Automated Guest Communication in the Activities and Rental Sector
In the leisure and rental industry, it’s all about the experience. That experience doesn’t just begin on the bowling alley, the tennis court, or the rented boat, but the moment a guest views your offer and makes a booking. With Jimani, you automate the communication surrounding your activities and rental objects. This way, guests feel welcome from the first second, and you maintain complete control over your capacity.
Direct clarity: The reservation confirmation
The reservation confirmation is the first official point of contact after booking. Within the Jimani modules, this is given a professional interpretation that aligns with your company:
- Direct Confirmation
As soon as a guest books an activity (such as a padel court or a pool table) via the widget, the booking is immediately confirmed in the system. No more uncertainty for the guest, and this builds trust. - Important Information
Immediately state the latest check-in time, the start time of the activity, and the duration of the time slot. This helps with the optimization of activity bookings and guest reception. - Personal information
When providing personal information, guests can report physical limitations or injuries. - Instructions & Preparation
Remind guests of sportswear or identification. This is a fixed part of the role of confirmations and reminders. - Branding
The email is sent entirely in your company’s branding, including your own logo, for a professional first impression.
Reduce No-Shows, Increase Revenue: Optimize your customer contact
Empty courts or unused rental objects due to guests not showing up (“no-shows”) are the biggest cost item in the rental industry. In Jimani, you can use up to four different email reminders to reduce this risk to virtually zero:
- Customized reminder
For example, send a friendly email 24 hours in advance and a short SMS or email 3 hours before the start with the latest details about the route or the reserved court. - Object reoccupation
By including a clear cancellation button in the reminder, guests who are unable to attend can release their spot with one click. Jimani makes the court or object in the widget immediately available for new bookings again. This is crucial for last-minute bookings.
How do I communicate with the guest?
Managing activities requires flexibility. Sometimes you need to reschedule a booking or want to speak to a guest personally about a large group activity or company outing.
- Central Dashboard
In the Jimani dashboard, you will find the email and telephone details directly with each reservation. Whether it concerns a change in the start time or a question about the group size, you have all the information at your fingertips to switch quickly and professionally.
Feedback after the activity: The Survey
Do you want to know whether the instructions for the boat rental were clear or whether the courts are in top condition? With Jimani, you can easily create surveys that are automatically sent after the activity:
- Link to the experience
Send a different survey to guests who have rented a tennis court than to guests who went bowling for an evening. - Direct Improvement
The results appear clearly in your dashboard. This way you can immediately adjust the quality of your materials, the condition of your courts or the service of your team.
It is crucial for your company to use customer data smartly for a personalized guest experience, this has advantages for both you and the customer!
Conclusion: More peace of mind on the work floor, more focus on the activity
By automating your guest communication via Jimani, you create peace of mind for yourself and your team. While the system handles confirmations, reminders and feedback, you can focus on what really counts: providing an unforgettable experience for your guests.
