a product entirely, choose Send to Trash in the same menu.

Example

The fresh cake has run out. You turn on the Sold out switch under Stocks. Tomorrow you turn it off again and the cake is back on the POS and in the webshop.

Related

How do I track the stock of my products?, How do I create or change a product?

Keywords: temporarily turn off product, deactivate product, set sold out, hide product, stop selling

How do I find a product with an EAN code or barcode, and can I use the camera?

Answer

Give the product its barcode under EAN Code. On the POS you type a code or part of the name in the search field, or you scan it with a scanner. In the Jimani app on a phone, Sunmi or Mollie Tap handheld, you can use the device's camera under Scan with the camera.

Explanation

• Code on the product. Open the product and enter the EAN Code under Price and barcode (at most 20 characters). With product variants, each option can get its own EAN Code. If an item has no code yet, you create one with Create barcode under Label printing.
• Searching on the POS. The search field on the order screen shows "Search products or EAN code". You search by the name or by the EAN code of a product.
• A scanner. A scanner that types like a keyboard works in the search field: the code appears there. If the cursor is not in a field, fast characters ending with Enter also count as a scan. If the cursor is in a field, the scanner simply types there.
• Camera in the app. In the Jimani app, the search field has the barcode button with the text "Scan an EAN or item number". If the app has a camera, that button opens the app's scanner (EAN-13, EAN-8, UPC, Code128, Code39, QR and more) and the code ends up in the search field. In an ordinary browser nothing changes, and an older app stays as it was.
• Scanning a bill or ticket. In the header there is a camera button for scanning a bill, and the Scan screen registers tickets.
• Importing. In a product file, an existing product is recognised by its EAN code.

Example

Your phone is the POS. You tap the barcode button, point the camera at the bottle and the bottle appears in the search field.

Related

How do I print labels with a price and barcode?, What can you set for a product?

Keywords: search ean code, scan barcode, barcode scanner POS, scan with camera, find product by ean, scan with phone

How do I sell products with a reservation?

Answer

Put the products you want to sell with a reservation in the POS category Reservation. In the reservation panel you then choose them at the Products step with the minus and the plus. They go on the reservation as a POS bill. A product in the POS category Hospitality can also be made selectable online when booking.

Explanation

• Step 1. Put the products in the POS category Reservation. If there is nothing in it yet, the Products step says: Put products in the POS category Reservation to choose them here.
• Step 2. Open the reservation panel (new reservation or an existing one) and go to the Products step. The products appear as tiles with an image, name, price and a minus and a plus.
• Step 3. Tap the plus for the quantity you want. What is already on the bill you see under Already on the bill.
• Step 4. Save the reservation. What you chose goes on the reservation as a POS bill, with the price, VAT and table from the POS. With products only, there is a Pay button with the total.
• Later more. Choosing more later is a new round. What is already on the bill is never changed; you do that in the POS.
• If it fails. If the reservation exists but the products could not go on the POS bill, you get: The reservation exists, but the products could not be put on the POS bill.
• Products guests choose online. For a product in the POS category Hospitality, the product window has the Reservation page: choose Available online and the reservation types for which guests choose the product. See What can you set for a product?.

Example

For a birthday reservation you choose 2 times Drinks platter. The platter is on the reservation as a POS bill; later the guest pays it.

Related

What can you set for a product?, How do I track the stock of my products?

Keywords: products with reservation, drinks platter reservation, POS bill reservation, reservation category, extra order reservation

What do the features for products, stock and discounts cost?

Answer

Most product features are free: product variants, product sets, supplements, discounts, label printing, stock, suppliers, price per unit, product notes and import and export. Paid are Subcategories (€5 per month), Allergens (NVWA) (€5), Purchasing with Warehouse locations (€10), Gift cards (€10), Gift voucher (€10) and Courses (€10), plus Repairs at €150 one-off. All amounts are excluding VAT. Allergens (NVWA) and Courses are free until 1 January 2027 for businesses that already use them; after that they cost the amount given.

Explanation

Feature	Price
Product variants	free
Product set	free
Supplements	free
Related products	free
Discounts (with the discount overview)	free
Label printing	free
Stock	free
Suppliers	free, only works with Stock
Price per unit	free
Product notes	free
Import and export	free
Subcategories	€5 per month
Allergens (NVWA)	€5 per month, free until 1 January 2027 if you already use it
Purchasing (with Warehouse locations)	€10 per month, only works with Stock
Gift cards	€10 per month
Gift voucher (with Sales and discounts)	€10 per month
Courses	€10 per month, only works with Restaurant; free until 1 January 2027 if you already use it
Repairs	€150 one-off

• Turning on. You turn on a feature yourself under Settings > Add-ons. A free feature that has no screen of its own can also be turned on in the Settings list with Yes or No.
• Same price. The price is the same with the free POS and with a subscription.
• More prices. All prices in a row are in the article Which features cost money.

Example

A clothing shop uses product variants, stock, labels and discounts (free) and Purchasing (€10). That is €10 per month, excluding VAT.

Related

How do I track the stock of my products?, How do I order from my supplier and book the delivery in?

Keywords: what does stock cost, subcategories price, purchasing price, gift cards cost, free product features, allergens price

Can a guest order and pay at the table with a QR code?

Answer

Not yet. With the QR codes add-on (€10 per month, only together with the online webshop), every table gets its own QR code that the guest uses to call the waiter. Ordering and paying through that same QR code is not finished yet: the Ordering and payment tab under QR codes has no settings yet. If you want guests to order at the table, turn on Eat here in the webshop widget.

Explanation

• Price and conditions. QR codes cost €10 per month, excluding VAT, and only work together with the online webshop (which is free). Without the online webshop you cannot turn on QR codes. See Which features cost money?.
• Step 1. Go to Settings > Till and products > QR codes. There is also the Buy table QR codes button ("Order QR codes for your tables in our webshop. You can link each QR code to a table later."), but it does not work yet: print the cards yourself (step 4). To set them up, choose Set up next to Set up QR codes. The QR codes page also has the tabs QR codes, Call waiter to table, Show menu and Ordering and payment.
• Step 2. You see all your active hospitality tables. If there are none, it says "There are no active hospitality tables. Create tables first in the hospitality settings."
• Step 3. For each table, turn on Call the waiter, create a Connection key (with the "Create connection keys for all tables" button you do all tables at once) and choose the Point of sale (the receipt printer) where the request is printed. Click Save.
• Step 4. Click Create QR code next to a table. You see a card "Scan to call the waiter" with the QR code and the table. Use the download button to save the card so you can print it.
• What the guest sees. The guest scans the code with their phone and sees "Sending your request", then "Someone is on the way" with their table. If they scan again while the request is still open, it says "We already have your request."
• What you see. On the dashboard you get the notification "Service requested" and on the floor plan the table shows "Waiting for service". If a printer is linked to the table, a receipt "Call waiter to table" is printed. A request is completed when you mark it as handled, or as soon as an order comes in for that table after the request.
• Against misuse. A table can only call again 60 seconds after the previous request. Per device there are at most 6 scans per table and 60 scans in total per 10 minutes.
• If the add-on is turned off. Then the codes that are still on the tables stop working too.
• Ordering yourself at the table. Turn on Eat here in the webshop widget; see How do the delivery and pickup options of the webshop widget work?. A QR code from Widgets (the Link) does not know a table. For the Ordering and payment tab, see What does the Ordering and payment tab do for the QR codes?.

Example

A café turns on QR codes, leaves Call the waiter on for every table and chooses the bar printer. A guest scans the code on table 7; a receipt "Call waiter to table" is printed at the bar and the dashboard shows the notification Service requested for Table 7.

Related

Which features cost money?, How does Set up QR codes work in Jimani?, What does the Ordering and payment tab do for the QR codes?

Keywords: qr code table, call waiter, call server, qr ordering, table qr, qr codes price

Hospitality / Reservations

What

Jimani's reservation system lets guests book a table online at a restaurant, with online deposits, an automatic confirmation email and the option to combine a table, activity and ticket in one booking. Reservations share the same database as the POS, webshop and ticketing.

Who it is for

Hospitality businesses and their guests.

Core features

• Online table reservation via a booking widget on your own website
• Combination reservation: table, activity and ticket in one booking
• Online deposit or prepayment when booking
• Guests can change or cancel their own reservation
• Automatic confirmation email with PDF and calendar file (iCal)
• Warning when booking an already occupied table, with the deliberate choice recorded

Price

No monthly fee (pricing decision 14-10-2026). See "What does Jimani cost?".

Difference from competitors

Lightspeed offers reservations only through a separately purchased add-on or an integration with a third party. unTill has no built-in reservation module in its core price and integrates with external systems such as Formitable or Guestplan. Jimani has reservations natively in the same system, without a separate licence or integration.

Keywords: hospitality reservation system, online table reservation, restaurant booking software, restaurant booking widget

Online table reservation

What

Guests book a table themselves online via the hospitality business's website, with a time and table size of their choice.

Who it is for

Hospitality businesses and their guests.

How it works

A booking widget shows available times and table sizes; the reservation is recorded immediately through a command in the reservation system. If a guest (or staff member) books a time at which a table is already occupied, since 14-09-2026 the system responds with a warning instead of a silent overwrite: the guest widget refuses the booking, while a staff member at the POS or dashboard gets a warning and can deliberately continue.

Difference from competitors

No public comparison material found that was checked here. Jimani has reservations natively in the same system, without a separate integration.

Keywords: online restaurant reservation, table reservation website, hospitality reservation system

Combination reservation (table, activity and ticket in one booking)

What

A guest can combine a table, an activity and a ticket in one booking, for example dinner plus bowling or dinner plus a show.

Who it is for

Hospitality businesses that also offer activities or events.

How it works

Three separate commands (for hospitality, activity and ticketing) are linked through one shared combination identifier, so that after booking one part the guest is automatically passed on to the next. The booking remains one coherent process for the guest, even though it touches three separate modules in the underlying data.

Difference from competitors

None of the three competitors examined combines reservations, table, activity and ticketing in one system with a shared booking — at Lightspeed, unTill and SumUp this requires separate products or integrations between separate systems.

Keywords: combination reservation, book table and activity, combine dinner and ticket

Changing or cancelling a reservation yourself

What

Guests can change or cancel their own reservation online, without calling the business owner.

Who it is for

Guests of hospitality businesses.

How it works

A change or cancel command in the reservation system is linked to a screen in the guest widget. The guest does not need an account for this: the cancel screen identifies the reservation through a `key` and a secret `secretkey` that are parameters in the link — the same link the guest receives in their confirmation email. In the template of that email you place those links with the tags {ChangeWidget} (change) and {CancelWidget} (cancel).

Difference from competitors

No public comparison material found on guests changing reservations themselves at Lightspeed, unTill or SumUp specifically.

Keywords: change reservation, cancel reservation, edit reservation yourself

Booking via AI (do not use for marketing claims until public availability is confirmed.)

What

A separate command structure exists for creating reservations from an AI channel, but no public access to this feature was found.

Who it is for

Cannot be determined yet.

How it works

A separate command marks a reservation as created by AI, with no further public integration in the code examined. This means the feature currently cannot be presented as something a guest can use today.

Difference from competitors

Cannot be assessed as long as the feature is not publicly confirmed.

Note

do not use for marketing claims until public availability is confirmed.

Keywords: AI booking, ChatGPT reservation, book via chatbot

Upsell products for a reservation or booking

What

A business owner can set up separate upsell products (name, price, VAT, product group) that are offered to guests while booking a reservation or activity.

Who it is for

Hospitality, activity and salon businesses.

How it works

Each upsell product is separate from the regular POS products, with its own price and VAT rate, and can be switched on or off per module (hospitality, activities, salon). For activity reservations, the chosen upsell products are linked to the reservation.

Difference from competitors

No public comparison material found on built-in upsell products when booking at Lightspeed, unTill or SumUp specifically.

Keywords: upsell reservation, booking add-on sales, extra products with appointment

Integration with unTill

What

Jimani has its own integration with unTill: tables and sales areas from unTill are synchronised, and Jimani reservations are linked to unTill table numbers and transactions.

Who it is for

Hospitality businesses that already use unTill as their POS system and want to use Jimani for reservations.

How it works

Through a separately configurable integration (`CompanyPlugin`), Jimani retrieves the sales areas and tables from unTill and keeps them synchronised with its own table and room layout. A reservation made in Jimani stores the unTill table number and the associated transaction, so both systems refer to the same table.

Difference from competitors

This qualifies the earlier picture in the Jimani vs unTill comparison articles that unTill is purely a competitor: for the POS side, a business owner can keep using unTill and use Jimani alongside it for reservations, thanks to this integration.

Keywords: unTill integration, unTill link, Jimani alongside unTill, synchronise unTill tables

Switching between modules on the same POS

What

One POS device remembers which module is active (hospitality, webshop, salon, activities, ticketing) and adapts the menu accordingly; a user can switch this themselves via a dropdown.

Who it is for

Business owners who combine multiple modules on the same POS device.

How it works

The active module is remembered for thirty days per device/user. If the POS is on the hospitality module, the shared POS screen shows the reservation menu and the table floor plan; with another module the corresponding menu appears. Without a valid, known module the system falls back to the company's own main module, so the POS never gets stuck in the wrong menu.

Difference from competitors

No public comparison material found on a comparable shared POS interface that can be switched per module at Lightspeed, unTill or SumUp specifically.

Keywords: switch module POS, POS to reservation screen, switch hospitality webshop salon

Attachments and change history for a reservation

What

Files can be linked to a reservation, and every change to the reservation is recorded with who made the change and when.

Who it is for

Hospitality businesses and their staff.

How it works

An attachment has a name, the file itself and a creation date, linked to one specific reservation — for example for a signed contract with a group booking or a special request by email. Separately, for every change to a reservation the system records a line with what changed, by whom and when, so that a staff member can see afterwards what happened to a reservation.

Difference from competitors

No public comparison material found on attachments and a change history per reservation at Lightspeed, unTill or SumUp specifically.

Keywords: reservation attachment, link file to booking, reservation change history, reservation audit trail

Setting up your own booking fields, including dynamic fields

What

A business owner puts together extra fields for the booking form (for example a dietary requirement, a question about children, or a comments field), with its own type, required/optional, and visibility.

Who it is for

Hospitality, hotel and activity businesses.

How it works

Each field has a name, a type, choice options (for a choice field), a help text, and settings for whether the field is required, publicly visible, and whether it is shown in list overviews. A field can also be made **dynamic**: it then only appears when another field (the "main field") has a specific answer — for example a field "Number of children" that only appears when "Are children coming along?" is answered yes. A field can also be set to appear only when drawing up a quotation, not for a regular booking.

Difference from competitors

No public comparison material found on a comparable dynamic, conditional form mechanism at Lightspeed, unTill or SumUp specifically.

Keywords: own booking fields, dynamic field reservation, conditional form field, customise booking form

In what order does a guest go through a combination reservation?

How it works exactly

The order of steps in a combination booking (for example first table, then activity, then ticket) is set separately per combination by the business owner, not hardcoded in one fixed order for all businesses.

Rules

- Each combination has its own navigation list that determines which step comes after which. - The navigation is retrieved per language, so that step names are shown in the guest's own language. - A guest goes through the steps in the order set by the business owner, not in an order fixed by Jimani.

Edge cases

No rollback or compensation logic was found for a combination booking abandoned halfway, or for a part that turns out to be no longer available during booking — input from Martijn is needed to confirm how this is handled in practice.

Keywords: combination booking order, steps combination reservation, navigation table activity ticket

Can I book combinations with different times and my own order? (how the times of the individual parts relate to each other within that order has not been investigated beyond the navigation itself — input from Martijn is needed for more detail.)

Answer

Yes, the order of steps in a combination booking (for example first table, then activity, then ticket) is set separately per combination by the business owner.

Explanation

Each combination has its own navigation list that determines which step comes after which, and retrieves the matching step names in the guest's language. So there is no fixed order imposed by Jimani: the business owner decides how the combination of table, activity and ticket is run through.

Example

A restaurant with an adjacent bowling alley sets it up so that guests first book a table and then a time slot for bowling, in that order.

Note

how the times of the individual parts relate to each other within that order has not been investigated beyond the navigation itself — input from Martijn is needed for more detail.

Keywords: combination booking own order, table activity ticket order, combination times

What is on a guest's customer card?

Answer

The customer card shows everything a guest did with you, across all your modules: their contact details, the number of visits, reservations and orders, the revenue, the number of no-shows, the most purchased items and a timeline of every visit. You open it under Search with the button with the people icon next to the guest.

Explanation

• Step 1. Go to Search (or Settings > Guests and bookings > Search guests and reservations) and choose the tab Guests.
• Step 2. Search by name, address, email or phone and choose a period. The quick choices are Today, Yesterday, Last 7 days, Last 30 days, This month and Last month.
• Step 3. Click the button with the people icon next to the guest. The customer card opens.
• Block Customer. The email address, the phone and the address, and six tiles: Visits, Reservations, Orders, Revenue, No-shows and Last visit. If the guest is a walk-in, it says Walk-in: doesn't count as a regular customer.
• Block Items. The items the guest bought most, with the quantity and the amount.
• Block Timeline. Every visit and every order, newest first, with the date, the time, the module, the amount, what was booked, the number of people, the payment method and the status. Cancelled reservations and no-shows are shown in red. If there is nothing yet, you see Nothing yet.
• Over all time. The customer card looks at all visits ever, not only at the period you chose in the list.
• One customer is one email address. If a guest has booked several times under the same email address, everything is on one customer card. Walk-ins (and guests with the business's own email address) are kept separate and get one card per guest.
• In a reservation. If you open a reservation, in Reservation information you also see the number of visits, the previous time with the table and the other information about the guest.
• Hiding. Do you not see all the details? An owner can hide guest fields per role; see How do I hide guest details from employees?.
• Costs. The customer card is part of Search and costs nothing extra. Customer CRM, which turns on customers on account, is a separate add-on of €20 per month (excl. VAT).

Example

A guest calls to book. You search for their name, open the customer card and see that they have been five times, did not show up once and usually come with six people. You note that in the internal memo of the new reservation.

Related

How does the Guests and reservations screen work?, How do I export a guest's data?

Keywords: customer card, customer history, guest history, guest visits, guest no-shows, view customer details, customer crm

How do I search for a guest or a reservation?

Answer

Go to Search. Type a name, address, email or phone number, choose a period and a module, and choose the tab Guests or Reservations. With the button with the people icon you open a guest's customer card.

Explanation

• Step 1. Open Search in the menu, or Settings > Guests and bookings > Search guests and reservations.
• Step 2. For the module choose All modules, one of your modules or Tills and webshop. This way you search across reservations, appointments, tickets and orders at the same time.
• Step 3. Choose the period with From and Up to and including, or with a quick choice (Today, Yesterday, Last 7 days, Last 30 days, This month, Last month). Without dates you see the last 30 days.
• Step 4. Under By name, address, email or phone type what you know and choose Search. Turn on Exclude walk-ins to leave out guests without details.
• Tab Guests. One line per customer, with Total visits, First arrival, Last visit, Avg. group size, Revenue and No-shows. One email address is one customer.
• Tab Reservations. One line per reservation or order, with among other things Arrival date, Time, Module, Reservation type, Status, Quantity, Name, Amount and Payment method.
• Sorting, paging and columns. Click a column heading to sort. With Previous page and Next page you page through the 25 lines per page. With Columns you choose which columns you see; your browser remembers that choice.
• To Excel. With Export you put all rows of the list in an Excel file, not only what is on the screen. For that you need the Export permission.
• Hidden fields. If your role does not have the permission to see everything, you only search in what you see: a hidden phone number cannot be found by searching.

Example

A guest calls to say they were here last month with six people and want to come again. You search for their last name, choose Last 30 days or a longer period, and open their customer card.

Related

What is on a guest's customer card?, How does the Guests and reservations screen work?

Keywords: search guest, search reservation, search customer, search by phone number, export customer list, search guests and reservations

How do I export a guest's data (access request)?

Answer

Open the guest's customer card under Search and choose Export data. You get a file with everything you keep on this guest, which you can give to the guest. This is only allowed if you see all guest details and have the Export permission.

