Question 1

What is in the ticket information of a reservation?

Accepted Answer

The ticket information is the window that opens when you click the info icon of a reservation in the overview. You see the guest, the tickets with their status, the scans and the payment, and you can cancel the reservation, email it, print it or open it to change it.

Question 2

Where do I see the scans of a ticket?

Accepted Answer

The ticket information is the window that opens when you click the info icon of a reservation in the overview. You see the guest, the tickets with their status, the scans and the payment, and you can cancel the reservation, email it, print it or open it to change it.

Question 3

How do I see whether an order has been paid?

Accepted Answer

The ticket information is the window that opens when you click the info icon of a reservation in the overview. You see the guest, the tickets with their status, the scans and the payment, and you can cancel the reservation, email it, print it or open it to change it.

Question 4

How do I view the status of the tickets in an order?

Accepted Answer

The ticket information is the window that opens when you click the info icon of a reservation in the overview. You see the guest, the tickets with their status, the scans and the payment, and you can cancel the reservation, email it, print it or open it to change it.

Question 5

How do I open the details of a ticket order?

Accepted Answer

The ticket information is the window that opens when you click the info icon of a reservation in the overview. You see the guest, the tickets with their status, the scans and the payment, and you can cancel the reservation, email it, print it or open it to change it.

Name	What it does	When you use it	Note
Overview	The card with guest, tickets, payment and status	Default when opening	-
Attachment	Documents for the reservation	To add or download a file	-
History	The changes and statuses of the reservation	To see what has happened	-
Ticket process	Reservation number, Reservation key (with copy button), Created via, Created on and Ticket date	If a guest has lost their code	The Reservation key is the code the scanner also recognises
QR scan logbook	Every scan with Date and time, Status, Reason, Device, User and Ticket key; per scan a QR Code button	To see who came in or was rejected when	It says "No scans yet" if nothing has been scanned
Tickets	Per ticket Valid from, Valid until, Ticket type, Name, Status (Valid, Used or Cancelled), the buttons QR Code and Cancel ticket	To show, print or cancel a single ticket	Cancel ticket only appears for a ticket that is still open, as long as there is more than one open ticket
Reservation list	Other reservations of this guest: Module, Reservation type, Reservation date, Reservation time, Quantity, Revenue and Method	To see the guest's history	-
Internal memo	Notes that the guest does not see; you type a text and click Save	For notes from your team	At the top is the original remark of the reservation
Cancel	Cancels the whole reservation after you enter a reason	If the guest does not come or wants a refund	If the guest is already inside, the button is off with the explanation "Guest is already inside; cancelling is no longer possible"
More	Opens a menu with extra actions	For Order, Send email, Print receipt and Print (PDF)	-
Order	Opens the POS for this reservation	Only on the day itself and if the guest has arrived	-
Send email	Sends the confirmation or a chosen email with the tickets again	If the guest has lost their email	See How do I resend a ticket to the buyer or print it?
Print receipt	Prints a receipt of the reservation	At the desk	Only if a printer is connected
Print (PDF)	Opens the PDF with the tickets in the browser	To hand over on paper	Not for a passer-by without guest details
Open reservation	Opens the window to change the reservation	To adjust quantities, date or details	See How does the Add and edit reservation window for tickets work?