Question 1

What can you set for repairs?

Accepted Answer

On the Repairs screen you see all repairs of your business with their status, change that status and set up the emails to the customer. You accept and hand back repairs at the POS. The Repair feature costs €150 one-off and no monthly fee.

Question 2

Where do I see the status of all repairs?

Accepted Answer

On the Repairs screen you see all repairs of your business with their status, change that status and set up the emails to the customer. You accept and hand back repairs at the POS. The Repair feature costs €150 one-off and no monthly fee.

Question 3

How do I let the customer know by email that their repair is ready?

Accepted Answer

On the Repairs screen you see all repairs of your business with their status, change that status and set up the emails to the customer. You accept and hand back repairs at the POS. The Repair feature costs €150 one-off and no monthly fee.

Question 4

Where do I set up the repair emails?

Accepted Answer

On the Repairs screen you see all repairs of your business with their status, change that status and set up the emails to the customer. You accept and hand back repairs at the POS. The Repair feature costs €150 one-off and no monthly fee.

Name	What it does	When to use it	Note
Repairs	Title of the screen.
Your repairs	Block with the list: You accept and hand back repairs at the POS. Here you set the status; the customer then gets an email if there is an email address.
Open	Filter that shows the repairs that have not been picked up yet, with the number behind it.	Daily.
All	Filter that shows all repairs.
Number	Column with the repair number.
Customer	Column with the customer.
Faulty	Column with the description of the defect.
Price	Column with the total amount.
Deposit	Column with what the customer has already paid.
Expected ready	Column with the date by which the repair should be ready.
Status	Column with Received, In repair, Ready for pickup or Picked up.
Edit	Opens the window Repair with the details and the history.	To set the status.
Expected ready on	The date on which the repair is ready.	When the planning changes.
Email	The customer's email address.	If the customer did not give one when the repair was accepted.	The address must be valid.
Comment	Your own comment on the repair, at most 1000 characters.
Email the customer	Yes or No: send the customer an email for this status change.		Only for a different status and with an email address.
History	List of what has happened to the repair.
Emails to the customer	Block with a line per status. One email to the customer per status, with your own text. If a status is set to No, the customer gets no email for that status. Without an email address no email is ever sent.
Send email	Yes or No per status; saves immediately.
Subject	The subject of the email.
Placeholders	Window with fields you put in the text: Customer name, Repair number, Description of the defect, Status, Expected ready, Price, Deposit, Still to pay and the name, address, phone and email address of the store. Click a placeholder to copy it. When sending, the real value takes its place.
Email template	The subject and the text per language of your store.	For your own text.	Without your own text in a language, the default text is used. Fill in subject and text in every language, or leave both empty.

Message	What it means	What to do
The Repair integration is switched off.	The feature is off.	Turn on Repair under Add-ons.
Enter the description of the defect.	The description is missing.	Describe what is broken.
Enter a valid price.	The price is missing or not valid.	Type the total amount.
The deposit is not valid: at most the price, or 0 to 100%.	The deposit is higher than the price, or the percentage is outside 0 to 100.	Adjust the deposit.
Enter the customer's name.	The name is missing.	Enter the name.
Enter a valid phone number for the customer.	The phone number is missing or not valid.	Choose the country code and type the number without the 0 in front.
The customer's email address is not valid.	The address is not a valid email address.	Correct the address or leave it empty.
The ready date is not valid.	The date Expected ready is not valid.	Choose today or later.
This repair has already been picked up.	You are handing back a repair that is already Picked up.	Nothing else needs to happen.
This repair was not found.	The repair does not exist.	Search by number, name or phone.