How does the Refunds overview of my webshop work?
- Answer
The Refunds overview shows all returns from your POS and webshop: what was taken back, by whom, why and whether the product went back into stock. You filter by date, product and employee.
- Where to find it
Settings > Money and figures > Reports, the overview Refunds overview (
/Settings/WebshopRefunds). The Refund feature must be on (Settings > Add-ons; it is free). The permission is called Returns at the POS.- Explanation
The screen says: View all returns by date, product and by whom these returns were taken. When you open it, From and To are set to today. Choose a period and click Search. Below the filters are five counters and the list of refunds. Items that were removed from a table before payment appear in a separate block below. You do not book a return itself here: you do that at the POS, see How do I refund a webshop order?
- Buttons and settings
Name What it does When to use it Note From The first day of the period. Always, if you are not only looking at today. A date in the future cannot be chosen. Use - and + to move one day. To The last day of the period. Same. Cannot be before From. Product Limits the list to one product. To see how often a product comes back. The list contains the products that have ever been refunded. Product shows all products. User Limits the list to the employee who took the return. To see who books many returns. The list contains the employees who have ever booked a return. Search Loads the list with the chosen filters. After every change. - Clear Empties Product and User and sets From and To to today. To start over. The list is only refreshed when you click Search. Print Prints the page. For a printout. - Total refund value The total amount of the refunds in the period. To see how much money went back. - Quantity of refunds The number of returns. For a quick picture. - Total products refunded The number of products that were taken back. Same. - Total quantity of products in stock How many of those products went back into stock. To check the stock. - Total quantity of lost products How many of those products were written off because they can no longer be sold. To see shrinkage. - Order number The order the return belongs to. To find the receipt again. - Refund date When the return was taken. Always. - Quantity The number of pieces. Always. - Name The name of the product. Always. - Price The amount refunded. Always. - Reason The reason that was chosen or entered. To see patterns. - Return in stock Yes or No: whether the product was put back into stock. For the stock. - Repayment method Cash or Others. To see how the money went back. For card payments this shows Others. Repaid by The employee who took the return. Always. - Removed before payment Items that were on a table and were removed from the receipt before payment. To see what was removed from the receipt without any money going back. With Date, Order number, Quantity, Total amount, Reason, By whom and a Total. If there is no name under By whom, it was done at the POS. - Messages
Message What it means What to do No data found. There are no refunds in this period. Choose another period or other filters. - Related
- Where do I see all returns of my POS and webshop?
- How do I see who made a refund and why?
- Did a returned product go back into stock?
- How do I filter returns by product or employee?
Keywords: refunds overview, returns overview, webshop refunds, return in stock, removed before payment, lost products
Last checked: 2026-10-16
Translated from the Dutch knowledge base; the Dutch version is leading.