Yes, you can set events as multi-day, which is ideal for festivals, conferences, or multi-day fairs. With a multi-day event, you can easily create matching multi-day tickets and link them to the event, so that the guest has access for multiple days, for example, five days, with one ticket. Read more about it here.
Frequently asked questions
Activity Management & Content
Is it possible to set a minimum age or other restrictions for participation?
Jimani has no fixed age check. You can, however, create a field of the type Terms and conditions with your own text (for example "I am 16 years or older") that the guest must tick in the widget, and set a minimum and maximum number of guests per reservation.
Is it possible to offer multiple variations (versions) of one activity?
Yes. You can create various versions of the same basic activity, such as distinguishing between ‘Beginner’ and ‘Advanced’ groups, or a ‘Short’ versus ‘Long’ version. This allows you to serve a wider audience.
Can I add photos and videos to my activity page to showcase the experience?
Photos yes, videos no: for every activity and category you can upload one image. Uploading or embedding videos is not possible.
How can I link the necessary materials (e.g., rental equipment) to an activity?
You can link extra products (for example life jackets, helmets or packed lunches) to the activity, or let another activity act as an extra product (for example shoes or bikes with their own quantity). With an activity as extra product, you cannot choose more than the number of free locations.
Can I manage multiple related activities simultaneously in one overview?
Yes. All the different activities, workshops, lessons, or rental items are clearly arranged in one central dashboard. This provides a complete overview of all bookings and the total capacity. Read more here.
How can I display time slots when booking an activity?
The times a guest sees follow the opening hours of the day, the step "Reservable per?" of the product and the free locations. You cannot set fixed time slots per activity.
Is it possible to temporarily pause, hide, or reactivate an activity?
Yes. You can ‘turn off’ or hide any activity from the public with one click. This is ideal for seasonal activities, unforeseen circumstances, or if you want to reactivate the activity later without re-entering everything.
Can I have activity availability automatically recur on fixed days and with a fixed frequency?
No, Jimani has no recurrence pattern (for example every Tuesday and Friday). You set each day to Open or Closed under Opening hours; for many days at once you export the times to Excel, adjust them and import them again.
How do I set time slots, group size, and maximum capacity for my activities?
Yes, you are in complete control of the capacity. You determine the specific times, the minimum and maximum group size, and the overall capacity per time slot. This is crucial for efficient resource management and ensuring an optimal experience for your participants.
Frequently asked questions
Administration & Analysis
How do I see which products are popular?
There are 2 ways to track sales and filter the popular products.
The first way is via the dashboard, where you will find a complete overview of all sales per time. Via the financial reporting, you can see which products are selling well or not per product or category.
Via the “Financial overview” you can immediately view the orders and follow the entire process.
Can I view the order history per customer?
Certainly, you can easily search by customer details to find the order history.
Because Jimani is a reservation platform for all forms of reservations, rentals, orders, and bookings, you can view much more than just order history. You can even zoom out to customer group or customer composition. With this data, you gain insight into the order and booking patterns of families with children, specific booked accommodations, and even which customer group orders the most pizzas. Read more about it here.
Can I track my sales statistics in real time?
Yes, you can track your sales statistics in real time with charts and reports in the dashboard. Alternatively, the financial report allows you to see which products are selling well, or not, per product or category.
You can view the orders directly via the “Financial overview” and follow the entire process.
Can I manage multiple branches or locations in one system?
Yes, you can manage unlimited locations, from restaurants to hotels, from one central Jimani account. This ensures clarity and efficiency. Read more about it here.
Which online payment methods are supported?
Jimani partners with Mollie, one of Europe’s leading payment solutions providers. Mollie provides a reliable and secure payment environment that supports all standard payment solutions per country, such as credit cards, iDeal, and PayPal. View the solutions and prices via this link.
Can I manage multiple webshops in one account?
Yes, there are 2 possibilities:
- If you have different businesses, you can choose to create multiple accounts. Because you are linked to all of them as a user, you can switch between accounts with 1 click and you have everything clearly visible.
- If you manage different points of sale within, for example, a holiday park, you can run everything through 1 account. The widgets and POS system are so adaptable that you can show certain products per zone. So show the pizzas in the pizzeria and coffee with pastries on the terrace. Read more about it here.
Can I set different VAT rates per product?
Yes, you can set different VAT rates per product to comply with tax regulations (e.g. 9% for food and 21% for alcohol). Read more here.
How can I quickly and easily place my webshop on my own website?
Via settings à Widget installation you can create unlimited widgets. You choose webshop and indicate which product categories you want to show. When you save this, you will receive a “Widget code”. You can place this widget code on any part of the website and from that moment on the widget is live and orders can be placed.
Frequently asked questions
Appointments & treatments
How are payments automatically linked to the correct appointment?
Within the Jimani salon system, appointments are automatically linked to the point-of-sale system. When a customer has an appointment, it appears directly in the system with the corresponding treatment(s).
When the customer pays, the payment is automatically linked to the relevant appointment. The treatment scheduled in the appointment is immediately added to the bill, allowing the employee to easily process the payment through the register.
As a result, appointments, treatments, and payments remain automatically connected within the Jimani platform. This ensures organized administration and always provides clear insight into appointments, payments, and revenue. Read more.
How are combined treatments processed administratively?
Within the Jimani salon system, you can easily register and process combined treatments. When a client receives multiple treatments during one appointment, these treatments can be added together under the same appointment.
The treatments are automatically linked to the client and then combined into one clear transaction in the POS. This allows the staff member to settle all treatments in a single payment.
All treatments are recorded individually in the administration and reports. This way you maintain insight into which treatments have been performed, while the payment is processed clearly within one transaction. Read more.
How do I gain insight into customer data and treatment history?
Within the Jimani salon system, customer data is automatically saved whenever a customer schedules an appointment or receives a treatment. This allows you to automatically build an overview of customers and their previous visits.
In the customer profile, you can easily view information such as contact details, scheduled appointments, performed treatments, and previous purchases. This provides staff with immediate insight into a customer’s treatment history.
All data is stored centrally within the Jimani platform. This allows you to quickly review which treatments a customer has previously received, enabling you to better tailor treatments or products to the customer’s needs.
Can I combine products and treatments in a single payment?
Yes, within the Jimani system, you can easily combine products and treatments in a single payment. For example, if a customer has received a treatment and also purchases products, these can be added together to the same bill in the point of sale.
The employee can select both the treatment and the products and process them in a single transaction. This ensures the customer does not have to pay multiple times and keeps everything organized on one receipt.
All sales are automatically registered in the Jimani platform. This ensures that treatments, product sales, and payments remain correctly linked in the administration and reports. Read more.
How are treatments linked to my point of sale?
Within the Jimani system, treatments are automatically linked to the POS system. When a customer books an appointment or a treatment is entered, it is immediately registered in the Jimani POS system.
During or after the treatment, the employee can easily open the treatment via the POS and process the payment immediately. The payment is automatically linked to the treatment and saved in the records.
This ensures that appointments, treatments, and payments remain clearly linked within a single system. This results in transparent administration and provides real-time insight into treatments, revenue, and customer data. Read more.
Frequently asked questions
General platform features
Can I allow groups to book different components simultaneously?
Yes, this makes the system perfect for planning complex events such as corporate outings, weddings, or family days. Read more about it in the blog here.
Can I combine tables and locations for larger groups (combined tables)?
Yes, the system can automatically merge multiple tables or spaces to create one large group area. Read more here.
Can I create quotes for groups?
Yes, you can create a complete price quote and send it to the customer, who can then accept the quote online. Read more in this blog.
Can I accept tentative bookings for groups?
Yes, you can temporarily hold dates and times (take an option) until the customer’s final confirmation. Read more in this blog
How do I process large group bookings?
The system is optimised for groups, including the option to set group discounts, collective payment, and separate confirmations per participant if desired.
Can I book combinations with different times and a custom order?
Yes, customers choose the order and start times per component within the combination themselves. This gives them maximum freedom when planning. Read more here.
Can I link combination bookings to multiple locations?
Yes, you can create an itinerary, for example, lunch at location A and the activity at location B, which increases the flexibility of your offer. Read more about combination bookings in this blog.
Can I make upselling mandatory?
Yes, you can make certain extras mandatory, for example, for the deposit, cleaning costs, or material costs.
Can I process different VAT rates in one combination booking?
Yes, this is crucial for accounting. The system automatically splits the VAT per component (e.g. meal, accommodation, activity) for you.
Can I offer combinations as a package price?
Yes, you can offer packages, for example, a full-day package with a discount when booking several components at the same time. Read more in this blog
Can I dynamically upsell based on the chosen reservation?
Yes, Jimani is smart and displays relevant extras based on the selected activity. For example, a customer who goes bowling will be offered a beverage package. Read more here.
Can I add extra products or services during booking (upselling)?
Yes, you can offer extras such as beverage packages, souvenirs, upgrades, or parking tickets. Read more here.
Can I combine (bundle) multiple activities in one reservation?
Yes, the power of Jimani lies in combination reservations. For example, customers can place a lunch, an activity such as bowling, and bicycle rental in a single booking.
Can I offer multiple languages for customers on the booking page?
Yes. Jimani works in 13 languages: Dutch, English, Danish, German, Greek, Spanish, Finnish, French, Italian, Norwegian, Polish, Portuguese and Swedish. You choose which languages your guests see (at most five at a time). Read more about it here.
Can I implement last-minute updates or price changes?
Yes, all changes you make in the system, including price changes and availability updates, are visible to customers in real time. Read more here.
Can I use Jimani on any device (desktop, tablet, smartphone)?
Yes, the system is fully responsive and works optimally on desktop, tablet, and smartphone, allowing you to log in and edit from anywhere. Read more here.
Can I link Jimani to my cash register system, POS or accounting package?
Yes, the system supports links via direct integrations or API. This streamlines the financial and operational processes. Read more about it in this blog.
Can I apply my branding and style (logo, colors) to the booking pages?
Yes, you can use your own logo, colors, and style. This ensures a professional and seamless brand experience for your customers. Read more here.
Can I grant different permissions to employees and users within the system?
Yes, you determine which functions are visible and editable for each user or employee. This ensures security and clear responsibilities. Read more here.
Can I manage different types of reservations simultaneously in one dashboard?
Yes, Jimani is an all-in-one solution. It combines reservations, ticket sales, webshop orders, and appointments in one clear dashboard, ensuring you never lose track. Read more here.
Can I manage multiple branches or locations in one system?
Yes, you can manage unlimited locations, from restaurants to hotels, from one central Jimani account. This ensures clarity and efficiency. Read more about it here.
Which online payment methods are supported?
Jimani partners with Mollie, one of Europe’s leading payment solutions providers. Mollie provides a reliable and secure payment environment that supports all standard payment solutions per country, such as credit cards, iDeal, and PayPal. View the solutions and prices via this link.
Frequently asked questions
Beauty salon software
Which online payment methods are supported?
Jimani partners with Mollie, one of Europe’s leading payment solutions providers. Mollie provides a reliable and secure payment environment that supports all standard payment solutions per country, such as credit cards, iDeal, and PayPal. View the solutions and prices via this link.
Can I sell products in addition to the treatments (upselling)?
Yes, you can link an unlimited number of products to a treatment type. Read more here.
How do I handle last-minute cancellations and refunds?
Yes, guests can always cancel their appointment. However, this does not automatically mean that a deposit or the full amount paid will be refunded. This depends on the applicable return policy. Via the refund overview, you can easily determine whether the customer receives a full refund, a partial refund, or no refund. The entire process is fully automated and user-friendly. Read more about it here.
Can I request deposits upon reservation to reduce no-shows?
Yes, you can set fixed amounts as a deposit or even a full payment for the treatment. Read more here.
Can I have a questionnaire or intake form filled out during the booking?
Yes, you can add unlimited customer questions to the booking process, for example, about preferences, allergies, or medical details, so that you are well prepared.
Can I automatically send customers a survey after their visit for feedback?
Yes, you can design and configure effective surveys to be automatically sent to customers after their visit. This way, you will receive directly usable feedback that you can use to improve your services.
Do customers automatically receive an appointment confirmation and reminder?
Yes, customers receive a confirmation by email immediately after booking and, if desired, as a calendar item. In addition, you can set up to four automatic reminders, for example, a week in advance or 24 hours in advance. Read more here.
Can I manage multiple locations in one account?
Yes, you can manage and oversee multiple locations or branches. Easily switch between branches and view and download all the necessary information. Read more about it here.
Can I allow employees to manage their own schedules and planning?
Yes, you can grant each employee access to their own schedule. This promotes independence and ensures that the schedule information is always up-to-date. If desired, this can also be set via the role permissions. This way you can give a number of users or managers access to these rights.
How do I prevent empty slots in the schedule through optimized planning?
Real-time scheduling ensures that guests always see the available time slots, allowing these gaps to be filled automatically. When you are making a phone appointment, for example, the manual reservation overviews clearly show which employee has availability per day. Read more here.
Can I set a minimum time between appointments (buffer time)?
Certainly, when needed, you can set a time via the “Time between bookings” option. This extra time will be blocked automatically. The extra time can vary from just 5 minutes to hours.
How do I keep my appointment schedule clear and efficiently managed?
The booking overview clearly displays all appointments per employee, per day, or even per week.
Can I automatically schedule recurring appointments for customers?
Yes, you can set up recurring appointments at fixed intervals (e.g. every 6 weeks). The system immediately jumps to this date, and you can see at a glance whether there is space. After the guest’s approval, a new reservation is made within seconds.
Is it possible to allow last-minute appointments in the calendar?
Yes, if desired, you can make open slots in the calendar immediately available via the widget and the checkout. You determine when reservations are possible. For example, you can choose to accept reservations immediately, or set a specific time buffer between the time of booking and the customer’s arrival. Read more about it here.
Can customers choose a specific specialist, hairdresser or masseur when booking?
Yes, customers have the option to select their preferred employee or specialist online in combination with the desired treatment. This guarantees a personal service and higher customer satisfaction.
Can I export reports to Excel or accounting software?
Yes, you can export all the necessary reports (for example, the financial overview or all appointments for today or this week) to Excel with one click.
Frequently asked questions
Management & Planning
Can I sell products in addition to the treatments (upselling)?
Yes, you can link an unlimited number of products to a treatment type. Read more here.
How do I handle last-minute cancellations and refunds?
Yes, guests can always cancel their appointment. However, this does not automatically mean that a deposit or the full amount paid will be refunded. This depends on the applicable return policy. Via the refund overview, you can easily determine whether the customer receives a full refund, a partial refund, or no refund. The entire process is fully automated and user-friendly. Read more about it here.
Can I manage multiple locations in one account?
Yes, you can manage and oversee multiple locations or branches. Easily switch between branches and view and download all the necessary information. Read more about it here.
Can I allow employees to manage their own schedules and planning?
Yes, you can grant each employee access to their own schedule. This promotes independence and ensures that the schedule information is always up-to-date. If desired, this can also be set via the role permissions. This way you can give a number of users or managers access to these rights.
How do I prevent empty slots in the schedule through optimized planning?
Real-time scheduling ensures that guests always see the available time slots, allowing these gaps to be filled automatically. When you are making a phone appointment, for example, the manual reservation overviews clearly show which employee has availability per day. Read more here.
Can I set a minimum time between appointments (buffer time)?
Certainly, when needed, you can set a time via the “Time between bookings” option. This extra time will be blocked automatically. The extra time can vary from just 5 minutes to hours.
How do I keep my appointment schedule clear and efficiently managed?
The booking overview clearly displays all appointments per employee, per day, or even per week.
Can I automatically schedule recurring appointments for customers?
Yes, you can set up recurring appointments at fixed intervals (e.g. every 6 weeks). The system immediately jumps to this date, and you can see at a glance whether there is space. After the guest’s approval, a new reservation is made within seconds.
Can I export reports to Excel or accounting software?
Yes, you can export all the necessary reports (for example, the financial overview or all appointments for today or this week) to Excel with one click.
Frequently asked questions
Order channels & Self-service solutions
What is the minimum recommended hardware for a complete POS setup?
For a complete E-commerce POS setup, a POS screen, receipt printer, and payment terminal are recommended as a minimum. With this basic equipment, you can process orders, accept payments, and forward orders directly to the kitchen or pickup point.
Because the Jimani E-commerce system is fully integrated with the POS, online orders, pickup orders, and payments are automatically processed within the same central platform. This provides you with real-time insight into orders, payments, and revenue at all times.
Depending on your business’s workflow, you can further expand the setup with additional hardware such as self-service kiosks, handheld terminals, or extra POS screens. This is particularly useful for establishments such as kebab shops, snack bars, cafeterias, takeaway restaurants, sandwich shops, pizzerias, and sushi restaurants where many takeaway or online orders are processed. Read more here.
Can I use buzzers/pagers?
Yes, within the Jimani E-commerce system, you can use buzzers or pagers to inform customers when their order is ready. This is particularly useful for businesses such as kebab shops, snack bars, cafeterias, takeaway restaurants, sandwich shops, pizzerias, and sushi restaurants where customers collect their orders themselves.
When an order is received via the cash register, webshop, kiosk, or QR code, it is automatically forwarded to the kitchen or the collection point. As soon as the order is ready, a buzzer or pager can be activated so that the customer receives a signal to collect their order.
This keeps the collection process organized, reduces waiting times at the counter, and allows staff to issue orders more quickly and efficiently. All orders and payments remain automatically linked to the central Jimani POS system.
Can I link multiple self-service kiosks to a single system?
Yes, within the Jimani POS system, you can link multiple self-service kiosks to one central system. This allows customers to place orders via a kiosk at various locations within your establishment, while all orders are automatically processed in the same POS system.
Orders placed via a self-service kiosk are directly linked to the Jimani platform and automatically forwarded to the kitchen, the pickup point, or the correct receipt printer. This ensures that all orders, payments, and reports remain organized within a single system.
By using multiple kiosks, you can easily create additional ordering points, which reduces waiting times and makes the ordering process faster and more efficient for customers. Read more here.
Can I use kiosks or self-service terminals?
Yes, within the Jimani E-commerce system, you can utilize kiosks or self-service terminals. These allow customers to place their own orders and pay immediately via a touchscreen, for example at the entrance or at a pickup point.
Orders placed via a kiosk are automatically linked to the central Jimani POS system. As a result, they appear immediately in the register and are automatically forwarded to the kitchen, the distribution point, or the correct receipt printer.
Because kiosks are part of the same Jimani platform, all orders, payments, and reports remain organized within a single system. This helps to reduce waiting times, speed up the ordering process, and deploy staff more efficiently. Read more here.
Can I use handheld terminals?
Yes, within the Jimani POS system you can use handheld terminals to take orders and process payments in different areas of your business. For example, employees can take orders at the table, at pickup counters, or at other locations within your venue.
All orders entered through a handheld terminal are automatically connected to the central Jimani platform. This means orders instantly appear in the POS system and are automatically sent to the kitchen, the correct receipt printer, or the appropriate kitchen display system (KDS).
In addition, handheld terminals can also be used for tap-to-pay payments. This allows staff to complete transactions quickly and flexibly, while all orders, payments, and reports are automatically recorded in the same system. Read more here.
How do kitchen displays handle orders from different sales channels?
When an order is placed through the POS system, a handheld, a QR code or a kiosk, it is sent digitally to the appropriate kitchen screen. The kitchen receives the order there for preparation.
This gives kitchen staff a digital workflow for orders arriving through these different channels. They can then update the order status on the display, helping service staff follow its progress until it is ready to serve.
Can I also use my PIN terminal as a handheld terminal?
Yes, a handheld terminal can also be used as a payment terminal via tap-to-pay. In this case, the payment is processed directly through the device.
It is important to note that with this solution, a physical payment card cannot be inserted and a receipt cannot be printed directly. If a guest wishes to pay with a physical card, the Mollie A920 Pro, for example, can be used. This terminal supports card payments and also features a built-in receipt printer for printing proof of payment.
If a guest requires a receipt or invoice, it can also be easily sent via email with the touch of a button. Read more here.
Can I use multiple receipt printers?
Yes, within the Jimani POS system you can easily use multiple receipt printers. You can configure which printer receives an order per product, category, or sales point.
This allows orders to be automatically printed in the correct location, for example in the kitchen, at the bar, or at the pickup counter. As soon as an order is placed via the POS, webshop, QR code, or kiosk, it is immediately sent to the appropriate receipt printer.
Because everything runs within the same Jimani platform, the system always knows exactly where each order should go. This ensures a clear workflow and helps prevent errors or delays when processing orders.
What are the costs for self-service kiosks, POS screens, and other hardware for the E-commerce module?
The costs for hardware depend on the devices required for your business, such as POS screens, self-service kiosks, receipt printers, payment terminals, or handheld terminals. This hardware can be easily ordered via the Jimani webshop, ensuring all devices are directly compatible with the Jimani platform.
The Jimani E-commerce system (the online webshop) has no monthly fee and is linked to your POS system. It lets you manage online orders, payments and products in one central environment. When you start, you pay a one-off onboarding fee of €279.
If you want to use multiple registers, you pay €15 per month per additional register. In addition, a fixed list of extra features costs €5 to €29 per month, such as a kitchen display (KDS) or a handheld (each €5 per month per device). All prices exclude VAT.
This allows you to flexibly expand your E-commerce setup with the hardware and functionalities that best suit your restaurant, snack bar, pizzeria, or takeaway business. Read more about rates here.
Can I connect multiple kiosks to a single point of sale?
Yes, within the Jimani POS system, you can connect multiple kiosks to one central point of sale. Each kiosk is directly linked to the Jimani platform, ensuring that orders are automatically registered in the same system.
This allows for the use of multiple ordering points within, for example, a restaurant, hotel, snack bar, pizzeria, lunchroom, or room service. All orders are consolidated into a single system and automatically forwarded to the correct printer or kitchen display, ensuring you always maintain an overview of all orders. Read more here.
Frequently asked questions
Ordering, Payments & Guest Interaction
Can I also use my PIN terminal as a handheld terminal?
Yes, a handheld terminal can also be used as a payment terminal via tap-to-pay. In this case, the payment is processed directly through the device.
It is important to note that with this solution, a physical payment card cannot be inserted and a receipt cannot be printed directly. If a guest wishes to pay with a physical card, the Mollie A920 Pro, for example, can be used. This terminal supports card payments and also features a built-in receipt printer for printing proof of payment.
If a guest requires a receipt or invoice, it can also be easily sent via email with the touch of a button. Read more about it here.
How can I gain insight into customer data and reservation history?
Within Jimani, customer data is automatically stored in a central customer profile. For every reservation, you can immediately view the name, contact details, and any special requests provided by the guest.
When you open a reservation, you also gain insight into previous visits, reservation history, and orders. This allows you to easily review how often a guest has visited and which preferences or expenditures were recorded in the past. Read more about it here.
Can I automatically forward kiosk orders to the kitchen?
Yes, kiosk orders can be automatically forwarded to the kitchen. As soon as a guest places an order via the kiosk, it is immediately registered in the POS system and sent to the appropriate receipt printer or kitchen display screen.
This allows the kitchen to see incoming orders immediately, without staff having to enter them manually. This accelerates the ordering process and helps prevent communication errors between the POS and the kitchen. Read more about it here.
Can I connect multiple kiosks to a single POS system?
Yes, it is possible to link multiple kiosks to a single Jimani POS system. All kiosks operate within the same platform and automatically forward orders to the central point of sale.
This allows you to use multiple ordering points within your business, while all orders and payments are processed clearly in one system. This way, you can easily maintain insight into all transactions and revenue.
In addition, kiosks can be used for other applications. For example, guests can use a kiosk to make a table reservation, book an activity, or purchase tickets for an event. Consider a guest who reserves a table upon arrival, books a bowling lane or wellness activity, or buys tickets for an event. This makes the kiosk a versatile self-service point within your business.
How are kiosk orders linked to my point of sale system?
Kiosk orders are automatically linked to the Jimani POS system. When a guest places an order via a kiosk, it is immediately registered in the POS and processed within the same administration.
Because kiosks are part of the central Jimani platform, orders are automatically forwarded to the correct printer or kitchen display. This ensures that kiosk orders appear directly at the appropriate department, without the need for manual entry. Read more about it here.
Can I combine QR ordering with service via handhelds?
Yes, QR ordering can be easily combined with orders entered via handheld terminals. Both ordering options operate within the same Jimani platform and are automatically linked to the correct table or reservation.
This allows guests to order themselves via a QR code, while staff can simultaneously take orders using a handheld device. All orders are consolidated in the same system and automatically forwarded to the point of sale and the kitchen. Read more about it here.
How are QR payments processed in my POS system?
QR payments are automatically linked to the order and processed directly within the POS system. When a guest pays via the QR code, the payment is immediately registered to the correct table or order.
Since all transactions are processed through the same Jimani platform, QR payments are automatically added to your daily revenue and records. This ensures your POS system remains up to date without the need for manual entry. Read more about it here.
How are QR orders linked to the correct table?
QR orders are automatically linked to the correct table via a unique QR code. Each table is assigned its own code that is directly connected to the table number in the POS system.
When a guest scans the QR code and places an order, it is automatically registered to the correct table and forwarded to the POS system and kitchen. This allows the system to know exactly where the order originated and enables you to easily locate the orders. Read more here.
Frequently asked questions
Ordering Process & Ease of Use
Does the webshop module also have a built-in cash register?
Yes, the Jimani webshop module is not just a widget that you place on your website. There is a complete cash register system behind it, where you can easily process all orders via your laptop, iPad, or touchscreen. Connect your cash register system with a receipt printer, a payment terminal, and a cash drawer, and you’re all set.
Click here for more information about external products
Can I place an order kiosk in my business?
Yes, and it’s easier than you think. All you have to do is order a kiosk through our webshop in combination with a payment terminal. When you receive it, you can start it up and log in yourself. Then, choose which widget should be displayed on the kiosk and you can start selling. Read more about it in this blog.
Can I add table numbers to orders?
Does the customer have the option to dine in, in addition to picking up or having the order delivered? If so, provide the table number via the cash register or kiosk. When a table number is linked, the order can be served immediately, and more information is stored, such as spending patterns per table or customer compositions.
Will the customer receive an order confirmation?
Yes, but only when this is possible.
When the customer places an order via the widget, they are required to provide their email address. The customer will then receive an order confirmation and invoice at this address.
When the guest places an order via the built-in cash register or via the Kiosk, the customer is not required to leave any details, but the receipt is simply printed via the receipt printer. Read more about it here.
Can I work in the kitchen and bar without printing receipts?
Yes, there are several solutions that allow you to work paperless.
The order processing menu is always in real-time, so when the kitchen also has access to, for example, an iPad, the kitchen can immediately change the order status to “Dish in preparation” and “Dish ready.”
Another option is to use kitchen displays. These work essentially the same as an iPad, only this is displayed in a much clearer way. This is especially useful for larger quantities of orders and a large kitchen. Read more about it here.
Can I print receipts in the kitchen and at the bar?
Certainly, if you have multiple receipt printers connected, you can choose where to print the receipt for each product. This is useful when, for example, drinks are served at the bar and menus in the kitchen. Indicate where the receipt should be printed for each product and ensure a smooth ordering process. Read more here.
Do I also have a delivery or takeaway option?
Do I also have a delivery or takeaway option?
Yes, the Jimani webshop module has 3 options:
- “Eat here”
- Takeaway
- Delivery
You can set whether this is active or not per widget or sales zone. If you also offer delivery, you can even set special delivery times that may differ from the standard opening hours.
When delivery is active, you can simply add delivery costs, a minimum order value, and free delivery costs from a certain spend. Read more about it here.
What does an ordering process look like?
When an order is received as an online order, it immediately appears in the overview. During the reservation process, the guest can indicate the desired time for the order, so the order will be displayed in the correct time slot.
Via the order overview, you can change the status to “In preparation,” and when the product is ready, the status can be changed to “Ready.” Only when the entire order is marked as ready will the order be moved to the correct option for the guest: “Pick up,” “Delivery,” or “Eat here.” Once the order has been picked up, served, or delivered, the order can be moved to completed and will be removed from the order overview. Read more about it here.
Can I make my webshop multilingual?
Yes. With the Extra languages extension, Jimani translates your products, categories, supplements and labels. Jimani works in 13 languages: Dutch, English, Danish, German, Greek, Spanish, Finnish, French, Italian, Norwegian, Polish, Portuguese and Swedish. A language only becomes visible once everything in it is translated; you choose which languages your guests see (at most five at a time).
Frequently asked questions
Payments & Administration
Can I set different deposit amounts per product?
Yes, within the Jimani system, you can set different deposit amounts per rental product. This allows you to determine the applicable deposit amount for each product, depending on its value or type.
When a customer rents a product, the corresponding deposit amount is automatically added to the rental order and registered in the point-of-sale system. This makes it immediately clear which amount has been paid as a deposit.
The deposit can easily be refunded or settled via the point-of-sale system after the rental period. All deposit payments are automatically recorded in the administration, ensuring you always have a clear overview of paid and refunded deposit amounts. Read more.
How does the cash register switch between appointments, product sales, and separate payments?
Within the Jimani system, you can easily switch between various functions, such as activities, product sales, and individual payments. From the point-of-sale screen, an employee can directly open a reservation, add a product, or process a payment without the need for another system.
For example: when a customer reserves a bowling lane, books a tennis or padel court, plays an escape room, or rents a bicycle, the employee can directly add extra products during checkout, such as drinks, snacks, or additional rental equipment.
For other activities such as laser tag, paintball, water activities, pool and snooker rooms, venue rentals, or personal training sessions, extra products or services can also be easily added to the same bill.
In addition, individual payments can be processed via the register, for example, when a customer only purchases a drink, snack, or other products without reserving an activity.
Because all functions are part of the same Jimani platform, reservations, rental orders, product sales, and payments remain automatically linked within one central administration. This ensures you always maintain a clear overview of all transactions. Read more.
How are QR payments processed in my administration?
When a customer makes a payment via a QR code, the payment is automatically registered in the Jimani POS system. The payment is immediately linked to the corresponding rental, activity or transaction.
The system automatically records the paid amount and the payment method. This ensures that the payment is processed directly in the administration and reports within the Jimani platform.
Because all payments are updated in real time, you always have a clear overview of rentals, activities and payments within one central administration. Read more.
How are deposits offset against the remaining (rental) balance?
Within the Jimani system, you can easily work with deposits for activities or rental reservations. When a customer makes a reservation, a deposit can be registered directly in the system.
This deposit is automatically linked to the booking and stored in the records. When the customer pays the remaining balance, the deposit is automatically deducted from the total amount of the activity or rental.
This keeps the administration organized and prevents payments from being processed twice. Furthermore, you always have a clear overview of outstanding balances and already paid deposits within the Jimani platform. Read more.
Frequently asked questions
Booking process & Communication
Can I sell activity tickets digitally and physically at the counter with Jimani?
Yes, the system can be used as a point of sale (POS) system for physical sales. You can connect it to payment terminals, receipt printers, and cash drawers. If you opt for digital sales, you can do so via our widgets, which you can easily place on your website. Read more here.
Can I export a downloadable participant list (Excel)?
Certainly, you can easily and quickly export participant lists to an Excel file. This is essential for printing attendance lists and for administration.
How do customers receive confirmation of their activity?
Immediately after booking, customers receive a detailed confirmation via email. This email contains all essential information, such as the date, time, location, selected options, and any instructions. Both the ticket and the invoice are attached for easy access.
How can I include specific instructions with the booking confirmation?
You can add specific instructions to the confirmation email, such as what participants should bring, any dress codes, or parking information. This ensures that participants arrive well-prepared.
In addition, it is possible to send up to four reminder emails before arrival. You can attach files to each email, so guests always have all the necessary information. Read more in this blog.
Can I have participants sign consent forms or waivers online?
Yes. You can add online consent forms and waivers to the booking process. This streamlines administration and ensures that all legal documents are signed on time. Read more in the blog.
Can I automatically remind customers of their upcoming booking?
Certainly. You can set up and schedule the automatic reminders (by email and, with the Sms extension, by text message) yourself. Jimani has four messages before arrival: you set the first in hours beforehand, the second to fourth in days with a time. This automation reduces the number of no-shows and increases customer satisfaction.
Frequently asked questions
Data & Management
Can I track visitor numbers per day?
Can I view my sales figures in real time?
Certainly, there are several options. You can view this through the financial reporting. In this report, you can clearly find and filter all transactions and orders by name, ticket type, or date.
Another possibility is the progress report. Through this report, you can check how many tickets you have sold and what the result has been so far. Read more about it here.
How do I gain insight into ticket sales?
When a ticket is selected via the built-in POS system, you immediately receive real-time information about the available tickets.
Another option is the progress report. This report allows you to track how many tickets you have sold and what the result has been so far. Read more here.
Can I automatically close events when they are sold out?
You determine how many tickets are available per ticket type. For example, you can create 100 VIP tickets, 300 early-bird tickets, and 600 regular tickets. Once a ticket type is sold out, you can choose whether it is automatically hidden or remains visible with the status ‘sold out’. Read more here.
Can I process refunds quickly?
Yes, guests always have the option to cancel their purchase. However, this does not automatically mean that the full amount will be refunded. This depends on the applicable return policy. Via the refund overview, you can easily determine whether the customer receives the full amount, a portion thereof, or no refund. The entire process is automated and easy to use.
Can I set VAT rates per ticket type?
Yes, you can set separate VAT rates for each ticket type, including combinations and extra products.
Can I hide events until sales start?
Yes, you determine the publication date and can keep events invisible until you are ready to start selling.
Can I split events into multiple days?
Can I manage multiple events at once?
Certainly. All events are clearly displayed in your dashboard. You can create and manage unlimited events, regular ticket sales, and ticket types, all from one central location. Read more about it here.
Frequently asked questions
E-commerce POS system
How can I gain insight into revenue from online orders separately from my total revenue?
Within the Jimani POS system, online orders are automatically registered as a separate sales channel. This allows you to easily distinguish between revenue from online orders, point-of-sale transactions, QR orders, or self-service kiosks.
In the dashboard and reports, you can view this data separately. For example, you can see how much revenue was generated through online orders and how this compares to your total revenue.
Because all orders are processed within the same Jimani platform, the data is updated in real time. This ensures you always have a clear and up-to-date overview of your online revenue and can better analyze the performance of your e-commerce activities. Read more here.
Can I set minimum order amounts per order?
Yes, within the Jimani E-commerce system, you can set minimum order amounts. This means that a customer can only place an order once the total order amount reaches a certain minimum.
This setting is particularly useful for delivery orders, where you might want to apply a minimum order amount to ensure delivery costs remain profitable. When a customer places an order that is below the minimum amount, the system will indicate that the order amount must be increased before the order can be completed.
Minimum order amounts are automatically applied in the online ordering environment, ensuring customers can immediately see when they have reached the minimum order amount. This keeps the ordering process clear and transparent for both the customer and the business owner. Read more here.
How are online cancellations processed in my administration?
When an online order is canceled, this change is automatically processed within the Jimani POS system. The canceled order remains visible in the system but is clearly marked as canceled, ensuring you always maintain a complete overview of all orders.
The administration is automatically updated accordingly. Any payments, refunds, or adjustments are correctly registered within the same order. This ensures your financial administration remains accurate and prevents the need for manual corrections.
Additionally, canceled orders remain visible in reports, providing insight into the number of cancellations and the flow of online orders. This allows for better analysis of your ordering process.
How are extra options such as sauces or toppings processed in my POS system?
Within the Jimani POS system, you can easily link extra options such as sauces, toppings, or other add-ons to a product. When a customer places an order via the POS, QR code, webshop, or kiosk, these options can be selected directly.
The selected options are automatically added to the order and clearly displayed on the receipt, order printer, or kitchen display screen (KDS). This allows the kitchen staff to immediately see which extras belong to the product, such as additional sauces, toppings, or other modifications.
In addition, the selected options are automatically included in the total price of the order and registered in the POS system. This keeps orders organized and ensures that all extras are correctly processed in the administration and reporting. Read more here.
How is inventory automatically blocked when a product is out of stock?
Within the Jimani POS system, you can link products to inventory management. When a product is no longer available, the system can automatically apply a block so the item can no longer be ordered temporarily.
As soon as a product is sold out, it is automatically blocked for new orders in the online ordering environment, kiosks, and the POS screen. This prevents customers from selecting the product and ensures that the kitchen does not receive orders for items that are no longer in stock.
You can also manually block products temporarily through the POS or management system. For example, when an ingredient is out of stock or a product is temporarily unavailable. This way you always maintain full control over your menu and product availability. Read more here.
How do I ensure my kitchen does not become overloaded during peak hours?
Within the Jimani E-commerce system, you can use settings to better regulate the flow of orders during busy periods. For example, you can work with time slots, maximum order quantities per time block, or adjusted preparation times.
When a high volume of online orders is received, the system can automatically move new orders to a later time or temporarily limit them. This provides the kitchen with sufficient time to process existing orders and ensures the workload remains manageable.
Additionally, orders are clearly displayed on receipt printers or kitchen screens, allowing kitchen staff to see exactly which orders are in progress and which are yet to be prepared. This ensures the ordering process remains organized and efficient, even during peak hours. Read more here.
How do I prevent online orders from appearing twice in my point-of-sale system?
Within the Jimani platform, online orders are automatically linked directly to the central POS system. As a result, an order is registered only once and processed immediately in the same environment as your other orders.
When a customer orders via the webshop, QR code, self-service kiosk, or POS, for example, the order is automatically synchronized with the system. This eliminates the need for staff to manually re-enter orders, which prevents duplicate entries.
Furthermore, all orders are assigned an order number and are updated in the system in real time. This ensures you always maintain a clear overview of all incoming orders and prevents orders from being entered twice into the POS system.
Can I use separate settings for pickup and delivery?
Yes, within the Jimani E-commerce system, you can use separate settings for pickup and delivery orders. For example, you can set different time slots, delivery areas, minimum order amounts, or delivery fees.
When a customer places an order via the webshop, QR code, POS system, or ordering kiosk, they can choose between pickup or delivery. The system automatically processes this choice and ensures that the order is registered and handled correctly.
Additionally, you can see immediately for each order whether it is intended for pickup or delivery, allowing the kitchen and the service point to take this into account. This keeps orders organized and enables you to manage the ordering process efficiently within your business. Read more here.
How are online orders automatically forwarded to my kitchen?
When a customer places an order via the Jimani POS system, a QR code, or an ordering kiosk, for example, this order is automatically registered in the central Jimani platform. From there, the order is immediately forwarded to the kitchen or the correct distribution point.
Depending on the system settings, the order can be automatically printed on the correct receipt printer or displayed on a Kitchen Display System (KDS). You can configure per product or category where the order should appear, such as in the kitchen, at the bar, or at the pickup point.
