What can you do in the Reservation information window?
- Answer
The Reservation information window opens when you click a reservation in the reservation overview. You see the guest, the table, what is to be paid, and you set the reservation to Arrived, Left or No-show, send an email or cancel.
- Where to find it
Menu Reservations (
/Reservations) > click a name. It can also be opened from Requests, Quotations, Cancellations and Search.- Explanation
At the top is the title with the table(s) on the right. If the arrival time has passed and the reservation is still Open, you also see the buttons Set to No-show and Set to No-show in 30 minutes. Below that you see tabs: Overview, Attachment(s), History, Email History (only if emails have been sent), Guest messages (only if there are messages), Reservation list and Internal memo. On Overview you see the guest with email, phone, address, language, the number of visits, the previous time with the table and the other information, plus what was ordered and the payment status (Paid, Unpaid or Unknown). At the bottom is a fixed bar.
- Buttons and settings
Name What it does When to use it Note Status For a request or quotation, a dropdown with Confirmed appears next to the guest's name. A request can also become a Quotation. A confirmed reservation cannot go back to Request or Quotation. To confirm a request or quotation. The choice only appears if the Requests or Quotations add-on is on. Customer details The button next to the guest shows their contact details and history. With Change the guest details you edit the guest's details. When a phone number or address has changed. Walk-ins have no customer details. SMS times The button next to the guest sends free times by SMS with a link to book directly. When you want to offer a guest a new time. Only with the SMS add-on and when the guest is known. Arrived The large button at the bottom right for a confirmed reservation that is still open or whose table is ready. Sets the status to Arrived. When the guest is there. If there are still open receipts on an earlier reservation of this guest, Jimani first asks Settle up first or Check in anyway?. Checking in earlier than Time before arrival is not possible. Left The large button at the bottom right as soon as the guest has arrived. Sets the status to Left. When the guest has gone. Around 23:59 Jimani automatically sets a guest who has arrived and paid in full to Left. A guest who has not paid stays on Arrived. Confirm The large button at the bottom right for a request. Confirms the reservation; the guest then receives the confirmation email. After assessing a request. - Open reservation Opens the Update reservation window with all details. For a reservation without a next status this is the large button at the bottom right; otherwise it is under More. To change the date, time, table or details. - Cancel Red button at the bottom left. Cancels the reservation. If it belongs to a combination, Jimani asks whether you cancel only this part or the whole combination. When the guest cancels or you have to cancel. No longer possible if the guest has already arrived or left, or the table has already been set. More A menu with the other actions: Take order, Pay, No-show, Send email, Print (PDF) or Print receipt, and Open reservation. On a phone all actions are behind this. - Take order Opens the till on this reservation to ring up an order. After the guest has arrived. Only with a connected till and on the day of the reservation. Pay Shows the outstanding amount. If there is an open receipt, the till opens with the payment window. Otherwise you choose Cash, Pay later or Other. When the guest settles up. The button only appears if an amount is still outstanding. No-show Sets the reservation to No-show. The name follows the status name of your business. When the guest did not come. Only for a confirmed reservation that has not yet arrived. Send email Opens the Send email window to send an email from your templates, with an adjusted text if you wish. To send a confirmation again. Only if the guest has an email address. Print (PDF) Without a connected receipt printer: opens the PDF of the reservation to print. With a receipt printer the button is called Print receipt and the reservation receipt goes to the printer. For a paper copy. - - Related
How does the reservation overview work in Jimani?, What happens when a guest does not show up (no-show)?
- How do I set a guest to arrived or left?
- How do I cancel a reservation?
- Can I take an order from a reservation?
- How do I print a receipt for a reservation?
Keywords: reservation information, guest arrived, guest left, cancel reservation, take order reservation, pay reservation, print receipt reservation
Last checked: 2026-10-16
Translated from the Dutch knowledge base; the Dutch version is leading.