Automated Guest Communication in the Events Industry

Events, museums, and sports competitions are all about the anticipation. That experience doesn’t start at the entrance, but the moment a visitor orders their tickets. Whether it’s a football match, a music festival, or a visit to the circus: with Jimani, you automate the communication surrounding your ticket sales. This is essential, because why a tight schedule determines the ultimate guest experience, you can directly see in the smooth flow and atmosphere on location.

Direct clarity: The booking confirmation with tickets

The confirmation is the most important point of contact: it is the proof of access. As soon as a visitor buys tickets via the booking widget, the system immediately sends the confirmation. View the widgets on our website here.

• Direct Delivery
  No uncertainty for the visitor; the tickets are confirmed directly via email.
• Practical Information
  Immediately state the start time, the location of the entrance, or information about parking and route.
• Special Wishes
  In the confirmation, you can remind visitors of things such as accessibility for the disabled or the passing on of group sizes, so that your team is perfectly prepared at the scan posts.
• Branding
  The email and tickets are sent completely in your corporate identity, including the logo of your event or institution.

Optimize your visitor contract

Unused tickets are a waste of capacity. In Jimani, you use up to four different email reminders to increase engagement and streamline the inflow on the day itself:

• Customized reminder
  For example, send an email 48 hours before the start with the latest weather forecast for a festival or the line-up for a match.
• Optimize capacity
  By reminding visitors in time, you can streamline the inflow. This is the best way to make optimal use of your location.
• Up-selling
  Use the reminder to expand the experience: “Arrange your parking ticket in advance?” or “Order your tokens now with a discount”.

How do I communicate with the visitor?

Large events require strict management. Sometimes a start time changes or you need to inform a specific group of visitors about a change.

• Central Dashboard
  In the Jimani dashboard you will find the email and telephone details directly with each booking. Whether it concerns a change in the program or a question about a group booking, you have all the information within easy reach to switch quickly.

Feedback after the experience: The Survey

Do you want to know if the sound at the festival was good or if the routing in the museum was clear? With Jimani you can easily create surveys that are automatically sent after the event:

• Link to the ticket type
  Send a different survey to VIP guests than to regular ticket holders for very specific insights.
• Direct Improvement
  The results appear clearly in your dashboard. This way you can immediately adjust for a next match day, event or exhibition.

Conclusion: More peace at the entrance, more focus on the atmosphere

By automating your ticket communication via Jimani, you create peace for your organization and your security team. While the system manages the tickets, reminders and feedback, you can focus on what really counts: providing an unforgettable experience to your visitors.