Explanation

• Step 1. Go to Search, find the guest and open their customer card.
• Step 2. Choose Export data. The button is only there if you have the Export permission.
• Step 3. Jimani downloads a file gastgegevens-<datum>.json. It contains the profile (salutation, name, email, phone, address, postal code, city, country, extra fields, additional information, company name, VAT number and KvK number), the notes, all visits with date, time, module, amount and payment method, the purchased items and the filled-in fields of webshop orders.
• Who may do it. Only someone who sees all guest fields. If your role has fields hidden, you get the message Only someone who sees all guest details can export them. A masked export would be incomplete.
• Recorded. Jimani records that an export was made, by whom and for which guest, without the data itself.
• Default guest of the POS. The general guest of the POS (POS orders without a customer) is not a person; there is nothing to export for it.
• A guest at two businesses. You only get the data that belongs to your business.
• No permission. If you may not see all guest details, it says Only someone who sees all guest details can export them. If the address does not belong to a guest of your business, you see This address does not belong to a guest of this business.

Example

A guest emails that they want to know what you keep on them. You find them, open the customer card, choose Export data and send the file back.

Related

How do I delete a guest's data?, How long does Jimani keep guest data?

Keywords: gdpr access request, export a guest's data, right of access, privacy guest data, guest wants to see their data

How do I delete a guest's data (right to be forgotten)?

Answer

Open the guest's customer card under Search and choose Delete data. Jimani then anonymises the personal details: name, email, phone, address and remarks. Amounts, receipts and invoices remain, because you are legally required to keep them. Only the owner may do this.

Explanation

• Step 1. Go to Search, find the guest and open their customer card.
• Step 2. Choose Delete data. The button is only there if you are the owner.
• Step 3. Jimani asks Delete this guest's data? and says: Name, email, phone, address and remarks will be irrevocably deleted. Amounts, receipts and invoices remain (statutory tax retention obligation). Choose Yes, delete.
• Afterwards. You see This guest's data has been deleted. If it fails, it says Couldn't delete. Try again. From then on the guest is called Deleted guest. The guest can then no longer be restored.
• What disappears. Name, email, phone, address, postal code, city, salutation, extra fields, the note on the guest, and the name and remark on their reservations, orders and repairs, and the filled-in fields of webshop orders.
• What remains. All amounts, lines, payments, receipts, invoices and the journal (7 years), the country and the language, and the company details of a business customer (those are on the invoice).
• Several customers with the same email address. All guests with that email address at your business are deleted together.
• Guest at two businesses. If the guest also booked at another business, your business gets an empty guest ("Deleted guest") on their reservations and the data at the other business remains.
• Default guest of the POS. That is not a person and cannot be deleted; you get the message This guest was not found, or it is the default guest of the POS.
• Not the owner. Then you see the message Only the owner can delete guest data.
• Recorded. Every deletion goes into a log, without the data itself.

Example

A guest emails asking you to delete their data. As the owner you open their customer card, choose Delete data and confirm. Their revenue remains in your figures, but no longer under their name.

Related

How do I export a guest's data (access request)?, How long does Jimani keep guest data?

Keywords: gdpr delete guest, right to be forgotten, delete customer data, anonymise guest, privacy deletion request

How long does Jimani keep guest data, and can I change that?

Answer

By default 24 months after the last visit. After that Jimani automatically anonymises the guest's personal details. As the owner you choose a different period between 6 and 120 months under Guest data retention period in Search.

Explanation

• Step 1. Go to Search. At the bottom is Guest data retention period, with the explanation: after this period without a visit, a guest's name, email, phone and address are deleted automatically, and amounts, receipts and invoices are kept for 7 years.
• Step 2. Choose a period: 6, 12, 18, 24 (default), 36, 48, 60, 84 or 120 months. Your choice is saved immediately.
• Who. Only the owner can change the period. Anyone else sees the choice greyed out and, when trying, the message Only the owner can change the retention period. A period outside 6 up to and including 120 months is refused with Choose a period of 6 up to and including 120 months.
• When. Every night at 04:15 Jimani anonymises the guests who have had no reservation, order, repair or invoice with you for longer than the period. Per night this covers at most 50 groups of 200 guests; a large backlog therefore clears in a few nights.
• What happens. The same as with Delete data: the name becomes Deleted guest, contact details and remarks are removed, amounts and invoices remain.
• Guest at several businesses. The guest is only anonymised when they no longer fall within the period at any business, using the longest period of their businesses.
• What counts as a visit. The arrival of a reservation, an appointment, a ticket or a hotel stay, an order, a repair or an invoice.
• Error messages. If you choose a period outside the list, it says Choose a period of 6 up to and including 120 months. If you are not the owner, it says Only the owner can change the retention period.

Example

You leave the period at 24 months. A guest who last came in October 2024 is anonymised after October 2026 in the next nightly run. Their revenue remains in your reports.

Related

How do I delete a guest's data?, How do I export a guest's data?

Keywords: guest data retention period, gdpr retention, data 24 months, automatically delete guests, how long does jimani keep customer data

How do I hide guest details from employees?

Answer

Under Settings > Guests and bookings turn Guest details: who sees what to Yes. Then under User permissions you choose per role which guest fields that role may see, such as email or phone. What a role may not see is shown as hidden in lists, the customer card, details, search and exports. It is free.

Explanation

• Step 1. Go to Settings > Guests and bookings. Under Guests turn the choice Guest details: who sees what to Yes. By default nothing changes: everyone sees everything.
• Step 2. Go to Settings > Your business > Users and permissions > User permissions (/settings/roles). Under Role choose the role, for example Manager or User.
• Step 3. At the top of the list there is now the block Guest details. Each guest field has a choice Yes or No: First name, Last name, Email, Phone, Address, Postal code, City, Country, Salutation and the extra fields of your business. No means: this role sees this hidden.
• Valid immediately. A change is saved immediately, and the role sees it on the next page.
• Search and exports. The server masks the data before anything is searched, shown or exported. Searching for a hidden phone number therefore finds nothing and it is not in an export either. Anyone who does not see fields cannot export data either: the message is Only someone who sees all guest details can export them.
• Who always sees everything. The owner, Jimani administration, a dealer and anyone looking along always see everything. Only the owner can change permissions.
• The guest themselves. Emails and receipts to the guest themselves remain complete.
• No cost. Anonymising guest details is free; it is a privacy setting and not an extra feature.

Example

You want your service staff to see the guest's name but not their phone number. For the role User, set the field Phone to No.

Related

How do I export a guest's data?, What can you set under Guest information?

Keywords: hide guest details, employee may not see phone number, employee privacy, permissions guest details, anonymise per role, gdpr employees

How do I ask for a deposit with a reservation?

Answer

Create a product with the price of the deposit and link it to the reservation type under Restaurant > Reservation types. There set Add products and deposits to Yes, Do you want to receive a payment for this reservation? to Yes and Is this a deposit? to Yes. The guest then pays online via Mollie when reserving.

Explanation

• Step 1. Turn on the add-ons: Settings > Add-ons > Reservations: Products and deposits (and Online reservations, if guests book via the widget). Products and deposits only works with a Mollie connection. These add-ons cost nothing extra.
• Step 2. Create the product: Restaurant > Products > Add > Products. Give it the name and the price of the deposit, for example €10 per reservation. You can also create it with the plus button in the reservation type window.
• Step 3. Go to Restaurant > Reservation types and open the type. Set Add products and deposits to Yes.
• Step 4. Set Do you want to receive a payment for this reservation? to Yes and under Choose the product for this reservation choose the product. If it is not listed, create it first under Products.
• Step 5. Set Is this a deposit? to Yes. According to the explanation on the screen, the product is then fully credited when the guest arrives. On No it remains a fixed amount.
• Step 6. Do you want to pass on the payment costs? Set Do you want to charge transaction costs? to Yes and under Transaction costs choose the product with the costs. The costs go on the guest's bill.
• Step 7. Choose Save.
• For the guest. In the widget the guest sees the payment when reserving. If someone has not paid, you can (with the SMS add-on) send a reminder via the moment Deposit open; see the article about automatic text messages in Communication.
• Guest does not come? Then the amount is under Outstanding prepayments. There you refund it or keep it; see What do I do with the deposit of a guest who does not come?.
• A quote. For large groups you can also make a quote: see How do I make a quote for a group?.

Example

For your high tea you ask €10 per reservation. You create the product High tea deposit of €10, link it to the reservation type High tea and set Is this a deposit? to Yes. Whoever books pays €10 online first.

Related

What can you set under Reservation types?, What happens when a guest does not show up (no-show)?

Keywords: reservation deposit, reservation deposit fee, prepay restaurant, prevent no-show, ask for deposit, pay online when reserving

What happens when a guest does not show up (no-show)?

Answer

If a reservation is still Open after the arrival time, you see the button Set to No-show in Reservation information. You can also let Jimani do this automatically with Automatically set to No-show under Reservation settings. A no-show frees up the table and appears in the overview Unpaid and no-show.

Explanation

• Manually. Open the reservation via Reservations. If the arrival time has passed and the reservation is still Open, Set to No-show and Set to No-show in 30 minutes appear at the top. The second one sets the reservation to No-show by itself 30 minutes after the arrival time.
• Automatically. Go to Reservations, choose the cogwheel Reservation settings, under Reservations set Automatically set to No-show to Yes and under Waiting time until No-show choose 15 minutes, 30 minutes, 45 minutes or 1 hour. If a reservation is still Open after the arrival time plus this time, Jimani sets it to No-show itself. Jimani checks every minute.
• At the end of the day. Around 23:59 Jimani sets reservations that end today and are still Open to No-show, even if you have not set anything.
• What happens with a no-show. The reservation gets the status No-show. Open POS receipts of the reservation lapse, a paid receipt remains. If you have created a template for the moment No-show under SMS, the guest gets a text message; also with the automatic no-show.
• Overview. Under Settings > Guests and bookings > Guest payments, tab Unpaid and no-show, you see all no-shows in a period (Filter: No-show only) with the total number of no-shows, the number of guests and the total loss.
• On the guest. The customer card shows the number of No-shows; in the list Guests the column is called No-shows.
• Deposit. If the guest paid in advance, under Outstanding prepayments you choose whether to refund or keep the amount; see What do I do with the deposit of a guest who does not come?.
• Preventing. Ask for a deposit; see How do I ask for a deposit with a reservation?.

Example

You set Automatically set to No-show to Yes and Waiting time until No-show to 30 minutes. A 19:00 reservation is still Open at 19:30 and then goes to No-show by itself; the table is free again.

Related

What can you set under Reservation settings?, What can you see and set under Guest payments?

Keywords: no-show, not showing up, automatic no-show, guest did not come, set no-show, prevent no-show

What do I do with the deposit of a guest who does not come?

Answer

Go to Outstanding prepayments. That is where money paid online is listed whose visit date has passed and which has not yet been settled. For each line choose Refund (the money goes back to the guest) or Keep (it goes, without VAT, to the account Prepayments (lapsed)).

Explanation

• Step 1. Open Settings > Guests and bookings > Guest payments > Outstanding prepayments. The dashboard shows how many prepayments are waiting to be handled.
• Step 2. Under Visit date in the last choose 30 days, 90 days or 365 days. By default you look back 90 days.
• Step 3. On a line choose Refund. Jimani asks Refund to the guest via the online payment? The whole open amount goes back to the guest via Mollie.
• Or step 3. Choose Keep. Jimani asks Keep? The amount goes, without VAT, to Prepayments (lapsed). That is the choice if your terms allow you to keep the deposit.
• Refunding part. That is not possible here. Refund the desired part via Everything about payments and then keep the remainder or leave it.
• On handling. Afterwards you see Handled. If there is no online payment to refund, Jimani says There is no online payment to refund. If nothing is outstanding anymore, Nothing is outstanding anymore.
• Permission. You need the permission Outstanding prepayments; the owner always has it.
• At the POS. If a guest paid more in advance than the receipt, the block Reservations at the till determines what the POS does with the rest of the deposit: Give back or Do not give back.

Example

A guest paid a €10 deposit and did not come. Two days later the reservation is under Outstanding prepayments. According to your terms you may keep it: choose Keep.

Related

What happens when a guest does not show up (no-show)?, How do I ask for a deposit with a reservation?

Keywords: no-show deposit, refund deposit, keep deposit, outstanding prepayments, lapsed deposit, guest did not come deposit

How do I refund a cancelled reservation, or reject the refund?

Answer

Go to Refunds overview. It lists the cancelled reservations that were paid online. Choose Refund to return the amount, or part of it, via Mollie, or Reject with a reason. In both cases the guest gets an email.

Explanation

• Step 1. Open Refunds overview in the menu. It is only there if the add-on Products and deposits is on. Without a linked Mollie account, the top says that refunding is not possible yet and the buttons are greyed out; connect Mollie under Settings > Money and figures > Payments (Mollie).
• Step 2. Under Status choose which lines you see: All, the open refunds, Partially refunded, Refunded or Rejected. By default you see the open lines. Refine with Search (name, email or reservation number), Module, Reservation type, Cancelled from, Cancelled up to and including, Reservation date from, Reservation date up to and including and Amount min - max.
• Step 3. Read the line: the guest, when they cancelled, how much time before the reservation (Time before cancellation), how much they Paid online, the reason for the cancellation and the status. With Details you also see the email address and the payments.
• Step 4a: Refund. The window shows how much is open and fills in that amount. Enter a lower amount for a partial refund. The money goes back via Mollie to the original online payment(s) and is in the guest's account within a few days. The guest gets an email that they will get the amount, or part of it, back. After a partial refund the line is set to Partially refunded and you can refund the rest later.
• Step 4b: Reject. Under Reason (the guest will see this) enter a reason. It does not work without a reason. The guest gets an email with the reason and the line is set to Rejected. A rejected line can no longer be refunded afterwards.
• Which payments. Only payments that were really made online (via the widget or a payment link, including a deposit or a part) appear in the list. Card payments at the terminal, pay later or a payment that was not completed never appear in it.
• How long. Mollie refunds up to 120 days after the payment. The list looks back half a year.
• If Mollie refuses. For example with too little balance. You get a clear message and nothing is recorded. You can top up at Mollie; then try again.
• The emails. For a reservation from Restaurant you can adjust the texts of the emails about an approved, partially approved or rejected refund under Customer contact. Other modules send a short fixed email from your business, in the guest's language.

Example

A guest cancelled two days ahead and had paid a €40 deposit. According to your terms they get €20 back. Choose Refund, change the amount to €20 and confirm.

Related

How do Cancellations and the Refunds overview work?, What do I do with the deposit of a guest who does not come?

Keywords: reservation refund, refund cancellation, partial refund, reject refund, mollie refund reservation, guest money back

How do requests work, reservations that I have to confirm myself first?

Answer

For a reservation type set Request to Yes. Bookings of that type are then not final yet: they appear in the menu Requests and the guest gets an email Receive request. You confirm them yourself in Reservation information by setting the status to Confirmed; only then does the guest get the confirmation email.

Explanation

• Turning on. Turn on the add-on Requests: Settings > Add-ons > Reservations. Then under Restaurant > Reservation types, in the type's window, set Request to Yes. If Requests is set to No in the menu settings, the choice stays greyed out.
• Groups automatically. In your widget settings there is Automatic request from how many guests (the question: From how many guests should the reservation be converted to a request?). A group from that number can then choose a time for which no table is free yet; you assess it yourself as a request.
• The overview. Open Requests in the menu. You see all reservations that were submitted as a request, with among other things the arrival date, the reservation name, the reservation type, the Availability, the tables, the number of people, the payment, the extra fields and the memo. The menu shows a counter with the number of outstanding requests. With the Excel icon you export the list.
• Confirming. Click the request for Reservation information. Under status choose Confirmed. A request can also become a Quotation (only with the add-on Quotations). Going back to Request is no longer possible after Confirmed.
• What the guest gets. With the request the email Receive request. If you set the status to Confirmed, they get the confirmation emails. You adjust those emails under Customer contact.
• In the timeline. Requests appear in the timeline with the status colour Request.
• Adjusting before you confirm. You can still change the table, time or number of people, or call the guest for more information, and then confirm the request.

Example

A party of twenty people books a high tea. The type High tea has Request set to Yes. In Requests you see the booking, you call the guest, adjust the time and set the status to Confirmed.

Related

How do I handle a large group reservation?, How do I make a quote for a group?

Keywords: reservation request, requests overview, option reservation, confirm group reservation, confirm request, approve reservation

How do I handle a large group reservation?

Answer

Create a separate reservation type for groups with its own minimum and maximum number of guests, set Request to Yes and a Minimum time until the reservation on it, and link combination tables. Large groups then come in as a request and you assess them before the guest gets their confirmation. If you want a price agreement, make a quote.

Explanation

• Step 1: a type of its own. Go to Restaurant > Reservation types and create for example Group dinner with Minimum number of guests 10 and Maximum number of guests 40. Under Reservation duration choose a longer duration.
• Step 2: assess first. Set Request to Yes. The booking then goes to Requests; see How do requests work?. Under Minimum time until the reservation set for example 3 days, so that your kitchen and purchasing have time.
• Step 3: tables. Under Restaurant > Combination tables create a combination of single tables, for example Table 5 and 6. In the widget Jimani only offers a combination when no single table is free anymore. For a large party you can also keep a Location of its own free.
• Step 4: questions for the group. Under Restaurant > Fields create the questions you need, for example for dietary wishes or a menu choice. Set Show when booking manually to Yes if you fill them in together with the guest. Under Guest information you turn on Visible in group for the details you want to know about every group member.
• Step 5: deposit. Ask for a deposit to limit no-shows; see How do I ask for a deposit with a reservation?.
• Via the widget. In the widget settings you can choose from how many guests a reservation automatically becomes a request. Above that number times remain selectable, even if there is no free table yet.
• Manually. If you take the group over the phone, you add it with Create reservation. Above the maximum of the type the window gives a warning, except for a quotation.

Example

You create the type Group dinner for 10 to 40 people with Request on Yes and 3 days minimum time. A company books for 24 people. The booking is in Requests, you call about the menu choice and set the status to Confirmed.

Related

How do requests work?, How do I make a quote for a group?

Keywords: group reservation, large group, option reservation, book group restaurant, group booking, group dinner

How do I make a quote for a group?

Answer

With Create reservation, create a reservation with the status Quotation. Add products and custom lines, under Pay later choose Send email with Invoice and edit the email if needed. The guest gets the quote by email with a pdf. In the menu Quotation you then see all your open quotes.

Explanation

• Turning on. Turn on the add-on Quotations (Settings > Add-ons > Reservations). The choice Quotation and the menu Quotation then appear. This costs nothing extra.
• Step 1. In the menu choose Reservations > Create reservation. Choose the type, the date, the time, the number of guests, the tables and fill in the guest details.
• Step 2. Set the status to Quotation. The block Extra information is now called Quotation questionnaire; questions set to Show only in quotation mode on a field now appear. Turn on Add to quote for the memos the guest must read.
• Step 3. Under Products choose the quantities. With Extra Product you add a line of your own with a name (at most 24 characters), the VAT rate, the price including VAT and the quantity, for example a room hire or a fixed price for a package.
• Step 4. Choose Pay. In the choice window the choice Pay later is now called Quotation; choose that and then Send email with Invoice. You see the window Email template: under Email subject, Email text, bcc and Attachment adjust what you want and choose Save.
• What the guest gets. The email Quotation from Customer contact, with a pdf of the reservation as an attachment. You adjust the text of that email under Settings > Communication > Email (Customer contact).
• The overview. The menu Quotation lists the quotes that were sent and have not had a deposit paid yet, or have not been confirmed manually yet. You can edit, confirm, cancel and send a quote. The menu has a counter and an Excel export.
• Confirming. Open the quote and set the status to Confirmed. After that the status can no longer go back to Quotation.
• Editing. As long as no deposit has been received on the quote, you can still change the date, time and number of guests.

Example

A company wants a dinner for 30 people with a fixed menu. You create a reservation with status Quotation, put the package in and add the room hire as an Extra product. The guest gets the quote by email and confirms by phone; you set the status to Confirmed.

Related

How do I handle a large group reservation?, How do requests work?

Keywords: group quote, restaurant quote, send quote, quote for a company dinner, price quote

How do guests get a confirmation and a reminder of their reservation?

Answer

After reserving, the guest automatically gets the email Reservation confirmation, with a pdf of the reservation. After that Jimani can send up to four reminder emails (Pre-arrival notice 1 up to and including 4) and, with the SMS add-on, text messages too. You set the texts and the times under Customer contact.