Because everything operates within the same Jimani platform, the system knows exactly where each order needs to go. As a result, orders are processed without manual entry, ensuring the ordering process remains fast, clear, and error-free. Read more here.
What is the minimum recommended hardware for a complete POS setup?
For a complete E-commerce POS setup, a POS screen, receipt printer, and payment terminal are recommended as a minimum. With this basic equipment, you can process orders, accept payments, and forward orders directly to the kitchen or pickup point.
Because the Jimani E-commerce system is fully integrated with the POS, online orders, pickup orders, and payments are automatically processed within the same central platform. This provides you with real-time insight into orders, payments, and revenue at all times.
Depending on your business’s workflow, you can further expand the setup with additional hardware such as self-service kiosks, handheld terminals, or extra POS screens. This is particularly useful for establishments such as kebab shops, snack bars, cafeterias, takeaway restaurants, sandwich shops, pizzerias, and sushi restaurants where many takeaway or online orders are processed. Read more here.
Can I use buzzers/pagers?
Yes, within the Jimani E-commerce system, you can use buzzers or pagers to inform customers when their order is ready. This is particularly useful for businesses such as kebab shops, snack bars, cafeterias, takeaway restaurants, sandwich shops, pizzerias, and sushi restaurants where customers collect their orders themselves.
When an order is received via the cash register, webshop, kiosk, or QR code, it is automatically forwarded to the kitchen or the collection point. As soon as the order is ready, a buzzer or pager can be activated so that the customer receives a signal to collect their order.
This keeps the collection process organized, reduces waiting times at the counter, and allows staff to issue orders more quickly and efficiently. All orders and payments remain automatically linked to the central Jimani POS system.
Can I link multiple self-service kiosks to a single system?
Yes, within the Jimani POS system, you can link multiple self-service kiosks to one central system. This allows customers to place orders via a kiosk at various locations within your establishment, while all orders are automatically processed in the same POS system.
Orders placed via a self-service kiosk are directly linked to the Jimani platform and automatically forwarded to the kitchen, the pickup point, or the correct receipt printer. This ensures that all orders, payments, and reports remain organized within a single system.
By using multiple kiosks, you can easily create additional ordering points, which reduces waiting times and makes the ordering process faster and more efficient for customers. Read more here.
Can I use kiosks or self-service terminals?
Yes, within the Jimani E-commerce system, you can utilize kiosks or self-service terminals. These allow customers to place their own orders and pay immediately via a touchscreen, for example at the entrance or at a pickup point.
Orders placed via a kiosk are automatically linked to the central Jimani POS system. As a result, they appear immediately in the register and are automatically forwarded to the kitchen, the distribution point, or the correct receipt printer.
Because kiosks are part of the same Jimani platform, all orders, payments, and reports remain organized within a single system. This helps to reduce waiting times, speed up the ordering process, and deploy staff more efficiently. Read more here.
Can I use handheld terminals?
Yes, within the Jimani POS system you can use handheld terminals to take orders and process payments in different areas of your business. For example, employees can take orders at the table, at pickup counters, or at other locations within your venue.
All orders entered through a handheld terminal are automatically connected to the central Jimani platform. This means orders instantly appear in the POS system and are automatically sent to the kitchen, the correct receipt printer, or the appropriate kitchen display system (KDS).
In addition, handheld terminals can also be used for tap-to-pay payments. This allows staff to complete transactions quickly and flexibly, while all orders, payments, and reports are automatically recorded in the same system. Read more here.
How do kitchen displays handle orders from different sales channels?
When an order is placed through the POS system, a handheld, a QR code or a kiosk, it is sent digitally to the appropriate kitchen screen. The kitchen receives the order there for preparation.
This gives kitchen staff a digital workflow for orders arriving through these different channels. They can then update the order status on the display, helping service staff follow its progress until it is ready to serve.
Can I also use my PIN terminal as a handheld terminal?
Yes, a handheld terminal can also be used as a payment terminal via tap-to-pay. In this case, the payment is processed directly through the device.
It is important to note that with this solution, a physical payment card cannot be inserted and a receipt cannot be printed directly. If a guest wishes to pay with a physical card, the Mollie A920 Pro, for example, can be used. This terminal supports card payments and also features a built-in receipt printer for printing proof of payment.
If a guest requires a receipt or invoice, it can also be easily sent via email with the touch of a button. Read more here.
How do I gain insight into customer data from online orders?
Within the Jimani E-commerce system, customer data is automatically saved with every online order. When a customer places an order via the webshop, QR code, or ordering page, details such as name, contact information, and order history are linked to the customer profile.
You can easily view this data within the POS system. This allows you to see immediately which orders a customer has previously placed, which products are frequently ordered, and how often a customer returns. This provides you with valuable insights into your customers’ purchasing behavior.
In addition, all orders, payments, and customer data remain centrally stored within the Jimani platform. This enables you to easily view reports and better respond to returning customers, popular products, and the optimization of your online sales. Read more here.
Can I use multiple receipt printers?
Yes, within the Jimani POS system you can easily use multiple receipt printers. You can configure which printer receives an order per product, category, or sales point.
This allows orders to be automatically printed in the correct location, for example in the kitchen, at the bar, or at the pickup counter. As soon as an order is placed via the POS, webshop, QR code, or kiosk, it is immediately sent to the appropriate receipt printer.
Because everything runs within the same Jimani platform, the system always knows exactly where each order should go. This ensures a clear workflow and helps prevent errors or delays when processing orders.
Can I switch from the POS screen to the order or reservation screen?
Yes, within Jimani you can switch directly from the POS screen to different screens, such as the order screen, POS interface, or reservation screen. This allows staff to easily switch between different tasks without needing to open a separate system.
Because the POS is part of the same Jimani platform, orders, customer data, and payments are automatically connected. For example, you can view an online order on the order screen, adjust it via the POS, or process it directly for pickup or delivery.
If an order has already been paid online, the payment is automatically linked to the order in the system. This keeps the administration clear and ensures that the customer always receives one clear receipt that includes all orders and payments.
In addition, with just one click you can email a receipt to the customer or send an invoice with payment, for example for larger orders or business customers.
What are the costs for self-service kiosks, POS screens, and other hardware for the E-commerce module?
The costs for hardware depend on the devices required for your business, such as POS screens, self-service kiosks, receipt printers, payment terminals, or handheld terminals. This hardware can be easily ordered via the Jimani webshop, ensuring all devices are directly compatible with the Jimani platform.
The Jimani E-commerce system (the online webshop) has no monthly fee and is linked to your POS system. It lets you manage online orders, payments and products in one central environment. When you start, you pay a one-off onboarding fee of €279.
If you want to use multiple registers, you pay €15 per month per additional register. In addition, a fixed list of extra features costs €5 to €29 per month, such as a kitchen display (KDS) or a handheld (each €5 per month per device). All prices exclude VAT.
This allows you to flexibly expand your E-commerce setup with the hardware and functionalities that best suit your restaurant, snack bar, pizzeria, or takeaway business. Read more about rates here.
How does the POS switch between counter sales, online orders, and self-service kiosks?
Within the Jimani e-commerce system, all sales channels are automatically processed within one central POS system. Orders coming from counter sales, online ordering, or self-service kiosks are immediately registered in the same system.
The POS automatically recognizes which sales channel the order comes from and processes it accordingly. For example, online orders are automatically sent to the kitchen or the correct pickup point, while counter sales are entered directly through the POS screen.
Because all sales channels operate within the same Jimani platform, orders, payments, and reports remain fully synchronized. This ensures you always have a complete overview of all orders, whether they were placed at the counter, through the webshop, or via a self-service kiosk. Read more here
Can I combine my e-commerce orders with my point-of-sale applications?
When you have multiple locations, you can easily switch between sites via the main dashboard. From this central environment, you can view all data per location, such as orders, payments, and reports.
The POS system works the same way at every location and can easily be expanded with additional registers, hardware, and functionalities. This allows the system to grow flexibly as your business expands to multiple locations. Read more here
Can I automatically forward kiosk orders to the kitchen?
Yes, kiosk orders are automatically forwarded to the kitchen via the Jimani POS system. As soon as a guest places an order via the kiosk, it is immediately registered in the POS and forwarded to the correct receipt printer or kitchen display.
This ensures that the kitchen can see the order immediately and begin preparation. Whether it concerns a restaurant, hotel, snack bar, pizzeria, lunchroom, or room service, all kiosk orders are processed automatically without the need for staff to enter them manually. Read more here.
Can I connect multiple kiosks to a single point of sale?
Yes, within the Jimani POS system, you can connect multiple kiosks to one central point of sale. Each kiosk is directly linked to the Jimani platform, ensuring that orders are automatically registered in the same system.
This allows for the use of multiple ordering points within, for example, a restaurant, hotel, snack bar, pizzeria, lunchroom, or room service. All orders are consolidated into a single system and automatically forwarded to the correct printer or kitchen display, ensuring you always maintain an overview of all orders. Read more here.
How are kiosk orders processed in my POS system?
When a guest places an order via a kiosk, it is automatically forwarded to the Jimani POS system. The order is immediately registered in the POS and linked to the correct order, ensuring it is instantly visible to staff.
This process is consistent across various types of hospitality businesses, such as restaurants, hotels, snack bars, pizzerias, lunchrooms, or room service. Orders are automatically sent to the appropriate receipt printer or kitchen display, allowing the kitchen to begin preparation immediately without the need for manual entry by staff. Read more here
How are QR payments automatically registered?
When a guest places an order and pays via a QR code, the payment is automatically processed within the Jimani POS system. The payment is directly linked to the corresponding order, ensuring the system knows exactly which order has been settled.
Because QR payments are part of the same Jimani platform, all transactions are automatically added to the daily turnover and administration. This eliminates the need to manually register payments and ensures your financial overview remains up to date.
How are QR orders linked to my POS system?
QR orders are automatically linked to the Jimani POS system. When a guest places an order via a QR code, it is immediately registered in the POS.
The order is then automatically forwarded to the correct printer or kitchen display. This ensures that QR orders appear directly in the same system as other orders, allowing everything to be processed centrally. Read more here
How scalable is the POS system when expanding to multiple locations?
The Jimani POS system is designed to easily grow with your business. When you open multiple branches, you can add extra registers per location while everything continues to operate within the same platform.
This allows you to manage orders, payments, and reports per branch, while maintaining insight into the overall performance of your business from one central environment. Read more here.
Can I expand the POS system to include multiple registers?
Yes, within the Jimani E-commerce system you can easily add multiple registers or points of sale. The first register is free; each additional register costs €15 per month.
The E-commerce system (the online webshop) has no monthly fee and is directly linked to your POS system. As a result, online orders, payments and product data are automatically synchronised with your register.
You can also expand the system with extra features. A fixed list of extra features costs €5 to €29 per month, such as a kitchen display (€5 per screen). Organisations with multiple locations manage all sites centrally within Jimani. All prices exclude VAT.
When you add extra points of sale or hardware, all orders, payments, and reports remain automatically synchronized within the same central Jimani platform. This ensures you always maintain a complete overview of your online and offline sales. Read more here
Can I install this myself?
Yes, the Jimani POS system is designed so that you can easily install it yourself. You do not need a technician or technical knowledge. You simply plug in the devices, connect them to the internet, and follow the steps in the system.
Your POS system will be ready for use within minutes. Because all hardware works directly with the Jimani platform, you can start quickly without installation costs or complicated configurations.
Make sure there is a stable internet connection at the location. Read more here
Can I switch to orders via the cash register?
Yes, within Jimani you can easily switch to the order screen via the cash register. This allows employees to enter orders directly when a guest orders at the counter, as well as when an online order needs to be manually adjusted or added. Consider, for example, adjusting an online order or entering a telephone order.
Because the cash register is part of the same Jimani platform, all orders are automatically linked to the correct point of sale and forwarded directly to the kitchen or the appropriate distribution point. This ensures that all orders remain organized within one central system.
This is ideal for businesses such as snack bars, pizzerias, grill rooms, takeaway restaurants, sandwich shops, and other catering establishments that work with various ordering channels.
Online orders, kiosk orders, QR orders, and counter sales are all processed within the same cash register. This allows you to see in real time which orders have been placed, which are still in preparation, and which have already been picked up or delivered.
In addition, with the touch of a button, you can email a receipt to the customer or send an invoice with a payment link, for example for larger orders or business clients.
What makes the Jimani POS system unique?
The Jimani POS system is part of a single integrated platform where reservations, orders, payments, and customer data converge. This means you do not work with different systems or external integrations, but with one central environment where all data is immediately available.
Within the system, you can easily switch between the reservation overview, the floor plan, and the point of sale. When a guest arrives, you can check them in directly via the reservation screen and take orders from the same environment. Orders are automatically linked to the correct table and guest, ensuring all transactions are clearly registered on a single bill. For example, if a deposit has already been made during the reservation, it is automatically deducted from the total bill.
Additionally, with the touch of a button, you can email a full receipt to the guest or send an invoice with a payment link, for instance, for group reservations or events. This ensures that the entire administration is managed directly from the same system.
For businesses that also wish to process online orders, Jimani offers an integrated webshop. This is ideal for snack bars, pizzerias, grill rooms, takeaway restaurants, and sandwich shops that want to receive online orders for pickup or delivery. All online orders are automatically linked to the POS system and processed within the same administration.
All hardware, such as POS screens, kiosks, kitchen displays, payment terminals, receipt printers, and handheld terminals, is linked directly to the Jimani platform. As a result, orders are automatically connected to, for example, a QR code, customer account, or table and reservation number, providing you with real-time insight into your sales and guest data. Read more here
Frequently asked questions
E-commerce platform
How do I see which products are popular?
There are 2 ways to track sales and filter the popular products.
The first way is via the dashboard, where you will find a complete overview of all sales per time. Via the financial reporting, you can see which products are selling well or not per product or category.
Via the “Financial overview” you can immediately view the orders and follow the entire process.
Can I view the order history per customer?
Certainly, you can easily search by customer details to find the order history.
Because Jimani is a reservation platform for all forms of reservations, rentals, orders, and bookings, you can view much more than just order history. You can even zoom out to customer group or customer composition. With this data, you gain insight into the order and booking patterns of families with children, specific booked accommodations, and even which customer group orders the most pizzas. Read more about it here.
Does the webshop module also have a built-in cash register?
Yes, the Jimani webshop module is not just a widget that you place on your website. There is a complete cash register system behind it, where you can easily process all orders via your laptop, iPad, or touchscreen. Connect your cash register system with a receipt printer, a payment terminal, and a cash drawer, and you’re all set.
Click here for more information about external products
Can I track my sales statistics in real time?
Yes, you can track your sales statistics in real time with charts and reports in the dashboard. Alternatively, the financial report allows you to see which products are selling well, or not, per product or category.
You can view the orders directly via the “Financial overview” and follow the entire process.
Can I place an order kiosk in my business?
Yes, and it’s easier than you think. All you have to do is order a kiosk through our webshop in combination with a payment terminal. When you receive it, you can start it up and log in yourself. Then, choose which widget should be displayed on the kiosk and you can start selling. Read more about it in this blog.
Can I add table numbers to orders?
Does the customer have the option to dine in, in addition to picking up or having the order delivered? If so, provide the table number via the cash register or kiosk. When a table number is linked, the order can be served immediately, and more information is stored, such as spending patterns per table or customer compositions.
Will the customer receive an order confirmation?
Yes, but only when this is possible.
When the customer places an order via the widget, they are required to provide their email address. The customer will then receive an order confirmation and invoice at this address.
When the guest places an order via the built-in cash register or via the Kiosk, the customer is not required to leave any details, but the receipt is simply printed via the receipt printer. Read more about it here.
Can I work in the kitchen and bar without printing receipts?
Yes, there are several solutions that allow you to work paperless.
The order processing menu is always in real-time, so when the kitchen also has access to, for example, an iPad, the kitchen can immediately change the order status to “Dish in preparation” and “Dish ready.”
Another option is to use kitchen displays. These work essentially the same as an iPad, only this is displayed in a much clearer way. This is especially useful for larger quantities of orders and a large kitchen. Read more about it here.
Can I manage multiple branches or locations in one system?
Yes, you can manage unlimited locations, from restaurants to hotels, from one central Jimani account. This ensures clarity and efficiency. Read more about it here.
Which online payment methods are supported?
Jimani partners with Mollie, one of Europe’s leading payment solutions providers. Mollie provides a reliable and secure payment environment that supports all standard payment solutions per country, such as credit cards, iDeal, and PayPal. View the solutions and prices via this link.
Can I print receipts in the kitchen and at the bar?
Certainly, if you have multiple receipt printers connected, you can choose where to print the receipt for each product. This is useful when, for example, drinks are served at the bar and menus in the kitchen. Indicate where the receipt should be printed for each product and ensure a smooth ordering process. Read more here.
Can I manage multiple webshops in one account?
Yes, there are 2 possibilities:
- If you have different businesses, you can choose to create multiple accounts. Because you are linked to all of them as a user, you can switch between accounts with 1 click and you have everything clearly visible.
- If you manage different points of sale within, for example, a holiday park, you can run everything through 1 account. The widgets and POS system are so adaptable that you can show certain products per zone. So show the pizzas in the pizzeria and coffee with pastries on the terrace. Read more about it here.
Can I set different VAT rates per product?
Yes, you can set different VAT rates per product to comply with tax regulations (e.g. 9% for food and 21% for alcohol). Read more here.
Do I also have a delivery or takeaway option?
Do I also have a delivery or takeaway option?
Yes, the Jimani webshop module has 3 options:
- “Eat here”
- Takeaway
- Delivery
You can set whether this is active or not per widget or sales zone. If you also offer delivery, you can even set special delivery times that may differ from the standard opening hours.
When delivery is active, you can simply add delivery costs, a minimum order value, and free delivery costs from a certain spend. Read more about it here.
What does an ordering process look like?
When an order is received as an online order, it immediately appears in the overview. During the reservation process, the guest can indicate the desired time for the order, so the order will be displayed in the correct time slot.
Via the order overview, you can change the status to “In preparation,” and when the product is ready, the status can be changed to “Ready.” Only when the entire order is marked as ready will the order be moved to the correct option for the guest: “Pick up,” “Delivery,” or “Eat here.” Once the order has been picked up, served, or delivered, the order can be moved to completed and will be removed from the order overview. Read more about it here.
Can I have inventory management tracked automatically?
Yes, each product can be linked to a supplier, purchase prices, and inventory. You can also choose not to link products to inventory. This is especially useful for items that are standardly in stock, such as lettuce or perhaps bottles of cola.
When inventory tracking is active and the stock is depleted, you can choose to display the products in the widget or at the checkout as “sold out,” or you can choose not to display these products at all.
Can I sell digital products through Jimani?
No, Jimani specializes in a webshop platform for the food sector. This means that our focus is primarily on selling food and beverages in various advanced ways. Digital products are therefore not included. Read more about setting up an e-commerce platform in this blog
Can I temporarily disable products?
Certainly, with 1 click of the button you can disable any product. This can be useful when you suddenly notice something is out of stock. Set the product to out of stock and the product is immediately no longer visible, or no longer available for order.
Can I make my webshop multilingual?
Yes. With the Extra languages extension, Jimani translates your products, categories, supplements and labels. Jimani works in 13 languages: Dutch, English, Danish, German, Greek, Spanish, Finnish, French, Italian, Norwegian, Polish, Portuguese and Swedish. A language only becomes visible once everything in it is translated; you choose which languages your guests see (at most five at a time).
Is it possible to sell products with special options or extra ingredients?
Certainly, you have up to 3 full option layers per product and the ability to offer related products and menus. The options are very easy to use and ensure that the product can be fully customized.
Example for a sandwich shop:
- Healthy sandwich
Option level 1: White bread / brown bread
Option level 2: Extra cheese (+ €0.25), extra mayonnaise (+ €0.25), etc.
Option level 3: Without cheese, Without mayonnaise, etc.
Example for a snack bar:
You can choose to add a small fries, a medium fries and a large fries separately, or you can choose to do it as follows:
- Fries
Option level 1: Small, Medium (+ €1.00), Large (+ €1.25)
Option level 2: mayonnaise (+ €0.25), curry (+ €0.25), Ketchup (+ €0.25) etc.
In the event that you want to sell a menu, for example, you can display it as follows:
- Fries
Option level 1: Small, Medium (+ €1.00), Large (+ €1.25)
Option level 2: mayonnaise (+ €0.25), curry (+ €0.25), Ketchup (+ €0.25) etc.
Related products: Kroket (+ €1.25), frikandel (+ €1.25) etc.
You can maximize the number of related products to choose to 1 if desired and offer the related product at a lower price. Read more here.
Can I categorize and group products?
Yes, you can add each product to one or more categories. You can actively place these categories per widget or sales zone. Read more here.
Can I offer variants, such as different sizes or choices for my products?
Certainly, you have up to 3 full option layers per product and the ability to offer related products and menus. The options are very easy to use and ensure that the product can be fully assembled.
Example for a sandwich shop:
- Healthy sandwich
Option level 1: White bread / brown bread
Option level 2: Extra cheese (+ €0.25), extra mayonnaise (+ €0.25), etc.
Option level 3: Without cheese, Without mayonnaise, etc.
Example for a snack bar:
You can choose to add a small fries, a medium fries and a large fries separately, or you can choose to do it as follows:
- Fries
Option level 1: Small, Medium (+ €1.00), Large (+ €1.25)
Option level 2: mayonnaise (+ €0.25), curry (+ €0.25), Ketchup (+ €0.25) etc.
In the event that you want to sell a menu, for example, you can display it as follows:
- Fries
Option level 1: Small, Medium (+ €1.00), Large (+ €1.25)
Option level 2: mayonnaise (+ €0.25), curry (+ €0.25), Ketchup (+ €0.25) etc.
Related products: Kroket (+ €1.25), frikandel (+ €1.25) etc.
You can maximize the number of related products to be selected to 1 piece if desired and offer the related product at a lower price.
How can I quickly and easily place my webshop on my own website?
Via settings à Widget installation you can create unlimited widgets. You choose webshop and indicate which product categories you want to show. When you save this, you will receive a “Widget code”. You can place this widget code on any part of the website and from that moment on the widget is live and orders can be placed.
Frequently asked questions
Finance, Sales & Reporting
Which online payment methods are supported for deposits and reservations?
What customer information and preferences can I view for a reservation?
With each reservation, you will immediately see the name, full contact details (phone and email), and any special requests (e.g., allergies or preferred seating) that the guest has provided. This data is stored in a customer profile for future personalization.
When you open the reservation, you will immediately see how often these guest(s) have visited, what their previous experience was like, and you will have access to their previous orders and spending patterns.
How can I sell additional products, packages, or menus during the reservation process?
How can I sell additional products, packages, or menus during the reservation process?
With Jimani, you can add deposits per reservation type.
For example, for a special occasion such as a Christmas dinner, you can charge a deposit per person, such as €20.00 for adults and €10.00 for children, so you can be sure that you will not have any cancellations or no-shows and that you can purchase accordingly. You create a “Price per person” product and add it to each desired reservation type.
If you want to be able to sell extras as an option, you can create a product via “Extra products” and offer it during the reservation of that reservation type. Think of a wine package, a birthday surprise, or a decorated chair at a children’s party.
With Jimani, you have the option, in addition to adding products, to also add combination reservations. With a combination reservation, you can reserve activities or ticket sales while booking a table. Read more about it here.
Does Jimani Online offer the option to request deposits or full payments upon reservation?
With Jimani, you can add deposits per reservation type.
For example, for a special occasion such as a Christmas dinner, you can charge a deposit per person, such as €20.00 for adults and €10.00 for children, so you can be sure that you will not have any cancellations or no-shows and that you can purchase accordingly. You create a “Price per person” product and add it to each desired reservation type.
If you want to be able to sell extras as an option, you can create a product via “Extra products” and offer it during the reservation of that reservation type. Think of a wine package, a birthday surprise, or a decorated chair at a children’s party.
With Jimani, you have the option, in addition to adding products, to also add combination reservations. With a combination reservation, you can reserve activities or ticket sales while booking a table.
Frequently asked questions
Guest Experience & Communication
Can I automatically send customers a survey for feedback after their visit?
Certainly, you can send a special survey per reservation type that you can really benefit from. This allows you to create an unlimited number of surveys for each type of ticket. You can customize the questions to the ticket type so that you get really good feedback.
You set how many hours after departure the survey is sent (under Sending times); a fixed time of day is not possible. This requires the Survey extension (€5 per month, excl. VAT).
Is the reservation system suitable for international guests (multiple currencies and languages)?
Yes. Jimani works in 13 languages: Dutch, English, Danish, German, Greek, Spanish, Finnish, French, Italian, Norwegian, Polish, Portuguese and Swedish. You choose which languages your guests see (at most five at a time).
How do I know if children, babies, or animals will be accompanying the guests?
You can allow the guest to pre-select the number of adults, children, and babies when making the reservation. You can also easily add a high chair as an option to the reservation, so the guest can choose it themselves, or indicate other wishes.
Can guests indicate special dietary requirements, allergies, or table preferences?
Yes, within Jimani you can create an unlimited number of fields that you link to a reservation type. This allows you to immediately request specific information during the reservation process.
Tip: For example, when you offer a reservation type such as a birthday dinner or children’s party, you can immediately use fields to ask for the name and age of the birthday person, so that you can prepare something if necessary.
This information is displayed in the reservation overview, so that it is always available to the service and kitchen staff.
How can I significantly reduce no-shows?
You can significantly reduce no-shows by utilizing two effective features: automatic reminders and the option for mandatory deposits. This combination ensures greater guest engagement, resulting in a lower dropout rate and more stable revenue. Read more here.
Frequently asked questions
Free POS system
Is the POS system really free?
Yes. Jimani's POS system is free to use: you pay €0 per month for the first POS, with no subscription and no licence fees.
At the start you pay a one-off €279 onboarding fee (excl. VAT). With it, we activate your account, set up your POS and help you get going with the most important settings.
You only pay monthly if you switch on extra POS terminals or paid features: an extra POS costs €15, a handheld or kitchen screen €5, and other paid features €5 to €29 (excl. VAT).
Are there hidden costs or commissions?
No. You pay no monthly subscription, no hidden costs and no commission on your sales. You are also not tied into a compulsory contract for using the POS.
At the start you pay a one-off €279 onboarding fee. Extra POS terminals and paid features (€5 to €29 per month) are only charged if you switch them on. Additional hardware, such as a POS screen, receipt printer, card terminal, cash drawer or barcode scanner, is optional and you only pay for it if you choose it.
Why do I pay an onboarding fee?
We want every business owner to have access to a good POS system, without a fixed monthly subscription or commission on sales. That is why we make the POS software available for free.
You only pay once, for the onboarding. During onboarding we make sure your POS is set up properly and delivered ready to use. Among other things, we help with creating products, setting prices and VAT rates, connecting the receipt printer and checking the most important settings.
If you like, you also get a short explanation of how the POS works. That way you can be sure everything is right from day one and you can take payments professionally straight away.
What is not included in the free plan?
Can I accept card payments?
Yes. Card payments go through your own Mollie account. You can choose from two options:
- Without a subscription — no fixed costs; you pay 1.5% per transaction.
- Card payment subscription (€20 per month per card device, Tap to Pay counts, at least one device) — lower transaction costs: €0.06 + 0.2% per transaction, often already cheaper from around €2,000 in card sales per month.
Do I need a POS screen?
No. A POS screen is not required. Jimani works through an Android app and can be used on a professional POS screen, an Android tablet or an Android phone.
If you want to work professionally and comfortably at the counter, a POS screen is often the best choice. If you want an easy start, you can also simply begin with a tablet or phone.
You also get access to an online management environment that you can open from any computer or laptop.
What if I want to expand later?
No problem. You can easily expand Jimani later with extra modules, without switching to another system.
Think of online orders, table reservations, ticket sales, activities/rentals or webshop features. You start with the free POS and later switch on only the parts you really need.
Can I also use the POS on my phone?
Yes. The Jimani Kassa app is available free for Android and works on almost any Android device. So you can use the POS on a phone, a tablet or a professional POS screen.
That is handy if you want a flexible start without buying expensive hardware straight away. For daily use at the counter a tablet or POS screen is often more comfortable, but technically you can also sell and take payment from your phone.
What is the difference between a laptop and a POS screen?
The Jimani Kassa app is made specifically for daily use at the POS. The app is clear, fast and shows only the features you need while taking payment.
On your computer or laptop you mainly use the management environment. There you handle the settings behind the scenes, such as products, categories, prices, VAT rates, stock, reports, users and general POS system settings.
That way you work on the shop floor with a fast and simple POS, while on your laptop or computer you can calmly manage all the administration and settings.
Why do I pay €279 once?
We want to keep the POS system free, with no monthly subscription or commission on sales. That is why you only pay a one-off €279 onboarding fee (excl. VAT) at the start, for activation, setup and onboarding. We help you with the basic settings, products, categories, VAT, payments and connecting your receipt printer. That way you do not start with an empty system, but with a POS that is ready to use.
Frequently asked questions
Hardware & Management
Can I manage multiple locations?
Yes, within the Jimani system, you can easily manage multiple locations from one central platform. This allows you to clearly manage appointments, treatments, sales, and customer data for various locations within the same environment.
Through the dashboard, you can gain insight into appointments, revenue, and performance for each location. This makes it easy to see how each site is performing and where adjustments may be necessary.
Additionally, you can use specific settings for each location, such as employees, opening hours, or available treatments. This allows you to maintain flexibility for each salon while all data is managed centrally within the Jimani platform.
Can I install this myself?
Yes, the Jimani POS system is designed so that you can easily install it yourself. You do not need a technician or technical knowledge. You simply plug in the devices, connect them to the internet, and follow the steps in the system.
Your POS system will be ready for use within minutes. Because all hardware works directly with the Jimani platform, you can start quickly without installation costs or complicated configurations.
Make sure there is a stable internet connection at the location. Read more.
Frequently asked questions
Hardware & System management
Can I use multiple payment terminals?
Yes, within the Jimani POS system, you can easily use multiple payment terminals. This is convenient when you have multiple points of sale or when employees need to process payments at different locations.
Each card terminal can be linked to a specific POS screen, sales point, or distribution point. This allows payments to be processed quickly and clearly, for example, for reservations, rental orders, or direct payments at the checkout.
All transactions are automatically registered in the central Jimani platform. This ensures you always maintain a clear overview of all payments, regardless of which terminal was used for the transaction. Read more.
Can I install this myself?
Yes, the Jimani POS system is designed so that you can easily install it yourself. You do not need a technician or technical knowledge. You simply plug in the devices, connect them to the internet, and follow the steps in the system.
Your POS system will be ready for use within minutes. Because all hardware works directly with the Jimani platform, you can start quickly without installation costs or complicated configurations.
Make sure there is a stable internet connection at the location. Read more.
What is the minimum recommended hardware for a complete POS setup?
For a basic point-of-sale setup within the Jimani rental & activities module, a POS screen, a payment terminal, and a receipt printer are recommended at minimum. With this equipment, you can register reservations, process rental orders, and handle payments directly through the Jimani POS system.
The POS screen serves as the central hub where employees open reservations, manage rental orders, and process transactions. The payment terminal allows for the acceptance of debit cards, credit cards, or contactless payment methods. A receipt printer ensures that customers immediately receive a receipt or confirmation of their booking or rental transaction. Modern POS systems combine this hardware to process transactions quickly and efficiently.
Depending on how you wish to organize your activities or rental process, you can expand the system with additional hardware such as scanners, distribution screens, kiosks, or extra POS screens. This allows you to easily adapt the system to the size and workflow of your organization. Read more.
Can I connect multiple kiosks to a single point of sale?
Yes, within the Jimani system, multiple kiosks can be linked to a single POS system. This allows customers to reserve activities or purchase products via a kiosk at various locations.
Furthermore, kiosks can be configured individually. This means that one kiosk can be used for booking activities or rentals, while another kiosk is used for selling products or additional services.
All kiosks are connected to the same Jimani platform. Consequently, bookings, orders, and payments are automatically recorded in the central POS and administration.
Since all transactions are processed in real-time, you maintain a clear overview of activities, rental orders, product sales, and payments within a single system. Read more.
How are kiosk orders processed in my POS system?
When a customer places a booking or order via a kiosk, it is automatically registered in the Jimani POS system. Through the kiosk, customers can, for example, reserve an activity or purchase products directly, without the intervention of an employee.
The reservation or order is automatically linked to the central Jimani platform. Payments made via the kiosk are processed immediately and linked to the corresponding activity, rental order, or purchase. This ensures that all transactions remain clearly stored in the administration.
Additionally, bookings or orders made via a kiosk can be opened directly in the POS system. This allows employees to easily see which activities have been booked or which products have been sold or issued, ensuring everything can be processed quickly and efficiently. Read more.
Can I use multiple QR scanning points?
Yes, within the Jimani system, you can use multiple QR scanning points. This allows QR codes to be scanned at various locations, such as at the distribution point, at the entrance of an activity, or when returning rented materials.
All scanning points are linked to the same Jimani platform. When a QR code is scanned, the corresponding reservation or rental agreement is opened immediately in the system.
This ensures that activities, rental orders, and payments remain clearly registered within one central administration, allowing the distribution and return process to proceed more quickly and efficiently. Read more.
What makes the Jimani POS system unique?
The Jimani POS system is part of a single integrated platform where reservations, orders, payments, and customer data converge. This means you do not work with different systems or external integrations, but with one central environment where all data is immediately available.
With the Jimani system, you can easily register additional sales alongside reservations and payments, such as restaurant orders, drinks, food, or other supplementary products and services. This allows you, for example, to add orders directly to the same bill during a visit, eliminating the need to work with multiple systems.
All hardware, including POS screens, kiosks, kitchen displays, payment terminals, receipt printers, and handheld terminals, is directly linked to the Jimani platform. As a result, orders are automatically associated with, for instance, a QR code, customer account, or table and reservation number, providing you with real-time insight into your sales and guest data. Read more.
Frequently asked questions
Hardware, Payments & Reports
Can I work with multiple payment terminals?
Yes, within the Jimani POS system, you can easily use multiple payment terminals. This allows staff to process payments at different points of sale simultaneously, for example at multiple cash registers or mobile points of sale during an event.
All payment terminals are linked to the same Jimani platform. As a result, payments are automatically recorded in the central administration and linked to the correct ticket sales.
This ensures that transactions are processed in real-time and that you always have a clear overview of all payments and revenue within the system. Read more.
Can I view revenue per event?
Yes, within the Jimani ticketing system, you can easily view the revenue per event. All ticket sales and associated payments are automatically linked to the specific event for which the ticket was sold.
In the dashboard and reports, you can then see how many tickets were sold per event and the corresponding revenue. This provides you with a clear overview of the performance of each event.
Since all sales are registered in real-time on the Jimani platform, you always have up-to-date insight into your revenue and ticket sales. This allows you to easily analyze which events are performing best.
How are payments recorded?
Within the Jimani ticketing system, all payments are automatically recorded in the point-of-sale system. When a ticket is sold via the cash register, online ticket sales, or a kiosk, the payment is immediately linked to the corresponding transaction.
The system automatically records the payment amount, the payment method, and the ticket sold. This ensures that all transactions remain clearly stored within the central Jimani platform.
In addition, payments are processed in real time within the administration and reports. This ensures you always have an up-to-date overview of revenue, tickets sold, and all associated payments.
How are refunds processed in my POS system?
When a ticket is refunded, the refund is automatically processed within the Jimani POS system. The original transaction remains visible in the records but is clearly marked as refunded.
The system automatically records the refunded amount and adjusts the administration accordingly. This ensures that your revenue figures and reports remain accurate and organized.
In addition, the available capacity is automatically updated when a ticket is refunded. This allows the released ticket to be made available for sale again.
How do I gain insight into customer data during ticket sales?
Within the Jimani ticketing system, customer data is automatically stored whenever someone purchases a ticket, for example via the point of sale or online. This allows you to automatically build an overview of visitors and their purchases.
In the system, you can easily view customer information such as name, contact details, purchased tickets, and previous visits. This provides insight into visitor behavior and assists in managing reservations, subscriptions, or returning guests.
All data is stored centrally within the Jimani platform. This allows you to see in a single overview which tickets have been sold, which customers have booked, and the associated transactions. This makes it easier to view reports and gain better insight into your ticket sales.
Can I switch from the POS to a reservation or ticket screen?
Yes, within the Jimani platform you can easily switch from the POS to the ticket screen, reservation screen, or the floor plan. This allows staff to quickly sell tickets, view reservations, or create new bookings without opening another system.
Because all functions are part of the same Jimani platform, ticket sales, reservations, and payments are automatically connected within one central environment. This keeps all transactions organized and directly visible in the POS system.
Through the floor plan, you can also easily manage locations, halls, or zones and immediately see which seats or time slots are available. Sold tickets are automatically registered and provided with a QR code, which can be scanned at the entrance for fast and controlled access. Read more.
Can I install this myself?
Yes, the Jimani ticketing system is designed so you can easily install it yourself. You do not need a technician or technical knowledge. Simply connect the devices, connect them to the internet, and follow the steps in the system.
Within a few minutes your POS is ready to use. Because all hardware is directly connected to the Jimani platform, you can get started quickly without installation costs or complicated configurations. This allows you to immediately begin selling and managing tickets.
Make sure there is a stable internet connection at the location. Read more.
What is the minimum recommended hardware for a complete POS setup?
For a basic ticketing setup, a minimum of a POS screen, receipt printer, and payment terminal is recommended. This equipment allows you to sell tickets, process payments, and register all transactions directly in the Jimani POS system.
Depending on the type of event or location, the setup can be expanded with additional hardware, such as scanning devices for ticket validation, extra POS screens, or handheld terminals. This enables faster ticket sales and more efficient event access for visitors.
As the ticketing system is fully integrated with the Jimani platform, ticket sales, payments, and access control are automatically synchronized. This ensures you always have real-time insight into tickets sold and the available capacity of your event. Read more.
Frequently asked questions
Hardware, installation & scalability
How are online orders automatically forwarded to my kitchen?
When a customer places an order via the Jimani POS system, a QR code, or an ordering kiosk, for example, this order is automatically registered in the central Jimani platform. From there, the order is immediately forwarded to the kitchen or the correct distribution point.
Depending on the system settings, the order can be automatically printed on the correct receipt printer or displayed on a Kitchen Display System (KDS). You can configure per product or category where the order should appear, such as in the kitchen, at the bar, or at the pickup point.
Because everything operates within the same Jimani platform, the system knows exactly where each order needs to go. As a result, orders are processed without manual entry, ensuring the ordering process remains fast, clear, and error-free. Read more here.
How scalable is the POS system when expanding to multiple locations?
