How does the Survey screen work in Jimani?

Answer

On the Survey screen you manage the questionnaires your guests receive after their visit. The Survey tab shows your surveys, the Survey fields tab the individual questions. The screen is under Communication; sending only works if the add-on Survey is turned on (€5 per month).

Where to find it

Settings > Communication > Survey (/Survey)

Explanation

At the top of the screen it says: "View all surveys here. Add new surveys with the Add button, or edit an existing one. Send them automatically to customers, and receive useful feedback." On the Survey tab it says: "Easily create surveys per reservation type and link an unlimited number of questions to each survey." On the Survey fields tab it says: "View all survey fields here, and add new ones with the Add button. Easily choose the language in which the content of the field is written." A new business already gets a survey per module (the starter set); how sending works is in How do I automatically send guests a survey after their visit?.

Buttons and settings

Name	What it does	When you use it	Note
Add (plus at the top right)	Opens the window where you choose between Survey and Survey fields	To create a new survey or a new question	The page for Survey is called "Survey(s)"
Survey	Tab and tile: your questionnaires, each with a status dot for active or not active	To open a survey	The name is below the tile
Survey fields	Tab and tile: the individual questions	To create or change questions	To be filled in per language
Use starter set	Sets up the starter set for every module without a survey	For an existing business without a survey	Only visible if a module has no survey yet; a second time does nothing
Second plus button on Survey fields	Chooses questions from your module's set and copies them	To quickly adopt questions	Only visible if the set contains questions you do not have yet
Name (survey)	The name of the survey (maximum 50 characters)	When creating or editing	Only for yourself
Module (list)	Which module the survey is for	When creating or editing	Determines which reservation types you see
Reservation types	The types of reservation the survey applies to	To send a separate survey per type	If you choose nothing, it applies to everything in that module (the starter set works this way); a survey that mentions the type takes precedence
Survey fields (checkmarks per language)	The questions that go into the survey, per language	To choose questions	On the right you drag the chosen questions into the right order
Active (Yes/No)	Status of the survey	To temporarily turn a survey off	Only when editing
Next, Previous	Through the steps	In the window	-
Delete	Deletes the survey or the question	In the window	Jimani first asks whether you are sure
Name (question)	The question as the guest reads it (maximum 150 characters)	For a new question	To be filled in per language
Description	An extra explanation with the question (maximum 500 characters)	For a new question	To be filled in per language
Example	Shows the question with the stars and the texts Poor and Excellent	For a new question	A custom question is a star-rating question

Messages

Message	What it means	What you do
Create a new survey. Select the survey fields that apply, and link the reservation types.	Explanation at the top of the window where you create a survey	Choose the questions and the reservation types
Create a new survey field. Add important questions and feedback as content for the customer to fill in.	Explanation at the top of the window where you create a survey field	Enter Name and Description
No data found.	You have no surveys yet	Click Use starter set or Add
Something went wrong. Please try again.	Use starter set failed	Try again

Related

How do I automatically send guests a survey after their visit, and what does it cost?, Which questions are in the survey, and can I add my own?

Keywords: survey screen, survey fields, create survey, use starter set, survey reservation types, survey active

Last checked: 2026-10-16

Translated from the Dutch knowledge base; the Dutch version is leading.