Explanation

• Where. Settings > Communication > Email, tab Customer contact: here you create and manage the email templates and indicate when the emails are sent.
• Confirmation. Sent as soon as a guest reserves online. If you create a reservation yourself, Jimani asks What action should be taken? after Save and you choose Send email or Don't send email. The email goes to the guest's email address, in their language, for their reservation type.
• No template? If there is no email template for the reservation type and language, Jimani says No email template: the reservation is saved, but the guest gets no email. Then first create a template under Customer contact.
• Attachment. The pdf of the reservation is included by default. Per email you can also add a pdf of your own (Attachment), or turn off the pdf in the document settings.
• Reminders. Pre-arrival notice 1 you choose in hours before arrival (Hours before arrival). Pre-arrival notice 2, 3 and 4 you choose in days (Days before arrival) and at what time they go out (default 12:00). A reminder for a moment that has already passed is no longer scheduled.
• Tags. In a template you put tags such as {ChangeWidget} (the guest can change the reservation), {CancelWidget} (cancel), {ical} (a link to add the appointment to their calendar), {QR_code}, {Products_Table} and {Survey}. The tag of a field of your own (see Fields) also works.
• Request and quotation. A request gets the email Receive request, a quotation the email Quotation; the confirmation only follows after Confirmed.
• SMS. You create SMS messages under Settings > Communication > SMS, per moment: confirmation, change, cancellation, days or hours before arrival, after the visit, survey, deposit open and no-show. No text messages are on by default. See the article about automatic text messages in Communication.
• From your own address. With the add-on Own sender (€10 per month, excl. VAT) you email from your own email address. Without it, your address is the reply address in the email.
• Seeing whether the email arrived. Open the reservation and choose Email History: you see per email the status (for example delivered), how often it was opened and clicked, and the subject. The tab is only there if emails have been sent.
• Sending again. Has the guest lost the email? Open the reservation and at the bottom choose More > Send email: you choose the template and send it again, see How do I edit the email before it goes to the guest?. If the guest has no email address, Jimani says This guest has no email address.

Example

You set Pre-arrival notice 1 to 3 hours and Pre-arrival notice 2 to 1 day at 12:00. A guest who books for Saturday 19:00 gets a reminder on Friday at 12:00 and on Saturday at 16:00, and the confirmation right away.

Related

How do I edit the email before it goes to the guest?, How do I send a message to a guest about their reservation?

Keywords: reservation confirmation email, reservation reminder, reminder email guest, sms reminder, email own address, email template reservation

How do I edit the email before it goes to the guest, or send it again?

Answer

Open the reservation and at the bottom choose More > Send email. You choose the template, set Edit email text to Yes if you want to change the text and choose Send. The change only applies to this email to this guest; the template itself does not change.

Explanation

• Step 1. Go to Reservations and click the reservation for Reservation information.
• Step 2. At the bottom choose More and then Send email. The window Send email says which address the email goes to (To: the guest's address).
• Step 3. Under Email choose the template, for example Reservation confirmation. You only see templates that exist for this reservation; if they are missing, it says No email templates for this booking.
• Step 4. Do you want to change the text? Set Edit email text to Yes. You see the Email subject and the Email text, filled in with the details of the reservation. Edit them. Below it says: Only for this email to this guest; the template itself stays unchanged.
• Step 5. Choose Send. The confirmation goes out with the pdf of the reservation. The email is then in Email History, with the status and the number of times opened.
• Without an email address. If the guest has no email address, you get This guest has no email address.
• With a new request or quotation. With Create reservation with the status Request or Quotation, under Pay later you choose Send email with Invoice. You then see the window Email template with Edit: edit Email subject and Email text, optionally fill in bcc and add an Attachment (pdf), and choose Save.
• Always edit. Do you want to change the text for all guests? Do that under Settings > Communication > Email, tab Customer contact.
• A message instead of an email. If you only want to ask or tell something, use the messages in the reservation; see How do I send a message to a guest about their reservation?.

Example

A guest emails that they have not received the confirmation. You open their reservation, choose More > Send email, Reservation confirmation and Send. For a group you add a personal sentence at the top of the text via Edit email text.

Related

How do guests get a confirmation and a reminder of their reservation?, What can you set under Add reservation and Update reservation?

Keywords: resend email, resend confirmation, edit email text, email template reservation, edit guest email, confirmation not received

How do I send a message to a guest about their reservation, and where do I see their questions?

Answer

Open the reservation and choose the tab Guest messages. Type your message under Enter your message and choose Submit. The guest reads it in their own reservation environment and can reply. New questions from guests are in the overview Questions from the guests.

Explanation

• Step 1. Go to Reservations and click the reservation for Reservation information.
• Step 2. Choose the tab Guest messages. It is only there if there are already messages. Each message shows Message from, the name of the sender, the date and the time.
• Step 3. Choose the icon to send a message, type your text under Enter your message and choose Submit. An empty message is not possible: then you see Message is required. After sending, Message has been sent follows.
• Questions from the guests. If a guest asks a question, the choice Questions from the guests in the help menu turns orange. The overview (/guestmessage) shows per message the date, the name, the time before arrival, the message and whether it has been Answered (Yes or No). With Open and answer you go to the tab Guest messages of that reservation.
• Not the same as an email. A message is a short question-and-answer in the reservation. If you want to email the guest a confirmation or quote, use More > Send email; see How do I edit the email before it goes to the guest?.

Example

A guest asks whether there is a high chair. You open Questions from the guests, click Open and answer and send: Yes, we will set one up.

Related

How do guests get a confirmation and a reminder of their reservation?

Keywords: message guest, answer guest question, guest messages, chat with guest, questions from the guests

How do I add a reservation myself, for example when a guest calls?

Answer

Go to Reservations and choose Create reservation. Choose the reservation type, the date, the number of guests, the time and the table, fill in the guest details and choose Save. Jimani then asks whether the guest gets a confirmation by email. Booking manually is also possible outside the online times.

Explanation

• Step 1. In the menu choose Reservations and then Create reservation. If the timeline (Overview) is open, a panel opens next to the timeline; in the list views the window Add reservation opens. In the timeline you can also click an empty box at a table: the green box with a plus is as long as the reservation type lasts, and the table, date, time and number of people are then already filled in.
• Step 2. Choose the Reservation types. If you only have one type, Jimani chooses it itself. Then choose the Availability, if there is one.
• Step 3. Choose the Date (above the field are the opening times) and fill in the number of guests per guest group, for example adults and children.
• Step 4. Under From choose the time. For Until Jimani calculates the end time from the reservation duration of the type; adjust it if the guest stays shorter or longer.
• Step 5. Under Table choose with the pencil the table, a combination table or a location. Jimani shows the free tables; Show all tables also shows the occupied ones.
• Step 6. Find the guest with Search, or fill in their details. Choose the Guest's language and check the Reservation name. If you do not want to record any details, set Passer-by (no guest details) to Yes; see Reservation settings to turn this choice on or off.
• Step 7. If needed set Check in now to Yes if the guest is already there, or Locking table change if they must stay at their table. Note agreements in the Internal memo.
• Step 8. Choose Save. Jimani asks What action should be taken? Choose Send email for a confirmation, or Don't send email. An email template must exist for the type and the language.
• Paying. If you want to collect a deposit or the whole amount, choose Pay: Cash, Card, Tap to Pay, Pay later, Pay other, Coupon or Pay on account.
• A request or quotation. Choose Request or Quotation as the status if the reservation still has to be confirmed; see How do requests work? and How do I make a quote for a group?.
• Checks. A table that is already occupied is not among the free tables. Jimani takes the maximum number of guests of the type into account and warns if you go above it (except for a quotation).
• Existing email address. If the email address belongs to an existing guest, Jimani warns with This email address belongs to and the guest's name (or an existing guest if the name is missing). If you save with this name or this phone number, you change that for that guest and their earlier reservations. Choose Yes, update the same customer or No, save other guest as walk-in.

Example

A guest calls for Friday 19:00 with four people. You choose Dinner, Friday, 4 guests, 19:00, a table for four, search their name, choose Save and Send email.

Related

What can you set under Add reservation and Update reservation?, How do I move or swap reservations in the timeline?

Keywords: create reservation, phone reservation, book manually, add reservation, walk-in, check in now, guest calls

How do I move, extend or swap reservations in the timeline?

Answer

Drag a block in the timeline to another table or time. Drag the left edge or right edge to adjust the start time or end time. If you want two reservations to swap tables, drop one block on the other, or choose Swap with… on the reservation. Jimani always shows first what changes.

Explanation

• Changing the start time or end time. Grab the edge of a block (on a touch screen the handles are wider). The tooltip says Drag to change the start time or Drag to change the end time. The left edge changes the start time and leaves the end time; the right edge the other way round. The edge snaps to the grid of the Time interval between reservations. Green means: this is possible. Red: this is not possible.
• When is it not possible? Across another reservation (There is already another reservation at that time.), outside opening hours (Outside opening hours is not possible.) or in the past (A time in the past is not possible.). The block then jumps back with a short message. The server decides. If changing fails for another reason, it says Unable to update the reservation. For Activities Jimani first asks Yes, change? if the price changes or someone is cancelled.
• Shorter than the reservation duration. Only if the reservation type has Manual times may differ, and never shorter than the Minimum booking time. Guests in the widget always book the full duration.
• To another table or time. Drag the middle of the block to the new box. The middle of the block remains the normal moving; the edges are for the time. A reservation that has left, is a no-show or is cancelled can no longer be dragged.
• Swapping with another reservation. Drop reservation A on reservation B in another row, in the middle of the block. Or in the info window, or with a right click or long press on the block, choose Swap with… and then tap B (Choose the reservation to swap with). If you choose a reservation on the same lane or table, Jimani says Choose a reservation on another lane or table.
• Preview first. The window Swap reservations shows who goes where and who moves along ((moves along)). Choose Swap or Cancel. If it is not possible, it says Cannot swap with the reason, for example that swapping is only possible with the same number of tables. If it fails, Jimani says The swap did not succeed. The timeline then reloads.
• New reservation in the timeline. Move the mouse to an empty box: a green box with a plus appears. Click it for the panel in which table, date, time and number of people are already filled in; see How do I add a reservation myself?. The box does not appear on a block, at a time that has already passed or is closed, or where the type does not fit in its entirety.
• Appearance. How the timeline looks (View, text size, grid lines, filters on location and reservation type, order of the tables) you set with the cogwheel Reservation settings.

Example

A guest calls to say they are staying longer. You grab the right edge of their block and drag the end time half an hour to the right. If the table is free, it stays green and the new end time is in; if there is a reservation, it turns red and the block jumps back.

Related

How does the reservation overview work in Jimani?, What can you set under Reservation types?

Keywords: drag reservation, adjust timeline, extend reservation, swap table, swap reservations, change start time, move reservation

How do I block a day, a time or a location for reservations?

Answer

Under Restaurant create a Time limitation for a day or time and a Location restriction for a space. A Time limitation with Day restriction on Yes closes the whole day for the chosen reservation types; a Location restriction removes the tables of a location from the offer on those days. Setting a day to Closed under Opening times is not enough for this.

Explanation

• Turning on. These restrictions belong to the add-on Reservation blocks (Settings > Add-ons > Reservations). That costs nothing extra. If it is on, you see under Restaurant the tabs Location restriction, Crowd reduction and Time limitation.
• A whole day closed. Go to Restaurant > Time limitation and choose the plus button. Give the restriction a name (only for you), set Day restriction to Yes, choose the reservation types and tick the days in the calendar. Choose Save.
• Part of the day. Set Day restriction to No and fill in Time from and Time to, for example 12:00 to 14:00 for a staff lunch. If the period runs past midnight, for example 20:31 to 01:30, it also applies to the part after midnight on the next day.
• A location closed. Go to Restaurant > Location restriction and choose the plus button. Give a name, choose the location(s), and tick the days. On those days the tables of those locations are no longer offered. If the closure is permanent, rather adjust the Opening times.
• On and off. In the list you turn a restriction on or off with the switch in the column Active. A restriction that is not active does nothing and is kept.
• What the guest sees. Blocked times no longer appear in the reservation widget. Staff can keep reserving in the dashboard, except what you mean with the block.
• Closed is not enough. If you set a day to Closed under Opening times, Jimani sets no limit on the times a guest can choose for that day. For a real closing day, create a Time limitation with Day restriction on Yes.
• Limiting crowds. If you do not want to close but limit the number of guests per time, use the Crowd reduction; see How do I limit the number of reservations or guests per time?.

Example

On 24 December you are full with a private party. You create a Time limitation Christmas party, set Day restriction to Yes, choose all reservation types and tick 24 December. That day can no longer be booked in the widget.

Related

What can you set under Location restriction, Crowd reduction and Time limitation?, How do the Opening times at Restaurant work?

Keywords: close day, block reservations, private party, time limitation, location restriction, close terrace, holiday closure

How do I limit the number of reservations or guests per time?

Answer

Under Restaurant > Crowd reduction create a restriction. You choose the reservation types, whether Jimani counts Number of reservations or Number of guests, and the maximum per arrival time. If a time is full, it shows in the widget as fully booked.

Explanation

• Turning on. The Crowd reduction belongs to the add-on Reservation blocks (Settings > Add-ons > Reservations; free).
• Step 1. Go to Restaurant > Crowd reduction and choose the plus button. Give the restriction a name (only for you).
• Step 2. Under Limiting reservations choose what counts: Number of guests (default) or Number of reservations.
• Step 3. Choose the reservation types for which the limit applies. The restriction only counts reservations of those types.
• Step 4. Under Per time slot fill in the maximum for each time. In the column header you fill in one value that then applies to all times; then adjust individual times. A time with 0 has no limit.
• Step 5. Choose Save. The restriction applies every day; it has no dates. You turn it on or off with the switch Active in the list.
• How Jimani counts. Jimani counts per arrival time: all reservations of the chosen types that start at exactly that time. If that number (or the total number of guests) is equal to or higher than the maximum, that time can no longer be chosen in the widget (Time slot is fully booked).
• The times. The table shows every quarter of an hour. Only the times that are also in the widget count; those are the times of the Time interval between reservations. If that is set to 30 minutes, Jimani only uses the whole and half hours.
• The overview. In the list you see per restriction the name, the reservation types (or All Booking Types), the Maximum number of reservations, the Maximum quantity of guests and Active.

Example

The kitchen can handle 20 covers per quarter of an hour. You create a Crowd reduction Kitchen, choose Number of guests and fill in 20 for every time. As soon as there are twenty guests at 19:00, 19:00 can no longer be chosen in the widget; 19:15 remains available.

Related

How do I block a day, a time or a location for reservations?, What can you set under Location restriction, Crowd reduction and Time limitation?

Keywords: crowd reduction, maximum number of guests per quarter of an hour, do not overload kitchen, fully booked time slot, spread crowds

How do I set up locations, tables and combination tables?

Answer

Go to Restaurant. First create your spaces under Locations, such as terrace and conservatory, then your tables under Tables with number and seats, and if needed under Combination tables tables that together form one large table. The order matters: a table belongs to a location and a combination consists of tables.

Explanation

• Step 1: a location. Choose Restaurant > Locations and then Add > Location. Fill in the Name (only visible internally) and the Maximum quantity of guests, and set Outdoor location to Yes for a terrace. Choose Save.
• Step 2: tables. Choose Add > Tables. Choose the Location, leave Can be reserved via widget on Yes if guests may book the tables online, and fill in the Number of tables (1 to 50). Then fill in per table the number and the number of seats. For a single table use the window Table with Table number, Location and Seats.
• Step 3: an image. Under the table choose a Map image; it appears on the floor plan.
• Step 4: combinations. Choose Add > Combination tables (only with the add-on Combine tables). Give the combination a name, choose at least two tables and check the number of Seats. Set Bookable online to Yes if guests may book the combination in the widget.
• Step 5: main guest tables. If you have a table for regular guests, in the list Tables set Main guest to Yes: that table can only be reserved manually.
• Step 6: linking to the reservation type. Under Restaurant > Reservation types you choose per type which tables are used. A new type already has all tables on.
• Changing and turning off. In the list Tables you adjust seats, image and location directly. Choose the pencil to change numbers and Main guest or to delete tables. A location that still has tables cannot be turned off.
• Importing. Locations, tables and combination tables can also be managed in Excel with the buttons for exporting and importing on the tab.

Example

You have a restaurant with a dining room and a terrace. You create two locations (Dining room and Terrace, with Outdoor location on Yes for Terrace), twenty tables in the dining room with Add > Tables and six on the terrace. For a large group you create the combination Table 5 and 6.

Related

What can you set under Locations and Tables?, What can you set under Combination tables?

Keywords: add tables, create location, terrace, combination table, seats, table number, floor plan tables

Why do I see no times in the reservation widget, or why can't a time be chosen?

Answer

A time only appears if everything is right: the reservation type is active and visible, there is an active Availability that applies on that day and time, the business is open, there is no Time limitation, Location restriction or full Crowd reduction, the minimum time until the reservation has been met and there is a free table that can be reserved online. Check these points.

Explanation

• The reservation type. Restaurant > Reservation types: is the type on Active and Show in widget on Yes? Does it belong to an Availability (not None (not bookable online))?
• The Availability. Restaurant > Availability: is it on Active and Show in widget on Yes, is the day ticked in the calendar, and does the time fall within a time slot (Available from to Available until)? If you have more than one guest group on, the guest must choose guests for all active guest groups.
• The opening times. Restaurant > Opening times: the time must fall within Open from and Open until. If a day is set to Closed or has no times, there is no limit for that day.
• Minimum time until the reservation. At the reservation type: under a day counts from now, from a day in whole days. This way a time for tonight may already no longer be selectable.
• Blocks. A Time limitation (day or time) and a Location restriction remove times or tables from the offer. A Crowd reduction closes a time when the maximum has been reached; the message is Time slot is fully booked.
• Tables. There must be an active table free that fits the number of guests and the tables of the reservation type, with Can be reserved via widget on Yes. Main guest tables are never offered online, not even as part of a combination table. If no single table is free, Jimani offers a combination table with Bookable online on Yes. Without a free table, Table is not available appears, or the time is missing.
• Groups. If the widget setting Automatic request from how many guests is on, a time for a group from that number remains selectable, even without a free table; the booking comes in as a request.
• Past. A time that has already passed is not shown.
• The grid. The times follow the Time interval between reservations (under Reservation settings).
• Double bookings. Jimani does not offer a table if it is already occupied at that time (the reservation duration counts), so a table cannot be booked twice online.

Example

A guest sees no times for your dinner on Saturday. You check: the Availability Dinner has Saturday 16:30 to 21:30, but Saturday is not ticked in the calendar. You tick it; the times appear.

Related

What can you set under Availability?, How do I block a day, a time or a location for reservations?

Keywords: no times widget, time not available, widget shows nothing, online reservations not working, time slot fully booked, table not available

What happens if I book a table that is already occupied, and can I combine tables?

Answer

A guest in the widget cannot book an occupied table. An employee gets a warning, for example Table 5 is already occupied at this time. Are you sure you still want to book it?, and may deliberately continue. Jimani records that and by whom it was done. For larger groups choose a combination table.

Explanation

• Guest in the widget. The widget only shows times for which a free table exists. No reservations without a table are created and an occupied table is not offered.
• Employee in the dashboard, the POS or the handheld. If you choose a table that is already occupied at that time, the warning appears with the name of the table(s). If you deliberately confirm that you still want to book, the reservation goes through. For a combination table the warning reads The chosen table combination is not completely free at this time. Are you sure you still want to book it?.
• Recorded. The reservation's history says Deliberately booked on an occupied table, with the tables and from which screen.
• Choosing tables. In the window Available tables you choose between Tables, Combination table and Locations. By default you see the free tables; with a drop-down you filter on location. Show all tables and Show all combination tables also show the occupied ones. If there are none, it says No tables available, No table combination available or No location available.
• Multiple tables for a group. You can choose one or more tables (Choose one or more tables to book the reservation) or a combination table that you created under Restaurant > Combination tables. See How do I set up locations, tables and combination tables?.
• Table change. Locking table change keeps a reservation at its table; see How do I move or swap reservations in the timeline? to move tables.

Example

A regular guest calls for table 5, but it is already booked at 19:00. You choose table 5 anyway, get the warning and deliberately confirm that you still want to book it because the earlier guest leaves at 20:00. Table 5 is on both reservations.

Related

Why do I see no times in the reservation widget?, What can you set under Combination tables?

Keywords: double booking, table occupied, table already reserved, double booked, combi tables, combine tables

How do I let guests reserve a table online?

Answer

Turn on the add-on Online reservations, set up Restaurant with locations, tables, opening times, a reservation type and an Availability, and place the reservation widget on your website. Reserving online costs nothing extra.

