Onboarding: Starting your Restaurant with Jimani
Congratulations! You’ve chosen Jimani to take your restaurant’s reservations and guest experience to the next level. But how do you optimally set up the system? In this blog, we walk you through the process step by step, from the first login to putting your widgets live.
- Company Details and Users
It all starts with a strong foundation. After creating your account, navigate to the settings for your company details. Here you add your company’s name, location and logo. This logo is also reflected in the communication to your guests. Don’t forget to add your team members as users. By making smart use of staff rights and user management, you ensure that everyone has exactly the right tools to work efficiently. - Language and Localization
Jimani is internationally oriented. Immediately set the desired languages for both the dashboard and the guest interface. This is essential for holiday parks with many foreign guests: after all, they book much faster in their own language. - Reservation Types
Before you create individual types of reservations, set up reservation groups. Think of this as the ‘coat rack’ for your planning, for example a dinner, lunch, birthday dinner, children’s party etc. - Reservation Groups
Think of this as a kind of time indication for your reservation types, from what time to what time can you book a lunch? - Add Products
Increase your turnover by adding extras such as a wine arrangement, a decorated chair or a bottle of champagne directly as an option. - Crowd Control and Time Blocking
To prevent your kitchen or reception from becoming overloaded, Jimani offers smart crowd control. Here you set how many new reservations are allowed to come in per unit of time (e.g. per 15 minutes). In addition, you can set a time block per reservation type. Do you want a guest to sit at the table for a maximum of 2 hours? Jimani automatically arranges this in the planning. - Customer Information
With Jimani you have control over the data. You decide which fields the customer MUST fill in (e.g. e-mail and telephone number) and which are optional. Do you want to know if there are any allergies? Add this field. Do you want to keep the threshold low? Then only ask for what is strictly necessary. This is how you optimize the conversion. - Customer Contact
A good guest experience does not stop after booking. Set up your automatic e-mails for confirmations, reminders or a thank you afterwards. You can fully personalize these so that they always match the atmosphere of your park. - Feedback via the Survey Module
Do you want to know how guests experienced their dinner or paddle session? Create a survey within Jimani that is automatically sent after the reservation. This data is worth its weight in gold for improving your services. - Set Payment Options
Do you want to prevent no-shows? Link your payment provider to allow guests to pay (in advance) directly. This gives you certainty in advance and ensures fast handling via the Mollie payment link. - Install the Widget
The last step: the widget installation. As we discussed earlier, this is a simple piece of code that you place on your website. You can completely customize the widget in your own style (white label) and place it on an unlimited number of pages. - Did this sound like a lot of work?
Fortunately, you don’t have to do steps 2 to 9 yourself. During registration you can choose from many example data. Choose all the reservation types you need and voilà, all data is loaded immediately. All you have to do is check the opening hours, prices, extra sales and possibly adjust the surveys and e-mails.
Now you are ready for the start! With these settings, the foundation of your Jimani platform is solid. You are now ready to generate more revenue through smart combination bookings and a flawless guest experience.
One last point: The Jimani software system is complex on the back end, but not on the front end. This means that you can do this all by yourself, without help. For example, we have added a warning list. When something is not set up correctly, you will receive a warning that you can solve with 1 press of a button, which is very useful!
If you still need help, we can be reached free of charge.
