How do logging in, logging out and the security of your account work?

Answer

You log in to the dashboard with your email address and password on the screen Welcome to Jimani. That is also where you find Forgot your password?. The owner with a confirmed mobile number receives a code by text message on an unknown device. After a few wrong attempts an account is temporarily blocked.

Where to find it

The login screen is the start address of the dashboard (/ and /Auth). Forgot password: /Auth/ForgotPassword. Logging out: in the menu, under the name of your business (/Auth/LogOut).

Explanation

After logging in you arrive at the dashboard. If you are not allowed to see the dashboard, you arrive at the POS or at the first page you do have permission for. You stay logged in until you log out yourself, even if you close the browser or the POS app. After logging in, your language becomes the language set on your user. If you were given a POS PIN code by Jimani, you see it once after logging in in a message ("Your POS PIN code is ... Change it under Users.").

Buttons and settings

Name	What it does	When you use it	Note
Email	The email address of your account. Spaces before or after the address do not count.	Always when logging in.	Use the address you were invited or signed up with.
Password	Your password.	Always when logging in.	If you leave this empty and you don't have a password yet, you receive an email to create one.
Log in	Checks the email address and password and logs you in.	After filling them in.	After too many wrong attempts the screen Account blocked follows.
Forgot your password?	Opens the screen to request a new password.	When you have lost your password.	See I forgot my password.
Register (Online within 15 minutes)	Opens the sign-up for a new business.	If you don't have Jimani yet.	Not for a second account at an existing business: the owner creates that under Users.
Privacy Statement, Data processing agreement, Subprocessors, Helpdesk, Terms and conditions, Cookie Policy	Links at the bottom of the login screen to the legal documents and the helpdesk.	To read the terms.	The data processing agreement and the list of subprocessors are on the dashboard itself.
Enter code	The screen for the text message code when logging in (owner only, unknown device).	After your password, if Jimani does not know the device.	The screen works for 15 minutes; after that log in again.
Code from the text message	The field for the 6-digit code.	On the Enter code screen and for password by text message.	A code is valid for 10 minutes.
Remember this device for 30 days	Jimani does not ask for a text message code on this computer or phone for 30 days.	On your own device.	Lapses if your mobile number changes. Logging out does not erase it.
Send a new code	Sends a new text message code; the previous one lapses.	If the text message did not arrive.	At most 3 codes per hour.
Back to login	Back to the login screen.	To start again.	-
Send	Sends the email with the link for a new password.	On Forgot your password.	No second email is sent within half a minute.
Send code by text	Sends a code to your confirmed mobile number instead of an email.	If you have confirmed your mobile number.	Only visible if text messaging has been set up in Jimani. Without a confirmed number the email is sent after all.
Password, Confirm password, Reset	Enter the new password twice and save it.	On Password recovery.	The requirements under Your password needs: are ticked off live.
Request new link	Back to Forgot your password for a new link.	If the link has expired or has already been used.	A link works for 24 hours and once.
Request a new code	Back to Forgot your password for a new text message code.	For password by text message.	-
Log out	Logs you out.	At the end of your work or on a shared computer.	The pairing of the computer with the POS, the remembered device, your language and your cookie choice remain.

Screens

Screen	When you see it	What you do
Welcome to Jimani (log in)	The start screen of the dashboard.	Enter your email address and password.
Enter code	Owner with a confirmed mobile number on an unknown device.	Type in the code from the text message.
Forgot your password?	After the link on the login screen.	Enter your email address and choose Send or Send code by text.
Confirmation	After Send: "An email has been sent to reset your password."	Open the email. After 20 seconds you automatically return to login.
Password recovery	After the link in the email, or after Send code by text.	Choose a new password and press Reset.
Your password has been reset	Confirmation that the password has been changed.	Log in with your new password.
Not activated	Your email address has not been confirmed yet: "Your account is not (yet) activated."	Click the link in the confirmation email, or use Forgot your password: a new password also confirms your address.
Email confirmed	After the link in the confirmation email: "Thank you for confirming your email."	You then receive an email to create your password. After a few seconds you return to login.
Problem observed	The confirmation link is not valid: "Account not found, or activation code incorrect."	Request a new link via Forgot your password.
Account blocked	After too many wrong passwords: "This account has been banned".	Wait a few minutes or set a new password; that lifts the block immediately.
Log out	After logging out: "You've been logged out successfully".	After a second you return to login.
No access	You open a page your role has no permission for.	Press To the dashboard or Go to home screen, or ask the owner to turn on the permission under User permissions.

Messages

Message	What it means	What you do
Logging in did not work. Check your email address and password.	The email address is unknown, the password is wrong, or the user is set to inactive.	Check the details or use Forgot your password?
Your account is not set up to log in. Ask your manager for access.	On your user, Can log in is off (for example someone who only clocks in).	Ask the owner or manager to turn on Can log in.
You don't have a password yet. We have sent you an email to create one.	Your account does not have a password yet.	Open the email and create a password. At most one email per five minutes.
Logging in is not working right now: we couldn't send you a code. Try again in a few minutes.	The text message code when logging in could not be sent by text message or by email.	Try again in a few minutes.
We couldn't send a text message. You have received a 6-digit code by email.	The text message failed; the code is in your email.	Type in the code from the email.
This code is incorrect.	The code you typed is wrong.	Type the code again; after 5 mistakes it lapses.
Wrong code entered too many times. Request a new code.	A wrong code 5 times.	When logging in: log in again. Otherwise: request a new code.
This code has expired or has already been used. Request a new one.	The code is older than 10 minutes or has already been used.	Request a new code.
Please log in again.	Follows a message about the code: the code screen has been closed.	Log in again with your password.
This code is incorrect or has expired. Request a new code.	For password by text message: the email address and code do not belong together, or the code has expired.	Press Request a new code.
Password changed, you can now log in.	Your new password has been saved.	Log in; your email address is already filled in.
This link has expired or has already been used. Request a new one.	The link in the email is older than 24 hours, has already been used, or there is a newer link.	Press Request new link and use the newest email.
The link works for 24 hours and once. If you request a new link, this one will no longer work: always use the newest email. After that you log in with your email address and the new password.	Text in the email to set your password.	Click Create a password in the email.
You don't have permission to open this page. Ask the owner to turn it on under User permissions.	Your role may not open this page.	Ask the owner to give you the permission.

Related questions

How do I log in to the dashboard?
What happens after a few wrong passwords?
Do I stay logged in if I close the browser?
How does the security of my account work?

Keywords: log in jimani dashboard, log out, account blocked, no access, confirm email, login code sms, can't log in

Last checked: 2026-10-16

Translated from the Dutch knowledge base; the Dutch version is leading.