Explanation

• Step 1: add-on. Go to Settings > Add-ons > Reservations and turn on Restaurant and Online reservations. Only then does Show in widget appear in the screens.
• Step 2: locations and tables. Restaurant > Locations and Tables. For every table leave Can be reserved via widget on Yes; see How do I set up locations, tables and combination tables?.
• Step 3: opening times. Restaurant > Opening times: fill in per day Open from and Open until, for the coming months. Guests only get times within the opening times.
• Step 4: a reservation type. Restaurant > Reservation types > Add > Reservation type: a name, the minimum and maximum number of guests, the Reservation duration, and Show in widget on Yes. Choose the Availability and the Fields you want to ask the guest.
• Step 5: an Availability. Restaurant > Availability > Add: a time slot (for example 16:30 to 21:30), the days in the calendar, Show in widget on Yes and the reservation type. Without an Availability the guest gets no times.
• Step 6: the grid. Under Reservation settings choose the Time interval between reservations, for example 15 minutes, and if needed a Minimum time until the reservation on the type.
• Step 7: the widget. Under Settings > Guests and bookings > Widgets create your reservation widget and place the code or the link on your website.
• Checking. Open the widget yourself and reserve a test time. If you see no times, go through Why do I see no times in the reservation widget?.
• What the guest gets. A confirmation email with pdf; see How do guests get a confirmation and a reminder of their reservation?.
• Deposit. If you want to ask for payment when reserving, see How do I ask for a deposit with a reservation?.

Example

Your restaurant is open Tuesday to Sunday from 12:00 to 22:00. You create the types Lunch and Dinner, the Availabilities Lunch (12:00 to 14:30) and Dinner (17:30 to 21:00) for those days, and place the widget on your site. Guests can now book a table online.

Related

What can you set under Reservation types?, What can you set under Availability?

Keywords: turn on online reservations, reservation widget, book table online, reserve on website, set up restaurant, reservation widget

How do I set opening times, different days and closing days?

Answer

Go to Restaurant > Opening times. Choose the year and the month and fill in per day Open from and Open until; set the switch to Open or Closed. Changes save themselves. To really close a day for online reserving, also create a Time limitation with Day restriction on Yes.

Explanation

• Step 1. Open Restaurant > Opening times. At the top choose the year (this year, next year or the year after) and the month.
• Step 2. For each day fill in Open from and Open until and set the switch to Open. Set the switch to Closed for a day you are closed. Next to the switch you see Saving..., Saved or an error with Try again.
• A different day. Simply adjust the times of that day, for example 17:00 to 22:00 on Christmas Eve. Every day has its own opening times; no fixed weekly layout is needed.
• For two years at once. Make an export, edit the file in Excel and choose Import.
• After midnight. If you close after midnight, fill in the closing time of the next morning, for example Open from 11:00 and Open until 02:00. The hours after midnight belong to the day you opened. Equal times are not possible; if you are open all day, fill in 00:00 to 23:59.
• What the opening times do. In the reservation widget the guest only gets times within Open from and Open until. On a timeline you cannot move or extend outside the opening times (Outside opening hours is not possible.).
• A closing day. A day set to Closed sets no limit on the times a guest can choose for that day. If you really want to block the day, create a Time limitation with Day restriction on Yes; see How do I block a day, a time or a location for reservations?.
• Part of the day closed. For a staff lunch or cleaning use a Time limitation with Time from and Time to.
• A location temporarily closed. Use a Location restriction. If the closure is permanent, adjust the opening times.

Example

You are normally open from 12:00 to 22:00, but on New Year's Eve from 17:00 to 02:00. You change 31 December to Open from 17:00 and Open until 02:00. Guests get times from 17:00 to 02:00 that evening.

Related

How do the Opening times at Restaurant work?, How do I let guests reserve a table online?

Keywords: set opening times, different opening times, closing day, restaurant closed, christmas opening times, open until after midnight

How do I ask guests about dietary wishes or other questions of my own when they reserve?

Answer

Under Restaurant > Fields create a field of your own, for example Dietary wishes, and link it to one or more reservation types. The guest sees the question in the last step of reserving, Guest details and information. You can show the answer right away in the reservation overview.

Explanation

• Step 1. Go to Restaurant > Fields and choose Add > Fields.
• Step 2. Choose for which reservation types the field is asked.
• Step 3. Choose the Type: for example Text box, Large text box, Drop-down, Radio button, Selection box multiple choices, Date, Period, Number field, Phone, Label, Link or Terms and conditions. For a choice field you fill in the choices under Options, one per line (XXX after a line preselects that option).
• Step 4. Give the field a Name and a Description. The description appears as light grey text in the field.
• Step 5. In the settings you choose Required, Show field name, Show in widget and Show when booking manually. Set List view to Yes to see the answer in the memo of the reservation overview, for example an allergy.
• Step 6. Choose Save. Afterwards you can drag the order of the fields in the reservation type's window.
• A field that only sometimes appears. Set Do you want to make this field dynamic? to Yes, under Which field is the main field? choose an earlier question with choices and under Show this field when the following is selected the answer for which this field appears (for example the question Which allergy? only if someone chooses Yes at Allergy?). This works with the add-on Dynamic reservation fields.
• Only for quotations. Set Show only in quotation mode to Yes for questions that only belong with a quotation (add-on Quotations).
• The answer in an email. Each field has a Label (tag), by default {naam}. Put the tag in an email template; Jimani replaces it with the guest's answer.
• Manually. Set Show when booking manually to Yes to also fill in questions yourself, for example for a wedding: you fill in all questions together with the guest.
• For all guests. Details that belong to every reservation (name, email, phone) you manage under Settings > Guests and bookings > Guest information; see What can you set under Guest information?.

Example

You create the field Dietary wishes (Large text box, not required, Show in widget Yes, List view Yes) and link it to Dinner. In the overview an allergy appears in the memo of each reservation.

Related

What can you set under Fields?, What can you set under Reservation types?

Keywords: dietary wishes reservation, guest allergies, own fields reservations, question to guest, dynamic field, customise reservation form

How do I sell extra products or packages with a reservation?

Answer

There are two ways. You link an extra product (such as a drinks package) to the type under Restaurant > Reservation types. You create a combination (for example bowling and then dinner) under Settings > Guests and bookings > Packages; the guest can add it while reserving.

Explanation

• Creating an extra product. Open Restaurant > Products and choose Add > Products. Create the product with price and VAT group. Set Show in widget to Yes if the guest may choose it themselves, and List view to Yes if you want to see the order in the memo of the overview.
• Linking. Open Restaurant > Reservation types, choose the type and set Add products and deposits to Yes. Under Extra products choose the products that go with it; you can choose more than one and with the plus button you create one.
• What the guest sees. While reserving in the widget they can choose the products. When booking manually they are in the block Products.
• Creating a combination. Open Settings > Guests and bookings > Packages and choose Adding combinations. Choose the Main Module and Reservation type 1, then Main Module 2 and the Reservation types 2 that can go with it. Per part set the start time, the discount and the number of guests, and the Gap between part 1 and 2. See What can you set under Packages (Combinations)?.
• Discount. With a combination you give a discount as an amount or percentage. The discount on part 1 appears on the receipt, online and at the POS.
• More parts. You can add a drink after dinner. Each part gets a free spot at that moment; if one does not fit, the combination is not offered.
• Costs. Products and deposits and Packages are free add-ons.

Example

With your high tea you offer the drinks package Champagne for €12.50 per person. You link it as an Extra product to the type High tea. Guests choose it in the widget and it appears in the reservation's memo.

Related

What can you set under Products of a reservation?, What can you set under Packages (Combinations)?

Keywords: extra products reservation, upsell, add-on sales, package, drinks package, combination reservation

Can I manage multiple branches in Jimani, and what does that cost?

Answer

Yes. Each branch is a business of its own in Jimani, with its own settings, tables, products, reservations and figures. If your account is linked to more than one business, you switch with the name of your business at the top of the menu. Settings and reports are per branch.

Explanation

• Switching. Click the name of your business in the menu. If you have more than one business, a list of your businesses opens; choose the business and you land on that business's dashboard. If you only have one, nothing opens.
• Who may switch. Only to businesses your account is linked to. You cannot open another business by changing a number in the address.
• Separate. What you set in one branch does not apply in the other: opening times, locations, tables, reservation types, products, permissions and reports are per business.
• Own subscription and features. Each business has its own subscription and turns add-ons on or off itself. The prices of the paid features therefore apply per business; the overview is in the article Which features cost money? under Pricing.
• Reserving per branch. Each branch has its own reservation widget and reservation list.
• A guest at two businesses. If the same guest has booked at two businesses, each business only sees their visits at its own business. If you delete their data at one business, that business gets an empty guest and the data at the other business remains.
• Costs. The price list of the features has no separate price for an extra branch. Ask Jimani what an extra branch costs in your situation.

Example

You have a restaurant in Utrecht and one in Leiden. You log in and click the name at the top of the menu. In the list you choose Leiden. You now see the reservations and tables of Leiden; the data of Utrecht stays there.

Related

How do I set up locations, tables and combination tables?

Keywords: multiple branches, manage multiple locations, second restaurant, switch shop, chain, branch

Webshop

What

Jimani's webshop lets guests order online from a hospitality or retail business, with a choice of pickup, delivery, shipping or eat here. The webshop shares its database with the POS, so an online order lands on the same kitchen and order screen as a POS order.

Who it is for

Hospitality and retail businesses that want to offer online ordering.

Core features

• Customers choose: pickup, delivery, shipping or eat here
• Delivery costs and a minimum order amount configurable per postcode area
• Choosing a time slot when ordering
• Supplements and product sets (combo deals) in the shopping cart
• Online payment via Mollie; business customers can order on account via Customer CRM (€20 per month)
• Managing orders in Order management and following them on the kitchen screen

Price

No monthly fee (pricing decision 14-10-2026). See "Which features cost money?".

Difference from competitors

Lightspeed sells eCommerce/delivery functionality as a separately purchased add-on. unTill integrates with delivery platforms such as Thuisbezorgd, with its own one-off licence costs (in one example found, €295 for the licence plus €395 for the integration). Jimani has this built in, without a monthly fee and without a separate licence per integration.

Keywords: hospitality retail webshop, order online webshop, webshop module price, webshop with POS

Choosing a time slot and spreading busy periods

What

Guests choose a time slot for their order; the system can limit the number of orders per time slot to spread the load on the kitchen.

Who it is for

Hospitality businesses with online ordering.

How it works

A time slot choice in the widget is linked to a setting for the maximum number of orders per time period.

Delivery

with Own delivery and delivery scheduling, a time slot (quarter-hour slots) is full when there are already as many deliveries for that time as the maximum under Order Restrictions (for webshop or kiosk) allows. The widget then shows the slot as unavailable and the server rejects the order with "This delivery time is full. Choose another time." For pickup and eat here this has not been checked.

Difference from competitors

No public comparison material found.

Keywords: order time slot, spread busy periods webshop, maximum orders per time period

Paying online and ordering on account

What

The webshop supports direct online payment via Mollie, and business customers can order on account via Customer CRM (€20 per month).

Who it is for

Hospitality and retail businesses, and their business customers (invoiced).

How it works

An order is paid through the business owner's Mollie connection; for customers on account the invoice email contains the Payment link placeholder and you set the status manually to Unpaid or Paid. This is a separate flow alongside direct payment, meant for customers who buy on account instead of paying per order.

Difference from competitors

No public comparison material found.

Keywords: pay online webshop, Mollie integration, order on account webshop

Promotional prices and temporary offers

What

A product can be given a temporary promotional price, with its own start and end date.

Who it is for

Hospitality and retail businesses.

How it works

Besides the normal price, a product can have a separate promotional price with a `specialpricefrom` and `specialpriceto` date; outside that period the normal price simply applies. The webshop can include these promotional prices when retrieving the product list.

Difference from competitors

No public comparison material found on temporary promotional prices at Lightspeed, unTill or SumUp specifically.

Keywords: promotional price webshop, temporary product offer, set discount period

Switching between modules on the same POS

What

One POS device remembers which module is active (hospitality, webshop, salon, activities, ticketing) and adapts the menu accordingly; a user can switch this themselves via a dropdown.

Who it is for

Business owners who combine multiple modules on the same POS device.

How it works

The active module is remembered for thirty days per device/user. If the POS is on the hospitality module, the shared POS screen shows the reservation menu and the table floor plan; with another module the corresponding menu appears. Without a valid, known module the system falls back to the company's own main module, so the POS never gets stuck in the wrong menu.

Difference from competitors

No public comparison material found on a comparable shared POS interface that can be switched per module at Lightspeed, unTill or SumUp specifically.

Keywords: switch module POS, POS to reservation screen, switch hospitality webshop salon

How are cancelled webshop orders handled?

Answer

You can refund a return with Gift voucher; the customer then receives a gift card with the amount. An unpaid online order that is cancelled returns the stock.

Explanation

The credit voucher belongs to a return: with a refund by Gift voucher, a real gift card is created if the business works with Gift cards. Cancelling an unpaid online order puts the stock back.

Example

A customer returns a product; the business owner refunds the amount with Gift voucher and the customer receives a gift card for the same amount.

Keywords: refund cancelled order, credit voucher cancellation, webshop refund

Does my webshop need a withdrawal button, and how does it work in Jimani?

Answer

If you sell at a distance to consumers, a customer must be able to withdraw from the purchase online. That follows from Directive (EU) 2023/2673 (new Art. 11a in the Consumer Rights Directive), applicable from 19 June 2026. For this Jimani has the Withdrawal button. You turn it on under Settings > Guests and bookings > Delivery and pickup > Webshop settings (or type "Webshop settings" in Search for a setting…), block Webshop legal rules. By default it is on for shops and off for hospitality and treatments.

Explanation

• For the customer. In the webshop and below the confirmation email of an order it says "Withdraw from contract here". The customer enters name, order number and the email address of the order, with an optional explanation, and chooses "Confirm withdrawal". An account is not needed. The customer immediately receives a confirmation with date and time.
• Period. 14 days after receipt. If the receipt is not known, 30 days after ordering.
• Which orders. Only distance orders: not the POS, the kiosk, eat here or a manual order.
• For you. You receive an email with the amount. The order shows "Withdraw" with date and time. You arrange the return and the refund yourself, within 14 days.
• Terms. Before paying, the customer sees that they agree to the terms and conditions which include the right of withdrawal.

Perishable products, custom-made goods and services on a fixed date are usually outside the right of withdrawal. That is why the button is off by default for hospitality.

Example

A clothing shop ships a jacket. The customer withdraws on day 10 via the link in the email. The shop sees "Withdraw" and refunds after receiving the jacket.

Related

How does OSS VAT work in my webshop?

Keywords: withdrawal button, right of withdrawal webshop, webshop return, art 11a, cooling-off period online

How does OSS VAT work in my Jimani webshop?

Answer

If you sell online to consumers in other EU countries for more than €10,000 per year, you charge the VAT of the buyer's country. To do so, turn on "OSS active" under Settings > Guests and bookings > Delivery and pickup > Webshop settings (or type "Webshop settings" in Search for a setting…). Jimani then converts the VAT and creates a quarterly report per country for your OSS return.

Explanation

• Turning on. Settings > Guests and bookings > Delivery and pickup > Webshop settings (or type "Webshop settings" in Search for a setting…), block Webshop legal rules: "OSS active (VAT of the buyer's country)", Yes or No, default No. Below it you see how much you sold to other EU countries this year. If you reach €10,000 or more, the OSS report warns you; you decide yourself.
• When it applies. Only when shipping to another EU country. Not for the Netherlands, countries outside the EU, the POS or pickup.
• What changes. The price including VAT stays the same; only the VAT is converted to the country's rate (high, low or 0%). The confirmation email and the invoice show for example "VAT DE 19%".
• Report. In the financial overview (Settings > Money and figures > Reports) there is the button "Foreign VAT report (OSS)": per year and quarter, per country and rate the revenue excl. VAT, the VAT, the revenue incl. VAT and the number of orders. Downloadable as CSV. Only paid, non-cancelled and non-withdrawn orders count.
• Return. You file that yourself via the OSS portal of the Belastingdienst. A refund in a later quarter you correct in that quarter.

Example

A customer in Germany buys for €119 incl. VAT. With OSS on, that is €100 + €19 VAT (DE 19%) instead of NL 21%.

Related

Does my webshop need a withdrawal button?

Keywords: oss vat webshop, foreign vat webshop, one stop shop, eu vat sales, 10000 euro threshold

How do I turn on my business's online webshop and what do I get?

Answer

Set Online webshop to Yes under Settings > Guests and bookings > Online webshop. Then create a webshop widget and set how guests receive their order. The online webshop has no monthly fee.

Explanation

• What you get. Your own ordering page where customers order and pay themselves: the online store with its own address, the settings for delivery, pickup and eat here, and the orders straight on the kitchen screen and in Order management.
• Step 1. Go to Settings > Guests and bookings > Online webshop and set the question to Yes. You also find the function under Settings > Add-ons.
• Step 2. Open Online webshop in Settings and choose Add widget. Give the widget a name (only you see it) and choose the kind of widget. Under What the guest chooses, pick which categories it contains and finish the layout.
• Step 3. Adjust the webshop itself with Edit webshop: the front page, the menu, the categories, the products and the colours, with a live preview.
• Step 4. Set how guests receive their order: pickup, delivery, shipping or eat here. See How do I turn on delivery, pickup or eat here in my webshop?
• Step 5. Place the webshop on your website with View code (the widget code), or use the link. With Test, the webshop opens in a new tab, exactly as the customer sees it.
• Step 6. Orders arrive in Order management. See How do I manage the orders of my webshop?

The POS and the webshop share the same products and the same orders. What you ring up at the POS and what comes in online, you see together in Order management and in the Financial overview.

Example

A baker turns on Online webshop, creates a widget Pickup orders with the categories bread and pastry, sets Pickup to Yes and places the code on their website. Customers order online and the order appears on the kitchen screen right away.

Related

How do I turn on delivery, pickup or eat here in my webshop?, Can I manage multiple webshops in one account?, Which features cost money?

Keywords: turn on online webshop, activate webshop, order online webshop, create webshop widget, start online store, ordering page customers

How do I turn on delivery, pickup or eat here in my webshop?

Answer

Open the webshop widget under Settings > Guests and bookings > Online webshop, choose Edit and, on the Settings tab, set Pickup, Delivery and Eat here to Yes or No. For Delivery, you then choose How do you deliver?: yourself by bike, scooter or car, or with a carrier. Choose Save.

Explanation

• Step 1. Go to Settings > Guests and bookings > Online webshop (or Delivery methods and shipping costs; this opens the same list of widgets). At your webshop widget, choose Edit and open the Settings tab.
• Step 2. Under Pickup, Delivery and Eat here, set to Yes what you offer. Pickup: The customer collects the order, with a pickup time. Delivery: The order comes to the customer's home: by yourself or with a carrier. Eat here: The guest orders at the table or at the counter.
• Step 3. Under Delivery, choose the question How do you deliver?: Bike, Scooter, Car (you deliver yourself, with a time slot and delivery schedule) or Carrier (a parcel service delivers, without a time slot). With Carrier, you choose Which carrier?: PostNL, DHL, UPS, DPD, GLS or Other.
• Step 4. Under When do you deliver? choose Right after the order, The next day or Within 1-2 working days. If you enter a delivery time in working days yourself, the question is set to Custom delivery time. With Right after the order, the standard preparation time applies and the customer chooses a time within your delivery times. Otherwise, the customer sees when their order will arrive and does not choose a time slot.
• Step 5. If you have more than one method on, you use When do you ask for delivery or pickup? to decide whether the customer chooses this Before checkout or At the beginning. With exactly one method, you can set Show pre-selection screen to No: the customer then goes straight to the products.
• Step 6. Choose Save at the bottom of the widget. The choices are then kept and the preview next to it follows every choice immediately. Only the shipping costs per country are saved immediately per line.

Own delivery and shipping cannot be on at the same time: How do you deliver? has one answer per webshop widget. An order can only be placed for a method that is on; the webshop rejects other choices.

Example

A pizzeria sets Pickup and Delivery to Yes, chooses Scooter and Right after the order, and sets the neighbourhoods it delivers to under Delivery postcodes. A clothing online store sets only Delivery to Yes, chooses Carrier and PostNL and Within 1-2 working days.

Related

How do the delivery and pickup options of the webshop widget work?, How do I set delivery costs, free delivery and a minimum order amount?, How do I set delivery days, delivery times and postcodes?, How do I have orders shipped with a parcel service and what does the customer pay?

Keywords: turn on delivery webshop, turn on pickup, eat here webshop, delivery methods, bike scooter car delivery, set up parcel service shipping, postnl dhl webshop

How do I set delivery costs, free delivery and a minimum order amount?

