What can you set under Guest information?

Answer

Under Guest information you decide which details you ask a guest for when booking, which are required and where they are visible: in the widget, in manual booking, for a group and for walk-ins.

Where to find it

Settings > Guests and bookings > Guest information (/settings/GuestDetails). Click a row for the details of that field.

Explanation

The Guest information page shows the guest fields such as first name, last name, email, phone, address, postal code, city, country and Salutation, plus your own extra fields. For each field you see four switches with Yes or No: Required, Show in manual booking, Visible for walk-ins and Show in widget. A change takes effect immediately. Open a field for more: the name, the Type, the Options of a choice field, the Description, the Reservation types for which the field applies, the Label (the tag, cannot be changed) and the switches Visible in reservation, Visible in group, Show in widget and Required. For the default fields you cannot change the Type and you cannot delete them; for last name, phone and email the switches in the detail window are fixed. You can delete a field of your own. In the widget the guest gets the choice Family., Mr. or Mrs. for Salutation. For the guest, Jimani also uses the details on the page where a guest requests their invoice: that link is on the receipt and in the till app, and only asks for the fields for which Show in widget is set to Yes. If you want to hide guest details from employees, see the article about hiding guest details per role.

Buttons and settings

Name	What it does	When to use it	Note
Required	With Yes this field must be filled in during booking.	For details you really need, such as a phone number.	In the detail window of last name, phone and email you cannot change the switches.
Show in manual booking	With Yes the field appears in the Add reservation window for you or your team.	For details you ask over the phone.	-
Visible for walk-ins	With Yes the field also appears for a walk-in (a reservation without customer details).	When you still want to note something for walk-in guests.	-
Show in widget	With Yes the guest sees the field while booking via the widget. The same choice determines which fields the guest fills in on the page for their invoice.	For everything the guest may fill in themselves.	-
Visible in reservation	With Yes the field appears in the reservation itself, so also in the Update reservation window.	For details you want to see with every reservation.	-
Visible in group	With Yes the field also appears for the extra guests of a group reservation.	When you want to know, for example, an allergy of every group member.	For last name, phone and email this switch is fixed.
Type	The kind of field: text box, large text box, time, date, checkbox, radio button, number, phone, dropdown list, label, link, email, email confirmation or terms and conditions. For a default field it is fixed.	For a field of your own.	Choose carefully; you cannot convert a default field.
Options	The choices of a dropdown list or radio button, one per line.	Only for fields with choices.	-
Description	An explanation that appears in the field itself as light grey text.	To say what you want to know.	-
Reservation types	The reservation types for which the field applies. With Select all you choose them all.	When a question does not fit every type.	-
Label	The tag of the field, for example {email}. You can use it in email templates. It cannot be changed.	When writing an email text.	-
Salutation	The guest's form of address: Family., Mr. or Mrs. The choice appears in the widget and in the Add reservation window, for activities and for tickets.	For a neat salutation in emails.	You make Salutation required with the Required switch.
First name	On the Guest information page that the guest fills in for their invoice.	When the guest wants an invoice in their name.	Only if Show in widget is set to Yes.
Last name	Same.	Same.	-
Address	Same, for the address on the invoice.	For a business invoice.	-
City	Same.	Same.	-
Postal code	Same.	Same.	-
Country	Same. The country is needed for VAT.	Same.	-

Messages

Message	What it means	What to do
No guest data received	The page for the invoice received no data.	Fill in the details and try again.
The guest details have been saved.	Your change of guest details in a reservation has been stored.	-
Saving failed. Please try again.	The guest details could not be stored.	Try again.

Related

How do I hide guest details from employees?, What is on a guest's customer card?

Keywords: guest details, guest information, required fields booking, walk-in fields, salutation, extra guest field, guest invoice request

Last checked: 2026-10-16

Translated from the Dutch knowledge base; the Dutch version is leading.