The Jimani POS system is designed to easily grow with your business. When you open multiple branches, you can add extra registers per location while everything continues to operate within the same platform.
This allows you to manage orders, payments, and reports per branch, while maintaining insight into the overall performance of your business from one central environment. Read more here.
Can I expand the POS system to include multiple registers?
Yes, within the Jimani E-commerce system you can easily add multiple registers or points of sale. The first register is free; each additional register costs €15 per month.
The E-commerce system (the online webshop) has no monthly fee and is directly linked to your POS system. As a result, online orders, payments and product data are automatically synchronised with your register.
You can also expand the system with extra features. A fixed list of extra features costs €5 to €29 per month, such as a kitchen display (€5 per screen). Organisations with multiple locations manage all sites centrally within Jimani. All prices exclude VAT.
When you add extra points of sale or hardware, all orders, payments, and reports remain automatically synchronized within the same central Jimani platform. This ensures you always maintain a complete overview of your online and offline sales. Read more here
Can I install this myself?
Yes, the Jimani POS system is designed so that you can easily install it yourself. You do not need a technician or technical knowledge. You simply plug in the devices, connect them to the internet, and follow the steps in the system.
Your POS system will be ready for use within minutes. Because all hardware works directly with the Jimani platform, you can start quickly without installation costs or complicated configurations.
Make sure there is a stable internet connection at the location. Read more here
Frequently asked questions
Hospitality POS system
How does the POS system switch between different points of sale, such as the bar, terrace, and takeaway?
Within Jimani, you can easily switch between different zones, such as the bar, restaurant, terrace, or various rooms. The system is designed so that employees can quickly toggle between different sales zones within the same register.
Orders are automatically registered to the table and guest reservation, ensuring you always have insight into the orders. This allows you to easily manage revenue, orders, and workflows per zone within one central system. Read more here.
How does the Jimani POS system prevent errors during table transfers or staff handovers?
Within Jimani, orders are automatically linked to the correct table number and stored in the central system. This ensures that all outstanding orders and payments remain visible, even when a table is taken over by another staff member.
When a table is transferred or the service staff changes, all data remains linked to the same table. As soon as the next staff member logs in, they can immediately see which orders have already been placed and which are still pending. This maintains a clear overview and prevents misunderstandings or duplicate entries. Read more about it here.
How are table changes automatically processed in the POS system?
Within Jimani, you can easily move orders from one table to another. For example, when guests change tables, staff can immediately transfer the order to the correct table number. It is also possible to easily merge tables and orders.
You can manage all of this quickly and clearly within the floor plan. Here, you can move, merge, or adjust tables, ensuring that orders always remain automatically linked to the correct table. This allows you to maintain an overview of the establishment and prevents errors in administration or during checkout. Read more about it here.
What happens to ongoing transactions during an internet outage?
If the internet goes down, the Jimani POS keeps working. You check out with cash or “Other payment” (for example on a separate card terminal), the customer receipt is printed and the order is sent automatically as soon as the connection is back. Card payments via Mollie, Tap to Pay and gift cards only work again once there is internet.
In practice, however, this rarely occurs, as stable internet is now the standard for hospitality businesses in Europe. To prevent any potential interruptions, we always advise ensuring a reliable internet connection within your establishment.
If there is still no connection for a while, you can also look up today’s receipts of that register offline and print them again. No orders are lost.
Can I analyze the average spend per table?
Yes, within Jimani, all orders and payments are automatically linked to the table where they were placed. This allows you to easily gain insight into the revenue and spending per table.
This data is stored in the system, enabling you to analyze the average spend per table at a later time. This helps you gain better insight into guest behavior and allows you to optimize your service or restaurant layout if necessary. Read more about it here.
How are table occupancy and revenue linked in real time?
Within Jimani, table management and the POS system are directly connected. As soon as an order is placed via the cash register, a handheld device, QR code, or kiosk, it is automatically linked to the correct table.
This allows you to see in real time which tables are occupied, which orders are still open, and what the current revenue per table is. All orders and payments are processed directly within the same system, so you always have an up-to-date overview of your restaurant. Read more about it here.
What is the minimum hardware required for a complete hospitality setup?
For a basic hospitality setup, you need at least a POS screen, receipt printer, and a payment terminal to process orders and payments. Together, these devices form the core of the Jimani POS system and are directly linked to the central platform.
Depending on how you want to organize your business, you can easily expand the system with additional hardware such as kitchen display systems (KDS), handheld terminals, or self-service kiosks. These allow you to process orders even more efficiently and support various sales points within your establishment.
In addition, you can add QR codes so that guests can order and pay themselves via their smartphone. This allows you to flexibly adapt your hospitality setup to your restaurant’s workflow and the level of service you wish to provide. Read more about it here.
How do kitchen displays help kitchen staff track orders?
Kitchen displays let kitchen staff follow an order from arrival to serving. Instead of working only with a printed ticket, staff can update its status on the screen, for example to “in preparation”, “on hold” or “ready for service”.
Orders appear digitally on the appropriate kitchen screen. Keeping their progress visible helps the kitchen and service team coordinate their work and makes it clearer which orders still need attention.
Can I use multiple handheld terminals?
Yes, within Jimani you can use multiple handheld terminals simultaneously. This allows multiple staff members to take orders and process payments at different locations within your hospitality business.
Each handheld costs €5 per month. Card payments run through your own Mollie account, and you choose between two options. You order the card terminal in the Jimani webshop.
Option 1: Without a subscription
You pay no fixed costs, only 1.5% per transaction. You only pay when you actually process a payment, with no contract or obligations.
Option 2: Card payment subscription
You pay €20 per month per card terminal (Tap to Pay counts, at least one device) plus €0.06 + 0.2% per transaction. With many card payments, this works out cheaper. All prices exclude VAT.
This allows you to choose the option that best fits your business and the volume of transactions you expect to process. Read more about it here.
Can I also use my PIN terminal as a handheld terminal?
Yes, a handheld terminal can also be used as a payment terminal via tap-to-pay. In this case, the payment is processed directly through the device.
It is important to note that with this solution, a physical payment card cannot be inserted and a receipt cannot be printed directly. If a guest wishes to pay with a physical card, the Mollie A920 Pro, for example, can be used. This terminal supports card payments and also features a built-in receipt printer for printing proof of payment.
If a guest requires a receipt or invoice, it can also be easily sent via email with the touch of a button. Read more about it here.
How can I gain insight into customer data and reservation history?
Within Jimani, customer data is automatically stored in a central customer profile. For every reservation, you can immediately view the name, contact details, and any special requests provided by the guest.
When you open a reservation, you also gain insight into previous visits, reservation history, and orders. This allows you to easily review how often a guest has visited and which preferences or expenditures were recorded in the past. Read more about it here.
What are the costs for POS terminals, card machines, and other necessary hardware for my hospitality business?
The costs for hardware depend on the devices required for your hospitality business, such as POS screens, card machines, receipt printers, kiosks, or handheld terminals. This hardware can be easily ordered via the Jimani webshop, ensuring all devices are directly compatible with the Jimani platform.
The Jimani hospitality system itself has no monthly fee: the first register and the full reservation and POS system are free. When you start, you pay a one-off onboarding fee of €279.
If you want to use multiple registers, you pay €15 per month per additional register. In addition, a fixed list of extra features costs €5 to €29 per month, such as a kitchen display (KDS) or a handheld (each €5 per month per device). All prices exclude VAT.
Hardware such as handheld terminals, POS screens, kiosks, or receipt printers can be easily added as your business grows. This allows you to flexibly expand your POS system with the hardware and features you require.
How does the POS system switch between different sales zones, such as the bar, terrace, and takeaway?
Within Jimani, you can easily switch between various zones, such as the bar, restaurant, terrace, or different rooms. The system is designed so that employees can quickly toggle between different sales zones within the same POS terminal.
Orders are automatically registered to the table and guest reservation, ensuring you always have insight into the orders. This allows you to easily manage revenue, orders, and workflows per zone within one central system.
Can I combine multiple points of sale within a single POS system?
Yes, within Jimani you can combine multiple points of sale within a single POS system. For example, you can work with table service, QR orders, kiosks, and counter sales, while all transactions are automatically processed in the same register.
Because the system works with different points of sale, you can configure which sales environment is active for each POS screen. This ensures that each screen clearly displays which part of your business it is being used for.
This allows you to use one POS system for multiple concepts or departments within your business, such as a restaurant, pizzeria, ice cream parlor, snack bar, or other activities. All orders, payments, and reports are stored centrally, allowing you to manage everything easily and clearly in one system.
Can I automatically forward kiosk orders to the kitchen?
Yes, kiosk orders can be automatically forwarded to the kitchen. As soon as a guest places an order via the kiosk, it is immediately registered in the POS system and sent to the appropriate receipt printer or kitchen display screen.
This allows the kitchen to see incoming orders immediately, without staff having to enter them manually. This accelerates the ordering process and helps prevent communication errors between the POS and the kitchen. Read more about it here.
Can I connect multiple kiosks to a single POS system?
Yes, it is possible to link multiple kiosks to a single Jimani POS system. All kiosks operate within the same platform and automatically forward orders to the central point of sale.
This allows you to use multiple ordering points within your business, while all orders and payments are processed clearly in one system. This way, you can easily maintain insight into all transactions and revenue.
In addition, kiosks can be used for other applications. For example, guests can use a kiosk to make a table reservation, book an activity, or purchase tickets for an event. Consider a guest who reserves a table upon arrival, books a bowling lane or wellness activity, or buys tickets for an event. This makes the kiosk a versatile self-service point within your business.
How are kiosk orders linked to my point of sale system?
Kiosk orders are automatically linked to the Jimani POS system. When a guest places an order via a kiosk, it is immediately registered in the POS and processed within the same administration.
Because kiosks are part of the central Jimani platform, orders are automatically forwarded to the correct printer or kitchen display. This ensures that kiosk orders appear directly at the appropriate department, without the need for manual entry. Read more about it here.
Can I combine QR ordering with service via handhelds?
Yes, QR ordering can be easily combined with orders entered via handheld terminals. Both ordering options operate within the same Jimani platform and are automatically linked to the correct table or reservation.
This allows guests to order themselves via a QR code, while staff can simultaneously take orders using a handheld device. All orders are consolidated in the same system and automatically forwarded to the point of sale and the kitchen. Read more about it here.
How are QR payments processed in my POS system?
QR payments are automatically linked to the order and processed directly within the POS system. When a guest pays via the QR code, the payment is immediately registered to the correct table or order.
Since all transactions are processed through the same Jimani platform, QR payments are automatically added to your daily revenue and records. This ensures your POS system remains up to date without the need for manual entry. Read more about it here.
How are QR orders linked to the correct table?
QR orders are automatically linked to the correct table via a unique QR code. Each table is assigned its own code that is directly connected to the table number in the POS system.
When a guest scans the QR code and places an order, it is automatically registered to the correct table and forwarded to the POS system and kitchen. This allows the system to know exactly where the order originated and enables you to easily locate the orders. Read more here.
Can I use multiple receipt printers?
Yes, within Jimani, you can use an unlimited number of receipt printers within a single system. Orders are automatically sent to the correct printer, such as the kitchen, the bar, or the pickup point.
You can configure where the receipt should be printed for each product, category, and sales location. As soon as an order is placed, the system ensures it is automatically sent to the correct printer, so that each department immediately knows what needs to be prepared. Read more here
How scalable is the POS system when expanding to multiple locations?
When you have multiple locations, you can easily switch between sites via the main dashboard. From this central environment, you can view all data per location, such as orders, payments, and reports.
The POS system works the same way at every location and can easily be expanded with additional registers, hardware, and functionalities. This allows the system to grow flexibly as your business expands to multiple locations. Read more here.
Can I expand the POS system to include multiple registers?
Yes, it is possible to add multiple points of sale or registers within the Jimani POS system. The first register is free; each additional register costs €15 per month.
In addition, you can expand the system with extra hardware or features. A kitchen display (KDS) costs €5 per month per screen and a handheld €5 per month per device. The modules themselves have no monthly fee; a fixed list of extra features costs €5 to €29 per month. All prices exclude VAT.
New hardware such as POS screens, handheld terminals, or receipt printers can be easily ordered via the website and linked to the system. Once a new point of sale is configured, orders, payments, and reports are automatically synchronized within the same central environment.
Can I install this myself?
Yes, the Jimani POS system is designed so that you can easily install it yourself. You do not need a technician or technical knowledge. You simply plug in the devices, connect them to the internet, and follow the steps in the system.
Your POS system will be ready for use within minutes. Because all hardware works directly with the Jimani platform, you can start quickly without installation costs or complicated configurations.
Make sure there is a stable internet connection at the location. Read more about it here.
Can I switch to making reservations via the point of sale?
Yes, within Jimani you can switch directly from the point of sale to the reservation screen or the floor plan. This allows staff to easily view, adjust, or create new reservations without having to open a separate system.
Because the point of sale is part of the same Jimani platform, reservations are automatically linked to tables, customer data, and orders. When a guest arrives, you can check them in directly via the reservation overview in the POS and immediately take orders. These orders are automatically linked to the correct guest and table.
For example, if a deposit has already been paid with the reservation, it is automatically credited to the bill. This ensures the guest always has one clear invoice in which all orders and payments are processed.
Additionally, with the touch of a button, you can email a full receipt to the guest or send an invoice with a payment link, for instance, for group reservations or events. read more about it here.
What makes the Jimani POS system unique?
The Jimani POS system is part of a single integrated platform where reservations, orders, payments, and customer data converge. This means you do not work with different systems or external integrations, but with one central environment where all data is immediately available.
Within the system, you can easily switch between the reservation overview, the floor plan, and the POS. When a guest arrives, you can check them in directly via the reservation screen and take orders from the same environment. Orders are automatically linked to the correct table and guest, ensuring all transactions are clearly recorded on a single bill. For example, if a deposit has already been paid, it is automatically deducted from the total balance.
In addition, you can email a complete receipt to the guest or send an invoice with a payment link at the touch of a button, for instance for group reservations or events. This ensures that the entire administration is handled directly from the same system.
All hardware, such as POS screens, kiosks, kitchen displays, payment terminals, receipt printers, and handheld terminals, is linked directly to the Jimani platform. As a result, orders are automatically connected to, for example, a QR code, customer account, or table and reservation number, providing you with real-time insight into your sales and guest data. Read more about it here.
Frequently asked questions
Hospitality, Rental & Sales
Can I manage bike rentals and other rental services?
Can I manage table reservations for one or more restaurants at the park?
Can I register security deposits for rental products or accommodations?
Yes, within the Jimani system, you can register security deposits for rental products or accommodations. For example, when a guest uses a bicycle, sports equipment, or any other rental service, a security deposit can be automatically added to the reservation or rental order.r.
The security deposit is recorded in the POS (Point of Sale) system and linked to the guest’s account or accommodation. This ensures full visibility of the deposit amount paid and clearly identifies which reservation or rental order it belongs to.
Upon completion of the rental, the security deposit can easily be refunded or settled through the POS system. All deposit transactions are automatically saved within the Jimani platform, ensuring your administration remains clear and organized. Lees meer.
Can I gain real-time insight into the occupancy levels at the park?
Yes, within the Jimani system, you can gain real-time insight into the occupancy levels at the holiday park. All reservations, bookings, and orders are automatically registered in the central platform, allowing staff and park managers to see immediately how many guests are using specific facilities.
Through the dashboard, you can, for example, view how many activities have been booked, which facilities are the busiest, and at what times the most reservations occur. This provides a clear overview of the occupancy across various parts of the park.
With this information, staff and park managers can better respond to busy periods by, for instance, spreading out activities, offering additional time slots, or deploying personnel more efficiently. This ensures that planning remains organized and the guest experience at the park can be improved. Read more.
Can I combine different sales channels within a single system?
Yes, within the Jimani system, you can combine various sales channels within one central platform. This allows reservations and orders from multiple channels to be processed while all transactions are automatically registered in the same system.
For example, guests can place reservations or orders via the website, the holiday park app, kiosks on-site, QR codes, or directly via the point of sale at the reception or catering facilities. All these sales channels are linked to the Jimani platform.
As a result, reservations, orders, and payments remain clearly registered within a single system. This provides staff and park managers with real-time insight into all sales and activities at the holiday park. Read more.
Can I manage equipment rentals through the POS system?
Yes, within the Jimani system you can easily manage equipment rentals through the POS system. Rental items such as bicycles, sports equipment, water sports gear, or other recreational materials can be set up as products in the system.
When a guest rents an item, it can be registered directly through the POS. The system automatically records the rental and updates product availability, allowing staff to see which items are rented out and which are still available.
Additionally, rentals can be linked to the guest account or accommodation. This ensures that rental transactions, payments, and reservations are clearly organized within the Jimani platform. Read more.
Can I combine activities with hospitality packages?
Yes, within the Jimani system, you can easily combine activities with hospitality packages. This allows you to offer various services at the holiday park together within a single reservation or booking.
For example: a bowling activity combined with dinner, a sports activity with a lunch package, or a workshop with drinks. Guests can reserve these combinations in advance, or staff can add them directly via the point of sale.
All components of the package are automatically registered in the Jimani platform and linked to the same booking or guest account. This ensures that reservations, orders, and payments remain organized within a single system.
Can I link the catering facilities at the park to the POS system?
Yes, within the Jimani system, catering facilities at the holiday park can be fully integrated with the POS system. Restaurants, snack bars, bars, and other catering points at the park can all operate through the same platform.
Orders can be easily processed via the cash register, kiosks, or QR codes. These orders are automatically registered in the system and can be sent directly to the kitchen or the appropriate service point.
Additionally, catering orders can be linked to a guest account or accommodation. This allows guests to make multiple orders during their stay, which are then settled in a single payment later. All sales and payments are automatically stored within the Jimani platform, providing park managers with constant insight into catering revenue. Read more.
Can I generate reports on the use of facilities?
Yes, within the Jimani system, you can generate comprehensive reports on the use of facilities at the holiday park. All reservations, bookings, and payments are automatically recorded in the platform, providing you with easy insight into how facilities are being used.
For example, you can analyze how often sports facilities, activities, wellness areas, or rental products are booked. Additionally, you can see which days or times certain facilities are busiest.
These reports help park managers gain better insight into the use of facilities at the park. This allows them to plan activities more effectively, optimize the offering, and respond to guest demand. Read more.
Can I allow guests to order via QR codes at the park?
Yes, within the Jimani system, guests can easily place orders via QR codes located at various points throughout the holiday park. By scanning the QR code with their smartphone, guests can immediately place an order or make a reservation.
This can be used, for example, for ordering food and drinks on the terrace, booking activities, or renting products such as bicycles. As a result, guests do not have to wait in line at the counter or reception.
All orders placed via QR codes are automatically registered in the Jimani POS system. This provides staff with immediate insight into orders, allowing them to be processed quickly.
Can I gain insight into the total park revenue?
Yes, within the Jimani system, you can easily gain insight into the total revenue of the holiday park. All sales, reservations, and payments from various facilities at the park are automatically recorded in the central platform.
This allows you, for example, to view the revenue from restaurants, activities, rentals, wellness facilities, and shops. Through the dashboard and reports, you can easily see which departments contribute most to the total park revenue.
These insights help park managers better understand which services and facilities are popular with guests. This enables them to optimize the offering and better respond to the demand of visitors at the park. Read more.
Can I manage different departments of the park within a single system?
Yes, within the Jimani system, you can manage various departments of the holiday park from one central platform. This allows multiple parts of the park to collaborate within the same system, while each department can utilize its own functions and settings.
For example, the reception, restaurants, rental points, activity desks, wellness facilities, and shops can all use the same point-of-sale system. Employees can manage reservations, process orders, and register payments through a single central environment.
Because all transactions are automatically stored in the same platform, reservations, sales, and guest data remain clearly registered. This ensures that park managers always have a clear overview of the activities and revenue of the various departments across the park. Read more.
How does Jimani help improve the guest experience?
The Jimani system helps holiday parks improve the guest experience by offering various facilities and services within one central platform. This allows guests to easily book activities, order products, or use facilities without having to visit the reception desk every time.
For example, guests can book activities, reserve a table in the restaurant, or book rental products via their smartphone, a kiosk, or the park app. This provides greater convenience and flexibility during their stay at the park.
In addition, the system provides staff with direct insight into reservations, orders, and guest data. This enables them to assist guests more quickly and better anticipate their needs, contributing to a smoother and more pleasant experience at the holiday park.
Can I manage bike rentals and other rental services?
Yes, within the Jimani system you can easily manage bike rentals and other rental services. Rental items such as bicycles, e-bikes, scooters, or sports equipment can be registered in the system and linked to reservations or direct rentals through the POS.
When a guest reserves or rents an item, it is automatically recorded in the system. This instantly updates availability, allowing staff to easily see which items are rented out and which are still available.
In addition, rentals can be linked to the guest account or the guest’s accommodation. This ensures that reservations, payments, and rental transactions remain clearly recorded within the Jimani platform. Read more.
Can I manage multiple locations or parks?
Yes, within the Jimani system, you can easily manage multiple locations or holiday parks from a single central platform. This means that different parks or branches can use the same system while data remains clearly separated per location.
Via the dashboard, you can gain insight into reservations, sales, occupancy, and activities for each location. This allows park managers to easily see how each location is performing and where adjustments may be necessary.
In addition, you can use specific settings for each location, such as facilities, activities, products, or employees. This allows you to maintain flexibility per park while all data is managed centrally within the Jimani platform.
Can I manage different park facilities separately?
Yes, within the Jimani system, you can manage various facilities of the holiday park separately. Each facility can be set up as a distinct component within the system, allowing staff to easily manage reservations, orders, and availability per facility.
For example, you can separately configure restaurants, sports facilities, wellness areas, rental points, and activities. This allows you to manage specific time slots, products, prices, or reservation options for each facility.
Although facilities are managed separately, all reservations, payments, and guest data remain centrally registered within the Jimani platform. This ensures you maintain a clear overview of all activities and sales across the park. Read more.
Can I gain insight into the spending behavior of guests at my park?
Yes, within the Jimani system you can gain insight into the spending behavior of guests at your holiday park. All orders, reservations, and payments are automatically recorded in the central platform.
This allows you to analyze which activities, products, or facilities are used most by guests. You can also see when guests most frequently order or make reservations and which services are most popular during their stay.
These insights help park managers better respond to guest behavior and preferences. As a result, facilities, activities, and offers can be better aligned with demand, contributing to an improved guest experience and higher revenue. Read more.
How can Jimani increase revenue per guest?
The Jimani system helps holiday parks increase revenue per guest by offering various facilities, activities, and services within a single platform. When guests make a reservation, additional options such as activities, rental products, catering packages, or wellness treatments can be easily added.
During the reservation process, for example, guests can directly book extra activities such as bicycle rentals, sports facilities, or access to specific amenities. This makes it easier for guests to combine multiple services during their stay.
In addition, staff can easily add extra products or services to a reservation or guest account via the point-of-sale system. This ensures that additional sales are automatically linked to the guest’s stay and that administration remains clear within the Jimani platform.
Can I set different employee permissions in the system?
Yes, within the Jimani POS system you can set different employee permissions. This allows you to determine which parts of the system each employee can access.
The system works with several user roles, making it easy to decide which functions an employee can use. For example, you can allow reception staff to manage reservations, while hospitality staff only have access to the POS screen for orders and payments.
Managers or administrators can also receive extended permissions, such as access to reports, settings, and revenue insights.
By working with different roles and permissions, the system remains clear and secure. Employees only see the functions they need for their tasks, while management retains full control over the system.
Can I manage multiple sales points from one account?
Yes, within the Jimani POS system you can manage multiple sales points from a single central account. This means that different locations or departments within the holiday park—such as restaurants, snack bars, rental points, activity counters, or shops—can all operate within the same system.
All sales and transactions are automatically recorded in the central platform. This gives you a clear overview of revenue per sales point and allows you to easily see which facilities are used the most.
In addition, you can use specific settings for each sales point, such as different products, services, or price lists. This allows each sales point to operate flexibly, while all data remains clearly managed within one account.
Which features does the Jimani POS system offer for holiday parks?
The Jimani POS system offers various features specifically designed for holiday parks. The system allows for the central management of reservations, orders, payments, and guest data within a single platform.
For example, you can manage reservations for restaurants, sports and activity facilities, wellness treatments, and rental products such as bicycles or sports equipment. Additionally, orders from the catering facilities, snack bar, pizzeria, or supermarket can be easily processed via the cash register, kiosks, or QR codes.
The system also offers features such as managing multiple points of sale, setting employee permissions, and linking reservations to guest accounts or accommodations. This ensures that all transactions remain clearly registered and provides real-time insight into sales, reservations, and guest data within the holiday park.
Why is the Jimani POS system different from other POS systems?
The Jimani POS system is different from many traditional POS systems because it was specifically developed to manage multiple components of a business within a single platform. Instead of separate systems for reservations, activities, hospitality, and payments, all these functions are combined into one central system.
For holiday parks, this means that various facilities, such as restaurants, activities, rentals, wellness, and shops, can all be managed via the same platform. Reservations, orders, and payments are automatically linked, so employees do not have to switch between multiple systems.
Additionally, the system provides real-time insight into reservations, occupancy, and revenue. This allows employees and park managers to maintain a better overview of the various facilities at the park and respond more quickly to busy periods or changes.
Can I register breakfast and supermarket orders?
Yes, within the Jimani system, you can easily register breakfast services and supermarket orders. For example, guests can order breakfast for their accommodation or reserve products from the park shop or supermarket via the reception, kiosk, QR code, or online ordering environment.
All orders are automatically registered in the POS system and can be linked to the guest’s account or accommodation. This enables staff to easily see which orders need to be prepared or delivered.
Additionally, all orders and payments are stored clearly within the Jimani platform. This provides you with real-time insight into orders, sales, and guest data at the park at all times.
Can I manage pizzeria or takeaway orders through the system?
Yes, within the Jimani system, you can easily manage pizzeria and takeaway orders via the POS system. Orders can be placed through the cash register, a kiosk, QR codes on-site, or via an online ordering environment.
When an order is placed, it is automatically registered in the system and immediately forwarded to the kitchen or the appropriate distribution point. This allows staff to easily see which orders are in preparation and when they need to be issued.
Additionally, orders can be linked to a guest account, accommodation, or direct payment. This ensures that all orders, payments, and guest data remain clearly stored within the Jimani platform. Read more.
Can I process snack bar orders through the POS and kiosks?
Yes, within the Jimani system you can easily process snack bar orders through the POS, kiosks, and ordering terminals. Guests can place their orders at the counter, through a kiosk or ordering station in the park, or via a QR code using their smartphone.
All orders are automatically registered in the Jimani POS system and sent directly to the kitchen or pickup point. This gives staff a clear overview of all orders that need to be prepared.
Orders can also be easily linked to a guest account, accommodation, or paid directly. As a result, all transactions remain clearly recorded within the Jimani platform and orders can be processed quickly and efficiently. Read more.
Can I manage bike rentals and other rental products?
Yes, within the Jimani system you can easily manage bike rentals and other rental products. Rental items such as bicycles, e-bikes, scooters, sports equipment, or other recreational products can be set up in the system and linked to reservations or direct rentals through the POS.
Guests can reserve a rental product via the reception, a kiosk or ordering terminal, or through their smartphone. Once a reservation or rental is made, it is automatically registered in the system and the availability of the product is updated.
In addition, rentals can be linked to the guest account or the guest’s accommodation. This ensures that reservations, payments, and rental transactions remain clearly recorded within the Jimani platform.
Can I manage table reservations for one or more restaurants at the park?
Yes, within the Jimani system, you can easily manage table reservations for one or more restaurants at the holiday park. All reservations are centrally recorded in the same platform, ensuring staff always have a clear overview of the occupancy for each restaurant.
Through the system, guests can reserve a table in advance, for example via the website, a kiosk, or at the reception. Staff can then manage these reservations via the reservation screen or the floor plan, where it is immediately visible which tables are available, reserved, or occupied.
Because the POS system is linked to the reservation system, orders and payments can be automatically linked to the correct table and guest. This ensures that reservations, orders, and payments remain organized within a single central administration. Read more.
Which reservations can I manage within the Jimani system at a holiday park?
Within the Jimani system, you can manage various types of reservations that occur at a holiday park. The platform is designed to manage multiple facilities and services within a single central environment, ensuring that employees do not have to work with different systems.
For example, you can manage reservations for:
- restaurants and table bookings
- sports and activity facilities such as bowling alleys, tennis courts, or padel courts
- rental products such as bicycles, e-bikes, or other recreational equipment
- access to facilities such as swimming pools or other recreational amenities
- catering and takeaway orders such as snack bar or pizzeria orders
- wellness and sauna treatments
- breakfast services or orders from the park shop or supermarket
All reservations are automatically linked to the central Jimani platform. This ensures that reservations, payments, and guest data remain clearly registered within one system, providing employees with real-time insight into availability and scheduling at all times. Read more.
Which reservations can I manage within the Jimani system at a holiday park?
Within the Jimani system, you can manage various types of reservations that occur at a holiday park. The platform is designed to manage multiple facilities and services within a single central environment, ensuring that employees do not have to work with different systems.
For example, you can manage reservations for:
- restaurants and table bookings
- sports and activity facilities such as bowling alleys, tennis courts, or padel courts
- rental products such as bicycles, e-bikes, or other recreational equipment
- access to facilities such as swimming pools or other recreational amenities
- catering and takeaway orders such as snack bar or pizzeria orders
- wellness and sauna treatments
- breakfast services or orders from the park shop or supermarket
All reservations are automatically linked to the central Jimani platform. This ensures that reservations, payments, and guest data remain clearly registered within a single system, providing staff with real-time insight into availability and scheduling at all times.
Frequently asked questions
Installation, Hardware & Scalability
What happens to ongoing transactions during an internet outage?
If the internet goes down, the Jimani POS keeps working. You check out with cash or “Other payment” (for example on a separate card terminal), the customer receipt is printed and the order is sent automatically as soon as the connection is back. Card payments via Mollie, Tap to Pay and gift cards only work again once there is internet.
In practice, however, this rarely occurs, as stable internet is now the standard for hospitality businesses in Europe. To prevent any potential interruptions, we always advise ensuring a reliable internet connection within your establishment.
If there is still no connection for a while, you can also look up today’s receipts of that register offline and print them again. No orders are lost.
What is the minimum hardware required for a complete hospitality setup?
For a basic hospitality setup, you need at least a POS screen, receipt printer, and a payment terminal to process orders and payments. Together, these devices form the core of the Jimani POS system and are directly linked to the central platform.
Depending on how you want to organize your business, you can easily expand the system with additional hardware such as kitchen display systems (KDS), handheld terminals, or self-service kiosks. These allow you to process orders even more efficiently and support various sales points within your establishment.
In addition, you can add QR codes so that guests can order and pay themselves via their smartphone. This allows you to flexibly adapt your hospitality setup to your restaurant’s workflow and the level of service you wish to provide. Read more about it here.
How do kitchen displays help kitchen staff track orders?
Kitchen displays let kitchen staff follow an order from arrival to serving. Instead of working only with a printed ticket, staff can update its status on the screen, for example to “in preparation”, “on hold” or “ready for service”.
Orders appear digitally on the appropriate kitchen screen. Keeping their progress visible helps the kitchen and service team coordinate their work and makes it clearer which orders still need attention.
Can I use multiple handheld terminals?
Yes, within Jimani you can use multiple handheld terminals simultaneously. This allows multiple staff members to take orders and process payments at different locations within your hospitality business.
Each handheld costs €5 per month. Card payments run through your own Mollie account, and you choose between two options. You order the card terminal in the Jimani webshop.
Option 1: Without a subscription
You pay no fixed costs, only 1.5% per transaction. You only pay when you actually process a payment, with no contract or obligations.
Option 2: Card payment subscription
You pay €20 per month per card terminal (Tap to Pay counts, at least one device) plus €0.06 + 0.2% per transaction. With many card payments, this works out cheaper. All prices exclude VAT.
This allows you to choose the option that best fits your business and the volume of transactions you expect to process. Read more about it here.
What are the costs for POS terminals, card machines, and other necessary hardware for my hospitality business?
The costs for hardware depend on the devices required for your hospitality business, such as POS screens, card machines, receipt printers, kiosks, or handheld terminals. This hardware can be easily ordered via the Jimani webshop, ensuring all devices are directly compatible with the Jimani platform.
The Jimani hospitality system itself has no monthly fee: the first register and the full reservation and POS system are free. When you start, you pay a one-off onboarding fee of €279.
If you want to use multiple registers, you pay €15 per month per additional register. In addition, a fixed list of extra features costs €5 to €29 per month, such as a kitchen display (KDS) or a handheld (each €5 per month per device). All prices exclude VAT.
Hardware such as handheld terminals, POS screens, kiosks, or receipt printers can be easily added as your business grows. This allows you to flexibly expand your POS system with the hardware and features you require.
Can I use multiple receipt printers?
Yes, within Jimani, you can use an unlimited number of receipt printers within a single system. Orders are automatically sent to the correct printer, such as the kitchen, the bar, or the pickup point.
You can configure where the receipt should be printed for each product, category, and sales location. As soon as an order is placed, the system ensures it is automatically sent to the correct printer, so that each department immediately knows what needs to be prepared. Read more here
How scalable is the POS system when expanding to multiple locations?
When you have multiple locations, you can easily switch between sites via the main dashboard. From this central environment, you can view all data per location, such as orders, payments, and reports.
The POS system works the same way at every location and can easily be expanded with additional registers, hardware, and functionalities. This allows the system to grow flexibly as your business expands to multiple locations. Read more here.
Can I expand the POS system to include multiple registers?
Yes, it is possible to add multiple points of sale or registers within the Jimani POS system. The first register is free; each additional register costs €15 per month.
In addition, you can expand the system with extra hardware or features. A kitchen display (KDS) costs €5 per month per screen and a handheld €5 per month per device. The modules themselves have no monthly fee; a fixed list of extra features costs €5 to €29 per month. All prices exclude VAT.
New hardware such as POS screens, handheld terminals, or receipt printers can be easily ordered via the website and linked to the system. Once a new point of sale is configured, orders, payments, and reports are automatically synchronized within the same central environment.
Can I install this myself?
Yes, the Jimani POS system is designed so that you can easily install it yourself. You do not need a technician or technical knowledge. You simply plug in the devices, connect them to the internet, and follow the steps in the system.
Your POS system will be ready for use within minutes. Because all hardware works directly with the Jimani platform, you can start quickly without installation costs or complicated configurations.
Make sure there is a stable internet connection at the location. Read more about it here.
Frequently asked questions
POS system & Treatments
Can I use multiple payment terminals within my salon?
Yes, within the Jimani POS system, you can use multiple payment terminals within your salon. This allows staff members to process payments at various locations, such as multiple checkout points or directly at the treatment chair.
All payment terminals are linked to the same Jimani platform. This ensures that payments are automatically recorded in the central administration and linked to the correct treatment, appointment, or product sale.
Since all transactions are processed in real time, you always maintain a clear overview of payments and revenue within your salon. This enables flexible working and keeps the administration organized within a single system.
What happens to my POS data in the event of an internet or power outage?
If the internet goes down, the Jimani POS keeps working. You check out with cash or “Other payment” (for example on a separate card terminal), the customer receipt is printed and the order is sent automatically as soon as the connection is back. Card payments via Mollie, Tap to Pay and gift cards only work again once there is internet.
In practice, however, this rarely occurs, as stable internet is now the standard for hospitality businesses in Europe. To prevent any potential interruptions, we always advise ensuring a reliable internet connection within your establishment.
If there is still no connection for a while, you can also look up today’s receipts of that register offline and print them again. No orders are lost.
How are appointments automatically converted into payment transactions?
Within the Jimani POS system, appointments are automatically linked to the cash register. Once a customer has completed a treatment, the staff member can open the appointment directly via the POS terminal.
The treatment scheduled in the appointment is automatically added to the bill. This allows the staff member to process the payment immediately without having to re-enter the details manually.
This ensures that appointments, treatments, and payments remain automatically connected. As a result, administration stays organized and all transactions are correctly recorded within the Jimani platform. Read more.
What is the minimum recommended hardware for a complete POS setup?
For a basic POS setup in a salon, at least a POS screen, payment terminal, and receipt printer are recommended. With this equipment you can register treatments, sell products, and process payments directly through the Jimani POS system.
The POS screen serves as the central point where appointments, treatments, and sales are entered. The payment terminal allows customers to pay easily using PIN, contactless, or mobile payments. A receipt printer can then print a receipt or provide confirmation of the payment.
Depending on the size of your salon, you can later expand the system with additional hardware such as multiple POS screens, handheld terminals, or extra payment terminals. This allows your POS setup to easily grow along with your salon and workflow. Read more.
Can I switch from the POS screen to the appointments or reservations screen?
Yes, within the Jimani system you can easily switch from the POS screen to the appointments or reservations screen. This allows employees to quickly view appointments, make changes, or schedule new appointments without opening another system.
Because all functions are part of the same Jimani platform, appointments, treatments, and payments are automatically connected within one central environment. This keeps everything clear and directly visible in the POS system.
For example, when a client arrives for an appointment, the employee can open the appointment directly from the reservation overview and easily process the payment via the POS. This keeps appointments, treatments, and payments fully integrated within one system. Read more.
What do POS terminals, payment devices, and other hardware cost for my salon?
The cost of hardware depends on the devices you need for your salon, such as POS screens, payment terminals, receipt printers, or handheld terminals. This hardware can easily be ordered through the Jimani webshop, ensuring that all devices are directly compatible with the Jimani platform.
The Jimani salon system itself has no monthly fee: the first register and the full reservation and POS system are free. When you start, you pay a one-off onboarding fee of €279. You can add unlimited employees and easily manage appointments, treatments and payments within one central environment.
If you want to use multiple registers, you pay €15 per month per additional register. In addition, a fixed list of extra features costs €5 to €29 per month, such as a kitchen display (KDS) or a handheld (each €5 per month per device). All prices exclude VAT.
Hardware such as POS terminals, payment devices, and receipt printers can easily be added as your salon grows. This allows you to flexibly expand your POS system with the devices and features you need.
How does the cash register switch between appointments, product sales, and separate payments?
Within the Jimani system, you can easily switch between various functions, such as appointments, product sales, and separate payments. From the cash register, you can directly open an appointment, add products, or process a payment without having to navigate to another system.
For example, when a customer has had a treatment and also purchases products, these can be automatically added to the same invoice. Separate payments, such as the purchase of a product or gift voucher, can also be processed directly via the cash register.
Because all functions are part of the same Jimani platform, appointments, sales, and payments remain automatically linked within one central administration. This ensures you always maintain a clear overview of all transactions in your salon.
How are deposits processed?
