What can you set for a ticket type?

Answer

In the Ticket type window, you record what the buyer chooses (name, description, image), how long the ticket is valid, what it costs, how many there are, how often it may be scanned and which extra products and fields belong to it. You go through the steps with Previous and Next and finish with Save.

Where to find it

Ticketing management or Ticket sales > Ticket types tab > plus button (new) or a tile (edit) (/Ticketing)

Explanation

The steps are Ticket type, Image, Colour and duration, Type and category, Prices (only for a Standard ticket), Extra products (if you have them) and Fields. For an existing ticket type, there is also the Active switch and a Delete button. See also How do I create a ticket type, such as Adult, Child or VIP?.

Buttons and settings

Name	What it does	When you use it	Note
Name	Help text: "Enter a name. The name is visible for all kinds of reservations."	Always	At most 50 characters; per language
Description	Help text: "Enter a description. The description is visible while booking via the widget."	For the text with the ticket type	At most 200 characters
Maximum number of characters	Counts down how many characters you may still type	For Name and Description	-
Choose a file	Chooses an image (4:3 ratio, at most 5 MB) or, for the day prices, an Excel file	For Image and when importing prices	-
Colour	Help text: "Select a colour for the display in the reservation overview. The colour is only visible internally."	To recognise the ticket type in the overview	The buyer does not see the colour
Validity	Help text: "Indicate how long the ticket is valid." Choices: 1 to 6 days, 1 or 2 weeks, 1, 3, 6 or 9 months, 1 year	For passes that work longer than a day	See Can I sell annual passes, weekly passes or multi-ride passes?
Show reservation on each active day	Help text: "Indicate whether the ticket, if it is valid for more than one day, can be seen in the overview on every day of the validity period. Otherwise the ticket can only be seen in the overview on the day of issue." Yes or No	Only for a validity of more than one day	Default Yes
Validity follows opening hours	Help text: "Indicate whether the validity of the ticket, if it is valid for more than one day, applies to consecutive calendar days or only to days on which you are open." Yes or No	Only for a validity of more than one day	Default Yes
Show in manual booking	Help text: "Indicate whether the ticket type is shown during manual booking." Yes or No	To use a ticket type only online or only at the desk	Default Yes
Scan rule	Help text: "How often a ticket of this kind may be validly scanned." Choice: Same as event, 1x, 1x per day, 1x per number of minutes or Unlimited	For a ticket type with an access rule of its own	Default "Same as event". The ticket type's rule takes precedence
Scan interval	Help text: "Indicate how much time must at least pass between scanning the same ticket." 1 to 240 minutes	Only for 1x per number of minutes	Default 60 minutes
Maximum number of scans	"Optional: how often a ticket may be validly scanned in total. Empty means no maximum."	For example for a multi-ride pass	Not for 1x
VAT	Help text: "Select the VAT percentage for the product."	Required	Next to the VAT group
VAT group	Chooses the VAT group of the product ("Select the VAT group")	Required	The price includes VAT
Choose your ticket type	Help text: "Select the product type that applies to the ticket type." The choice is Standard ticket or Event ticket	For every new ticket type	Default Standard ticket. This determines whether there is a Prices step
Standard ticket	A pass with a price and a quantity per day	Day pass, weekly pass, annual pass	You set the price and quantity per day under Prices
Event ticket	A ticket for an event with a fixed price and quantity	Show or concert	You enter the Price and Ticket quantity directly
Price	Help text: "Enter the price. The amount includes VAT."	For an Event ticket	A Standard ticket has prices per day
Ticket quantity	Help text: "Indicate how many of this product are available."	For an Event ticket	Applies to all dates of the event combined
Transaction costs	Help text: "Choose the transaction costs for this ticket. The costs are added to the customer's bill." You choose a product or "No transaction cost"	To pass on service costs	The field is only there if you have created transaction costs as a product
Select Excel file	Chooses the Excel file with day prices to import	In the Prices step	Use the export as a basis; the file must contain all days of three years
Extra products	Chooses which extra products are offered with this ticket type	For additional sales such as a drink	Create them first on the Products tab
Fields	Chooses which questions the buyer answers for this ticket type	For extra details	See How do I ask the buyer of a ticket extra questions, such as a date of birth or allergy?
Active	Whether the ticket type is on	To temporarily turn a ticket type off	Only for an existing ticket type

Related

How do I create a ticket type, such as Adult, Child or VIP?, How do I sell day passes with their own price and quantity per day?

Keywords: set up ticket type, ticket type window, ticket validity, scan rule ticket type, ticket price, set up vip ticket

Last checked: 2026-10-16

Translated from the Dutch knowledge base; the Dutch version is leading.