Answer

You set the standard Delivery/shipping costs with the limit Delivery costs free after amount, and per postcode range your own Delivery costs and a Minimum order amount under Delivery times and postcodes. An amount for a postcode takes precedence over the standard costs. Above the free limit, the customer pays nothing.

Explanation

• Step 1. Standard costs: go to Settings > Guests and bookings > Delivery and pickup > Webshop settings (or type "Webshop settings" in Search for a setting…), Delivery settings step. Fill in Delivery/shipping costs and Delivery costs free after amount. The same two fields are in the webshop editor (Edit webshop, View tab) as Delivery costs and Free from; they apply to all webshop widgets of the business.
• Step 2. Costs per town or neighbourhood: go to Settings > Guests and bookings > Delivery and pickup (Delivery times and postcodes), Delivery postcodes tab. Fill in Delivery costs and Minimum order amount per range.
• Step 3. Minimum for the whole webshop: in the webshop editor, View tab, fill in Minimum order amount. It applies to pickup and delivery, over the products without delivery costs, and not to eat here. 0 means: no minimum.
• Step 4. Minimum number of products: under Webshop settings, Delivery settings step, fill in Minimum order quantity.
• Step 5. If you ship with a parcel service, the costs per country are with the delivery methods; see How do I have orders shipped with a parcel service and what does the customer pay?

How the webshop calculates

• The delivery costs only apply to delivery or shipping, never to pickup or eat here.
• If the customer's postcode has Delivery costs above 0, those are the costs. Otherwise the webshop's Delivery/shipping costs apply.
• If Delivery costs free after amount is filled in and the amount of products reaches that limit, the costs are 0. A limit of 0 does not count as a limit: delivery is then never free.
• The postcode's minimum order amount applies alongside the webshop's minimum; if the order stays below either one, it does not go through.
• The server recalculates every order itself, even if the customer saw a different amount.

Example

Standard € 4.95, free from € 40. Postcodes 9500 to 9510 cost € 2.50 with a minimum of € 15. A customer in 9501 with € 30 of products pays € 2.50; with € 45 they pay nothing. A customer in another range with € 30 pays € 4.95.

Related

How does the Webshop settings window work?, How do I set delivery days, delivery times and postcodes?, How do I turn on delivery, pickup or eat here in my webshop?, What can you set for Delivery?

Keywords: set delivery costs, free delivery from amount, minimum order amount, delivery costs per postcode, shipping costs webshop, threshold free delivery

How do I set delivery days, delivery times and postcodes?

Answer

Go to Settings > Guests and bookings > Delivery and pickup (Delivery times and postcodes). There you set Use delivery schedule to Yes, create delivery areas with their delivery days and link the postcodes to an area. The delivery hours per day are with the opening hours of your webshop.

Explanation

• Step 1. Open the Delivery schedule tab and choose Yes under Use delivery schedule. Set Same-day orders until (for example 13:00), choose Today, Tomorrow or Day after tomorrow under Earliest delivery and fill in under Days ahead how far ahead the customer may choose (maximum 120). Every choice is saved immediately.
• Step 2. Set the delivery hours per day with the opening hours of the webshop: the columns Delivery from, Delivery to and Delivery (in the Excel export of the opening hours they are called Delivery from and Delivery until). If Delivery is off for a day (a public holiday or holiday), no delivery orders can be placed that day.
• Step 3. If you work with different neighbourhoods or towns, open the Delivery areas tab. Click the plus, give the area a Name, set the Delivery days to Yes or No and optionally fill in Delivery from and Delivery until if this area has different hours than the opening hours.
• Step 4. Open Delivery postcodes. Use the plus to add a range (Postcode from and Postcode to, the digits of the postcode) and choose the Area. Or import them in one go with an Excel file: Export gives you the format.
• Step 5. Test the webshop: enter a postcode and see which days and times you get.

How the webshop determines the days and times

• The customer enters their postcode as soon as they choose delivery (adjustable with Ask for postcode before checkout). If the postcode does not belong to an active area or the range is excluded, they get the message that you do not deliver there.
• Only the delivery days of the area count. Within those, the delivery hours of that day apply, unless the area has its own hours.
• The times come in blocks of 15 minutes. For today, the first block only starts after the preparation time plus the travel time (rounded up to the next quarter of an hour), and choosing today is only possible before the time under Same-day orders until.
• If a maximum is set for a time under Order Restrictions (for the webshop or the kiosk), the block is full when that many deliveries are already scheduled at that time. A day without a free block drops out.
• Without a delivery schedule and without delivery areas, the webshop works as always: only today and no postcode check.

Example

Stadskanaal gets delivery on Tuesday and Friday and Westerwolde on Wednesday and Saturday. You create two areas with those days, link the postcodes to the right area and set Same-day orders until to 13:00. A customer from Westerwolde only sees Wednesday and Saturday.

Related

What can you set for Delivery?, How do I set delivery costs, free delivery and a minimum order amount?, How do I turn on delivery, pickup or eat here in my webshop?

Keywords: set delivery days, delivery times webshop, delivery areas, postcodes delivery, delivery schedule, order for today until, delivery from

How do I have orders shipped with a parcel service and what does the customer pay?

Answer

In the settings of your webshop widget, set Delivery to Yes and choose Carrier under How do you deliver? The customer then sees the delivery time in working days and pays the Shipping costs of their country. When you send the parcel, you enter the code under Track & trace in the order.

Explanation

• Step 1. Open the webshop widget (Settings > Guests and bookings > Online webshop, choose Edit at the widget) and go to the Settings tab. Set Delivery to Yes and choose Carrier under How do you deliver?
• Step 2. Under Which carrier? choose PostNL, DHL, UPS, DPD, GLS or Other. From the code you enter with the order, Jimani makes the track & trace link for the customer.
• Step 3. Under When do you deliver? choose The next day or Within 1-2 working days, or enter a from and to yourself under Delivery time in working days (for example 1 to 3); the question is then set to Custom delivery time. There is no time slot: the customer only sees when their order will arrive.
• Step 4. Optionally fill in Same-day shipping until. Ordered before that time, shipped today. If you leave it empty, it is not shown.
• Step 5. Under Shipping costs per country, fill in per country the Shipping costs and Free from. With Add country, a line is added; with the bin you remove a line. Every line is saved immediately. Countries to choose from: the Netherlands, Belgium, Germany, Luxembourg, France, Austria, Denmark, Spain, Italy, Portugal, Sweden, Finland, Poland, the United Kingdom, Ireland, Switzerland, Norway and Greece.
• Step 6. Choose Save at the bottom of the widget.
• Step 7. When you send the parcel, open the order in Order management (Search order) and fill in the code or the link under Track & trace. The field saves as soon as you leave it, and the link Track the shipment then appears with it.

How the webshop calculates

• If you have filled in at least one country, the webshop looks up the country of the delivery address (without a country: the Netherlands). If that country is not in your list, the customer cannot order: the webshop says you do not ship to this country.
• If there is a Free from amount for the country and the amount of products (incl. VAT) reaches it, the shipping costs are 0. Otherwise the country's shipping costs apply.
• If you have not filled in any countries, the webshop's Delivery/shipping costs and the Delivery costs free after amount limit apply to every address.
• When shipping, the webshop does not check the delivery schedule and the delivery areas: those only apply if you deliver yourself.

Example

An online store ships within the Netherlands for € 6.95 (free from € 50) and to Belgium for € 9.95. A customer from Germany cannot order until the store adds Germany.

Related

How do I turn on delivery, pickup or eat here in my webshop?, How do I set delivery costs, free delivery and a minimum order amount?, How does Order management work for the orders of my webshop?

Keywords: shipping webshop, shipping costs per country, parcel service postnl dhl, track and trace order, free shipping from, delivery time working days

How do I manage the orders of my webshop?

Answer

Open Order management in the menu. There you set orders to In progress and Done, and complete them on the Delivery, Pickup or Eat here screen. You find an older order with the Search order tab.

Explanation

• Step 1. Choose Order management. The screen is called Order overview. New orders are on the Orders tab with the status Order received.
• Step 2. Click the status of an item: it becomes In progress. Click once more: it becomes Done. When everything in an order is Done, the order appears under Order Status and on the screen of its kind.
• Step 3. Give the order to the guest and open the Delivery, Pickup or Eat here screen. Click the status Done of the order. The status becomes Delivered, Picked up or Eat here.
• Step 4. If you want to view an order, click the info icon in front of the line. You see the items, the steps of the order, the payment and the buttons Refund, Print receipt and Mark as complete.
• Step 5. Find an earlier order with Search order: type an item, order number, amount, name or email, or open Search options for date, category, product, status, payment method, kind of order and user.

What you see is your business's working day. If you also want to see the orders that have already been completed, turn on View completed orders. If no item in your business has a kitchen printer, every order immediately goes to done and you only see Search order. What a line or button means is explained in How does Order management work for the orders of my webshop?

Example

A pickup order comes in with two sandwiches. You click twice on the status of each sandwich: they are Done and the order is on the Pickup screen. The guest collects it and you click Done: the status becomes Picked up.

Related

How does Order management work for the orders of my webshop?, How do I follow the status of an order and how does the kitchen screen work?, How do I refund a webshop order?

Keywords: manage orders, order management, set order ready, order picked up, search order, complete webshop order

How do I follow the status of an order and how does the kitchen screen work?

Answer

In Order management, you see the status per order: Order received, In progress, Done and then Delivered, Picked up or Eat here. The kitchen screen on a TV or tablet shows the same orders with only the order number, in three columns: New, Being prepared and Done.

Explanation

• Statuses in Order management. An item starts at Order received, goes to In progress with a click and to Done with another click. When everything in an order is Done, the order is done. You then complete it as Delivered, Picked up or Eat here. An item that has to wait for a moment is on Hold.
• The order window. The steps Order received, Payment, In progress, Done and Completed are shown with the time for each order.
• Opening the kitchen screen. On the TV or tablet, open the address /tv/login of the Jimani widget environment. Log in with Customer number, Email and Password and choose Log in. With Remember me, the screen saves your customer number and email address. There is no button in the dashboard itself that opens this screen.
• Choosing a type. After logging in, you choose under Choose the type of screen: Dine-In (guests who eat here), Pickup (pickup orders) or Both (eat here and pickup together). The screen shows today's orders.
• What you see. At the top Jimani and Kitchen screen, below it the columns New, Being prepared and Done with the order number per order (for example #12). Being prepared shows orders of which items are In progress; Done shows orders that are completely done. Each column shows at most 15 orders. The New column is always empty at the moment.
• Updating. The screen refreshes by itself as soon as you change a status in Order management. If the connection drops, the screen fetches the orders again regularly.
• Without a valid login. The screen shows No access and says that a valid access key is needed.
• Another kitchen screen. This TV screen with order numbers is something different from the kitchen screen that you connect as a device under Registers and hardware, on which the cook taps New, In progress and Done per product. See How does the kitchen screen work?.

Example

The kitchen hangs up a TV with Both. An employee sets an order to In progress in Order management: the number appears in the Being prepared column. When everything is Done, the number jumps to Done.

Related

How does the kitchen screen work?, How do I manage the orders of my webshop?, How does Order management work for the orders of my webshop?

Keywords: kitchen screen, tv screen orders, order status, order ready screen, tv kitchen orders, order number screen

Can I link a table or table number to an order?

Answer

Yes, at the POS, with the Parking tables function. You create tables and use the Tables button to put an order on a table until it is paid. In the online webshop, a guest cannot enter a table number themselves.

Explanation

• Step 1. Turn on the Parking tables function (Settings > Add-ons). Without this function, the Tables tab is missing.
• Step 2. Go to Settings > Till and products > Menu and settings and open the Tables tab. It says: Here you can create tables to park the order for later. This can be handy when you take an order by phone or when you want an order to be paid later.
• Step 3. Click the plus. Under Table name, enter a name (maximum 20 characters) and, if you use Restaurant, choose the Location where the table is. With Add as main guest you mark the table as a main guest table when placing an order; in the POS table list, the Show main guests button then shows only those tables. Choose Save.
• Step 4. At the POS, ring up the products and choose the Tables button. You see the Choose Parking Table list: Choose the table on which the order should be booked. Without a choice, you get the message Select a table to proceed.
• Step 5. When the guest pays, you choose the same table again: the open receipt of that table appears and you take payment.

You can enter many tables at once with Excel: use Select Excel file, Choose a file and the import button, or download the list with Export. In the list, you can per table turn Add as main guest and Active on or off, and delete a table.

Example

A guest phones in an order. You ring up the products, choose Tables and put the order on table Phone 1. When the guest collects the order an hour later, you open table Phone 1 and take payment.

Related

How do I manage the orders of my webshop?

Keywords: table number order, link table order, parking tables, put order on table, parking table, table phone order

Can I manage multiple webshops in one account?

Answer

Yes. Under Settings > Guests and bookings > Online webshop, you create as many webshop widgets as you like, each with its own name, its own categories, its own layout and its own delivery methods. All orders come together in Order management.

Explanation

• Step 1. Choose Add widget and give the widget a name you recognise yourself, for example Terrace or Pickup orders. Only you see the name, in the list of widgets.
• Step 2. Under What the guest chooses, pick which categories are in this webshop. Everything is on; remove what the guest may not choose in this widget. This way you make a webshop with only drinks and one with only dishes.
• Step 3. Finish the layout. If you already have a webshop in your own house style, use Make a copy: this makes an exact copy of the widget including house style.
• Step 4. Set per widget how the guest receives their order (Pickup, Delivery or Eat here). Each widget has its own delivery questions on the Settings tab.
• Step 5. Place each webshop in its own spot with View code, and test it with Test.

This is the same for all webshops

the products (per widget you only choose which categories it contains), the standard delivery costs and the free limit (which apply to all webshop widgets of the business), the delivery postcodes and delivery areas, the stock and the orders in Order management and in the Financial overview.

Example

A lunchroom has a Pickup webshop with sandwiches and soups and a Catering webshop with platters and pastries, each on its own page of the website. Both orders appear in the same list in Order management.

Related

How do I turn on my business's online webshop and what do I get?, How do I turn on delivery, pickup or eat here in my webshop?

Keywords: multiple webshops, second webshop, copy webshop, multiple widgets, separate webshop categories, webshop per department

Where do I see the revenue and figures of my webshop?

Answer

Open Settings > Money and figures > Reports. The Financial overview shows the revenue of the webshop, kiosk and POS over a period, with filters on category, product and employee. From there you also open the Foreign VAT report (OSS) and the Own consumption overview.

Explanation

• Financial overview. Choose Date as of and Date to and click the magnifying glass. You see the number of orders, the number of products sold, the total revenue (with the revenue excl. VAT below it), the employee with the highest turnover, the payment methods, the number per order kind (Pickup, Delivery, Eat here) and per channel (Online store, Kiosk, POS), and the VAT per rate. Export gives an Excel file and Print a pdf, with the same filters.
• Revenue of a product or category. Choose a Category or a Product. Two amounts are then shown: the Turnover of this selection and the turnover of the Whole orders it was part of. At the bottom are the tables Margin by category and Margin by product with Quantity, Revenue excl., Purchasing and Margin.
• Revenue per employee. The Employee with highest turnover block shows the best seller. With the User list, you view the sales of one employee.
• What does not count. Under Not included in revenue are Cancelled, Practice and Refunded. A cancelled or practice receipt does not count, just like on the day closing.
• Foreign VAT report (OSS). The button is on the Financial overview. Choose the Year and the Quarter; per country and rate you see the revenue excl. VAT, the VAT, the revenue incl. VAT and the number of orders, and Export gives a file for your return. See How does OSS VAT work in my Jimani webshop?
• Own consumption. If the Own consumption function is on, there is a block and a button Own consumption. Choose the Year: per Type of consumption you see the number of receipts, the Quantity, the Cost price excl. VAT, the VAT on cost price and the Sales value (for info), per month and per receipt. Export and Print also work here. See How do I book own consumption, staff consumption or shrinkage?
• Returns. The Refunds overview shows the returns; see How does the Refunds overview of my webshop work?

Example

You want to know what you earned from soft drinks in September. Choose Date as of 01-09 and Date to 30-09, choose Soft drinks under Category and click the magnifying glass. Under Margin by product, you see the quantity and the margin per soft drink.

Related

How does the Financial overview of my webshop work?, How does OSS VAT work in my Jimani webshop?, How do I book own consumption, staff consumption or shrinkage?

Keywords: webshop revenue, financial overview webshop, revenue per product, oss report, own consumption overview, sales statistics, popular products

How do I refund a webshop order?

Answer

Open the order in Order management and choose Refund. The receipt then opens in the POS, where you choose per item what you take back, give a reason and refund. What you take back is then listed in the Refunds overview.

Explanation

• Step 1. Go to Order management and find the order with Search order, or open it on the Delivery, Pickup or Eat here screen. Click the info icon in front of the line.
• Step 2. Choose Refund. The button is missing if there is nothing left to take back and is grey if the Refund function is off. Turn it on under Settings > Add-ons; Refund has no monthly fee.
• Step 3. The order opens in the POS, just like when you scan the receipt. So nothing has been booked back yet: you remove what you take back line by line.
• Step 4. Under Reason, choose: Ordered incorrectly, Incorrect order, Complaint about the article, Something is missing or Other. If you choose Other, you fill in an Other reason. Always give a reason.
• Step 5. Complete the return. If the receipt was paid via Mollie (card payment, Tap to Pay or online), the money can go back to the customer's card or account via Mollie with Refund to card, up to 120 days after the payment. It is in the account within a few days. If that is not possible for the whole sum, you refund the rest in cash. If you choose Gift voucher as the refund and your business works with Gift cards, the customer receives a gift card with a number and the amount as balance.
• Step 6. Check the result in the Refunds overview: per return the date, the quantity, the amount, the reason, whether the product went back into stock and who took the return.

The Refunds overview also shows what was struck from a receipt before it was paid. That is not a refund: no money went back.

Example

A guest ordered two sandwiches and a coffee via the webshop and brings one sandwich back because it was wrong. You open the order, choose Refund, remove one sandwich from the receipt, choose Ordered incorrectly as the reason and refund the amount.

Related

How does the Refunds overview of my webshop work?, How do I manage the orders of my webshop?, Does my webshop need a withdrawal button?

Keywords: refund webshop, return webshop order, take back order, refund to card, refund reason, return to stock

Can I connect Uber Eats to Jimani and receive orders?

Answer

Not yet for your own business. The dashboard has no screen or button to connect Uber Eats, and orders from Uber Eats do not appear in Order management. Jimani does have a prepared connection, but it is not yet open to customers.

Explanation

• What does exist. A sign-up address (/ubereats/connect) sends a logged-in user to Uber Eats to grant access. They then return to a page that shows whether connecting succeeded. There is also a receiver for notifications from Uber Eats, which only stores them.
• What does not exist. There is no menu entry, no button under Add-ons and no setting. An order from Uber Eats is not created in Jimani and does not appear in Order management.
• What you can do. Let guests order directly from you with your own online webshop, with pickup, delivery or eat here. See How do I turn on my business's online webshop and what do I get?

Messages

these texts can appear on the page after connecting.

Message	What it means	What you do
Uber Eats connected.	Uber Eats granted access and Jimani stored it.	Nothing.
Uber Eats authorization code is missing.	Uber Eats did not send a code.	Start connecting again.
Uber Eats authorization state is invalid.	The connection has expired (after an hour) or does not belong to your business.	Start connecting again, logged in to the right business.
The Uber Eats authorization failed	Uber Eats refused access; the reason follows.	Check your Uber Eats account and try again.
Exchanging the Uber Eats token failed	Jimani could not record the access; the reason follows.	Try again and contact us if it keeps failing.

Example

A restaurant wants Uber Eats orders on the kitchen screen. That is not possible automatically right now: the Uber Eats orders stay in the Uber Eats app. Orders via your own webshop do appear on the kitchen screen.

Related

How do I turn on my business's online webshop and what do I get?

Keywords: connect uber eats, uber eats orders, delivery platform integration, uber eats pos, uber eats webshop

Which details does my webshop ask the customer when ordering?

Answer

You decide that yourself under Settings > Guests and bookings > Guest information. For each guest field, you turn on a switch for Eat here, Pickup and Delivery: where the switch is on, the webshop asks the customer for that field. With the plus, you add a question of your own.

Explanation

• Step 1. Open Guest information. The list shows each field with the columns Name, Eat here, Pickup and Delivery. For a shop, the name Sale appears instead of Eat here.
• Step 2. Turn a switch off to stop asking for a field for that kind of order, or on to ask for it. The change is saved immediately; if you see Not saved, try again.
• Step 3. Click the plus for a question of your own, for example a delivery instruction. Fill in the Name for every language of your business and turn on Visible In Here-Eating, Visible in delivery and Visible in takeout for the kinds of order for which you want to ask the question. Choose Save.
• Step 4. What the customer filled in, you see later in the order window in Order management, with the customer's details.