Within the Jimani system, you can easily manage deposits when making an appointment or reservation. When a customer books an appointment, a deposit can be registered directly in the system.
This deposit is automatically linked to the appointment and stored in the records. When the customer pays after the treatment, the deposit is automatically deducted from the total amount of the treatment.
This ensures that records remain organized and prevents payments from being processed twice. Furthermore, you always have a clear overview of outstanding amounts and deposits already paid within the Jimani platform.
Can I combine appointments, product sales and other POS functions?
Yes, within the Jimani system you can easily combine appointments, product sales and other POS functions within one cash register system. For example, you can register a treatment, sold products and any additional services together in the same transaction.
When a customer has had an appointment and also buys products, these can automatically be added to the same invoice in the POS. The employee can then process everything in one single payment.
All transactions are automatically recorded in the Jimani platform. This keeps appointments, treatments, product sales and payments clearly connected within one central administration. Read more.
Frequently asked questions
POS Systems & Features
How does the POS system switch between different points of sale, such as the bar, terrace, and takeaway?
Within Jimani, you can easily switch between different zones, such as the bar, restaurant, terrace, or various rooms. The system is designed so that employees can quickly toggle between different sales zones within the same register.
Orders are automatically registered to the table and guest reservation, ensuring you always have insight into the orders. This allows you to easily manage revenue, orders, and workflows per zone within one central system. Read more here.
How does the Jimani POS system prevent errors during table transfers or staff handovers?
Within Jimani, orders are automatically linked to the correct table number and stored in the central system. This ensures that all outstanding orders and payments remain visible, even when a table is taken over by another staff member.
When a table is transferred or the service staff changes, all data remains linked to the same table. As soon as the next staff member logs in, they can immediately see which orders have already been placed and which are still pending. This maintains a clear overview and prevents misunderstandings or duplicate entries. Read more about it here.
How are table changes automatically processed in the POS system?
Within Jimani, you can easily move orders from one table to another. For example, when guests change tables, staff can immediately transfer the order to the correct table number. It is also possible to easily merge tables and orders.
You can manage all of this quickly and clearly within the floor plan. Here, you can move, merge, or adjust tables, ensuring that orders always remain automatically linked to the correct table. This allows you to maintain an overview of the establishment and prevents errors in administration or during checkout. Read more about it here.
Can I analyze the average spend per table?
Yes, within Jimani, all orders and payments are automatically linked to the table where they were placed. This allows you to easily gain insight into the revenue and spending per table.
This data is stored in the system, enabling you to analyze the average spend per table at a later time. This helps you gain better insight into guest behavior and allows you to optimize your service or restaurant layout if necessary. Read more about it here.
How are table occupancy and revenue linked in real time?
Within Jimani, table management and the POS system are directly connected. As soon as an order is placed via the cash register, a handheld device, QR code, or kiosk, it is automatically linked to the correct table.
This allows you to see in real time which tables are occupied, which orders are still open, and what the current revenue per table is. All orders and payments are processed directly within the same system, so you always have an up-to-date overview of your restaurant. Read more about it here.
How does the POS system switch between different sales zones, such as the bar, terrace, and takeaway?
Within Jimani, you can easily switch between various zones, such as the bar, restaurant, terrace, or different rooms. The system is designed so that employees can quickly toggle between different sales zones within the same POS terminal.
Orders are automatically registered to the table and guest reservation, ensuring you always have insight into the orders. This allows you to easily manage revenue, orders, and workflows per zone within one central system.
Can I combine multiple points of sale within a single POS system?
Yes, within Jimani you can combine multiple points of sale within a single POS system. For example, you can work with table service, QR orders, kiosks, and counter sales, while all transactions are automatically processed in the same register.
Because the system works with different points of sale, you can configure which sales environment is active for each POS screen. This ensures that each screen clearly displays which part of your business it is being used for.
This allows you to use one POS system for multiple concepts or departments within your business, such as a restaurant, pizzeria, ice cream parlor, snack bar, or other activities. All orders, payments, and reports are stored centrally, allowing you to manage everything easily and clearly in one system.
Can I switch to making reservations via the point of sale?
Yes, within Jimani you can switch directly from the point of sale to the reservation screen or the floor plan. This allows staff to easily view, adjust, or create new reservations without having to open a separate system.
Because the point of sale is part of the same Jimani platform, reservations are automatically linked to tables, customer data, and orders. When a guest arrives, you can check them in directly via the reservation overview in the POS and immediately take orders. These orders are automatically linked to the correct guest and table.
For example, if a deposit has already been paid with the reservation, it is automatically credited to the bill. This ensures the guest always has one clear invoice in which all orders and payments are processed.
Additionally, with the touch of a button, you can email a full receipt to the guest or send an invoice with a payment link, for instance, for group reservations or events. read more about it here.
What makes the Jimani POS system unique?
The Jimani POS system is part of a single integrated platform where reservations, orders, payments, and customer data converge. This means you do not work with different systems or external integrations, but with one central environment where all data is immediately available.
Within the system, you can easily switch between the reservation overview, the floor plan, and the POS. When a guest arrives, you can check them in directly via the reservation screen and take orders from the same environment. Orders are automatically linked to the correct table and guest, ensuring all transactions are clearly recorded on a single bill. For example, if a deposit has already been paid, it is automatically deducted from the total balance.
In addition, you can email a complete receipt to the guest or send an invoice with a payment link at the touch of a button, for instance for group reservations or events. This ensures that the entire administration is handled directly from the same system.
All hardware, such as POS screens, kiosks, kitchen displays, payment terminals, receipt printers, and handheld terminals, is linked directly to the Jimani platform. As a result, orders are automatically connected to, for example, a QR code, customer account, or table and reservation number, providing you with real-time insight into your sales and guest data. Read more about it here.
Frequently asked questions
Customer & Booking
Which online payment methods are supported?
Jimani partners with Mollie, one of Europe’s leading payment solutions providers. Mollie provides a reliable and secure payment environment that supports all standard payment solutions per country, such as credit cards, iDeal, and PayPal. View the solutions and prices via this link.
Can I request deposits upon reservation to reduce no-shows?
Yes, you can set fixed amounts as a deposit or even a full payment for the treatment. Read more here.
Can I have a questionnaire or intake form filled out during the booking?
Yes, you can add unlimited customer questions to the booking process, for example, about preferences, allergies, or medical details, so that you are well prepared.
Can I automatically send customers a survey after their visit for feedback?
Yes, you can design and configure effective surveys to be automatically sent to customers after their visit. This way, you will receive directly usable feedback that you can use to improve your services.
Do customers automatically receive an appointment confirmation and reminder?
Yes, customers receive a confirmation by email immediately after booking and, if desired, as a calendar item. In addition, you can set up to four automatic reminders, for example, a week in advance or 24 hours in advance. Read more here.
Is it possible to allow last-minute appointments in the calendar?
Yes, if desired, you can make open slots in the calendar immediately available via the widget and the checkout. You determine when reservations are possible. For example, you can choose to accept reservations immediately, or set a specific time buffer between the time of booking and the customer’s arrival. Read more about it here.
Can customers choose a specific specialist, hairdresser or masseur when booking?
Yes, customers have the option to select their preferred employee or specialist online in combination with the desired treatment. This guarantees a personal service and higher customer satisfaction.
Frequently asked questions
Online ordering & E-commerce functionality
How can I gain insight into revenue from online orders separately from my total revenue?
Within the Jimani POS system, online orders are automatically registered as a separate sales channel. This allows you to easily distinguish between revenue from online orders, point-of-sale transactions, QR orders, or self-service kiosks.
In the dashboard and reports, you can view this data separately. For example, you can see how much revenue was generated through online orders and how this compares to your total revenue.
Because all orders are processed within the same Jimani platform, the data is updated in real time. This ensures you always have a clear and up-to-date overview of your online revenue and can better analyze the performance of your e-commerce activities. Read more here.
Can I set minimum order amounts per order?
Yes, within the Jimani E-commerce system, you can set minimum order amounts. This means that a customer can only place an order once the total order amount reaches a certain minimum.
This setting is particularly useful for delivery orders, where you might want to apply a minimum order amount to ensure delivery costs remain profitable. When a customer places an order that is below the minimum amount, the system will indicate that the order amount must be increased before the order can be completed.
Minimum order amounts are automatically applied in the online ordering environment, ensuring customers can immediately see when they have reached the minimum order amount. This keeps the ordering process clear and transparent for both the customer and the business owner. Read more here.
How are online cancellations processed in my administration?
When an online order is canceled, this change is automatically processed within the Jimani POS system. The canceled order remains visible in the system but is clearly marked as canceled, ensuring you always maintain a complete overview of all orders.
The administration is automatically updated accordingly. Any payments, refunds, or adjustments are correctly registered within the same order. This ensures your financial administration remains accurate and prevents the need for manual corrections.
Additionally, canceled orders remain visible in reports, providing insight into the number of cancellations and the flow of online orders. This allows for better analysis of your ordering process.
How are extra options such as sauces or toppings processed in my POS system?
Within the Jimani POS system, you can easily link extra options such as sauces, toppings, or other add-ons to a product. When a customer places an order via the POS, QR code, webshop, or kiosk, these options can be selected directly.
The selected options are automatically added to the order and clearly displayed on the receipt, order printer, or kitchen display screen (KDS). This allows the kitchen staff to immediately see which extras belong to the product, such as additional sauces, toppings, or other modifications.
In addition, the selected options are automatically included in the total price of the order and registered in the POS system. This keeps orders organized and ensures that all extras are correctly processed in the administration and reporting. Read more here.
How is inventory automatically blocked when a product is out of stock?
Within the Jimani POS system, you can link products to inventory management. When a product is no longer available, the system can automatically apply a block so the item can no longer be ordered temporarily.
As soon as a product is sold out, it is automatically blocked for new orders in the online ordering environment, kiosks, and the POS screen. This prevents customers from selecting the product and ensures that the kitchen does not receive orders for items that are no longer in stock.
You can also manually block products temporarily through the POS or management system. For example, when an ingredient is out of stock or a product is temporarily unavailable. This way you always maintain full control over your menu and product availability. Read more here.
How do I ensure my kitchen does not become overloaded during peak hours?
Within the Jimani E-commerce system, you can use settings to better regulate the flow of orders during busy periods. For example, you can work with time slots, maximum order quantities per time block, or adjusted preparation times.
When a high volume of online orders is received, the system can automatically move new orders to a later time or temporarily limit them. This provides the kitchen with sufficient time to process existing orders and ensures the workload remains manageable.
Additionally, orders are clearly displayed on receipt printers or kitchen screens, allowing kitchen staff to see exactly which orders are in progress and which are yet to be prepared. This ensures the ordering process remains organized and efficient, even during peak hours. Read more here.
How do I prevent online orders from appearing twice in my point-of-sale system?
Within the Jimani platform, online orders are automatically linked directly to the central POS system. As a result, an order is registered only once and processed immediately in the same environment as your other orders.
When a customer orders via the webshop, QR code, self-service kiosk, or POS, for example, the order is automatically synchronized with the system. This eliminates the need for staff to manually re-enter orders, which prevents duplicate entries.
Furthermore, all orders are assigned an order number and are updated in the system in real time. This ensures you always maintain a clear overview of all incoming orders and prevents orders from being entered twice into the POS system.
Can I use separate settings for pickup and delivery?
Yes, within the Jimani E-commerce system, you can use separate settings for pickup and delivery orders. For example, you can set different time slots, delivery areas, minimum order amounts, or delivery fees.
When a customer places an order via the webshop, QR code, POS system, or ordering kiosk, they can choose between pickup or delivery. The system automatically processes this choice and ensures that the order is registered and handled correctly.
Additionally, you can see immediately for each order whether it is intended for pickup or delivery, allowing the kitchen and the service point to take this into account. This keeps orders organized and enables you to manage the ordering process efficiently within your business. Read more here.
How do I gain insight into customer data from online orders?
Within the Jimani E-commerce system, customer data is automatically saved with every online order. When a customer places an order via the webshop, QR code, or ordering page, details such as name, contact information, and order history are linked to the customer profile.
You can easily view this data within the POS system. This allows you to see immediately which orders a customer has previously placed, which products are frequently ordered, and how often a customer returns. This provides you with valuable insights into your customers’ purchasing behavior.
In addition, all orders, payments, and customer data remain centrally stored within the Jimani platform. This enables you to easily view reports and better respond to returning customers, popular products, and the optimization of your online sales. Read more here.
Can I switch from the POS screen to the order or reservation screen?
Yes, within Jimani you can switch directly from the POS screen to different screens, such as the order screen, POS interface, or reservation screen. This allows staff to easily switch between different tasks without needing to open a separate system.
Because the POS is part of the same Jimani platform, orders, customer data, and payments are automatically connected. For example, you can view an online order on the order screen, adjust it via the POS, or process it directly for pickup or delivery.
If an order has already been paid online, the payment is automatically linked to the order in the system. This keeps the administration clear and ensures that the customer always receives one clear receipt that includes all orders and payments.
In addition, with just one click you can email a receipt to the customer or send an invoice with payment, for example for larger orders or business customers.
How does the POS switch between counter sales, online orders, and self-service kiosks?
Within the Jimani e-commerce system, all sales channels are automatically processed within one central POS system. Orders coming from counter sales, online ordering, or self-service kiosks are immediately registered in the same system.
The POS automatically recognizes which sales channel the order comes from and processes it accordingly. For example, online orders are automatically sent to the kitchen or the correct pickup point, while counter sales are entered directly through the POS screen.
Because all sales channels operate within the same Jimani platform, orders, payments, and reports remain fully synchronized. This ensures you always have a complete overview of all orders, whether they were placed at the counter, through the webshop, or via a self-service kiosk. Read more here
Can I combine my e-commerce orders with my point-of-sale applications?
When you have multiple locations, you can easily switch between sites via the main dashboard. From this central environment, you can view all data per location, such as orders, payments, and reports.
The POS system works the same way at every location and can easily be expanded with additional registers, hardware, and functionalities. This allows the system to grow flexibly as your business expands to multiple locations. Read more here
Can I automatically forward kiosk orders to the kitchen?
Yes, kiosk orders are automatically forwarded to the kitchen via the Jimani POS system. As soon as a guest places an order via the kiosk, it is immediately registered in the POS and forwarded to the correct receipt printer or kitchen display.
This ensures that the kitchen can see the order immediately and begin preparation. Whether it concerns a restaurant, hotel, snack bar, pizzeria, lunchroom, or room service, all kiosk orders are processed automatically without the need for staff to enter them manually. Read more here.
How are kiosk orders processed in my POS system?
When a guest places an order via a kiosk, it is automatically forwarded to the Jimani POS system. The order is immediately registered in the POS and linked to the correct order, ensuring it is instantly visible to staff.
This process is consistent across various types of hospitality businesses, such as restaurants, hotels, snack bars, pizzerias, lunchrooms, or room service. Orders are automatically sent to the appropriate receipt printer or kitchen display, allowing the kitchen to begin preparation immediately without the need for manual entry by staff. Read more here
How are QR payments automatically registered?
When a guest places an order and pays via a QR code, the payment is automatically processed within the Jimani POS system. The payment is directly linked to the corresponding order, ensuring the system knows exactly which order has been settled.
Because QR payments are part of the same Jimani platform, all transactions are automatically added to the daily turnover and administration. This eliminates the need to manually register payments and ensures your financial overview remains up to date.
How are QR orders linked to my POS system?
QR orders are automatically linked to the Jimani POS system. When a guest places an order via a QR code, it is immediately registered in the POS.
The order is then automatically forwarded to the correct printer or kitchen display. This ensures that QR orders appear directly in the same system as other orders, allowing everything to be processed centrally. Read more here
Can I switch to orders via the cash register?
Yes, within Jimani you can easily switch to the order screen via the cash register. This allows employees to enter orders directly when a guest orders at the counter, as well as when an online order needs to be manually adjusted or added. Consider, for example, adjusting an online order or entering a telephone order.
Because the cash register is part of the same Jimani platform, all orders are automatically linked to the correct point of sale and forwarded directly to the kitchen or the appropriate distribution point. This ensures that all orders remain organized within one central system.
This is ideal for businesses such as snack bars, pizzerias, grill rooms, takeaway restaurants, sandwich shops, and other catering establishments that work with various ordering channels.
Online orders, kiosk orders, QR orders, and counter sales are all processed within the same cash register. This allows you to see in real time which orders have been placed, which are still in preparation, and which have already been picked up or delivered.
In addition, with the touch of a button, you can email a receipt to the customer or send an invoice with a payment link, for example for larger orders or business clients.
What makes the Jimani POS system unique?
The Jimani POS system is part of a single integrated platform where reservations, orders, payments, and customer data converge. This means you do not work with different systems or external integrations, but with one central environment where all data is immediately available.
Within the system, you can easily switch between the reservation overview, the floor plan, and the point of sale. When a guest arrives, you can check them in directly via the reservation screen and take orders from the same environment. Orders are automatically linked to the correct table and guest, ensuring all transactions are clearly registered on a single bill. For example, if a deposit has already been made during the reservation, it is automatically deducted from the total bill.
Additionally, with the touch of a button, you can email a full receipt to the guest or send an invoice with a payment link, for instance, for group reservations or events. This ensures that the entire administration is managed directly from the same system.
For businesses that also wish to process online orders, Jimani offers an integrated webshop. This is ideal for snack bars, pizzerias, grill rooms, takeaway restaurants, and sandwich shops that want to receive online orders for pickup or delivery. All online orders are automatically linked to the POS system and processed within the same administration.
All hardware, such as POS screens, kiosks, kitchen displays, payment terminals, receipt printers, and handheld terminals, is linked directly to the Jimani platform. As a result, orders are automatically connected to, for example, a QR code, customer account, or table and reservation number, providing you with real-time insight into your sales and guest data. Read more here
Frequently asked questions
Operation & Access
Can I limit access during busy periods by setting a daily limit?
Yes, this is very useful in a swimming pool, for example. During peak times, you can set a scan limit via the crowd control feature. Once this limit is reached, no one else can enter temporarily until guests have checked out. This way you keep the crowds safe and manageable. Read more about it here.
Does the system support scanning tickets at multiple entrances simultaneously?
Yes. The system is fully online, so you are not dependent on on-site servers. This means you can scan tickets at any location, including multiple entrances simultaneously.
Tickets can be scanned via the Jimani app, scan gates, or with a handheld scanner. Read more here.
How do I check tickets at the entrance (scanning)?
Each ticket sold is accompanied by a digital ticket and QR code. The QR code can be scanned in several ways, including via the Jimani App, a handheld scanner, or our scanning gates. Read more here.
Frequently asked questions
Operational Management & Efficiency
Can I connect multiple kiosks to a single point of sale?
Yes, it is possible to link multiple kiosks to a single Jimani POS system. All kiosks operate within the same platform and automatically forward orders to the central point of sale.
This allows you to use multiple ordering points within your business, while all orders and payments are processed clearly in one system. This way, you can easily maintain insight into all transactions and revenue.
In addition, kiosks can be used for other applications. For example, guests can use a kiosk to make a table reservation, book an activity, or purchase tickets for an event. Consider, for instance, a guest who reserves a table upon arrival, books a bowling lane or wellness activity, or buys tickets for an event. This makes the kiosk a versatile self-service point within your business. Read more about it here.
Can I flexibly manage my opening hours and exceptions (holidays)?
Certainly. You can easily set regular opening hours, but exceptions and special times can also be added quickly. This is useful for holidays, events, or temporary closures, for example, ensuring an accurate availability calendar.
With Jimani, it is possible to link each type of reservation, such as dinner or lunch, to its own opening hours and time slots, so you can easily make certain spaces or days available only to groups. Read more here.
How do I process group reservations and ensure all information is available?
Within Jimani, there are numerous options to streamline group reservations and display all information clearly and concisely. For example, for parties and events such as weddings, anniversaries, or corporate outings, you can create fields with questions like, “What time would you like to eat?”, “How many vegetarians should we consider?”, “Which drinks may be served?”, and so on.
Besides obtaining specific information per reservation type, Jimani allows you to easily create a quote, where you can immediately receive a deposit and confirm the event.
Or choose the inquiry option, so that every request for a group reservation no longer has to come in via email, but directly via the reservation widget.
Can I set a maximum number of reservations or guests per time slot?
Yes, with Jimani you have 2 choices: either a maximum number of guests per 15 minutes or the number of reservations per 15 minutes. With this “Peak Restriction” option, it is possible to spread out the peaks. Suppose you have 20 tables and all tables are reserved at 6:00 PM. This means that around 6:00 PM there will be a lot of people at the door who will all sit down at the same time, order drinks and want to eat. This large crowd has a major impact on the service and kitchen. If you set a maximum of 5 reservations per 15 minutes via the “Peak Restriction“, this means that there is more spread and therefore more peace of mind. When 5 reservations have been made at 6:00 PM, 6:00 PM will be displayed as full during the reservation process and 6:15 PM will be the next available reservation time.
Is it possible to link tables to specific zones, rooms, or the terrace?
Yes. You can link tables to specific zones (e.g., terrace, conservatory, bar, private room). This allows guests to indicate their preference and gives you, as the administrator, complete control over the optimal table allocation per zone.
Because all tables are linked to a specific space or zone, you can also set restrictions on these. This means that you can, for example, close off different zones for a period of time or days.
Can I spread out the crowds and better distribute my peak and off-peak hours?
Yes, with Jimani you have 2 choices: either a maximum number of guests per 15 minutes or the number of reservations per 15 minutes. With this “Crowd Restriction” option, it is possible to spread out the peaks. Suppose you have 20 tables and all tables are reserved at 6:00 PM. That means that around 6:00 PM there will be a lot of people at the door who will all sit down at the same time, order drinks and want to eat. This large crowd has a major impact on the service and kitchen. When you set via the “Crowd Restriction” that, for example, a maximum of 5 reservations may be made per 15 minutes, this means that there is more spread and therefore peace. When 5 reservations have been made at 6:00 PM, 6:00 PM will be displayed as full during the reservation process and 6:15 PM will be the next available reservation time. Read more about it here.
Is it possible to automatically forward reservations to the kitchen or point of sale (POS) system?
Almost. Jimani offers integrations with various point of sale (POS) systems and can automatically forward reservation information, including ordered products, to the cash register and kitchen. There are many POS systems, so if your brand of POS system is not yet linked to Jimani, we will address this request as soon as possible. Read more here.
Can I view the tables and floor plan in real time?
Yes, you can in 2 ways.
- Via the floor plan. In the floor plan you will find an overview of all tables, reservations and their status.
- Via the reservation overview pages. In this overview you will find a schematic representation of all reservations for today, the week, or new reservations.
How do I and my colleagues receive a notification upon cancellation?
A cancellation is never pleasant, but it is certainly much better than a No-show. A cancellation is automatically placed back as an open position and can therefore be reserved again.
The guest can always cancel their reservation, and when this is done, there are 2 possibilities:
- It concerns a reservation for which no payment has been made.
You can find the reservation in “Cancellations,” and there is a notification, so you are always aware of cancellations.
- It concerns a reservation for which a payment has been made.
You can find the reservation in the “Refund Overview.” Here, you have the choice to refund the guest’s deposit, a portion of the amount, or even not refund the full amount. This, of course, depends entirely on your return policy.
How can I inform my colleagues/employees about important matters or announcements?
You can easily share important messages or instructions via “Announcements.” The announcements will be visible to everyone on a set date. The announcement can always be visible, or only when someone manually makes a reservation.
There are 3 types of announcements you can use:
- Informative announcement
- Warning announcement
- Attention announcement
Is it possible to add reservations manually (e.g., phone bookings)?
Certainly. In addition to online bookings received through the widget, you can manually add reservations yourself in the system. This is essential for registering telephone bookings, walk-ins, or on-site appointments, ensuring that your overview of the day is always complete.
A manual reservation is created in such a way that it takes a maximum of 10 seconds, so you can quickly move on.
Can Jimani prevent double bookings?
Absolutely. Our system operates in real time and uses advanced algorithms to update availability instantly. Once a table is booked, it is blocked for other reservations, effectively preventing double bookings and optimizing occupancy rates.
Also, when making a manual reservation, you can immediately see if there is space available. If it is not available at the moment, you can immediately see when it is.
Can I centrally manage multiple restaurant branches or locations within Jimani?
Yes, Jimani is ideally suited for multiple locations. You can manage all locations in one central account and easily switch between locations with a single click. This saves time, ensures uniformity in settings, and provides you with a complete overview of the performance of all your businesses. Read more about it here.
Frequently asked questions
Pricing & Payments
Can I require a deposit or full payment when booking an activity?
Certainly. You can set fixed amounts or percentages that must be paid as a deposit or even as full payment to finalize the reservation. This reduces the risk of no-shows and ensures financial security in advance.
How do I set up separate price categories for children, adults or seniors?
You can set up multiple, differentiated price categories (for example, ‘Adults’, ‘Child’, toddler, baby or ‘Seniors’). This allows you to specifically target audiences and apply dynamic pricing. Read more about it here.
Can I set different pricing models per activity (price per time or price per person)?
Yes, you can choose between a fixed price per time block (from 5 minutes to 1 year) or a price per person (for example a price per ticket for a workshop).
Frequently asked questions
Products & Assortment
Can I have inventory management tracked automatically?
Yes, each product can be linked to a supplier, purchase prices, and inventory. You can also choose not to link products to inventory. This is especially useful for items that are standardly in stock, such as lettuce or perhaps bottles of cola.
When inventory tracking is active and the stock is depleted, you can choose to display the products in the widget or at the checkout as “sold out,” or you can choose not to display these products at all.
Can I sell digital products through Jimani?
No, Jimani specializes in a webshop platform for the food sector. This means that our focus is primarily on selling food and beverages in various advanced ways. Digital products are therefore not included. Read more about setting up an e-commerce platform in this blog
Can I temporarily disable products?
Certainly, with 1 click of the button you can disable any product. This can be useful when you suddenly notice something is out of stock. Set the product to out of stock and the product is immediately no longer visible, or no longer available for order.
Is it possible to sell products with special options or extra ingredients?
Certainly, you have up to 3 full option layers per product and the ability to offer related products and menus. The options are very easy to use and ensure that the product can be fully customized.
Example for a sandwich shop:
- Healthy sandwich
Option level 1: White bread / brown bread
Option level 2: Extra cheese (+ €0.25), extra mayonnaise (+ €0.25), etc.
Option level 3: Without cheese, Without mayonnaise, etc.
Example for a snack bar:
You can choose to add a small fries, a medium fries and a large fries separately, or you can choose to do it as follows:
- Fries
Option level 1: Small, Medium (+ €1.00), Large (+ €1.25)
Option level 2: mayonnaise (+ €0.25), curry (+ €0.25), Ketchup (+ €0.25) etc.
In the event that you want to sell a menu, for example, you can display it as follows:
- Fries
Option level 1: Small, Medium (+ €1.00), Large (+ €1.25)
Option level 2: mayonnaise (+ €0.25), curry (+ €0.25), Ketchup (+ €0.25) etc.
Related products: Kroket (+ €1.25), frikandel (+ €1.25) etc.
You can maximize the number of related products to choose to 1 if desired and offer the related product at a lower price. Read more here.
Can I categorize and group products?
Yes, you can add each product to one or more categories. You can actively place these categories per widget or sales zone. Read more here.
Can I offer variants, such as different sizes or choices for my products?
Certainly, you have up to 3 full option layers per product and the ability to offer related products and menus. The options are very easy to use and ensure that the product can be fully assembled.
Example for a sandwich shop:
- Healthy sandwich
Option level 1: White bread / brown bread
Option level 2: Extra cheese (+ €0.25), extra mayonnaise (+ €0.25), etc.
Option level 3: Without cheese, Without mayonnaise, etc.
Example for a snack bar:
You can choose to add a small fries, a medium fries and a large fries separately, or you can choose to do it as follows:
- Fries
Option level 1: Small, Medium (+ €1.00), Large (+ €1.25)
Option level 2: mayonnaise (+ €0.25), curry (+ €0.25), Ketchup (+ €0.25) etc.
In the event that you want to sell a menu, for example, you can display it as follows:
- Fries
Option level 1: Small, Medium (+ €1.00), Large (+ €1.25)
Option level 2: mayonnaise (+ €0.25), curry (+ €0.25), Ketchup (+ €0.25) etc.
Related products: Kroket (+ €1.25), frikandel (+ €1.25) etc.
You can maximize the number of related products to be selected to 1 piece if desired and offer the related product at a lower price.
Frequently asked questions
Reservations & Activity management
How is availability blocked during an active reservation?
Within the Jimani system, availability is automatically updated as soon as a reservation is created. When a customer books an activity or reserves a rental product, it is immediately registered in the system.
The system then automatically blocks the reserved time, location or rental product. This prevents the same availability from being booked again by other customers.
Because all reservations are processed in real time within the Jimani platform, employees always have an up-to-date overview of available activities, materials and time slots. This prevents double bookings and keeps the schedule clear and organized.
What happens to an ongoing rental during an internet or power outage?
If the internet goes down, the Jimani POS keeps working. You check out with cash or “Other payment” (for example on a separate card terminal), the customer receipt is printed and the order is sent automatically as soon as the connection is back. Card payments via Mollie, Tap to Pay and gift cards only work again once there is internet.
In practice, however, this rarely occurs, as stable internet is now the standard for hospitality businesses in Europe. To prevent any potential interruptions, we always advise ensuring a reliable internet connection within your establishment.
If there is still no connection for a while, you can also look up today’s receipts of that register offline and print them again. No orders are lost.
Can I manage multiple rental and activity locations?
Yes, within the Jimani system you can easily manage multiple rental and activity locations from one central platform. This allows you to clearly manage reservations, rentals and payments from different locations within the same environment.
Through the dashboard you can view insights per location, such as bookings, availability and revenue. This makes it easy to see which location is performing well and where adjustments may be needed.
In addition, you can use location-specific settings, such as available activities, materials, opening hours or staff. This gives you flexibility per location while all data remains centrally managed within the Jimani platform.
How do I gain insight into customer data and previous rental transactions?
Within the Jimani system, customer data is automatically stored whenever a customer makes a reservation or places a rental order. This enables you to automatically build an overview of customers and their previous bookings.
In the customer profile, you can easily view information such as contact details, reservations made, previous rental orders, and associated payments. This provides employees with immediate insight into a customer’s history.
All data is stored centrally within the Jimani platform. This allows you to quickly review which activities or rental products a customer has previously booked and maintains a clear overview of all transactions and customer information.
Can I switch from the checkout to the rental or reservation screen?
Yes, within the Jimani system, you can easily switch from the checkout screen to the rental or reservation screen and the floor plan. This allows employees to quickly view reservations, open rental orders, or create new bookings without having to open another system.
Because all functions are part of the same Jimani platform, reservations, rental orders, and payments are automatically linked within one central environment. This ensures everything remains organized and directly visible in the POS system.
Via the floor plan, you can also easily manage locations, rooms, or equipment and immediately see what is available and what has already been reserved. This allows employees to switch quickly between reservations, issuance, and payments within a single system. Read more.
Can I combine activities with other POS applications within a single system?
Yes, within the Jimani system, you can easily combine rentals with other POS functions within one central system. This allows you to register activities, products, or additional services via the same POS, in addition to rental orders.
All transactions are automatically processed within the same administration. This ensures that rental orders, bookings, and payments remain clearly linked within a single platform.
Because everything operates within the same system, you avoid the need to work with multiple separate systems. This ensures a more efficient workflow and provides real-time insight into all transactions and revenue. Read more.
What are the costs for display screens, scanners, and other rental hardware?
Hardware costs depend on the devices required for your rental or activity business, such as POS screens, payment terminals, scanners, receipt printers, or display screens. This hardware can be easily ordered through the Jimani webshop, ensuring all devices are immediately compatible with the Jimani platform.
The Jimani activities and rental system itself has no monthly fee: the first register and the full reservation and POS system are free. When you start, you pay a one-off onboarding fee of €279. This lets you manage bookings, payments and administration within one central environment.
If you want to use multiple registers, you pay €15 per month per additional register. In addition, a fixed list of extra features costs €5 to €29 per month, such as a kitchen display (KDS) or a handheld (each €5 per month per device).
Hardware such as scanners, display screens, POS terminals, or payment terminals can be easily added as your organization grows. This enables you to flexibly expand your rental and activity management with the hardware and functions you require.
All prices exclude VAT. Read more.
How are QR codes linked to an activity reservation?
Within the Jimani system, a QR code can automatically be linked to a rental agreement. When a rental is created, the system generates a unique QR code that is connected to the corresponding reservation.
This QR code can be used, for example, when picking up or returning a rented product. By scanning the QR code, an employee can immediately open the correct rental agreement in the system.
This makes the process of issuing and returning rented products faster and more organized. In addition, all rentals, payments and customer data remain automatically linked within the Jimani platform. Read more.
Can I link security deposit payments to activity or rental orders?
Yes, within the Jimani system, you can easily link security deposit payments to an activity or rental order. When a customer books an activity or rents a product, a deposit amount can be added directly to the reservation.
This deposit is automatically recorded in the POS system and linked to the corresponding booking. This ensures it remains clearly visible which amount was paid as a deposit and which activity or rental order it belongs to.
Once the activity is completed or the rented product is returned, the deposit can easily be refunded or settled via the cash register. This keeps the administration organized and ensures all payments are correctly registered within the Jimani platform.
How are activities recorded in my POS system?
Within the Jimani system, activities are automatically linked to the POS system. When a customer books an activity, it is immediately registered in the central Jimani platform.
The employee can easily open the activity via the POS and process the payment immediately. The payment is automatically linked to the booked activity and saved in the records.
This ensures that activities, bookings, and payments remain clearly linked within a single system. This results in transparent administration and real-time insight into activities, bookings, and revenue. Read more.
Frequently asked questions
Reservations & Activity Management
Can I reserve facilities such as swimming pools or sports fields?
Can a guest book multiple activities and tickets at the same time?
Can I manage reservations using a floor plan?
Yes, within the Jimani system, you can manage reservations via a clear floor plan. The floor plan provides a visual representation of facilities and spaces at the holiday park, such as restaurant tables, activity zones, or other reservation locations.
Staff can see immediately via the floor plan which spots are available, reserved, or occupied. This allows reservations to be managed easily and enables staff to quickly assign a suitable spot or time slot to guests.
In addition, reservations made via the floor plan are automatically linked to the point-of-sale system. This ensures that reservations, orders, and payments remain clearly registered within the Jimani platform. Read more.
Can I set different time slots for activities?
Yes, within the Jimani system, you can set various time slots for activities at the holiday park. This allows activities to be scheduled at specific times, enabling guests to easily reserve an available slot.
For activities such as bowling alleys, tennis courts, wellness treatments, or workshops, guests can choose an available time slot. Once a reservation is made, this time slot is automatically blocked to prevent double bookings.
All time slots and reservations are automatically registered in the Jimani platform. This provides staff with real-time insight into the scheduling and availability of activities at the park. Read more.
Can I set up different pricing structures for activities?
Yes, within the Jimani system, you can configure various pricing structures for activities at the holiday park. This allows you to manage prices flexibly depending on the type of activity, the time of booking, or the type of guest.
For example, you can set different rates for park guests and day visitors, or apply different prices for weekends, holidays, or off-peak periods. Special rates can also be established for groups or packages.
These pricing settings are automatically applied when an activity is booked via the point of sale, website, kiosk, or app. This ensures that bookings, payments, and price calculations remain correctly recorded within the Jimani platform. Read more.
How does the system assist in managing crowd levels at the park?
The Jimani system helps holiday parks plan crowd levels more effectively by providing real-time insight into reservations, activities, and facility occupancy. This allows staff to easily see how many guests have booked an activity and which facilities are busy at specific times.
Because the system utilizes time slots and capacity settings, it can automatically prevent activities or facilities from becoming overbooked. This helps to distribute crowds more evenly across various times and locations throughout the park.
In addition, park managers can use the dashboard to analyze which activities and facilities are the busiest. With this information, they can adjust schedules, organize additional activities, or deploy staff more effectively during peak periods. Read more.
Can I reserve facilities such as swimming pools or sports fields?
Yes, within the Jimani system, you can easily reserve facilities such as swimming pools, sports fields, and other recreational amenities. Guests can select an available time slot via the website, a kiosk, the reception desk, or their smartphone.
The system automatically takes the available capacity of a facility into account. This prevents facilities, such as sports fields or swimming pools, from becoming overbooked and ensures that visitor numbers remain manageable.
All reservations are automatically registered in the Jimani platform and linked to the guest’s account or accommodation. This provides staff with real-time insight into the scheduling and occupancy of facilities at the park. Read more.
How does Jimani assist with planning activities and bookings at the park?
The Jimani system helps holiday parks organize activities and bookings clearly by utilizing central planning and real-time availability. Staff can easily see which activities, facilities, or rental products are already reserved and which time slots remain available.
The system operates with clear time slots and capacity settings, preventing double bookings. This allows activities such as sports facilities, wellness treatments, rental products, or other recreational activities to be scheduled efficiently.
Additionally, all reservations are automatically linked to the guest account or the guest’s accommodation. This ensures that staff always have a clear overview of scheduled activities, bookings, and associated payments within the Jimani platform. Read more.
Can guests make reservations via the holiday park app?
Yes, within the Jimani system, guests can easily make reservations via the holiday park app. Through the app, guests can, for example, book activities, reserve a table in the restaurant, schedule wellness treatments, or reserve rental products.
The app automatically displays available time slots and facilities at the park, allowing guests to make suitable reservations themselves during their stay. This eliminates the need for guests to visit the reception and allows them to manage everything conveniently via their smartphone.
All reservations made via the app are automatically registered in the Jimani platform and linked to the guest account or accommodation. This provides staff with real-time insight into reservations, occupancy, and scheduling at the park. Read more.
Can guests reserve activities via their smartphone?
Yes, within the Jimani system, guests can easily reserve activities via their smartphone. This can be done, for example, via the holiday park’s website widget or via QR codes placed at various locations throughout the park.
By scanning a QR code, guests can immediately make a reservation for activities such as sports facilities, wellness treatments, rental products, or other recreational activities at the park. The system automatically displays the available time slots, allowing guests to select a suitable time themselves.
All reservations are automatically registered in the Jimani platform and linked to the guest account or the guest’s accommodation. This ensures that staff always have real-time insight into the schedule and availability of activities at the park. Read more.
Can I reserve wellness and sauna treatments?
Yes, within the Jimani system, you can easily manage and reserve wellness and sauna treatments. For example, guests can reserve a sauna, massage, or other wellness treatment via the website widget, kiosk, reception, or QR code at the park.
The system operates with time slots, allowing staff to see immediately which treatments are available and which have already been reserved. This prevents double bookings and ensures the schedule remains clear.
