How does Customer contact work in Jimani?

Answer

Under Customer contact you manage the emails your guests receive automatically, such as confirmation, reminder and survey, and you decide via Send times when they go out. Per language of your business there is a list of templates.

Where to find it

Settings > Communication > Email, tab Customer contact (/CustomersCommunication)

Explanation

At the top of the screen is the explanation: "Create and manage Email templates and indicate when the emails should be sent." There is a tab for each language of your business. In the table you see the columns Email subject, Email type and, if your business has reservation types, Reservation types. For the first three reservation types you see names; if there are more, you click the +number or the info button for the full list. A click on a row opens the template. How to write a template is in How do I change the text of an email to guests?. When emails go out is in When are automatic emails sent to guests?.

Buttons and settings

Name	What it does	When you use it	Note
Email server	Opens the connection of your own mail server	If you want to send emails from your own address	Only visible if the add-on Send from your own address is turned off or not yet connected
Send times	Opens a window with the messages that go out at a set time	To schedule reminders and the survey	Choose a tile; with Previous you come back
Create a new email template (plus)	Creates a new email	For an extra template, for example per reservation type	You go through the same steps as when editing
Email type (filter)	Shows only emails of one type	To quickly find the right email	-
Reservation type (filter)	Shows only emails for one reservation type	For businesses with reservation types	Not visible without reservation types
Pre-arrival notice 1	The reminder in hours before arrival	A short reminder just before arrival	Here you can indicate when your email "Pre-arrival notice 1" is sent to the guest.
Hours before arrival	The number of hours before arrival	For Pre-arrival notice 1	"How many hours in advance do you want to send the email?"
Pre-arrival notice 2, 3 and 4	Reminders in days before arrival	For a reminder one or more days in advance	Here you can indicate when your email "Pre-arrival notice 2, 3 or 4" is sent to the guest.
Days before arrival	The number of days before arrival	For Pre-arrival notice 2, 3 and 4	"How many days in advance do you want to send the email?"
Time	The time of day at which the email goes out	For Pre-arrival notice 2, 3 and 4	"At what time do you want to send the email?"
Survey (in Send times)	The survey email after departure	To schedule the survey	"Send survey email" is the explanation on this tile
Hours after	The number of hours after departure	For the survey	"In how many hours will this email be sent?"
Save (in Send times)	Stores the time and closes the window	After filling it in	The page stays with the chosen module
Write with AI	Has the AI write an email	In the template, if you want help	The usage is deducted from your Jimani AI credit
What should the email do?	Your instruction to the AI, up to 2000 characters	For Write with AI	For example: confirm the reservation, mention date and time and ask about allergies.
Tone (optional)	The writing style: No preference, Friendly, Professional, Enthusiastic or Formal	For Write with AI	Without a choice the AI chooses itself
Generate	Has the AI write	After your instruction	Takes half a minute to a full minute
Preview, Use, Try again, Undo	View the result; adopt it in the editor; have another version made; restore the previous content	After generating	Use puts the email in the editor and in Email Title
Email template	The heading of the first block with Language, Email type and Reservation types	For every template	"The fixed form of an email: the subject, the text and the details that are filled in automatically."
Tags	A collapsible block with details you can put in the email	To fill in names, dates and times	Five tabs: Reservation details, All fields, Customer details, Company details, Description
Email Title, Email body	The subject and the text of the email	Always	In the list the title is called Email subject
Bcc	An extra address that receives a copy	If you want a copy yourself	An email address
Upload a pdf file here	An attachment to the email	For example for terms or directions	Documents and images up to 10 MB
Next, Previous, Save, Delete	Through the steps; stores; deletes the template	In the template window	-

Messages

Message	What it means	What you do
This file cannot be an attachment: only documents and images up to 10 MB.	The attachment is not a document or image, or larger than 10 MB	Choose another file
The AI is writing your email. This usually takes half a minute to a full minute.	The AI is working	Wait a moment
Writing did not work. Please try again.	The AI could not write the email	Click Generate again
Removed because not in the Tags list:	The AI used a tag that does not exist; Jimani removed it	Check the email
The email is in the editor. Review it and save.	You clicked Use	Read the email and click Save
The previous content has been restored.	You clicked Undo	-

Related

How do I change the text of an email to guests?, When are automatic emails sent to guests?, How can I send email from my own email address?

Keywords: customer contact, email templates, email template, send times, pre-arrival notice, email with ai, email tags

Last checked: 2026-10-16

Translated from the Dutch knowledge base; the Dutch version is leading.