Smart Reservations at Recreation Companies
Imagine: a guest reserves a table for dinner in the restaurant of your holiday park. They are looking forward to a pleasant evening, but have no idea that the paddle court right next to the restaurant is still available between 4:00 PM and 5:00 PM. Or that there is a bowling alley available immediately after dinner. In the traditional setting, these opportunities often remain unused, simply because the guest doesn’t know.
With Jimani, we are changing that. With Jimani, we are changing that by improving the guest experience at holiday parks through digitization.
The hidden opportunities of the ”Customer journey”
Guests at a recreation park or hotel are often looking for convenience. However, when they have to manually find out if the tennis court is free, if there is still space in the beauty salon, and what time dinner is exactly, ‘choice stress’ arises, or worse, passivity. The guest books nothing because the process is too cumbersome. The upselling options of Jimani completely reverse this process. The moment a guest makes a dinner reservation, they immediately receive an overview of the available activities or facilities at that same time or immediately afterwards. By making this offer directly visible during the booking process, you turn a simple table reservation into a complete day plan.
Seamless integration: Your branding, our technology
The beauty of this system is that it is fully integrated into the park’s own website. This is done via the Jimani Widget. A widget is essentially a small, smart piece of code that you can easily place on your website. The result? A beautiful reservation screen that appears directly on your page, without the guest being redirected to an external, strange-looking website.
Because the widget is fully customizable to your own branding, the brand experience remains consistent. Moreover, you can create and place an unlimited number of widgets. Put a specific ‘Paddle’ widget on the sports page and a general ‘Dinner & Activity’ widget on the homepage. This way, the threshold to book is minimal everywhere on the website.
From ”Not knowing” to “Doing it Directly’‘
The biggest pain point in many parks is that the different departments (catering, sports, wellness) often work on their own “island”. Guests can’t see the forest for the trees. With Jimani, you centralize this offer. We put an end to the software islands.
When a guest sees that there are only two courts available for that evening, there is a natural urge to book immediately. This not only increases customer satisfaction, as the guest feels helped in planning their vacation, but also ensures a significant increase in turnover. You even have the option of having these extra activities booked with a discount. You make optimal use of the capacity of your facilities without having to deploy extra staff for the sale.
A win-win for guest and entrepreneur
Smart booking with Jimani means letting your data work for you. You offer the right activity at the right time. The guest enjoys a carefree vacation in which everything is arranged with a few clicks, and you as an entrepreneur see the occupancy rate of your restaurant(s), paddle courts, bowling alleys and wellness facilities increase.
In the modern recreation world, convenience is the greatest luxury. By bundling your offer smartly, you offer that luxury and maximize your results at the same time.