In addition, reservations are automatically linked to the POS system. This allows treatments to be easily paid for or linked to the guest account or accommodation, ensuring that all reservations, payments, and guest data are centrally registered within the Jimani platform.
Can I manage pool access with tickets or scan gates?
Yes, within the Jimani system you can easily manage access to the swimming pool using tickets, QR codes, kiosks/order terminals, or scanning devices. Guests can, for example, reserve a pool ticket through the website, a kiosk, or at the reception.
When a guest has a ticket or reservation for the pool, it can be scanned at the entrance using a scan gate or handheld scanner. The system automatically checks whether the ticket is valid and registers access in real time.
This allows you to easily keep track of how many guests are currently in the pool and helps prevent unauthorized access.
In addition, pool tickets can be linked to the guest account or the guest’s accommodation. This ensures that reservations, payments, and access registrations remain clearly stored within the Jimani platform.
Can I reserve sports and activity facilities such as bowling alleys and tennis courts?
Yes, within the Jimani system, you can easily reserve sports and activity facilities, such as bowling alleys, tennis courts, padel courts, or other recreational activities at the holiday park.
The system operates with clear time slots, allowing guests to reserve an available period via the website, kiosk, QR code, or at the reception. Once a reservation is made, availability is automatically updated to prevent double bookings.
Additionally, reservations can be directly linked to the point-of-sale system. This allows staff to easily add extra products or services, such as drinks, snacks, or rental equipment, which are then automatically registered on the same account. This ensures that reservations, orders, and payments remain organized within one central system. Read more.
Which reservations can I manage within the Jimani system at a holiday park?
Within the Jimani system, you can manage various types of reservations that occur at a holiday park. The platform is designed to manage multiple facilities and services within a single central environment, ensuring that employees do not have to work with different systems.
For example, you can manage reservations for:
- restaurants and table bookings
- sports and activity facilities such as bowling alleys, tennis courts, or padel courts
- rental products such as bicycles, e-bikes, or other recreational equipment
- access to facilities such as swimming pools or other recreational amenities
- catering and takeaway orders such as snack bar or pizzeria orders
- wellness and sauna treatments
- breakfast services or orders from the park shop or supermarket
All reservations are automatically linked to the central Jimani platform. This ensures that reservations, payments, and guest data remain clearly registered within one system, providing employees with real-time insight into availability and scheduling at all times. Read more.
Frequently asked questions
Restaurant reservation system
Can I connect multiple kiosks to a single point of sale?
Yes, it is possible to link multiple kiosks to a single Jimani POS system. All kiosks operate within the same platform and automatically forward orders to the central point of sale.
This allows you to use multiple ordering points within your business, while all orders and payments are processed clearly in one system. This way, you can easily maintain insight into all transactions and revenue.
In addition, kiosks can be used for other applications. For example, guests can use a kiosk to make a table reservation, book an activity, or purchase tickets for an event. Consider, for instance, a guest who reserves a table upon arrival, books a bowling lane or wellness activity, or buys tickets for an event. This makes the kiosk a versatile self-service point within your business. Read more about it here.
Can I automatically send customers a survey for feedback after their visit?
Certainly, you can send a special survey per reservation type that you can really benefit from. This allows you to create an unlimited number of surveys for each type of ticket. You can customize the questions to the ticket type so that you get really good feedback.
You set how many hours after departure the survey is sent (under Sending times); a fixed time of day is not possible. This requires the Survey extension (€5 per month, excl. VAT).
Is the reservation system suitable for international guests (multiple currencies and languages)?
Yes. Jimani works in 13 languages: Dutch, English, Danish, German, Greek, Spanish, Finnish, French, Italian, Norwegian, Polish, Portuguese and Swedish. You choose which languages your guests see (at most five at a time).
Which online payment methods are supported for deposits and reservations?
What customer information and preferences can I view for a reservation?
With each reservation, you will immediately see the name, full contact details (phone and email), and any special requests (e.g., allergies or preferred seating) that the guest has provided. This data is stored in a customer profile for future personalization.
When you open the reservation, you will immediately see how often these guest(s) have visited, what their previous experience was like, and you will have access to their previous orders and spending patterns.
Can I flexibly manage my opening hours and exceptions (holidays)?
Certainly. You can easily set regular opening hours, but exceptions and special times can also be added quickly. This is useful for holidays, events, or temporary closures, for example, ensuring an accurate availability calendar.
With Jimani, it is possible to link each type of reservation, such as dinner or lunch, to its own opening hours and time slots, so you can easily make certain spaces or days available only to groups. Read more here.
How do I know if children, babies, or animals will be accompanying the guests?
You can allow the guest to pre-select the number of adults, children, and babies when making the reservation. You can also easily add a high chair as an option to the reservation, so the guest can choose it themselves, or indicate other wishes.
How do I process group reservations and ensure all information is available?
Within Jimani, there are numerous options to streamline group reservations and display all information clearly and concisely. For example, for parties and events such as weddings, anniversaries, or corporate outings, you can create fields with questions like, “What time would you like to eat?”, “How many vegetarians should we consider?”, “Which drinks may be served?”, and so on.
Besides obtaining specific information per reservation type, Jimani allows you to easily create a quote, where you can immediately receive a deposit and confirm the event.
Or choose the inquiry option, so that every request for a group reservation no longer has to come in via email, but directly via the reservation widget.
Can guests indicate special dietary requirements, allergies, or table preferences?
Yes, within Jimani you can create an unlimited number of fields that you link to a reservation type. This allows you to immediately request specific information during the reservation process.
Tip: For example, when you offer a reservation type such as a birthday dinner or children’s party, you can immediately use fields to ask for the name and age of the birthday person, so that you can prepare something if necessary.
This information is displayed in the reservation overview, so that it is always available to the service and kitchen staff.
How can I sell additional products, packages, or menus during the reservation process?
How can I sell additional products, packages, or menus during the reservation process?
With Jimani, you can add deposits per reservation type.
For example, for a special occasion such as a Christmas dinner, you can charge a deposit per person, such as €20.00 for adults and €10.00 for children, so you can be sure that you will not have any cancellations or no-shows and that you can purchase accordingly. You create a “Price per person” product and add it to each desired reservation type.
If you want to be able to sell extras as an option, you can create a product via “Extra products” and offer it during the reservation of that reservation type. Think of a wine package, a birthday surprise, or a decorated chair at a children’s party.
With Jimani, you have the option, in addition to adding products, to also add combination reservations. With a combination reservation, you can reserve activities or ticket sales while booking a table. Read more about it here.
Can I set a maximum number of reservations or guests per time slot?
Yes, with Jimani you have 2 choices: either a maximum number of guests per 15 minutes or the number of reservations per 15 minutes. With this “Peak Restriction” option, it is possible to spread out the peaks. Suppose you have 20 tables and all tables are reserved at 6:00 PM. This means that around 6:00 PM there will be a lot of people at the door who will all sit down at the same time, order drinks and want to eat. This large crowd has a major impact on the service and kitchen. If you set a maximum of 5 reservations per 15 minutes via the “Peak Restriction“, this means that there is more spread and therefore more peace of mind. When 5 reservations have been made at 6:00 PM, 6:00 PM will be displayed as full during the reservation process and 6:15 PM will be the next available reservation time.
Is it possible to link tables to specific zones, rooms, or the terrace?
Yes. You can link tables to specific zones (e.g., terrace, conservatory, bar, private room). This allows guests to indicate their preference and gives you, as the administrator, complete control over the optimal table allocation per zone.
Because all tables are linked to a specific space or zone, you can also set restrictions on these. This means that you can, for example, close off different zones for a period of time or days.
Can I spread out the crowds and better distribute my peak and off-peak hours?
Yes, with Jimani you have 2 choices: either a maximum number of guests per 15 minutes or the number of reservations per 15 minutes. With this “Crowd Restriction” option, it is possible to spread out the peaks. Suppose you have 20 tables and all tables are reserved at 6:00 PM. That means that around 6:00 PM there will be a lot of people at the door who will all sit down at the same time, order drinks and want to eat. This large crowd has a major impact on the service and kitchen. When you set via the “Crowd Restriction” that, for example, a maximum of 5 reservations may be made per 15 minutes, this means that there is more spread and therefore peace. When 5 reservations have been made at 6:00 PM, 6:00 PM will be displayed as full during the reservation process and 6:15 PM will be the next available reservation time. Read more about it here.
Is it possible to automatically forward reservations to the kitchen or point of sale (POS) system?
Almost. Jimani offers integrations with various point of sale (POS) systems and can automatically forward reservation information, including ordered products, to the cash register and kitchen. There are many POS systems, so if your brand of POS system is not yet linked to Jimani, we will address this request as soon as possible. Read more here.
Can I view the tables and floor plan in real time?
Yes, you can in 2 ways.
- Via the floor plan. In the floor plan you will find an overview of all tables, reservations and their status.
- Via the reservation overview pages. In this overview you will find a schematic representation of all reservations for today, the week, or new reservations.
Does Jimani Online offer the option to request deposits or full payments upon reservation?
With Jimani, you can add deposits per reservation type.
For example, for a special occasion such as a Christmas dinner, you can charge a deposit per person, such as €20.00 for adults and €10.00 for children, so you can be sure that you will not have any cancellations or no-shows and that you can purchase accordingly. You create a “Price per person” product and add it to each desired reservation type.
If you want to be able to sell extras as an option, you can create a product via “Extra products” and offer it during the reservation of that reservation type. Think of a wine package, a birthday surprise, or a decorated chair at a children’s party.
With Jimani, you have the option, in addition to adding products, to also add combination reservations. With a combination reservation, you can reserve activities or ticket sales while booking a table.
How do I and my colleagues receive a notification upon cancellation?
A cancellation is never pleasant, but it is certainly much better than a No-show. A cancellation is automatically placed back as an open position and can therefore be reserved again.
The guest can always cancel their reservation, and when this is done, there are 2 possibilities:
- It concerns a reservation for which no payment has been made.
You can find the reservation in “Cancellations,” and there is a notification, so you are always aware of cancellations.
- It concerns a reservation for which a payment has been made.
You can find the reservation in the “Refund Overview.” Here, you have the choice to refund the guest’s deposit, a portion of the amount, or even not refund the full amount. This, of course, depends entirely on your return policy.
How can I significantly reduce no-shows?
You can significantly reduce no-shows by utilizing two effective features: automatic reminders and the option for mandatory deposits. This combination ensures greater guest engagement, resulting in a lower dropout rate and more stable revenue. Read more here.
How can I inform my colleagues/employees about important matters or announcements?
You can easily share important messages or instructions via “Announcements.” The announcements will be visible to everyone on a set date. The announcement can always be visible, or only when someone manually makes a reservation.
There are 3 types of announcements you can use:
- Informative announcement
- Warning announcement
- Attention announcement
Is it possible to add reservations manually (e.g., phone bookings)?
Certainly. In addition to online bookings received through the widget, you can manually add reservations yourself in the system. This is essential for registering telephone bookings, walk-ins, or on-site appointments, ensuring that your overview of the day is always complete.
A manual reservation is created in such a way that it takes a maximum of 10 seconds, so you can quickly move on.
Can Jimani prevent double bookings?
Absolutely. Our system operates in real time and uses advanced algorithms to update availability instantly. Once a table is booked, it is blocked for other reservations, effectively preventing double bookings and optimizing occupancy rates.
Also, when making a manual reservation, you can immediately see if there is space available. If it is not available at the moment, you can immediately see when it is.
Can I centrally manage multiple restaurant branches or locations within Jimani?
Yes, Jimani is ideally suited for multiple locations. You can manage all locations in one central account and easily switch between locations with a single click. This saves time, ensures uniformity in settings, and provides you with a complete overview of the performance of all your businesses. Read more about it here.
Frequently asked questions
Salon POS system
How are payments automatically linked to the correct appointment?
Within the Jimani salon system, appointments are automatically linked to the point-of-sale system. When a customer has an appointment, it appears directly in the system with the corresponding treatment(s).
When the customer pays, the payment is automatically linked to the relevant appointment. The treatment scheduled in the appointment is immediately added to the bill, allowing the employee to easily process the payment through the register.
As a result, appointments, treatments, and payments remain automatically connected within the Jimani platform. This ensures organized administration and always provides clear insight into appointments, payments, and revenue. Read more.
Can I use multiple payment terminals within my salon?
Yes, within the Jimani POS system, you can use multiple payment terminals within your salon. This allows staff members to process payments at various locations, such as multiple checkout points or directly at the treatment chair.
All payment terminals are linked to the same Jimani platform. This ensures that payments are automatically recorded in the central administration and linked to the correct treatment, appointment, or product sale.
Since all transactions are processed in real time, you always maintain a clear overview of payments and revenue within your salon. This enables flexible working and keeps the administration organized within a single system.
What happens to my POS data in the event of an internet or power outage?
If the internet goes down, the Jimani POS keeps working. You check out with cash or “Other payment” (for example on a separate card terminal), the customer receipt is printed and the order is sent automatically as soon as the connection is back. Card payments via Mollie, Tap to Pay and gift cards only work again once there is internet.
In practice, however, this rarely occurs, as stable internet is now the standard for hospitality businesses in Europe. To prevent any potential interruptions, we always advise ensuring a reliable internet connection within your establishment.
If there is still no connection for a while, you can also look up today’s receipts of that register offline and print them again. No orders are lost.
How are combined treatments processed administratively?
Within the Jimani salon system, you can easily register and process combined treatments. When a client receives multiple treatments during one appointment, these treatments can be added together under the same appointment.
The treatments are automatically linked to the client and then combined into one clear transaction in the POS. This allows the staff member to settle all treatments in a single payment.
All treatments are recorded individually in the administration and reports. This way you maintain insight into which treatments have been performed, while the payment is processed clearly within one transaction. Read more.
How are appointments automatically converted into payment transactions?
Within the Jimani POS system, appointments are automatically linked to the cash register. Once a customer has completed a treatment, the staff member can open the appointment directly via the POS terminal.
The treatment scheduled in the appointment is automatically added to the bill. This allows the staff member to process the payment immediately without having to re-enter the details manually.
This ensures that appointments, treatments, and payments remain automatically connected. As a result, administration stays organized and all transactions are correctly recorded within the Jimani platform. Read more.
Can I manage multiple locations?
Yes, within the Jimani system, you can easily manage multiple locations from one central platform. This allows you to clearly manage appointments, treatments, sales, and customer data for various locations within the same environment.
Through the dashboard, you can gain insight into appointments, revenue, and performance for each location. This makes it easy to see how each site is performing and where adjustments may be necessary.
Additionally, you can use specific settings for each location, such as employees, opening hours, or available treatments. This allows you to maintain flexibility for each salon while all data is managed centrally within the Jimani platform.
Can I install this myself?
Yes, the Jimani POS system is designed so that you can easily install it yourself. You do not need a technician or technical knowledge. You simply plug in the devices, connect them to the internet, and follow the steps in the system.
Your POS system will be ready for use within minutes. Because all hardware works directly with the Jimani platform, you can start quickly without installation costs or complicated configurations.
Make sure there is a stable internet connection at the location. Read more.
What is the minimum recommended hardware for a complete POS setup?
For a basic POS setup in a salon, at least a POS screen, payment terminal, and receipt printer are recommended. With this equipment you can register treatments, sell products, and process payments directly through the Jimani POS system.
The POS screen serves as the central point where appointments, treatments, and sales are entered. The payment terminal allows customers to pay easily using PIN, contactless, or mobile payments. A receipt printer can then print a receipt or provide confirmation of the payment.
Depending on the size of your salon, you can later expand the system with additional hardware such as multiple POS screens, handheld terminals, or extra payment terminals. This allows your POS setup to easily grow along with your salon and workflow. Read more.
Can I switch from the POS screen to the appointments or reservations screen?
Yes, within the Jimani system you can easily switch from the POS screen to the appointments or reservations screen. This allows employees to quickly view appointments, make changes, or schedule new appointments without opening another system.
Because all functions are part of the same Jimani platform, appointments, treatments, and payments are automatically connected within one central environment. This keeps everything clear and directly visible in the POS system.
For example, when a client arrives for an appointment, the employee can open the appointment directly from the reservation overview and easily process the payment via the POS. This keeps appointments, treatments, and payments fully integrated within one system. Read more.
How do I gain insight into customer data and treatment history?
Within the Jimani salon system, customer data is automatically saved whenever a customer schedules an appointment or receives a treatment. This allows you to automatically build an overview of customers and their previous visits.
In the customer profile, you can easily view information such as contact details, scheduled appointments, performed treatments, and previous purchases. This provides staff with immediate insight into a customer’s treatment history.
All data is stored centrally within the Jimani platform. This allows you to quickly review which treatments a customer has previously received, enabling you to better tailor treatments or products to the customer’s needs.
What do POS terminals, payment devices, and other hardware cost for my salon?
The cost of hardware depends on the devices you need for your salon, such as POS screens, payment terminals, receipt printers, or handheld terminals. This hardware can easily be ordered through the Jimani webshop, ensuring that all devices are directly compatible with the Jimani platform.
The Jimani salon system itself has no monthly fee: the first register and the full reservation and POS system are free. When you start, you pay a one-off onboarding fee of €279. You can add unlimited employees and easily manage appointments, treatments and payments within one central environment.
If you want to use multiple registers, you pay €15 per month per additional register. In addition, a fixed list of extra features costs €5 to €29 per month, such as a kitchen display (KDS) or a handheld (each €5 per month per device). All prices exclude VAT.
Hardware such as POS terminals, payment devices, and receipt printers can easily be added as your salon grows. This allows you to flexibly expand your POS system with the devices and features you need.
How does the cash register switch between appointments, product sales, and separate payments?
Within the Jimani system, you can easily switch between various functions, such as appointments, product sales, and separate payments. From the cash register, you can directly open an appointment, add products, or process a payment without having to navigate to another system.
For example, when a customer has had a treatment and also purchases products, these can be automatically added to the same invoice. Separate payments, such as the purchase of a product or gift voucher, can also be processed directly via the cash register.
Because all functions are part of the same Jimani platform, appointments, sales, and payments remain automatically linked within one central administration. This ensures you always maintain a clear overview of all transactions in your salon.
How are deposits processed?
Within the Jimani system, you can easily manage deposits when making an appointment or reservation. When a customer books an appointment, a deposit can be registered directly in the system.
This deposit is automatically linked to the appointment and stored in the records. When the customer pays after the treatment, the deposit is automatically deducted from the total amount of the treatment.
This ensures that records remain organized and prevents payments from being processed twice. Furthermore, you always have a clear overview of outstanding amounts and deposits already paid within the Jimani platform.
Can I combine appointments, product sales and other POS functions?
Yes, within the Jimani system you can easily combine appointments, product sales and other POS functions within one cash register system. For example, you can register a treatment, sold products and any additional services together in the same transaction.
When a customer has had an appointment and also buys products, these can automatically be added to the same invoice in the POS. The employee can then process everything in one single payment.
All transactions are automatically recorded in the Jimani platform. This keeps appointments, treatments, product sales and payments clearly connected within one central administration. Read more.
Can I combine products and treatments in a single payment?
Yes, within the Jimani system, you can easily combine products and treatments in a single payment. For example, if a customer has received a treatment and also purchases products, these can be added together to the same bill in the point of sale.
The employee can select both the treatment and the products and process them in a single transaction. This ensures the customer does not have to pay multiple times and keeps everything organized on one receipt.
All sales are automatically registered in the Jimani platform. This ensures that treatments, product sales, and payments remain correctly linked in the administration and reports. Read more.
What makes the Jimani POS system unique?
The Jimani POS system is part of a single integrated platform where reservations, orders, payments, and customer data converge. This means you do not work with different systems or external integrations, but with one central environment where all data is immediately available.
Within the Jimani system, you have access to a point-of-sale (POS) system that is fully integrated with salon reservation software. This means that all customer information is directly available at the checkout. Consequently, you can immediately add or sell products while making a reservation.
Following a treatment, such as a haircut, massage, or other salon service, you can easily recommend additional products and sell them directly through the POS system. This ensures that appointments, treatments, product sales, and payments remain clearly linked within a single system.
All hardware, including POS screens, kiosks, kitchen displays, payment terminals, receipt printers, and handheld terminals, is linked directly to the Jimani platform. As a result, orders are automatically connected to, for example, a QR code, customer account, or reservation number, providing you with real-time insight into your sales and customer data. Read more.
How are treatments linked to my point of sale?
Within the Jimani system, treatments are automatically linked to the POS system. When a customer books an appointment or a treatment is entered, it is immediately registered in the Jimani POS system.
During or after the treatment, the employee can easily open the treatment via the POS and process the payment immediately. The payment is automatically linked to the treatment and saved in the records.
This ensures that appointments, treatments, and payments remain clearly linked within a single system. This results in transparent administration and provides real-time insight into treatments, revenue, and customer data. Read more.
Frequently asked questions
Ticketing POS system
Can I use multiple scanning devices?
Yes, within the Jimani ticketing system, you can use multiple scanning devices simultaneously. This allows tickets to be scanned quickly and efficiently at different entrances or checkpoints.
All scanning devices are linked to the same Jimani platform. When a ticket is scanned, the system immediately verifies its validity and registers the entry in real time.
This prevents a ticket from being used multiple times and ensures you always have an up-to-date overview of the number of visitors who have already entered. Read more.
Can I work with multiple payment terminals?
Yes, within the Jimani POS system, you can easily use multiple payment terminals. This allows staff to process payments at different points of sale simultaneously, for example at multiple cash registers or mobile points of sale during an event.
All payment terminals are linked to the same Jimani platform. As a result, payments are automatically recorded in the central administration and linked to the correct ticket sales.
This ensures that transactions are processed in real-time and that you always have a clear overview of all payments and revenue within the system. Read more.
Can I view revenue per event?
Yes, within the Jimani ticketing system, you can easily view the revenue per event. All ticket sales and associated payments are automatically linked to the specific event for which the ticket was sold.
In the dashboard and reports, you can then see how many tickets were sold per event and the corresponding revenue. This provides you with a clear overview of the performance of each event.
Since all sales are registered in real-time on the Jimani platform, you always have up-to-date insight into your revenue and ticket sales. This allows you to easily analyze which events are performing best.
How are payments recorded?
Within the Jimani ticketing system, all payments are automatically recorded in the point-of-sale system. When a ticket is sold via the cash register, online ticket sales, or a kiosk, the payment is immediately linked to the corresponding transaction.
The system automatically records the payment amount, the payment method, and the ticket sold. This ensures that all transactions remain clearly stored within the central Jimani platform.
In addition, payments are processed in real time within the administration and reports. This ensures you always have an up-to-date overview of revenue, tickets sold, and all associated payments.
Can I use multiple points of sale during an event?
Yes, within the Jimani ticketing system, you can use multiple points of sale during an event. This includes, for example, various cash registers at the entrance, additional points of sale on the grounds, or mobile points of sale with handheld terminals.
All points of sale are connected to the same Jimani platform. As a result, all ticket sales and payments are automatically registered in the same administration.
The system tracks in real time how many tickets have been sold and how much capacity is still available. This prevents double sales and ensures you always maintain a clear overview of total ticket sales during the event. Read more.
How are refunds processed in my POS system?
When a ticket is refunded, the refund is automatically processed within the Jimani POS system. The original transaction remains visible in the records but is clearly marked as refunded.
The system automatically records the refunded amount and adjusts the administration accordingly. This ensures that your revenue figures and reports remain accurate and organized.
In addition, the available capacity is automatically updated when a ticket is refunded. This allows the released ticket to be made available for sale again.
¿Puedo crear diferentes tipos de entradas?
Sí, dentro del sistema de ticketing de Jimani puedes crear fácilmente diferentes tipos de entradas. Por ejemplo, entradas estándar, entradas para niños, entradas VIP, entradas de grupo o entradas con acceso especial.
Per tickettype kun je eigen prijzen, voorwaarden en beschikbaarheid instellen. Hierdoor kun je flexibel inspelen op verschillende doelgroepen of soorten evenementen.
Para cada tipo de entrada puedes establecer tus propios precios, condiciones y disponibilidad. Esto te permite adaptarte con flexibilidad a diferentes públicos o tipos de eventos.
How is capacity automatically updated?
Within the Jimani ticketing system, capacity is automatically updated as soon as a ticket is sold, both online and at the point of sale. The system tracks in real time how many tickets are available and how many spots have already been sold.
When a visitor purchases a ticket, it is processed immediately within the central platform. As a result, the available capacity is automatically adjusted, and staff at the ticket desk always see the current overview.
This prevents more tickets from being sold than are available. This ensures you always maintain control over the maximum number of visitors and that ticket sales remain clear and well-managed within a single system.
How do I gain insight into customer data during ticket sales?
Within the Jimani ticketing system, customer data is automatically stored whenever someone purchases a ticket, for example via the point of sale or online. This allows you to automatically build an overview of visitors and their purchases.
In the system, you can easily view customer information such as name, contact details, purchased tickets, and previous visits. This provides insight into visitor behavior and assists in managing reservations, subscriptions, or returning guests.
All data is stored centrally within the Jimani platform. This allows you to see in a single overview which tickets have been sold, which customers have booked, and the associated transactions. This makes it easier to view reports and gain better insight into your ticket sales.
Can I switch from the POS to a reservation or ticket screen?
Yes, within the Jimani platform you can easily switch from the POS to the ticket screen, reservation screen, or the floor plan. This allows staff to quickly sell tickets, view reservations, or create new bookings without opening another system.
Because all functions are part of the same Jimani platform, ticket sales, reservations, and payments are automatically connected within one central environment. This keeps all transactions organized and directly visible in the POS system.
Through the floor plan, you can also easily manage locations, halls, or zones and immediately see which seats or time slots are available. Sold tickets are automatically registered and provided with a QR code, which can be scanned at the entrance for fast and controlled access. Read more.
What do scanners, POS terminals, and other hardware for ticket sales cost?
The cost of hardware depends on the devices you need for your ticket sales, such as POS screens, payment terminals, ticket scanners, receipt printers, or kiosks. This hardware can easily be ordered through the Jimani webshop, ensuring all devices are directly compatible with the Jimani platform.
The Jimani ticketing system itself has no subscription and no monthly fee. You pay €0.49 per ticket sold. The tickets sold in a month appear on the following month’s invoice.
When you start, you pay a one-off onboarding fee of €279. The first register is free; an additional register costs €15 per month. All prices exclude VAT.
Hardware such as scanners, POS screens, kiosks, or handheld terminals can easily be added as your organization grows. This allows you to flexibly expand your ticket sales setup with the hardware and features you need. Read more.
How does the system switch between online ticket sales and sales at the box office?
Within the Jimani ticketing system, online ticket sales and box office sales are automatically processed within the same central platform. As a result, tickets sold online and tickets sold at the box office are immediately registered in the same administration.
The system tracks in real-time how many tickets have been sold and how much capacity remains available. When a ticket is sold online, it is immediately updated in the system, ensuring that box office staff always see the current overview.
This prevents double sales and ensures you always have insight into total ticket sales, regardless of whether tickets were sold online or at the box office. Read more.
Can I combine ticket sales with other POS applications within a single system?
Yes, within the Jimani platform, you can easily combine ticket sales with other POS functions within one central system. This allows you to register other sales alongside tickets, such as products, services, or additional options, through the same point of sale.
All transactions are automatically processed within the same administration. Consequently, payments, tickets, and other sales remain clearly linked within a single platform.
Because everything operates within the same system, you avoid having to work with multiple separate systems. This ensures a more efficient workflow and provides you with real-time insight into all sales and transactions. Read more.
Can I automatically forward kiosk orders to the kitchen?
Yes, within the Jimani platform, orders placed via a kiosk can be automatically forwarded to the kitchen. For example, when a visitor orders food or drinks via a kiosk, the order is immediately registered in the POS system and automatically sent to the appropriate receipt printer or kitchen display system (KDS).
This eliminates the need for staff to enter the order manually and allows the kitchen to begin preparation immediately. This accelerates the ordering process and reduces the likelihood of errors.
This is particularly useful at locations such as swimming pools, zoos, indoor play centers, event venues, or sports stadiums, where visitors can order food and drinks in addition to tickets. This ensures that ticket sales, catering orders, and payments remain clearly linked within one central Jimani system.
Can I connect multiple kiosks to a single point of sale?
Yes, within the Jimani platform, multiple kiosks or self-service terminals can be linked to a single point-of-sale (POS) system. All kiosks operate within the same central environment and automatically forward sales to the POS.
When a visitor purchases a ticket via a kiosk, the payment is immediately registered in the POS system and linked to the corresponding sale. This ensures that all transactions remain clearly organized within a single administrative system.
This is particularly useful for high-traffic locations, such as swimming pools, zoos, museums, events, sporting matches, indoor play centers, or festivals. By installing multiple kiosks, visitors can purchase tickets independently more efficiently, while all sales are processed centrally within the Jimani system.
Furthermore, ticket sales, payments, and access control remain synchronized in real-time, providing continuous insight into current revenue and the number of tickets sold. Read more.
How are kiosk orders processed in my POS system?
When visitors purchase tickets via a kiosk or self-service terminal, these purchases are automatically recorded in the Jimani POS system. Sales are directly linked to the central platform, ensuring that payments, tickets, and administration are processed in real time within the same point-of-sale environment.
After purchase, the ticket is automatically generated and provided with a unique QR code. This can be scanned immediately at the entrance for access control, ensuring a fast and well-organized entry process.
Kiosks are particularly useful at locations where many visitors purchase tickets independently, such as swimming pools and water parks, zoos, museums, events, sports matches, indoor arcades, or workshops and seminars. Visitors can easily select a ticket, pay, and gain immediate access, while all sales are automatically processed within the Jimani POS system.
This ensures that ticket sales, payments, and access control remain centrally managed within one clear platform. Read more.
Can I link QR tickets to my point-of-sale (POS) system?
Yes, within the Jimani platform, QR tickets are automatically linked to the POS system. When a ticket is sold—for example, online or via door sales—it is immediately registered in the same POS environment where payments and other transactions are processed.
Each ticket automatically receives a unique QR code linked to the sale in the POS system. This ensures that payments, ticket information, and visitor data are stored centrally within a single system.
When a visitor arrives, the ticket can be easily scanned using a scanner or handheld device. The system immediately verifies the validity of the ticket and automatically registers the entry. This keeps ticket sales, access control, and administration clear and fully integrated within one platform. Read more.
How is misuse or duplicate scanning prevented?
Within the Jimani ticketing system, each ticket is assigned a QR code that is directly linked to the central platform. When a ticket is scanned at the entrance, the system automatically verifies whether the ticket is valid and if it has been used previously.
As soon as a ticket is successfully scanned, it is immediately registered in the system. The system also checks how often and within what timeframe a ticket may be scanned again.
Within Jimani, you can configure how often and within what timeframe a ticket may be scanned again. This is particularly useful for locations such as indoor playgrounds, swimming pools, or parks where visitors with a day or week pass may enter and exit multiple times. For example, you can set a ticket to be scannable again after 10 minutes, allowing visitors to re-enter after leaving the premises.
In addition, all scans are registered in the dashboard in real time. This provides organizers with constant insight into the number of visitors who have already entered and allows for easy monitoring of the entry process. Read more.
Are tickets automatically provided with a QR code?
Yes, within the Jimani ticketing system, tickets are automatically provided with a unique QR code. When a ticket is sold online or created at the point of sale, the system automatically generates a QR code that is linked to the ticket.
This QR code can be easily scanned at the event entrance using a scanner or handheld device. The system immediately verifies the ticket’s validity and records the entry in the Jimani platform.
This makes the entry process faster and more efficient, preventing tickets from being used multiple times. Furthermore, you maintain real-time insight into how many visitors have already entered and how many tickets remain outstanding. Read more.
How are tickets linked to my POS system?
Within the Jimani ticketing system, tickets are automatically linked to the POS system. When a ticket is sold online or purchased at the door, it is immediately registered in the central Jimani platform.
As a result, all sales are automatically processed in the same POS environment as your payments and administration. You can immediately see which tickets have been sold, how many spots are still available, and through which sales channel the tickets were sold.
In addition, tickets can easily be scanned at the entrance of an event. The system automatically checks whether the ticket is valid and registers the entry. This keeps ticket sales, access control, and administration clear and centrally managed within one system.
Can I install this myself?
Yes, the Jimani ticketing system is designed so you can easily install it yourself. You do not need a technician or technical knowledge. Simply connect the devices, connect them to the internet, and follow the steps in the system.
Within a few minutes your POS is ready to use. Because all hardware is directly connected to the Jimani platform, you can get started quickly without installation costs or complicated configurations. This allows you to immediately begin selling and managing tickets.
Make sure there is a stable internet connection at the location. Read more.
What is the minimum recommended hardware for a complete POS setup?
For a basic ticketing setup, a minimum of a POS screen, receipt printer, and payment terminal is recommended. This equipment allows you to sell tickets, process payments, and register all transactions directly in the Jimani POS system.
Depending on the type of event or location, the setup can be expanded with additional hardware, such as scanning devices for ticket validation, extra POS screens, or handheld terminals. This enables faster ticket sales and more efficient event access for visitors.
As the ticketing system is fully integrated with the Jimani platform, ticket sales, payments, and access control are automatically synchronized. This ensures you always have real-time insight into tickets sold and the available capacity of your event. Read more.
Can I combine door sales with online sales?
Yes, within the Jimani ticketing system, you can easily combine door sales with online ticket sales. Tickets sold online and tickets sold at the door are automatically registered within the same system.
This ensures you always have real-time insight into the number of tickets sold and the available capacity for an event. When a ticket is sold online, it is immediately updated in the system, preventing double sales at the door.
In addition, all payments and ticket data are stored centrally within the Jimani platform. This allows you to maintain a clear overview of your ticket sales and administration for both online and door sales. Read more.
What makes the Jimani POS system unique?
The Jimani POS system is part of a single integrated platform where reservations, orders, payments, and customer data converge. This means you do not work with different systems or external integrations, but with one central environment where all data is immediately available.
With the Jimani POS system, you can not only sell tickets but also easily process other transactions within the same system. For example, you can register bar orders, manage table reservations, and sell or rent parking tickets without having to work with multiple separate systems. This ensures that all administration remains clear and centrally managed.
All hardware, such as POS screens, kiosks, kitchen displays, payment terminals, receipt printers, and handheld terminals, is directly linked to the Jimani platform. As a result, orders and transactions are automatically connected to, for instance, a QR code, customer account, or reservation number. This provides you with real-time insight into your sales, visitors, and guest data. Read more.
Frequently asked questions
Ticket sales & Event management
How are refunds processed in my POS system?
When a ticket is refunded, the refund is automatically processed within the Jimani POS system. The original transaction remains visible in the records but is clearly marked as refunded.
The system automatically records the refunded amount and adjusts the administration accordingly. This ensures that your revenue figures and reports remain accurate and organized.
In addition, the available capacity is automatically updated when a ticket is refunded. This allows the released ticket to be made available for sale again.
¿Puedo crear diferentes tipos de entradas?
Sí, dentro del sistema de ticketing de Jimani puedes crear fácilmente diferentes tipos de entradas. Por ejemplo, entradas estándar, entradas para niños, entradas VIP, entradas de grupo o entradas con acceso especial.
Per tickettype kun je eigen prijzen, voorwaarden en beschikbaarheid instellen. Hierdoor kun je flexibel inspelen op verschillende doelgroepen of soorten evenementen.
Para cada tipo de entrada puedes establecer tus propios precios, condiciones y disponibilidad. Esto te permite adaptarte con flexibilidad a diferentes públicos o tipos de eventos.
How is capacity automatically updated?
Within the Jimani ticketing system, capacity is automatically updated as soon as a ticket is sold, both online and at the point of sale. The system tracks in real time how many tickets are available and how many spots have already been sold.
When a visitor purchases a ticket, it is processed immediately within the central platform. As a result, the available capacity is automatically adjusted, and staff at the ticket desk always see the current overview.
This prevents more tickets from being sold than are available. This ensures you always maintain control over the maximum number of visitors and that ticket sales remain clear and well-managed within a single system.
Can I combine ticket sales with other POS applications within a single system?
Yes, within the Jimani platform, you can easily combine ticket sales with other POS functions within one central system. This allows you to register other sales alongside tickets, such as products, services, or additional options, through the same point of sale.
All transactions are automatically processed within the same administration. Consequently, payments, tickets, and other sales remain clearly linked within a single platform.
Because everything operates within the same system, you avoid having to work with multiple separate systems. This ensures a more efficient workflow and provides you with real-time insight into all sales and transactions. Read more.
How are tickets linked to my POS system?
Within the Jimani ticketing system, tickets are automatically linked to the POS system. When a ticket is sold online or purchased at the door, it is immediately registered in the central Jimani platform.
As a result, all sales are automatically processed in the same POS environment as your payments and administration. You can immediately see which tickets have been sold, how many spots are still available, and through which sales channel the tickets were sold.
In addition, tickets can easily be scanned at the entrance of an event. The system automatically checks whether the ticket is valid and registers the entry. This keeps ticket sales, access control, and administration clear and centrally managed within one system.
What makes the Jimani POS system unique?
The Jimani POS system is part of a single integrated platform where reservations, orders, payments, and customer data converge. This means you do not work with different systems or external integrations, but with one central environment where all data is immediately available.
With the Jimani POS system, you can not only sell tickets but also easily process other transactions within the same system. For example, you can register bar orders, manage table reservations, and sell or rent parking tickets without having to work with multiple separate systems. This ensures that all administration remains clear and centrally managed.
All hardware, such as POS screens, kiosks, kitchen displays, payment terminals, receipt printers, and handheld terminals, is directly linked to the Jimani platform. As a result, orders and transactions are automatically connected to, for instance, a QR code, customer account, or reservation number. This provides you with real-time insight into your sales, visitors, and guest data. Read more.
Frequently asked questions
Ticketing software
Which online payment methods are supported?
Jimani partners with Mollie, one of Europe’s leading payment solutions providers. Mollie provides a reliable and secure payment environment that supports all standard payment solutions per country, such as credit cards, iDeal, and PayPal. View the solutions and prices via this link.
Can I track visitor numbers per day?
Can I view my sales figures in real time?
Certainly, there are several options. You can view this through the financial reporting. In this report, you can clearly find and filter all transactions and orders by name, ticket type, or date.
Another possibility is the progress report. Through this report, you can check how many tickets you have sold and what the result has been so far. Read more about it here.
How do I gain insight into ticket sales?
When a ticket is selected via the built-in POS system, you immediately receive real-time information about the available tickets.
Another option is the progress report. This report allows you to track how many tickets you have sold and what the result has been so far. Read more here.
Can I automatically send customers a survey for feedback after their visit?
Certainly, you can send a special survey per reservation type that you can really benefit from. This allows you to create an unlimited number of surveys for each type of ticket. You can customize the questions to the ticket type so that you get really good feedback.