A field of your own that you have once created cannot be changed or deleted on this screen: the line does not open when you click it. Turn the field off with the switches if you no longer want to ask for it.

Example

A delivery service adds the field Ring at the door and turns on only Visible in delivery. For pickup and eat here, the customer does not see that question.

Related

What can you set under Guest information of the webshop?

Keywords: customer details ordering, customer data webshop, extra question at order, fields delivery pickup, add guest field, delivery instruction field

How do I let business customers order on account?

Answer

Turn on the Customer CRM function (€ 20 per month), create the business customer under Webshop CRM and set Allowed to pay on account to Yes. At the POS, you choose the customer under Tables, On account. From then on, you follow the invoice under Send invoices and Outstanding invoices.

Explanation

• Step 1. Turn on Customer CRM under Settings > Add-ons. The Webshop CRM entry then appears under Settings > Guests and bookings.
• Step 2. Open Webshop CRM and click Customer. On the first step, fill in the company details (all fields are required) and choose Next.
• Step 3. On the second step, set Allowed to pay on account to Yes, fill in the Payment term in days and choose the Email template: pay on account. Choose Save.
• Step 4. At the POS, you ring up the products and choose the Tables button. With the button Add to regular guests (On account), you see the business customers. Choose the customer and confirm with Customer order. During checkout, you then pay on account (Pay on account).
• Step 5. Under Send invoices are the latest orders on account with Invoice date, Due date and Invoice Total. The due date is the invoice date plus the customer's payment term.
• Step 6. When the customer has paid, set the invoice to Paid and choose Save. An invoice that has not been paid on time also appears under Outstanding invoices. The payment counts as Others.

You adjust the email with the invoice under Email template. Use the placeholders (such as Customer name, Invoice number, Amount due and Payment link) to insert details. Fill in subject and text in every language, or leave both empty: the standard text is then used.

Example

A wholesaler lets a canteen order on account with a 30-day payment term. It appears under Send invoices. After 30 days without payment, the invoice also appears under Outstanding invoices. The wholesaler sets it to Paid as soon as the money is in.

Related

How does the Customer CRM work for business customers who order on account?, Which features cost money?

Keywords: order on account, customer crm, business customer invoice, payment term, outstanding invoices, set invoice as paid

How do I send text messages from Jimani, and what does it cost?

Answer

Turn on the SMS integration (free) and buy a bundle: 100 SMS for €12, 500 for €50 or 1,000 for €90, excluding VAT. After that you set up text messages under Settings > Communication > SMS. Jimani sends via Spryng.

Explanation

• Turning on. Settings > Add-ons, category Communication, SMS. Turning on SMS is only possible once you have credit; so buy a bundle first. You pay via Mollie.
• What an SMS costs. An SMS is 160 characters per part, 153 when there are multiple parts. Each part costs one SMS of your credit. Anything longer than 3 parts is not sent.
• Characters. Jimani always sends in the standard SMS character set: é becomes e, emoji are dropped. This way a message never unexpectedly costs more.
• Sender. Maximum 11 characters: letters, digits and spaces, with at least one letter. If left empty, Jimani derives it from your business name.
• Daily limit. By default 100 SMS per day, adjustable up to 1,000.
• Auto top-up. Below 20 SMS Jimani can buy a new bundle. That is only possible with a mandate for direct debit.
• Status. For each SMS you see Sent, Delivered or Failed. If Failed, you get the credit back. Without a mobile number or above the daily limit no SMS is sent and it costs nothing.
• Test SMS. To your own confirmed number or an entered number, maximum 5 per quarter of an hour. Costs credit.

Example

A reminder of 120 characters costs 1 SMS. With the bundle of 500 that is €0.10 excl. VAT.

Related

Can I automatically send guests a text message?

Keywords: send sms, sms costs, sms bundle, sms reservation, spryng

Can I automatically send guests a text message, for example a reminder?

Answer

Yes. You create automatic text messages yourself per moment, such as confirmation, reminder before arrival, after the visit or for an open deposit. No text messages are on by default. With "SMS times" you manually offer a guest free times with a link to book directly.

Explanation

Under SMS choose "+ New SMS". For each SMS you choose:

• For whom: reservations, appointments, tickets, activities or webshop (webshop only confirmation).
• Moment: confirmation, change, cancellation, days before arrival (1 to 30), hours before arrival (1 to 72), after the visit (1 to 168 hours), survey (with the Survey integration), open deposit or no-show.
• Reservation type: an SMS for a specific type takes precedence over the general SMS.
• Text per language, with tags such as {Zaak}, {Naam}, {Datum}, {Tijd} and {Personen}. For an open deposit {Bedrag} and {Link} are added, for the survey {Link}. The screen shows per moment which tags fit.

Rules: one SMS per booking per moment. If an SMS falls between 21:00 and 8:00 (adjustable), it is sent at 8:00. If a reminder would then only arrive after the arrival, Jimani skips it. An SMS after the visit only goes to guests who want to receive news. A new SMS is not sent for moments that had already passed when you created it; a reminder for an existing booking that is still to come is sent.

SMS times

under Reservations you choose a date, number of people and up to 4 free times, and enter the mobile number. The guest receives a short link. The booking widget opens with it already filled in. The link works until the end of that day. In the overview you see sent, opened or booked.

Example

"{Zaak}: see you soon, {Naam}! We'll see you on {Datum} at {Tijd}." as an SMS 1 day before arrival.

Related

How do I send text messages from Jimani, and what does it cost?

Keywords: sms reminder reservation, automatic sms, no-show sms, sms times, free times sms

How do I send a newsletter to my guests, and what does it cost?

Answer

Turn on the Newsletters add-on. Newsletters are free up to and including 500 emails per month; if you send more in a month, that month costs €5 (excluding VAT), on your monthly invoice for the month after. You create the newsletter under Settings > Communication > Email, tab Newsletters, with the button + Newsletter.

Explanation

• Step 1. Turn on. Go to Settings > Add-ons and turn on Newsletters. The price is shown at the add-on; how turning on, trying and cancelling works, you can read in Can I try a paid feature first, and how do I cancel it?.
• Step 2. New newsletter. Go to Settings > Communication > Email and choose the tab Newsletters. Click + Newsletter at the top right.
• Step 3. Recipients. Under 1. Recipients you give the newsletter a name (only for yourself) and choose who receives it. Below the filter is a counter with the number of recipients. See How do I choose who receives my newsletter?.
• Step 4. Content. Under 2. Content you choose a subject per language and build the email from blocks: Heading, Text, Image, Button and Reserve now. Your logo, your business address and the unsubscribe link are added automatically. On the right you see the email as the guest sees it.
• Step 5. Test email. Under 3. Send you enter your own address under Test email to and click Test email. The test email goes in the language you are currently viewing under Content and does not count towards the 500 per month.
• Step 6. Send or schedule. Click Send now (you can't undo that) or choose a date and time under Schedule for and click Schedule. Until that moment you can still change the newsletter or cancel it with Cancel scheduling. A changed, scheduled newsletter goes back to draft: schedule it again afterwards.
• Free up to 500. You may send 500 newsletter emails per calendar month for free. At the top of the overview, sent this month shows how many have already gone out. If you send more than 500 in a month, sending simply continues and that month costs €5 (excluding VAT), on your monthly invoice for the month after. If a newsletter takes you above 500, Jimani tells you when scheduling.
• After sending. In the overview you see for each sent newsletter the number of recipients, what percentage opened it and clicked on it, how many guests unsubscribed and how many emails were not delivered. You can no longer change a sent newsletter; with Copy you make a new draft of it.
• Sender, reply address and colour. You set those at the bottom of the overview under Settings. If you want the newsletter to really come from your own email address, also turn on Send from your own address: How can I send email from my own email address?.

Example

You have 380 guests with consent and in October you already send a newsletter to 300 of them. In November you send another newsletter: the counter at Newsletters is then at 0 of 500 and all 380 recipients can be included.

Related

Who may I send a newsletter to under GDPR?, How does the Newsletters screen work in Jimani?, How does the Newsletter window work in Jimani?, Which features cost money?

Keywords: send newsletter, make newsletter, mailing guests, newsletter cost, 500 emails per month, schedule newsletter, test email newsletter

Who may I send a newsletter to under GDPR, and how do guests unsubscribe?

Answer

By default only guests who have turned on the checkbox "I want to receive news" themselves receive your newsletter. Every newsletter has an unsubscribe link; anyone who unsubscribes never receives a newsletter from your business again. You can also email existing guests, but then you are responsible for that yourself.

Explanation

• The checkbox. If the Newsletters add-on is on, the reservation widget shows a checkbox with the text "I want to receive news and offers from (your business) (you can unsubscribe at any time)". It is off by default: the guest has to turn it on themselves. The Newsletters screen gives the widget or the reservation itself as the source. At the top of the Newsletters screen you see how many guests have given this checkbox.
• Signing up via your website. If your Jimani website has the Newsletter block, a visitor enters their email address there and turns on the checkbox for consent. This works with double opt-in: they first receive a confirmation email and the consent only applies once they click the link in that email. The link works for 7 days, and a confirmation email goes to the same address at most once every 10 minutes. The form always gives the same answer, so nobody can see who is already on your list.
• Who never takes part. Unsubscribed addresses, walk-ins (guests without details), the email address of your own business and guests with a no-show (if you leave that filter on) do not receive a newsletter.
• Also email existing guests. Under Settings, at the bottom of the Newsletters screen, choose the option Existing guests too under Who are you allowed to email?. Jimani then shows the question Also email existing guests? with a warning about the GDPR. Only when you click I understand, turn it on is the choice saved. If you cancel the question, the choice Only guests with the checkbox remains. Jimani records who agreed and when. The warning says that under the GDPR you usually may not simply send a newsletter to guests without consent, unless they have been a customer of yours, you offer similar services and they could refuse at the time of their visit.
• Unsubscribing by the guest. At the bottom of every newsletter is an unsubscribe link. The guest then sees the page "You have been unsubscribed" (in Dutch, German, French or English, according to the language of the email). If they unsubscribe by accident, they can click Sign up again after all. Unsubscribing works without logging in and applies to your business.
• One click is enough. The unsubscription happens as soon as the guest opens the link in their browser; they don't have to fill in anything. Programs of companies that only check links therefore do not unsubscribe anyone by accident.
• What you see. In the overview, the column Unsubscribed shows for each sent newsletter how many guests unsubscribed.

Example

A guest books via your widget and leaves the checkbox off. They do not receive your newsletter, even if they come often. If you turn on Existing guests too, they do receive it, until they unsubscribe.

Related

How do I send a newsletter to my guests, and what does it cost?, How do I choose who receives my newsletter?, What does a guest see when they unsubscribe from the newsletter?

Keywords: newsletter gdpr, newsletter consent, unsubscribe newsletter, double opt-in, I want to receive news, gdpr mailing

How do I choose who receives my newsletter?

Answer

Under 1. Recipients of a newsletter you set filters: module, period, reservation type, number of visits, revenue, how long ago and language. The counter below the filters shows right away how many guests the newsletter goes to. Without filters, everyone who has given consent receives it.

Explanation

• Name. Only for yourself, in the list. The guest sees the subject.
• Modules. Only if your business has guests from more than one module (Hospitality, Ticketing, Online store and POS, Salon, Hotel or Activities). Nothing selected = all modules.
• Visited between. Guests who visited or booked in this period. Enter a date in From and Up to and including; empty means always.
• Reservation type. Only guests who booked this type of reservation. Nothing selected = all types. For the online store and the POS there is no type here.
• Minimum number of visits. For example 3 for regular guests. Empty = everyone.
• Minimum revenue. What the guest has spent in total. Empty = everyone.
• Hasn't been back since. A number of days, to win guests back. Empty = everyone.
• Guest's language. Only if your business has more than one language. Each guest receives the version in their own language; if that is missing, the first language.
• Skip guests with a no-show. Is set to Yes by default: guests who have ever failed to show up receive nothing. If you set this to No, they are included.
• Always excluded. Unsubscribed addresses, walk-in guests, the address of your own business and duplicate addresses (each address receives one email). Without the choice Existing guests too, only guests with the checkbox are included.
• Subscribers via your website. Anyone who signed up (and confirmed) via the Newsletter block on your website is included as long as your filter only concerns language and no-shows. If you choose a filter about visits (module, period, type, number, revenue or not been back), subscribers without a booking drop out.
• The counter. Below the filters you see the number of recipients and, per language, how many there are. This matches the moment you click Send now or Schedule: when scheduling, the recipients are determined again.

Example

You want to win back regular guests: set Minimum number of visits to 3 and Hasn't been back since to 90 days. The counter immediately shows how many guests that is.

Related

How do I send a newsletter to my guests, and what does it cost?, Who may I send a newsletter to under GDPR, and how do guests unsubscribe?, How does the Newsletter window work in Jimani?

Keywords: newsletter recipients, newsletter filter, email regular guests, win back guests, newsletter target group, newsletter language

How can I send email from my own email address instead of noreply@jimani.nl?

Answer

Turn on the add-on Send from your own address (€10 per month, excluding VAT). After that, confirmations, reminders, invoices and newsletters are sent from your address, for example info@yourbusiness.nl. You can choose from three ways to connect.

Explanation

• Turn on. Go to Settings > Add-ons and turn on Send from your own address. After that you find the screen under Settings > Communication > Email, tab Send from your own address.
• Step 1. Enter the address. Under Email address enter the address you want to send from. Under Sender name enter the name as it appears in your guest's inbox; empty = the name of your business. Click Continue. Jimani checks where this address is managed (for example Google Workspace, Microsoft 365 or your own provider) and marks the best way as recommended.
• Step 2. Choose one of the three ways.
• Verify your own domain (recommended for an address on your own domain): you add three DNS records to your domain. It works with every provider, even if you later change the password of your mailbox. See How do I connect my own domain with three DNS records?.
• Own mail server (SMTP): with the details of your mailbox. With Google and Microsoft often with an app password.
• Connect with Google or Microsoft: log in with your Google or Microsoft account, without a password and without DNS records. This only appears if this connection has been set up on the Jimani server; otherwise it says "Not available yet". See How do I connect my mailbox via SMTP, Google or Microsoft?.
• Free addresses. An address from a free provider such as gmail.com or outlook.com is not yours: the Verify your own domain route is then turned off. In that case choose logging in with Google or Microsoft, or your own mail server.
• Test email. As soon as it is connected, click Test email. You receive an email from your own address, just like all your confirmations, reminders and invoices will be.
• If it fails once. If an email cannot be sent from your own address, it still goes out via Jimani (noreply@jimani.nl), with replies going to your business. So a guest never misses an email. With the Test email, Jimani reports that the email was sent via Jimani, with the last error message.
• Disconnect. Click Disconnect and confirm. Emails then go via Jimani again, with replies going to your business.

Example

Your restaurant sends email from info@restaurantvoorbeeld.nl. You choose Verify your own domain, add the three DNS records, click Check and then Test email. From that moment your address is the sender on every confirmation.

Related

How do I connect my own domain with three DNS records?, How do I connect my mailbox via SMTP, Google or Microsoft?, How does the Send from your own address screen work in Jimani?, Which features cost money?

Keywords: send from own address, own sender, own email address as sender, noreply jimani, confirmation email own domain, spf dkim

How do I connect my own domain with three DNS records?

Answer

Under Send from your own address choose the route Verify your own domain and click Create the DNS records. Jimani shows three records that you add to your domain, and then you click Check. Whoever manages your domain, for example your web developer, can be sent the records by email.

Explanation

• Step 1. Go to Settings > Communication > Email, tab Send from your own address. Enter your address, click Continue and under 2. Choose how to connect choose Verify your own domain with the button Create the DNS records.
• Step 2. The screen shows the block DNS records for (your domain) with a table: Type, Name (host), Value and Status. Next to each name and value there is a copy button. Add these three records to the domain, at your provider or web developer.
• Note when adding them. For a CNAME, do not put a dot at the end, and keep "proxy" (Cloudflare) turned off.
• Step 3. Check. Click Check. If a record is correct, the Status column shows "correct"; otherwise "not yet". After adding them it can take up to a few hours before the records are visible: try again later if the message says "Not all records are correct yet".
• Still waiting for the records? At the top of the screen it then says that Jimani is waiting for the DNS records for your address. Until they are in place, emails go via Jimani. With Start over you begin again from the start.
• Let your web developer do it. Under Let your web developer do it enter your web developer's email address and click Send the records. Jimani emails him the three records with the request to add them to the domain. Without an address the screen says: Enter your web developer's email address.
• Done. Once the domain is verified, Jimani reports "Your domain is verified. Now send a test email." and at the top it says Emails are sent from (your address). Click Test email.
• Advantage. This route keeps working if you change the password of your mailbox, and works with every provider.

Example

Your domain is with a provider that you manage yourself: you create three CNAME records, wait an hour and click Check. All three records show "correct".

Related

How can I send email from my own email address instead of noreply@jimani.nl?, How does the Send from your own address screen work in Jimani?

Keywords: dns records email, verify domain, cname email, send email own domain, web developer dns, check dns

How do I connect my mailbox via SMTP, Google or Microsoft?

Answer

Under Send from your own address choose the route Own mail server (SMTP) and enter the server, port, username and password of your mailbox, or choose Connect with Google or Microsoft and log in. After that, all emails are sent from that address.

Explanation

• Route Own mail server (SMTP). Click Enter details. Jimani pre-fills the Outgoing mail server and the Port based on your provider (for example smtp.gmail.com for Google); change them if yours is different. The port is usually 587.
• Username and Password. The Username is usually your email address; if you leave it empty, Jimani uses the address above. Under Password enter the password of the mailbox, for Google and Microsoft often an app password. Leave a saved password empty if you do not want to change it.
• Test connection and link. Click Test connection and link. Jimani logs in and sends a test email from your own address to the email address you are logged in with. If that works, the screen reports "Success: there's a test email in (your address). All emails are now sent from (your address)". A Test email button and Disconnect then also appear.
• Error messages. Without a server or port: Enter the server and the port (usually 587). Without a password: Enter the password. If the server is not open on the internet: This mail server cannot be reached from the internet. Enter your provider's server.
• Route Connect with Google or Microsoft. Click the Google or Microsoft button (the button of your own provider comes first) and log in with that provider. You give permission and return to Jimani with a message that it is connected. This also works for gmail.com and outlook.com addresses. If the connection is not turned on, the screen says: Connecting with (Google or Microsoft) is not available yet.
• Connection revoked. If you revoke access at Google or Microsoft, or it expires, the screen shows: The connection has been revoked. Reconnect; until then emails go via Jimani. Click Reconnect. In the meantime emails simply go out via Jimani, with replies going to your business.
• Which route when? If you have an address on your own domain, Jimani recommends the DNS route. For a free address, Jimani recommends logging in if that is possible, otherwise your own mail server.

Example

You use a gmail.com address for your small business. You choose Connect with Google, log in and give permission. You click Test email and the test email arrives from your Gmail address.

Related

How can I send email from my own email address instead of noreply@jimani.nl?, How do I connect my own domain with three DNS records?, How does the Send from your own address screen work in Jimani?

Keywords: connect smtp, app password gmail, connect google email, connect microsoft 365 email, set up mail server, connect outlook

How do I automatically send guests a survey after their visit, and what does it cost?

Answer

Turn on the add-on Survey (€5 per month, excluding VAT). Every business has a survey ready per module (the starter set). After that, Jimani sends the guest an email with a link to the survey, a number of hours after departure. This works for hospitality, activities, ticketing, salon and the online webshop.

