How does the Add and edit reservation window for tickets work?
- Answer
In this window, you create a ticket reservation yourself (Add reservation) or edit one (Update reservation): event, date, ticket type, quantities, guest, products, extra information and payment. At the bottom you see "Your invoice" with what the guest pays.
- Where to find it
Tickets or Reservations > plus button "Create reservation", or open a reservation and choose Open reservation (
/TicketingReservations/AddTicketingReservations)- Explanation
The window works from top to bottom: choose what the guest buys, who the guest is, which products go with it and click Pay. For an existing reservation, the window is called Update reservation and has the tabs Overview, Attachment, History and Tickets. See also How do I create a ticket reservation myself, for example by phone or at the desk?.
- Buttons and settings
Name What it does When you use it Note Event tickets Chooses the event or standard ticket Always A button with a pencil opens the event so you can edit it Arrival date and time Chooses the date (and for an event the time) Always For a standard ticket, you move through the days with plus and minus; you see the opening hours Time The date or time you have chosen See Arrival date and time - Ticket types Chooses the ticket type Always Only ticket types that belong to the event and have Show in manual booking set to Yes Quantity The number of tickets for an event; for a standard ticket, the guest groups are listed here, each with its own quantity Always The available tickets and the Ticket limit per sale limit the quantity Search Looks up an existing guest by email address or phone number To choose a known guest - Language The language of the email to the guest Always - Reservation name The name under which the reservation is listed Mainly for a passer-by, where you have no other details - Passer-by (no guest details) Records the reservation without guest details For a visitor at the door No email is sent and there is no PDF Check in now Sets the guest to arrived right away If the guest is already there Only if your business allows this; the tick box is not always there Internal memo A note that the guest does not see For notes You also see it in the ticket information Your invoice The amount of the reservation To check before paying Contains Total excluding VAT, Total VAT, Discount, Transaction costs, Total amount, Total paid and Outstanding amount Discount The discount the ticket discount produces See Your invoice Only if you have set Discount 1 or 2 Transaction costs The service costs of the ticket type See Your invoice Only if the ticket type has them Total excluding VAT The amount without VAT See Your invoice - Total VAT The VAT amount See Your invoice - Total amount The total including VAT See Your invoice - Outstanding amount What still has to be paid See Your invoice If this is 0, the reservation is Paid Pay Opens "Choose a payment method" When everything is correct See the payment screens below Cash payment The payment screen for cash: Total amount, the amount received and the Return amount For cash The Return amount is calculated automatically Return amount The change you give back For cash - List of devices The card terminals you choose from under Payment method: Card For card payments Only devices that are linked to your business Save Saves the changes for an existing reservation For Update reservation - - Messages
Message What it means What you do Payment successful The payment for this reservation has been processed No action needed What action should be taken? After booking: Send email or No email Choose whether the guest receives the confirmation with tickets The reservation is booked without payment! With Pay later Confirm; the guest pays later The payment is booked as paid and the booking is completed With Pay other Only confirm if you have really received the money - Related
How do I create a ticket reservation myself, for example by phone or at the desk?, What is in the ticket information of a reservation?
- Which details do I fill in when creating a ticket reservation myself?
- How do I change an existing ticket order?
- What is under Your invoice?
- Can I add products to a ticket order?
Keywords: add reservation tickets, update reservation, pay tickets, passer-by, your invoice, check in now
Last checked: 2026-10-16
Translated from the Dutch knowledge base; the Dutch version is leading.