What is in the Stay tab and what does the guest fill in under Online check-in?

Answer

In the Stay tab of Reservation information you manage a guest's guest register, ID and access code. The guest fills in the same details themselves on the Online check-in page, which they open via a link in their confirmation email.

Where to find it

Menu > Hotel > click a reservation > Stay tab. The guest page Online check-in is opened by the guest with the link from their email (without logging in).

Explanation

The Online check-in page has three steps: Details, ID (only if you ask for it) and Pay (or Finish if nothing is outstanding). Every step is saved immediately, so anyone who closes the page later continues where they were. If the stay is cancelled, past or Online check-in is not turned on, the guest sees a message instead of the steps. A link that is not valid shows This link isn't valid. The guest register is required by law: everyone who stays overnight is in it. Anyone who is an adult or the main guest must fill in an ID with a number; for the main guest also place of residence and country. Children don't need to.

Buttons and settings

Name	What it does	When to use it	Note
First name	First name of the guest.	For every guest in the guest register.	Required.
Last name	Last name of the guest.	For every guest.	Required.
Nationality	The nationality from a list of countries.	For every guest.	Required. The list starts with NL, BE and DE.
Date of birth	The date of birth.	For every guest.	Required. Jimani uses this to determine whether someone is a child for the tourist tax.
ID document	The kind of document: Passport, ID card or Driving licence.	For the main guest and adults.	On the guest page the step is also called ID; there the guest takes a photo.
Document number	The number of the document.	Together with the ID document.	At most 50 characters.
Place of residence	The place of residence of the main guest.	For the main guest.	Required together with Country.
Country	The country of residence of the main guest.	For the main guest.	Choose from the list.
Select...	The first choice in every list, as long as nothing has been chosen.	Not needed.	-
Edit	Opens the guest register for changes.	If the guest did not fill in the details themselves.	In the window: Add guest, Cancel and Save.
Online check-in (status)	Shows Not checked in online yet or Checked in online on {0}, and the Expected arrival.	To see whether the guest is ready.	Only with the Online check-in add-on turned on.
Online check-in link	The link for the guest, with Copy and Email link.	If the guest did not receive the link.	Email link is only shown for a reservation with an email address.
ID photo	The photos of the ID, with Delete per photo.	To check the ID.	Only you see the photo; it is deleted automatically after the stay.
ID checked	Yes or No. Saved immediately, with who and when.	When you have seen the ID.	-
Access code	The code the guest needs, with the button Create for a new code.	For the door or the lock.	At most 20 characters. See How do I send guests an access code?.
Key or locker	Where the key is, for example locker 4 at the entrance.	For the arrival instructions.	At most 100 characters.
Email code	Emails the code to the guest.	If the code is not sent automatically.	Only for a reservation with an email address. Next to it is Not sent yet or Sent on {0}.
Tourist tax	At booking and Per guest register.	To see what the guest pays.	The second amount appears as soon as the guest register is filled in.
Add additional guest	On the guest page: adds a guest.	For everyone who stays overnight.	At most the number of people that fit in the room.
What time do you expect to arrive?	The guest chooses a time, or Not sure yet.	To prepare yourself.	You see this as Expected arrival.
Pay	On the guest page: pays the outstanding amount with Mollie.	If that was turned on under Online check-in.	Otherwise it says Complete check-in and the guest pays on arrival.

Messages

Message	What does it mean	What do you do
Enter the first and last name.	A name is missing.	Enter both.
Select the nationality.	The nationality is missing.	Choose a country.
Enter a valid date of birth.	The date is not valid.	Enter the date again.
Choose the ID document and enter the number.	The ID is missing.	Choose the kind and enter the number.
Enter the town/city and country of residence.	The main guest is missing place of residence or country.	Enter both.
Add a photo of your ID.	The business asks for a photo.	Take a photo.
We can't use this photo. Choose a JPG, PNG or WebP up to 6 MB.	The photo is too large or of a different type.	Choose another photo.
That many guests don't fit. Contact us if there are more of you.	More guests have been entered than fit.	Contact the accommodation.
This link is not (or no longer) valid.	The link is unknown or outdated.	Ask for a new link.

Related

How do I let guests check in online?, How do I send guests an access code for the room?

Keywords: guest register, online check-in, guest ID, access code, online check-in link, additional guests

Last checked: 2026-10-16

Translated from the Dutch knowledge base; the Dutch version is leading.