No-Show Policy and Cancellations in the Activities Industry

Every entrepreneur in the leisure sector knows the frustrating feeling: a fully booked afternoon on the schedule, extra instructors deployed, and all materials prepared. But then the lanes remain empty or the boats stay at the quay. No cancellation, no message. The infamous no-show.

No-shows cost the industry thousands of euros annually in lost revenue and unnecessary personnel costs. Jimani offers smart features that increase guest engagement and reduce the chance of no-shows by up to 92%.

Increase engagement with automatic reminders

Often, a no-show is not unwillingness, but simply forgetfulness. With Jimani, the contact moment with the guest is fully automated.

• Flexible planning
  Set up automatic email reminders at the desired moments, for example, a week, 48 hours, or 24 hours before the activity starts.
• The result
  The guest feels welcome and is reminded in time of the reserved time for, for example, the bowling alley or the padel court. This automation increases customer satisfaction and significantly lowers the dropout rate.

Financial commitment via down payments

Numbers do not lie: the certainty of an appointment increases by 92% as soon as there is a financial commitment. With Jimani Online, you can easily set whether a (down) payment is required per type of activity or rental object.

• Fixed amounts or full payment
  You have the choice to ask for a fixed amount (e.g., €15 per person down payment) or have guests pay the full rate of the activity directly.
• Special rates
  Ideal for children’s parties or group packages. Different prices can be used for adults and children, so your planning exactly matches the occupancy.
• Certainty in advance
  A portion of the revenue is already in before the guest even arrives at the location.

Smart handling of cancellations

A cancellation is never fun, but always better than a no-show where you keep waiting for the guest. In Jimani’s system, this process is fully automatic:

• Direct release
  As soon as a guest cancels, the lane, field, or object immediately becomes available again in the online calendar. Another guest can immediately claim this spot online.
• Full control over refunds
  If payment has already been made, the booking appears in the “Refund overview”. As an entrepreneur, you determine whether the amount is fully, partially, or not refunded at all, depending on your own cancellation conditions.

Get more out of the reservation: Upselling & Combinations

Jimani goes further than just recording a time slot. To increase the revenue per guest and further strengthen engagement, the system offers extra options:

• Extra products
  Offer extras directly during the reservation, such as the rental of a padel racket, the purchase of balls, or a drinks package for after bowling.
• Combination reservations
  Guests can effortlessly combine different activities. This turns a simple booking for a tennis court into a complete day out including lunch and material rental.

Conclusion: Peace of mind, stability in revenue

By using the smart features of Jimani, you build a barrier against unnecessary losses. The system not only reduces no-shows but also ensures a professional guest experience and a more stable cash flow for your activity center or rental company.