You set how many hours after departure the survey is sent (under Sending times); a fixed time of day is not possible. This requires the Survey extension (€5 per month, excl. VAT).
Can I include information with the ticket?
Yes, you can send multiple automated pre-arrival emails, and you can attach important documents to each email. You can add extra information to the ticket, such as opening hours, house rules, or directions. Read more in the blog .
Can I combine tickets with extras, such as lunch, a parking pass, or other activities?
Yes, you can create and link extra products to any ticket you want. This can be anything from a parking pass to bowling shoes.
In addition, you can offer combinations. During the purchase process, you can easily add other activities, or even a table reservation. For example, you can sell one event ticket including dinner, a parking pass, and a workshop, all combined into one reservation.
Can I automatically remind visitors about their event?
Yes, in addition to the standard emails when purchasing tickets, you can send up to four reminder emails. These emails are fully customizable and can include an attachment. You can configure each reminder separately, including the sending time. Consider a reminder one week in advance, three days in advance, one day before the event, or even a few hours in advance.
How quickly do customers receive their ticket after purchase?
After a successful payment, customers receive their digital ticket directly by e-mail. If the ticket sale took place via the cash register, the ticket is automatically printed via the connected receipt printer. Read more about it here.
How do I process VIP or backstage tickets?
You can set how many times a ticket can be scanned per ticket type. This prevents tickets from being passed on and multiple people entering with one ticket.
For special tickets with access restrictions, use the ticket scanning service. During scanning, you can set restrictions so that a scanner only accepts VIP and backstage tickets, for example. This gives you complete control over who gets access to which areas. Read more about ticketing here.
Can I set up multiple zones or tiers for ticket sales?
Yes, you can set up zones or tiers, such as VIP, Premium, and Standard, to manage differentiated prices and access rights.
For special tickets with access restrictions, use the ticket scanning service. During scanning, you can set restrictions so that a scanner only accepts VIP and backstage tickets, for example. This gives you complete control over who gets access to which areas. Read more about it here.
Can I automatically close events when they are sold out?
You determine how many tickets are available per ticket type. For example, you can create 100 VIP tickets, 300 early-bird tickets, and 600 regular tickets. Once a ticket type is sold out, you can choose whether it is automatically hidden or remains visible with the status ‘sold out’. Read more here.
Can I limit access during busy periods by setting a daily limit?
Yes, this is very useful in a swimming pool, for example. During peak times, you can set a scan limit via the crowd control feature. Once this limit is reached, no one else can enter temporarily until guests have checked out. This way you keep the crowds safe and manageable. Read more about it here.
Does the system support scanning tickets at multiple entrances simultaneously?
Yes. The system is fully online, so you are not dependent on on-site servers. This means you can scan tickets at any location, including multiple entrances simultaneously.
Tickets can be scanned via the Jimani app, scan gates, or with a handheld scanner. Read more here.
How do I check tickets at the entrance (scanning)?
Each ticket sold is accompanied by a digital ticket and QR code. The QR code can be scanned in several ways, including via the Jimani App, a handheld scanner, or our scanning gates. Read more here.
Can I process refunds quickly?
Yes, guests always have the option to cancel their purchase. However, this does not automatically mean that the full amount will be refunded. This depends on the applicable return policy. Via the refund overview, you can easily determine whether the customer receives the full amount, a portion thereof, or no refund. The entire process is automated and easy to use.
Can I set VAT rates per ticket type?
Yes, you can set separate VAT rates for each ticket type, including combinations and extra products.
Can I offer subscriptions or annual passes through the system?
Yes, the system offers a fully integrated solution for selling and managing subscriptions and annual passes. You can create tickets with a validity of one day, multiple days, a week, month, or even a year—and everything in between.
Each type of ticket, regardless of its validity period, can be easily linked to a price. You can also differentiate between various rates, such as prices for adults and children.
Can I set up early bird rates?
Yes, each ticket type is easy to create and has its own settings. For early bird tickets, for example, you set the start date of the sale, determine the number of tickets available, and adjust the price compared to regular tickets. Read more here.
Can I set up group discounts for ticket sales?
Certainly, you can set up up to two discount levels. For each level, you determine the number of tickets from which the discount applies and whether it is calculated as a percentage or as a fixed amount.
For example, you can set a 10% or €10.00 discount for the purchase of 10 tickets, and a 15% or €50.00 discount for the purchase of 30 tickets.
Can I sell tickets through my own website?
Yes, you can. In addition to the integrated POS system, you can also sell tickets through your own website. With our widgets, you can easily place ticket sales on your website for a seamless and user-friendly integration. Read more about it in this blog.
Can I hide events until sales start?
Yes, you determine the publication date and can keep events invisible until you are ready to start selling.
Can I split events into multiple days?
Can I manage multiple events at once?
Certainly. All events are clearly displayed in your dashboard. You can create and manage unlimited events, regular ticket sales, and ticket types, all from one central location. Read more about it here.
Is it possible to offer a variety of ticket types (adults, children, groups)?
Certainly, you can create multiple differentiated ticket types, such as tickets for children, adults, or seniors. Please note: Jimani is not responsible for the customer’s purchasing behavior. It is therefore recommended to perform a physical check of both the ticket and the age upon entry.
Frequently asked questions
Access & Ticket scanning
Can I use multiple points of sale during an event?
Yes, within the Jimani ticketing system, you can use multiple points of sale during an event. This includes, for example, various cash registers at the entrance, additional points of sale on the grounds, or mobile points of sale with handheld terminals.
All points of sale are connected to the same Jimani platform. As a result, all ticket sales and payments are automatically registered in the same administration.
The system tracks in real time how many tickets have been sold and how much capacity is still available. This prevents double sales and ensures you always maintain a clear overview of total ticket sales during the event. Read more.
What do scanners, POS terminals, and other hardware for ticket sales cost?
The cost of hardware depends on the devices you need for your ticket sales, such as POS screens, payment terminals, ticket scanners, receipt printers, or kiosks. This hardware can easily be ordered through the Jimani webshop, ensuring all devices are directly compatible with the Jimani platform.
The Jimani ticketing system itself has no subscription and no monthly fee. You pay €0.49 per ticket sold. The tickets sold in a month appear on the following month’s invoice.
When you start, you pay a one-off onboarding fee of €279. The first register is free; an additional register costs €15 per month. All prices exclude VAT.
Hardware such as scanners, POS screens, kiosks, or handheld terminals can easily be added as your organization grows. This allows you to flexibly expand your ticket sales setup with the hardware and features you need. Read more.
Can I link QR tickets to my point-of-sale (POS) system?
Yes, within the Jimani platform, QR tickets are automatically linked to the POS system. When a ticket is sold—for example, online or via door sales—it is immediately registered in the same POS environment where payments and other transactions are processed.
Each ticket automatically receives a unique QR code linked to the sale in the POS system. This ensures that payments, ticket information, and visitor data are stored centrally within a single system.
When a visitor arrives, the ticket can be easily scanned using a scanner or handheld device. The system immediately verifies the validity of the ticket and automatically registers the entry. This keeps ticket sales, access control, and administration clear and fully integrated within one platform. Read more.
How is misuse or duplicate scanning prevented?
Within the Jimani ticketing system, each ticket is assigned a QR code that is directly linked to the central platform. When a ticket is scanned at the entrance, the system automatically verifies whether the ticket is valid and if it has been used previously.
As soon as a ticket is successfully scanned, it is immediately registered in the system. The system also checks how often and within what timeframe a ticket may be scanned again.
Within Jimani, you can configure how often and within what timeframe a ticket may be scanned again. This is particularly useful for locations such as indoor playgrounds, swimming pools, or parks where visitors with a day or week pass may enter and exit multiple times. For example, you can set a ticket to be scannable again after 10 minutes, allowing visitors to re-enter after leaving the premises.
In addition, all scans are registered in the dashboard in real time. This provides organizers with constant insight into the number of visitors who have already entered and allows for easy monitoring of the entry process. Read more.
Are tickets automatically provided with a QR code?
Yes, within the Jimani ticketing system, tickets are automatically provided with a unique QR code. When a ticket is sold online or created at the point of sale, the system automatically generates a QR code that is linked to the ticket.
This QR code can be easily scanned at the event entrance using a scanner or handheld device. The system immediately verifies the ticket’s validity and records the entry in the Jimani platform.
This makes the entry process faster and more efficient, preventing tickets from being used multiple times. Furthermore, you maintain real-time insight into how many visitors have already entered and how many tickets remain outstanding. Read more.
Frequently asked questions
Holiday park POS system
Can I manage bike rentals and other rental services?
Can I reserve facilities such as swimming pools or sports fields?
Can a guest book multiple activities and tickets at the same time?
Can I manage table reservations for one or more restaurants at the park?
Can I register security deposits for rental products or accommodations?
Yes, within the Jimani system, you can register security deposits for rental products or accommodations. For example, when a guest uses a bicycle, sports equipment, or any other rental service, a security deposit can be automatically added to the reservation or rental order.r.
The security deposit is recorded in the POS (Point of Sale) system and linked to the guest’s account or accommodation. This ensures full visibility of the deposit amount paid and clearly identifies which reservation or rental order it belongs to.
Upon completion of the rental, the security deposit can easily be refunded or settled through the POS system. All deposit transactions are automatically saved within the Jimani platform, ensuring your administration remains clear and organized. Lees meer.
Can I gain real-time insight into the occupancy levels at the park?
Yes, within the Jimani system, you can gain real-time insight into the occupancy levels at the holiday park. All reservations, bookings, and orders are automatically registered in the central platform, allowing staff and park managers to see immediately how many guests are using specific facilities.
Through the dashboard, you can, for example, view how many activities have been booked, which facilities are the busiest, and at what times the most reservations occur. This provides a clear overview of the occupancy across various parts of the park.
With this information, staff and park managers can better respond to busy periods by, for instance, spreading out activities, offering additional time slots, or deploying personnel more efficiently. This ensures that planning remains organized and the guest experience at the park can be improved. Read more.
Can I combine different sales channels within a single system?
Yes, within the Jimani system, you can combine various sales channels within one central platform. This allows reservations and orders from multiple channels to be processed while all transactions are automatically registered in the same system.
For example, guests can place reservations or orders via the website, the holiday park app, kiosks on-site, QR codes, or directly via the point of sale at the reception or catering facilities. All these sales channels are linked to the Jimani platform.
As a result, reservations, orders, and payments remain clearly registered within a single system. This provides staff and park managers with real-time insight into all sales and activities at the holiday park. Read more.
Can I manage equipment rentals through the POS system?
Yes, within the Jimani system you can easily manage equipment rentals through the POS system. Rental items such as bicycles, sports equipment, water sports gear, or other recreational materials can be set up as products in the system.
When a guest rents an item, it can be registered directly through the POS. The system automatically records the rental and updates product availability, allowing staff to see which items are rented out and which are still available.
Additionally, rentals can be linked to the guest account or accommodation. This ensures that rental transactions, payments, and reservations are clearly organized within the Jimani platform. Read more.
Can I combine activities with hospitality packages?
Yes, within the Jimani system, you can easily combine activities with hospitality packages. This allows you to offer various services at the holiday park together within a single reservation or booking.
For example: a bowling activity combined with dinner, a sports activity with a lunch package, or a workshop with drinks. Guests can reserve these combinations in advance, or staff can add them directly via the point of sale.
All components of the package are automatically registered in the Jimani platform and linked to the same booking or guest account. This ensures that reservations, orders, and payments remain organized within a single system.
Can I manage reservations using a floor plan?
Yes, within the Jimani system, you can manage reservations via a clear floor plan. The floor plan provides a visual representation of facilities and spaces at the holiday park, such as restaurant tables, activity zones, or other reservation locations.
Staff can see immediately via the floor plan which spots are available, reserved, or occupied. This allows reservations to be managed easily and enables staff to quickly assign a suitable spot or time slot to guests.
In addition, reservations made via the floor plan are automatically linked to the point-of-sale system. This ensures that reservations, orders, and payments remain clearly registered within the Jimani platform. Read more.
Can I link the catering facilities at the park to the POS system?
Yes, within the Jimani system, catering facilities at the holiday park can be fully integrated with the POS system. Restaurants, snack bars, bars, and other catering points at the park can all operate through the same platform.
Orders can be easily processed via the cash register, kiosks, or QR codes. These orders are automatically registered in the system and can be sent directly to the kitchen or the appropriate service point.
Additionally, catering orders can be linked to a guest account or accommodation. This allows guests to make multiple orders during their stay, which are then settled in a single payment later. All sales and payments are automatically stored within the Jimani platform, providing park managers with constant insight into catering revenue. Read more.
Can I set different time slots for activities?
Yes, within the Jimani system, you can set various time slots for activities at the holiday park. This allows activities to be scheduled at specific times, enabling guests to easily reserve an available slot.
For activities such as bowling alleys, tennis courts, wellness treatments, or workshops, guests can choose an available time slot. Once a reservation is made, this time slot is automatically blocked to prevent double bookings.
All time slots and reservations are automatically registered in the Jimani platform. This provides staff with real-time insight into the scheduling and availability of activities at the park. Read more.
Can I set up different pricing structures for activities?
Yes, within the Jimani system, you can configure various pricing structures for activities at the holiday park. This allows you to manage prices flexibly depending on the type of activity, the time of booking, or the type of guest.
For example, you can set different rates for park guests and day visitors, or apply different prices for weekends, holidays, or off-peak periods. Special rates can also be established for groups or packages.
These pricing settings are automatically applied when an activity is booked via the point of sale, website, kiosk, or app. This ensures that bookings, payments, and price calculations remain correctly recorded within the Jimani platform. Read more.
Can I generate reports on the use of facilities?
Yes, within the Jimani system, you can generate comprehensive reports on the use of facilities at the holiday park. All reservations, bookings, and payments are automatically recorded in the platform, providing you with easy insight into how facilities are being used.
For example, you can analyze how often sports facilities, activities, wellness areas, or rental products are booked. Additionally, you can see which days or times certain facilities are busiest.
These reports help park managers gain better insight into the use of facilities at the park. This allows them to plan activities more effectively, optimize the offering, and respond to guest demand. Read more.
Can I allow guests to order via QR codes at the park?
Yes, within the Jimani system, guests can easily place orders via QR codes located at various points throughout the holiday park. By scanning the QR code with their smartphone, guests can immediately place an order or make a reservation.
This can be used, for example, for ordering food and drinks on the terrace, booking activities, or renting products such as bicycles. As a result, guests do not have to wait in line at the counter or reception.
All orders placed via QR codes are automatically registered in the Jimani POS system. This provides staff with immediate insight into orders, allowing them to be processed quickly.
Can I gain insight into the total park revenue?
Yes, within the Jimani system, you can easily gain insight into the total revenue of the holiday park. All sales, reservations, and payments from various facilities at the park are automatically recorded in the central platform.
This allows you, for example, to view the revenue from restaurants, activities, rentals, wellness facilities, and shops. Through the dashboard and reports, you can easily see which departments contribute most to the total park revenue.
These insights help park managers better understand which services and facilities are popular with guests. This enables them to optimize the offering and better respond to the demand of visitors at the park. Read more.
Can I manage different departments of the park within a single system?
Yes, within the Jimani system, you can manage various departments of the holiday park from one central platform. This allows multiple parts of the park to collaborate within the same system, while each department can utilize its own functions and settings.
For example, the reception, restaurants, rental points, activity desks, wellness facilities, and shops can all use the same point-of-sale system. Employees can manage reservations, process orders, and register payments through a single central environment.
Because all transactions are automatically stored in the same platform, reservations, sales, and guest data remain clearly registered. This ensures that park managers always have a clear overview of the activities and revenue of the various departments across the park. Read more.
How does Jimani help improve the guest experience?
The Jimani system helps holiday parks improve the guest experience by offering various facilities and services within one central platform. This allows guests to easily book activities, order products, or use facilities without having to visit the reception desk every time.
For example, guests can book activities, reserve a table in the restaurant, or book rental products via their smartphone, a kiosk, or the park app. This provides greater convenience and flexibility during their stay at the park.
In addition, the system provides staff with direct insight into reservations, orders, and guest data. This enables them to assist guests more quickly and better anticipate their needs, contributing to a smoother and more pleasant experience at the holiday park.
How does the system assist in managing crowd levels at the park?
The Jimani system helps holiday parks plan crowd levels more effectively by providing real-time insight into reservations, activities, and facility occupancy. This allows staff to easily see how many guests have booked an activity and which facilities are busy at specific times.
Because the system utilizes time slots and capacity settings, it can automatically prevent activities or facilities from becoming overbooked. This helps to distribute crowds more evenly across various times and locations throughout the park.
In addition, park managers can use the dashboard to analyze which activities and facilities are the busiest. With this information, they can adjust schedules, organize additional activities, or deploy staff more effectively during peak periods. Read more.
Can I manage bike rentals and other rental services?
Yes, within the Jimani system you can easily manage bike rentals and other rental services. Rental items such as bicycles, e-bikes, scooters, or sports equipment can be registered in the system and linked to reservations or direct rentals through the POS.
When a guest reserves or rents an item, it is automatically recorded in the system. This instantly updates availability, allowing staff to easily see which items are rented out and which are still available.
In addition, rentals can be linked to the guest account or the guest’s accommodation. This ensures that reservations, payments, and rental transactions remain clearly recorded within the Jimani platform. Read more.
Can I reserve facilities such as swimming pools or sports fields?
Yes, within the Jimani system, you can easily reserve facilities such as swimming pools, sports fields, and other recreational amenities. Guests can select an available time slot via the website, a kiosk, the reception desk, or their smartphone.
The system automatically takes the available capacity of a facility into account. This prevents facilities, such as sports fields or swimming pools, from becoming overbooked and ensures that visitor numbers remain manageable.
All reservations are automatically registered in the Jimani platform and linked to the guest’s account or accommodation. This provides staff with real-time insight into the scheduling and occupancy of facilities at the park. Read more.
How does Jimani assist with planning activities and bookings at the park?
The Jimani system helps holiday parks organize activities and bookings clearly by utilizing central planning and real-time availability. Staff can easily see which activities, facilities, or rental products are already reserved and which time slots remain available.
The system operates with clear time slots and capacity settings, preventing double bookings. This allows activities such as sports facilities, wellness treatments, rental products, or other recreational activities to be scheduled efficiently.
Additionally, all reservations are automatically linked to the guest account or the guest’s accommodation. This ensures that staff always have a clear overview of scheduled activities, bookings, and associated payments within the Jimani platform. Read more.
Can I manage multiple locations or parks?
Yes, within the Jimani system, you can easily manage multiple locations or holiday parks from a single central platform. This means that different parks or branches can use the same system while data remains clearly separated per location.
Via the dashboard, you can gain insight into reservations, sales, occupancy, and activities for each location. This allows park managers to easily see how each location is performing and where adjustments may be necessary.
In addition, you can use specific settings for each location, such as facilities, activities, products, or employees. This allows you to maintain flexibility per park while all data is managed centrally within the Jimani platform.
Can I manage different park facilities separately?
Yes, within the Jimani system, you can manage various facilities of the holiday park separately. Each facility can be set up as a distinct component within the system, allowing staff to easily manage reservations, orders, and availability per facility.
For example, you can separately configure restaurants, sports facilities, wellness areas, rental points, and activities. This allows you to manage specific time slots, products, prices, or reservation options for each facility.
Although facilities are managed separately, all reservations, payments, and guest data remain centrally registered within the Jimani platform. This ensures you maintain a clear overview of all activities and sales across the park. Read more.
Can I gain insight into the spending behavior of guests at my park?
Yes, within the Jimani system you can gain insight into the spending behavior of guests at your holiday park. All orders, reservations, and payments are automatically recorded in the central platform.
This allows you to analyze which activities, products, or facilities are used most by guests. You can also see when guests most frequently order or make reservations and which services are most popular during their stay.
These insights help park managers better respond to guest behavior and preferences. As a result, facilities, activities, and offers can be better aligned with demand, contributing to an improved guest experience and higher revenue. Read more.
How can Jimani increase revenue per guest?
The Jimani system helps holiday parks increase revenue per guest by offering various facilities, activities, and services within a single platform. When guests make a reservation, additional options such as activities, rental products, catering packages, or wellness treatments can be easily added.
During the reservation process, for example, guests can directly book extra activities such as bicycle rentals, sports facilities, or access to specific amenities. This makes it easier for guests to combine multiple services during their stay.
In addition, staff can easily add extra products or services to a reservation or guest account via the point-of-sale system. This ensures that additional sales are automatically linked to the guest’s stay and that administration remains clear within the Jimani platform.
Can guests make reservations via the holiday park app?
Yes, within the Jimani system, guests can easily make reservations via the holiday park app. Through the app, guests can, for example, book activities, reserve a table in the restaurant, schedule wellness treatments, or reserve rental products.
The app automatically displays available time slots and facilities at the park, allowing guests to make suitable reservations themselves during their stay. This eliminates the need for guests to visit the reception and allows them to manage everything conveniently via their smartphone.
All reservations made via the app are automatically registered in the Jimani platform and linked to the guest account or accommodation. This provides staff with real-time insight into reservations, occupancy, and scheduling at the park. Read more.
Can guests reserve activities via their smartphone?
Yes, within the Jimani system, guests can easily reserve activities via their smartphone. This can be done, for example, via the holiday park’s website widget or via QR codes placed at various locations throughout the park.
By scanning a QR code, guests can immediately make a reservation for activities such as sports facilities, wellness treatments, rental products, or other recreational activities at the park. The system automatically displays the available time slots, allowing guests to select a suitable time themselves.
All reservations are automatically registered in the Jimani platform and linked to the guest account or the guest’s accommodation. This ensures that staff always have real-time insight into the schedule and availability of activities at the park. Read more.
Can a guest book multiple activities and tickets at the same time?
Yes, within the Jimani system, a guest can easily book multiple activities and tickets simultaneously. The system allows for combining various reservations within a single booking or guest account.
For example, a guest can simultaneously reserve tickets for an activity, book a sports facility, and reserve access to a facility such as the swimming pool. All these reservations are automatically linked to the same guest or accommodation.
This ensures that all bookings remain clearly registered within the Jimani platform. Additionally, payments can be easily processed in a single transaction, allowing guests to reserve and pay for multiple activities at once. Read more.
Can I link reservations and bookings to a guest's stay?
Yes, within the Jimani system, reservations and bookings can easily be linked to a guest’s stay. When a guest is staying at the holiday park, their guest account or accommodation can be used to link activities, reservations, and orders.
For example, restaurant reservations, activities, wellness treatments, or rental products can be registered directly to the guest’s stay. This provides staff with a clear overview of all bookings and expenses made during the stay.
Additionally, costs can easily be settled via the point of sale or consolidated at the end of the stay. This ensures that reservations, payments, and guest data remain clearly linked within the Jimani platform. Read more.
Can I set different employee permissions in the system?
Yes, within the Jimani POS system you can set different employee permissions. This allows you to determine which parts of the system each employee can access.
The system works with several user roles, making it easy to decide which functions an employee can use. For example, you can allow reception staff to manage reservations, while hospitality staff only have access to the POS screen for orders and payments.
Managers or administrators can also receive extended permissions, such as access to reports, settings, and revenue insights.
By working with different roles and permissions, the system remains clear and secure. Employees only see the functions they need for their tasks, while management retains full control over the system.
Can I manage multiple sales points from one account?
Yes, within the Jimani POS system you can manage multiple sales points from a single central account. This means that different locations or departments within the holiday park—such as restaurants, snack bars, rental points, activity counters, or shops—can all operate within the same system.
All sales and transactions are automatically recorded in the central platform. This gives you a clear overview of revenue per sales point and allows you to easily see which facilities are used the most.
In addition, you can use specific settings for each sales point, such as different products, services, or price lists. This allows each sales point to operate flexibly, while all data remains clearly managed within one account.
Which features does the Jimani POS system offer for holiday parks?
The Jimani POS system offers various features specifically designed for holiday parks. The system allows for the central management of reservations, orders, payments, and guest data within a single platform.
For example, you can manage reservations for restaurants, sports and activity facilities, wellness treatments, and rental products such as bicycles or sports equipment. Additionally, orders from the catering facilities, snack bar, pizzeria, or supermarket can be easily processed via the cash register, kiosks, or QR codes.
The system also offers features such as managing multiple points of sale, setting employee permissions, and linking reservations to guest accounts or accommodations. This ensures that all transactions remain clearly registered and provides real-time insight into sales, reservations, and guest data within the holiday park.
Why is the Jimani POS system different from other POS systems?
The Jimani POS system is different from many traditional POS systems because it was specifically developed to manage multiple components of a business within a single platform. Instead of separate systems for reservations, activities, hospitality, and payments, all these functions are combined into one central system.
For holiday parks, this means that various facilities, such as restaurants, activities, rentals, wellness, and shops, can all be managed via the same platform. Reservations, orders, and payments are automatically linked, so employees do not have to switch between multiple systems.
Additionally, the system provides real-time insight into reservations, occupancy, and revenue. This allows employees and park managers to maintain a better overview of the various facilities at the park and respond more quickly to busy periods or changes.
Can I register breakfast and supermarket orders?
Yes, within the Jimani system, you can easily register breakfast services and supermarket orders. For example, guests can order breakfast for their accommodation or reserve products from the park shop or supermarket via the reception, kiosk, QR code, or online ordering environment.
All orders are automatically registered in the POS system and can be linked to the guest’s account or accommodation. This enables staff to easily see which orders need to be prepared or delivered.
Additionally, all orders and payments are stored clearly within the Jimani platform. This provides you with real-time insight into orders, sales, and guest data at the park at all times.
Can I reserve wellness and sauna treatments?
Yes, within the Jimani system, you can easily manage and reserve wellness and sauna treatments. For example, guests can reserve a sauna, massage, or other wellness treatment via the website widget, kiosk, reception, or QR code at the park.
The system operates with time slots, allowing staff to see immediately which treatments are available and which have already been reserved. This prevents double bookings and ensures the schedule remains clear.
In addition, reservations are automatically linked to the POS system. This allows treatments to be easily paid for or linked to the guest account or accommodation, ensuring that all reservations, payments, and guest data are centrally registered within the Jimani platform.
Can I manage pizzeria or takeaway orders through the system?
Yes, within the Jimani system, you can easily manage pizzeria and takeaway orders via the POS system. Orders can be placed through the cash register, a kiosk, QR codes on-site, or via an online ordering environment.
When an order is placed, it is automatically registered in the system and immediately forwarded to the kitchen or the appropriate distribution point. This allows staff to easily see which orders are in preparation and when they need to be issued.
Additionally, orders can be linked to a guest account, accommodation, or direct payment. This ensures that all orders, payments, and guest data remain clearly stored within the Jimani platform. Read more.
Can I process snack bar orders through the POS and kiosks?
Yes, within the Jimani system you can easily process snack bar orders through the POS, kiosks, and ordering terminals. Guests can place their orders at the counter, through a kiosk or ordering station in the park, or via a QR code using their smartphone.
All orders are automatically registered in the Jimani POS system and sent directly to the kitchen or pickup point. This gives staff a clear overview of all orders that need to be prepared.
Orders can also be easily linked to a guest account, accommodation, or paid directly. As a result, all transactions remain clearly recorded within the Jimani platform and orders can be processed quickly and efficiently. Read more.
Can I manage pool access with tickets or scan gates?
Yes, within the Jimani system you can easily manage access to the swimming pool using tickets, QR codes, kiosks/order terminals, or scanning devices. Guests can, for example, reserve a pool ticket through the website, a kiosk, or at the reception.
When a guest has a ticket or reservation for the pool, it can be scanned at the entrance using a scan gate or handheld scanner. The system automatically checks whether the ticket is valid and registers access in real time.
This allows you to easily keep track of how many guests are currently in the pool and helps prevent unauthorized access.
In addition, pool tickets can be linked to the guest account or the guest’s accommodation. This ensures that reservations, payments, and access registrations remain clearly stored within the Jimani platform.
Can I manage bike rentals and other rental products?
Yes, within the Jimani system you can easily manage bike rentals and other rental products. Rental items such as bicycles, e-bikes, scooters, sports equipment, or other recreational products can be set up in the system and linked to reservations or direct rentals through the POS.
Guests can reserve a rental product via the reception, a kiosk or ordering terminal, or through their smartphone. Once a reservation or rental is made, it is automatically registered in the system and the availability of the product is updated.
In addition, rentals can be linked to the guest account or the guest’s accommodation. This ensures that reservations, payments, and rental transactions remain clearly recorded within the Jimani platform.
Can I reserve sports and activity facilities such as bowling alleys and tennis courts?
Yes, within the Jimani system, you can easily reserve sports and activity facilities, such as bowling alleys, tennis courts, padel courts, or other recreational activities at the holiday park.
The system operates with clear time slots, allowing guests to reserve an available period via the website, kiosk, QR code, or at the reception. Once a reservation is made, availability is automatically updated to prevent double bookings.
Additionally, reservations can be directly linked to the point-of-sale system. This allows staff to easily add extra products or services, such as drinks, snacks, or rental equipment, which are then automatically registered on the same account. This ensures that reservations, orders, and payments remain organized within one central system. Read more.
Can I manage table reservations for one or more restaurants at the park?
Yes, within the Jimani system, you can easily manage table reservations for one or more restaurants at the holiday park. All reservations are centrally recorded in the same platform, ensuring staff always have a clear overview of the occupancy for each restaurant.
Through the system, guests can reserve a table in advance, for example via the website, a kiosk, or at the reception. Staff can then manage these reservations via the reservation screen or the floor plan, where it is immediately visible which tables are available, reserved, or occupied.
Because the POS system is linked to the reservation system, orders and payments can be automatically linked to the correct table and guest. This ensures that reservations, orders, and payments remain organized within a single central administration. Read more.
Which reservations can I manage within the Jimani system at a holiday park?
Within the Jimani system, you can manage various types of reservations that occur at a holiday park. The platform is designed to manage multiple facilities and services within a single central environment, ensuring that employees do not have to work with different systems.
For example, you can manage reservations for:
- restaurants and table bookings
- sports and activity facilities such as bowling alleys, tennis courts, or padel courts
- rental products such as bicycles, e-bikes, or other recreational equipment
- access to facilities such as swimming pools or other recreational amenities
- catering and takeaway orders such as snack bar or pizzeria orders
- wellness and sauna treatments
- breakfast services or orders from the park shop or supermarket
All reservations are automatically linked to the central Jimani platform. This ensures that reservations, payments, and guest data remain clearly registered within one system, providing employees with real-time insight into availability and scheduling at all times. Read more.
Which reservations can I manage within the Jimani system at a holiday park?
Within the Jimani system, you can manage various types of reservations that occur at a holiday park. The platform is designed to manage multiple facilities and services within a single central environment, ensuring that employees do not have to work with different systems.
For example, you can manage reservations for:
- restaurants and table bookings
- sports and activity facilities such as bowling alleys, tennis courts, or padel courts
- rental products such as bicycles, e-bikes, or other recreational equipment
- access to facilities such as swimming pools or other recreational amenities
- catering and takeaway orders such as snack bar or pizzeria orders
- wellness and sauna treatments
- breakfast services or orders from the park shop or supermarket
All reservations are automatically linked to the central Jimani platform. This ensures that reservations, payments, and guest data remain clearly registered within a single system, providing staff with real-time insight into availability and scheduling at all times.
Frequently asked questions
Rental & Activity POS system
Can I set different deposit amounts per product?
Yes, within the Jimani system, you can set different deposit amounts per rental product. This allows you to determine the applicable deposit amount for each product, depending on its value or type.
When a customer rents a product, the corresponding deposit amount is automatically added to the rental order and registered in the point-of-sale system. This makes it immediately clear which amount has been paid as a deposit.
The deposit can easily be refunded or settled via the point-of-sale system after the rental period. All deposit payments are automatically recorded in the administration, ensuring you always have a clear overview of paid and refunded deposit amounts. Read more.
How is availability blocked during an active reservation?
Within the Jimani system, availability is automatically updated as soon as a reservation is created. When a customer books an activity or reserves a rental product, it is immediately registered in the system.
The system then automatically blocks the reserved time, location or rental product. This prevents the same availability from being booked again by other customers.
Because all reservations are processed in real time within the Jimani platform, employees always have an up-to-date overview of available activities, materials and time slots. This prevents double bookings and keeps the schedule clear and organized.
What happens to an ongoing rental during an internet or power outage?
If the internet goes down, the Jimani POS keeps working. You check out with cash or “Other payment” (for example on a separate card terminal), the customer receipt is printed and the order is sent automatically as soon as the connection is back. Card payments via Mollie, Tap to Pay and gift cards only work again once there is internet.
In practice, however, this rarely occurs, as stable internet is now the standard for hospitality businesses in Europe. To prevent any potential interruptions, we always advise ensuring a reliable internet connection within your establishment.
If there is still no connection for a while, you can also look up today’s receipts of that register offline and print them again. No orders are lost.
Can I manage multiple rental and activity locations?
Yes, within the Jimani system you can easily manage multiple rental and activity locations from one central platform. This allows you to clearly manage reservations, rentals and payments from different locations within the same environment.
Through the dashboard you can view insights per location, such as bookings, availability and revenue. This makes it easy to see which location is performing well and where adjustments may be needed.
In addition, you can use location-specific settings, such as available activities, materials, opening hours or staff. This gives you flexibility per location while all data remains centrally managed within the Jimani platform.
Can I use multiple payment terminals?
Yes, within the Jimani POS system, you can easily use multiple payment terminals. This is convenient when you have multiple points of sale or when employees need to process payments at different locations.
Each card terminal can be linked to a specific POS screen, sales point, or distribution point. This allows payments to be processed quickly and clearly, for example, for reservations, rental orders, or direct payments at the checkout.
All transactions are automatically registered in the central Jimani platform. This ensures you always maintain a clear overview of all payments, regardless of which terminal was used for the transaction. Read more.
Can I install this myself?
Yes, the Jimani POS system is designed so that you can easily install it yourself. You do not need a technician or technical knowledge. You simply plug in the devices, connect them to the internet, and follow the steps in the system.
Your POS system will be ready for use within minutes. Because all hardware works directly with the Jimani platform, you can start quickly without installation costs or complicated configurations.
Make sure there is a stable internet connection at the location. Read more.
How do I gain insight into customer data and previous rental transactions?
Within the Jimani system, customer data is automatically stored whenever a customer makes a reservation or places a rental order. This enables you to automatically build an overview of customers and their previous bookings.
In the customer profile, you can easily view information such as contact details, reservations made, previous rental orders, and associated payments. This provides employees with immediate insight into a customer’s history.
All data is stored centrally within the Jimani platform. This allows you to quickly review which activities or rental products a customer has previously booked and maintains a clear overview of all transactions and customer information.
What is the minimum recommended hardware for a complete POS setup?
For a basic point-of-sale setup within the Jimani rental & activities module, a POS screen, a payment terminal, and a receipt printer are recommended at minimum. With this equipment, you can register reservations, process rental orders, and handle payments directly through the Jimani POS system.
The POS screen serves as the central hub where employees open reservations, manage rental orders, and process transactions. The payment terminal allows for the acceptance of debit cards, credit cards, or contactless payment methods. A receipt printer ensures that customers immediately receive a receipt or confirmation of their booking or rental transaction. Modern POS systems combine this hardware to process transactions quickly and efficiently.
Depending on how you wish to organize your activities or rental process, you can expand the system with additional hardware such as scanners, distribution screens, kiosks, or extra POS screens. This allows you to easily adapt the system to the size and workflow of your organization. Read more.
Can I switch from the checkout to the rental or reservation screen?
Yes, within the Jimani system, you can easily switch from the checkout screen to the rental or reservation screen and the floor plan. This allows employees to quickly view reservations, open rental orders, or create new bookings without having to open another system.
Because all functions are part of the same Jimani platform, reservations, rental orders, and payments are automatically linked within one central environment. This ensures everything remains organized and directly visible in the POS system.
Via the floor plan, you can also easily manage locations, rooms, or equipment and immediately see what is available and what has already been reserved. This allows employees to switch quickly between reservations, issuance, and payments within a single system. Read more.
How does the cash register switch between appointments, product sales, and separate payments?
Within the Jimani system, you can easily switch between various functions, such as activities, product sales, and individual payments. From the point-of-sale screen, an employee can directly open a reservation, add a product, or process a payment without the need for another system.
For example: when a customer reserves a bowling lane, books a tennis or padel court, plays an escape room, or rents a bicycle, the employee can directly add extra products during checkout, such as drinks, snacks, or additional rental equipment.
For other activities such as laser tag, paintball, water activities, pool and snooker rooms, venue rentals, or personal training sessions, extra products or services can also be easily added to the same bill.
In addition, individual payments can be processed via the register, for example, when a customer only purchases a drink, snack, or other products without reserving an activity.
Because all functions are part of the same Jimani platform, reservations, rental orders, product sales, and payments remain automatically linked within one central administration. This ensures you always maintain a clear overview of all transactions. Read more.
Can I combine activities with other POS applications within a single system?
Yes, within the Jimani system, you can easily combine rentals with other POS functions within one central system. This allows you to register activities, products, or additional services via the same POS, in addition to rental orders.
All transactions are automatically processed within the same administration. This ensures that rental orders, bookings, and payments remain clearly linked within a single platform.
Because everything operates within the same system, you avoid the need to work with multiple separate systems. This ensures a more efficient workflow and provides real-time insight into all transactions and revenue. Read more.
What are the costs for display screens, scanners, and other rental hardware?
Hardware costs depend on the devices required for your rental or activity business, such as POS screens, payment terminals, scanners, receipt printers, or display screens. This hardware can be easily ordered through the Jimani webshop, ensuring all devices are immediately compatible with the Jimani platform.
The Jimani activities and rental system itself has no monthly fee: the first register and the full reservation and POS system are free. When you start, you pay a one-off onboarding fee of €279. This lets you manage bookings, payments and administration within one central environment.
If you want to use multiple registers, you pay €15 per month per additional register. In addition, a fixed list of extra features costs €5 to €29 per month, such as a kitchen display (KDS) or a handheld (each €5 per month per device).
Hardware such as scanners, display screens, POS terminals, or payment terminals can be easily added as your organization grows. This enables you to flexibly expand your rental and activity management with the hardware and functions you require.
All prices exclude VAT. Read more.
Can I connect multiple kiosks to a single point of sale?
Yes, within the Jimani system, multiple kiosks can be linked to a single POS system. This allows customers to reserve activities or purchase products via a kiosk at various locations.
Furthermore, kiosks can be configured individually. This means that one kiosk can be used for booking activities or rentals, while another kiosk is used for selling products or additional services.
