Automated Guest Communication for Restaurants

In the hospitality industry, it’s all about the experience. That experience doesn’t just begin at the table, but the moment a guest views your menu online and makes a reservation. With Jimani, you automate the communication surrounding your restaurant, terrace, or bar, so that your guests feel welcome from the first second and you maintain complete control over your table occupancy.

Direct clarity: The reservation confirmation

The reservation confirmation is the first official point of contact after booking. Within the various Jimani modules, this is given its own interpretation:

As soon as a guest reserves a table for lunch, dinner, or High Tea via the Jimani widget, the system immediately sends a reservation confirmation. This is your chance to get the guest in the right mood.

• Direct Confirmation
  No more uncertainty for the guest; the table is immediately confirmed in your system.
• Important Information
  Immediately state the latest arrival time or the duration of the time slot.
• Dietary Requirements
  In the confirmation, you can remind guests to provide any allergies or special occasions (such as a birthday), so that your team in the kitchen and on the floor is perfectly prepared.
• Branding
  The email is sent completely in your restaurant’s branding, including your own logo.

Read here the important roles of confirmations and reminders!

Fewer No-shows, More Revenue: Optimize your Customer Contact

Empty tables due to guests who don’t show up (“no-shows”) are the biggest cost item in the hospitality industry. In Jimani, you use up to four different email reminders to reduce this risk to virtually zero:

• Customized Reminder
  For example, send a friendly reminder email 24 hours in advance and 3 hours before arrival.
• Table Reoccupation
  By including a clear cancellation button in the reminder, guests who are unable to attend can release their spot with one click. Jimani makes the table immediately available again for new reservations in your widget.

Read more here about the best ways to prevent no-shows in the hospitality industry, for example through a good cancellation policy or through deposits.

How do I communicate with the guest?

Good hospitality requires flexibility. Sometimes you need to move a table slightly or you want to speak to a guest personally about a large group booking.

• Central Dashboard
  In the Jimani dashboard, you will find the email and telephone details directly with each reservation. Whether it concerns a change in the menu or a reservation for a complex group reservation, you have all the information at your fingertips.

Feedback after Dinner: The Survey

Want to know if the new menu is to your liking? With Jimani, you can easily create surveys that are automatically sent afterwards. This is the ultimate way to use customer data smartly for a personalized guest experience.

• Link to the experience
  Send a different survey to guests who have only come for drinks than to guests who have had a 5-course dinner.
• Direct Improvement
  The results appear clearly in your dashboard. This way you can immediately adjust the quality of your dishes or the service on the floor.

Conclusion: More peace in the business, more focus on the guest

By automating your guest communication via Jimani, you create peace for yourself and your team. While the system handles the confirmations, reminders and feedback, you can focus on what really counts: providing an unforgettable evening for your guests. Start today with the Onboarding for your restaurant to activate this flow.