Explanation

• Step 1. Turn on. Go to Settings > Add-ons and turn on Survey. Without this add-on the starter set sends nothing. Businesses that already had their own survey before the starter sets keep sending it.
• Step 2. See what is ready. Go to Settings > Communication > Survey. On the Survey tab there is a survey per module with a status dot (active or not active): for example Restaurant survey or Salon survey. If a module still has no survey, the button Use starter set appears at the top right. One click sets up the starter set for every module without a survey; a second click does nothing.
• Step 3. Adjust the survey (optional). Click the survey. In the window you change the name, choose the Reservation types it applies to (all = applies to everything in that module), choose which Survey fields (questions) it contains and in which order, and set it to Active Yes or No. See Which questions are in the survey, and can I add my own?.
• Step 4. Decide when the email goes out. Go to Settings > Communication > Email, tab Customer contact, and click Send times at the top right. Choose the Survey tile. Under Hours after enter "In how many hours will this email be sent?". See When are automatic emails sent to guests?.
• Step 5. Adjust the email (optional). The text of the survey email is under Customer contact as a template with email type Survey. Leave the link to the survey in it (the tag {Survey}). See How do I change the text of an email to guests?.
• Which survey does a guest get? Jimani chooses the active survey that mentions the guest's reservation type. If no survey mentions that type, the guest gets the module's active survey without types (the starter set). If it is a tie, the oldest wins.
• Per module. Hospitality, activities and ticketing send the email after the guest has been marked as departed. For a salon, the end of the appointment counts. For the online webshop, the order counts. If Hours after for a salon appointment or webshop order is set to 0, the email goes out after about five minutes.
• What the guest sees. The link opens the survey in your widget, in the guest's language. The guest answers the questions and enters their details; there are two checkboxes: whether their response may be published and whether that may be anonymous.
• Also by SMS. If you have the add-on SMS, you can create an automatic SMS there with the moment Survey (with the survey link): 0 to 72 hours after departure, where 0 = immediately. See How does the SMS screen work in Jimani?.
• Once. For a salon appointment or webshop order, Jimani schedules only one survey email.

Example

A salon turns on Survey and leaves Hours after at 24. A customer has an appointment on Tuesday at 14:00 that ends at 15:00. On Wednesday around 15:00 she receives the email with the link to Salon survey.

Related

Which questions are in the survey, and can I add my own?, How does the Survey screen work in Jimani?, When are automatic emails sent to guests?, Which features cost money?

Keywords: survey after visit, guest feedback, nps, satisfaction survey, send survey, collect reviews, survey starter set

Which questions are in the survey, and can I add my own?

Answer

The starter set has four star-rating questions per module, the question "Would you recommend us?" (a number from 0 to 10, the NPS) and the open question "What could we do better?". You can add your own questions on the Survey fields tab; these are star-rating questions. The questions of the starter set are available in all 13 languages of Jimani.

Explanation

Starter set	Four star-rating questions
Restaurant	Food, Service, Atmosphere, Value for money
Activities	Activity, Guidance, Organisation beforehand, Value for money
Salon	Result, Expertise, Atmosphere and hygiene, Helped on time
Tickets	Event, Entrance and organisation, Location, Value for money
Store	Product, Delivery, Easy ordering, Value for money
Hotel	Room, Sleep, Breakfast, Staff

• What the guest sees. For a star-rating question the guest chooses stars (from half a star to five) and can type a comment. For "Would you recommend us?" they choose a number from 0 to 10; 0 counts as an answer. The open question is plain text and does not have to be answered. In the starter set only the open question is optional.
• Adding your own question. Go to Settings > Communication > Survey and open the Survey fields tab. Click Add (the plus) at the top right, choose Survey fields and enter a Name and a Description for each language. Under Example you see the question with the stars and the texts Poor and Excellent. Click Next (between languages) and then Save.
• Choosing a question from your module's set. If your module's set contains questions you do not have yet, a second plus button appears on the Survey fields tab. With it you choose questions from the set and copy them to your own list.
• Changing or deleting a question. Click the question in the list. Deleting first asks whether you are sure.
• Putting questions in a survey. Open the survey on the Survey tab. Per language there is a list of all questions: tick the questions you want. On the right you see the chosen questions; drag them into the order in which the guest gets them.
• Other types of questions. A question you create on the screen is a star-rating question. The question Would you recommend us? (number 0 to 10) and the open question cannot be created yourself; they are only in the starter set.

Example

A restaurant keeps the four star-rating questions of Restaurant survey and adds its own question Terrace: on Survey fields Add, Name "Terrace", Description "How did you like our terrace?". Then it ticks the question in the survey and drags it below Atmosphere.

Related

How do I automatically send guests a survey after their visit, and what does it cost?, How does the Survey screen work in Jimani?

Keywords: survey questions, nps score, would you recommend us, own survey question, survey fields, survey starter set

When are automatic emails sent to guests, and can I change that?

Answer

Yes. A confirmation goes out when the booking is made. You set the pre-arrival notices and the survey yourself under Settings > Communication > Email, tab Customer contact, with the button Send times. There you choose a message and enter when it goes to the guest. You set automatic text messages separately under SMS.

Explanation

• Step 1. Go to Settings > Communication > Email and choose the tab Customer contact. Click Send times at the top right.
• Step 2. The Send times window shows the tiles Pre-arrival notice 1, 2, 3 and 4 and Survey. Click a tile to set the time. With Previous you go back to the list; with Save you store the time.
• Pre-arrival notice 1 is the email with Hours before arrival: enter "How many hours in advance do you want to send the email?".
• Pre-arrival notice 2, 3 and 4 go out a number of days before arrival: under Days before arrival enter "How many days in advance do you want to send the email?" and under Time the time of day ("At what time do you want to send the email?"). This way you can, for example, send a reminder a week in advance at 12:00 and another 24 hours in advance. If no time is entered, Jimani uses 12:00.
• Survey goes out a number of hours after the guest's departure: under Hours after enter "In how many hours will this email be sent?". See How do I automatically send guests a survey after their visit?.
• What gets sent. Jimani only sends a message if you have an email template of that type, for the guest's reservation type. You change the text under Customer contact; see How do I change the text of an email to guests?.
• Too late. If the calculated moment is already in the past (for example for a reservation for tomorrow while you set a message a week in advance), that message no longer goes out.
• SMS. For automatic text messages you choose the moment under SMS > New SMS (confirmation, change, cancellation, days or hours before arrival, after the visit, survey, open deposit, no-show). A text message is not sent in the middle of the night between 21:00 and 8:00 (adjustable): it then goes out at 8:00. See Can I automatically send guests a text message, for example a reminder?.
• WhatsApp. Automatic WhatsApp messages cannot be set up in the dashboard.

Example

You leave Pre-arrival notice 2 at 7 days at 12:00 and set Pre-arrival notice 1 to 24 hours. A guest with a reservation for Saturday at 19:00 receives the first reminder on the Saturday a week earlier at 12:00 and the second on Friday at 19:00.

Related

How do I change the text of an email to guests?, How does Customer contact work in Jimani?, Can I automatically send guests a text message, for example a reminder?

Keywords: set up reminder email, pre-arrival notice, send times, automatic guest email, survey email when, confirmation email when

How do I change the text of an email to guests?

Answer

Go to Settings > Communication > Email, tab Customer contact, and click the email you want to change. In three steps you choose the language, type and reservation types, write the email with subject, text and tags, and optionally add an attachment or Bcc. If you want a new email, click the plus at the top right.

Explanation

• Step 1. Choose the email. There is a tab with the emails for each language of your business. You filter by Email type and, if your business has reservation types, by Reservation type. The columns are Email subject, Email type and Reservation types. If you open the screen for the first time, Jimani fills in whatever is still missing for your module.
• Step 2. Language, type and reservation types. In the Update email template window you choose the Language and the Email type (for example a confirmation, a pre-arrival notice or the survey). Under Reservation types you choose which types of reservation this email applies to ("Choose the Reservation types for which you want to send this specific email"); with Select all you choose them all. Click Next.
• Step 3. Subject and text. Enter the Email Title (the subject) and write the Email body. Open the Tags block to insert details of the reservation, the customer or your company. The tags are on five tabs: Reservation details, All fields, Customer details, Company details and Description, with the columns Name and Label. Click the copy icon to copy a label and paste it into the text.
• Write with AI. Click Write with AI, enter what the email should say under What should the email do? (up to 2000 characters) and optionally choose a Tone (optional): No preference, Friendly, Professional, Enthusiastic or Formal. Click Generate. You first see a Preview; with Use it goes into the editor. With Try again you have a new version made and with Undo you restore the previous content. If the AI uses a tag that is not in the Tags list, Jimani removes it. The usage is deducted from your Jimani AI credit: see What does using AI in Jimani cost?.
• Step 4. Bcc and attachment. Click Next. Under Bcc enter an extra email address that receives a copy, and under Upload a pdf file here choose an attachment. An attachment can be a document or image up to 10 MB; otherwise Jimani reports: This file cannot be an attachment: only documents and images up to 10 MB.
• Save. Click Save. With Previous you go back one step and with Delete you delete the email.
• New email. Click the plus at the top right (Create a new email template). You go through the same steps.
• What the guest sees. Only the emails for which a template exists for the guest's reservation type are actually sent. When they are sent, you set under Send times: see When are automatic emails sent to guests?.
• From which address. By default the email comes from Jimani, with replies going to your business. With the add-on Send from your own address it is sent from your address: How can I send email from my own email address?.
• Own mail server. At the top right there is also the button Email server. If the add-on Send from your own address is turned off, the button points to Add-ons; if it is turned on but no address has been connected yet, it opens the screen of that add-on. Once it is connected, the button is gone.

Example

You want to put the sentence "Parking is available at the door" in the confirmation email. You open the confirmation on the Dutch tab, type the sentence below the existing text and click Save via Next.

Related

When are automatic emails sent to guests?, How does Customer contact work in Jimani?, How can I send email from my own email address?

Keywords: edit email template, change confirmation email text, email template, tags in email, write email with ai, email attachment, bcc

What does Jimani cost?

Answer

The POS and the modules (online booking, appointments, activities and hotel) have no monthly fee. For ticket sales you pay €0.49 per ticket sold. At the start you pay a one-off €279 in onboarding costs. Beyond that you only pay for extra or special features, for SMS and AI credit and for equipment. All amounts exclude VAT.

Explanation

Jimani charges per feature, not per package. The basics are free:

Item	Price
POS (the first POS)	€0 per month
Online reservations, Appointments, Activities, Hotel	€0 per month
Ticket sales	€0.49 per ticket sold
Onboarding costs	€279 one-off: we set up your POS, products and equipment and help you get started personally
Paid features	€5 to €29 per month per feature, see Which features cost money?
SMS	bundles from €12 for 100 SMS
AI (Jim, Write with AI, translating)	via AI credit, €5 welcome credit

A paid feature costs the same with the free POS as with a subscription. You pay per month by direct debit. Prices are per month and exclude 21% VAT.

Example

A café with the free POS, two handhelds and a kitchen screen pays 2 × €5 for the handhelds and €5 for the kitchen screen: €15 per month excl. VAT. At the start it pays a one-off €279 in onboarding costs, plus the equipment it orders.

Related

Is the Jimani POS really free?, Which features cost money?, What do ticket sales cost?

Keywords: what does jimani cost, jimani prices, POS system costs, free POS, reservation system price, ticket sales price

Is the Jimani POS really free?

Answer

Yes. The first POS costs €0 per month, with no revenue commission. At the start you pay a one-off €279 in onboarding costs. Beyond that you only pay if you turn on extra tills, handhelds or other paid features, and for equipment you buy.

Explanation

The free POS includes paying, receipts, products, VAT, the day closing and the POS in the dashboard. Product variants, discounts, refunds, printing labels and product sets are also free. Features that cost money, you turn on yourself in Settings. See Which features cost money?.

The POS in the dashboard (the web POS) does not count as an extra POS. A second POS costs €15 per month.

At the start you pay a one-off €279 in onboarding costs: we set up your POS, products and equipment for you and help you get started personally. See What do I pay one-off at the start?.

Card payments go through Mollie. Mollie charges an amount per payment. That is not a commission from Jimani.

Example

A snack bar with one POS screen and only free features pays €279 in onboarding costs at the start and nothing per month to Jimani after that.

Related

What does Jimani cost?, What does an extra POS, handheld or kitchen screen cost?

Keywords: free POS, POS without subscription, free hospitality POS system, hidden POS costs, POS commission

What do I pay one-off at the start?

Answer

At the start you pay a one-off €279 in onboarding costs, excluding VAT. We set up your POS, products and equipment for you and help you get started personally until you can continue on your own. In addition you pay for the equipment you order. There is no discount on the onboarding costs.

Explanation

When you sign up, Jimani draws up a quotation from your answers. It contains:

• as the first line the onboarding costs of €279, one-off;
• the equipment that suits your business (you adjust the quantity or leave it out with "Continue without equipment");
• the modules and features with their monthly price.

You pay the onboarding costs once, together with the equipment. They do not depend on the features you choose: even with only the free POS you pay €279. If you have already paid for the start at a dealer, the onboarding costs appear on your quotation as €0, with the dealer's name next to it.

Example

A restaurant chooses two kitchen screens (€5 per screen per month) and orders no equipment. The quotation shows Onboarding costs €279 one-off and Kitchen screen 2 × €5 per month.

Related

What does Jimani cost?, Is the Jimani POS really free?

Keywords: POS start-up costs, onboarding costs, POS onboarding, one-off costs jimani, 279 euro

Which features cost money?

Answer

Most features are free. A fixed list of extra and special features costs an amount per month, from €5 to €29. You turn them on and off yourself in Settings. The price is the same with the free POS and with a subscription. All amounts exclude VAT.

Explanation

Paid features per month:

Feature	Price per month
Extra POS	€15 per POS beyond the first
Handheld	€5 per handheld or phone
Kitchen screen	€5 per screen
Buzzers	€10 per POS screen with buzzer
Tap to Pay	€5
Courses	€10 (free until 1 January 2027 if you already use it)
Dynamic Prices	€10
Gift voucher	€10
Gift cards	€10
Customer CRM	€20
Purchasing (with warehouse locations)	€10
Subcategories	€5
Allergens (NVWA)	€5 (free until 1 January 2027 if you already use it)
QR codes (only with the online webshop)	€10
Accounting link	€15
Time tracking	€15
Survey	€5
Newsletters	free up to 500 emails per month, above that €5 per month
Own sender (emailing from your own address)	€10
Website	€29
Multilingual (website), up to two extra languages	€10

Accepting repairs at the POS costs €150 one-off. SMS and AI you pay for via credit.

Free include: product variants, discounts, refunds, printing labels, waste and waste overview, product sets, stock, suppliers, supplements, tracking tips, coins, online webshop, online reservations, ticket sales settings, extra languages, import and export, price per unit, own consumption and the SMS integration itself.

Example

A business with an accounting link and time tracking pays €15 + €15 = €30 per month excl. VAT.

Related

What does Jimani cost?, Can I try a paid feature first?

Keywords: paid features jimani, integrations price, extra POS options, what does a kitchen screen cost, what does an accounting link cost

What does an extra POS, handheld, kitchen screen or buzzer cost?

Answer

These four are counted per device: €15 per month per POS beyond the first, €5 per handheld, €5 per kitchen screen and €10 per POS screen with buzzer. Amounts exclude VAT. The first POS and the POS in the dashboard are free.

Explanation

Jimani counts the linked devices of your business (not deleted):

Device	Price per month	What counts
Extra POS	€15	every POS beyond the first
Handheld	€5	every handheld and every phone with the handheld app
Kitchen screen	€5	every kitchen screen
Buzzers	€10	every POS screen on which the buzzer is turned on

The POS in the dashboard (web POS) does not count as a POS. A second web POS does.

The invoice shows the quantity, for example "Kitchen screen (2 × €5.00)". If you link a device in the middle of the month, you pay pro rata for the rest of that month. Tap to Pay costs €5 per month for the business, regardless of the number of devices.

Example

A restaurant with two POS screens, three handhelds and one kitchen screen pays €15 + 3 × €5 + €5 = €35 per month excl. VAT.

Related

Which features cost money?, Is the Jimani POS really free?

Keywords: extra POS costs, handheld costs, kitchen screen price, buzzer price, POS licence

Can I try a paid feature first, and how do I cancel it?

Answer

If you choose a paid feature when signing up, you try it free for 14 days. If you turn on a paid feature yourself later, you immediately pay pro rata for the rest of the month. You cancel by turning the feature off in Settings; it then stays on until the end of the month.

Explanation

• Trial at the start. Every paid module or feature on your quotation gets a 14-day trial after you pay for the starter package. A feature gets only one trial. Three days before the end you receive an email: if you do not want to keep it, turn it off in Settings.
• Turning on later. In Settings you choose the feature and see the price. If you already have a mandate for direct debit, it goes on immediately and you pay pro rata for the rest of this month (today counts too). If you do not have a mandate yet, you first pay the rest of the month via Mollie; that payment also provides the mandate. After that the feature appears on the monthly invoice on the first of the month.
• What belongs together. Some features only work together with another. A kitchen screen requires Courses, Courses requires Restaurant. Tap to Pay, handheld, deposits and transaction costs require a Mollie connection. The screen tells you what to turn on first.
• Cancelling. Turn the feature off. A paid feature stays on up to and including the last day of the month and no longer appears on the next direct debit. If you turn it back on before the end of the month, it continues without a new invoice. A free feature goes off immediately.

Example

On 21 October you turn on time tracking (€15 per month). You pay 11/31 of the share for October and from 1 November €15 per month. If you turn it off on 5 December, it keeps working until and including 31 December.

Related

Which features cost money?, What happens if a payment to Jimani fails?

Keywords: trial period jimani, try feature, cancel integration, cancel subscription jimani, pro rata

I am already a customer: what do the new October 2026 prices mean for me?

Answer

Features you already used that start to cost money or become more expensive because of the new prices stay free until one year after your registration with Jimani. Features that become free cost nothing from next month.

Explanation

On 14 October 2026 the prices of the features were set: a free POS that works well, and paying for extra or special features. For existing customers the following applies:

• Becomes free (product variants, discounts, refunds, labels, waste, waste overview, product set): you no longer pay anything for them from next month.
• Becomes paid or more expensive: if the feature was already on for you, it stays free until the day before your registration date plus one year. If you have been a customer for more than a year, you pay the new price from the next monthly direct debit.
• After the free year: 30 days before the end you receive an email and a notification in Jimani with the amount you are going to pay. You agree or you turn the feature off. If you do not respond, paying starts automatically. 7 days before the end you receive a reminder.
• Per device: extra POS, handhelds, kitchen screens and buzzers are counted per item. That counts towards the question of whether a feature becomes more expensive for you.
• If you had agreed your own price with Jimani, it stays in place.

Example

You have been a customer since 1 March 2026 and use a kitchen screen. It cost nothing and becomes €5 per screen. It stays free until and including 28 February 2027. Around 29 January 2027 you receive an email with the amount and around 21 February a reminder. If you do not turn the kitchen screen off, you pay from 1 March 2027 €5 per month.

Related

Which features cost money?, What does an extra POS, handheld or kitchen screen cost?

Keywords: new prices jimani, price change, existing customer, free year, pricing decision October 2026

What does ticket selling via Jimani cost?

Answer

Ticket sales have no monthly fee and no subscription. You pay €0.49 excluding VAT per ticket sold. The tickets of a month appear on the monthly invoice of the month after.

Explanation

Jimani counts per month the tickets of paid, non-cancelled ticket reservations. It is about tickets, not orders: an order with four tickets counts as four. The invoice shows the line "Sold tickets" with the quantity × €0.49.

There is no trial period for ticket sales per ticket, because there is no monthly fee.

Online payment goes through your own Mollie account. Mollie charges its own rate per payment for that. If you want to pass costs on to the buyer, you can do so with the Transaction costs feature (requires a Mollie connection).

Example

A theatre sells 600 tickets in November. The invoice of 1 December shows 600 × €0.49 = €294 excl. VAT.

Related

What does Jimani cost?

Keywords: ticket sales costs, price per ticket, ticket sales fees, ticketing system price, 0.49 per ticket

What happens if a payment to Jimani fails?

Answer

You immediately get a notification on the POS and an email with a payment link. Jimani tries again after 3 and after 7 days. After 14 days the paid features are paused; the POS keeps working. After 30 days the POS stops too. If you pay, everything switches back on immediately.

Explanation

Jimani debits on the first of the month via Mollie's direct debit. If that fails, for example due to insufficient balance or a withdrawn mandate, an arrears arises:

Days after the failed direct debit	What happens
0	Notification in the POS and an email with payment link
3 and 7	New attempt to debit
14	Paid modules and features paused, the POS still works
30	The POS stops

If you pay via the link or a new attempt succeeds, Jimani restores everything as it was.

Example

The direct debit of 1 November fails. On 4 and 8 November Jimani tries again. If you pay on 10 November via the link, you notice nothing else.

Related

Can I try a paid feature first, and how do I cancel it?

Keywords: direct debit failed, jimani payment failed, outstanding invoice, POS blocked, arrears

What does using AI in Jimani cost?

Answer

AI in Jimani (the assistant Jim, Write with AI, website texts, AI images and translating) is paid for with AI credit. Every business receives a one-off €5 welcome credit. After that you top up from €10 to €1,000 at a time, plus 21% VAT. When the credit is used up, the AI stops.

