How do I work with reservations in the POS?
- Answer
In the POS layout, Reservations is in the bar at the top. There you see the reservations per day, per week or the last 100, with filters, and you set the status of a guest (for example Arrived). With Reservation (or the plus) you create a new one; tapping a reservation opens the details, the history and the attachments. Booking on an occupied table is allowed, but only after a warning.
- Where to find it
POS > Reservations in the bar at the top (
/Pos/Reservation); a new reservation with Reservation in the bar (/Pos/AddReservation)- Explanation
- Step 1. The list. Choose Overview or List view and within it the day, the Weekly list or the Last 100 reservations. Filter with Search by:, Select location and Select Reservation Type, and hide guests with Hide "Guest left" and Hide "Guest arrived". At the bottom are the Day totals or Week totals (Reservation totals).
- Step 2. The lines. Per reservation: Reservation status, Reservation number, Time, Departure time, Name, Reservation type, Tables, Total, Payment (Paid or Unpaid), Created, Memo and the Order. With Table change you move the reservation to a different table (Change table).
- Step 3. Status. Choose a new Guest status. The POS asks "Confirm the status change for this reservation." For Arrived: "Are you sure guests have arrived?" If a payment is still open, it is not possible: "Status cannot be changed; a payment is still open".
- Step 4. A new reservation. Choose Reservation types, Availability, the Time from Available times, From and To, and the Table. Enter the guest (Guest search), or tick Passer-by (no guest details). Fill in Reservation name and Language. After Save choose whether the guest gets an email: Send email, Don't send email or Edit the email before sending. With Pay you settle straight away.
- Reservation information. Tap a reservation: Overview, Attachment(s), History, Email History, Guest messages and Guest data & information. There you also set the reservation to no-show (Set to No-show or Set to No-show in 30 minutes) and add a Reservation document.
- Buttons and settings
Name What it does When to use it Note Hide "Guest arrived" Hides guests who are already there from the list. To see who is still to come. Also for activities and tickets. Hide "Guest left" Hides guests who have left. During service. - Paid / Unpaid The payment status of the reservation in the list. - - Table The table of the reservation. For a new or changed reservation. If the table is occupied at that time, Table already occupied follows. Check in now Sets the guest to arrived immediately, with the current time. A walk-in you do want as a reservation. Only if this field is turned on for your business. Locking table change The reservation stays on its table: when switching in the timeline it does not move along. A fixed table for a regular guest. Only for the restaurant. Passer-by (no guest details) A reservation without name and contact details. Quickly seating someone at a table. - Reservation name The name the reservation is under (also on the receipt). Always. - Language The language of the emails to the guest. For a foreign guest. - Internal memo A note the guest does not see. Allergies, requests for the staff. With Add to quote it also goes on the quote. Add to quote Includes the internal memo in the quote. For a group with a quote. Only shown for a certain status of the reservation; Check in now is then not shown. Products / Reservation combinations Products and packages with the reservation. For a package. - Subject, Description, Add file A Reservation document with the reservation, with Upload. A contract or a floor plan for a party. - No tables available There is no suitable table at that time. - Choose a different time, or show all tables. Show reserved tables / Show available tables Switch between occupied and free tables when choosing. When looking for a spot. - Pay Opens the payment window of the reservation (also on the Floorplan): on the left the Order overview, on the right Cash payment with Payment Amount and Change amount, and the totals Total excluding VAT, Total amount, Total paid and Outstanding amount. A deposit or the whole reservation in advance. The amount of the products with the reservation. - Messages
Message What it means What to do Table already occupied "This table is already occupied at this time. Are you sure you still want to book here?" Choose a different table, or Book anyway: it is then recorded who did that and which table it concerned. Guest status The title of the window in which you change a guest's status. Choose the new status and confirm. Status cannot be changed; a payment is still open A payment is still in progress. Wait or complete the payment. The reservation has been set to 'No-show'. The guest did not show up. - The reservation will be set to 'No-show' in 30 minutes. You chose Set to No-show in 30 minutes. - - Related
How does the floor plan (Floorplan) work in Jimani?, How does the Tables window on the till work?
Related questions
- Where do I see reservations in the POS?
- How do I add a reservation from the POS?
- How do I mark a guest as arrived in the POS?
- Can I see in the POS which tables are reserved?
Keywords: reservations POS, add reservation POS, guest arrived, no-show POS, table occupied reservation, daily overview reservations
Last checked: 2026-10-16
Translated from the Dutch knowledge base; the Dutch version is leading.