All kiosks are connected to the same Jimani platform. Consequently, bookings, orders, and payments are automatically recorded in the central POS and administration.
Since all transactions are processed in real-time, you maintain a clear overview of activities, rental orders, product sales, and payments within a single system. Read more.
How are kiosk orders processed in my POS system?
When a customer places a booking or order via a kiosk, it is automatically registered in the Jimani POS system. Through the kiosk, customers can, for example, reserve an activity or purchase products directly, without the intervention of an employee.
The reservation or order is automatically linked to the central Jimani platform. Payments made via the kiosk are processed immediately and linked to the corresponding activity, rental order, or purchase. This ensures that all transactions remain clearly stored in the administration.
Additionally, bookings or orders made via a kiosk can be opened directly in the POS system. This allows employees to easily see which activities have been booked or which products have been sold or issued, ensuring everything can be processed quickly and efficiently. Read more.
Can I use multiple QR scanning points?
Yes, within the Jimani system, you can use multiple QR scanning points. This allows QR codes to be scanned at various locations, such as at the distribution point, at the entrance of an activity, or when returning rented materials.
All scanning points are linked to the same Jimani platform. When a QR code is scanned, the corresponding reservation or rental agreement is opened immediately in the system.
This ensures that activities, rental orders, and payments remain clearly registered within one central administration, allowing the distribution and return process to proceed more quickly and efficiently. Read more.
How are QR payments processed in my administration?
When a customer makes a payment via a QR code, the payment is automatically registered in the Jimani POS system. The payment is immediately linked to the corresponding rental, activity or transaction.
The system automatically records the paid amount and the payment method. This ensures that the payment is processed directly in the administration and reports within the Jimani platform.
Because all payments are updated in real time, you always have a clear overview of rentals, activities and payments within one central administration. Read more.
How are QR codes linked to an activity reservation?
Within the Jimani system, a QR code can automatically be linked to a rental agreement. When a rental is created, the system generates a unique QR code that is connected to the corresponding reservation.
This QR code can be used, for example, when picking up or returning a rented product. By scanning the QR code, an employee can immediately open the correct rental agreement in the system.
This makes the process of issuing and returning rented products faster and more organized. In addition, all rentals, payments and customer data remain automatically linked within the Jimani platform. Read more.
How are deposits offset against the remaining (rental) balance?
Within the Jimani system, you can easily work with deposits for activities or rental reservations. When a customer makes a reservation, a deposit can be registered directly in the system.
This deposit is automatically linked to the booking and stored in the records. When the customer pays the remaining balance, the deposit is automatically deducted from the total amount of the activity or rental.
This keeps the administration organized and prevents payments from being processed twice. Furthermore, you always have a clear overview of outstanding balances and already paid deposits within the Jimani platform. Read more.
Can I link security deposit payments to activity or rental orders?
Yes, within the Jimani system, you can easily link security deposit payments to an activity or rental order. When a customer books an activity or rents a product, a deposit amount can be added directly to the reservation.
This deposit is automatically recorded in the POS system and linked to the corresponding booking. This ensures it remains clearly visible which amount was paid as a deposit and which activity or rental order it belongs to.
Once the activity is completed or the rented product is returned, the deposit can easily be refunded or settled via the cash register. This keeps the administration organized and ensures all payments are correctly registered within the Jimani platform.
How are activities recorded in my POS system?
Within the Jimani system, activities are automatically linked to the POS system. When a customer books an activity, it is immediately registered in the central Jimani platform.
The employee can easily open the activity via the POS and process the payment immediately. The payment is automatically linked to the booked activity and saved in the records.
This ensures that activities, bookings, and payments remain clearly linked within a single system. This results in transparent administration and real-time insight into activities, bookings, and revenue. Read more.
What makes the Jimani POS system unique?
The Jimani POS system is part of a single integrated platform where reservations, orders, payments, and customer data converge. This means you do not work with different systems or external integrations, but with one central environment where all data is immediately available.
With the Jimani system, you can easily register additional sales alongside reservations and payments, such as restaurant orders, drinks, food, or other supplementary products and services. This allows you, for example, to add orders directly to the same bill during a visit, eliminating the need to work with multiple systems.
All hardware, including POS screens, kiosks, kitchen displays, payment terminals, receipt printers, and handheld terminals, is directly linked to the Jimani platform. As a result, orders are automatically associated with, for instance, a QR code, customer account, or table and reservation number, providing you with real-time insight into your sales and guest data. Read more.
Frequently asked questions
Rental software
Can I sell activity tickets digitally and physically at the counter with Jimani?
Yes, the system can be used as a point of sale (POS) system for physical sales. You can connect it to payment terminals, receipt printers, and cash drawers. If you opt for digital sales, you can do so via our widgets, which you can easily place on your website. Read more here.
Can I export a downloadable participant list (Excel)?
Certainly, you can easily and quickly export participant lists to an Excel file. This is essential for printing attendance lists and for administration.
Is it possible to set a minimum age or other restrictions for participation?
Jimani has no fixed age check. You can, however, create a field of the type Terms and conditions with your own text (for example "I am 16 years or older") that the guest must tick in the widget, and set a minimum and maximum number of guests per reservation.
How do customers receive confirmation of their activity?
Immediately after booking, customers receive a detailed confirmation via email. This email contains all essential information, such as the date, time, location, selected options, and any instructions. Both the ticket and the invoice are attached for easy access.
How can I include specific instructions with the booking confirmation?
You can add specific instructions to the confirmation email, such as what participants should bring, any dress codes, or parking information. This ensures that participants arrive well-prepared.
In addition, it is possible to send up to four reminder emails before arrival. You can attach files to each email, so guests always have all the necessary information. Read more in this blog.
Is it possible to offer multiple variations (versions) of one activity?
Yes. You can create various versions of the same basic activity, such as distinguishing between ‘Beginner’ and ‘Advanced’ groups, or a ‘Short’ versus ‘Long’ version. This allows you to serve a wider audience.
Can I add photos and videos to my activity page to showcase the experience?
Photos yes, videos no: for every activity and category you can upload one image. Uploading or embedding videos is not possible.
How can I link the necessary materials (e.g., rental equipment) to an activity?
You can link extra products (for example life jackets, helmets or packed lunches) to the activity, or let another activity act as an extra product (for example shoes or bikes with their own quantity). With an activity as extra product, you cannot choose more than the number of free locations.
Can I manage multiple related activities simultaneously in one overview?
Yes. All the different activities, workshops, lessons, or rental items are clearly arranged in one central dashboard. This provides a complete overview of all bookings and the total capacity. Read more here.
Can I have participants sign consent forms or waivers online?
Yes. You can add online consent forms and waivers to the booking process. This streamlines administration and ensures that all legal documents are signed on time. Read more in the blog.
Can I require a deposit or full payment when booking an activity?
Certainly. You can set fixed amounts or percentages that must be paid as a deposit or even as full payment to finalize the reservation. This reduces the risk of no-shows and ensures financial security in advance.
How do I set up separate price categories for children, adults or seniors?
You can set up multiple, differentiated price categories (for example, ‘Adults’, ‘Child’, toddler, baby or ‘Seniors’). This allows you to specifically target audiences and apply dynamic pricing. Read more about it here.
Can I set different pricing models per activity (price per time or price per person)?
Yes, you can choose between a fixed price per time block (from 5 minutes to 1 year) or a price per person (for example a price per ticket for a workshop).
Can I automatically remind customers of their upcoming booking?
Certainly. You can set up and schedule the automatic reminders (by email and, with the Sms extension, by text message) yourself. Jimani has four messages before arrival: you set the first in hours beforehand, the second to fourth in days with a time. This automation reduces the number of no-shows and increases customer satisfaction.
How can I display time slots when booking an activity?
The times a guest sees follow the opening hours of the day, the step "Reservable per?" of the product and the free locations. You cannot set fixed time slots per activity.
Is it possible to temporarily pause, hide, or reactivate an activity?
Yes. You can ‘turn off’ or hide any activity from the public with one click. This is ideal for seasonal activities, unforeseen circumstances, or if you want to reactivate the activity later without re-entering everything.
Can I have activity availability automatically recur on fixed days and with a fixed frequency?
No, Jimani has no recurrence pattern (for example every Tuesday and Friday). You set each day to Open or Closed under Opening hours; for many days at once you export the times to Excel, adjust them and import them again.
How do I set time slots, group size, and maximum capacity for my activities?
Yes, you are in complete control of the capacity. You determine the specific times, the minimum and maximum group size, and the overall capacity per time slot. This is crucial for efficient resource management and ensuring an optimal experience for your participants.
Frequently asked questions
Sales & Marketing
Which online payment methods are supported?
Jimani partners with Mollie, one of Europe’s leading payment solutions providers. Mollie provides a reliable and secure payment environment that supports all standard payment solutions per country, such as credit cards, iDeal, and PayPal. View the solutions and prices via this link.
Can I automatically send customers a survey for feedback after their visit?
Certainly, you can send a special survey per reservation type that you can really benefit from. This allows you to create an unlimited number of surveys for each type of ticket. You can customize the questions to the ticket type so that you get really good feedback.
You set how many hours after departure the survey is sent (under Sending times); a fixed time of day is not possible. This requires the Survey extension (€5 per month, excl. VAT).
Can I include information with the ticket?
Yes, you can send multiple automated pre-arrival emails, and you can attach important documents to each email. You can add extra information to the ticket, such as opening hours, house rules, or directions. Read more in the blog .
Can I combine tickets with extras, such as lunch, a parking pass, or other activities?
Yes, you can create and link extra products to any ticket you want. This can be anything from a parking pass to bowling shoes.
In addition, you can offer combinations. During the purchase process, you can easily add other activities, or even a table reservation. For example, you can sell one event ticket including dinner, a parking pass, and a workshop, all combined into one reservation.
Can I automatically remind visitors about their event?
Yes, in addition to the standard emails when purchasing tickets, you can send up to four reminder emails. These emails are fully customizable and can include an attachment. You can configure each reminder separately, including the sending time. Consider a reminder one week in advance, three days in advance, one day before the event, or even a few hours in advance.
How quickly do customers receive their ticket after purchase?
After a successful payment, customers receive their digital ticket directly by e-mail. If the ticket sale took place via the cash register, the ticket is automatically printed via the connected receipt printer. Read more about it here.
How do I process VIP or backstage tickets?
You can set how many times a ticket can be scanned per ticket type. This prevents tickets from being passed on and multiple people entering with one ticket.
For special tickets with access restrictions, use the ticket scanning service. During scanning, you can set restrictions so that a scanner only accepts VIP and backstage tickets, for example. This gives you complete control over who gets access to which areas. Read more about ticketing here.
Can I set up multiple zones or tiers for ticket sales?
Yes, you can set up zones or tiers, such as VIP, Premium, and Standard, to manage differentiated prices and access rights.
For special tickets with access restrictions, use the ticket scanning service. During scanning, you can set restrictions so that a scanner only accepts VIP and backstage tickets, for example. This gives you complete control over who gets access to which areas. Read more about it here.
Can I offer subscriptions or annual passes through the system?
Yes, the system offers a fully integrated solution for selling and managing subscriptions and annual passes. You can create tickets with a validity of one day, multiple days, a week, month, or even a year—and everything in between.
Each type of ticket, regardless of its validity period, can be easily linked to a price. You can also differentiate between various rates, such as prices for adults and children.
Can I set up early bird rates?
Yes, each ticket type is easy to create and has its own settings. For early bird tickets, for example, you set the start date of the sale, determine the number of tickets available, and adjust the price compared to regular tickets. Read more here.
Can I set up group discounts for ticket sales?
Certainly, you can set up up to two discount levels. For each level, you determine the number of tickets from which the discount applies and whether it is calculated as a percentage or as a fixed amount.
For example, you can set a 10% or €10.00 discount for the purchase of 10 tickets, and a 15% or €50.00 discount for the purchase of 30 tickets.
Can I sell tickets through my own website?
Yes, you can. In addition to the integrated POS system, you can also sell tickets through your own website. With our widgets, you can easily place ticket sales on your website for a seamless and user-friendly integration. Read more about it in this blog.
Is it possible to offer a variety of ticket types (adults, children, groups)?
Certainly, you can create multiple differentiated ticket types, such as tickets for children, adults, or seniors. Please note: Jimani is not responsible for the customer’s purchasing behavior. It is therefore recommended to perform a physical check of both the ticket and the age upon entry.
Frequently asked questions
Sales channels & Event sales
Can I use multiple scanning devices?
Yes, within the Jimani ticketing system, you can use multiple scanning devices simultaneously. This allows tickets to be scanned quickly and efficiently at different entrances or checkpoints.
All scanning devices are linked to the same Jimani platform. When a ticket is scanned, the system immediately verifies its validity and registers the entry in real time.
This prevents a ticket from being used multiple times and ensures you always have an up-to-date overview of the number of visitors who have already entered. Read more.
How does the system switch between online ticket sales and sales at the box office?
Within the Jimani ticketing system, online ticket sales and box office sales are automatically processed within the same central platform. As a result, tickets sold online and tickets sold at the box office are immediately registered in the same administration.
The system tracks in real-time how many tickets have been sold and how much capacity remains available. When a ticket is sold online, it is immediately updated in the system, ensuring that box office staff always see the current overview.
This prevents double sales and ensures you always have insight into total ticket sales, regardless of whether tickets were sold online or at the box office. Read more.
Can I automatically forward kiosk orders to the kitchen?
Yes, within the Jimani platform, orders placed via a kiosk can be automatically forwarded to the kitchen. For example, when a visitor orders food or drinks via a kiosk, the order is immediately registered in the POS system and automatically sent to the appropriate receipt printer or kitchen display system (KDS).
This eliminates the need for staff to enter the order manually and allows the kitchen to begin preparation immediately. This accelerates the ordering process and reduces the likelihood of errors.
This is particularly useful at locations such as swimming pools, zoos, indoor play centers, event venues, or sports stadiums, where visitors can order food and drinks in addition to tickets. This ensures that ticket sales, catering orders, and payments remain clearly linked within one central Jimani system.
Can I connect multiple kiosks to a single point of sale?
Yes, within the Jimani platform, multiple kiosks or self-service terminals can be linked to a single point-of-sale (POS) system. All kiosks operate within the same central environment and automatically forward sales to the POS.
When a visitor purchases a ticket via a kiosk, the payment is immediately registered in the POS system and linked to the corresponding sale. This ensures that all transactions remain clearly organized within a single administrative system.
This is particularly useful for high-traffic locations, such as swimming pools, zoos, museums, events, sporting matches, indoor play centers, or festivals. By installing multiple kiosks, visitors can purchase tickets independently more efficiently, while all sales are processed centrally within the Jimani system.
Furthermore, ticket sales, payments, and access control remain synchronized in real-time, providing continuous insight into current revenue and the number of tickets sold. Read more.
How are kiosk orders processed in my POS system?
When visitors purchase tickets via a kiosk or self-service terminal, these purchases are automatically recorded in the Jimani POS system. Sales are directly linked to the central platform, ensuring that payments, tickets, and administration are processed in real time within the same point-of-sale environment.
After purchase, the ticket is automatically generated and provided with a unique QR code. This can be scanned immediately at the entrance for access control, ensuring a fast and well-organized entry process.
Kiosks are particularly useful at locations where many visitors purchase tickets independently, such as swimming pools and water parks, zoos, museums, events, sports matches, indoor arcades, or workshops and seminars. Visitors can easily select a ticket, pay, and gain immediate access, while all sales are automatically processed within the Jimani POS system.
This ensures that ticket sales, payments, and access control remain centrally managed within one clear platform. Read more.
Can I combine door sales with online sales?
Yes, within the Jimani ticketing system, you can easily combine door sales with online ticket sales. Tickets sold online and tickets sold at the door are automatically registered within the same system.
This ensures you always have real-time insight into the number of tickets sold and the available capacity for an event. When a ticket is sold online, it is immediately updated in the system, preventing double sales at the door.
In addition, all payments and ticket data are stored centrally within the Jimani platform. This allows you to maintain a clear overview of your ticket sales and administration for both online and door sales. Read more.
Frequently asked questions
General platform features
Can I allow groups to book different components simultaneously?
Yes, this makes the system perfect for planning complex events such as corporate outings, weddings, or family days. Read more about it in the blog here.
Can I combine tables and locations for larger groups (combined tables)?
Yes, the system can automatically merge multiple tables or spaces to create one large group area. Read more here.
Can I create quotes for groups?
Yes, you can create a complete price quote and send it to the customer, who can then accept the quote online. Read more in this blog.
Can I accept tentative bookings for groups?
Yes, you can temporarily hold dates and times (take an option) until the customer’s final confirmation. Read more in this blog
How do I process large group bookings?
The system is optimised for groups, including the option to set group discounts, collective payment, and separate confirmations per participant if desired.
Can I book combinations with different times and a custom order?
Yes, customers choose the order and start times per component within the combination themselves. This gives them maximum freedom when planning. Read more here.
Can I link combination bookings to multiple locations?
Yes, you can create an itinerary, for example, lunch at location A and the activity at location B, which increases the flexibility of your offer. Read more about combination bookings in this blog.
Can I make upselling mandatory?
Yes, you can make certain extras mandatory, for example, for the deposit, cleaning costs, or material costs.
Can I process different VAT rates in one combination booking?
Yes, this is crucial for accounting. The system automatically splits the VAT per component (e.g. meal, accommodation, activity) for you.
Can I offer combinations as a package price?
Yes, you can offer packages, for example, a full-day package with a discount when booking several components at the same time. Read more in this blog
Can I dynamically upsell based on the chosen reservation?
Yes, Jimani is smart and displays relevant extras based on the selected activity. For example, a customer who goes bowling will be offered a beverage package. Read more here.
Can I add extra products or services during booking (upselling)?
Yes, you can offer extras such as beverage packages, souvenirs, upgrades, or parking tickets. Read more here.
Can I combine (bundle) multiple activities in one reservation?
Yes, the power of Jimani lies in combination reservations. For example, customers can place a lunch, an activity such as bowling, and bicycle rental in a single booking.
Can I offer multiple languages for customers on the booking page?
Yes. Jimani works in 13 languages: Dutch, English, Danish, German, Greek, Spanish, Finnish, French, Italian, Norwegian, Polish, Portuguese and Swedish. You choose which languages your guests see (at most five at a time). Read more about it here.
Can I implement last-minute updates or price changes?
Yes, all changes you make in the system, including price changes and availability updates, are visible to customers in real time. Read more here.
Can I use Jimani on any device (desktop, tablet, smartphone)?
Yes, the system is fully responsive and works optimally on desktop, tablet, and smartphone, allowing you to log in and edit from anywhere. Read more here.
Can I link Jimani to my cash register system, POS or accounting package?
Yes, the system supports links via direct integrations or API. This streamlines the financial and operational processes. Read more about it in this blog.
Can I apply my branding and style (logo, colors) to the booking pages?
Yes, you can use your own logo, colors, and style. This ensures a professional and seamless brand experience for your customers. Read more here.
Can I grant different permissions to employees and users within the system?
Yes, you determine which functions are visible and editable for each user or employee. This ensures security and clear responsibilities. Read more here.
Can I manage different types of reservations simultaneously in one dashboard?
Yes, Jimani is an all-in-one solution. It combines reservations, ticket sales, webshop orders, and appointments in one clear dashboard, ensuring you never lose track. Read more here.
Can I manage multiple branches or locations in one system?
Yes, you can manage unlimited locations, from restaurants to hotels, from one central Jimani account. This ensures clarity and efficiency. Read more about it here.
Which online payment methods are supported?
Jimani partners with Mollie, one of Europe’s leading payment solutions providers. Mollie provides a reliable and secure payment environment that supports all standard payment solutions per country, such as credit cards, iDeal, and PayPal. View the solutions and prices via this link.
Frequently asked questions
Restaurant reservation system
Can I connect multiple kiosks to a single point of sale?
Yes, it is possible to link multiple kiosks to a single Jimani POS system. All kiosks operate within the same platform and automatically forward orders to the central point of sale.
This allows you to use multiple ordering points within your business, while all orders and payments are processed clearly in one system. This way, you can easily maintain insight into all transactions and revenue.
In addition, kiosks can be used for other applications. For example, guests can use a kiosk to make a table reservation, book an activity, or purchase tickets for an event. Consider, for instance, a guest who reserves a table upon arrival, books a bowling lane or wellness activity, or buys tickets for an event. This makes the kiosk a versatile self-service point within your business. Read more about it here.
Can I automatically send customers a survey for feedback after their visit?
Certainly, you can send a special survey per reservation type that you can really benefit from. This allows you to create an unlimited number of surveys for each type of ticket. You can customize the questions to the ticket type so that you get really good feedback.
You set how many hours after departure the survey is sent (under Sending times); a fixed time of day is not possible. This requires the Survey extension (€5 per month, excl. VAT).
Is the reservation system suitable for international guests (multiple currencies and languages)?
Yes. Jimani works in 13 languages: Dutch, English, Danish, German, Greek, Spanish, Finnish, French, Italian, Norwegian, Polish, Portuguese and Swedish. You choose which languages your guests see (at most five at a time).
Which online payment methods are supported for deposits and reservations?
What customer information and preferences can I view for a reservation?
With each reservation, you will immediately see the name, full contact details (phone and email), and any special requests (e.g., allergies or preferred seating) that the guest has provided. This data is stored in a customer profile for future personalization.
When you open the reservation, you will immediately see how often these guest(s) have visited, what their previous experience was like, and you will have access to their previous orders and spending patterns.
Can I flexibly manage my opening hours and exceptions (holidays)?
Certainly. You can easily set regular opening hours, but exceptions and special times can also be added quickly. This is useful for holidays, events, or temporary closures, for example, ensuring an accurate availability calendar.
With Jimani, it is possible to link each type of reservation, such as dinner or lunch, to its own opening hours and time slots, so you can easily make certain spaces or days available only to groups. Read more here.
How do I know if children, babies, or animals will be accompanying the guests?
You can allow the guest to pre-select the number of adults, children, and babies when making the reservation. You can also easily add a high chair as an option to the reservation, so the guest can choose it themselves, or indicate other wishes.
How do I process group reservations and ensure all information is available?
Within Jimani, there are numerous options to streamline group reservations and display all information clearly and concisely. For example, for parties and events such as weddings, anniversaries, or corporate outings, you can create fields with questions like, “What time would you like to eat?”, “How many vegetarians should we consider?”, “Which drinks may be served?”, and so on.
Besides obtaining specific information per reservation type, Jimani allows you to easily create a quote, where you can immediately receive a deposit and confirm the event.
Or choose the inquiry option, so that every request for a group reservation no longer has to come in via email, but directly via the reservation widget.
Can guests indicate special dietary requirements, allergies, or table preferences?
Yes, within Jimani you can create an unlimited number of fields that you link to a reservation type. This allows you to immediately request specific information during the reservation process.
Tip: For example, when you offer a reservation type such as a birthday dinner or children’s party, you can immediately use fields to ask for the name and age of the birthday person, so that you can prepare something if necessary.
This information is displayed in the reservation overview, so that it is always available to the service and kitchen staff.
How can I sell additional products, packages, or menus during the reservation process?
How can I sell additional products, packages, or menus during the reservation process?
With Jimani, you can add deposits per reservation type.
For example, for a special occasion such as a Christmas dinner, you can charge a deposit per person, such as €20.00 for adults and €10.00 for children, so you can be sure that you will not have any cancellations or no-shows and that you can purchase accordingly. You create a “Price per person” product and add it to each desired reservation type.
If you want to be able to sell extras as an option, you can create a product via “Extra products” and offer it during the reservation of that reservation type. Think of a wine package, a birthday surprise, or a decorated chair at a children’s party.
With Jimani, you have the option, in addition to adding products, to also add combination reservations. With a combination reservation, you can reserve activities or ticket sales while booking a table. Read more about it here.
Can I set a maximum number of reservations or guests per time slot?
Yes, with Jimani you have 2 choices: either a maximum number of guests per 15 minutes or the number of reservations per 15 minutes. With this “Peak Restriction” option, it is possible to spread out the peaks. Suppose you have 20 tables and all tables are reserved at 6:00 PM. This means that around 6:00 PM there will be a lot of people at the door who will all sit down at the same time, order drinks and want to eat. This large crowd has a major impact on the service and kitchen. If you set a maximum of 5 reservations per 15 minutes via the “Peak Restriction“, this means that there is more spread and therefore more peace of mind. When 5 reservations have been made at 6:00 PM, 6:00 PM will be displayed as full during the reservation process and 6:15 PM will be the next available reservation time.
Is it possible to link tables to specific zones, rooms, or the terrace?
Yes. You can link tables to specific zones (e.g., terrace, conservatory, bar, private room). This allows guests to indicate their preference and gives you, as the administrator, complete control over the optimal table allocation per zone.
Because all tables are linked to a specific space or zone, you can also set restrictions on these. This means that you can, for example, close off different zones for a period of time or days.
Can I spread out the crowds and better distribute my peak and off-peak hours?
Yes, with Jimani you have 2 choices: either a maximum number of guests per 15 minutes or the number of reservations per 15 minutes. With this “Crowd Restriction” option, it is possible to spread out the peaks. Suppose you have 20 tables and all tables are reserved at 6:00 PM. That means that around 6:00 PM there will be a lot of people at the door who will all sit down at the same time, order drinks and want to eat. This large crowd has a major impact on the service and kitchen. When you set via the “Crowd Restriction” that, for example, a maximum of 5 reservations may be made per 15 minutes, this means that there is more spread and therefore peace. When 5 reservations have been made at 6:00 PM, 6:00 PM will be displayed as full during the reservation process and 6:15 PM will be the next available reservation time. Read more about it here.
Is it possible to automatically forward reservations to the kitchen or point of sale (POS) system?
Almost. Jimani offers integrations with various point of sale (POS) systems and can automatically forward reservation information, including ordered products, to the cash register and kitchen. There are many POS systems, so if your brand of POS system is not yet linked to Jimani, we will address this request as soon as possible. Read more here.
Can I view the tables and floor plan in real time?
Yes, you can in 2 ways.
- Via the floor plan. In the floor plan you will find an overview of all tables, reservations and their status.
- Via the reservation overview pages. In this overview you will find a schematic representation of all reservations for today, the week, or new reservations.
Does Jimani Online offer the option to request deposits or full payments upon reservation?
With Jimani, you can add deposits per reservation type.
For example, for a special occasion such as a Christmas dinner, you can charge a deposit per person, such as €20.00 for adults and €10.00 for children, so you can be sure that you will not have any cancellations or no-shows and that you can purchase accordingly. You create a “Price per person” product and add it to each desired reservation type.
If you want to be able to sell extras as an option, you can create a product via “Extra products” and offer it during the reservation of that reservation type. Think of a wine package, a birthday surprise, or a decorated chair at a children’s party.
With Jimani, you have the option, in addition to adding products, to also add combination reservations. With a combination reservation, you can reserve activities or ticket sales while booking a table.
How do I and my colleagues receive a notification upon cancellation?
A cancellation is never pleasant, but it is certainly much better than a No-show. A cancellation is automatically placed back as an open position and can therefore be reserved again.
The guest can always cancel their reservation, and when this is done, there are 2 possibilities:
- It concerns a reservation for which no payment has been made.
You can find the reservation in “Cancellations,” and there is a notification, so you are always aware of cancellations.
- It concerns a reservation for which a payment has been made.
You can find the reservation in the “Refund Overview.” Here, you have the choice to refund the guest’s deposit, a portion of the amount, or even not refund the full amount. This, of course, depends entirely on your return policy.
How can I significantly reduce no-shows?
You can significantly reduce no-shows by utilizing two effective features: automatic reminders and the option for mandatory deposits. This combination ensures greater guest engagement, resulting in a lower dropout rate and more stable revenue. Read more here.
How can I inform my colleagues/employees about important matters or announcements?
You can easily share important messages or instructions via “Announcements.” The announcements will be visible to everyone on a set date. The announcement can always be visible, or only when someone manually makes a reservation.
There are 3 types of announcements you can use:
- Informative announcement
- Warning announcement
- Attention announcement
Is it possible to add reservations manually (e.g., phone bookings)?
Certainly. In addition to online bookings received through the widget, you can manually add reservations yourself in the system. This is essential for registering telephone bookings, walk-ins, or on-site appointments, ensuring that your overview of the day is always complete.
A manual reservation is created in such a way that it takes a maximum of 10 seconds, so you can quickly move on.
Can Jimani prevent double bookings?
Absolutely. Our system operates in real time and uses advanced algorithms to update availability instantly. Once a table is booked, it is blocked for other reservations, effectively preventing double bookings and optimizing occupancy rates.
Also, when making a manual reservation, you can immediately see if there is space available. If it is not available at the moment, you can immediately see when it is.
Can I centrally manage multiple restaurant branches or locations within Jimani?
Yes, Jimani is ideally suited for multiple locations. You can manage all locations in one central account and easily switch between locations with a single click. This saves time, ensures uniformity in settings, and provides you with a complete overview of the performance of all your businesses. Read more about it here.
Frequently asked questions
E-commerce platform
How do I see which products are popular?
There are 2 ways to track sales and filter the popular products.
The first way is via the dashboard, where you will find a complete overview of all sales per time. Via the financial reporting, you can see which products are selling well or not per product or category.
Via the “Financial overview” you can immediately view the orders and follow the entire process.
Can I view the order history per customer?
Certainly, you can easily search by customer details to find the order history.
Because Jimani is a reservation platform for all forms of reservations, rentals, orders, and bookings, you can view much more than just order history. You can even zoom out to customer group or customer composition. With this data, you gain insight into the order and booking patterns of families with children, specific booked accommodations, and even which customer group orders the most pizzas. Read more about it here.
Does the webshop module also have a built-in cash register?
Yes, the Jimani webshop module is not just a widget that you place on your website. There is a complete cash register system behind it, where you can easily process all orders via your laptop, iPad, or touchscreen. Connect your cash register system with a receipt printer, a payment terminal, and a cash drawer, and you’re all set.
Click here for more information about external products
Can I track my sales statistics in real time?
Yes, you can track your sales statistics in real time with charts and reports in the dashboard. Alternatively, the financial report allows you to see which products are selling well, or not, per product or category.
You can view the orders directly via the “Financial overview” and follow the entire process.
Can I place an order kiosk in my business?
Yes, and it’s easier than you think. All you have to do is order a kiosk through our webshop in combination with a payment terminal. When you receive it, you can start it up and log in yourself. Then, choose which widget should be displayed on the kiosk and you can start selling. Read more about it in this blog.
Can I add table numbers to orders?
Does the customer have the option to dine in, in addition to picking up or having the order delivered? If so, provide the table number via the cash register or kiosk. When a table number is linked, the order can be served immediately, and more information is stored, such as spending patterns per table or customer compositions.
Will the customer receive an order confirmation?
Yes, but only when this is possible.
When the customer places an order via the widget, they are required to provide their email address. The customer will then receive an order confirmation and invoice at this address.
When the guest places an order via the built-in cash register or via the Kiosk, the customer is not required to leave any details, but the receipt is simply printed via the receipt printer. Read more about it here.
Can I work in the kitchen and bar without printing receipts?
Yes, there are several solutions that allow you to work paperless.
The order processing menu is always in real-time, so when the kitchen also has access to, for example, an iPad, the kitchen can immediately change the order status to “Dish in preparation” and “Dish ready.”
Another option is to use kitchen displays. These work essentially the same as an iPad, only this is displayed in a much clearer way. This is especially useful for larger quantities of orders and a large kitchen. Read more about it here.
Can I manage multiple branches or locations in one system?
Yes, you can manage unlimited locations, from restaurants to hotels, from one central Jimani account. This ensures clarity and efficiency. Read more about it here.
Which online payment methods are supported?
Jimani partners with Mollie, one of Europe’s leading payment solutions providers. Mollie provides a reliable and secure payment environment that supports all standard payment solutions per country, such as credit cards, iDeal, and PayPal. View the solutions and prices via this link.
Can I print receipts in the kitchen and at the bar?
Certainly, if you have multiple receipt printers connected, you can choose where to print the receipt for each product. This is useful when, for example, drinks are served at the bar and menus in the kitchen. Indicate where the receipt should be printed for each product and ensure a smooth ordering process. Read more here.
Can I manage multiple webshops in one account?
Yes, there are 2 possibilities:
- If you have different businesses, you can choose to create multiple accounts. Because you are linked to all of them as a user, you can switch between accounts with 1 click and you have everything clearly visible.
- If you manage different points of sale within, for example, a holiday park, you can run everything through 1 account. The widgets and POS system are so adaptable that you can show certain products per zone. So show the pizzas in the pizzeria and coffee with pastries on the terrace. Read more about it here.
Can I set different VAT rates per product?
Yes, you can set different VAT rates per product to comply with tax regulations (e.g. 9% for food and 21% for alcohol). Read more here.
Do I also have a delivery or takeaway option?
Do I also have a delivery or takeaway option?
Yes, the Jimani webshop module has 3 options:
- “Eat here”
- Takeaway
- Delivery
You can set whether this is active or not per widget or sales zone. If you also offer delivery, you can even set special delivery times that may differ from the standard opening hours.
When delivery is active, you can simply add delivery costs, a minimum order value, and free delivery costs from a certain spend. Read more about it here.
What does an ordering process look like?
When an order is received as an online order, it immediately appears in the overview. During the reservation process, the guest can indicate the desired time for the order, so the order will be displayed in the correct time slot.
Via the order overview, you can change the status to “In preparation,” and when the product is ready, the status can be changed to “Ready.” Only when the entire order is marked as ready will the order be moved to the correct option for the guest: “Pick up,” “Delivery,” or “Eat here.” Once the order has been picked up, served, or delivered, the order can be moved to completed and will be removed from the order overview. Read more about it here.
Can I have inventory management tracked automatically?
Yes, each product can be linked to a supplier, purchase prices, and inventory. You can also choose not to link products to inventory. This is especially useful for items that are standardly in stock, such as lettuce or perhaps bottles of cola.
When inventory tracking is active and the stock is depleted, you can choose to display the products in the widget or at the checkout as “sold out,” or you can choose not to display these products at all.
Can I sell digital products through Jimani?
No, Jimani specializes in a webshop platform for the food sector. This means that our focus is primarily on selling food and beverages in various advanced ways. Digital products are therefore not included. Read more about setting up an e-commerce platform in this blog
Can I temporarily disable products?
Certainly, with 1 click of the button you can disable any product. This can be useful when you suddenly notice something is out of stock. Set the product to out of stock and the product is immediately no longer visible, or no longer available for order.
Can I make my webshop multilingual?
Yes. With the Extra languages extension, Jimani translates your products, categories, supplements and labels. Jimani works in 13 languages: Dutch, English, Danish, German, Greek, Spanish, Finnish, French, Italian, Norwegian, Polish, Portuguese and Swedish. A language only becomes visible once everything in it is translated; you choose which languages your guests see (at most five at a time).
Is it possible to sell products with special options or extra ingredients?
Certainly, you have up to 3 full option layers per product and the ability to offer related products and menus. The options are very easy to use and ensure that the product can be fully customized.
Example for a sandwich shop:
- Healthy sandwich
Option level 1: White bread / brown bread
Option level 2: Extra cheese (+ €0.25), extra mayonnaise (+ €0.25), etc.
Option level 3: Without cheese, Without mayonnaise, etc.
Example for a snack bar:
You can choose to add a small fries, a medium fries and a large fries separately, or you can choose to do it as follows:
- Fries
Option level 1: Small, Medium (+ €1.00), Large (+ €1.25)
Option level 2: mayonnaise (+ €0.25), curry (+ €0.25), Ketchup (+ €0.25) etc.
In the event that you want to sell a menu, for example, you can display it as follows:
- Fries
Option level 1: Small, Medium (+ €1.00), Large (+ €1.25)
Option level 2: mayonnaise (+ €0.25), curry (+ €0.25), Ketchup (+ €0.25) etc.
Related products: Kroket (+ €1.25), frikandel (+ €1.25) etc.
You can maximize the number of related products to choose to 1 if desired and offer the related product at a lower price. Read more here.
Can I categorize and group products?
Yes, you can add each product to one or more categories. You can actively place these categories per widget or sales zone. Read more here.
Can I offer variants, such as different sizes or choices for my products?
Certainly, you have up to 3 full option layers per product and the ability to offer related products and menus. The options are very easy to use and ensure that the product can be fully assembled.
Example for a sandwich shop:
- Healthy sandwich
Option level 1: White bread / brown bread
Option level 2: Extra cheese (+ €0.25), extra mayonnaise (+ €0.25), etc.
Option level 3: Without cheese, Without mayonnaise, etc.
Example for a snack bar:
You can choose to add a small fries, a medium fries and a large fries separately, or you can choose to do it as follows:
- Fries
Option level 1: Small, Medium (+ €1.00), Large (+ €1.25)
Option level 2: mayonnaise (+ €0.25), curry (+ €0.25), Ketchup (+ €0.25) etc.
In the event that you want to sell a menu, for example, you can display it as follows:
- Fries
Option level 1: Small, Medium (+ €1.00), Large (+ €1.25)
Option level 2: mayonnaise (+ €0.25), curry (+ €0.25), Ketchup (+ €0.25) etc.
Related products: Kroket (+ €1.25), frikandel (+ €1.25) etc.
You can maximize the number of related products to be selected to 1 piece if desired and offer the related product at a lower price.
How can I quickly and easily place my webshop on my own website?
Via settings à Widget installation you can create unlimited widgets. You choose webshop and indicate which product categories you want to show. When you save this, you will receive a “Widget code”. You can place this widget code on any part of the website and from that moment on the widget is live and orders can be placed.
Frequently asked questions
Ticketing software
Which online payment methods are supported?
Jimani partners with Mollie, one of Europe’s leading payment solutions providers. Mollie provides a reliable and secure payment environment that supports all standard payment solutions per country, such as credit cards, iDeal, and PayPal. View the solutions and prices via this link.
Can I track visitor numbers per day?
Can I view my sales figures in real time?
Certainly, there are several options. You can view this through the financial reporting. In this report, you can clearly find and filter all transactions and orders by name, ticket type, or date.
Another possibility is the progress report. Through this report, you can check how many tickets you have sold and what the result has been so far. Read more about it here.
How do I gain insight into ticket sales?
When a ticket is selected via the built-in POS system, you immediately receive real-time information about the available tickets.
Another option is the progress report. This report allows you to track how many tickets you have sold and what the result has been so far. Read more here.
Can I automatically send customers a survey for feedback after their visit?
Certainly, you can send a special survey per reservation type that you can really benefit from. This allows you to create an unlimited number of surveys for each type of ticket. You can customize the questions to the ticket type so that you get really good feedback.
You set how many hours after departure the survey is sent (under Sending times); a fixed time of day is not possible. This requires the Survey extension (€5 per month, excl. VAT).