Explanation

• Viewing the balance. In Settings there is the tile "Jimani AI credit" with your balance, the usage per feature and the Top up button.
• Usage. Every AI action is deducted from your credit. How much depends on how long the question and the answer are. Examples (averages, excl. VAT):

Action	Approximately per time
A question to Jim	€0.05 to €0.10
Write with AI (an email text)	€0.20
Having website texts written	€0.23
An AI photo	€0.13

So with the welcome credit of €5 you can ask Jim well over 50 questions.

• Topping up. Choose 10, 20, 50 or 100 euros, or your own amount up to €1,000. You pay via Mollie; the credit grows by the amount excluding VAT. Credit does not expire.
• Automatic top-up. If you set this to Yes, Jimani tops up as soon as the balance falls below your threshold (by default top up €20 at €2). That is only possible with a mandate for direct debit.
• Almost used up. Below 20% of your last top-up (minimum €1) you receive an email.

Jim always proposes changes first; you choose Apply or Cancel.

Example

You top up €20. You pay €24.20 and your credit increases by €20.

Related

What does Jimani cost?

Keywords: ai credit, jim costs, ai assistant costs, top up, write with ai

Where do I find my invoices from Jimani and how do I pay an open invoice?

Answer

Your invoices from Jimani are under Settings > Money and figures > Invoicing and costs: your subscription, your integrations, your AI credit and your orders in the Jimani webshop. For an open invoice there is the button Pay; it opens a payment page right away.

Explanation

• Step 1. Go to Settings > Money and figures. Under Administration and costs you find Invoicing and costs. Only the owner sees this line.
• Step 2. Under Your invoices you see all invoices, newest on top, with Number, Date, Description, Amount and Status (Paid, Open or Cancelled). Choose Open to see only the outstanding ones. Click a column heading to sort.
• Step 3. Choose Pdf to download an invoice.
• Step 4. If an invoice is open, choose Pay. If there is no payment link yet, Jimani creates one at that moment. The payment page opens in a new tab.
• Monthly payment. If you pay monthly via automatic direct debit, the Monthly payment block at the top shows the status, the next debit and the amount including VAT. If a debit failed, it says "Failed" and you pay the open invoice with Pay; after that everything works again immediately.
• AI credit. The invoices for your top-ups are also in the Jimani AI credit screen.
• Account not active. If your account is on hold, after logging in you only see the list of your invoices (Invoice), with the due date, the status and a download button for each invoice.

Example

The direct debit of 1 November failed. In Invoicing and costs, Monthly payment says Failed and the November invoice says Open. You choose Pay, pay with iDEAL and everything works again.

Related

How does Invoicing and costs work?, What happens if a payment to Jimani fails?

Keywords: invoice jimani, download invoices, pay open invoice, subscription invoice, invoicing and costs, payment link invoice

My free period is ending: what do I need to do?

Answer

Nothing, if you want to keep the integrations: without a response, payment starts automatically on the date in the email. If you do not want to keep an integration, choose No for that integration in the Your free period screen; it then stops on the last free day, at no cost.

Explanation

• The announcement. 30 days before the free period of a paid integration ends, you receive an email and a notification. It states for each integration what it costs Per month and from when, and the Total per month, excl. VAT. Integrations that end shortly after each other are listed together in one email.
• Step 1. In the email choose Manage integrations (or open the notification). The Your free period screen opens.
• Step 2. For each integration choose Yes or No under Keep .... Your choice is saved immediately. No: "Stops on ..., at no cost."
• Step 3. If you want to confirm, choose Agree, in the screen or in the email. Agreeing is not necessary: without a response, payment starts automatically as announced.
• Paying. The amount is included in your monthly payment via automatic direct debit. If you do not have an authorisation yet, choose Set up direct debit. "Without an authorisation we do not debit anything. Your integrations keep working, but you will receive a reminder."
• Reminders. 7 days before the end you receive a reminder if you have not yet agreed and have not turned anything off. If you still have no authorisation after the start date, you receive a reminder 7 days later to set up direct debit.
• After the start date. The integration is then running and you can no longer choose No here. You cancel it in Settings > Add-ons; the integration stays on until the end of the month.
• Never without an announcement. Jimani never charges for an integration after a free period without this announcement. If the announcement came later, payment only starts 30 days after the announcement.

Example

Your time tracking is free up to and including 31 December. On 1 December you receive the email. You choose No: time tracking stops on 31 December and you pay nothing. If you do nothing, from 1 January you pay €15 per month excl. VAT.

Related

How does the Your free period screen work?, Can I try a paid feature first, and how do I cancel it?

Keywords: free period ending, cancel integration, free year over, agree integrations, paying after free period, set up direct debit

I received a payment request from Jimani: how does that work?

Answer

After a conversation with Jimani, our employee prepares your order and you receive an email with a link to your online order. There you check the order, complete your company details and choose Pay. After paying you receive the invoice by email and we set up your account.

Explanation

• Step 1. Open the link from the email. You do not need to log in; the link only gives access to your order. At the top is Your order with the items, Subtotal, Shipping costs, VAT and Total. You cannot change the items yourself.
• Step 2. Under Company registration and VAT you can optionally enter your Chamber of Commerce number and click Look up: we then fill in your company details and address for you. If you had already entered something else, Jimani asks whether the KvK details may replace it: Copy from KvK or Keep my details. This whole block is optional.
• Step 3. Under Your company enter the Company name, Main user first name, Main user last name, Email and Phone. "The main user becomes the owner of your Jimani account."
• Step 4. Enter the Billing address. Under Shipping address you choose Same as billing address, or you enter the address where we send the hardware.
• Step 5. Choose Pay. You pay via Mollie. This first payment also gives Jimani the authorisation for later monthly payments.
• VAT reverse charge. If you have a VAT number from a country other than the Netherlands, we apply the VAT reverse charge. VAT and shipping costs are calculated immediately based on the country and VAT number you enter.
• After paying. You see "Paid" and "Thank you for your payment. The invoice has been sent by email and is ready below." with the button Download invoice. For a new business it also says "Your account is being set up, you will get an email shortly." After that your details are fixed.

Example

In an advice session you order a POS screen and a receipt printer. You receive the email, complete your details, choose Same as billing address and pay. You download the invoice and a little later receive the email that your account is ready.

Related

How does the online order of a payment request work?, How do I order a POS, printer or card terminal from Jimani?

Keywords: payment request jimani, pay order, payment link jimani, complete order, invoice jimani order, look up kvk

Automatic reminder email before the booking

What

A business owner sets up communication rules that automatically send an email before (or after) an activity or ticket reservation, with a configurable number of days, hours and minutes.

Who it is for

Activity and ticketing businesses.

How it works

A communication rule defines how many days, hours and minutes before (or after) the booking an email must be sent, linked to an email type and an on/off switch. Each reservation is assigned its own send time (`NextMailSendTime`) based on this rule. For hospitality too, Jimani schedules the pre-arrival messages 1 to 4 when sending the confirmation: message 1 in hours before arrival, messages 2 to 4 in days with a time (default 12:00). You set them under Settings > Communication > Email > Customer contact > Send times.

Difference from competitors

No public comparison material found on configurable reminder emails at Lightspeed, unTill or SumUp specifically.

Keywords: booking reminder email, automatic email before reservation, set communication rule

Switching between modules on the same POS

What

One POS device remembers which module is active (hospitality, webshop, salon, activities, ticketing) and adapts the menu accordingly; a user can switch this themselves via a dropdown.

Who it is for

Business owners who combine multiple modules on the same POS device.

How it works

The active module is remembered for thirty days per device/user. If the POS is on the hospitality module, the shared POS screen shows the reservation menu and the table floor plan; with another module the corresponding menu appears. Without a valid, known module the system falls back to the company's own main module, so the POS never gets stuck in the wrong menu.

Difference from competitors

No public comparison material found on a comparable shared POS interface that can be switched per module at Lightspeed, unTill or SumUp specifically.

Keywords: switch module POS, POS to reservation screen, switch hospitality webshop salon

Can I set different VAT rates per ticket type?

Answer

Yes, each ticket type has its own VAT percentage, independent of the other ticket types for the same event.

Explanation

Besides its own name, price and maximum number of tickets, a ticket type has its own VAT field.

Example

A museum charges 9% VAT on an adult ticket and makes a child ticket for under 4s with a price of 0.00.

Keywords: VAT per ticket type, free ticket with price 0.00, event VAT rate

Can I manage multiple events at the same time?

Answer

Yes, event tickets (with their own dates and times) and standard tickets (a ticket per open day) are managed side by side on two tabs, Event tickets and Standard tickets, each with tiles.

Explanation

A standard ticket is a ticket with a price and a quantity per day, on sale on the days when ticket sales are open (think of a day pass). You manage them in Ticketing management or Ticket sales and can offer as many side by side as you like. This way a business owner with multiple events does not have to switch between separate screens to manage them.

Example

An amusement park manages both the single day ticket and three separate evening events side by side on two tabs.

Keywords: manage multiple events, events overview, standard ticket vs event

What can I do with Ticket sales in Jimani?

Answer

With Ticket sales you sell tickets for events (with their own date and time) and standard tickets such as a day pass, online through a widget on your website and at the door through the POS. Each ticket gets its own QR code that you scan at the entrance. You pay €0.49 excluding VAT per ticket sold and no monthly fee.

Explanation

• Two kinds of tickets. An event ticket belongs to a performance or day with its own date and time. A standard ticket is a pass with a price per day, for example a day pass or a pass that is valid for several days. See What is the difference between an event ticket and a standard ticket?.
• Ticket types. Within an event or standard ticket you offer ticket types, such as Adult, Child or VIP, each with its own price, VAT, quantity and scan rule.
• Selling online. The buyer chooses a day and tickets in the widget, pays via Mollie and receives the tickets with a QR code as a PDF by email. See How do I sell online tickets for my event or day pass?.
• At the door. In the POS your ticket types are in the Tickets category. Ringing one up creates a real ticket with a QR code from the same stock as your online sales. See How do I sell tickets at the POS?.
• Scanning. At the entrance you scan the QR code; the scan rule determines how many times a ticket is valid. See How do I scan tickets at the entrance?.
• Overview. Under Tickets (or Reservations) you see all tickets sold per day and week, with totals. See How do I see how many tickets I have sold?.
• Not in Ticket sales. There is no seating plan with seats or zones. You arrange different prices or a VIP ticket with separate ticket types.

Example

A museum sells a standard ticket Day pass with a price per day and an event Evening opening with two dates. Both are in the same widget and use the same scanner at the entrance.

Related

What does ticket selling via Jimani cost?, How do I sell online tickets for my event or day pass?, How does Ticket sales management work?

Keywords: ticket sales jimani, ticketing system, sell tickets, ticketing module, event tickets, sell day pass

How do I sell online tickets for my event or day pass?

Answer

Turn on Ticket sales and Online ticket sales under Settings > Add-ons, create a ticket type and an event (or standard ticket) in Ticketing management, then create a widget for your ticket sales under Widgets and paste the code on your website. You pay €0.49 excluding VAT per ticket sold, without a subscription.

Explanation

• Step 1. Go to Settings > Add-ons and turn on Ticket sales. The tabs Event tickets and Standard tickets turn on automatically. Then turn on Online ticket sales: these are the widgets with which a visitor buys a ticket themselves. Online ticket sales only works together with Ticket sales.
• Step 2. Open the management of your tickets. In the POS module the menu item is called Ticketing management, in a separate ticket module it is called Ticket sales. You see the tabs Opening hours, Event tickets, Standard tickets, Ticket types, Products, Fields and Time limitation.
• Step 3. Create a ticket type (for example Adult or Child), with price and quantity. See How do I create a ticket type?.
• Step 4. Create an event for a performance with its own date and time, or a standard ticket for a day pass that applies on open days. See What is the difference between an event ticket and a standard ticket?.
• Step 5. Create a widget: go to Settings > Guests and bookings > Widgets, choose Add widget and choose the ticket module as the main module. Select which events and standard tickets go in it. With View code you get the code that you paste on your own website.
• Step 6. Online payment goes through your own Mollie account. Mollie charges its own rate per payment.
• What the buyer sees. A calendar or list of days, the events with "from" the lowest price and, if you want, "N left" places. After the order the buyer receives a confirmation with the tickets as a PDF, each with its own QR code.
• When does something appear in the widget? An event or standard ticket only appears in the widget if it is active, not deleted, has Show in widget set to Yes, sales have already started and you have chosen it in the widget. A standard ticket is only for sale on an open day for which a day price exists and which is not blocked for the whole day by a Time limitation. An event is for sale on its dates that have not yet passed, up to 400 days ahead.

Example

A theatre creates the ticket types Adult and Child, an event "Summer performance" with three dates and a widget Ticket sales. After pasting the code, visitors buy online; with 600 tickets in a month, the theatre pays Jimani 600 × €0.49 = €294 excl. VAT.

Related

What does ticket selling via Jimani cost?, How do I create a ticket type?, How do I create an event with tickets?, What can I do with Ticket sales in Jimani?

Keywords: sell tickets online, ticket sales website, ticket widget, sell event tickets, sell tickets online, set up ticketing system

What is the difference between an event ticket and a standard ticket?

Answer

An event ticket belongs to a performance or day with its own dates and times and with a fixed number of tickets per ticket type. A standard ticket is a pass with a price and a quantity per day, which you sell on the days you are open, such as a day pass. You choose this per ticket type under "Choose your ticket type".

Explanation

• Event ticket. You create an event with a Date list: per date a Start time and End time. Per date you choose which ticket types are for sale. The price and the Ticket quantity are on the ticket type. The Ticket quantity applies per ticket type for the whole event, so for all dates together.
• Standard ticket. You do not create a date list. The buyer chooses a day on which you are open. You set the price and the Ticket limit per day on the ticket type (Ticket types tab, Prices step), or with Excel. A day without a day price is not for sale.
• Opening hours. For a standard ticket, the Opening hours (Opening hours tab) and a Time limitation for a whole day determine which days are for sale. A day that is set to Closed is not for sale.
• Guest groups. For a standard ticket, the buyer can choose a quantity per guest group (for example Adults and Children); each group has its own price per day. An event ticket has one price per ticket.
• Where do you find them? Event tickets are on the Event tickets tab, standard tickets on the Standard tickets tab (Ticketing management or Ticket sales in the menu). Both tabs belong to the add-ons Events and Standard ticket sales, which turn on together with Ticket sales.
• Several at once. You can manage as many events and standard tickets side by side as you like; they are on separate tabs with a tile per item.

Example

An amusement park sells a standard ticket Day pass with a different price in the holidays and an event Halloween night with two dates. For the day pass the buyer chooses an open day; for Halloween night they choose a date from the list.

Related

How do I create an event with tickets?, How do I sell day passes with a price and quantity per day?, How do I create a ticket type?

Keywords: event ticket, standard ticket, day pass, difference event and day ticket, manage multiple events, ticket type

How do I create a ticket type, such as Adult, Child or VIP?

Answer

Go to Ticketing management (or Ticket sales), open the Ticket types tab, click the plus button at the top right and go through the steps: name, image, colour and validity, kind of ticket and price. Each ticket type has its own price, VAT, quantity and scan rule, so you create an adult, child and VIP ticket as three ticket types.

Explanation

• Step 1. Open the Ticket types tab and click the plus button at the top right. You see the "Ticketing settings" window; choose Ticket types. This opens the Ticket type window.
• Step 2. Under Ticket type, enter the name (at most 50 characters) and a description (at most 200 characters, visible in the widget). If your business has more languages, fill them in per language. Under Image, add a photo (4:3 ratio, at most 5 MB).
• Step 3. Under Colour and duration, choose the colour (internal only, for the overview) and the validity: 1 to 6 days, 1 or 2 weeks, 1, 3, 6 or 9 months or 1 year. See Can I sell annual passes, weekly passes or multi-ride passes?.
• Step 4. Also choose the scan rule here (default "Same as event"), the VAT and the VAT group. See How often may a ticket be scanned and how do I set that?.
• Step 5. Under Type and category, choose whether it is a Standard ticket or an Event ticket. For an event ticket, you enter the price (including VAT) and the ticket quantity right there. For a standard ticket, you set the price and the quantity per day in the Prices step.
• Step 6. Optionally choose transaction costs (only if you have created them as a product), extra products and fields that belong to this ticket type, and click Save.
• VIP or another variant. Make it a ticket type of its own with its own name, price, colour and, for example, a smaller ticket quantity. See Can I set up zones, tiers or VIP tickets?.
• Linking. A ticket type is only for sale once you link it to an event (per date) or to a standard ticket. See How do I create an event with tickets, also with multiple dates?.
• Editing, copying or deleting. Click the tile to change it. The three-dot menu (Actions) has Deactivate or Activate, Create a Copy and Send to Trash. A deactivated ticket type gets the label Inactive.

Example

You create "Adult" (standard ticket, € 12.50 on weekdays) and "Child" (standard ticket, € 7.50). You attach both to the standard ticket Day pass.

Related

What is the difference between an event ticket and a standard ticket?, How does the Ticket type window work?

Keywords: create ticket type, adult child ticket type, vip ticket, set up ticket type, price per ticket type, new ticket type

Can I set up zones, tiers or VIP tickets?

Answer

Ticket sales has no seating plan with seats or zones. You can, however, create as many ticket types as you like, for example Standing, Grandstand or VIP, each with its own name, price, VAT, quantity, colour and scan rule. In the widget, the buyer chooses the ticket type, not a seat.

Explanation

• Zone or tier as a ticket type. Create a ticket type per zone or tier (Ticket types tab) with its own price and ticket quantity. This way you keep track of the quantity per zone.
• VIP or backstage. Create a VIP ticket type with a higher price and choose, under Extra products, for example a drink or parking pass that comes with it. Give it its own colour and you will recognise it right away in the overview.
• Checking access. Each ticket type has its own scan rule. For VIP you can choose "Unlimited", for example, and "1x" for a regular ticket. See How often may a ticket be scanned and how do I set that?.
• Linking. You can only sell a ticket type once you link it to an event (per date) or to a standard ticket. See How do I create an event with tickets, also with multiple dates?.

Example

A concert hall creates the ticket types "Standing € 25" (500 pieces), "Balcony € 35" (120 pieces) and "VIP € 80" (30 pieces, with a welcome drink as an extra product). Each type has its own price and its own quantity.

Related

How do I create a ticket type, such as Adult, Child or VIP?, Can I sell extra products with a ticket, such as a drink or parking pass?

Keywords: vip tickets, zones tickets, tiers, grandstand ticket, choose seats, seating plan tickets, backstage ticket

How do I create an event with tickets, also with multiple dates?

Answer

Go to the Event tickets tab, click the plus button at the top right, choose Event tickets and go through the steps: name, date and location, the Date list with your dates and times (with the ticket types per date), colour and scan rule, sales options and optionally a discount. Finish with Save.

Explanation

• Before you start. First create the ticket types you want to sell, with "Event ticket" as the kind of ticket and a price and ticket quantity. See How do I create a ticket type, such as Adult, Child or VIP?.
• Step 1. Open Ticketing management (or Ticket sales) > Event tickets tab, click the plus button and choose Event tickets. Enter the name (at most 50 characters) and description (at most 350 characters) and optionally add an image.
• Step 2. Enter Date and time (free text, for example "Saturday 8:00 pm"), Address and Locations. All three are required.
• Step 3. Under Date list, add your dates: choose a date, a start time and an end time. The plus button adds an extra date, the minus button removes a line. You need at least one date.
• Step 4. After each date comes a step to choose the Ticket types for that date. Choose at least one. With Add Type you create a new ticket type right away.
• Step 5. Choose the colour (internal only), the Scan rule and optionally the scan interval and the maximum number of scans.
• Step 6. Set the sales options: Show sold out tickets in widget?, Show sale notification, Start time sale, Ticket limit per sale and Show in widget (default Yes).
• Step 7. Optionally set Discount 1 and Discount 2 and click Save.
• Afterwards. The event appears as a tile on the Event tickets tab. Create a widget (or add the event to your existing widget) to sell it online. See How do I sell online tickets for my event or day pass?.
• Places. The ticket quantity is set on the ticket type and applies to all dates of the event combined. If you want a separate quantity per date, create a separate ticket type per date.

Example

"Summer Show" has three dates: 12, 13 and 14 July, each time from 20:00 to 22:30. For each date you choose the ticket types Adult and Child. Finally, you set the Ticket limit per sale to 8.

Related

What is the difference between an event ticket and a standard ticket?, How do I copy an event or standard ticket?, What can you set for an event ticket or standard ticket?