How does Order management work for the orders of my webshop?

Answer

In Order management you see today's orders from your webshop, kiosk and POS. You move them from received to done and then to Delivered, Picked up or eaten here. Delivery, Pickup and Eat here each have their own screen.

Where to find it

Menu > Order management (/WebshopOrderManagement), with below it Delivery (/WebshopOrderManagement/Delivery), Pickup (/WebshopOrderManagement/Pickup) and Eat here (/WebshopOrderManagement/DineIn). If you don't see a menu entry, you lack the permission for it; the owner sets this under Settings > Your business > Users and permissions.

Explanation

On the screen, Order management is called Order overview and has three tabs: Orders, Order Status and Search Order. If none of the items in your business has a kitchen printer, every order goes straight to done and Orders and Order Status disappear: you then only see Search Order. For a shop or treatment business, Eat here is called Sale on the screen. The screens show the orders of your business's working day. You find older orders with Search Order.

• Step 1. Open Orders. Each line is an item of an order with the status Order received. Click the status to set the item to In progress and click again to set it to Done. An item with the status Hold goes back to In progress with one click.
• Step 2. When all items of an order are set to Done, the order is done. It then appears under Order Status and on the Delivery, Pickup or Eat here screen, depending on the order type.
• Step 3. Hand the order to the guest. On the Delivery, Pickup or Eat here screen, click the status Done. The status becomes Delivered, Picked up or (for Eat here) Eat here. The order window also has the button Mark as complete for this.

Buttons and settings

Name	What it does	When to use it	Note
Orders (tab)	Shows the items of orders that are still being handled, with a status button per item.	For the kitchen or the counter preparing orders.	Only orders of the current working day. If your business has no kitchen work, this tab is not shown.
Order Status (tab)	Shows the orders that are completely done and still have to be picked up by or delivered to the guest.	To see what is ready.	View only: the status Done has no button here. You finish an order on Delivery, Pickup or Eat here.
Search Order (tab)	Searches orders by item, order number, amount, name, email and more, including earlier days.	To find an order again, for example for a question from a guest.	Click the info icon for the window with the order.
View completed orders	Adds the orders that are already finished to the list.	When you also want to see what has already been delivered, picked up or eaten.	Without this you only see what is still ready for the guest.
Select Type	Drop-down above the search field: Order number, Email or Customer Name.	Together with the Search field, to find an order quickly.	The Clear button empties the search.
Status	The status of the item or the order: Order received, In progress, Done, Hold, Completed, Delivered, Picked up or Refund.	In Orders to move things along, in the other lists to read.	A line with Refund is an item that was refunded; it has no button.
Desired time	The time at which the guest wants to have their order.	To decide the order of the work.	The lists are sorted by this time.
Order type	Delivery, Pickup or Eat here.	To see how the order is handled.	In a shop, Sale is shown instead of Eat here.
Order number	The number by which the guest recognises their order.	When handing over the order.	Also shown on the guest's receipt.
Buzzer	The number of the buzzer the guest receives.	Only if you use buzzers.	The column is only shown if the Buzzers feature is on.
Customer Name	The name of the guest.	When handing over the order.	In Search Order this column is only shown if your online store is on. If the name is not on the order, it was rung up at the POS.
Taken by	The employee who took the order.	To see who did it.	If you click a status in Orders, your name is added to the order. If it says Auto Set, the order was set automatically.
Address	The guest's address.	Only on the Delivery screen.	Comes from the details the guest entered.
Postal code	The guest's postal code.	Only on the Delivery screen.	Must match your Delivery settings if you use delivery areas.
City	The guest's city.	Only on the Delivery screen.	-
Delivery time	The time at which the order was delivered.	On the Delivery screen.	Stays empty as long as the order is still ready.
Pick-up time	The time at which the order was picked up.	On the Pickup screen.	Stays empty as long as the order is still ready.
Time Handled	The time at which the order was finished.	On the Eat here screen.	Stays empty as long as the order is still ready.
Date	The date of the order.	In Search Order.	-
Order time	The time of the order.	In Search Order.	-
Price	The amount of the order.	In Search Order and in the side panel.	The side panel on the right shows today's orders; click a line for the window with the order.
Payment method	How the order was paid.	In Search Order.	See the Payment method filter below.

Search options (Search Order tab)

expand Search options to filter. All fields work together.

Name	What it does	When to use it	Note
Search	One field for the text: item, order number, amount, name or email.	When you don't know what you are looking for.	A scanned barcode from a receipt is simply the order number.
Date as of and Date to	The period of the orders.	To view a day or a week.	Use the - and + buttons to move one day.
Category and Product	Limits to a category or a product.	For example to see what you sold of one product.	Choose Make a selection to leave the filter empty.
Price from and Price to	Limits by the amount of the order.	To find large or small orders.	-
Status	Order received, Done, Delivered, Picked up, Eat here (or Sale) or Cancelled.	For example to see cancelled orders.	Only shown if your online store is on.
Time from and Time to	Limits by the time of the order.	To view one part of the day.	-
Payment method	Cash, Card, Card payment (external), Tap to Pay, Gift voucher, Tokens, Pay on account or Others.	To see what came in by cash or card.	-
Desired time	Limits by the guest's desired time.	To view pickup or delivery times.	Only shown if your online store is on.
Order type	Delivery, Pickup or Eat here.	To view one type.	Only shown if your online store is on.
User	The employee who took the order, or POS.	To see what one employee did.	POS means the orders without a name, so rung up at the POS.
Print	Prints the list.	For an overview on paper.	The title on the printout is Orders.

The window of an order

click the info icon in front of a line.

Name	What it does	When to use it	Note
Order Status (steps)	Shows the steps Order received, Payment, In progress, Done and Completed with the time.	To see where the order is.	An order from the POS shows Open, Paid or Completed.
Order type, Payment method, Ordered via	How the order is handled, how it was paid and where it comes from: Online store, Manual or Kiosk orders.	For questions from the guest.	-
Track & trace	A field for the code or link of the parcel carrier; next to it the link Track the shipment appears.	For an order that is shipped with a parcel carrier.	The field saves as soon as you leave it. For PostNL, DHL, UPS, DPD or GLS, Jimani turns a code into a link, provided you chose that carrier under the delivery methods.
Refund	Opens the receipt in the POS to take items back.	When a guest returns an item.	Greyed out if the Refund feature is not on. See How do I refund a webshop order?
Print receipt	Prints the receipt of the order.	When the guest wants a receipt.	-
Reprint tickets	Prints the tickets of the order again.	Only for a receipt with tickets.	-
Mark as complete	Sets the order to delivered, picked up or eaten here and all items to Completed.	When the guest has their order.	You get the message Order is complete.
Delivery costs, VAT, Discount, Total incl. VAT	The amounts at the bottom of the order.	To check what the guest paid.	Delivery costs is only shown for a delivery order.

Messages

Message	What it means	What to do
No data found.	There are no orders for this selection.	Change your search, or turn on View completed orders.
Loading Order Data	The window of the order is being fetched.	Wait a moment.
Order is complete	You set the order to completed.	Nothing, choose OK.

Related

How do I follow the status of an order and how does the kitchen screen work?, How do I manage the orders of my webshop?

Keywords: order management, manage webshop orders, set order to done, order pickup delivery, order overview, search order

Last checked: 2026-10-16

Translated from the Dutch knowledge base; the Dutch version is leading.