Can I include information with the ticket?
Yes, you can send multiple automated pre-arrival emails, and you can attach important documents to each email. You can add extra information to the ticket, such as opening hours, house rules, or directions. Read more in the blog .
Can I combine tickets with extras, such as lunch, a parking pass, or other activities?
Yes, you can create and link extra products to any ticket you want. This can be anything from a parking pass to bowling shoes.
In addition, you can offer combinations. During the purchase process, you can easily add other activities, or even a table reservation. For example, you can sell one event ticket including dinner, a parking pass, and a workshop, all combined into one reservation.
Can I automatically remind visitors about their event?
Yes, in addition to the standard emails when purchasing tickets, you can send up to four reminder emails. These emails are fully customizable and can include an attachment. You can configure each reminder separately, including the sending time. Consider a reminder one week in advance, three days in advance, one day before the event, or even a few hours in advance.
How quickly do customers receive their ticket after purchase?
After a successful payment, customers receive their digital ticket directly by e-mail. If the ticket sale took place via the cash register, the ticket is automatically printed via the connected receipt printer. Read more about it here.
How do I process VIP or backstage tickets?
You can set how many times a ticket can be scanned per ticket type. This prevents tickets from being passed on and multiple people entering with one ticket.
For special tickets with access restrictions, use the ticket scanning service. During scanning, you can set restrictions so that a scanner only accepts VIP and backstage tickets, for example. This gives you complete control over who gets access to which areas. Read more about ticketing here.
Can I set up multiple zones or tiers for ticket sales?
Yes, you can set up zones or tiers, such as VIP, Premium, and Standard, to manage differentiated prices and access rights.
For special tickets with access restrictions, use the ticket scanning service. During scanning, you can set restrictions so that a scanner only accepts VIP and backstage tickets, for example. This gives you complete control over who gets access to which areas. Read more about it here.
Can I automatically close events when they are sold out?
You determine how many tickets are available per ticket type. For example, you can create 100 VIP tickets, 300 early-bird tickets, and 600 regular tickets. Once a ticket type is sold out, you can choose whether it is automatically hidden or remains visible with the status ‘sold out’. Read more here.
Can I limit access during busy periods by setting a daily limit?
Yes, this is very useful in a swimming pool, for example. During peak times, you can set a scan limit via the crowd control feature. Once this limit is reached, no one else can enter temporarily until guests have checked out. This way you keep the crowds safe and manageable. Read more about it here.
Does the system support scanning tickets at multiple entrances simultaneously?
Yes. The system is fully online, so you are not dependent on on-site servers. This means you can scan tickets at any location, including multiple entrances simultaneously.
Tickets can be scanned via the Jimani app, scan gates, or with a handheld scanner. Read more here.
How do I check tickets at the entrance (scanning)?
Each ticket sold is accompanied by a digital ticket and QR code. The QR code can be scanned in several ways, including via the Jimani App, a handheld scanner, or our scanning gates. Read more here.
Can I process refunds quickly?
Yes, guests always have the option to cancel their purchase. However, this does not automatically mean that the full amount will be refunded. This depends on the applicable return policy. Via the refund overview, you can easily determine whether the customer receives the full amount, a portion thereof, or no refund. The entire process is automated and easy to use.
Can I set VAT rates per ticket type?
Yes, you can set separate VAT rates for each ticket type, including combinations and extra products.
Can I offer subscriptions or annual passes through the system?
Yes, the system offers a fully integrated solution for selling and managing subscriptions and annual passes. You can create tickets with a validity of one day, multiple days, a week, month, or even a year—and everything in between.
Each type of ticket, regardless of its validity period, can be easily linked to a price. You can also differentiate between various rates, such as prices for adults and children.
Can I set up early bird rates?
Yes, each ticket type is easy to create and has its own settings. For early bird tickets, for example, you set the start date of the sale, determine the number of tickets available, and adjust the price compared to regular tickets. Read more here.
Can I set up group discounts for ticket sales?
Certainly, you can set up up to two discount levels. For each level, you determine the number of tickets from which the discount applies and whether it is calculated as a percentage or as a fixed amount.
For example, you can set a 10% or €10.00 discount for the purchase of 10 tickets, and a 15% or €50.00 discount for the purchase of 30 tickets.
Can I sell tickets through my own website?
Yes, you can. In addition to the integrated POS system, you can also sell tickets through your own website. With our widgets, you can easily place ticket sales on your website for a seamless and user-friendly integration. Read more about it in this blog.
Can I hide events until sales start?
Yes, you determine the publication date and can keep events invisible until you are ready to start selling.
Can I split events into multiple days?
Can I manage multiple events at once?
Certainly. All events are clearly displayed in your dashboard. You can create and manage unlimited events, regular ticket sales, and ticket types, all from one central location. Read more about it here.
Is it possible to offer a variety of ticket types (adults, children, groups)?
Certainly, you can create multiple differentiated ticket types, such as tickets for children, adults, or seniors. Please note: Jimani is not responsible for the customer’s purchasing behavior. It is therefore recommended to perform a physical check of both the ticket and the age upon entry.
Frequently asked questions
Beauty salon software
Which online payment methods are supported?
Jimani partners with Mollie, one of Europe’s leading payment solutions providers. Mollie provides a reliable and secure payment environment that supports all standard payment solutions per country, such as credit cards, iDeal, and PayPal. View the solutions and prices via this link.
Can I sell products in addition to the treatments (upselling)?
Yes, you can link an unlimited number of products to a treatment type. Read more here.
How do I handle last-minute cancellations and refunds?
Yes, guests can always cancel their appointment. However, this does not automatically mean that a deposit or the full amount paid will be refunded. This depends on the applicable return policy. Via the refund overview, you can easily determine whether the customer receives a full refund, a partial refund, or no refund. The entire process is fully automated and user-friendly. Read more about it here.
Can I request deposits upon reservation to reduce no-shows?
Yes, you can set fixed amounts as a deposit or even a full payment for the treatment. Read more here.
Can I have a questionnaire or intake form filled out during the booking?
Yes, you can add unlimited customer questions to the booking process, for example, about preferences, allergies, or medical details, so that you are well prepared.
Can I automatically send customers a survey after their visit for feedback?
Yes, you can design and configure effective surveys to be automatically sent to customers after their visit. This way, you will receive directly usable feedback that you can use to improve your services.
Do customers automatically receive an appointment confirmation and reminder?
Yes, customers receive a confirmation by email immediately after booking and, if desired, as a calendar item. In addition, you can set up to four automatic reminders, for example, a week in advance or 24 hours in advance. Read more here.
Can I manage multiple locations in one account?
Yes, you can manage and oversee multiple locations or branches. Easily switch between branches and view and download all the necessary information. Read more about it here.
Can I allow employees to manage their own schedules and planning?
Yes, you can grant each employee access to their own schedule. This promotes independence and ensures that the schedule information is always up-to-date. If desired, this can also be set via the role permissions. This way you can give a number of users or managers access to these rights.
How do I prevent empty slots in the schedule through optimized planning?
Real-time scheduling ensures that guests always see the available time slots, allowing these gaps to be filled automatically. When you are making a phone appointment, for example, the manual reservation overviews clearly show which employee has availability per day. Read more here.
Can I set a minimum time between appointments (buffer time)?
Certainly, when needed, you can set a time via the “Time between bookings” option. This extra time will be blocked automatically. The extra time can vary from just 5 minutes to hours.
How do I keep my appointment schedule clear and efficiently managed?
The booking overview clearly displays all appointments per employee, per day, or even per week.
Can I automatically schedule recurring appointments for customers?
Yes, you can set up recurring appointments at fixed intervals (e.g. every 6 weeks). The system immediately jumps to this date, and you can see at a glance whether there is space. After the guest’s approval, a new reservation is made within seconds.
Is it possible to allow last-minute appointments in the calendar?
Yes, if desired, you can make open slots in the calendar immediately available via the widget and the checkout. You determine when reservations are possible. For example, you can choose to accept reservations immediately, or set a specific time buffer between the time of booking and the customer’s arrival. Read more about it here.
Can customers choose a specific specialist, hairdresser or masseur when booking?
Yes, customers have the option to select their preferred employee or specialist online in combination with the desired treatment. This guarantees a personal service and higher customer satisfaction.
Can I export reports to Excel or accounting software?
Yes, you can export all the necessary reports (for example, the financial overview or all appointments for today or this week) to Excel with one click.
Frequently asked questions
Rental software
Can I sell activity tickets digitally and physically at the counter with Jimani?
Yes, the system can be used as a point of sale (POS) system for physical sales. You can connect it to payment terminals, receipt printers, and cash drawers. If you opt for digital sales, you can do so via our widgets, which you can easily place on your website. Read more here.
Can I export a downloadable participant list (Excel)?
Certainly, you can easily and quickly export participant lists to an Excel file. This is essential for printing attendance lists and for administration.
Is it possible to set a minimum age or other restrictions for participation?
Jimani has no fixed age check. You can, however, create a field of the type Terms and conditions with your own text (for example "I am 16 years or older") that the guest must tick in the widget, and set a minimum and maximum number of guests per reservation.
How do customers receive confirmation of their activity?
Immediately after booking, customers receive a detailed confirmation via email. This email contains all essential information, such as the date, time, location, selected options, and any instructions. Both the ticket and the invoice are attached for easy access.
How can I include specific instructions with the booking confirmation?
You can add specific instructions to the confirmation email, such as what participants should bring, any dress codes, or parking information. This ensures that participants arrive well-prepared.
In addition, it is possible to send up to four reminder emails before arrival. You can attach files to each email, so guests always have all the necessary information. Read more in this blog.
Is it possible to offer multiple variations (versions) of one activity?
Yes. You can create various versions of the same basic activity, such as distinguishing between ‘Beginner’ and ‘Advanced’ groups, or a ‘Short’ versus ‘Long’ version. This allows you to serve a wider audience.
Can I add photos and videos to my activity page to showcase the experience?
Photos yes, videos no: for every activity and category you can upload one image. Uploading or embedding videos is not possible.
How can I link the necessary materials (e.g., rental equipment) to an activity?
You can link extra products (for example life jackets, helmets or packed lunches) to the activity, or let another activity act as an extra product (for example shoes or bikes with their own quantity). With an activity as extra product, you cannot choose more than the number of free locations.
Can I manage multiple related activities simultaneously in one overview?
Yes. All the different activities, workshops, lessons, or rental items are clearly arranged in one central dashboard. This provides a complete overview of all bookings and the total capacity. Read more here.
Can I have participants sign consent forms or waivers online?
Yes. You can add online consent forms and waivers to the booking process. This streamlines administration and ensures that all legal documents are signed on time. Read more in the blog.
Can I require a deposit or full payment when booking an activity?
Certainly. You can set fixed amounts or percentages that must be paid as a deposit or even as full payment to finalize the reservation. This reduces the risk of no-shows and ensures financial security in advance.
How do I set up separate price categories for children, adults or seniors?
You can set up multiple, differentiated price categories (for example, ‘Adults’, ‘Child’, toddler, baby or ‘Seniors’). This allows you to specifically target audiences and apply dynamic pricing. Read more about it here.
Can I set different pricing models per activity (price per time or price per person)?
Yes, you can choose between a fixed price per time block (from 5 minutes to 1 year) or a price per person (for example a price per ticket for a workshop).
Can I automatically remind customers of their upcoming booking?
Certainly. You can set up and schedule the automatic reminders (by email and, with the Sms extension, by text message) yourself. Jimani has four messages before arrival: you set the first in hours beforehand, the second to fourth in days with a time. This automation reduces the number of no-shows and increases customer satisfaction.
How can I display time slots when booking an activity?
The times a guest sees follow the opening hours of the day, the step "Reservable per?" of the product and the free locations. You cannot set fixed time slots per activity.
Is it possible to temporarily pause, hide, or reactivate an activity?
Yes. You can ‘turn off’ or hide any activity from the public with one click. This is ideal for seasonal activities, unforeseen circumstances, or if you want to reactivate the activity later without re-entering everything.
Can I have activity availability automatically recur on fixed days and with a fixed frequency?
No, Jimani has no recurrence pattern (for example every Tuesday and Friday). You set each day to Open or Closed under Opening hours; for many days at once you export the times to Excel, adjust them and import them again.
How do I set time slots, group size, and maximum capacity for my activities?
Yes, you are in complete control of the capacity. You determine the specific times, the minimum and maximum group size, and the overall capacity per time slot. This is crucial for efficient resource management and ensuring an optimal experience for your participants.
Frequently asked questions
Holiday park POS system
Can I manage bike rentals and other rental services?
Can I reserve facilities such as swimming pools or sports fields?
Can a guest book multiple activities and tickets at the same time?
Can I manage table reservations for one or more restaurants at the park?
Can I register security deposits for rental products or accommodations?
Yes, within the Jimani system, you can register security deposits for rental products or accommodations. For example, when a guest uses a bicycle, sports equipment, or any other rental service, a security deposit can be automatically added to the reservation or rental order.r.
The security deposit is recorded in the POS (Point of Sale) system and linked to the guest’s account or accommodation. This ensures full visibility of the deposit amount paid and clearly identifies which reservation or rental order it belongs to.
Upon completion of the rental, the security deposit can easily be refunded or settled through the POS system. All deposit transactions are automatically saved within the Jimani platform, ensuring your administration remains clear and organized. Lees meer.
Can I gain real-time insight into the occupancy levels at the park?
Yes, within the Jimani system, you can gain real-time insight into the occupancy levels at the holiday park. All reservations, bookings, and orders are automatically registered in the central platform, allowing staff and park managers to see immediately how many guests are using specific facilities.
Through the dashboard, you can, for example, view how many activities have been booked, which facilities are the busiest, and at what times the most reservations occur. This provides a clear overview of the occupancy across various parts of the park.
With this information, staff and park managers can better respond to busy periods by, for instance, spreading out activities, offering additional time slots, or deploying personnel more efficiently. This ensures that planning remains organized and the guest experience at the park can be improved. Read more.
Can I combine different sales channels within a single system?
Yes, within the Jimani system, you can combine various sales channels within one central platform. This allows reservations and orders from multiple channels to be processed while all transactions are automatically registered in the same system.
For example, guests can place reservations or orders via the website, the holiday park app, kiosks on-site, QR codes, or directly via the point of sale at the reception or catering facilities. All these sales channels are linked to the Jimani platform.
As a result, reservations, orders, and payments remain clearly registered within a single system. This provides staff and park managers with real-time insight into all sales and activities at the holiday park. Read more.
Can I manage equipment rentals through the POS system?
Yes, within the Jimani system you can easily manage equipment rentals through the POS system. Rental items such as bicycles, sports equipment, water sports gear, or other recreational materials can be set up as products in the system.
When a guest rents an item, it can be registered directly through the POS. The system automatically records the rental and updates product availability, allowing staff to see which items are rented out and which are still available.
Additionally, rentals can be linked to the guest account or accommodation. This ensures that rental transactions, payments, and reservations are clearly organized within the Jimani platform. Read more.
Can I combine activities with hospitality packages?
Yes, within the Jimani system, you can easily combine activities with hospitality packages. This allows you to offer various services at the holiday park together within a single reservation or booking.
For example: a bowling activity combined with dinner, a sports activity with a lunch package, or a workshop with drinks. Guests can reserve these combinations in advance, or staff can add them directly via the point of sale.
All components of the package are automatically registered in the Jimani platform and linked to the same booking or guest account. This ensures that reservations, orders, and payments remain organized within a single system.
Can I manage reservations using a floor plan?
Yes, within the Jimani system, you can manage reservations via a clear floor plan. The floor plan provides a visual representation of facilities and spaces at the holiday park, such as restaurant tables, activity zones, or other reservation locations.
Staff can see immediately via the floor plan which spots are available, reserved, or occupied. This allows reservations to be managed easily and enables staff to quickly assign a suitable spot or time slot to guests.
In addition, reservations made via the floor plan are automatically linked to the point-of-sale system. This ensures that reservations, orders, and payments remain clearly registered within the Jimani platform. Read more.
Can I link the catering facilities at the park to the POS system?
Yes, within the Jimani system, catering facilities at the holiday park can be fully integrated with the POS system. Restaurants, snack bars, bars, and other catering points at the park can all operate through the same platform.
Orders can be easily processed via the cash register, kiosks, or QR codes. These orders are automatically registered in the system and can be sent directly to the kitchen or the appropriate service point.
Additionally, catering orders can be linked to a guest account or accommodation. This allows guests to make multiple orders during their stay, which are then settled in a single payment later. All sales and payments are automatically stored within the Jimani platform, providing park managers with constant insight into catering revenue. Read more.
Can I set different time slots for activities?
Yes, within the Jimani system, you can set various time slots for activities at the holiday park. This allows activities to be scheduled at specific times, enabling guests to easily reserve an available slot.
For activities such as bowling alleys, tennis courts, wellness treatments, or workshops, guests can choose an available time slot. Once a reservation is made, this time slot is automatically blocked to prevent double bookings.
All time slots and reservations are automatically registered in the Jimani platform. This provides staff with real-time insight into the scheduling and availability of activities at the park. Read more.
Can I set up different pricing structures for activities?
Yes, within the Jimani system, you can configure various pricing structures for activities at the holiday park. This allows you to manage prices flexibly depending on the type of activity, the time of booking, or the type of guest.
For example, you can set different rates for park guests and day visitors, or apply different prices for weekends, holidays, or off-peak periods. Special rates can also be established for groups or packages.
These pricing settings are automatically applied when an activity is booked via the point of sale, website, kiosk, or app. This ensures that bookings, payments, and price calculations remain correctly recorded within the Jimani platform. Read more.
Can I generate reports on the use of facilities?
Yes, within the Jimani system, you can generate comprehensive reports on the use of facilities at the holiday park. All reservations, bookings, and payments are automatically recorded in the platform, providing you with easy insight into how facilities are being used.
For example, you can analyze how often sports facilities, activities, wellness areas, or rental products are booked. Additionally, you can see which days or times certain facilities are busiest.
These reports help park managers gain better insight into the use of facilities at the park. This allows them to plan activities more effectively, optimize the offering, and respond to guest demand. Read more.
Can I allow guests to order via QR codes at the park?
Yes, within the Jimani system, guests can easily place orders via QR codes located at various points throughout the holiday park. By scanning the QR code with their smartphone, guests can immediately place an order or make a reservation.
This can be used, for example, for ordering food and drinks on the terrace, booking activities, or renting products such as bicycles. As a result, guests do not have to wait in line at the counter or reception.
All orders placed via QR codes are automatically registered in the Jimani POS system. This provides staff with immediate insight into orders, allowing them to be processed quickly.
Can I gain insight into the total park revenue?
Yes, within the Jimani system, you can easily gain insight into the total revenue of the holiday park. All sales, reservations, and payments from various facilities at the park are automatically recorded in the central platform.
This allows you, for example, to view the revenue from restaurants, activities, rentals, wellness facilities, and shops. Through the dashboard and reports, you can easily see which departments contribute most to the total park revenue.
These insights help park managers better understand which services and facilities are popular with guests. This enables them to optimize the offering and better respond to the demand of visitors at the park. Read more.
Can I manage different departments of the park within a single system?
Yes, within the Jimani system, you can manage various departments of the holiday park from one central platform. This allows multiple parts of the park to collaborate within the same system, while each department can utilize its own functions and settings.
For example, the reception, restaurants, rental points, activity desks, wellness facilities, and shops can all use the same point-of-sale system. Employees can manage reservations, process orders, and register payments through a single central environment.
Because all transactions are automatically stored in the same platform, reservations, sales, and guest data remain clearly registered. This ensures that park managers always have a clear overview of the activities and revenue of the various departments across the park. Read more.
How does Jimani help improve the guest experience?
The Jimani system helps holiday parks improve the guest experience by offering various facilities and services within one central platform. This allows guests to easily book activities, order products, or use facilities without having to visit the reception desk every time.
For example, guests can book activities, reserve a table in the restaurant, or book rental products via their smartphone, a kiosk, or the park app. This provides greater convenience and flexibility during their stay at the park.
In addition, the system provides staff with direct insight into reservations, orders, and guest data. This enables them to assist guests more quickly and better anticipate their needs, contributing to a smoother and more pleasant experience at the holiday park.
How does the system assist in managing crowd levels at the park?
The Jimani system helps holiday parks plan crowd levels more effectively by providing real-time insight into reservations, activities, and facility occupancy. This allows staff to easily see how many guests have booked an activity and which facilities are busy at specific times.
Because the system utilizes time slots and capacity settings, it can automatically prevent activities or facilities from becoming overbooked. This helps to distribute crowds more evenly across various times and locations throughout the park.
In addition, park managers can use the dashboard to analyze which activities and facilities are the busiest. With this information, they can adjust schedules, organize additional activities, or deploy staff more effectively during peak periods. Read more.
Can I manage bike rentals and other rental services?
Yes, within the Jimani system you can easily manage bike rentals and other rental services. Rental items such as bicycles, e-bikes, scooters, or sports equipment can be registered in the system and linked to reservations or direct rentals through the POS.
When a guest reserves or rents an item, it is automatically recorded in the system. This instantly updates availability, allowing staff to easily see which items are rented out and which are still available.
In addition, rentals can be linked to the guest account or the guest’s accommodation. This ensures that reservations, payments, and rental transactions remain clearly recorded within the Jimani platform. Read more.
Can I reserve facilities such as swimming pools or sports fields?
Yes, within the Jimani system, you can easily reserve facilities such as swimming pools, sports fields, and other recreational amenities. Guests can select an available time slot via the website, a kiosk, the reception desk, or their smartphone.
The system automatically takes the available capacity of a facility into account. This prevents facilities, such as sports fields or swimming pools, from becoming overbooked and ensures that visitor numbers remain manageable.
All reservations are automatically registered in the Jimani platform and linked to the guest’s account or accommodation. This provides staff with real-time insight into the scheduling and occupancy of facilities at the park. Read more.
How does Jimani assist with planning activities and bookings at the park?
The Jimani system helps holiday parks organize activities and bookings clearly by utilizing central planning and real-time availability. Staff can easily see which activities, facilities, or rental products are already reserved and which time slots remain available.
The system operates with clear time slots and capacity settings, preventing double bookings. This allows activities such as sports facilities, wellness treatments, rental products, or other recreational activities to be scheduled efficiently.
Additionally, all reservations are automatically linked to the guest account or the guest’s accommodation. This ensures that staff always have a clear overview of scheduled activities, bookings, and associated payments within the Jimani platform. Read more.
Can I manage multiple locations or parks?
Yes, within the Jimani system, you can easily manage multiple locations or holiday parks from a single central platform. This means that different parks or branches can use the same system while data remains clearly separated per location.
Via the dashboard, you can gain insight into reservations, sales, occupancy, and activities for each location. This allows park managers to easily see how each location is performing and where adjustments may be necessary.
In addition, you can use specific settings for each location, such as facilities, activities, products, or employees. This allows you to maintain flexibility per park while all data is managed centrally within the Jimani platform.
Can I manage different park facilities separately?
Yes, within the Jimani system, you can manage various facilities of the holiday park separately. Each facility can be set up as a distinct component within the system, allowing staff to easily manage reservations, orders, and availability per facility.
For example, you can separately configure restaurants, sports facilities, wellness areas, rental points, and activities. This allows you to manage specific time slots, products, prices, or reservation options for each facility.
Although facilities are managed separately, all reservations, payments, and guest data remain centrally registered within the Jimani platform. This ensures you maintain a clear overview of all activities and sales across the park. Read more.
Can I gain insight into the spending behavior of guests at my park?
Yes, within the Jimani system you can gain insight into the spending behavior of guests at your holiday park. All orders, reservations, and payments are automatically recorded in the central platform.
This allows you to analyze which activities, products, or facilities are used most by guests. You can also see when guests most frequently order or make reservations and which services are most popular during their stay.
These insights help park managers better respond to guest behavior and preferences. As a result, facilities, activities, and offers can be better aligned with demand, contributing to an improved guest experience and higher revenue. Read more.
How can Jimani increase revenue per guest?
The Jimani system helps holiday parks increase revenue per guest by offering various facilities, activities, and services within a single platform. When guests make a reservation, additional options such as activities, rental products, catering packages, or wellness treatments can be easily added.
During the reservation process, for example, guests can directly book extra activities such as bicycle rentals, sports facilities, or access to specific amenities. This makes it easier for guests to combine multiple services during their stay.
In addition, staff can easily add extra products or services to a reservation or guest account via the point-of-sale system. This ensures that additional sales are automatically linked to the guest’s stay and that administration remains clear within the Jimani platform.
Can guests make reservations via the holiday park app?
Yes, within the Jimani system, guests can easily make reservations via the holiday park app. Through the app, guests can, for example, book activities, reserve a table in the restaurant, schedule wellness treatments, or reserve rental products.
The app automatically displays available time slots and facilities at the park, allowing guests to make suitable reservations themselves during their stay. This eliminates the need for guests to visit the reception and allows them to manage everything conveniently via their smartphone.
All reservations made via the app are automatically registered in the Jimani platform and linked to the guest account or accommodation. This provides staff with real-time insight into reservations, occupancy, and scheduling at the park. Read more.
Can guests reserve activities via their smartphone?
Yes, within the Jimani system, guests can easily reserve activities via their smartphone. This can be done, for example, via the holiday park’s website widget or via QR codes placed at various locations throughout the park.
By scanning a QR code, guests can immediately make a reservation for activities such as sports facilities, wellness treatments, rental products, or other recreational activities at the park. The system automatically displays the available time slots, allowing guests to select a suitable time themselves.
All reservations are automatically registered in the Jimani platform and linked to the guest account or the guest’s accommodation. This ensures that staff always have real-time insight into the schedule and availability of activities at the park. Read more.
Can a guest book multiple activities and tickets at the same time?
Yes, within the Jimani system, a guest can easily book multiple activities and tickets simultaneously. The system allows for combining various reservations within a single booking or guest account.
For example, a guest can simultaneously reserve tickets for an activity, book a sports facility, and reserve access to a facility such as the swimming pool. All these reservations are automatically linked to the same guest or accommodation.
This ensures that all bookings remain clearly registered within the Jimani platform. Additionally, payments can be easily processed in a single transaction, allowing guests to reserve and pay for multiple activities at once. Read more.
Can I link reservations and bookings to a guest's stay?
Yes, within the Jimani system, reservations and bookings can easily be linked to a guest’s stay. When a guest is staying at the holiday park, their guest account or accommodation can be used to link activities, reservations, and orders.
For example, restaurant reservations, activities, wellness treatments, or rental products can be registered directly to the guest’s stay. This provides staff with a clear overview of all bookings and expenses made during the stay.
Additionally, costs can easily be settled via the point of sale or consolidated at the end of the stay. This ensures that reservations, payments, and guest data remain clearly linked within the Jimani platform. Read more.
Can I set different employee permissions in the system?
Yes, within the Jimani POS system you can set different employee permissions. This allows you to determine which parts of the system each employee can access.
The system works with several user roles, making it easy to decide which functions an employee can use. For example, you can allow reception staff to manage reservations, while hospitality staff only have access to the POS screen for orders and payments.
Managers or administrators can also receive extended permissions, such as access to reports, settings, and revenue insights.
By working with different roles and permissions, the system remains clear and secure. Employees only see the functions they need for their tasks, while management retains full control over the system.
Can I manage multiple sales points from one account?
Yes, within the Jimani POS system you can manage multiple sales points from a single central account. This means that different locations or departments within the holiday park—such as restaurants, snack bars, rental points, activity counters, or shops—can all operate within the same system.
All sales and transactions are automatically recorded in the central platform. This gives you a clear overview of revenue per sales point and allows you to easily see which facilities are used the most.
In addition, you can use specific settings for each sales point, such as different products, services, or price lists. This allows each sales point to operate flexibly, while all data remains clearly managed within one account.
Which features does the Jimani POS system offer for holiday parks?
The Jimani POS system offers various features specifically designed for holiday parks. The system allows for the central management of reservations, orders, payments, and guest data within a single platform.
For example, you can manage reservations for restaurants, sports and activity facilities, wellness treatments, and rental products such as bicycles or sports equipment. Additionally, orders from the catering facilities, snack bar, pizzeria, or supermarket can be easily processed via the cash register, kiosks, or QR codes.
The system also offers features such as managing multiple points of sale, setting employee permissions, and linking reservations to guest accounts or accommodations. This ensures that all transactions remain clearly registered and provides real-time insight into sales, reservations, and guest data within the holiday park.
Why is the Jimani POS system different from other POS systems?
The Jimani POS system is different from many traditional POS systems because it was specifically developed to manage multiple components of a business within a single platform. Instead of separate systems for reservations, activities, hospitality, and payments, all these functions are combined into one central system.
For holiday parks, this means that various facilities, such as restaurants, activities, rentals, wellness, and shops, can all be managed via the same platform. Reservations, orders, and payments are automatically linked, so employees do not have to switch between multiple systems.
Additionally, the system provides real-time insight into reservations, occupancy, and revenue. This allows employees and park managers to maintain a better overview of the various facilities at the park and respond more quickly to busy periods or changes.
Can I register breakfast and supermarket orders?
Yes, within the Jimani system, you can easily register breakfast services and supermarket orders. For example, guests can order breakfast for their accommodation or reserve products from the park shop or supermarket via the reception, kiosk, QR code, or online ordering environment.
All orders are automatically registered in the POS system and can be linked to the guest’s account or accommodation. This enables staff to easily see which orders need to be prepared or delivered.
Additionally, all orders and payments are stored clearly within the Jimani platform. This provides you with real-time insight into orders, sales, and guest data at the park at all times.
Can I reserve wellness and sauna treatments?
Yes, within the Jimani system, you can easily manage and reserve wellness and sauna treatments. For example, guests can reserve a sauna, massage, or other wellness treatment via the website widget, kiosk, reception, or QR code at the park.
The system operates with time slots, allowing staff to see immediately which treatments are available and which have already been reserved. This prevents double bookings and ensures the schedule remains clear.
In addition, reservations are automatically linked to the POS system. This allows treatments to be easily paid for or linked to the guest account or accommodation, ensuring that all reservations, payments, and guest data are centrally registered within the Jimani platform.
Can I manage pizzeria or takeaway orders through the system?
Yes, within the Jimani system, you can easily manage pizzeria and takeaway orders via the POS system. Orders can be placed through the cash register, a kiosk, QR codes on-site, or via an online ordering environment.
When an order is placed, it is automatically registered in the system and immediately forwarded to the kitchen or the appropriate distribution point. This allows staff to easily see which orders are in preparation and when they need to be issued.
Additionally, orders can be linked to a guest account, accommodation, or direct payment. This ensures that all orders, payments, and guest data remain clearly stored within the Jimani platform. Read more.
Can I process snack bar orders through the POS and kiosks?
Yes, within the Jimani system you can easily process snack bar orders through the POS, kiosks, and ordering terminals. Guests can place their orders at the counter, through a kiosk or ordering station in the park, or via a QR code using their smartphone.
All orders are automatically registered in the Jimani POS system and sent directly to the kitchen or pickup point. This gives staff a clear overview of all orders that need to be prepared.
Orders can also be easily linked to a guest account, accommodation, or paid directly. As a result, all transactions remain clearly recorded within the Jimani platform and orders can be processed quickly and efficiently. Read more.
Can I manage pool access with tickets or scan gates?
Yes, within the Jimani system you can easily manage access to the swimming pool using tickets, QR codes, kiosks/order terminals, or scanning devices. Guests can, for example, reserve a pool ticket through the website, a kiosk, or at the reception.
When a guest has a ticket or reservation for the pool, it can be scanned at the entrance using a scan gate or handheld scanner. The system automatically checks whether the ticket is valid and registers access in real time.
This allows you to easily keep track of how many guests are currently in the pool and helps prevent unauthorized access.
In addition, pool tickets can be linked to the guest account or the guest’s accommodation. This ensures that reservations, payments, and access registrations remain clearly stored within the Jimani platform.
Can I manage bike rentals and other rental products?
Yes, within the Jimani system you can easily manage bike rentals and other rental products. Rental items such as bicycles, e-bikes, scooters, sports equipment, or other recreational products can be set up in the system and linked to reservations or direct rentals through the POS.
Guests can reserve a rental product via the reception, a kiosk or ordering terminal, or through their smartphone. Once a reservation or rental is made, it is automatically registered in the system and the availability of the product is updated.
In addition, rentals can be linked to the guest account or the guest’s accommodation. This ensures that reservations, payments, and rental transactions remain clearly recorded within the Jimani platform.
Can I reserve sports and activity facilities such as bowling alleys and tennis courts?
Yes, within the Jimani system, you can easily reserve sports and activity facilities, such as bowling alleys, tennis courts, padel courts, or other recreational activities at the holiday park.
The system operates with clear time slots, allowing guests to reserve an available period via the website, kiosk, QR code, or at the reception. Once a reservation is made, availability is automatically updated to prevent double bookings.
Additionally, reservations can be directly linked to the point-of-sale system. This allows staff to easily add extra products or services, such as drinks, snacks, or rental equipment, which are then automatically registered on the same account. This ensures that reservations, orders, and payments remain organized within one central system. Read more.
Can I manage table reservations for one or more restaurants at the park?
Yes, within the Jimani system, you can easily manage table reservations for one or more restaurants at the holiday park. All reservations are centrally recorded in the same platform, ensuring staff always have a clear overview of the occupancy for each restaurant.
Through the system, guests can reserve a table in advance, for example via the website, a kiosk, or at the reception. Staff can then manage these reservations via the reservation screen or the floor plan, where it is immediately visible which tables are available, reserved, or occupied.
Because the POS system is linked to the reservation system, orders and payments can be automatically linked to the correct table and guest. This ensures that reservations, orders, and payments remain organized within a single central administration. Read more.
Which reservations can I manage within the Jimani system at a holiday park?
Within the Jimani system, you can manage various types of reservations that occur at a holiday park. The platform is designed to manage multiple facilities and services within a single central environment, ensuring that employees do not have to work with different systems.
For example, you can manage reservations for:
- restaurants and table bookings
- sports and activity facilities such as bowling alleys, tennis courts, or padel courts
- rental products such as bicycles, e-bikes, or other recreational equipment
- access to facilities such as swimming pools or other recreational amenities
- catering and takeaway orders such as snack bar or pizzeria orders
- wellness and sauna treatments
- breakfast services or orders from the park shop or supermarket
All reservations are automatically linked to the central Jimani platform. This ensures that reservations, payments, and guest data remain clearly registered within one system, providing employees with real-time insight into availability and scheduling at all times. Read more.
Which reservations can I manage within the Jimani system at a holiday park?
Within the Jimani system, you can manage various types of reservations that occur at a holiday park. The platform is designed to manage multiple facilities and services within a single central environment, ensuring that employees do not have to work with different systems.
For example, you can manage reservations for:
- restaurants and table bookings
- sports and activity facilities such as bowling alleys, tennis courts, or padel courts
- rental products such as bicycles, e-bikes, or other recreational equipment
- access to facilities such as swimming pools or other recreational amenities
- catering and takeaway orders such as snack bar or pizzeria orders
- wellness and sauna treatments
- breakfast services or orders from the park shop or supermarket
All reservations are automatically linked to the central Jimani platform. This ensures that reservations, payments, and guest data remain clearly registered within a single system, providing staff with real-time insight into availability and scheduling at all times.
Frequently asked questions
Free POS system
Is the POS system really free?
Yes. Jimani's POS system is free to use: you pay €0 per month for the first POS, with no subscription and no licence fees.
At the start you pay a one-off €279 onboarding fee (excl. VAT). With it, we activate your account, set up your POS and help you get going with the most important settings.
You only pay monthly if you switch on extra POS terminals or paid features: an extra POS costs €15, a handheld or kitchen screen €5, and other paid features €5 to €29 (excl. VAT).
Are there hidden costs or commissions?
No. You pay no monthly subscription, no hidden costs and no commission on your sales. You are also not tied into a compulsory contract for using the POS.
At the start you pay a one-off €279 onboarding fee. Extra POS terminals and paid features (€5 to €29 per month) are only charged if you switch them on. Additional hardware, such as a POS screen, receipt printer, card terminal, cash drawer or barcode scanner, is optional and you only pay for it if you choose it.
Why do I pay an onboarding fee?
We want every business owner to have access to a good POS system, without a fixed monthly subscription or commission on sales. That is why we make the POS software available for free.
You only pay once, for the onboarding. During onboarding we make sure your POS is set up properly and delivered ready to use. Among other things, we help with creating products, setting prices and VAT rates, connecting the receipt printer and checking the most important settings.
If you like, you also get a short explanation of how the POS works. That way you can be sure everything is right from day one and you can take payments professionally straight away.
What is not included in the free plan?
Can I accept card payments?
Yes. Card payments go through your own Mollie account. You can choose from two options:
- Without a subscription — no fixed costs; you pay 1.5% per transaction.
- Card payment subscription (€20 per month per card device, Tap to Pay counts, at least one device) — lower transaction costs: €0.06 + 0.2% per transaction, often already cheaper from around €2,000 in card sales per month.
Do I need a POS screen?
No. A POS screen is not required. Jimani works through an Android app and can be used on a professional POS screen, an Android tablet or an Android phone.
If you want to work professionally and comfortably at the counter, a POS screen is often the best choice. If you want an easy start, you can also simply begin with a tablet or phone.
You also get access to an online management environment that you can open from any computer or laptop.
What if I want to expand later?
No problem. You can easily expand Jimani later with extra modules, without switching to another system.
Think of online orders, table reservations, ticket sales, activities/rentals or webshop features. You start with the free POS and later switch on only the parts you really need.
Can I also use the POS on my phone?
Yes. The Jimani Kassa app is available free for Android and works on almost any Android device. So you can use the POS on a phone, a tablet or a professional POS screen.
That is handy if you want a flexible start without buying expensive hardware straight away. For daily use at the counter a tablet or POS screen is often more comfortable, but technically you can also sell and take payment from your phone.
What is the difference between a laptop and a POS screen?
The Jimani Kassa app is made specifically for daily use at the POS. The app is clear, fast and shows only the features you need while taking payment.
On your computer or laptop you mainly use the management environment. There you handle the settings behind the scenes, such as products, categories, prices, VAT rates, stock, reports, users and general POS system settings.
That way you work on the shop floor with a fast and simple POS, while on your laptop or computer you can calmly manage all the administration and settings.
Why do I pay €279 once?
We want to keep the POS system free, with no monthly subscription or commission on sales. That is why you only pay a one-off €279 onboarding fee (excl. VAT) at the start, for activation, setup and onboarding. We help you with the basic settings, products, categories, VAT, payments and connecting your receipt printer. That way you do not start with an empty system, but with a POS that is ready to use.










